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Ethiopian Airlines Passenger Reviews and Ethiopian Airlines Customer Trip Reports



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Ethiopian Airlines Customer review :  6 January 2012 by P Yagnik    (India)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PNR-ADD-BOM. Pointe noire to Mumbai via Addis. Wrote to reservations for a special meal request, the reply was prompt and helpful. At Pointe Noire airport requested a window seat, was given aisle seats on both sectors instead. Leg room from PNR-ADD was terrible. I was given a fruit meal which was nothing but an apple and a few slices of watermelon. Some of the cabin crew on this sector was polite but some of them were rude and disinterested. 45-50 mins before landing in ADD, I went to ask for a glass of water. While one of the crew was about to hand over a small bottle of mineral water, she was told off by a colleague and asked to give a glass of water from one of the taps. The inflight magazine was missing from the seat pocket. The flight from ADD-BOM was better. Again I got the requested fruit meal and was identical to the earlier one. This time the aircraft and legroom was much better. Each seat had an inflight magazine, headphones etc. Entertainment was from overhead screens. All flights were more or less on time. I am a frequent flier on ET and their service has remained the same over the years. You can never be sure of consistency, it depends on the cabin crew.



Ethiopian Airlines Customer review :  4 January 2012 by J Mhajan    (Kenya)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nairobi-Addis-Delhi. The planes are old and dirty. There was no personal inflight entertainment system on the seats and the common TV had nothing better to show but some boring documentary. Food was terrible but the cabin crew were attentive and polite. Our return flight Delhi to Nairobi was a prop aircraft, very uncomfortable, terrible food.



Ethiopian Airlines Customer review :  4 January 2012 by S Greenhalgh    (Zambia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We checked in at Heathrow and had no problems, check-in opened more than 3 hours early and the queue was short, given 5 desks were open. We were however asked to sign a declaration that we knew we would be required to pay 10 per Kg above 7Kg of carried on baggage. Having read previous reviews of this 'scam' we were prepared and most things were sent as checked in luggage. On boarding we realised that the 7Kg limit, including duty free, was not a 'scam' but a bare necessity as the plane was so old it did not have the overhead locker space to deal with the modern traveller. There is no onboard entertainment. Transit in Addis was ok, plane arrived on time and the connection was smooth. Overall we left on time and we arrived on time at a reasonable price.



Ethiopian Airlines Customer review :  30 December 2011 by R McConnochie    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We booked months in advance, but Ethiopian cancelled that flight at the last-minute and charged an exorbitant last-minute fare to change to the next scheduled flight. They showed no interest in retrieving the luggage that they'd jettisoned nor in forwarding it to our hotel once they did arrive. Desk staff were reluctant to seat the two of us together, preferring us to each sit between strangers. Ordered vegetarian meals were not provided. Avoid this outfit if possible. Cabin staff helpful and went out of their way to to provide alternative meals.



Ethiopian Airlines Customer review :  28 December 2011 by Ron Kuhlmann    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The domestic flights departed on schedule despite rather chaotic airports and ATRs were well kept and the crew friendly. ADD- IAD flight in Business also very nice and attendants was thoughtful and efficient. The seat in B777 but has fewer position adjustment than some others and took a bit of fiddling to get right but was comfortable. The food was tasty and served real style. The lounge in ADD is far too small for the evening traffic and by about 21.30 there was standing room only. The fact that we arrived in IAD almost 2 hours late was never mentioned.



Ethiopian Airlines Customer review :  14 December 2011 by Thaba Tsotsi    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

RUH-ADD-RUH and domestic sectors (Gonder, Lalibela). Cabin crew not particularly attentive or helpful. Check-in fast and efficient, both RUH and ADD. Chaotic boarding on ADD-RUH due to two aircraft being laid on for the same flight/dep time. Inflight ok and as expected. Airfare competitive and convenient dep times. Domestic: on time, efficient, clean aircraft, no hassles. Fares/seats available at very short notice.



Ethiopian Airlines Customer review :  13 December 2011 by D Adugna    (Kenya)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ADD-IAD-ADD and ADD-NBI. I found it an enjoyable flight full of inflight services. Crews are very co-operative and providing all the necessary support when requested. There was enough information as to the status of the flight once it took off.



Ethiopian Airlines Customer review :  25 November 2011 by B Ankur    (India)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

An awful experience from New Delhi to Lagos. No proper arrangement for entertainment, seats are small and uncomfortable. Staff did not respond to call buttons. I will not recommend this airline.



Ethiopian Airlines Customer review :  18 November 2011 by W Oswald    (Ethiopia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

International flight from Washington DC to Addis Ababa. Food exceeded expectations. Even in Economy class, we were given 2 choices of food. The plane was delivered one month before and was brand new. The entertainment centre in front of you was touch screen and had a wide selection of popular movies, music, and more. A blanket was provided, along with a sleeping mask, amenities and a choice of magazines. Towards the middle of the flight, flight attendants set up stations along the plane with different sodas and other drinks.



Ethiopian Airlines customer review :  18 October 2011 by Chris Stoever   (Germany)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

FRA-ADD-ZNZ. The journey started with pure, typical African choas at check-in. Later at the gate I was upgraded into Business Class, but onboard kicked out by cabin crew (according due to mishap by Lufthansa ground crew). Second try in Economy Class. Everyone was given headphones for the IFE, until the crew realized that this aircraft IFE system was broken - they knew before, as the safety demo was done already manually! After dinner-service and duty free, the lights turned off - lights on shortly before for landing. After 7hrs flight, no breakfast at all, just a muffin and a glass of juice served. Best part, the crew come around during breakfast to collect the used headphones (there was no usage!). Transit in ADD a nightmare, always only 1 toilet after security per terminal, not per Gate or Flight etc. Flight to ZNZ better, shorter flight, but much more food - problem, all food from ADD was in very poor condition - like texture, taste, smell. I think Ethiopian Airlines is not ready yet to enter Star Alliance - and a lot of work has to be done!


Ethiopian Airlines customer review :  5 October 2011 by R Bourgault   (Canada)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

EBB-ADD-BKK return in Business Class. Check-in at EBB was easy and fast however, as most of the time, the check-in in BKK was horrible. It took me over 1 hr 20 mins to check-in at Cloud Nine Counter as there were many non-Business Class passengers using that counter with too much luggage and many with no confirmation. Restriction on Cabin luggage should be reinforced as many have too many bags, suitcases, etc. Food and service in Business Class is very good but entertainment is poor, old and often non functional. Also, many seats need to be refit and fixed as they do not recline or leg rest broken.


Ethiopian Airlines customer review :  14 September 2011 by Terry Jarvis   (Uganda)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

EBB-ADD-EBB. They are punctual with clean aircraft with pleasant staff. Food in Business or Economy is excellent.


Ethiopian Airlines customer review :  12 September 2011 by S Balala   (Kenya)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

I would have rated them a good airline apart from the fact they fly international routes with a propeller aircraft dash 8. I flew Addis to Mombassa route on this aircraft for 3 hrs and it was awful, the seats were small, hard and did not recline. I could not describe the relief when we landed, such aircrafts are only for short haul domestic flights not lasting more than 30 minutes, to load international passengers on a 3 hour flight on such an aircraft is to have a total lack of consideration for your passengers.


Ethiopian Airlines customer review :  6 September 2011 by D Starkie   (Bahrain)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BAH-ADD-JNB return in Economy. Bahrain to Addis good flight, on time with good service new 737 (800). Some confusion when changing in Addis with tight schedule. From Addis to JNB old 757 with little room for carry on baggage causing problems for passengers arriving on the plane last. However, good on time flight with decent service. Return leg delayed again due to carry on baggage not fitting onboard. The baggage problem delayed take off causing very tight connection at Addis and no transfer of hold luggage which only arrived 24 hours later at Bahrain. One criticism is that Ethiopian would not deliver the late baggage to me and I had to return to the airport to collect it, causing some inconvenience.


Ethiopian Airlines customer review :  2 September 2011 by Alissa Tesic   (Lebanon)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Addis to Lebanon and the crew were awful. Considering I was flying Business class, there was little to no service and definitely not worth the price paid.


Ethiopian Airlines customer review :  31 August 2011 by S Harshavardan   (India)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Business class from Mumbai to Addis and Addis to Harare, the service is good but nothing special, the hostess are friendly, the check-in counter staff are courteous and food was hot and tasty. Baggage was on time, so no complaints. From Harare to Addis and Addis to Mumbai, the check-in staff were arrogant, the inflight service was bad, the food was not served on time, and was cold. I was served non-veg even though I had specifically requested veg, and not to forget the baggage reached me after 3 days. So the good experience in Business was ruined with that of Economy.


 



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