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Ethiopian Airlines Passenger Reviews and Ethiopian Airlines Customer Trip Reports



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Ethiopian Airlines Customer review :  27 May 2013 by Timo Kauppi (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took 2 domestic flights, Addis Ababa to Lalibela (via Bahir Dar), and Lalibela to Gonder. Both good smooth flights. Snack (drink and sandwich) served on the leg Addis Ababa to Bahir Dar. The other legs too short for a snack and didn't even need one to be honest. Some heavy turbulence on the flight from Lalibela to Gonder but apparently this happens of during the midday flights over the mountains. Planes (Bombardier Dash Q400) in good condition and clean!



Ethiopian Airlines Customer review :  20 April 2013 by Eddie Lyde (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled From Washington D.C. to Addis Ababa Ethiopia on May 2, 2013. This was my second flight with this airline. I also used this airline in February 2013. The staff, food and entertainment were all excellent. I initially booked economy class for each flight but upgraded to first class because it was very affordable and really worth it. The flight it self was smooth.



Ethiopian Airlines Customer review :  17 April 2013 by A Griggs (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-ADD-ZNZ and return (via DAR). Unable to check in online for every flight as they changed the type of plane for every sector at the last minute. Flight to ADD was fine but we sat near the back of the plane, be warned that the crew use the overhead bins for storage of snacks/breakfast items. Towards the end of the flight they closed one of the 4 toilets and had to use that as storage due to the lack of space on the 757. ADD-ZNZ (via DAR) departs from T1 where there is absolutely nothing to do or see. ET do not hand out arrival cards so they have to be filled out once at the airport. By far the worst flight was ZNZ-ADD where they brought out a smaller plane (737-700 instead of 800) which meant the plane was felt extremely cramped as there was a 100% load. Finally, ADD-LHR was fine apart from they insisted on serving a full meal at 03.30am and then a small muffin and juice just before landing. From what I saw 60% of the flight didn't take the main meal and slept through. In my opinion it would have been better for them to serve the muffin at 3 am and the main meal for breakfast when everyone was awake.



Ethiopian Airlines Customer review :  17 April 2013 by Philipp Albert (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took a flight from Frankfurt to Kilimanjaro Airport via Addis Ababa. Flight departed at 9.35pm and dinner was served at 00.30 am, so one had to decide either to sleep and be hungry or the other way round. In Addis Ababa the connecting flight did not exist anymore and nobody knew anything about it. Half an hour before departure we were informed that we have to take the flight to Dar Es Salaam which stops at Kilimanjaro Airport. On this second flight carry-on luggage which was fine on the first flight had to be checked in.



Ethiopian Airlines Customer review :  2 April 2013 by A Menon (Zambia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Lusaka-Addis Dubai on December 12th and return on Jan 4th. While going, was expecting a Dreamliner, on both sectors, but was disappointed they were 77L's. Was impressed, though, with the 77L's, new aircraft, lots of leg room, had PTV's, but feel that there should be more variety in the in-flight entertainment. Nevertheless, it is a big improvement in in-flight entertainment from their 763's/752's. Dreamliner on return leg was excellent. Staff service and meals have always been excellent. Been flying this route for about 7 years, and the airline just keeps getting better and better.



Ethiopian Airlines Customer review :  13 March 2013 by L Tolley (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from London to Zanzibar with stops in Addis Ababa and Dar es Salaam. There was no inflight entertainment, the ground staff were unhelpful, and the air hostesses seemed to resent serving passengers. Flights were good in terms that they were smooth, good landings and take offs. We had a nightmare situation when leaving Zanzibar- they told us our ticket home had been cancelled and we were unable to get on our flight home. We still have no idea as to how this happened, luckily we were able to get on the next flight 12 hours later.



Ethiopian Airlines Customer review :  27 February 2013 by D Ebai (Finland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Douala. Flight fair from Frankfurt to Addis, but from Addis to Douala, it became a nightmare. We made a stopover for more than 1 hour 15 mins in Malabo which was not stated in the flight itinerary. The crew were rude when I asked why they mention in the itinerary that we were going to have a stopover. The plane was over crowded, people kept boarding and boarding until a few didn't have a seat. The seats were very uncomfortable with no air conditioning. I will never fly this airline again.



Ethiopian Airlines Customer review :  26 February 2013 by Alain Kupferman (Thailand)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok via Addis Ababa to Harare and back, in business class (if this can be called a business class). Out of the 4 legs, 3 were flown on old aircraft's, with outdated business class seats (no entertainment, malfunctioning antiquated seats, reasonable food and friendly service. Return flight from Harare to Addis was late, whereby this seems to be a constant feature. All in all, considering that the prices are low, a reasonable alternative, but not to be repeated too often.



Ethiopian Airlines Customer review :  25 February 2013 by John Coffin (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ADD-HRE and HRE-ADD-LHR. I was pleasantly surprised with the efficiency of operations of this airline. All flights left on time or within 10 minutes of it. Comfortable flights but food from ADD seems to include very spicy main meals. Other legs had very good food. One criticism - the ADD-LHR flight only leaves ADD at 01.35 and they then insist on serving dinner (at 03.00). We then got a muffin and tea before landing at LHR. It would have been better to let us go straight to sleep after take off and then give us something more substantial for breakfast. No individual IFE screen on that early morning flight but it did not bother us.



Ethiopian Airlines Customer review :  29 January 2013 by Kevin M Bradley (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outbound: YYZ-JNB via ADD. Inbound: JNB-YYZ via ADD and FCO. On YYZ-ADD flight, the flight was operated by a brand new Boeing 787 Dreamliner. Window seat was nice. Flight delayed 45 mins. Flight attendants were great, food average, PTVs were average size and decent. Overall this flight arrived on-time. Addis Ababa airport was nice and clean but not much service. On ADD-JNB flight, it was operating with an old Boeing 767. Cabin was dirty, tray tables were broken, seats were torn apart, and PTVs weren't functional. Flight was delayed 30 mins. Cabin crew were nice, and food was average again. Flight arrived late. On the return flight, on JNB-ADD, flight was operated by a Boeing 757. Cabin was fairly clean, no PTVs, no leg room and food was ok. Surprisingly, we were only 5 mins behind schedule. Cabin crew were unresponsive, and unwilling to bring extra water. At Addis Ababa airport, it was the same experience I had when headed to Johannesburg. On the flight ADD-YYZ via FCO, the plane was a Boeing 777. PTVs were the same as the Boeing 787, food seemed better than the YYZ-ADD flight, delayed at both ADD and FCO for about 15-30min. Cabin crew was nice, but seemed to be purposely ignoring the passenger next to me. Overall, my experience with Ethiopian Airlines was mixed up, but great. Sure hope to fly them again, but not on those Boeing 757 or 767 aircraft.



Ethiopian Airlines Customer review :  24 January 2013 by R Tsétim Bagana (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Montreal to Lomé via Toronto and Addis Ababa. Besides the fact that Ethiopian Airlines flights always leave late, I have nothing much to complain about. Took the B787 and the B777 for the long trips, food is okay, and flight attendants nice. Would be nice if people could use credit cards at restaurants at Bole airport. But that's not up to Ethiopian Airlines.



Ethiopian Airlines Customer review :  23 January 2013 by P Raggett (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

10 December, MXP-ADD-JNB with 1hr stopover in Rome. Return leg on 31 December. MXP-ADD, 767. Flight on- time, food ok but nothing special. PTVs but didn't try them. ADD-JNB, 767 similar experience but no IFE. Addis airport is ok with reasonable seating although smoking seemed to be permitted all over. Return leg JNB-ADD was 787 so different experience. Good IFE. ADD-MXP, 757. Old aircraft and 1hr delay. Limited leg room. Baggage arrived ok. Generally staff were pleasant. Overall experience was good.



Ethiopian Airlines Customer review :  23 January 2013 by Sebastien Fesneau (Mali)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Various trips from KL to Niamey, recently from Bamako to Addis Ababa. Flight attendants overall not very friendly and should learn to smile more. On ground staff could be more organized. ET planes are generally old, making long hauls very long as inflight entertainment takes you back in time. There are not many options for airlines within/from West Africa, there is definitely room for improvement for ET.



Ethiopian Airlines Customer review :  15 January 2013 by Hendri Vorster (New Zealand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew 22 December from Bangkok to Addis Ababa, Business class - plane 2 hours delayed. Entering the plane, papers on the floor, carpets torn, the trays of both our seats were broken. A 10 hour flight and no onboard entertainment. The inside was dirty with marks all over, and everything was rattling. The hostesses were very unprofessional. At Addis Ababa another delay of 5 hours. The credit card machines didn't work nor the ATM. Came back on 11 January. Same problems but no delay this time. Will never fly with Ethiopian again and will not recommend it to anyone.



Ethiopian Airlines Customer review :  9 January 2013 by Karen Andersen (Denmark)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From Johannesburg to Addis Ababa and then to Frankfurt. Delayed 3 hours, then more and more. Very little information as if they were afraid to tell us. Only one bottle of water during the 6 hours wait in the terrible airport of Addis. The inflight experience was a joke. Slow if any service and simply not a nice trip when finally in the air! Dreamliner it may be, but quite like a nightmare!



Ethiopian Airlines Customer review :  8 January 2013 by T Scott (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-ADD-LLW and had a generally better experience than reviews had led me to expect. Firstly, cabin crew are excellent, as friendly as BA on a good day, although a bit less attentive. The first plane, the 767, was as old as 767s tend to be. My IFE wasn't working but it was a night flight and I wasn't fussed. Plane was fine overall, had the newer style overhead lockers. ADD was a bit basic. Bizarre duty free, mostly very small shops. 3 flights went from the same gate but when they announced over the intercom, it was impossible to hear and they seemed to send me to the wrong gate. I was the last person on the flight for the last leg! This was a 737. Brand new, seats are more basic than Ryanair but otherwise it came with the interior pack and was pleasant enough for 3 hours. Would be getting tetchy after that though! Food was good throughout.



Ethiopian Airlines Customer review :  12 December 2012 by Mohammed Laher (South Africa)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew a 737 from JNB to Addis - (5hrs). Not a pleasant experience given the size of the aircraft and duration of the flight. No inflight entertainment I might add. Addis to Guangzhou was a much larger aircraft - 777. IFE was poor. Food was again average.




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