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Emirates Airline Passenger Reviews and Emirates Customer Trip Reports

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Emirates Customer review :  28 February 2014 by Michel Perrin    (Brazil)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIS-DXB-KIX. Business Class. Two different experiences: LIS-DXB: Lisbon check-in was terrible. They even charged 6 kg (over 40, ridiculous) extra weight (at Euros48 per kg). Had to queue 50 min to pay them, at a special counter with unprepared and unpleasant staff. Probably a gift for my 1st trip on EK. Boarding: total mess for all classes. No smile. Food, wine and staff on board extremely pleasant. Brand new B777-300ER. Nice, clean. DXB-KIX, the opposite: fast boarding, uneatable food, very regular wines, and no smile from staff, except 1. Planes late on departure and arrival in both cases. no free Wi-fi in DXB. ICE great anyway. Flat bed is Ok.



Emirates Customer review :  28 February 2014 by Hudson Geoff    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Emirates A380 Sydney to Auckland economy, returning business using points. Excellent service, although the economy breakfast left a little to be desired. Great IFE using Emirate's ICE system. All in all, a pleasant experience.



Emirates Customer review :  28 February 2014 by A Fahey    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney - Christchurch - Sydney. The flight over was acceptable with service pretty poor, only one choice left out of two for the meal, only one side of the sound in my headphones for IFE worked. Seats were cramped and uncomfortable. Flight back was poor. Flight was an hour late departing although they made up a lot of that time. Staff are quite rude, tending to order you around and not showing much interest in customer comfort. My seat had a great big lump in the back like a spring had come loose or something. It was very uncomfortable. I told the FA who wasn't very interested but said she'd see if anything else was available after we took off. I told her I'd like to sit with my wife and she said 'its only a couple of hours so put up with it. It was so uncomfortable I'm not sure what I would have done if it had been a longer haul. food was OK, had a choice this time, IFE OK.



Emirates Customer review :  27 February 2014 by L Cocker    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy, B777-300ER from Manchester to Perth via Dubai. What a pleasant surprise when boarding at Manchester. The seat pitch was far more than I expected, I am 5'8" and there was more than enough room to stretch out. Yes the seats are narrow but I personally didn't find that to be a problem. The entertainment was ICE and not wide screen which was a disappointment as there wasn't as much on offer to watch as advertised. The food was great and the crew very attentive. Upon boarding at Dubai, the IFE this time was ice wide screen and what a difference - absolutely superb. There was so much to choose from! Again the seating was great and the service first class. Return leg was the same routing. Only 84 passengers from Perth to Dubai so we were All able to stretch out and have a row each to ourselves. Older entertainment system again though. Return to Manchester was packed. Even more updated entertainment which huge screens, hand held touchscreen device and a brilliant selection. Tip - if you're travelling economy on this type of aircraft, try and get in the first section of economy as there's less people, the no one walks past and no queue for the toilet. Avoid row 21 though as that is the last row of that cabin section and you do get people waiting for the toilet there. We had row 18 and 19ABC and they were great seats. I will definitely fly Emirates again. 



Emirates Customer review :  27 February 2014 by Lowie Starr    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EK 215 and EK 823. LAX-DXB and DXB-DMM. Pleasantly surprised, was dreading this flight back because of the bad experience I had during the inbound flight. It wasn't a full flight and I had all 3 seats to myself so could lie down, made the 16hours leg comfortable. Plenty of drink runs and the food was very good, albeit a small quantity but it was spaced well so I wasn't hungry throughout. Attendants were attentive but some seemed disinterested and cabin service can get disorganized at times. ICE was great but did not use much and noticed its the same contents as before. Seemed like catering out of DXB was of poorer quality, hence the return from LAX is better. Transit at DXB was good, arrived in the evening so not a lot of people. DXB-DMM was a hit and miss, food was very good or a 1 hour flight but cabin crew was very disorganized and always on a rush. Landing smooth and communication from the cockpits was ok. All in all was a much better flight than the previous one I had.    



Emirates Customer review :  27 February 2014 by Emmanuel Guitard    (France)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EK842, DOH-DXB + EK075 DXB-CDG - Very disappointing flights experience with Emirates. Lounge in DOH + Boarding error in DXB + Seat broken on A380 + On board service, I could not escape the unpleasant experiences. Even the cabin crew, usually smiling, were unpleasant on both sectors and on DXB-CDG, made mistakes in bar service. My seat was broken on A380 DXB-CDG sector and didn't work at all on a fully booked flight… It's not the 1st time this year.    



Emirates Customer review :  26 February 2014 by C Pyne    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EK 313 and EK 312 - 17th Feb and 22nd Feb 2014. I've done 2 flights in the last week with Emirates 1 in Business and 1 in Economy and I have to say it's been very hit and miss with the service and food served. The Economy flight DXB to Tokyo and the return was in Business. Funny thing was the Economy journey was better, reasonable food and service. The seats were good for Economy class, decent pitch and leg room etc. The service in Business seemed very disorganized and slow and the food was very average. The seats I found very narrow and carried the vibrations of people walking past and the person next to me moving around. We were delayed nearly 5 hours on-route because of fog in Dubai which is not the airlines fault of course but a lack of communicating left everyone wondering what was going on. I was very surprised overall by the quality of the business experience. I'll be sticking with Qantas!    



Emirates Customer review :  25 February 2014 by Michael Collins    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew EK414, etd Dubai 0150 in January 2014. This is a direct flight Dubai to Sydney on the A380. The business seats on the Emirates A380 appear roomy, until you actually sit in one, when you realize that the arrangement of everything around you actually quite crowds you. The extension of the food and beverage tray leaves very little room to move. The bed is actually a flat bed, but the shoulder room is too squashed even for the average sized person that I am. This made it difficult to get any reasonable sleep. The hostess insisted on keeping the shutters down, for the full 14 hours of the flight, as we travelled from night to day and then into the night. I think that this contributed to our very first experience of jet lag, and we have done quite a bit of travelling. The business class bar is wasted space.



Emirates Customer review :  25 February 2014 by Michael Collins    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew on EK419, etd Sydney 1845 last September. The first leg on this B777 took us to Bangkok, the second leg was to Dubai. Out of Sydney we tried to get some sleep, and the hostess provided us with a thin mattress each for the flat but reclining bed. This initially seemed comfortable, but we both awoke to find that we had slipped down the bed towards the footrest. On the second leg, we dispensed with the mattress and we both had some good sleep. The reclining bed proved to be surprisingly comfortable and there is plenty of shoulder room to turn over in.



Emirates Customer review :  21 February 2014 by D Hart    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As we checked in at London Gatwick for Emirates flight EK0016, we were told the flight was delayed 1 hour, advised that there were around '30 of us' so there would probably be ground staff waiting for us to escort us to the connecting gate. We asked whilst in the air if we would make the connecting flight and were told we would arrive at 1am and therefore would have plenty of time to make our way to the connecting gate. Arrived at the airport, disembarked and were met by ground staff at 1.40am who advised us the connecting flight had already left. We were sat in the connecting flight area while our baggage claim tickets were taken from us, advised that they needed to rebook our flights. When we were given meal vouchers, at 2.20am I asked how long we would be waiting for, they couldn't give a time. Told we would be on the 9.55am Qantas flight to Sydney QF002. Given a hotel voucher and advised we needed to be back 2 hours before the flight to check-in. 5 hours at the hotel did not seem worth the hassle and we asked if we could instead use the Emirates lounge, told no to this request. We finally got to the hotel at 4.30am. When we finally arrived back at Dubai airport to check in to our rebooked flight, we were told that as it was an almost full flight, there were no seats next to each other left and that we would be sitting in separate aisles and middle seats. We did not pay extra money to be on a flight that arrived at a convenient time in Sydney, only to have this ordeal happen to us, and to be put on a full flight where we could not even sit next to the person we booked our flight with. Our dietary requirements were not carried over to the next flight, we were not given an apology for this or an alternative solution. other airline would have provided.



Emirates Customer review :  20 February 2014 by Mikael Nielsen    (Denmark)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outbound, EK0062 from HAM-DXB (Aug 2nd 2013) and EK0372 from DXB-BKK (Aug 3rd 2013). Inbound, EK0373 from BKK-DXB (Jan 23rd 2014) and EK0061 from DXB-HAM (Jan 24th 2014). Entertainment system is above everything else I have tried. The food and drink options are the best I have tried in Economy. They offered juice and water multiple times after food was served and if you turned on your lights the staff came right away. On my way home, I had a few hours to spend in Dubai and one of the attendant took a lot of time to tell me about Dubai - what to see, transportation, how much money to exchange etc. Overall I more felt I was flying business than Economy.



Emirates Customer review :  20 February 2014 by Wright Phillip    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew MAN-DXB-KUL and return, flew on the new A380 the first leg and was very impressed with the seating meal and drink service plane only 1/2 full. Staff very friendly and efficient. The second leg was on the 777 to Melbourne Via KL. What a horrible journey, seating was very tight and plane was full to capacity. Service onboard was not good at all, food was bad and the drinks service only came once. Staff seemed to be more intent on chatting in the galley than actually serving the passengers. The return was no better from DXB to MAN but plane was not even half full so this made it a bit more bearable. Why does Emirates insist on over crowding the 777. Will only fly Emirates if the journey is on the A380.



Emirates Customer review :  20 February 2014 by D Lee    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy on EK405 (codeshare Qantas as QF8405) from Melbourne to Singapore on 19 Feb 2014. Emirates sent a B777-300 that was an older version without ICE digital, but IMHO it is still much better than those found on Qantas A330-300s. The flight was operating below capacity, hence most passengers had an entire row to themselves. Service staff ok, dinner decent and entertainment options were very good. All in all a generally good flight to Singapore - nothing special, but definitely not horrible. Worth flying again for the price paid.



Emirates Customer review :  19 February 2014 by Tejatanalert Sukasem    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight EK 384 from Bangkok to Hong Kong on Feb 13th 2014. The flight was delayed for almost an hour. However, they did arrive in Hong Kong 20 minutes late. The food and beverage was great and plentiful. The IFE good and the seat was comfortable for a short flight.



Emirates Customer review :  19 February 2014 by Tejatanalert Sukasem    (Thailand)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight EK 385 from Hong Kong to Bangkok on Feb 15th 2014. The flight left and arrived on time. The food and beverage was OK except coffee and tea was not served due to time constraints. IFE and seat was good.



Emirates Customer review :  18 February 2014 by A Rigters    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHX to CMB and back. The first flight to CMB was awful, we had to wait 2 hours more then expected, I had a baby and my son with me and they did not offer my children any meals or food for the whole flight. My son was upset because he did not receive the small backpack with colouring pencils and a colouring book (which you normally get for kids). The return flight however was pleasant, we did get food this time and the crew was friendly! We paid enough money for the ticket, so I hope next time will be a lot better on both flights.



Emirates Customer review :  17 February 2014 by P Bernard    (Japan)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Manchester to Tokyo Haneda with transit in Dubai. Both planes 777. Was very happy to be upgraded from business to first between MAN and DXB. The free car service to/from airport was excellent. EK's lounge at MAN is world class - a full, free buffet restaurant and excellent showers with full hotel style towel pack on request. The business lounge at DXB also very good: full, free buffet restaurant service. Quite full, but so many seats that there was no problem in finding somewhere comfortable to sit. MAN-DXB: service in almost empty first cabin was exceptional, with stunning food and extremely comfortable private seat. DXB-HND: business seats a tad narrow, but long, offering a fair degree of privacy and slept well with the additional mattress provided. Food and service both extremely good. Plane was a little old and sad, and would have benefited from small repairs and adjustments to fittings, but everything worked and was very clean. I fly EK reasonably often, but can always find new content on the excellent ICE AV system. The Emirates' Saver Business ticket represented extremely good value even without the upgrade to first, several hundred pounds cheaper than European carriers with the plus of free car service included.



Emirates Customer review :  13 February 2014 by S Estes    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BKK-SYD on Feb 7th. Business class lounge closed for refurbishment. Very shocked at the low standard of the substitute Qantas lounge - extremely average. Cheap wine and almost no food. Business class cabin was full. Dinner service on overnight flight was average. No amenities kit on 9+ hour overnight flight. Surprisingly second rate IFE - no comparison with premium routes. Breakfast was continental - it consisted of fruit, dry croissant and coffee. Overall, this was an extremely average experience. The seats are fine so great for sleeping, but the service and product beyond that are non-existent.



Emirates Customer review :  12 February 2014 by Starr Lowie    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DMM-DXB and DXB-LAX. DMM-LAX: flight attendants look as if they don't want to be there, delayed flight due to late turn around of the plane. A general sense of being disorganized. Good: ICE system and fruit meal for an hour flight. DXB airport is too crowded, just too many people. DXB-LAX: full flight, with very little service throughout. Only one drinks service, call light largely ignored. Food was poor and service was an eternity, only one full meal. Snacks were not served. Seats are uncomfortable. Good: few FAs were attentive, toilets were clean and ICE system was good. Overall: not a good flight. I'm not looking forward to my return flight.



Emirates Customer review :  12 February 2014 by David Bryant    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew a 777, Adelaide-Dubai-Istanbul - Reasonable service, but very slow. The A380 return flight, Amsterdam-Dubai - service was shocking. We had finished our entrée and were still waiting for a glass of wine! We had finished our main course, and were still waiting for a glass of wine. I will never fly Emirates again. We went Emirates because they fly direct from Adelaide, and they were a ONE WORLD affiliate, but next time we go overseas (Europe in June 2015), we will go to Sydney or Melbourne and fly Qantas!




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