Etihad Airways Passenger Reviews and Etihad Airways Customer Trip Reports   Etihad Airways an official 4-Star Airline   Add your Etihad Airways review   Etihad Airways official 4 Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

PAGE 1 2 3 4 5 6 7 8 9 10

ETIHAD AIRWAYS review :  27 August 2009 by J Hill   (Thailand)

The problem with Etihad is the cabin crew standard. One flight the staff are perfect and service excellent, but another flight it is the worst service you could imagine. Another issue is they tend to upgrade half a family and the other half visit the upgraded ones disturbing all the passengers. It is a shame - when they started out they were excellent. When they charge 75,000 Baht BKK to LHR return it is value, but when they charge 100,000 baht I choose Thai Airways.

ETIHAD AIRWAYS review :  27 August 2009 by A McDade   (UK)

Manchester - Jo'burg return. Legroom was good. FAs attentive and helpful on all flights. Entertainment had a very good selection, but on 2 legs the sound was poor with constant interference. Food was good and water was provided at regular intervals. Toilets clean and worked well. Only complaint was the seats are hard after a couple of hours sitting - South African Airways smaller Airbus to Harare had much more comfortable seats.

ETIHAD AIRWAYS review :  25 August 2009 by V Towndrow   (UK)

Manchester to Sydney return with a two hour transfer in Abu Dhabi. The service was excellent, food superb, regular drinks etc. Staff pleasant. Seats good with personal entertainment screen that was very good. Luggage transferred with no problems on the outward and return leg of the journey. I would recommend Etihad based on my experience.

ETIHAD AIRWAYS review :  18 August 2009 by Philip Harvey   (Australia)

If you intend to travel with children, or have particular needs or dietary requirement - avoid Etihad like the plague! We travelled Melbourne to Manchester return, they kept the seat belt sign on for 13 hours of the 14 hour Melbourne to Abu Dhabi leg both ways, and there was barely any turbulence. As such, passengers just had to ignore the signs at their own risk. The standard food was appalling, they did not provide food for infants or children (not just us, but all of the infants in our row) and the dietary requirements for my partner were all but ignored "we haven't got anything, what can I do about it?" etc, etc. We asked for a bottle of water, the attendant said we could not have one, as they didn't think they had enough water for the flight! Dont bother ringing the call bell, they wont answer. The toilets by 10 hours were disgusting and basins were overflowing, and they expect you to wash your baby feeding equipment in there! The child across the aisle threw up on the floor and we asked the attendants to help clean up, they ignored it and that was the last we saw of an attendant for 2 hours - even though the call bell was on!

ETIHAD AIRWAYS review :  18 August 2009 by Helen Darroch   (UK)

Heathrow-Abu Dhabi-Singapore-Brisbane return. I was travelling alone with my two childen (6 & 10) on my own. We were allowed to board the plane before everyone else, the staff checked my children were ok, made hot chocolate for them, brought them puzzles etc. The food was of high standard and they provided a childrens meal. I found staff friendly and good size seating.

ETIHAD AIRWAYS review :  13 August 2009 by B Chalmers   (Bahrain)

Pearl Class Bahrain-Abu Dhabi-Melbourne, return via Sydney. Catering and IFE were of a high standard, liked the Etihad business lounge in Abu Dhabi - friendly staff keen to offer good service. On the outward and return journeys the business cabin was less than 50% full, so service was good. The crew were friendly and attentive, flat bed seat excellent and I managed to sleep. The a la carte menu service worked and I liked the on demand dining - food quality was just adequate. I would certainly travel Etihad again - the main aspect for me was a more comfortable seat than Emirates - service was comparable.

ETIHAD AIRWAYS review :  10 August 2009 by A Vanessa   (Italy)

Milan to Melbourne via a connecting flight from Abu Dhabi, meal Milan to Abu Dhabi was exac tly the same as the meal they served Abu Dhabi to Melbourne. On my return flight to Milan, the air hostess forgot to bring me and my fellow passenger our meal - a situation which caused us to laugh and to remain speechless as well. My tv screen didn't work and requested to be moved - I was moved to another seat where I did not feel comfortable at all, as it was in the middle of two other people, even though I had asked for an aisle seat. I had noticed there was a lady who had occupied 4 middle seats by laying across them. I expressed my disapproval with the hostess by telling her that it was not fair to be sitting down like canned sardines while there was other people occupying 4 middle seats of which two were aisle seats. The unsatisfactory response was that there was nothing she could do as a passenger was free to occupy as many seats as she pleased - very strange answer I believe.

ETIHAD AIRWAYS review :  10 August 2009 by G Mooney   (Ireland)

My wife and children were leaving Oman airport to return to Ireland on Business Class flights. The flight was cancelled with no information to anyone and we were basically told it was tough and nothing could be done. The arrogance that was shown was unbelievable and sure enough, other passengers were diverted to other flights but not my family whose Business class flights were booked from April. This was the end of June. It was a case of this is the way it is, get over it. They have a lot to learn with reference to Customer Care. Their administration department were poor and no way sympathetic. I suggest their Manager in Muscat have a definitive look at their attitude. Unfortunately, the return leg of the trip is also booked with Etihad but this will be the last unpleasant experience I will subject ourselves to.

ETIHAD AIRWAYS review :  10 August 2009 by A Henry   (France)

BKK-AUH flight delayed more than an hour. All crew unprofessional and not friendly at all except for a Thai male FA who was a bit friendl. Food service chaotic and tasteless at best, dirty bathroom with perfumes and tissues thrown on the floor. IFE only working in some sections and others are not. Would never choose Etihad business class again and would fly Qatar Airways.

ETIHAD AIRWAYS review :  9 August 2009 by Ralph Hammann   (Germany)

Taking Economy in Economy Class to a new level! On yesterday's flight from Bangkok to Abu Dhabi I was lucky enough to secure the exit row seat 42C - which allowed me to observe the flight attendants leisure time behavior. They were chatting with their colleagues at the rear galley and one of them occasionally taking gulps out of the Al-Ain water bottle which was sitting on the counter. I was thirsty and got up to ask for a cup of water. Sure enough the girl grabbed her bottle and was just about ready to pour me the desired drink from the same bottle she had stuck in her throat a minute ago. I intervened, she got pretty nervous about it and then opened a new bottle from the cabinet. Her arrogant look on her face told it all. The service crew on this airline is so relentlessly unprofessional that it stinks!

ETIHAD AIRWAYS review :  7 August 2009 by S Luesha   (Thailand)

Pearl Business Class BKK-Abu Dhabi-LHR return. Seat okay but narrow - on LHR-Abu Dhabi seat mechanism was very noisy and had to be forced into flat position. Food service was chaotic and unfriendly. The "eat whenever you like" idea sounds good in theory, but results in confused staff & passengers. I waited 3 hours before getting a post take off drink and was not asked for my meal request. When I finally reminded the flight attendant, his manner was arrogant, bordering on rude. The constant delivery of meals up and down the aisle means sleep is often disturbed by tramping feet and movement. Ground staff at gate in LHR had poor service attitude.