ETIHAD AIRWAYS   Passenger Reviews and Customer Trip Reports an official 4-Star Airline   Add your Etihad Airways review   Etihad Airways official 4 Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ?

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ETIHAD AIRWAYS review :  18 November 2008 : by V Hardy   (Australia)

SYD to AUH in pearl class was a pleasurable experience. Staff were attentive, food and drink was exceptional. Flat massaging beds also fantastic. i think this little known airline is going to achieve big things.

ETIHAD AIRWAYS review :  16 November 2008 : by D Hiralal   (Switzerland)

Geneva to Bkk return in C-Class. I enjoyed the lie flat seats and the privacy of the window seat. Inflight entertainment is very good. The food is excellent. A major draw back is Abu Dhabi airport. The new lounges are already too small. Etihad must make the stopover more comfortable for transit passengers. Ground staff are not efficient in Abu Dhabi.

ETIHAD AIRWAYS review :  16 November 2008 : by A Mitchell   (UK)

Manchester to Sydney return in business. Cost was competitive at about £1000 less than BA, Qantas or Emirates. Staggered seating with only 222-28 passengers makes for a more exclusive type cabin, though I found the seats a bit narrow. In addition, if travelling as a couple, there are only 3-4 sets of seats that are truly together allowing conversation and a degree of privacy. Most private are the window seats. I actually prefer the new style Emirates business seats though as they offer more privacy. A la carte dining good, though as we were at the back of the business cabin, on 3 of the 4 legs, our first choice wasn't available. Good amenity bag though pyjamas would have been good. Very good service from cabin crew. Agree with comments about lounge at Abu Dhabi- business class lounge too small for number of pax, though reasonable selection of food and drink. All in all a good product though which I would recommend.

ETIHAD AIRWAYS review :  15 November 2008 : by David Hawkins   (UK)

Abu Dhabi airport is a nightmare. Its chaotic and in desperate need of updating. I've never been anywhere so overcrowded and unpleasant. There was at least a hundred of us looking for a place to sit in our 3 hour transit. If you could stand queuing up for Costa Coffee for half an hour good luck. I then found a comfortable patch of carpet to sit on - under the sign "Arabian Hospitality - Abu Dhabi welcomes visitors" when a ground staff guy aggressively came up to me and told me to beat it and I had no right to sit there. So I spent three hours walking round and round the airport. I also felt the flight attendants could be more bubbly and happy, they seemed very serious and army like. Ground staff when checking in at Heathrow were quite out of order. Be sure to check several times if you have requested an Aisle seat - as I boarded a flight in Abu Dhabi to fly to Sydney - at 6ft 3 - I was stuck next to a window, after being reassured repeatedly I was on an aisle.

ETIHAD AIRWAYS review :  15 October 2008 : by Stuart Forster   (UK)

My wife and I flew to Thailand this September with Etihad. The whole experience was first class and no complaints - I would agree that Abu Dhabi airport must be a nightmare at high season, as it is far to small for the traffic that passes through.

ETIHAD AIRWAYS review :  10 October 2008 : by Hasnain Raza   (Zambia)

Found the staff very helpful. Also good inflight entertainment and food. Check in and boarding is also done well.

ETIHAD AIRWAYS review :   2 October 2008 by Mark Aldrich   (UK)

Customer Rating :  2/5

Recommended:

Value for Money:

Cabin Flown:

Economy

BKK to LHR via AUH on 30 September 2008. The first flight from Bangkok to Abu Dhabi was on a B777. The flight was reasonably full, but still very comfortable as seat pitch on the aircraft were good. However, the second and longer flight from Abu Dhabi to London was appalling. The aircraft was an Airbus 340 which had been filled to capacity with narrow seats. When seated, if the passenger in front of you put their seat back it was literally in your face, The serving of food on the aircraft was uncoordinated which meant that by the time the food arrived, it was cold, The flight attendants seemed to take exception at us asking for more than one alcoholic drink during the flight despite Etihad advertising a complimentary bar. All in all a very bad experience. I do not recommend Etihad on the AUH-LHR route.

ETIHAD AIRWAYS review :   29 September 2008 by B Plilp   (Qatar)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Economy class Doha-Abu Dhabi-Toronto. Online booking and check in went smoothly with just baggage drop since we printed our boarding pass from Home. No refreshments served on Doha - Abu Dhabi sector. Leg room terrible for a person of 6"4'. Aircraft clean. Requested emergency exit seats in Abu Dhabi but were not available since the flight was full. Travelling to Toronto on a 14 hours flight was not easy since the seat was quite small and the legroom was too less. The hardest is when the person sitting in front of you reclines his seat, it becomes uncomfortable. FAs quite friendly. Food great with four servings. Had selection of good inflight entertainment. On the return leg, even though I requested seats three weeks in advance for emergency exits, it was denied due to the reason it was blocked and could be done only during check in. I was the first passenger to check in from Toronto to Abu Dhabi on Etihad and still could not get seats.

ETIHAD AIRWAYS review :   25 September 2008 by Paul Van den Heuvel   (Philippines)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Business

The experience on board is great. Good seats transforming into flatbeds and allowing to sleep. Good food and interesting wine selection. Ticketing services in Manila are horrible however. I (and three other people including my travel agent) spent 6 (yes 6 days) to change my departure date.

ETIHAD AIRWAYS review :  15 September 2008 by D Kelly   (Australia)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Business

SYD-AUH-DUB return. First class SYD-AUH, Business AUH-DUB (as plane configurations different). Cost well under the Qantas business class fare. Seats good - Business flat beds very good; most are individual seats rather than 'couple' configurations but all give good privacy. The first class beds were wider but actually preferred the footstool design of business class when not actually fully reclined. Flat screens excellent and IFE very good. Service very attentive (almost too much so!). Limo transfers very good except our transfer didn't arrive in Dublin to meet us from plane but that was remedied quickly after contacting ground staff. Would use again, particularly given ability to fly one stop from Sydney to Dublin. Abu Dhabi airport dated and a bit crowded but lounges good.

ETIHAD AIRWAYS review :  13 September 2008 by I Karapinar   (Germany)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Economy

AUH-FRA on A330-200. Very pleasant flight on clean aircraft. Seats are comfortable and IFE was excellent. The cabin crew were friendly and attend to calls promptly. Food tasty.

ETIHAD AIRWAYS review :  13 September 2008 by Huw Griffiths   (France)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Business

Flew from CDG to KUL via AUH on the 6th September. I was very surprised with the quality of the service. Great lie-flat window seats (7A/8A). Food fine. FA's on both legs very helpful and attentive. AUH business lounge too small. Flights on time. IFE good.

ETIHAD AIRWAYS review :  9 September 2008 by Kari Mattila   (Finland)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

BKK-AUH seat 30J. Seat OK, IFE systems ok but my friends headphones not working correctly. Staff mostly friendly but our FA didn't know what is a smile while I tried to contact her in a friendly way - just a cold face. After meal I asked for coffee and cognac, in trolley there was only coffee - cognac came 15 mins later and with ice! Some things to do if to get 5 stars company in service.