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Ethiopian Airlines Passenger Reviews and Ethiopian Airlines Customer Trip Reports



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Ethiopian Airlines Customer review :  23 August 2013 by J Cushing (Malawi)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-ADD in business. Plane was full, business class seats are of the old style and not lie flat, which is fine. Service leaves a lot to be desired, told the stewardess upon boarding I wished to sleep, but got woken up to be asked for dinner. Amharic safety video was playing (I don't speak Amharic), so I was reading my book, waiting for the English version, only to be told by the stewardess to watch it. Look for alternative airlines if you have a choice.



Ethiopian Airlines Customer review :  31 July 2013 by Shashank Arvind (Kenya)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MBO-ADD-BOM. Mombasa flight was 757, not very good seats, no PTVs, food was horrible on both flights. ADD-BOM was the worst. Delayed 2 hours and we missed our connecting flight in BOM. I will never fly this plane again.



Ethiopian Airlines Customer review :  30 July 2013 by F Harle (South Africa)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ADD-JNB onboard the 787 Dreamliner. Flight delayed 3 hours due to delayed incoming flight from Toronto - communicated well on the airport screens, and also whilst onboard. Boarding was an utter shambles - passengers queuing for an hour to get a sticker on their boarding pass - and no fast lane evident for C pax. Once onboard, really enjoyed the usual excellent service from the crew who allowed me to sleep for the first few hours and served food on demand - although a comment from the senior stewardess that 'she will not get any rest' was not appreciated - and went against the attitude from all her colleagues who could not have done more to assist. Ethiopian food onboard was lovely - and the Norwegian salmon starter was good too as was white whine and fruit and cheese offerings. Entertainment very poor with poor selection across the board - and a lot of passengers due to the 3 hour delay in Addis, had missed connecting flights with Star Alliance partner (South African Airways) and no-one was there to assist in re-booking on missed flight connections - which led to a near riot at the terminal in Johannesburg once we had collected luggage and cleared immigration.



Ethiopian Airlines Customer review :  30 July 2013 by F Harle (South Africa)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ADD in packed overbooked brand new Dreamliner 787. As a frequent flyer on ET, really pleased to see the impact of brand new planes on the seat comfort, cabin baggage space, lighting control and, finally PVT. Flight left Heathrow on-time and early arrival into Addis. Food options limited to a poor fish dish - and passengers not happy to be woken up at 5 a.m. for a 'continental breakfast' which was one small cold croissant. No white wine served for economy class passengers. Despite finally having PVT in their new planes, it was hugely disappointing to see movie selection being outdated, limited and very poor compared to similar airlines offering this service. Staff couldn't do more for passengers - and dealt with some difficult passengers very well.



Ethiopian Airlines Customer review :  29 July 2013 by A Griggs (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Typically the airline never fails to disappoint. I Flew KUL-BKK. Our flight was rescheduled from a 23.25 flight to 01.25 for no reason whatsoever. We had pre allocated EMEX seats however on boarding our boarding passes flashed as "not correct seats" and once on board we found that we were actually 2 rows behind the exit! As usual the crew insisted on serving a meal at 2am even though everyone just wanted to sleep for the short flight. On arrival we had to wait at immigration for 15 minutes as no arrival cards were provided on board and there were none left at the airport on arrival.



Ethiopian Airlines Customer review :  24 July 2013 by K Leung (Hong Kong)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

It really depends on luck. HKG-BKK-ADD on a dilapidated 767 ET-AME in Y with body repainted in total white without logo and livery. No PTV. Things broken here and there. Delayed for a whole 3 hrs on departure. FA call bell kept beeping continuously so pax got so annoyed and the FA did not know/had no way to stop it and eventually packed some tissue paper with tape over the speaker! FA's did not answer any calls at all! This is definite the worst flight in my life! Subsequent legs ADD-JRO, DAR-ADD, ADD-HKG were on more modernized 767 and 737 planes. ADD-HKG even got PTV - what a surprise! FA's were more friendly and helpful as well.



Ethiopian Airlines Customer review :  18 July 2013 by A Hoffmann (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA via ADD to Kilimanjaro and back from Dar Es Salaam with Ethiopian in business class (unfortunately, fully paid by us, not an upgrade or anything). 3 of 4 legs were flown on Airbus 767-300 of very senior age, correspondingly, they had no or inadequate inflight entertainment systems. Service was okay and reasonably attentive on two legs (ADD-KIL and ADD-FRA). On FRA-ADD it was inattentive and sloppy, we were served our food with plastic cutlery, food was indelible. Worst of all: DAR-ADD, serviced by a Bombardier turboprop instead a small Boeing, flight took nearly 4 hours instead of 2 hrs 40 mins, no inflight entertainment, our allocated seats were occupied until stop- over in Zanzibar, virtually no service (one glass of water, and we are still talking business class), no leg room, nothing. Pillows/blankets: we had the choice to pick up the leftovers from the previous flight from the floor have none at all. Two flight attendants of which one sitting down in an empty seat and sleeping.



Ethiopian Airlines Customer review :  10 July 2013 by C Wajsberg (Israel)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have flown twice the same route within a year. JNB - Addis - Bangkok - Hong Kong and return. Service in Johannesburg very good with very nice shongololo lounge. Flight on a B737 nothing spectacular, service good, departure with a small delay. Addis to BKK and HKG were both disappointing flights. First time I flew this route we boarded an even older B757 which needed a refuelling stop in Djibouti. Second time I flew the same route it was on one of the old B767's. On both these flights business class seats were from the old style seats not even used by European airlines in economy+. Service was done with a smile but food quality and presentation extremely poor. Lounge in Addis very poor and overcrowded, lounge in HKG is a real shame. You pay for what you receive. I do not think I will be flying them any time soon, for the same rate as they charge I can receive much better service with many other airlines.



Ethiopian Airlines Customer review :  4 July 2013 by A Cielek (Germany)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt (FRA) to Zanzibar (ZNZ) with Addis Ababa stopover. Unfortunately I could not board my initial flight as the flight was overbooked and the local airline staff very unqualified. It came as a big surprise to me that the flight was overbooked as we had verified our seating numbers on our tickets just days before the flight. As such I will not travel again with ET as this was a very disappointing experience.



Ethiopian Airlines Customer review :  26 June 2013 by Alain Kupferman (Thailand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have been travelling business class from Bangkok via Addis Ababa to Harare and return. To be honest, this was just at the time when the Dreamliners got grounded, so 3 out of the 4 legs have been flown on antiquated planes. The crew were rather indifferent, drinks were poor on all legs, food was more like economy class, and the seat comfort was not amazing, given the age of the planes. ET did a very bad job with the mileage: I got credited for miles on 3 legs, but not on the Bangkok-Addis one, although all flights had the same booking class. For me, this is the last time I fly with such an airline, with whom I already had one year ago terrible trouble for misdirected luggage.



Ethiopian Airlines Customer review :  26 June 2013 by A Chandy (Kuwait)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

There are two versions of Ethiopian Airlines. Version A is a dilapidated one with frayed edges, and a cabin crew to match. Version B is an ultra modern one, flying Dreamliners. I had the opportunity to try both versions on my recent flight from Kuwait to Johannesburg. The first leg KWI-ADD was Version A and the second leg ADD-JNB was Version B. The two versions compete favourably for the top positions on either end of the spectrum of airlines servicing the African Continent.



Ethiopian Airlines Customer review :  22 June 2013 by Deepak Gupta (India)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

J/Business class (seat 2-L), ET 688, (Addis - New Delhi) on 15th June 2013. The Business class washroom was deprived of basics! Even the liquid soap or soap-bar was missing for the first 5 hours of the 6 hours flight. The Sr. Stewardess of the flight was rude in her behaviour with business class passengers, serving food in a very pointed and rude manner. Having boarded the total of 6 hours flight at 12 midnight in Addis and the flight was scheduled to land in Delhi at 9.10 am, they served breakfast meal in the middle of the night. The special meal request (for AVML) was made at the time of booking the seats, yet the meal served was neither AVML and nor was it sufficient as a "hot meal". The much promised and advertised travelers-kit should have various items in it, these include ear-plus, lip-balm, hair-brush etc. None of these items were available in the kit, nor were they provided when asked for. In nutshell, this was indeed an awful experience which we would hope not to face again.



Ethiopian Airlines Customer review :  17 June 2013 by D Stanley (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-ADD return in economy. Flight was on an ancient 767 both ways. Interior and fittings looked tired and the IFE non existent. Both outbound and return were night flights, which I hate. Outbound was about half an hour early and return would have been the same if we did not fly around London waiting for Heathrow. Despite the age of the aircraft, the seats were among the most comfortable I have sat in for a long time and the leg room was also very good. I really could not ask for any more on a night flight.



Ethiopian Airlines Customer review :  14 June 2013 by N Longfors (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DC to Addis to Lusaka and return flights Lusaka to Addis to DC. Travel to Lusaka was uneventful. On the return trip, the flight from Lusaka was delayed at least 3 times - waited at the gate after going through 2 security checkpoints only to be told to return to the terminal because our flight was delayed again. In total, flight was over 4 hours late. I missed my connecting flight in Addis to DC and then connecting flight in the US. I was 'rebooked' on a different airline only to find that I would have had to leave the connecting city before I actually arrived! I ended up staying in a hotel overnight and making the same flights the following day. My connecting flight in the US unfortunately was also scheduled to leave before I arrived on the international flight. It was very frustrating interacting with the Ethiopian staff/representatives because they did not seem to care nor did they apologize for their mistakes.



Ethiopian Airlines Customer review :  3 June 2013 by E McConnachie (Oman)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MCT-ADD-LBV return in Business. First 3 sectors on 737-700 and last sector on 737-800. Everything ran on time. Connecting in ADD very easy and the lounge initially busy but found a seat and quietened down after 30 mins when the morning rush was over. Lounge almost to myself on return leg. All sectors had really good FA's. Not in your face but always attentive when you wanted them to be. Personally I found the food/drink to be not too bad, I've certainly had much worse. The beer was very nice. The seat, although the older style, was perfectly comfortable for the length of flights. the planes themselves were either brand new or only maybe a couple of years old. The only downside was the very poor IFE. Small main screen with pretty poor movies, but I prepared for that and had plenty movies on my tablet and books on the kindle. All in all, for the price, pretty good and would use them again without hesitation.



Ethiopian Airlines Customer review :  3 June 2013 by Anders Pedersen (Denmark)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DAR-ADD-NBO. Flights briefly on time. First leg was a Boeing 319. Good food. IFE shared mini-TV ceiling monitors, not so interesting. Good care of passengers by FAs. 2 hot food options, both were tasty and exotic. Call bells attended to. Second leg the 4th Dreamliner procured by Ethiopian: advanced aircraft, free wifi and power outlet. Manual controls of window shading strength (like sunglasses) worked perfectly. Seats were surprisingly cramped and narrow, not spacious. Aircraft almost full. Staff did their best to service all passengers. Call-buttons responded to moderately. Food absolutely edible Italian pasta with Ethiopian spiced chicken came out well. Served French land-wines in mini bottles, tolerable though no options beyond white and red. Soft drinks plenty and 2 beers offered (Carlsberg and Heineken). IFE worked, easy to manoeuvre buttons. IFE kept running until aircraft standstill and pax were permitted to use earphones till the end. Personal screens, personal choice of movies etc. Footrests nice. Quiet aircraft: Only wind-noise were heard and easy to talk with other pax. I would give 7 points for 1st trip and 9 points for 2nd, hence the total score become 9.



Ethiopian Airlines Customer review :  30 May 2013 by J Sabo (Slovakia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-ADD-FRA. Great flights, on the way there we flew the 767, which was a bit old but very comfortable and the hostesses were very nice too. Flight back was on the Dreamliner which was wonderful. Unlike what other people say, Bole Airport in Addis is perfectly good, the staff are helpful, plenty of shops, although not as many as in other major EU or US airports.



Ethiopian Airlines Customer review :  27 May 2013 by Timo Kauppi (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA to ADD on 27 April 2013, and back after 3 weeks in Ethiopia, on 18 May 2013. Flight from FRA to ADD was a night flight with B767-300 which was rather old and many things were broken but still nice and comfortable. Service was good as well as the evening meal served to us. Flight was late but only because of heavy traffic at Frankfurt Airport. In the morning before landing at 6.15 we received rather disappointingly only juice and a sort of muesli bar. Not really any in-flight entertainment. You can listen to music, and watch a film from TV screens. Otherwise a good and comfortable flight. On the flight back were waiting to fly with the brand new B787 Dreamliner but to our disappointment it was a old B757-200. Luckily it was only half full and we could take a row of three seats to ourselves! Excellent and friendly service on board! After takeoff we were served a drink and a muffin, and a couple of hours later a lunch. The staff kept serving drinks all through the flight! Nice day flight from Addis Ababa to Frankfurt. Same kind of in-flight entertainment as on the way to Addis Ababa.




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