Emirates Airline Passenger Reviews and Emirates Customer Trip Reports

KUL-DXB-LHR-DXB-KUL. Seats on the 777 are okay, can't complain. Cabin crew very disappointing, they are not service oriented and not very hospitable. Asked for instant noodles twice and it didn't arrive, took them half an hour to bring me a new pair of headphones. Food was terrible. Cabin crew from Dubai to KUL were probably the best overall. A380 is excellent, Spacious, new and entertainment is extensive. Overall if not for the A380, won't fly Emirates again unless its the cheapest option.

LGW-DXB-BKK round trip. Upgraded to Business on the DXB-BKK leg but the seat adjustment motors were not functioning correctly, despite several attempts to fix by the cabin crew and I've have probably been no less comfortable in Economy. Other than that check-in was OK at both airports, but late arrival of the aircraft in BKK made the BKK-DXB leg nearly 2 hours late and a 3 hour connection in DXB turned into a scramble made worse by bussing the passengers from and to both flights. Economy service was poor on all flights, nearly two hours into the flight before drinks were served. Food was OK, seating is cramped and non too comfortable and the famous ICE is only good if you are not experiencing it every month. Overall Emirates Economy Service on 777's has slipped over the past 5 years. The overcrowding and bussing on many flights through DXB results in a poor passenger experience.

LHR-DXB-AKL-DXB-NCL. First 3 legs on very comfortable A380. Good meals and entertainment. Cabin crew generally very good. B777 from DXB to NCL only half full so plenty of space. Would certainly fly again.

HKG-BKK on the A380. The lounge in HK is excellent and the service very attentive. Once onboard, I found the cabin to be a bit plastic looking with fake wood surfaces - not very elegant. The seat compartments are well designed and appointed and the space is good. The meal service was a bit slow and the drinks were served as they made rounds. No trolleys were used for either food or drink. The meal was tasty but not as elegantly served as on other carriers. IFE was good. In general, I am glad I tried EK and did not find anything really wrong - just not as classy as on some other Asian carriers.

Flight from JFK to Dubai on A340. Great legroom and very clean aircraft. Given 3 meals with many choices. As for entertainment - on a 12 hour flight it kept you busy at all times. Crews professional and would definitely recommend.

ZRH-MRU, 22/11. The usual uncomfortable seat on the Emirates 777 from ZRH, one of only two airlines to use the 3x4x3 configuration on a 777. ICE is very good on this leg but the 777 used from DXB to MRU is with the old seating and old ICE entertainment system. Emirates seem to have become a very ordinary airline. I wouldn't fly with them normally but had no choice this time.

Been flying quite a few years now and notice a significant drop in the cabin crew attitude, except if you are business or first of course! Some were rude, don't like anyone walking about or standing around chatting, leave trays after food for an unacceptable long time. However, the aircraft's are new, the A380 stunning but there is a world of difference between 777 and A380. The 777 is noisy cramped and uncomfortable, the A380 is so quiet, especially forward of the engines. I will stick with them.

Started in Munich MUC via DXB to Mauritius MRU 25-10-12 with poor service and unmotivated service staff. Parking position of the plane on the airport grounds in Dubai in the middle of nowhere. Long transfer with busses. For re-boarding in ugly-old Terminal B38 again transfer with busses for at least 15 minutes. Landing in MRU again no terminal parking position - transfer with only two busses! Flight back from MRU to DXB with friendly staff. No problems, parking position at the terminal. Last flight DXB - MUC extremly disappointing! Unfriendly staff, not working entertainment system, no choice of meals after row 35 (only fish was left), chaotic seating (passenger changed a lot). After landing slowest baggage procedure. Had to wait 30min for staff because the only one woman had to care unaccompanied children.

Very uncomfortable flight, from Hong Kong to Dubai, and Dubai to Durban. Air hostesses on all legs were unhelpful, except for the odd one or two. Cramped seating, bad food, not the greatest experience.

I flew from Jakarta to Dubai and then Dubai to Istanbul and back again to the Emirates. Flight attendants are helpful and attentive. Other than that the food was tasty.

Return trip departing Birmingham - Dubai - Bangkok - Sydney. Outward fight excellent on Boeing aircraft's, only problem was at Bangkok - airport transfer quite confusing and not much direction for business class passengers. Both Boeing aircraft very good but coming back after all the hype I was disappointed with the A380, quite an awkward seat to be comfortable in and simply not the room you would expect. Overall disappointing on A380 leg of the journey, when you pay for this class you expect more.

Dubai to Sydney - Airbus A380, Economy Class. Spacious and comfortable seating. Despite being in economy class, the seats were very wide and spacious.

We have flown to India with Emirates twice this year. Both times they got us there and back and on time which, in itself, earns my recommendation. In-seat service and meals are fine: its a minor thing but I do appreciate metal cutlery. Boeing 777-300s are very comfortable, have an excellent ICE system, but are noisy, even near the front of economy class. Near the back its quite unpleasant. Airbus A330 on the Indian leg, although older, seems significantly smoother and quieter. But their interior badly needs refurbishing. On our last flight out of Trivandrum the IFE wasn't working at all, and my seat would not stay in an upright position (a potential safety issue which we pointed out to the crew). I would have been quite happy to report this quietly to Emirates, but their web site does not easily invite passenger feedback. This, in itself, makes me wonder about their commitment to quality improvement?

Manchester-Dubai-Sydney and return Melbourne-Dubai-Manchester. ICE very good, service by cabin crew good too. Asked for Low Sodium Meals and was served promptly on every part of the flight. Quality of food was rather mixed though. On most of the flights, seating rather cramped as person in front reclined seat for most of journey. Final leg - Dubai to Manchester was on and A380 - very smooth flight. On the whole, was satisfied with flights and service.

GLA-DXB-SYD-AKL return, 16 October/11 November. Having used EK a number of times, have come to the view that if and when they try, they make a very good job of things. I was on the flight last week which had to turn back with significant engine failure, and once we were back on the ground at SYD the Australian staff could not have worked harder to get us on our way. This included arranging accommodation for those who needed it, rebooking onto the next available service, and even making sure passengers were fed and watered. The disruption was handled as well as it could have been, including a follow up email from their customer service staff. Otherwise: economy class in the B777 is fine, but only if the seat next to you is empty, A340s need their IFE replaced if they are to stay in service, as it is now obsolete, A380s are superb, and any airline which lets me avoid LHR for flying through Asia will keep my business.

KUL-RUH (via DXB) return. Experienced inconsistencies in the level of service, quality of food and the state of the aircraft. The crew on the DXB-RUH leg were more service oriented, smiled and friendly and served a full meal on a flight time of less than 2 hours. Crew of the KUL-DXB leg were more interested in talking amongst themselves. After the meal service, they basically disappeared throughout the flight. Travelled on the A380 and 777 and noted that their 777 has quite a lot of wear and tear despite being relative new. Food coming out of RUH was excellent but coming out of DXB was inedible.

Multiple legs on EK on J class. MEL-KUL-DXB-DEL-DXB-DOH-DXB-MEL. Check in at all airports were good. Airport lounges excellent except in Dubai. Dubai lounge too crowded, Rude Staff. Dread transiting through Dubai Airport during the early morning rush. Boarding process good. Priority Boarding available. Had a surprise upgrade to F class on DXB-DEL leg. The biggest complaint I have about EK is their cabin crew. Whilst EK boasts about a multi lingual and multi cultural crew, I think this works for EK disadvantage at times. The service depends on the crew attitude. Some are friendly and professional whilst the others are bordering being rude and indifferent. I was served fish, insisting it was chicken. Which of course I returned. Beverage selection is excellent as always. Food quality has dropped a lot, even in F class. IFE extensive and has a good selection of AVOD entertainment. Punctual Departures and Arrivals of all Flights. Being a Gold Member will still continue to use EK primarily because of the excellent Skywards FF program. However, I must state standards are slipping.

Brisbane to Hamburg via Dubai. After previous bad experiences I had sworn never to use Emirates again, but due to the good price and connection combination I had changed my mind. Their ICE entertainment system is really very good - no complaint there. Sadly, this cannot compensate for the very bad service. Cabin staff seem to try hard, at least some of them, but they seem poorly trained, hardly knowing what they are doing or supposed to do. I do not like to sit through half the night in front of my finished food tray. Why does it have to take 2 hours to collect them, when all you want is sleep. Why are drinks served so long after the meal? I will not mention the tiny seats with no space, no room to eat or move, as this is common with most other airlines. I will avoid them in the future.

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