Emirates Airline Passenger Reviews and Emirates Customer Trip Reports   Emirates an official 4-Star Airline   Add your Emirates Review   Emirates detailed 4-Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

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EMIRATES customer review :  7 January 2010 by A Leung   (UK)

My main gripe was the poor service on the flight and the lack of awareness of the flight attendants on potential safety issues. The usual checks on the seats and passengers were not made. Some guy on my row was chatting loudly and animatedly on his mobile phone during taxi before takeoff and none of the flight attendants noticed and a few had walked past right past him. And seconds before takeoff the guy was just about to make another call on his phone and I had to tell him myself to switch the phone off. Food has noticeably deteriorated and what really annoys me every time about Emirates is that after serving food they leave the trays on the seats for almost an hour before collecting and when they have been collected, everyone rushes to the toilet at the same time. Definitely not comparable to the top airlines, I don't know why they keep advertising themselves as a 'luxury' airline.

EMIRATES customer review :  6 January 2010 by Paul Hillsmith   (Pakistan)

DXB-LHR-DXB A380. My 5th flight this year, noticeable drop in service and offer. Breakfast only served on flight to London arriving 12pm (after a midnite start), many customer complaints, especially those connecting from OZ. Meal service all over the place, and unlike Qatar, you have to fit in with their schedule, and it takes over 3 hours to deliver. On the return flight, all I wanted was a cheese plate and a glass of port; cheese warm, bread cold and had to collect the port myself. Insufficient staff in business for the 76 passengers, the poor guy who was supposed to be serving at the bar was helping in the cabin (benefit here was we could help ourselves to the champagne). No amenity kit (another cost-cutting exercise evidently from feedback from passengers - really?). Price was 72% more than Qatar, although the Airbus is a fantastic plane, smooth, quiet with brilliant seating. Staff tried hard to please, but they are really up against it with the cost-cutting.

EMIRATES customer review :  6 January 2010 by T Cho   (Korea)

A380 from ICN to DXB impressive and business class was well laid out. Only issue I have is that the entrance to each seat is quite narrow. The bar area, seats, ICE, and hardware was impeccable - problem I had was with the software. The crew were extremely loud for a midnight flight when most passengers were trying to rest. The multi ethnic crew is refreshing, but on our flight, we saw the negative aspects of this approach. One Asian and Western female crew members became engaged in a very heated argument probably 3 rows behind my seat. It was annoying to have to listen to them air out their problems and issues, and I must thank the noise cancelling headphones and selections on ICE for blurring all their negativity. Emirates has invested a great deal in the "hardware" aspect of their airline, ranging from the planes to terminal 3 in Dubai, but one thing $$$ cannot buy is software. Their crew needs more training and compared to either CX or SQ, is very immature and amateurish.

EMIRATES customer review :  3 January 2010 by Lynda Gair   (Spain)

Do not understand why passengers are told they can check in on line 24 hours before and choose seats you get to the airport and are told that you have been moved. Drinks come after meal is nearly over. And on return flight from New Zealand told no meat choice available so we ended up with lukewarm omelette. Emirates service has gone down hill since our last journey. Will not use again will go with Singapore Airlines instead.

EMIRATES customer review :  2 January 2010 by Mark Cowell   (UK)

LHR-DXB-CPT. Chauffeur pick up, swift check in and access to the EK lounge, which facilitated direct boarding to the aircraft - new B777 with the latest Business Class offering. Seats comfortable, courteous and efficient crew. IFE very impressive. DXB T3 lounge great and not crowded, and great breakfast options available. DXB-CPT another 77W, parked on a very remote stand so a bus ride. Great crew, service and comfortable cabin was spoilt by the failure of the fancy ICE IFE system on the entire aircraft for the whole flight.

EMIRATES customer review :  31 December 2009 by M Reisinger   (Austria)

VIE-DXB-BKK return in Economy Class. Apleasant experience with excellent customer service in Vienna, very competitive fare and satisfying travel on all legs of journey. Professional cabin staff, comfortable seats for economy class, a clean airplane, tasty food and a superb inflight entertainment. A380-800 was an especially nice flight experience.

EMIRATES customer review :  28 December 2009 by K Swaminathan   (India)

MAA-DXB-BAH. MAA-DXB was comfortable, quality of food was good. Seating was okay - a handful of tall people (myself included) targeting empty front row seats! On-board entertainment kept me occupied. DXB-BAH was slightly uncomfortable, though. Seating was bad. Onboard entertainment did not function.

EMIRATES customer review :  25 December 2009 by A Kercan   (USA)

IAH-DXB: We had seats in the rear economy cabin. They just had one toilet for that entire cabin section which is ridiculous - there was a perpetual overcrowded line there. The toilets never had soap in them (some passengers did even ask the cabin crew to fix that but nothing happened). Goes without saying that the toilets were pretty dirty (take some disposable gloves along and some wipes). We just had a small back pack as carryon - there was no overhead bin space even for that - ended up putting in the cabin crew's coat closet. Service was mediocre at best. Boarding an emirates flight at IAH-DXB was like a zoo - totally disorganized with no attempts by the gate staff to bring order. Not surprisingly the flight left an hour later. Emirates is better than United or US carriers - however its very poor compared to Asian airlines.

EMIRATES customer review :  24 December 2009 by Clare Wheeler   (UK)

Asked to assist crew with unwell passenger - did so with little help from crew. Crew seemed unsure of equipment they had onboard, unable to contact ground medic for advice and generally more interested in taking their break in the galley. My thanks was a free pack of cards and toiletry set from first class! Other than that very average from start to finish.

EMIRATES customer review :  20 December 2009 by R Blazer   (USA)

SFO to DXB to BLR and back. 777-300ER on first leg. Economy seating too tight, and cabin temp too cold. Even with long sleeve shirt and blanket I found it to be very uncomfortable. During flight at least two toilets went out of commission resulting in people standing in the aisles for extended time - my wait was 30 minutes. ICE entertainment is nice on the 777, but seems to be only commendable amenity. ICE on the 330 to BLR was poor. Return A330 arrived late, causing late departure from BLR, missing connection in DXB. Bumped next day for unexplained reasons. Hotel full of passengers in same situation.

EMIRATES customer review :  14 December 2009 by W Hudriwudri   (Austria)

VIE-DXB-VIE with 777-300ER with new First class Suite and DXB-SYD-AKL-SYD-DXB with 380. Expectations in First were high, and fulfilled. FA's were friendly, helpful but not overwhelming. Meals are on demand, so you eat when you want. There are two Bars on the 380. A small self Service bar for First class only in the front and the recommended Bar in the rear of the upper Deck, for First and Business. The Suites are fine if you want some Privacy, just close the doors. IFE with over 1000 Channels is really great. The seats are comfy and for sleeping you have a thin mattress on the seat. Not bad, but not a real Bed. Service before (Limo Service), between and after flights make it a recommendation.

EMIRATES customer review :  13 December 2009 by Richard Myton   (UK)

LGW-SIN return First Class. Three sectors in private suites. The chauffeur-drive transfers made the journeys hassle free. It is 3 years since we last flew Emirates First and I thought the overall product had improved in that period. I liked the on-demand dining, made-up beds ( including mattress) and Bulgari amenity kits. The lounge in Dubai was spacious, with comfortable seating, and enjoyed a good breakfast in the restaurant there. FA's were charming and attentive, and provided service one should expect travelling First Class.