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ETIHAD AIRWAYS customer review :  8 October 2009 by John Bauman   (UK)

LHR-BKK via AUH return. Limo to/from LHR and at BKK. Check in fine although the SAS lounge at LHR has a poor choice of food. Priority boarding on A340, welcomed by name and shown to seat which was very private next to the window. Slightly narrow but very comfortable with excellent full flat recline. Frustratingly absolutely nowhere to stow a book, specs etc. Champagne and excellent choice of wines. Food very good, F&B cabin Manager introduced themselves on each leg. Arrived AUH old terminal and had to be bussed to arrivals/transfers. Lounge at AUH very good. Cabin pretty quiet and that did lead me to query the 1 toilet for Business passengers on the BKK bound 777.Priority arrival cards handed out for BKK. Return trip just as good. Limo collection at BKK and LHR. Priority departure lane at BKK. Luggage first off at LHR. Punctual flights on every sector.

ETIHAD AIRWAYS customer review :  7 October 2009 by Mohammad Ziaebrahimi   (Iran)

IKA-AUH-PEK return. IKA-AUH good on A320 with good seat pitch and good food. AUH-PEK on A330 seat pitch was very bad on 7 hrs flight, food was medium. PEK-AUH again on A330, seat pitch a nightmare for 8 hrs flight, food was another nightmare, flight attendants good. For such a route I prefer Qatar Airways or Emirates.

ETIHAD AIRWAYS customer review :  30 September 2009 by T Merter   (Turkey)

Istanbul-Abu Dhabi on A320. Comfortable seats with good seat pitch. Media players distributed by flight staff. A choice of delicious mezzes and tasty main course. All in all a very positive experience.

ETIHAD AIRWAYS customer review :  30 September 2009 by Ralf Skirr   (Germany)

Frankfurt / Bangkok 2 times this year, I have been in contact with their support for 6 months to get my miles credited and they failed to do so. Now 6 months have passed since the first flight and they say they will never credit that flight due to their 6 months rule. I exchanged tons of emails through the contact from their web site, sent copies of my boarding passes 3 times, talked to their service staff at Frankfurt airport and Abu Dhabi airport, talked on the phone to their service staff in Cologne - they said they are not responsible for that and can not solve it - all without success. Why would I chose them again if they are apparently not interested in the individual customer?

ETIHAD AIRWAYS customer review :  28 September 2009 by Roy Clogstoun   (Saudi Arabia)

RUH-ABH-GEN-ABH-RUH economy. New Airbus ABH-GEN and immaculate B777 on RUH-ABH sector. Very alert flight staff and children friendly. My family of three were in different seats to me and without prompting the staff arranged for us to sit together. Drinks and water supplied continuously. IFE very good, latest films on demand. Ground staff at GEN were exceptionally good.

ETIHAD AIRWAYS customer review :  24 September 2009 by K Wright   (USA)

JFK to AUH in economy. Flight was only less than one half full so that probably made a difference. Trip paid for for me, so can't comment much on the value. Most passengers were connecting to Asia via AUH. The flight attendants were attentive and friendly. Two hot meals. If you call reservations before your flight to reserve your seat, they will encourage you to order a "special' meal. Between meals unlimited snacks and beverages available. Excellent in- flight entertainment on demand. Pleasant little amenity kits with socks, ear plugs, toothbrush/paste and eye shades. Clean cabin environment. Minuses were that half the toilets on the plane were out of order. The seats do not have small winglets to support your head when you dose off. They need this. Seats seem quite hard, pillows too small to be of much use.

ETIHAD AIRWAYS customer review :  10 September 2009 by Mostafa Elkholy   (Australia)

Sydney-Abu Dhabi-Cairo return. The seating was good but some entertainment systems tend to fail. This happened to me, they gave me a portable DVD player - on A340-500 this was plugged into a power outlet below the seats. The food was typical airline food.

ETIHAD AIRWAYS customer review :  4 September 2009 by N Bell   (Australia)

I've flown Etihad three times in the last year from Sydney to Dublin. Overall they are just okay. If you are looking for something cheap and safe they are fine. The food is hit and miss depending on what leg of the journey you are on. They always run out of stuff, food, wine and even tea! The entertainment system works sometimes and there is not a lot of leg room. Generally the flights are packed with screaming kids scattered throughout the plane so if you have a long flight and are planning to sleep forget it - that's all in Economy. I did get upgraded for one leg of a journey and the difference was like night and day. Peace and quite, a flat bed, food and service was good. If you can afford Business or First Class fly with Etihad but if you have to go Economy choose another airline.

ETIHAD AIRWAYS customer review :  3 September 2009 by Ahmed Al-Zuhairi   (UAE)

AUH-JED-AUH. The outbound was a 777, flight was full however everything went ok. For the return, I arrived to Jeddah airport, only to see that the flight was not on the departure board. I asked the information desk and was told that there was no Etihad flight. I asked as many people as I could and showed my confirmation but no one could help. Eventually, someone told me to visit the Wataniya airways office as they deal with Etihad flights. They told me that the Etihad flight I was departing with was from the Hajj terminal, an 18km drive away and a $30 trip. The only flight out of this terminal was the Etihad flight. The check in desks were open however the system was not working and we had to wait in line for almost an hour until this was sorted. Lucky for Etihad that they only had to check in 31 passengers when the departure time was an hour away. The flight was operated with an older A330. I overheard some passengers arguing with the cabin manager regarding taking off from a different terminal without the prior knowledge of the passenger - however she did not seem interested and told the passenger she has no idea where they land. When things do not go well, the staff have no idea about customer service.

ETIHAD AIRWAYS customer review :  31 August 2009 by Marie Tsamis   (Australia)

I found Etihad varied in how they treated families traveling long distances. Upon arrival to Sydney from Abu Dhabi I was refused help with my two children and two small overhead luggage bags. The ground staff at Dublin airport informed me that my childrens pram would be made available to me when I disembarked. This accured at Abu Dhabi but did not occur in Sydney. When I asked where my pram was at Sydney airport, I was informed to locate it at the luggage claims plus further assistance was declined. I was also told that if I could not manage perhaps I should not travel in future.