Etihad Airways Passenger Reviews and Etihad Airways Customer Trip Reports   Etihad Airways an official 4-Star Airline   Add your Etihad Airways review   Etihad Airways official 4 Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

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Etihad Airways customer review :  14 February 2010 by A Baranova   (Canada)

Many perks but such a bad customer service especially when it comes to problem handling. My headphone plug was not working, I rang the call bell for 15 min to no avail - finally I had to go and she just gave me another set of headphones even though this wasn't the problem. It of course didn't work but no one came to check on me, not even after I rang again or tried to get their attention. When I approached them again they offered me a 3rd headset and completely ignored me trying to explain that it's a different problem. When I finally got to Abu Dhabi I was supposed to get a hotel for overnight layover. First they asked me to wait an hour (and this is in the middle of the night). When I checked back they still had no answer for me and said they'll get back to me soon - another hour later no one even as much as remembered about me. When I once again inquired whether there's been any progress on the hotel they gave me a puzzled look and told me there was never going to be a hotel provided. Meanwhile I spent over 2 hours on a chair right in front of their desk waiting for any form of reply. Now I'm stuck at the airport for 10 hrs cause its the middle of the night and I didn't make any other arrangements.

Etihad Airways customer review :  12 February 2010 by D Keenan   (Germany)

Frankfurt-Bangkok via Abu Dhabi in Economy. Frankfurt-Abu Dhabi on A320-300, configuration 2x4x2. Boarding efficient and plenty of reading material at the gate. Crew mostly Asian. Food tasty and enough refreshments. Cabin temperature way too cold on all four sectors. Many passengers were putting on jackets and scarves halfway into the flight. The seats are a nightmare. This is where in my opinion Etihad are cutting costs in the wrong department. They may offer a glass of water before take-off, eye shades, earplugs, toothbrush, socks etc but I would rather go without this if it means getting a few more inches leg room. I honestly thought that I was on a charter. The seats are so narrow and your legs touch the seat in front of you. I am of normal height and build. The aisle is so narrow on this Airbus that two people cannot get past each other in the aisle. After almost a five hour flight we had a short transit stop in Abu Dhabi which was a relief to be able to stretch our legs. The continuation to BKK was a B777 which had a configuration of 3-3-3. There was a noticeable few more inches of leg room. The return flights were on the same type of aircraft. Etihads website claims to offer you ergonomic spacious seats, where are they? I will not fly Etihad again. It puzzles me where they obtained their 4 star rating from. They have miles to go if they want to reach 5 star status.

Etihad Airways customer review :  9 February 2010 by P Whitaker   (UK)

MAN-AUH-MEL then SYD-AUH-MAN over Christmas. Cabin crew were attentive and customer focused. The food was excellent and AVOD entertaining enough. We were delayed taking off in Manchester due to snow, cabin crew served drinks and refreshments. Due to this weather delay we were late landing at AUH and missed our connecting flight to MEL. Etihad duty manager at AUH tried to get us on another flight with Emirates - however with it being Christmas time all flights were full. After around an hour he apologised and told us we would have to join the following days flight and issued boarding cards to us for it, and Etihad would put us up in a local hotel until the following day. We were taken to a wonderful hotel, given vouchers for Breakfast Lunch and Dinner before being picked up again the following day. They say a good way to measure customer service is to judge it when things go wrong and Etihad stepped up to the plate and went beyond our expectations in this case.

Etihad Airways customer review :  4 February 2010 by Joan Hastie   (Australia)

SYD-AUH-LHR return. On both legs found seating very cramped and service from crew poor. Food choices ran out and we were offered a sandwich. Aisles so narrow crew kept bumping into passengers. Very few drinks offered to passengers throughout. LHR-AUH Service improved and crew much more pleasant, seating still too cramped (and we are not extremely large people.) Heard other passengers making the same comments. AUH-SYD very uncomfortable flight, Cramped once again and crew "invisible" - drinks only offered on request and service very poor. Toilets messy and crew unconcerned re-cleaning the facilities. After hearing some recommendations about Etihad we were so disappointed. Would not recommend airline to others.

ETIHAD AIRWAYS customer review :  4 February 2010 by K Butt   (UK)

MAN-AUH-ISB return. Flights to and from Manchester were fine with no complaints. Food delicious, flight attendants attentive and polite. AVOD better than Air New Zealand and Qantas. Transit in Abu Dhabi smooth, new terminal is superb. The negative is lack of AVOD on AUH-ISB route -very disappointing to see full planes but no in flight entertainment.

ETIHAD AIRWAYS customer review :  1 February 2010 by Slava Chevtchouk   (France)

Paris - Abu Dhabi return. Excellent service, had old style seats (not suites), still comfortable. Asked to make bed and had a good sleep on both legs. Excellent food. In addition - driver service in Paris and Abu Dhabi and high level lounge in Abu Dhabi. Very impressed by quality of service.

ETIHAD AIRWAYS customer review :  1 February 2010 by M Entwistle   (Australia)

Melbourne-Abu Dhabi-Geneva return. Trips on-time. Planes clean, with good AVOD. Meals OK. Hard to get a drink with the meal. Service varied, depending on the crew, but one leg demonstrated how bad it could be, where the crew couldn't care less. Good facility for transfers to/from Dubai and check-in in Dubai city.

ETIHAD AIRWAYS customer review :  19 January 2010 by Tony Moody   (UK)

When things go wrong this is an awful airline to use. 21 hour delay flying back from Bangkok to Heathrow. No compassion given by Etihad Airways - all I was given was a meal voucher. No offer of accommodation or washing facility. Very untruthful in their explanations and just wanted to get rid of you.

ETIHAD AIRWAYS customer review :  19 January 2010 by J Eriksson   (Sweden)

Good planes but they need to service their entertainment system better - out of order on my fathers seat. There was no choice of meal as was stated in the menu handed out - on any of the flights. Why have menu in the first place? The staff was careless but the ticket was cheap - I guess you get what you pay for.

ETIHAD AIRWAYS customer review :  11 January 2010 by Bob Usher   (UK)

MAN-AUH-BNE return. All flights on time and very happy with standard of service. The cabin crews were courteous and attentive. Etihad are up there with the best for quality and value. A330 aircraft clean and inflight entertainment system was excellent. I was impressed with the new terminal at Abu Dhabi.

ETIHAD AIRWAYS customer review :  10 January 2010 by Eugene West   (USA)

BOM to JFK via AUH in business class. Seats comfortable as expected. On demand dining was good but not outstanding. The real problem was poor service from the beginning to the end of the trip. No dedicated business class check in or preboarding. It was a cattle call. Flight attendants were rather young, inexperienced, inappropriate and careless. On the AUH to JFK leg, the purser failed to ensure that proper US Customs forms were on board for completion before landing. She was particularly ill tempered and inappropriate when presented with the problem. The disembarking at JFK was a problem as there were no pens and no forms at the custom stand. The promised car service took 7 long telephone calls to Etihad customer service to confirm as they kept on making mistakes with the order details, and, in the end, the car driver failed to be a the exit as promised. The JFK Etihad dispatcher had to come outside the terminal to find the booked car for us. Overall, this is not a very good airline. Fly it if you have no choice.