ETIHAD AIRWAYS   Passenger Reviews and Customer Trip Reports an official 4-Star Airline   Add your Etihad Airways review   Etihad Airways official 4 Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ?

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ETIHAD AIRWAYS customer review :  24 September 2009 by K Wright   (USA)

JFK to AUH in economy. Flight was only less than one half full so that probably made a difference. Trip paid for for me, so can't comment much on the value. Most passengers were connecting to Asia via AUH. The flight attendants were attentive and friendly. Two hot meals. If you call reservations before your flight to reserve your seat, they will encourage you to order a "special' meal. Between meals unlimited snacks and beverages available. Excellent in- flight entertainment on demand. Pleasant little amenity kits with socks, ear plugs, toothbrush/paste and eye shades. Clean cabin environment. Minuses were that half the toilets on the plane were out of order. The seats do not have small winglets to support your head when you dose off. They need this. Seats seem quite hard, pillows too small to be of much use.

ETIHAD AIRWAYS customer review :  10 September 2009 by Mostafa Elkholy   (Australia)

Sydney-Abu Dhabi-Cairo return. The seating was good but some entertainment systems tend to fail. This happened to me, they gave me a portable DVD player - on A340-500 this was plugged into a power outlet below the seats. The food was typical airline food.

ETIHAD AIRWAYS customer review :  4 September 2009 by N Bell   (Australia)

I've flown Etihad three times in the last year from Sydney to Dublin. Overall they are just okay. If you are looking for something cheap and safe they are fine. The food is hit and miss depending on what leg of the journey you are on. They always run out of stuff, food, wine and even tea! The entertainment system works sometimes and there is not a lot of leg room. Generally the flights are packed with screaming kids scattered throughout the plane so if you have a long flight and are planning to sleep forget it - that's all in Economy. I did get upgraded for one leg of a journey and the difference was like night and day. Peace and quite, a flat bed, food and service was good. If you can afford Business or First Class fly with Etihad but if you have to go Economy choose another airline.

ETIHAD AIRWAYS customer review :  3 September 2009 by Ahmed Al-Zuhairi   (UAE)

AUH-JED-AUH. The outbound was a 777, flight was full however everything went ok. For the return, I arrived to Jeddah airport, only to see that the flight was not on the departure board. I asked the information desk and was told that there was no Etihad flight. I asked as many people as I could and showed my confirmation but no one could help. Eventually, someone told me to visit the Wataniya airways office as they deal with Etihad flights. They told me that the Etihad flight I was departing with was from the Hajj terminal, an 18km drive away and a $30 trip. The only flight out of this terminal was the Etihad flight. The check in desks were open however the system was not working and we had to wait in line for almost an hour until this was sorted. Lucky for Etihad that they only had to check in 31 passengers when the departure time was an hour away. The flight was operated with an older A330. I overheard some passengers arguing with the cabin manager regarding taking off from a different terminal without the prior knowledge of the passenger - however she did not seem interested and told the passenger she has no idea where they land. When things do not go well, the staff have no idea about customer service.

ETIHAD AIRWAYS customer review :  31 August 2009 by Marie Tsamis   (Australia)

I found Etihad varied in how they treated families traveling long distances. Upon arrival to Sydney from Abu Dhabi I was refused help with my two children and two small overhead luggage bags. The ground staff at Dublin airport informed me that my childrens pram would be made available to me when I disembarked. This accured at Abu Dhabi but did not occur in Sydney. When I asked where my pram was at Sydney airport, I was informed to locate it at the luggage claims plus further assistance was declined. I was also told that if I could not manage perhaps I should not travel in future.

ETIHAD AIRWAYS review :  27 August 2009 by J Hill   (Thailand)

The problem with Etihad is the cabin crew standard. One flight the staff are perfect and service excellent, but another flight it is the worst service you could imagine. Another issue is they tend to upgrade half a family and the other half visit the upgraded ones disturbing all the passengers. It is a shame - when they started out they were excellent. When they charge 75,000 Baht BKK to LHR return it is value, but when they charge 100,000 baht I choose Thai Airways.

ETIHAD AIRWAYS review :  27 August 2009 by A McDade   (UK)

Manchester - Jo'burg return. Legroom was good. FAs attentive and helpful on all flights. Entertainment had a very good selection, but on 2 legs the sound was poor with constant interference. Food was good and water was provided at regular intervals. Toilets clean and worked well. Only complaint was the seats are hard after a couple of hours sitting - South African Airways smaller Airbus to Harare had much more comfortable seats.

ETIHAD AIRWAYS review :  25 August 2009 by V Towndrow   (UK)

Manchester to Sydney return with a two hour transfer in Abu Dhabi. The service was excellent, food superb, regular drinks etc. Staff pleasant. Seats good with personal entertainment screen that was very good. Luggage transferred with no problems on the outward and return leg of the journey. I would recommend Etihad based on my experience.

ETIHAD AIRWAYS review :  18 August 2009 by Philip Harvey   (Australia)

If you intend to travel with children, or have particular needs or dietary requirement - avoid Etihad like the plague! We travelled Melbourne to Manchester return, they kept the seat belt sign on for 13 hours of the 14 hour Melbourne to Abu Dhabi leg both ways, and there was barely any turbulence. As such, passengers just had to ignore the signs at their own risk. The standard food was appalling, they did not provide food for infants or children (not just us, but all of the infants in our row) and the dietary requirements for my partner were all but ignored "we haven't got anything, what can I do about it?" etc, etc. We asked for a bottle of water, the attendant said we could not have one, as they didn't think they had enough water for the flight! Dont bother ringing the call bell, they wont answer. The toilets by 10 hours were disgusting and basins were overflowing, and they expect you to wash your baby feeding equipment in there! The child across the aisle threw up on the floor and we asked the attendants to help clean up, they ignored it and that was the last we saw of an attendant for 2 hours - even though the call bell was on!

ETIHAD AIRWAYS review :  18 August 2009 by Helen Darroch   (UK)

Heathrow-Abu Dhabi-Singapore-Brisbane return. I was travelling alone with my two childen (6 & 10) on my own. We were allowed to board the plane before everyone else, the staff checked my children were ok, made hot chocolate for them, brought them puzzles etc. The food was of high standard and they provided a childrens meal. I found staff friendly and good size seating.

ETIHAD AIRWAYS review :  13 August 2009 by B Chalmers   (Bahrain)

Pearl Class Bahrain-Abu Dhabi-Melbourne, return via Sydney. Catering and IFE were of a high standard, liked the Etihad business lounge in Abu Dhabi - friendly staff keen to offer good service. On the outward and return journeys the business cabin was less than 50% full, so service was good. The crew were friendly and attentive, flat bed seat excellent and I managed to sleep. The a la carte menu service worked and I liked the on demand dining - food quality was just adequate. I would certainly travel Etihad again - the main aspect for me was a more comfortable seat than Emirates - service was comparable.

ETIHAD AIRWAYS review :  10 August 2009 by A Vanessa   (Italy)

Milan to Melbourne via a connecting flight from Abu Dhabi, meal Milan to Abu Dhabi was exac tly the same as the meal they served Abu Dhabi to Melbourne. On my return flight to Milan, the air hostess forgot to bring me and my fellow passenger our meal - a situation which caused us to laugh and to remain speechless as well. My tv screen didn't work and requested to be moved - I was moved to another seat where I did not feel comfortable at all, as it was in the middle of two other people, even though I had asked for an aisle seat. I had noticed there was a lady who had occupied 4 middle seats by laying across them. I expressed my disapproval with the hostess by telling her that it was not fair to be sitting down like canned sardines while there was other people occupying 4 middle seats of which two were aisle seats. The unsatisfactory response was that there was nothing she could do as a passenger was free to occupy as many seats as she pleased - very strange answer I believe.

ETIHAD AIRWAYS review :  10 August 2009 by G Mooney   (Ireland)

My wife and children were leaving Oman airport to return to Ireland on Business Class flights. The flight was cancelled with no information to anyone and we were basically told it was tough and nothing could be done. The arrogance that was shown was unbelievable and sure enough, other passengers were diverted to other flights but not my family whose Business class flights were booked from April. This was the end of June. It was a case of this is the way it is, get over it. They have a lot to learn with reference to Customer Care. Their administration department were poor and no way sympathetic. I suggest their Manager in Muscat have a definitive look at their attitude. Unfortunately, the return leg of the trip is also booked with Etihad but this will be the last unpleasant experience I will subject ourselves to.