|
|
|
Emirates Airline Passenger Reviews and Emirates Customer Trip Reports
|
|
|
|
|
|
Emirates Customer review : 12 December 2012 by E Xavier (Malaysia) |
| Rating : 7/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
KUL-DXB-LHR-DXB-KUL. Seats on the 777 are okay, can't complain. Cabin crew very disappointing, they are
not service oriented and not very hospitable. Asked for instant noodles twice and it didn't arrive, took them
half an hour to bring me a new pair of headphones. Food was terrible. Cabin crew from Dubai to KUL were
probably the best overall. A380 is excellent, Spacious, new and entertainment is extensive. Overall if not for
the A380, won't fly Emirates again unless its the cheapest option.
|
|
Emirates Customer review : 12 December 2012 by N Sutherland (UK) |
| Rating : 4/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LGW-DXB-BKK round trip. Upgraded to Business on the DXB-BKK leg but the seat adjustment motors were
not functioning correctly, despite several attempts to fix by the cabin crew and I've have probably been no
less comfortable in Economy. Other than that check-in was OK at both airports, but late arrival of the aircraft
in BKK made the BKK-DXB leg nearly 2 hours late and a 3 hour connection in DXB turned into a scramble
made worse by bussing the passengers from and to both flights. Economy service was poor on all flights,
nearly two hours into the flight before drinks were served. Food was OK, seating is cramped and non too
comfortable and the famous ICE is only good if you are not experiencing it every month. Overall Emirates
Economy Service on 777's has slipped over the past 5 years. The overcrowding and bussing on many flights
through DXB results in a poor passenger experience.
|
|
Emirates Customer review : 8 December 2012 by I Cameron (UK) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-DXB-AKL-DXB-NCL. First 3 legs on very comfortable A380. Good meals and entertainment. Cabin crew
generally very good. B777 from DXB to NCL only half full so plenty of space. Would certainly fly again.
|
|
Emirates Customer review : 7 December 2012 by Ron Kuhlmann (USA) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
HKG-BKK on the A380. The lounge in HK is excellent and the service very attentive. Once onboard, I found
the cabin to be a bit plastic looking with fake wood surfaces - not very elegant. The seat compartments are
well designed and appointed and the space is good. The meal service was a bit slow and the drinks were
served as they made rounds. No trolleys were used for either food or drink. The meal was tasty but not as
elegantly served as on other carriers. IFE was good. In general, I am glad I tried EK and did not find anything
really wrong - just not as classy as on some other Asian carriers.
|
|
Emirates Customer review : 5 December 2012 by Albert Mohamed (USA) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flight from JFK to Dubai on A340. Great legroom and very clean aircraft. Given 3 meals with many choices. As
for entertainment - on a 12 hour flight it kept you busy at all times. Crews professional and would definitely
recommend.
|
|
Emirates Customer review : 4 December 2012 by T Price (France) |
| Rating : 3/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
ZRH-MRU, 22/11. The usual uncomfortable seat on the Emirates 777 from ZRH, one of only two airlines to
use the 3x4x3 configuration on a 777. ICE is very good on this leg but the 777 used from DXB to MRU is with
the old seating and old ICE entertainment system. Emirates seem to have become a very ordinary airline. I
wouldn't fly with them normally but had no choice this time.
|
|
Emirates Customer review : 2 December 2012 by Steve Kent (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Been flying quite a few years now and notice a significant drop in the cabin crew attitude, except if you are
business or first of course! Some were rude, don't like anyone walking about or standing around chatting,
leave trays after food for an unacceptable long time. However, the aircraft's are new, the A380 stunning but
there is a world of difference between 777 and A380. The 777 is noisy cramped and uncomfortable, the A380
is so quiet, especially forward of the engines. I will stick with them.
|
|
Emirates Customer review : 2 December 2012 by Michael Gruber (Germany) |
| Rating : 4/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Started in Munich MUC via DXB to Mauritius MRU 25-10-12 with poor service and unmotivated service staff.
Parking position of the plane on the airport grounds in Dubai in the middle of nowhere. Long transfer with
busses. For re-boarding in ugly-old Terminal B38 again transfer with busses for at least 15 minutes. Landing
in MRU again no terminal parking position - transfer with only two busses! Flight back from MRU to DXB with
friendly staff. No problems, parking position at the terminal. Last flight DXB - MUC extremly disappointing!
Unfriendly staff, not working entertainment system, no choice of meals after row 35 (only fish was left),
chaotic seating (passenger changed a lot). After landing slowest baggage procedure. Had to wait 30min for
staff because the only one woman had to care unaccompanied children.
|
|
Emirates Customer review : 28 November 2012 by Y Yasmin (South Africa) |
| Rating : 4/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Very uncomfortable flight, from Hong Kong to Dubai, and Dubai to Durban. Air hostesses on all legs were
unhelpful, except for the odd one or two. Cramped seating, bad food, not the greatest experience.
|
|
Emirates Customer review : 28 November 2012 by A Samulo (Indonesia) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
I flew from Jakarta to Dubai and then Dubai to Istanbul and back again to the Emirates. Flight attendants are
helpful and attentive. Other than that the food was tasty.
|
|
Emirates Customer review : 23 November 2012 by I A Putnins (UK) |
| Rating : 6/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Return trip departing Birmingham - Dubai - Bangkok - Sydney. Outward fight excellent on Boeing aircraft's,
only problem was at Bangkok - airport transfer quite confusing and not much direction for business class
passengers. Both Boeing aircraft very good but coming back after all the hype I was disappointed with the
A380, quite an awkward seat to be comfortable in and simply not the room you would expect. Overall
disappointing on A380 leg of the journey, when you pay for this class you expect more.
|
|
Emirates Customer review : 21 November 2012 by Ammar Khan (Australia) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Dubai to Sydney - Airbus A380, Economy Class. Spacious and comfortable seating. Despite being in economy
class, the seats were very wide and spacious.
|
|
Emirates Customer review : 21 November 2012 by I Trimble (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
We have flown to India with Emirates twice this year. Both times they got us there and back and on time
which, in itself, earns my recommendation. In-seat service and meals are fine: its a minor thing but I do
appreciate metal cutlery. Boeing 777-300s are very comfortable, have an excellent ICE system, but are noisy,
even near the front of economy class. Near the back its quite unpleasant. Airbus A330 on the Indian leg,
although older, seems significantly smoother and quieter. But their interior badly needs refurbishing. On our
last flight out of Trivandrum the IFE wasn't working at all, and my seat would not stay in an upright position
(a potential safety issue which we pointed out to the crew). I would have been quite happy to report this
quietly to Emirates, but their web site does not easily invite passenger feedback. This, in itself, makes me
wonder about their commitment to quality improvement?
|
|
Emirates Customer review : 19 November 2012 by J Sutton (UK) |
| Rating : 7/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Manchester-Dubai-Sydney and return Melbourne-Dubai-Manchester. ICE very good, service by cabin crew good
too. Asked for Low Sodium Meals and was served promptly on every part of the flight. Quality of food was
rather mixed though. On most of the flights, seating rather cramped as person in front reclined seat for most
of journey. Final leg - Dubai to Manchester was on and A380 - very smooth flight. On the whole, was
satisfied with flights and service.
|
|
Emirates Customer review : 16 November 2012 by Ross Clark (UK) |
| Rating : 7/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
GLA-DXB-SYD-AKL return, 16 October/11 November. Having used EK a number of times, have come to the
view that if and when they try, they make a very good job of things. I was on the flight last week which had
to turn back with significant engine failure, and once we were back on the ground at SYD the Australian staff
could not have worked harder to get us on our way. This included arranging accommodation for those who
needed it, rebooking onto the next available service, and even making sure passengers were fed and
watered. The disruption was handled as well as it could have been, including a follow up email from their
customer service staff. Otherwise: economy class in the B777 is fine, but only if the seat next to you is
empty, A340s need their IFE replaced if they are to stay in service, as it is now obsolete, A380s are superb,
and any airline which lets me avoid LHR for flying through Asia will keep my business.
|
|
Emirates Customer review : 16 November 2012 by Azimeer Manaf (Malaysia) |
| Rating : 6/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
KUL-RUH (via DXB) return. Experienced inconsistencies in the level of service, quality of food and the state of
the aircraft. The crew on the DXB-RUH leg were more service oriented, smiled and friendly and served a full
meal on a flight time of less than 2 hours. Crew of the KUL-DXB leg were more interested in talking amongst
themselves. After the meal service, they basically disappeared throughout the flight. Travelled on the A380
and 777 and noted that their 777 has quite a lot of wear and tear despite being relative new. Food coming
out of RUH was excellent but coming out of DXB was inedible.
|
|
Emirates Customer review : 14 November 2012 by Shanaka Gooneratne (Australia) |
| Rating : 7/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Multiple legs on EK on J class. MEL-KUL-DXB-DEL-DXB-DOH-DXB-MEL. Check in at all airports were good.
Airport lounges excellent except in Dubai. Dubai lounge too crowded, Rude Staff. Dread transiting through
Dubai Airport during the early morning rush. Boarding process good. Priority Boarding available. Had a
surprise upgrade to F class on DXB-DEL leg. The biggest complaint I have about EK is their cabin crew. Whilst
EK boasts about a multi lingual and multi cultural crew, I think this works for EK disadvantage at times. The
service depends on the crew attitude. Some are friendly and professional whilst the others are bordering
being rude and indifferent. I was served fish, insisting it was chicken. Which of course I returned. Beverage
selection is excellent as always. Food quality has dropped a lot, even in F class. IFE extensive and has a
good selection of AVOD entertainment. Punctual Departures and Arrivals of all Flights. Being a Gold Member
will still continue to use EK primarily because of the excellent Skywards FF program. However, I must state
standards are slipping.
|
|
Emirates Customer review : 14 November 2012 by P Koch (Australia) |
| Rating : 3/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Brisbane to Hamburg via Dubai. After previous bad experiences I had sworn never to use Emirates again, but
due to the good price and connection combination I had changed my mind. Their ICE entertainment system is
really very good - no complaint there. Sadly, this cannot compensate for the very bad service. Cabin staff
seem to try hard, at least some of them, but they seem poorly trained, hardly knowing what they are doing or
supposed to do. I do not like to sit through half the night in front of my finished food tray. Why does it have
to take 2 hours to collect them, when all you want is sleep. Why are drinks served so long after the meal? I
will not mention the tiny seats with no space, no room to eat or move, as this is common with most other
airlines. I will avoid them in the future.
|
|
|
|
If you experience any problems submitting comments on the above link, please use our general Feedback Page |
|
|
|
back to top
| Home | Airline Opinions | Legal Notice | Airline Ranking
| Airport Ranking| Advertise | Surveys| Site Map| Contact Us
| Links |
© 1999-2013 Copyright Skytrax
|