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Emirates Airline Passenger Reviews and Emirates Customer Trip Reports

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Emirates Customer review :  10 February 2014 by H Huurnink    (New Zealand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Auckland-Melbourne-Dubai-Amsterdam. I wasn't really convinced about the quality of the airline. The good things were the in-flight entertainment and the food. However service was very poor with flight attendants not really knowing what they're doing. Disorganised team of 20-30 year olds. Will definitely choose Singapore Airlines or one of the other Asian carriers again next time!



Emirates Customer review :  10 February 2014 by Chris Palombo    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class BKK to SYD - I felt like I was inconveniencing the flight attendant. The food was very ordinary, but it was the service that was woeful. The flight attendant allocated to our seats was rude whenever we asked for anything. No comfort kit. My tray of food was taken away that quickly and with that little eye contact, that it was not possible to ask for another drink. SYD to BKK was acceptable, but not as good as it was a few years ago.



Emirates Customer review :  10 February 2014 by B Mitchell    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ek419, SYD-DXB, 25/11/13. EK005, DXB-LHR, 29/11/13. Ek026, GLA-DXB, 13/1/14. EK412, DXB-SYD, 14/1/14. Very poor service. Glasgow to Sydney: It was 3 hours before they offered the first drink, I was thirsty so asked for a drink before take off, after that I was still thirsty so I pressed my button for assistance but no one came. It wasn't until after the meals came around, 3 hours into the flight that I got offered a drink. The breakfast options were both egg options so if you don't like egg you are not getting a meal.



Emirates Customer review :  10 February 2014 by Lawrence Corcoran    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Mumbai to JFK via Dubai on February 4th this year in coach/economy. The cabin crew seemed very disinterested. The seat was broken and I had to repair it myself on the Mumbai to Dubai (Flt 509) leg of the journey. The overnight portion of the trip (Dubai to JFK, Flt 203) was very unpleasant principally due to the over abundance of passengers traveling with young children who screamed the entire flight. It was impossible to read or watch a movie. The flight attendants simply didn't want to be bothered.



Emirates Customer review :  10 February 2014 by G McIlvain    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled business class EK 379 from Phuket to Dubai and EK 025 the next day from Dubai to Glasgow on Feb 1. Phuket Airport was very busy and the business class lounge operated by a local company was awful. We were chaperoned from check in desk to this lounge bypassing the long queues which was very helpful. Overnight flight. The flat bed was not very comfortable but I saw on the next flight a mattresses being provided. These were not on offer but may have made a big difference. The limousine service at Dubai and Glasgow were excellent. The flight to Glasgow was also on time and very comfortable. The food was average and poorly presented.



Emirates Customer review :  10 February 2014 by G McIlvain    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Business Class on EK 028 Glasgow to Dubai connecting to EK 378 Dubai to Phuket on Jan 14. Both flights were excellent with on time take off and landing. Limo collection most helpful. Glasgow business class lounge is poor. The food on both sectors was ordinary. The food presentation was pretty poor.



Emirates Customer review :  10 February 2014 by G Standish    (Poland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew WAW-DXB on old A330 aircraft. The business class seat was not fully reclining but was still very comfortable. The inflight entertainment was old and needed updating. Many channels couldn't be accessed and the ones that were had functional text (eg volume, brightness) on the screen which couldn't be removed. The service and food was excellent, though they did forget to serve us our cheese and biscuits. They were very apologetic about that and managed to serve it literally 15 mins before landing.



Emirates Customer review :  7 February 2014 by Andreas Becker    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Routing was FRA-DXB on a B777, new configuration with suites in First class. Plenty of space, excellent food and drinks, 20 year old Bordeaux wine, premium whiskeys. The suite is spacious and you can close the door for privacy. Return flight was business class, also in a B-777, as usual good service and good food. First time in the new lounge at Terminal 3 in Dubai which was also a good experience, not so crowded as in the old Terminal and better atmosphere.



Emirates Customer review :  7 February 2014 by Victor Muthu    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A380 flight from JFK - Dubai - Kuala Lumpur early in December 2013 with my wife and 3-year old son. 1st leg: JFK- Dubai-KL. On the JFK - Dubai route, they flew the A380 which was nearly full. It was an 11 pm flight - the crew only began to start serving food 4-hrs after take-off! My son did not receive his complimentary inflight toy set, they did give the toys out but ran out before reaching us. Always had to do a 'reminder' request for water or drinks! Dubai - KL route: they flew us in a very old A330 - flight was cramped and the seats smelt! The surface of my seat was worn out and torn. The air-conditioning and ventilation wasn't working before the flight and performed poorly in the air. Return leg (KL - Dubai): The A380 plane blacked-out when the plane was boarded and engineers had to come on board to fix the problem. During this time the plane was dark very stuffy, no any offer from the crew to provide drinks. Lots of apologies from the captain though, but the flight was delayed almost an hour.



Emirates Customer review :  7 February 2014 by Larry Taylor    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seattle-Dubai-Sydney. Our flights from Sydney to Dubai to Seattle were mediocre. Customer Service was marginal in terms of FA attentiveness and politeness. Our son had a child's meal ordered and it was delivered 45 minutes before we were served our meal. While the A380 had a dedicated restroom attendant from Sydney to Dubai, that was not the case on the 777-200ER on the Dubai to Seattle route. Two restrooms became inoperative during this flight and the remaining ones were filthy by the time we arrived in Seattle. The ICE entertainment system was the best feature of the flights. Good selection of movies/TV shows and News.



Emirates Customer review :  7 February 2014 by Saimon Lovell    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Emirates used to be good 2 years ago. I flew from JFK to Bangladesh through Milan then Dubai (8 hours flight each way). It was a very uncomfortable 29 hours trip because the service was very poor. Coming back was 39 hours trip. When I pressed the call button staff no one came for the entire 8 hours flight (same for Bangladesh to Dubai). I had to get up and get the water myself after 90 minutes of waiting. I paid over $2.500 USD and it was not worth the money. The seats were so close together that the passenger next to me had to place his leg on my side just to fit into his seat. The only good thing I can say about my trip was that the food and entertainment system was good.



Emirates Customer review :  5 February 2014 by K Baker    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to Dubai-Lahore and Islamabad to Dubai-JFK. A380 to Dubai and 777-300 to Pakistan. All four flights completely filled to capacity. Meals were good, service prompt and courteous. Sitting back in row 83 takes about 20 minutes until exiting the A380 after landing. The highlight is the Emirates ICE on-demand entertainment system. Obtained mileage accrual with partner airline JetBlue.



Emirates Customer review :  5 February 2014 by Dave Houlihan    (UAE)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-BKK - Business. Upgraded with miles,EK are pulling a fast one with Skywards members in that part of the biz class package is chauffeur pick up and drop. You must upgrade at the airport and hope there are seats which will cost you 45,000 miles which is huge amount of miles for a simple seat upgrade. Staff were good to BKK on the A380, food as usual not good, small portions, menu offers soup etc its never given, main course Birani again? Rice as a main in business class? Wines are being cut back. Overall average there and back, entertainment good as ever. Return on 772-300 older model needs an upgrade, its well over 10 years, interiors and seat has seen better days, with padding poor. Staff on this leg insisted that lights stay on full blast until 5 passengers complained that they wished to sleep as a 8 am Departure, Senior refused until 4 hours into the flight.



Emirates Customer review :  5 February 2014 by F Mbogori    (Kenya)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nairobi to Manchester via DXB and back. Having loyally used Emirates for the last couple of years, I am extremely disappointed with EK719, DXB-NRB, flight back home on 3rd Feb. As if the discomfort was not enough, the seat pockets were a shambles, torn and hanging. An attendant loudly said to a passenger in response as to why he doesn't take flight meals, I totally agree with you on this. This while serving the rest of us. Such a pity really.



Emirates Customer review :  5 February 2014 by C Sorensen    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Perth to Dubai and then Dubai to Istanbul and return. Main problem is no water or drinks served until 4 hours into a 10.5 hr flight. Service awful. On board entertainment broken for one entire 10.5 hour leg of flight. Really terrible experience. Food was inedible apart from a salad on one of the legs.



Emirates Customer review :  4 February 2014 by Deb Thomas    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-PER, 23/1/14, QF8424. Plane old and dirty - disorganised boarding, people in my seat refusing to move as they wanted to sit together requiring cabin crew to intervene. In flight entertainment not working. No food or drinks service until nearly 4 hours in to a 10 hour flight. Food served poor quality and cold. When asking for a glass of wine and water cabin crew initially refused saying one drink only (only drinks offered during the 2 meal services). Seat pocket broken. Would not not not recommend unless they upgrade the planes going in to Perth.



Emirates Customer review :  4 February 2014 by J De Fraine    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The first class "service" on this Auckland-Melbourne flight was atrocious and for the money I paid, totally unacceptable. Food service was chaotic - I had to ask for bread, wine, and salad dressing was offered with dessert! The person sitting next to me almost didn't get any dinner at all because nobody took her order. No tea or coffee was offered after dinner and repeated calls to flight attendants were ignored. They didn't seem to know what they were doing and spent most of the flight hanging around in the galley area chatting. The good news? Very comfortable seats and great inflight entertainment but they didn't compensate for some of the worst service (any class, any airline) I have ever experienced. I'm going back to Singapore Airlines.



Emirates Customer review :  3 February 2014 by N Henshall    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore-Melbourne, B777. I've previously said I'd never fly with them again, but this time I had no choice, so I owe them an update. The flight was OK, food wasn't outstanding. Breakfast was awful. I always find Emirates staff and service to be inconsistent across sectors. The ICE entertainment system is very good and there's lots to choose from. The planes are always modern and clean. I prefer Etihad for the food and service and just Emirates for the entertainment.



Emirates Customer review :  3 February 2014 by S Villane    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EK 407, AKL-MEL, First Class, A380-800. First class cabin crew seemed very disorganised, inattentive, uninterested and lacking proper management. Pre-flight drinks (champagne only, no juice, no water) were offered to some pax but not others, snack baskets missing from some suites, several calls to flight attendants ignored, no pre-dinner drinks offered. Menu and wine list given but no dinner order taken until I eventually attracted someone's attention and by then it was almost too late. No duty free order taken, complicated seat adjustment/entertainment controls not explained despite requests, customs forms handed out only after final descent. In order to get anyone's attention (call button was repeatedly ignored) I went back to the galley to find the flight attendants sitting around giggling and gossiping. Very sloppy and unprofessional and not what I pay a First Class fare for.



 


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