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Etihad Airways Passenger Reviews and Etihad Airways Customer Trip Reports
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Etihad Airways Customer review : 7 August 2012 by Christopher de Lange (Norway) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelled from Frankfurt, via Abu Dhabi to Male, and back. First impressions, boarding A330 in Frankfurt, were
very good. Leg room, seat comfort and overall atmosphere exceeded my expectations for Economy Class. This
was a late flight, so naturally no dinner. However, given a bite to eat (a tasty, warm tortilla). IFE was superb
with a huge variety to choose between. Breakfast was excellent - no doubt the best food I've ever had on a
plane. First time I've flown long haul without feeling hungry. Our next flight was from Abu Dhabi to Male.
Again, we had plenty of space, even though it was a smaller plane. A delicious dinner, and contrary to several
reviews I've read, the empty trays were all gathered in shortly after everyone was finished eating. All our
flights departed and arrived on time. A good airline should try to make even Economy Class (which is where
most of us are stuffed) feel somehow special, and in that respect Etihad did an extremely good job. I'd
definitely fly with them again!
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Etihad Airways Customer review : 3 August 2012 by Joy Stephen (Canada) |
| Rating : 1/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I have been a frequent flyer with this airline and am disgusted the way they treat their frequent
flyers. The miles are credited on time and need frequent follow ups. I had a recent paid trip from New
York in Business Class and I am yet to see the miles credited on my account. I had to follow up for
the miles, for which I received an email they are "looking into it". I am fed up and leaving Etihad, I have
used them for 3 years now and the way they handle frequent flyers is very disappointing.
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Etihad Airways Customer review : 3 August 2012 by P Spilios (Australia) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AUH - MEL. Flight was delayed for over one hour and the airline had the whole flight of passengers sweltering on
the plane waiting for clearance. The air conditioning was not on and as one can imagine the heat was unbearable. I
mentioned it to the flight attendant and she explained that the air conditioning will not turn on until the plane
starts to leave the gate. The airline should not have boarded the passengers if they knew there was going to be a
delay.
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Etihad Airways Customer review : 2 August 2012 by Pat Mckay (UK) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew via Abu Dhabi from London to Bangkok. Outbound flight was good, seats comfortable enough and
entertainment ok. Staff were average, nothing good, nothing bad, and the plane was about two thirds full, so
the staff handed out extra meals to those who wanted them. Good drinks service, no limits on wine, beer etc.
Last 3 hours of flight to Bangkok I went to the galley and asked for more beer, staff opened the cupboard
and told me to help myself, which I did. In fact a few other passengers were congregated around the galley
drinking, it was like a jolly pub in the air. Downside was that the planes were always freezing cold for some
odd reason.
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Etihad Airways Customer review : 1 August 2012 by D Simons (UK) |
| Rating : 6/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew in business class LHR to Bangkok return. On the outbound flew new 777 with the newer seats,
reasonably comfortable but just too narrow. Other than that service was great, liked the a la carte menu that
allows you to order what you want when you want. Lounge at Heathrow was great, I would recommend a visit
to the spa for a back massage! The return however was not so comfortable with the old seats, very narrow,
no storage space, so it really does make a difference depending on whether you get the new or the old seat.
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Etihad Airways Customer review : 26 July 2012 by Kai Olesch (Germany) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MUC to BKK return and MUC to DEL return (each via Abu Dhabi). Very pleasant flight experience with
professional staff, tasty meals and more than enough movies to chose from. With extremely competitive
fares I am always happy to chose Etihad.
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Etihad Airways Customer review : 25 July 2012 by S Sedhain (USA) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Chicago to Abu Dhabi. I had over 18 hours transit in Abu Dhabi for the next connecting flight so I had few
baby food items in my baby's carryon bag. When I asked for baby food, they told me to finish what I had in
my bag, and only then ask them for food. The food they provided was so bad that I felt much better staying
hungry. They never cleaned the toilet; never shut off the light when most wanted to sleep. Never picked up
trash; I was even asked to clean up trash that other people dropped near my seat. The flight AC was not
working or did not turn on as it was really hot. Staff had told us that we would get food coupons at the
airport, when asked - we were told to come back, when we went back later, we were told that it was too late.
Overall the experience was a nightmare.
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Etihad Airways Customer review : 25 July 2012 by Farouk Mogheth (Thailand) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Bangkok to Prague, where Etihad flies the BKK-AUH sector and the rest with CSA Czech airlines. I have to say
that Etihad offers a consistent product with active crew, good planes and good legroom in the fully packed
B777. Check in is usually a breeze and flights on time. I like the co-operation with Czech airlines as you
continue with a smaller A319 away from large wide-bodies. Emirates is a big competition but they are never
able to offer me convenient transit times nor prices.
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Etihad Airways Customer review : 23 July 2012 by J Stefan (Australia) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MEL-AUH-ATH, FRA-AUH-MEL. From MEL-AUH I was sitting in the last row of the plane and attendants ran out
of food! They were then able to find some sort of meal for that looked like it had been slopped together.
During this same flight I pressed the attendant button to get a glass of water, FA's would come past and turn
the light off without asking you if you wanted anything. One and a half hours later I had to go to the back of
the cabin and remind them about my water! On our way home, similar story. Ran out of food, not great
service except for the FRA-AUH shorter flight and also the inflight entertainment was the same for the month
of May (initial flight) as it was at the end of June (returning flight)! For a 14 hour flight this was dreadful! In
addition, what is the point in having your online check in? I thought it was so you could select a seat and get
through check in quicker! Well there were no seats to select, if I wanted to sit separate to my partner I
would have made a separate booking! At Frankfurt airport customers were lined up in the Express line and
they didn't bother telling them they were in the wrong line and served them anyway!
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Etihad Airways Customer review : 17 July 2012 by J Hanna (UAE) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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They allowed seating of 2 year child alone 2 rows away from his mother, and didn't care about the problem faced at
check-in desk and on flight. Left the mother with 2 children and an adult till after takeoff time standing on hold
waiting for a solution - which never came. I had to put my 2 year child on my lap although had paid for a full
ticket for her, because they didn't accept to organize the seating although we have requested their help since
check-in time. Finally when reporting a written complaint, manager replies with a feedback after 10 days, not
admitting of any mistake claiming that all lack of communication faced with their staff, and lack of assistance
was acceptable and they did all they can.
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Etihad Airways Customer review : 17 July 2012 by A Crisp (Australia) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Economy Class, Sydney-Abu Dhabi-Paris return in June 2012. A346 Economy class seating was the latest regular hard
style but plenty of leg room. The crew were professional and friendly but were let down by the management of their
meal service delivery system and poor equipment. A single flight attendant wheeled a small single ended trolley to
the head of the zone to begin distributing meals - the poorly equipped little trolley continuously ran out of
supplies and had to stop for ages whilst the flight attendant waited for someone to come and re-stock. This went on
all the way down both aisles to the back. Of course this also meant that the aisles were blocked for the whole
painfull time so no one could get to the toilets. By the time the meal service reached the back, the passengers at
the front of the zone had had their dirty dishes on their laps for an hour and a half. They got fed up and all
began returning their trays to the galley themselves. This avalanche of trays all hit the galley at once and
overwhelmed the crew. I prayed that the return trip from Abu Dhabi to Sydney wouldn't be the same but it played out
all over again. Someone at Etihad Airways needs to experience the regular economy service on other airlines and
just do the regular economy meal service and clear up as they do. On such long haul sectors, the disorganisation
was dissapointing and unbearable and I'll avoid flying with Etihad in the future.
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Etihad Airways Customer review : 17 July 2012 by E Chong (France) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CDG-AUH-BKK return on economy class. Seats were uncomfortable and inflight service was inconsistent.
Excellent service from the crew on some flights, while appalling attitude on other flights. Average
entertainment. The IFE system failed on AUH-BKK flight and crew member could not care less. I asked 3 air
hostess before someone rebooted the system, but still failed to work. 3 choices of food but taste was less
than impressive. Food trays were left on the seats for an extremely long time on all flights. Short and
convenient connecting time at AUH. Overall an OK experience.
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Etihad Airways Customer review : 17 July 2012 by L Poirier (France) |
| Rating : 9/10 |
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Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CDG to AUH and AUH to PVG. Seat in diamond class was excellent on both trip. This First class is the best
I've seen up to now. Good wine and champagne.
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Etihad Airways Customer review : 17 July 2012 by Y al Rubaiai (Oman) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelled from Abu Dhabi Airport since it's closer to me than MCT. AUH-PVG was almost on time. Flight
attendants were much better than my previous experience with Etihad. I got my special meal unlike the
previous experience. The flight crew were almost perfect. Meals were ok for early morning flight and breakfast
is OK. PVG-AUH was delayed for about 1.5 hrs due to bad weather and heavy rains/thunder but the captain
managed to arrive AUH only half an hour behind schedule. The only negative is that they did not accept debit
card to purchase from the on-board boutique.
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Etihad Airways Customer review : 16 July 2012 by Scott Baines (Australia) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelled from SYD to Abu Dhabi with Virgin Australia. Transferred onto Etihad bound for MAN. I am 6 ft 4, the
seats were disgraceful. I requested bulk head seats, and exit seats where I was asked to pay over $300!
Emirates and Qantas airlines are always more than happy to help and always find me legroom! I asked a
member of the crew if they could assist me, but they were reluctant to help! I will not travel with them again.
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Etihad Airways Customer review : 10 July 2012 by S Divers (New Zealand) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We travelled (2 adults and 3 Kids) from SYD through to AUH and onto LHR return. We had already flown
codeshare with Air New Zealand to SYD from Christchurch to connect to the Etihad flight. Planes were a mix
of A340's and A330's, all very clean, with very good inflight entertainment. We got some great value tickets.
Flight attendants were helpful, pleasant and kept us fed and watered, crew from AUH-LHR were fantastic as
one of the kids was very poorly and they couldn't have been more helpful. Flight attendants were very busy
which could be a source of impatient behaviour from other passengers. I would definitely fly them again. The
only draw back on the whole journey was the slow security queue in AUH airport which was absolutely
ridiculous.
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Etihad Airways Customer review : 9 July 2012 by Danny Li (Netherlands) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AUH-BKK-AUH on Boeing 777-300 aircraft. Service on board was fine. Selection of 3 main meals, frequent
water runs, and polite crew. Although service was great I would not use them again as they have a 3-4-3
seating configuration in economy class. Seats and aisles are extremely narrow and this makes the flight
pretty uncomfortable.
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