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Ethiopian Airlines customer travel guide
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Ethiopian Airlines customer review :  21 January 2011 by N Hopkins   (USA)

IAD-ADD-IAD business class on B777. Comfortable seats, angled lie-flat. Friendly, attentive service. Excellent meals and snacks, good selection of drinks. Non-stop IAD-ADD, on the return a one hour layover at FCO. Only seven 7 out of 34 seats occupied IAD-ADD, and only ten occupied ADD-IAD.

Ethiopian Airlines customer review :  15 January 2011 by Anders Pedersen   (Denmark)

BKK-ADD-KGL B67-300 and B737. BKK departure on time. Departure from Addis 3 hours delayed due to mechanical error” (change of aircraft). New terminal 1 in Addis starts now to operate all regional flights but is far from geared to it yet. It is under construction, no internet, Tax Free of 12 sq m size. Airport monitors misleading as they just report everything to schedule and oppress or hide delays, pretending that all departures are on time. Same route also delayed the following day by 1 hr 30 mins. Lounge in Addis acceptable with pro and cons. Onboard : a solid, old fashioned business class concept like for the same airline 15 years ago. Seat very limited recline, no personal IFE but does not make much difference as there is hardly any IFE anyway. Wines not up to standard and not those on printed on winecard. Food good and plenty. Choice of beers and cheese good with a variety of excellent Ethiopian products. Entertainment provided no choices. Staff friendly, very neat, service-minded, proactive.

Ethiopian Airlines customer review :  30 December 2010 by A Kumar   (India)

DEL-PEK-DEL Business Class. Outbound check-in surprised to find that there was no dedicated check-in for business class. Boarding was swift and departure on time. Boeing 757-300 was not appropriate for 7 hour flight to Beijing. The product was outdated with old recliner style seats arranged 2x2 with decent legroom and was clean and well-mantained considering the age. IFE from mainscreen was poor and a problem on a day-time flight. Two meals were offered - hot canapes inedible and out of place even in economy class. FAs attentive and professional. A few hours later lunch was served, which was much better with generous portions and good quality. Arrival in Beijing was without any hassles. Beijing-Delhi check-in was a mess in spite of a dedicated business class counter - unfriendly and inept staff. The whole process took over twenty minutes. Old Boeing 767 with the same seats but PTV's - IFE choice was limited with 3 movies running on loops. Hardly, inspiring considering AVOD being a norm now even on many regional carriers. The dinner was of a high standard. The real issues came when I landed in Delhi. In spite of a new terminal, Ethiopian had no clear signage as to where the bags were being delivered. Subsequently upon finding the correct conveyer belt I discovered my priority tagged luggage had not been off-loaded with the conveyer belt showing bags delivered for the flight. The same was with another passenger on the flight. Ethopian Airlines staff could not be found and when we finally found one, we came across one of the most unhelpful and petulent staff I have come across. The person was firstly dismissive stating bags would come in later until we had to show him the screen on the conveyer belt. Finally, he picked up his cell phone and dialled someone asking for two black bags. No attempt was made to check on the baggage ticket numbers. Finally, we waited another ten minutes until he stated that it was time for him to go home and the bags would be delivered. We had to involve the customer service desk at Delhi airport who were helpful and ensured that we were attended to. Planes old, punctuality good and inflight service excellent, but the outdated product, poor ground handling at Beijing and Delhi are major negatives.

Ethiopian Airlines customer review :  28 December 2010 by F Bent   (Canada)

Bahir Dar to Addis, Addis to Lalibela return and Addis to London, pleased with the service. They gave a lunch on domestic flights - better than in Canada. My complaint would be the lack of an individual TV screen on Addis-London flight, but I rarely use the IFE.

Ethiopian Airlines customer review :  27 December 2010 by Joyce Vera   (USA)

One of the worst long distance flight experiences I have had. IAD to Addis Ababa return with an additional 3 Ethiopian domestic leg. Not one flight left on time with absolutely no explanation from Ethiopian. Return flight from Addis to Washington DC left 3 hours late which resulted in missing my connections. I was advised that someone from Ethiopian would be available upon arrival to rebook my continuing flight. Not only was no one there it took another 3 hours to finally get some help from them and then they were so slow I missed the connection they booked me on. 4 people inside the Ethiopian office and 3 of the 4 doing nothing except talking on their personal cell phones. Inflight experience wasn't much better. My TV monitor had no sound, the monitor in the empty seat next to me didn't work at all, and I left my flight attendant light on for 4 hours and not one attendant ever responded to it. The only positive comment I have is their 777 coach class was comfortable.

Ethiopian Airlines customer review :  14 December 2010 by Richard Cross   (USA)

LLW to TLV via Addis. LLW to Addis in 737-700, bit delayed but flight was positive. Business Class seats in 737 superior to those in South African Airways and lack of entertainment. Food was good. ADD-TLV in B757, business seat was old style, food good and staff cordial and attentive. Surprised how Addis airport remains a smoking facility. Airport very basic.

Ethiopian Airlines customer review :  31 October 2010 by K Nicklin   (UK)

I will never travel Ethiopian Airlines again. After a technical fault with the plane on our return journey home, the plane was delayed and we missed all our connecting flights. The Cabin crew were rude, check in staff made numerous mistakes on our boarding passes including wrong time for boarding. They just repeated the programme on the onboard video, as it was a long flight.

Ethiopian Airlines customer review :  31 October 2010 by Keith Rogers   (Canada)

Business class Lusaka to Addis. Old Boeing 767 with 25 year old business class layout - very old and very tired, but a lot better than steerage and price not bad. Jet needs to be put out to pasture - the shake on takeoff unbelievable, even for a B767.