EMIRATES   Passenger Reviews and Customer Trip Reports

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EMIRATES review :  22 July 2009 by Michael Pohl   (Singapore)

Singapore Changi Airport, check-in at Emirates Economy Class counter. Checking in for flight Singapore - Dubai - Riyadh, the counter staff at Changi were busy chatting with each other, not once bothering to look up, or to say “Good evening” or anything else pertaining to the usual check-in procedure. My questions about the seating, load factor etc went unanswered. She was unable to find my multiple entry visa for Saudi Arabia. Nor did she bother to explain to me my boarding passes for Dubai and onwards to Riyadh. To add insult to injury, she slammed the passport plus my boarding passed onto the counter in front of me and continued chatting in Chinese with her colleagues. In 30 years of very frequent business and personal air travel I have never (and I am very careful here not to exaggerate) ever come across such blatant rudeness. Regarding inflight service, the only cabin crew members who acted professionally were Australians/Europeans. Asian and Middle Eastern cabin crew members couldn't care less - some of them never once looked at the passengers, dishing out food and drinks with such coldness and carelessness as if passengers happened to be a necessary evil. Emirates may have collected credits in its earlier years but that has long gone. It is substandard careless rude service at every level. Some of the cabin crew shouldn't even be in this job.

EMIRATES review :  22 July 2009 by Faisal Mirza   (USA)

Emirates used to be outstanding. Their service, quality and food have deteriorated enough that I will try a different airline next time, having flown them for the last 10 years. The new seats on the B777 long range are terrible. Don't know about the Airbus 380. They have also reduced the number of attendants that limits their availability and responsiveness. Also, they are very inflexible with flight coupons that you may acquire. They have limited availability for flights through partners and after one year of trying to book a flight to use the coupon, I still haven't been able to - they are giving me limited choices or else my coupon will expire. Emirates is now more expensive than Cathay Pacific and even Singapore if you book ahead, both offering greater flexibility in travel plans and service.

EMIRATES review :  22 July 2009 by G Kendal   (UK)

MAN-DXB-SYD, BNE-DXB-MAN. A380 Dubai to Sydney was excellent, with staff very attentive. Seating configuration somewhat eccentric, care needs to be taken when choosing seat if 2 people are travelling together, but journey was very comfortable. Lounge at Brisbane airport was the best lounge of our trip by far.

EMIRATES review :  20 July 2009 by H Patel   (USA)

Dubai to San Francisco . -Two weeks before my flight, I had confirmed and reserved a 2 aisle seat. One night before the departure I reconfirmed the seat. On the day of the flight the check-in staff told me that they had given the seat to someone else and yet I was 2 hours before the departure. I talked to the assistant manager at the check-in and he rudely told me that I need not to fly as they had other passengers on a waiting list. The new seat I was assigned was a center seat. I had to squeeze myself between two large adults, the stewardess saw we were not comfortable as I could not even eat my food. She offered me to sit on a crew jump seat as the aircraft was full. I stood in the rear galley for most of the flight time - a 16.5 hours non-stop flight. I wrote a letter to Emirates office and their reply says that seat reservation is not the airlines policy, they can reassign seats.

EMIRATES review :  20 July 2009 by N Sutherland   (UK)

LGW-DXB-MNL-DXB-LGW. On time on all legs. EK pricing is competitive and they're filling the aircraft on these routes so things are cramped in the Y Cabin. Food is average but adequate, as is cabin service. IFE above average but doesn't get upgraded frequently enough. Good baggage allowance and boarding convenience for Silver and Gold Members. There's still some very lengthy bussing going on from very remote stands (15 minutes) to the terminal. Overall a good, reliable package to an acceptable standard and at a very good price.

EMIRATES review :  19 July 2009 by Greg White   (South Africa)

JNB-DXB-JNB, Business Class. True to form, ground services at JNB were dreadful. F & J class pax were called from the lounge early to join the chaos at the boarding gate. Boarding began before any announcement, and premium pax were left to join the LONG queues. After querying this with an EK staff member, F & J class pax were hustled to a new line. EK still "chases" J class passengers to join the crush at the economy boarding door at the aircraft. On finally arriving at my seat in the front cabin, all the overhead bins in the front cabin starboard side were taken - with catering equipment and crew bags (yes, crew bags)! No space for the passengers. A cabin attendant from first class came to take all the few magazines in the magazine rack, leaving a couple of dog eared magazines unceremoniously flopping over the rack. There were no headsets in the seat pockets of my seat, and that of the passenger next to me. When other passengers started arriving, they were left scurrying around to find some space for their cabin baggage! The senior FA promised to "file a report". Flight was seemingly undercatered, even though not full in J class. The person next to me had to make do with his 3rd choice, which he returned uneaten. The aircraft itself was not the aircraft that was meant to be on the route, and had the first generation reclining seats, which must be the most uncomfortable business class seats in the air. Truly a horrible experience - and the only reason I opted to travel EK in business class was because of the unbeatable fares they are offering.

EMIRATES review :  19 July 2009 by A Al-Thani   (Qatar)

DOH to DXB on a 777, and after a 5 day stop over an A380 to YYZ in business class. A380 was fantastic, ICE entertainment the best I have had, food was good, the seat super. The drawback is the flight attendants never answered the call bell.

EMIRATES review :  13 July 2009 by Hugh Tulett   (UK)

DBX-LHR. The A380 having gone tech, we were told another plane would be made avialable, which it was after about five hours, no information from the staff in the Business class lounge at all.

EMIRATES review :  13 July 2009 by Jan Sander   (Germany)

DXB-SYD-AKL return. All flights on A380 a wonderful experience. Business Class I got a window seat with lot of privacy and storage room. For sleeping the seat turned flat. The food was okay but service was slow. No problems with drinks, it was no problem to go to the bar during the whole flight. Entertainment (ICE) was fantastic.

EMIRATES review :  13 July 2009 by Nicholas Vaemafa   (UAE)

SYD-DXB on A380, comfortable & spacious. Legroom sufficient even with the seats reclined. Service was average. Economy is divided into 4 zones occupying all of the lower deck - if your unlucky to sit in zone F, last cabin, you'll be waiting forever for your meal. If in zone C first cabin. Be sure to have the tray sitting in front of your for an hour max. Service commenced from the fist row of Economy only this making service quite long also given only 2 small galleys for 400 passengers took 3 hours for first service even given tea/coffee rounds were not done. Distributing row by row. Food was average, standards dropping my opinion. Cabin crew were excellent, attentive to passenger requests. Lavatories were kept clean. Will fly the 380 again for its comfort, but prefer the A340-500. Never have I seen Emirates service in shambles like I did on the A380.

EMIRATES review :  8 July 2009 by Isabella Jacobs   (Belgium)

I flew end March 2009 to Dubai from Paris. Really, I do not understand all that fuss about this company. The crew was rude with the passengers, the food was poor. Lots of very young stewardesses with no experience whatsoever. However, the entertainment was great. Sorry to say this but as the price of the ticket was about 20% higher than other companies, this is my first and last experience with Emirates.

EMIRATES review :  8 July 2009 by K Myers   (Australia)

MAN-DXB, then DXB-SYD on a much better A380. I had what could be described as a most uncomfortable flight squeezed at the back of the plane jammed up against the window in seat 45k, next to a friendly but very large elderly gentleman, who managed to jab me in the ribs when he used the shared armrest I can only surmise that Emirates must have put a few extra rows into Y Class on the Boeing 777 this making the comfort level diminish to that of a charter airline. To further add to the discomfort Emirates has had all the footrests removed so I suffered pain in my knees for the last 7 hours. Service by the cabin crew was pitifully slow to start and I had the call button pressed for a drink 40 minutes into the flight and was ignored for 30 further minutes by both of the cabin crew, who walked passed my call light with fixed insincere smiles, until I got up and reminded them of their companies sales pitch where they constantly triumph their superior service!! This resulted in 2 beers for me and none for anyone else without the gumption to ask for refreshments - they waited at least another 60 minutes till dinner was slowly delivered, and refreshments served later.

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