EUJet Passenger Reviews and EUJet Customer Trip Reports
- by Dee Ellis
28 July 2005
Its with no surprise that EUJet has folded. I was a regular flyer with
them, as I live in spain and regularly return to the UK. I have
experienced cancellations without notification and compensation,
flying back for xmas, I was left in the airport with no accommodation
and no transport and was told I had to return at 4.45am the next
morning. I have been delayed many times, and have been diverted
to Gatwick on many occasions after a long delay in the airport. On two
occasions having been diverted to Gatwick, we then did a double drop via
Barcelona and Girona, turning my journeys into 10 to 12 hours before I
eventually arrived at Murcia. The final straw was in March, when after a
long delay at Manson, I was diverted again to Gatwick, had a long delay
whilst we were put aboard a Thomas Cook airline, went via Girona where
we picked up more stranded irrate passengers, and then eventually onto
Alicante. All EUJet could give us was a cup of tea and a biscuit. Not
bad after a 9 hour delay. What should have been a quick two hour
flight often turned out to be 10 to 12 hours before I arrived at Murcia.
Infact, towards the end of my commuting my friends and family made it a
joking matter to ask where I had travelled to this time. Definitely not
the hassle free airline. It was more of a lottery to wonder where you
would be diverted to, via and at what time you would land.
- by Peter Worden
Flew into Gatwick from Malaga last Saturday on Monarch Scheduled. Had we flown EUjet
we would have been home at about the same time we pulled out of the off airport car
park. Reason we didn't fly with EUjet is that when I booked the flight late last
year, they were charging £658 for four while Monarch charged us £400. I have flown
EUjet twice and found the level of service excellent. It is a shame that passenger
growth at Manston has not been sufficient to ensure a future for the airline. With
heavy press, radio, and TV advertising I think the problem lies in that there are
simply not enough people living in the airport's catchment area.
- by June Solley
We've just come back from Palma and it was brilliant, no more travelling to Gatwick a
good nights sleep as no travelling involved just 5 minutes down the road from our
house, really relaxed and refreshed when we arrived at our destination, so all you
moany minnies enjoy what you have on your doorstep you could not fault the staff,
not long to wait for our luggage, in fact we have just booked another holiday with
flights from Manston and do you know what we cannot wait.
- by Andrew Hannington
I have no problem with EUjet planes and staff on the whole. What I do object to is the recent
introduction of replacement ATR planes instead of the regular Fokker 100. For the past 3 weeks my
flight to Amsterdam has been on ATR aircraft. These are slow, noisy, turbo-prop planes with a
seating capacity of around 40. This means that you don't get the seat number you pre-booked. Also at
Amsterdam airport the plane is too small to arrive at a jetty so you have to take a bus (another 20
mins added to your journey). I have had 2 Air France operated flights and 1 Danish Air Transport.
The latter was the worst landing I have ever experienced, we all thought the plane was going to flip
over. I know one of the passengers who returned to Manston on the same plane and apparently it was
just as bad. EUjet is going to further ruin their reputation by sub-contracting out flights in this
- by Jonathan Milne
I had booked an eujet flight from Kent to Belfast for the 1st of August. It was the same price as
flying from Gatwick, but without the hassle in getting to London. A week later they e-mailed me
telling me that my flight has been cancelled due to poor demand. What a shame. They
to the 31st of July. This did not suit me. I therefore called the call centre, and cancelled the
flight. The employee didn't even ask why. Obviously they are not that bothered with their
- by Alan Tilbury
EUjet have ceased their flights to Budapest citing huge increases in airport charges as the main
reason. They have also halved the number of flights to Newcastle and Belfast and withdrawn the
Saturday flight to Edinburgh. With high bookings to the Spanish holiday resorts their future is looking more secure.
- by Chris Ewins
Flown at least 10 times with this airline, service has been excellent.
Only once was the flight delayed but was informed 6 hours previously so
could enjoy the day more.
- by Robin MacDonald
Recently flew with EU jet to Prague and was most impressed with the staff attitude, the flight and
the way things were handled in general.
Must say even though there was a delay outbound due to adverse weather the whole experience I would
rate as excellent.
- by Jacque Kaye
Have just come back from an excellent time in Amsterdam. Flight out was on time,
staff were very
friendly. Flight back also on time and arrived back early ( Manston) not enough time to even drink
- by Phil Stocks
Absolutely delighted with the whole EUJet experience. Outward & return flights on-time; return
flight actually 20 minutes quicker than scheduled. Kent international airport is fantastic; only
have to arrive 30 mins prior to departure & car park directly outside terminal. Baggage was
extremely quick to come out in Palma - left all the Easyjet people waiting at their carousel! All
staff very polite & good.
- by Stephen Houlihan
Recently did have a problem with Eujet returning from Shannon. Our flight was heavily delayed (six
hours) but we were kept fully informed at Shannon about the situation which was caused by fog at
Manston. Unfortunately we were then diverted to Gatwick as the fog had returned. Taxis were laid on
for all of us at Gatwick and in very trying circumstances I thought Eujet did a very good job.
I am not sure what more the airline could do in this situation yet I was amazed at the viciousness
and nastiness of many fellow passengers on our journey. Some people were claiming the fog was made
up by Eujet yet when we arrived back in Manston in our cab you could hardly see 50 metres ahead of
you. I may be mistaken but I can't imagine any airport could run on such limited visibility. They
certainly cannot run in such conditions at Manson. There have been a lot of delays and cancellations
in March due to fog but that’s a fact of life for a coastal airport at this time of year. I
sometimes think some people would like to "take the risk" but to me safety must come first.
I have personally flown 24 times on Eujet and I think they do a tremendous job. I have had 2
cancellations but both were weather related, the snow at the beginning of March brought the whole
area to a standstill and not surprisingly flights were cancelled. A refund was paid immediately.
Apart from the Shannon flight all other flights have taken off and returned with no problems.
- by John Avery
I have not complained about EUJet for a while. Maybe that is because I have not used them for a
while. Last weekend I travelled from Dublin to Manston and back again. And EU Jet certainly did not
let me down! I arrived at Dublin with my photo ID etc and tried to check in - No reservation in my name!
Very polite check in staff (obviously not EUJet staff), and 45 minutes of unanswered phone calls
results in me finally being allowed to check in!
Apparently this company cannot accept payment by Irish Laser Cards (Switch cards)
although I did have a reservation number. The check in girl asked to see my Laser Card, turned it
over and told EU Jet that there was in fact no security number on Irish Laser Cards - this was
pointed out during the booking process. I have never had problems using my Laser card with any Irish company - apart from EUJet!
The flight was on time in each direction - a first for my diary.
Another down point though - the times have changed yet again, making travel with them tedious.
I do hope that things get better for them.
- by Irene Mitchell
Never again. We flew from Manston to Edinburgh on 25th March 2005.
That was fine. The return journey on 27th March scheduled for 20.35 was
truly awful. We were told at Edinburgh check-in of problems at Manston
because of fog. After many hours of waiting, speculation and
misinformation, we finally left Edinburgh at 02.05 and landed at Gatwick
03.20. We knew we were going to Gatwick but were expecting to at least
be met and guided to coaches to take us back to Manston. No official
from either EU Jet or ServisAir met us but eventually we were guided to
a rank of taxis. After being packed in like sardines we then travelled
to Manston and arrived there as the airport opened. Haven't even
bothered to complain to EU Jet - will just never use them again and will
caution others who may consider this airline. Incidentally, it was not
low cost. Two returns were £197.
- by Peter Medwell
My wife and I were due to fly out on EUJet from Manston in the late afternoon of 4th March. As it
happens, we live locally and always leave our cat in a cattery at Manston when we go away. I had to
drive out to Manston with the cat at about ten in the morning. The conditions were appalling. We had
had a good deal of snow on the previous Wednesday and now, on Friday, it was blizzard conditions
again. It took me about one and a quarter hours to complete the journey -- four miles out and four
miles back. When I returned I told my wife that I thought it most unlikely that we would be able to
fly anywhere that day. When we returned to the terminal at Manston at around two thirty I was
astonished to find that the apron and the taxiway had been cleared of snow and they were just
finishing the runway clearance. The snow had by now almost ceased. The earlier conditions had caused
considerable disruption and two of EUjet's small fleet had been diverted to Gatwick. After some
delay we departed for a lovely weekend in snowy and chilly Amsterdam. I don't know how on earth the
Manston authorities cleared so much snow but it must have been a superhuman effort. Well done to
them! When we returned we found that EUjet had emailed a 50% discount voucher for our delay. Who
says customer service is dead?
- by Mick Gallagher
Booked a weekend flight Manston - Manchester and return. Arriving at
Manchester Sunday evening to find the flight cancelled. To date never
received any communication from EU Jet. I suspect the flight was under
booked and it was too expensive to operate the aircraft so they off
loaded us to the next day. I was told by Manchester it was fog, but on
EUJets own web site they showed arrivals and departures before and after
our flight. So it turned out to be an expensive extra stay for us in
Manchester. Their staff are very friendly but beware - if you book low
cost don’t expect good service if it all goes wrong! I was stranded and
there wasnt even a company representative at the airport.
- by Andrew Orak
Another EUJET disaster story - I am a regular flier with them as I'm local. I arrived at
Budapest Airport yesterday for my flight back to Manston.
The flight was cancelled as the crew were out of hours when they arrived, we took off at 09.45 this
morning instead of 14.10 yesterday, yes that's a 20 hour delay.
No information at all at Budapest Airport from MALEV the EUJET handling agents who were nowhere to
be found. There was nothing and no one to help the 65 passengers until 10.30 last night when a
Hungarian passenger managed to phone MALEV and get a bus to take us to a hotel for the night.
And at Manston on arrival today EUJET would not provide a Flight Delay Certificate to enable us to
claim on our travel insurance.
Apparently the delay was due to fog at Manston yesterday - doesn't happen at other airports in
my experience. I put it down to incompetence at EUJET
- by Michael Birch
Further to my 19 March entry - see below - EU Jet did finally e-mail me about the cancellation of my
flight. They told me that my 28 March afternoon Manston to Manchester flight was cancelled and that
I was booked on the morning flight that same day. The date on which they sent me this helpful e-
mail? 29 March!!
- by Mike Sinfield
Flew back from Girona to Kent. At Girona we were informed (by Iberia staff) that flight was an hour
late - it arrived on time and took off on time. Being a Holiday Monday flight back to UK not many
passengers - 13 ! We were told the flight out was full. Arrived Kent 35 minutes early - how do they
do that? Staff were in good form especially with the announcement about 'unprecedented demand for
alcohol - buy now before stocks run ou' - must have been me!
- by Michael E Stockham
Beware EUjet customer service. As a family with relatives in the Dover area we were all delighted
to learn that Eujet were going to operate a service from Kent International to Newcastle with effect
from 27th March 2005. My daughter booked flights via their website for herself and her 2 year old
daughter on the midday flight from Newcastle on Tuesday 29th March returning late morning on
Thursday 31st so that she could visit her cousin and her little daughter during the Easter break.
On Monday 28th she checked and found that EUjet had withdrawn these extremely attractively timed and
'sensible' services (for people with very small children) for late evening (10/11pm) alternatives.
Had they informed anyone - had they heck as like! No e-mail, no press announcement - zippo!
However they have agreed to refund the costs but having read other subscribers' comments my daughter
will not 'hold her breath'.
- by Robert Bushby
The 5 EUjet return trips my wife and I have made from Manston since Sep 04 (we have three more
booked) have been fine. One out of ten flights, one was late and that was by 30 minutes on an cold
morning caused by the need to de-ice the plane. True though our booked Glasgow flights were
discontinued but we were e-mailed in good time ang given alternative flights to Edinburgh. I phoned
Eujet about this as one timing did not suit and they re-booked us onto an earlier flight than the
one they were offering with no problem. I have found the best time to call them is in the evening
or on a Sunday so as to check in advance that flights are operating to the booked schedule and I
also cross-check the Eujet Manston website departure/arrival board the day before and again before
setting out from home so as to get a feel for any delays building up . Manston staff, flight crews
and aircraft are fine but I (and this is supported by fellow passengers I have spoken to) agree
with comments that customer support needs to be sharpened up especially when it come to selling
seats on services that are then retimed or discontinued.
- by Ray Rogers
Shannon to Faro. Flights left and arrived on time - cabin very
clean on way over, one toilet unusable on way back. Overall great flights and staff excellent.
- by Zillah Grist
It took my husband and i 17 hours to get to Spain with EUjet from the time we left home at 4 am,
arrived at Manston at 5 am, waited all day in a freezing cold airport with no hot food available. We
have been offer free flight vouchers - that we can't use as we can not travel within the period
specified. We have tried to contact EUjet by email and phone to no avail. This is the second time we
have flown with EUjet, both times we had problems. Shame really, because the staff are nice and
friendly, and the airport is ideally situated so we don't have to contend with motorways.
- by Stephen Green
I booked online at the beginning of January for my family and I to fly to Seville in mid-August for
two weeks. Our friends also made their own booking on the same flight. Quite by chance I noticed
on Friday (18 March) that Seville was no longer listed as a destination on the EUJet site. I phoned
the company and when I finally got through they confirmed that they were no longer flying to Seville
and that all bookings had been cancelled! I asked when this decision had been taken to be told
"about two weeks ago". I then asked whether they'd had any plans to actually inform people with
bookings that their flights were cancelled and he said "they are going to send out emails - but I
don't know when"! I have to say that despite this lack of customer service I've taken a chance and
taken up their offer of tickets on the Malaga flights instead for no extra charge - but now I've
read the other postings on this site I'm starting to doubt whether I've done the right thing.
- by Nicky Huitson
We have travelled a number of times with EUjet and are full of praise for their
service. We have been
delayed once (Dublin about 2 hours-but they had phoned us that morning in Dublin and told us not to
check in til 2 hours later so that was fine), and had one flight
cancelled-Barcelona, which we were
informed of a month in advance, and given a complete refund plus 2 free return tickets on any other
route-no complaints there either. Plane is comfy, staff pleasant and service has a quirky
homeliness to it. We hope it survives.
- by Michael Birch
Had booked to return from Manston to Manchester on the late afternoon flight on Monday 28 March.
Went to book my car park space at Manchester, couldn't remember my flight time, so checked the EU
Jet website. My flight had disappeared! I eventually got through to EU Jet on the phone (they always
seem to be experiencing "heavy demand") to be told the flight was cancelled so that the summer
schedule could begin operation the next day. They knew about the summer schedule when I booked the
ticket in early Feb, so why offer tickets for a flight they were not going to operate? As a result,
I'm now on the crack-of-dawn flight the next day and will be late for work. At no stage have EU Jet
attempted to warn me of this change - I was left to find out by chance. If they're happy to muck me
about like this, I will not use them again.
- by Henry Irving
Arrived at Manston this morning for the early flight to Dublin - to find that it had been cancelled.
No notification to myself, my wife and my 2 friends. Three others in similar situation at the airport -
also not notified of cancellation to flight. Total fiasco. Not at all satisfied. Dogs in kennels for an extra night!
EU Jet need to try much harder to succeed.
- by Andrew Orak
Flew to Manston from Barcelona today, flight was over 3 hours late departing, they gave us a two
euro voucher which was enough for a cup of coffee . They emailed us yesterday about the delay which
helped, flight was pleasant but was already a replacement flight for one which they cancelled for 2
days ago. No bad weather, no one knew why it was cancelled/delayed, how long can this go on ?
- by Brian Witham
Manchester to Manston to Manchester, fare was good, cabin comfortable. Everything was on
time. Couldn't really complain. I just hope it keeps going so I don't have to take a more expensive,
nightmare, train journey across London to visit home.
- by Jim Moire
to say, it seems EUjet may not survive much longer. The scale of
rumours about this company's ability to survive even a few months
more should serve as a potential warning to punters about the risk of
booking for summer '05. Being quite local, I wanted EUjet and Manston
to be successful, but it seems they did not have enough cash to market the
airline and attract punters.
- by Aaron Wells
My girlfriend and I booked for Manston to Murcia for 4 days 20.02.05 -24.02.05 Flight delayed by
10.5 hours going out - they had to charter an aircraft from Spain. In the end we arrived at Murcia
at 10pm instead of 10am therefore lost 1 day of holiday.
Return from Murcia to Manston 7 hours delay at the airport - no communication from anyone whatsoever
until fellow passenger contacted his son who works for EU Jet who informed his father that the
flights had been cancelled. My family tried in vain to contact the Customer Services
- on hold for
over 45 mins eventually got through and was told the flight would leave Murcia at 9pm to GATWICK we
were still in Murcia at 11.30pm flight left at 11.45. Thet had to bring in another aircraft not
EUJet. To top it all the coach broke down 3 times from Gatwick. Eventually reached Manston at 3.30am
on Friday morning - a total of 11hrs late - then had no one then to pick us up as family have to get up
to go to work and had to pay a further £9.00 taxi fare - We are local people who wanted this to work
- sorry about the pun ! but cannot see it ever getting off the ground !
- by Jim Campbell
I had flights booked from Kent International Airport to Prague departing Sunday 20th Feb returning
on Thursday 24th Feb, about a week before travelling I received a mail informing me that the return
flight would no longer operate on the Thursday, but instead I had to travel back on the Friday.
I was a little annoyed but accepted this as one of the issues with lowfare travel.
Upon arriving at Manston, we were informed that there was a half hour delay to our flight. Then this
moved to an hour and then two hours, at no point we were informed by a member of staff, only through
the departure screens. The screens then told us that the gate was opened, the final call declared
and then the gate closed, and all of this without even an plane or member of staff present. Finally
someone told us that our plane would arrive in 15 minutes, then half an hour later that the plane
which was coming from Gatwick had turned back and they would update us in half an hour, one and a
half hours later we were told that the flight was cancelled and that we would all be on the next
flight on the Monday morning. So we had sat for about six hours only to be told that it would be the
next day. After this I had already resolved that i'd never risk them again, but the service did improve, the
staff organised a hotel and transfers and the flight the next day left with about an hour's delay,
the flight itself was fine and the staff onboard friendly.
Our return flight was again delayed, this time by two and a half hours, with again the same lack of
information. In short i'd like eujet to succeed as i feel that if all goes smoothly they would be great value for
money, however when things go wrong they clearly don't have the contingency to cover possible issues
and so problems that might cause a small delay when travelling with EasyJet or Ryanair end up as big
delays and cancellations with EUJet.
They sent me out free flights as compensation without any complaint from me, but unfortunately I
wouldn't risk travelling with them again even for free.
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