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Ethiopian Airlines customer travel guide
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	Ethiopian Airlines Customer review :  4 January 2012 by S Greenhalgh    (Zambia)
	Rating : 4/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	We checked in at Heathrow and had no problems, check-in opened more than 3 hours early and the queue was short, given 5 desks were open. We were however asked to sign a declaration that we knew we would be required to pay £10 per Kg above 7Kg of carried on baggage. Having read previous reviews of this 'scam' we were prepared and most things were sent as checked in luggage. On boarding we realised that the 7Kg limit, including duty free, was not a 'scam' but a bare necessity as the plane was so old it did not have the overhead locker space to deal with the modern traveller. There is no onboard entertainment. Transit in Addis was ok, plane arrived on time and the connection was smooth. Overall we left on time and we arrived on time at a reasonable price.

	Ethiopian Airlines Customer review :  30 December 2011 by R McConnochie    (Australia)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	We booked months in advance, but Ethiopian cancelled that flight at the last-minute and charged an exorbitant last-minute fare to change to the next scheduled flight. They showed no interest in retrieving the luggage that they'd jettisoned nor in forwarding it to our hotel once they did arrive. Desk staff were reluctant to seat the two of us together, preferring us to each sit between strangers. Ordered vegetarian meals were not provided. Avoid this outfit if possible. Cabin staff helpful and went out of their way to to provide alternative meals.

	Ethiopian Airlines Customer review :  28 December 2011 by Ron Kuhlmann    (USA)
	Rating : 8/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	The domestic flights departed on schedule despite rather chaotic airports and ATRs were well kept and the crew friendly. ADD- IAD flight in Business also very nice and attendants was thoughtful and efficient. The seat in B777 but has fewer position adjustment than some others and took a bit of fiddling to get right but was comfortable. The food was tasty and served real style. The lounge in ADD is far too small for the evening traffic and by about 21.30 there was standing room only. The fact that we arrived in IAD almost 2 hours late was never mentioned.

	Ethiopian Airlines Customer review :  14 December 2011 by Thaba Tsotsi    (Australia)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	RUH-ADD-RUH and domestic sectors (Gonder, Lalibela). Cabin crew not particularly attentive or helpful. Check-in fast and efficient, both RUH and ADD. Chaotic boarding on ADD-RUH due to two aircraft being laid on for the same flight/dep time. Inflight ok and as expected. Airfare competitive and convenient dep times. Domestic: on time, efficient, clean aircraft, no hassles. Fares/seats available at very short notice.

	Ethiopian Airlines Customer review :  13 December 2011 by D Adugna    (Kenya)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	ADD-IAD-ADD and ADD-NBI. I found it an enjoyable flight full of inflight services. Crews are very co-operative and providing all the necessary support when requested. There was enough information as to the status of the flight once it took off.

	Ethiopian Airlines Customer review :  25 November 2011 by B Ankur    (India)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	An awful experience from New Delhi to Lagos. No proper arrangement for entertainment, seats are small and uncomfortable. Staff did not respond to call buttons. I will not recommend this airline.

	Ethiopian Airlines Customer review :  18 November 2011 by W Oswald    (Ethiopia)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	International flight from Washington DC to Addis Ababa. Food exceeded expectations. Even in Economy class, we were given 2 choices of food. The plane was delivered one month before and was brand new. The entertainment centre in front of you was touch screen and had a wide selection of popular movies, music, and more. A blanket was provided, along with a sleeping mask, amenities and a choice of magazines. Towards the middle of the flight, flight attendants set up stations along the plane with different sodas and other drinks.

Ethiopian Airlines customer review :  18 October 2011 by Chris Stoever   (Germany)

FRA-ADD-ZNZ. The journey started with pure, typical African choas at check-in. Later at the gate I was upgraded into Business Class, but onboard kicked out by cabin crew (according due to mishap by Lufthansa ground crew). Second try in Economy Class. Everyone was given headphones for the IFE, until the crew realized that this aircraft IFE system was broken - they knew before, as the safety demo was done already manually! After dinner-service and duty free, the lights turned off - lights on shortly before for landing. After 7hrs flight, no breakfast at all, just a muffin and a glass of juice served. Best part, the crew come around during breakfast to collect the used headphones (there was no usage!). Transit in ADD a nightmare, always only 1 toilet after security per terminal, not per Gate or Flight etc. Flight to ZNZ better, shorter flight, but much more food - problem, all food from ADD was in very poor condition - like texture, taste, smell. I think Ethiopian Airlines is not ready yet to enter Star Alliance - and a lot of work has to be done!

Ethiopian Airlines customer review :  5 October 2011 by R Bourgault   (Canada)

EBB-ADD-BKK return in Business Class. Check-in at EBB was easy and fast however, as most of the time, the check-in in BKK was horrible. It took me over 1 hr 20 mins to check-in at Cloud Nine Counter as there were many non-Business Class passengers using that counter with too much luggage and many with no confirmation. Restriction on Cabin luggage should be reinforced as many have too many bags, suitcases, etc. Food and service in Business Class is very good but entertainment is poor, old and often non functional. Also, many seats need to be refit and fixed as they do not recline or leg rest broken.

Ethiopian Airlines customer review :  14 September 2011 by Terry Jarvis   (Uganda)

EBB-ADD-EBB. They are punctual with clean aircraft with pleasant staff. Food in Business or Economy is excellent.

Ethiopian Airlines customer review :  12 September 2011 by S Balala   (Kenya)

I would have rated them a good airline apart from the fact they fly international routes with a propeller aircraft dash 8. I flew Addis to Mombassa route on this aircraft for 3 hrs and it was awful, the seats were small, hard and did not recline. I could not describe the relief when we landed, such aircrafts are only for short haul domestic flights not lasting more than 30 minutes, to load international passengers on a 3 hour flight on such an aircraft is to have a total lack of consideration for your passengers.

Ethiopian Airlines customer review :  6 September 2011 by D Starkie   (Bahrain)

BAH-ADD-JNB return in Economy. Bahrain to Addis good flight, on time with good service new 737 (800). Some confusion when changing in Addis with tight schedule. From Addis to JNB old 757 with little room for carry on baggage causing problems for passengers arriving on the plane last. However, good on time flight with decent service. Return leg delayed again due to carry on baggage not fitting onboard. The baggage problem delayed take off causing very tight connection at Addis and no transfer of hold luggage which only arrived 24 hours later at Bahrain. One criticism is that Ethiopian would not deliver the late baggage to me and I had to return to the airport to collect it, causing some inconvenience.

Ethiopian Airlines customer review :  2 September 2011 by Alissa Tesic   (Lebanon)

Addis to Lebanon and the crew were awful. Considering I was flying Business class, there was little to no service and definitely not worth the price paid.

Ethiopian Airlines customer review :  31 August 2011 by S Harshavardan   (India)

Business class from Mumbai to Addis and Addis to Harare, the service is good but nothing special, the hostess are friendly, the check-in counter staff are courteous and food was hot and tasty. Baggage was on time, so no complaints. From Harare to Addis and Addis to Mumbai, the check-in staff were arrogant, the inflight service was bad, the food was not served on time, and was cold. I was served non-veg even though I had specifically requested veg, and not to forget the baggage reached me after 3 days. So the good experience in Business was ruined with that of Economy.

Ethiopian Airlines customer review :  22 August 2011 by G McGillivray   (Australia)

Bangkok-Addis Ababa-Nairobi return. All flights departed on time, minimal in flight entertainment. Staff friendly enough and food was nice. My bags were sent on an earlier flight to Nairobi and did not arrive in Bangkok on the return. The Ethiopian Office in Bangkok kept me informed about my bags and they were delivered to my house 4 hrs after I arrived home in Australia.

Ethiopian Airlines customer review :  22 August 2011 by R Mundra   (India)

Mumbai-Addis Ababa-Accra return. Flight has no personal inflight entertainment, and pretty ordinary food. Flight from Mumbai took off late and so missed connecting flight to Accra but were put up in a hotel. The return trip was awful, flight was again late so missed connecting flight to Mumbai. I was not willing to stay overnight, so took the flight from Addis Ababa to Delhi 3 hrs later. Completed immigration at Delhi, collected luggage and checked in again at the domestic terminal for flight to Mumbai. Lost 10 hrs in this re-routing.

Ethiopian Airlines customer review :  21 August 2011 by Marcus Nyberg   (Sweden)

Stockholm-Addis-Kilimanjaro and Zanzibar-Dar Es Salam-Addis-Stockholm. A rather confusing journey with poorly maintained planes, smelly toilets and disinterested staff. On the positive side, the food was average and the tickets were cheap.

Ethiopian Airlines customer review :  21 August 2011 by David Baldwin   (UAE)

Dubai-Addis Ababa-Johannesburg return. Check-in at Dubai was slow, generous baggage allowance allowed in Economy. The plane Dubai-Addis Ababa had 10 seats across and was cramped. From Addis there was much more leg room and space with good food. From Addis to Dubai it was a new 777 with 9 seats across and in seat screens which were great. All flights were on time.

Ethiopian Airlines customer review :  6 August 2011 by William Wallace   (USA)

Flew LUN to ADD to CAI in Business class. The flight was on-time and was on a new 767. I spoke with the pilots in LUN and they were both American and friendly. The seat in Business was very comfortable and after a good lunch, I took a long nap as we flew to ADD. The Business lounge in ADD was full and lacked anything to drink. I made my connection to CAI which was on a clean 737. I had dinner and we landed on-time. The price for Business was good. I really do not have any complaints and I will fly Ethiopian Airlines again.