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ETIHAD AIRWAYS customer review :  30 November 2009 by C Chu   (Australia)

Y-class SYD-AUH-DUB. Aircraft clean and well-presented, catering exceptional for economy class. Inflight entertainment one of the best I've used, however the system can be temperamental. Our flight to Dublin was diverted to Manchester due to high crosswinds; we were kept on the plane on the ground for over an hour with very little communication from the pilots. Eventually we were told to disembark and again a lot of confusion about where to go next - we were told to wait and see the ticketing counter which is a hard task when you're one of three hundred. An Etihad spokesperson eventually told us we were being provided with food and a flight to Dublin, although not until 10 hours after we landed - communication could have improved.

ETIHAD AIRWAYS customer review :  26 November 2009 by D Home   (Australia)

SYD-CDG return - Etihad were recommended and the fares were cheap. Planes not new but clean and well maintained. The seat pitch in Economy class the best I have experienced. Cabin staff very good, food better than average. The thing that detracted from the experience was Abu Dhabi terminal. The multiple airside and boarding checks appeared to be designed as a make- work exercise certainly not as a speedy hassle free one. Never experienced it as bad as that before at either Dubai or Changi. If Etihad want to compete with Emirates or even Qatar Airways, they will have to lift their on-ground game. It should be easy as AUH seems to be catering for only Etihad. I would use them again if the price was right. Emirates give us an extra 10kg/person which given my wife's shopping habits and excess baggage rates of USD60/kg; the differential has to be around USD200/person/trip.

ETIHAD AIRWAYS customer review :  18 November 2009 by Farouk Mogheth   (Czech Republic)

Bangkok to Munich one of the most enjoyable flights in a long time. Checked in online and chose my seats. Departure time went to the bag drop counter, everything went fast and check in agent was efficient. BKK to AUH a fully packed B777-300. Seats comfortable and a 3-3-3 seating. I usually prefer 2-5-2 as I don't like to sit in a 3 seater. The window seat that I chose turned out to be a regular panel so no window - but slept so no worries there. Entertainment superb and food was pretty good. Cabin crew with no emotions but did their jobs. Departure on time, transit in AUH only 2 hours and fairly very pleasant experience. Xrays and security then "again" checking passports for visas. Flight to Munich A330-200 fully packed and same experience but with a better crew. I will use them again as the service is nice and the price is superb. I go to Prague but the rate to Munich is 50% the ticket price - so I fly Munich and then home by car.

ETIHAD AIRWAYS customer review :  18 November 2009 by C Weerakkody   (Australia)

SYD-AUH-LHR return A340-600 aircraft. The staff were courteous and regularly walked through the cabin to clear trays etc. Aircraft were in good condition and lie-flat bed was most welcome for this long-haul flight.

ETIHAD AIRWAYS customer review :  15 November 2009 by A Bower   (UK)

Manchester-Abu Dhabi-Bangkok. Hit and miss, enough leg room on some flights, not on others, food choices available on some flights, not on others, IFE worked on some flights, not on others, music and film choices weren't up to date. Some of the staff helpful and friendly, others weren't. Tried to order 3 duty free items on board - none available - so why bother offering this service. Given a choice I'd avoid in future, but would travel with them again if the price was right or for a shorter journey.

ETIHAD AIRWAYS customer review :  8 November 2009 by Jan Willems   (Luxembourg)

Frankfurt-Abu Dhabi-Manila in C-class and return in Y-class. Two very different stories. The C-class leg was good, Etihad lounge in Frankfurt is a gem. Flight to AUH an A330. C-class seats are rather narrow, have little storage room, but recline flat. Food and amenities very good. IFE is a big disappointment, with a selection of movies and music which is not inspiring. AUH-Manila on the B777-300, and good service. Return from Manila in Y-class, and very different experience : the flight was full with Filipino workers returning to the Gulf region, and we had the impression the crew treated them as second class passengers. Food on this 9-hour flight was bad, both in quantity and quality, and crew was close to rude, and disappeared as much as they could. AUH-FRA was better, with crew assisting passengers. Why do European passengers seem to be treated differently than Filipino? Food on this leg again disappointment, with small portions and uninspiring choice. Overall, the flight experience in economy with Etihad is far below Emirates, especially as to IFE and catering.

ETIHAD AIRWAYS customer review :  5 November 2009 by Tony Fielding-Raby   (UK)

London - Sydney return. We travelled economy class in an A340-600. Planes comfortable, food fine and the cabin crew pleasant and helpful.

ETIHAD AIRWAYS customer review :  3 November 2009 by Sara Czarnecki   (Australia)

Flat beds good but narrow. Best seats are window. Very little sleep on flight from Abu Dhabi to Melbourne because of crying baby in front row of Business Class. If I had have been in last row of First Class on the other side of curtain I would be even more annoyed. Meal order not taken on 2 different sectors - missed out on choice.

ETIHAD AIRWAYS customer review :  26 October 2009 by Ahmad Rasyidi   (Malaysia)

CAI-KUL return, seating comfortable. The staff onboard should be more patient with the gulf- countries passenger. Excellent food, drink, IFE many option to choose from. Modern planes.

ETIHAD AIRWAYS customer review :  10 October 2009 by W Pienaar   (South Africa)

I was most disappointed with Etihad Airways and will avoid flying with them again. I flew Beijing to Johannesburg. The layover time in Abu Dhabi was 20 hours - almost a whole day. I asked them whether I could have transit hotel and they said no - is only available for other destinations, that doesn't include South Africa. So whether you see day turn to night and night turn to day at the airport isn't important if you're flying to South Africa. I regret taking this airline.