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Etihad Airways Passenger Reviews and Etihad Airways Customer Trip Reports

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Etihad Airways Customer review :  13 January 2014 by Rajapavalm Narayanan    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and kids (5 yr old and 8 month) travelled from Chicago to Chennai on Dec 9th. As my wife and kids were travelling without me, I selected Etihad because of the reputation it had and also the promise of an onboard nanny. 5 hours ahead of the flight departure I went to book a bassinet for my 8 month old just as was told that I cannot book a bassinet seat online and had to do in person. I had to wait 30 mins at the check in desk for the bassinet seat as they told me there was none available. Later they gave a bassinet seat for my wife/infant and 3 rows away a seat for my toddler. Finally all completed in 30 mins and we were let go with bassinet seat and seat beside for my toddler son. My wife and kids boarded without issues. However their cabin baggage was put elsewhere because the flight was full, it was total chaos. The flight took off 3 hours late. As the flight left 3 hours late, connecting flight from Abu Dhabi to Chennai would be missed if the connecting flight was not delayed. The stroller for the infant was sent to the connecting flight directly. My wife had to carry the infant and walk with the 4 yrs old, 2 cabin bags and laptop bag. Why was there no service offered. I would not suggest this flight to family's travelling with toddlers and infants.



Etihad Airways Customer review :  10 January 2014 by R Sandbaek    (Denmark)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family and I were flying Etihad from Abu Dhabi to Bangkok on 18th Dec 2013. The flight was 3 hours delayed and no service was given like a drink or food voucher and it was not operational problems. As an example we were about 250 passengers having boarded the flight and then a further delay of 1 hour as Etihad wanted to wait for 4 passengers. The captain in his first delay announcement did not even apologise for the delay and the crew did not feel responsible either and did not apologise. I and my family will never fly Etihad again.



Etihad Airways Customer review :  9 January 2014 by P Ervin    (Egypt)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-AUH-CAI. Flight from BKK to AUH was on a Boeing 777 and excellent Pearl Business lay flat seats. Flight from AUH to CAI was a very old Airbus 319. Small plane, cramped seating, old and worn fabric. Recliners didn't really recline and the screen was in the armrest. Limited menu due to 4 hour flight time. Uncomfortable and ridiculous for the amount we paid.



Etihad Airways Customer review :  9 January 2014 by M Corrigan    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Poor Service BNE-SIN-BNE, no recognition of Frequent Flyer status. Outbound leg no immigration cards for SIN but Cabin Manager did not bother to advise. If you can't load a plane or actually have someone meet the aircraft with the immigration cards in 7.5 hours there is something wrong. Will not fly again.



Etihad Airways Customer review :  9 January 2014 by J Kpedekpo    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Sydney via Abu Dhabi. Flight was packed with kids - obviously the sales pitch of the Norland trained nanny worked though I didn't see much evidence of them being around, there was a lot of screaming/squealing all through the flight. Seat allocation is a nightmare be sure to get on-line as soon as you can and book your seats, do not leave it until you get to the airport or you'll end up wedged in the middle of a middle section. I've flown a lot on many different airlines and I found the seats in this one incredibly tight and uncomfortable, so much so that I woke up in the middle of the night once I got home because my back was so sore. The food was pretty ordinary, in the middle of a 14hr leg to Sydney we got a cold bread roll with three thin slices of tomato on it. I have never been so hungry on a plane! The final service before landing was rushed with the staff basically tossing the food at us from piles in their arms, there was only one choice and half the contents of my tray were missing but the staff were so stretched I didn't bother to harass them about it. The 30kg baggage allowance and the large toilets on board are good points but the rest of it was pretty average.



Etihad Airways Customer review :  8 January 2014 by A Moore    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Kuala Lumpur via Abu Dhabi on New Year's Eve. On boarding dispute over 2 people sitting in wrong seats, woman refused to move, stewardess did not know how to handle it, eventually after unsuccessfully pleading with her to move she told the couple whose seats they were that she would find them somewhere else to sit but they would be apart, naturally they refused! Meanwhile nobody else could get past to get to their seats. Service on board was extremely slow, we had the wrong menu card. Even though the Cabin Crew were wearing 'Happy new year' hats when we boarded there was only a passing reference to it being 2014 as we passed over Romania. Abu Dhabi airport experience was an awful, chaotic shambles. Multiple flights arrived simultaneously and they clearly could not cope with the thousands of passengers in transit. Nobody knew what they were queuing for or even if they were in the right terminal. Airport staff were taking no notice of those who were trying to tell them they would miss their connection if they stayed in the queue, luckily we had a 3 hour wait so we were not worried just bemused at the chaos. Security control was a joke only 6 manned and shouting to us to 'leave everything in your bags'. Not looking forward to going back through on the way home. Food on board was nothing special, entertainment not brilliant, headphones didn't work. Overall not a good experience would not use Etihad again, travelled to KL with Emirates last time and there is no comparison. Must say however that landings were excellent, hardly a bump.



Etihad Airways Customer review :  8 January 2014 by Fernando Zanella    (UAE)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AUH to GRU: Cabin was hot and meal wasn't very good. I'm not demanding in terms of food, but was not happy to see my wife and children barely eating. I thought the a/c had a problem, I just had a t-shirt on and I was sweating. Second leg back to AUH: Again the cabin was too hot - very uncomfortable. It seems nonsense to keep temperatures high inside the airplane until someone complains. The flight attendants were very nice. Food again was a problem: we barely touched our first meal, the last meal at the end of our flight, my wife and children didn't even accept. Seat comfort, entertainment are the usual, similar to Emirates. Unfortunately I will not give Etihad another chance.



Etihad Airways Customer review :  7 January 2014 by S Butt    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Departed Brisbane 24 Nov 2013. We found this flight extremely disappointing. Being a family with small children, the main priority for us was obviously to have as smooth a trip with the children as possible. We were recommended Etihad, as they advertised to have a nanny onboard and are good with the children. We flew Brisbane to Singapore onward to Abu Dhabi, onward to Paris, onward to Toulouse in France. The children were not spoken to, nor were we introduced to a nanny, as per Etihads advertising, until the Abu Dhabi to Paris flight. The nanny in this flight was very pleasant. However, on the previous flight I had to ask for water twice before it was brought. We are returning to Australia with Etihad, unfortunately. Hopefully the service is better. I would not recommend etihad to a family. I would recommend Etihad to an individual as the food was reasonable, entertainment was good and the seats are as comfortable as any other airline.



Etihad Airways Customer review :  6 January 2014 by A Joseph    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to Trivandrum by business class. On the plane from Toronto to Abu Dhabi, the cabin staff were more interested in selling duty free goods than serving passengers any food. I had to ask the flight steward to serve breakfast to my son who was awake for at least 45 minutes. The trip from Abu Dhabi to Trivandrum was good. The lounge was good but Terminal 1 was crowded and poorly organized. There was a long line up to check in and business class passengers were not given any priority. On our trip back, the 13 hour flight from Abu Dhabi to Toronto was a disaster. They only served dinner and did not serve any food afterwards in business class! I had to ask for a cup of coffee which arrived minutes before landing in Toronto. I don't think I will be travelling Etihad again unless they change their service to passengers.



Etihad Airways Customer review :  6 January 2014 by Michael Schade    (UAE)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EY 23, Abu Dhabi - Düsseldorf International. Only 4 check in counter open for Etihad flights at AUH airport terminal 3. Boarding chaotic with no sequence. Plane well maintained and clean. EY's biggest problem is their poor seat pitch and hard seats. This was one of the most uncomfortable flights I have had in a long time. Lots of kids on board, parents had to wait for a long time to get their bassinets set up, bottles warmed up etc. Then some time ago with big fanfare announced "dedicated inflight nanny" could not be seen anywhere. Staff were friendly, but it was obvious that they were severely understaffed. IFE well below the standard of other middle eastern carrier.



Etihad Airways Customer review :  6 January 2014 by Catherine Davies    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I just returned from Abu Dhabi to Manchester on 1st of January with Etihad. I have to say the service and the crew was above of all my expectations. It was a very pleasant surprise after my experiences flying different airlines. Their care for passengers was obvious, very attentive and smiling crew throughout the flight. The seats however made me suffer a bit, but overall it was a nice experience. I would definitely choose them for my next flight.



Etihad Airways Customer review :  6 January 2014 by L Duffy    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chengdu, China to Manchester, UK on 29th December. Now the service on the flight from Abu Dhabi was nothing to sing and dance about, a busy flight with every seat booked out and cabin crew just scrambling about to keep everyone fed and watered. They did remember my special meal, but it was an odd breakfast combination, but this is the only reason food and beverages did not get five stars from me. Chengdu to Abu Dhabi: While the ground crew at Chengdu were clueless, the cabin crew on this flight were excellent. Attentive and interested in the well being of passengers, they conducted regular cabin walks and brought water every hour to passengers in economy. They even conducted a chocolate run going through the cabin during the night to see if anyone watching films or reading would like individual chocolates with another drink. On landing they were helping get baggage down and giving directions for first timers to Abu Dhabi about gates.



Etihad Airways Customer review :  3 January 2014 by Tamara Shiyab    (UAE)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chicago to Abu Dhabi on New Year's Eve. Departure board said "on time". Flight scheduled to leave at 8pm. Boarding started promptly at 7pm. Told we could get in line and board the plane first as we had child with us. This did not happen. As it got closer to 8pm passengers were being rushed to sit down and stewardesses were hurrying around trying to find places for excess carry-on bags. 8.30 pm - still on the ground waiting for plane to be de-iced. 9pm - plane still on ground. 9.30 pm - announcement there is medical condition on board. Have to pull back up to gate to unload passengers and offload their luggage. 10pm - still on ground, waiting to be de- iced. 10.30 pm - still waiting. Midnight: Happy New Year! Still in Chicago and plane still at the gate. 12.30 am - have to be de iced again and announcement made that we were waiting for runway to be cleared. 1.30 am - we finally take off. No hot food served. Lousy, cold sandwiches served only after siting about 5 hours.



Etihad Airways Customer review :  3 January 2014 by Brian Fisher    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

All four legs were in business class taken during November 2013. The boarding process following a restful hour or so in the Airline's dedicated lounge at Heathrow was smooth, efficient, stress less and punctual. Aircraft (a Boeing 777-300), was as expected, clean and in pristine condition. Although the seats in this cabin class were somewhat narrower than many other major carriers, they were well appointed and functional, as was the in-flight entertainment system. Food was of a high standard and served with a smile. My few requests (via the button) were answered promptly and I did not feel that they were in any way, considered to be a nuisance. Arrival at Abu Dhabi and transfer to the next flight was seamless and I was soon on board. Cabin attendants were as professional as had been on the first leg, as was the food. My in-built clock nudged me to operate buttons and turn my seat into a bed. It was time for some sleep. This was when the narrowness of the seat became more noticeable, a pity really, as a couple more inches would have given much more comfort. Following my tour”of Vietnamese culture and cuisine, I returned to Bangkok - placed the top layer on and prepared for my return to London. This time, after check-in, I was directed to the airport's Apricot Lounge prior to boarding. Although quite a peaceful refuge, its facilities fell far short of the Airline's own lounges. As expected, the journey times against the prevailing jet streams were much longer, but they were offset to some degree by the good service and ambience of the aircraft's business class cabin. Overall, my experience of Etihad Airline certainly falls into the to the 'Very Good' category and if I had to give it marks out of ten, it would score a solid nine.





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