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EMIRATES customer review :  11 December 2009 by T Smith   (New Zealand)

DXB-SYD-AKL A380. I was travelling with a 20month old and pregnant. Luckily my mother flew in a few days earlier from AKL to help me home. The cabin was cramped, no way to get a seat with extra room to assist in dealing with a young child and as he was ill the entire flight getting in and out of the seats was very trying. No assistance offered to us. Toilets poorly placed and designed. Food mediocre and most meal services ran out of one choice of the meal early on in service. Only assistance we received was late in the flight, too little too late to make much of a difference but welcome all the same. Will try Singapore next time if I need to go back to DXB.

EMIRATES customer review :  11 December 2009 by A Kumar   (USA)

SFO-DXB-DEL. ICE entertainment system with lots of movies, TV shows and games; Power adaptors and USB ports on seats. Leg space on 777 cabin is too small - had hard time getting comfortable to get any amount of sleep. Meal service on 16 hrs SFO - DXB segment was limited to breakfast, small snack and lunch, recommend carrying your own snack especially if traveling with children. Cabin crew polite, but be ready to demand what you deserve. I was planning to work on my laptop or read a book in flight, but I found it impossible given the cabin setup. In our return journey, we were at DXB airport during 7-9am. During this period, the lack of restrooms at the airport was quite evident with long lines in both men's and women's restrooms. The cabin gets virtually no service apart from meal time, as a result by the end of a 16hrs flight, it looked like a dirty bar that had endured a raucous party overnight with food, cutlery, napkins, wrappers, etc. strewn all over.

EMIRATES customer review :  11 December 2009 by C Jo   (South Korea)

HKG-BKK return, B777-300. Plane excellent condition as usual but crew seemed such in hurry. Luggage claim at BKK there was long queue and waited 15-20minutes.

EMIRATES customer review :  11 December 2009 by E Shilling   (Luxembourg)

LHR-DXB-AKL return Business Class. Food, drinks and service excellent. Seats on A340 from DXB- AKL return not fully flat, and somewhat uncomfortable for the lower back. However, flight on upper deck of A380 from Dubai to LHR fantastic, with fully flat beds and a bar/lounge area at the rear of the plane. The in-seat food service was slow - crew apparently have to queue up in the galley and wait for their assigned passenger's orders. No trolley was used to serve the food. For the price (special offer), I think Emirates Business Class is unbeatable.

EMIRATES customer review :  8 December 2009 by D Cassius   (Netherlands)

Rome-Luanda-Rome in business on A330 (one leg on 777-200). Seats very poor. Have flown EK's A380 and 777-ER on C before and the contrast is gaping. Service very inconsistent. From lamentably poor on FCO-DXB leg (took close to 3 hrs to serve dinner, finally gave up on dessert to catch an hour's sleep before preparation for landing starts), to good on Luanda-DXB leg.

EMIRATES customer review :  8 December 2009 by R Buckland   (Australia)

SYD-AKL return A380. Boarding in Sydney quick and efficient, ICE inflight entertainment system is rather good, seats standard economy. Toilets are extremely poor, only 4 for the economy class and they are very tiny. Service was quite average, asked for water and never received it, some passengers getting preferential treatment, stewardesses well presented but service is lacking. Food was horrible. 30kg baggage is a plus. There is too much hype over EK, their ads and sponsorship of everything from football to cricket and horse racing is doing its work, but in all honesty I'd rather be flying MH.

EMIRATES customer review :  4 December 2009 by Neil Osrin   (Thailand)

LHR-Dubai-BKK in business. Security procedures in Dubai have improved, T3 lounge in Dubai was clean and busy and large. The lounge food is exceptional. A380 seat product is very comfortable. I received a luke warm preflight drink. Crew have to serve meals to each passenger personally on a silver tray and they can't seem to master this. Amazingly, they started to serve lunch at 9am and the menu selection has not been changed for 6 months. I asked if I could eat closer to lunch time and was told they can only keep the food for 1 hr. When my meal order was taken I specifically asked if I should order dessert at that time and was told they would do that later. I was told there were no salad dressings available for the salad despite the menu stating 'with choice of dressings'. I challenged them and my dressing appeared. After my main course, a crew member came and without asking me, whipped away my plates and tableware and the dessert and coffee were not offered. Later, another crew member walked frantically from nose to tail and plonked a small box of chocolates next to each passenger but never offered coffee. Then another crew gave me a hot towel and at that time I asked him if this was my dessert - I had not been offered dessert, cheese or coffee. He tried to blame me for this, and asked me if I was in my seat when they came around - it took over 3 hrs from appetiser to my hot towel dessert. All soft drinks including water were served tepid - asking for ice meant a 10mins wait. Even during the meal service only wines and no soft drinks/water were offered and the small mini-bar next to the seats is not refrigerated.

EMIRATES customer review :  4 December 2009 by Ram Nayar   (USA)

LAX-DXB-BLR on Boeing 777-200LR and A330-200 Economy. The 777-200LR from LAX is almost brand new and a dream to fly. Economy class seats were decent (pitch and width). Only 2 hour wait time in Dubai. The ICE entertainment was the best I have used, providing latest movies, music, news etc. Only downside was touchscreen sensitivity; it simply wasn't very sensitive. Onboard service was ok. Friendly crew but not attentive. Vegetarian meal was atrocious. I asked for Asian vegetarian which I assumed would be Chinese food. Instead they served Indian food and it was horrible. Overall I would recommend flying this particular aircraft on this particular route. If you're a vegetarian, pack your own food or at least bring some candy bars. Dubai to BLR - Old A330 cabin. Very cramped seating. I'm 5"9 and I found it really tight. To the point that when the passenger in front of me lowered his seat, I was literally left staring at my reflection on the PTV screen, my breath fogging up the glass. The passenger in front didn't even lower his seat that much. In addition, the seats are very uncomfortable. If you tilt the seat back, the lower cushion tilts downwards instead of upwards leaving your thighs unsupported. So really you don't want to tilt your seat back or it causes a terrible backache which basically means having to sit upright for 4 hours. Overall I would avoid this leg as much as possible but depending on where you're going, you may not have a choice. Emirates used to be a class standard but not in my case. Judging from the many other negative reviews on this site, I assume my experience is not isolated especially in regards to uncomfortable seats, lack of attention by crew, late departure/arrivals.

EMIRATES customer review :  4 December 2009 by N Gorny   (Germany)

DUS-DXB-JNB . Have flown with Emirates many times both business and eco and was quite happy, but this time was not pleasant. No footrests on any of the 4 legs, which is very uncomfortable and made my knees hurt after 3 or 4 hours. Service friendly but not overly efficient. A terrible nuisance are the constant announcements in at least 3 languages and the completely useless Dubai-adverts. Can't they just let me finish my movie? The online-check-in counter in DUS was overcrowded while the First and business class counter staff had nothing to do and was having a nice little chat. But the very worst was DXB-DUS : the departure was from a Terminal 1 bus gate and plane was parked a 20 minute sightseeing-ride away from the building. The plane was an old rustbucket with worn out seats, no ICE, minimum service and luke-warm food. Must say, Emirates is just another airline and nothing special anymore.

EMIRATES customer review :  4 December 2009 by Martin Waddell   (UK)

GLA-DBX-MLE return. Didn't manage to get extra leg room seats, but although I'm tall, I found that the leg room in the ordinary seats was ok. Cabin crew friendly and efficient. Food was good, with a choice of Asian dishes or western. Inflight entertainment was good - large selection of films, music and other stuff. Quick and efficient transfer of luggage at Dubai on the return, though the flight from MLE had been delayed and there was little more than an hour between the connecting flights.

EMIRATES customer review :  30 November 2009 by M Graham   (UK)

NCL-DXB-BKK return A330-200 and B777-300 in J class. FAs fantastic on all the flights, the seats on the A330 need upgrading as they are poor, and the IFE on the A330 needs to be upgraded. Seats and IFE on B777 are great. The thing that lets Emirates down is the food - breakfast on 3 of the 4 flights I just left and the main meals were not any better. At Dubai the T1 lounge is now the better lounge to use and not the T3 lounge - T1 feels more like a airline lounge and is nearly always empty when I use it.