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Etihad Airways Passenger Reviews and Etihad Airways Customer Trip Reports
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Etihad Airways Customer review : 11 September 2012 by Manggala Radi (Indonesia) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JKT-AUH-Frankfurt (Return). Overall disappointed with ground service of Etihad, the security procedure was
exaggerated. Usually the checking procedure is done by airport authority, but Etihad also do it, manually, not
by scanner, so it's very uncomfortable and too long. Overall service on the plane is fair, food and cabin crew
OK, inflight entertainment is not that new. The worst experience was the check-in crew in Frankfurt, very
impolite. Overall very disappointing.
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Etihad Airways Customer review : 1 September 2012 by N Atasco (Czech Republic) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Bahrain-Abu Dhabi-Prague (operated by Czech Airlines) - Abu Dhabi-Bangkok-Abu Dhabi-Bahrain. The best
part was the one operated by Czech Airlines (A319). Abu Dhabi - Bangkok return (777-300) in 3x4x3
configuration, very poor seat pitch, width, and access. I was happy that the trip lasted only six hours. The
claimed best airline should go Czech Airlines, with better seats and services than Etihad.
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Etihad Airways Customer review : 22 August 2012 by R Gillies (Australia) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I travelled from Sydney to Manchester (via Abu Dhabi) alone with my 9 month old baby. I found the FA's to be
rude and unhelpful. When ever I attempted to call for assistance (which was rare), either no-one would come
or I would have to push the button several times. When I asked for my baby bottles to be rinsed with hot
water, the FA suggested that I do it myself in the bathroom as it would be quicker. Return trip was a
nightmare and the reason I chose to fly with Etihad was because I had heard good reports of their service for
families/children. I would not recommend flying with them with a baby, plus the baby bassinet was too small
for my 9mo (8kgs) at the time where online it states that it fits up to a 10 month old baby and 10ks. Overall
I was very disappointed with this airline and I will be going back to flying with Singapore Airlines.
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Etihad Airways Customer review : 21 August 2012 by Andrew Wood (New Zealand) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew from Athens to Abu Dhabi then onto Sydney before going with Virgin to Auckland. The Virgin flight was
the best of all by far. Etihad had very little leg room and every flight with them was over an hour late. When
we arrived at Abu Dhabi 1.5 hours late we were told to run to the next gate. We did only to find that flight
was delayed for an hour and a half. The communication was really poor the airline staff were too busy arguing
with the ground staff to talk to their customers. The plane was also really hot with no air con, kids were
screaming and staff just stood around talking. Mothers had to ask for cold water. No where near as good as
Emirates!
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Etihad Airways Customer review : 17 August 2012 by N Howley (Australia) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I flew with a 4 week old baby from Sydney to Dublin via Abu Dhabi. Any time I asked for water I was handed
a small glass which contained a tiny amount. I eventually went to the service area to ask for a bottle of
water to be told they could not give it to me. I asked the FA if she cold pass me down my bag from the
overhead locker after we had taken off as I needed to change the baby and she said she would come back to
me. 10 mins later she hadn't come back and as I was alone I had no one to had the baby to so I could get
what I needed from the locker. I had to ask for the sky cot on every flight. I found staff unfriendly and
unhelpful. I have flown with them many times but I have to say my experience flying with a young baby was
much less than satisfactory.
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Etihad Airways Customer review : 17 August 2012 by Michael Schade (UAE) |
| Rating : 3/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AUH-DUS Business class. Decent A330. Flight supposed to take off from Etihad terminal 3, but boarding gate
changed to terminal 1, lots of pax were not aware and almost missed their flight. Terminal 1 is like a Zoo,
always crowded with no seats, the same applies to the Etihad business class lounge which is nice, but so
overcrowded in the late evening, that I decided to wait in the departure lounge. Seat was very long and flat,
but narrow seat which makes sleeping difficult. Food was basically economy class on China, nothing to shout
about. Overall very average and I puzzled how this carrier can claim to be one of the world leading airlines!
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Etihad Airways Customer review : 15 August 2012 by S Whitehouse (UK) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-AUH-KUL 15th June, Check in was quick, staff helpful and polite, used the business lounge in Heathrow,
superb service and food. Arrived at the gate to be told we had been upgraded to first. Greeted by Chef who
was professional but friendly at the same time without being intrusive. Food delicious and plenty of
champagne on offer. All crew on this flight were brilliant. AUH to KUL, whilst lounge at Abu Dhabi busy we
were able to get something to eat and drink quite easily, we were in the old business class seat which was a
little disappointing, crew were attentive. Return, first leg in the new business seat, a vast improvement and
far more pleasing on the eye. Again could not fault the crew. We will seriously consider flying first with
Etihad as the business class product is too inconsistent, you just dont know which seat version you will end
up with.
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Etihad Airways Customer review : 13 August 2012 by T Maxted (Australia) |
| Rating : 8/10 |
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Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MEL-MAN first class to Abu Dhabi then business on the leg to Manchester. I received a phone call saying the
departure is likely to be delayed by an hour which was appreciated. Car service was great, easy ride in and on
time. Checking in was slow but the fast-track security was great as I was in the lounge within 10 minutes.
Etihad use the new Zealand lounge at Melbourne which is very average and shabby. In the end the flight was
2 hours delayed. Boarding smooth and the first class experience was excellent. Very attentive but discreet
service. The suite is on par with the Emirates first class offering but the food wins hands-down. Sleeping was
easy and comfortable. The entertainment was fine. The whole experience started to go downhill upon arrival
into Abu Dhabi. The walk between transfer gates was really long. We arrived in the nice new terminal and
left from the older one. Business class lounge wasn't great and staff on the ground were curt. They do
security at the gate and it was a total shambles with one scanner and one massive queue for the whole
aircraft. On board the staff were great, much more friendly service than in first class - less formal. Again the
food was a winner. I was in the old business class seats and it felt somewhat cramped. I'm 5'11 and did
manage to lay out sideways and slept. Overall I enjoyed the flights but not the transfer, it was chaotic and
staff there really let Etihad down.
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Etihad Airways Customer review : 10 August 2012 by H DonaldsonWood (Australia) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We had a nightmare experience on a leg of return Manchester via Abu Dhabi to Sydney recently. A 13 hour
delay at Abu Dhabi airport, with boarding on and off an overheated plane lasting an hour or so each time. We
sat in almost unbearable hot conditions on the tarmac while mechanics attempted to fix the air-conditioning.
The staff and management need to communicate more with passengers. No proper announcements were
made and it was difficult to find out what was happening or how long we would be waiting. Drinks and food
vouchers were given between boardings, but not even water was offered during last hour of delay on tarmac.
Overall a very stressful experience.
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Etihad Airways Customer review : 10 August 2012 by N Sutherland (UK) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-BKK-LHR. All flights pretty much on time. Online check-in problematic on the return leg since despite
their assurances Etihad didn't open their online check-in 24hrs before flight time. This would not be a problem
but for the fact I knew I'd be late getting to the airport and I'd gone to the trouble of getting to an internet
cafe specifically to be able to check-in online. 1 hour later it was still not open and I had to give up. Other
than that the flights were fine with better food and cabin service than Emirates and maybe not quite as good
as Qatar. Flights all very full, but cabin service was very good on all legs. IFE probably not quite as good as
Emirates but transiting through Abu Dhabi is far better than Dubai or Doha. Great price and I'll use them
again.
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Etihad Airways Customer review : 9 August 2012 by S OBrien (Thailand) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Bangkok to Dublin via Abu Dhabi. 777-300 out of Bangkok to Abu Dhabi return and A330-300 Abu Dhabi to
Dublin return. Concerned with the use of the 777 since the cabin configuration is 3-4-3 whereas Qatar is
3-3-3 . I'm tall at 1.81m and felt a bit tight but was not uncomfortable. Sat at the back as the last few rows
the seat configuration becomes 2-3-2 due to a narrowing of the aircraft. Meal service was good and by the
time they got to the back they had a choice of 3 meals. Wine service was good with extra large glasses
being used and offered beverage service 3 times. Entertainment was good enough. Cabin crew seemed to
be out and about the whole flight. Snack service before arrival. New terminal in Abu Dhabi is very good with
free wifi and free use of computers and showers with decent coffee shop. Time passed quickly before
boarding the Dublin flight. A330-300 used on this sector and due to the late take off at 2.30am they serve a
snack to everybody in a bag so you could sleep and full breakfast of 3 choices before arriving. Again good
efficient service. Return was similar with same standards. All flights fairly full with no extra seats but plenty
of warm blankets. I thought the service was good and the aircraft comfortable on all flights thought I feel
the 777 has a bit more leg room. If I had a choice I would still fly Qatar but they don't fly to Dublin.
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Etihad Airways Customer review : 8 August 2012 by Simon Darnbrough (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MAN-AUH-MAA. Out on 7th July return 3rd August. A330-200 to AUH found seats a little on the narrow side
but plenty of leg room. With reasonable food and excellent service including several drink runs. AUH to
Chennai on A320 which seemed to have wider and more comfortable seats. Interesting to note that on
boarding aircraft the steward at rear of aircraft asked where we had arrived from and were we happy with the
cabin service on that flight!
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