ETIHAD AIRWAYS   Passenger Reviews and Customer Trip Reports an official 4-Star Airline   Add your Etihad Airways review   Etihad Airways official 4 Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ?

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ETIHAD AIRWAYS review :  10 August 2009 by A Henry   (France)

BKK-AUH flight delayed more than an hour. All crew unprofessional and not friendly at all except for a Thai male FA who was a bit friendl. Food service chaotic and tasteless at best, dirty bathroom with perfumes and tissues thrown on the floor. IFE only working in some sections and others are not. Would never choose Etihad business class again and would fly Qatar Airways.

ETIHAD AIRWAYS review :  9 August 2009 by Ralph Hammann   (Germany)

Taking Economy in Economy Class to a new level! On yesterday's flight from Bangkok to Abu Dhabi I was lucky enough to secure the exit row seat 42C - which allowed me to observe the flight attendants leisure time behavior. They were chatting with their colleagues at the rear galley and one of them occasionally taking gulps out of the Al-Ain water bottle which was sitting on the counter. I was thirsty and got up to ask for a cup of water. Sure enough the girl grabbed her bottle and was just about ready to pour me the desired drink from the same bottle she had stuck in her throat a minute ago. I intervened, she got pretty nervous about it and then opened a new bottle from the cabinet. Her arrogant look on her face told it all. The service crew on this airline is so relentlessly unprofessional that it stinks!

ETIHAD AIRWAYS review :  7 August 2009 by S Luesha   (Thailand)

Pearl Business Class BKK-Abu Dhabi-LHR return. Seat okay but narrow - on LHR-Abu Dhabi seat mechanism was very noisy and had to be forced into flat position. Food service was chaotic and unfriendly. The "eat whenever you like" idea sounds good in theory, but results in confused staff & passengers. I waited 3 hours before getting a post take off drink and was not asked for my meal request. When I finally reminded the flight attendant, his manner was arrogant, bordering on rude. The constant delivery of meals up and down the aisle means sleep is often disturbed by tramping feet and movement. Ground staff at gate in LHR had poor service attitude.

ETIHAD AIRWAYS review :  7 August 2009 by Anthony Clark   (Ireland)

SYD-AUH-DUB. Check in quick, attentive staff, although the agent was a bit confused as to what to do with a gold card member travelling economy - obviously a rare event as she had to go hunting around for lounge invitation cards and priority bag tags, aside from that was a breeze. EY use the QF lounge in Sydney which is adequate but not up to speck with the new lounges at AUH. Onboard a full plane, staff did their job and served meals at the right intervals. Similarly full AUH to DUB and upgraded at the gate so I couldn't complain about that.

ETIHAD AIRWAYS review :  3 August 2009 by J Sabaduquia   (USA)

MNL-AUH on a 777-300ER. Boarding fast and organized unlike other EY flights that I have taken. Seats comfortable, footrests a nice touch and ptvs are huge. FAs were professional and helpful - downside is they dont smile. After takeoff, they served lunch - tasty but small. IFE superb but not as good as Emirates. FA's were then gone - they appeared 7 hours later when they served snacks.

ETIHAD AIRWAYS review :  27 July 2009 by F Cordeiro   (Germany)

Munich-Abu Dhabi-Sydney return. Apart from two small things, everything generally went ok. On trying to check in online for outbound trip, computer system hung and suddenly I was checked in without my having completed the check in process. Was irritated that I had to go to the airport early but luckily I had an aisle seat which was what I wanted. On second leg of outbound trip, staff not so efficient and attentive. My neigbour's TV screen didn't work and it wasn't reset so he didn't get to watch any movies. The checkin staff at Sydney airport very friendly and efficient. The crew for both legs inbound were efficient. Inflight entertainment top. Toilets generally clean. Meals were standard airline fare. Because it was an Arabic airline, they always had something curryish. The seats seemed a bit tight for those on the heavy side but I was comfortable except for the fact that I can't sleep sitting.

ETIHAD AIRWAYS review :  22 July 2009 by M Morrison   (UK)

LHR-AUH-MEL and thought they were great. Very good food and although very crowded, we were attended to well. I will use again as the ticket price was exceptional. Staff at terminals very good.

ETIHAD AIRWAYS review :  14 July 2009 : by Bob Macneaney   (Ireland)

Dublin-Abu Dhabi-Bangkok. Wasted 2 days on the phone and traversing Bangkok trying to change return flight date. To change flights cost €125 ,which I knew would be the case when booking the ticket, however unbelievably this has to be physically paid at the Etihad office - it cannot be charged to your credit card over the phone or internet. I thought this may be just a Bangkok quirk and if I rang the Dublin office they would look after me, but this is a worldwide company policy. Therefore at great inconvenience and some cost I had to locate the BKK office and travel to it to hand over my credit card. I had to change other flights with Air Asia at the time also. This took 10 mins to do on their website where the additional charges were applied to the credit card I had charged the original flights to. Couldn't be simpler! I felt like it was the 21st century when dealing with Air Asia, in that I could change my flights from anywhere in the world at any time as long as I had access to an internet connection. Won't be using Etihad ever again and strongly urge anyone who even thinks there might be a possibility of changing their flights once they have booked their tickets to avoid Etihad. In fact if you expect helpful and polite airline booking staff or them to use modern communications technology to process payments, Etihad is not your airline.

ETIHAD AIRWAYS review :  2 July 2009 : by P Rogerson   (UK)

AUH to Cairo. Used Etihad instead of usual Emirates so a comparison. Check in chaotic despite a dedicated Business class area. Waiting too long. e-gate not working. Lounge small. Flight called but kept waiting 20 minutes before boarding, lack of communication. Once on board trying to balance the Arcos entertainment console on lap whilst eating, reading etc was an art not easily mastered. Food OK and staff attentive. Overall OK compared to other airlines but I'll still choose Emirates and DXB next time.

ETIHAD AIRWAYS review :  23 June 2009 : by J Jelfs   (Australia)

SYD-AUH-BRU-MAN-AUH-SYD. Boarding at Sydney and Abu Dhabi chaotic and not well organised. Upgraded to 1st and service SYD-AUH leg excellent. AUH-BRU service was a bit ragged - staff in abundance but didn't seem to answer anyone's call in a hurry- weren't rude just disinterested. MAN-AUH pleasant and attentive staff, food average. AUH-SYD most staff obliging and attentive- food average. Be warned if you are larger person and you want a window seat, the gap to get in and out is really tight especially on the 2 class configuration - could be an issue in an emergency. I am not petite and struggled to squeeze in and out of the gap! If you can, try for seats 5A or 5K as no narrow entry to these seats- I wouldn't go for an aisle seat unless you are a solid sleeper- also on AUH-SYD a stroppy passenger didn't want to share one of the centre double business seats, so staff ran in circles to get another person to move so that it ended up 2 men sharing- these doubles are rather intimate yet there were couples sitting separated and strangers seated together. So be prepared to be up close and personal in those double seats. Be patient in AUH with the airport queue systems for boarding - can be tedious- also be aware that the walk from the lounges to the gate really is 25 minutes - plus you will need to do the security check again from one terminal to the next even if transit only.

ETIHAD AIRWAYS review :  15 June 2009 : by Jay Viswa   (Canada)

MAA-AUH-YYZ. I was flying with my family with one infant, ground service at MAA and most EY staff have performed bare minimum similar to a low cost carrier. I had a good travelling experience with Etihad two years ago and was happy, but now the crew treats an economy passenger as a flying beggar sitting on the EY seat. Ground service quality getting lower and at the bottom level.