EMIRATES   Passenger Reviews and Customer Trip Reports

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EMIRATES customer review :  27 August 2009 by G Earl   (UK)

LHR-DXB-MEL. London-Dubai on B777, seats somewhat uncomfortable as the headrest appeared to be forcing my head slightly forward, which was not a natural position. Inflight meals were a little bland, no midflight snacks offered. IFE superb, the best I have encountered. On transfering to the DXB-MEL (via SIN) flight, found it to be a smaller and older EK 777. Seats were just as uncomfortable and the IFE was not as good as the newer 777 from LHR. Again, meal service was bland on this flight. Crew were only about in the cabin during meal service, not really seen at other times. MEL-DXB-LHR. Usual cramped service found on previous EK flights using 777 from MEL-DXB (via SIN). Flight was 1.5hrs late leaving MEL. Pushed back on time, but found mechanical fault with aircraft engine on start-up resulting in aircraft going back to stand in MEL to await engineer. During time on stand, crew did not offer any refreshments to passengers despite requests from several people. On transfer at DXB, switched to A380 for flight to LHR. Found this to be a much better experience in terms of comfort level and space, along with a fantastic IFE system. Inflight meal service was however, bland as experienced on the previous flight from MEL. Only booked with EK due to 30kg baggage allowance needed at the time. Will be travelling with Qantas next year as overall service level in my opinion is better.

EMIRATES customer review :  27 August 2009 by D Bhojwani   (UK)

DXB-SIN service in Business was an improvement over the service I experienced in Economy on the previous flight - may have something to do with the fact that the cabin was about 70% empty so crew weren't rushed. Catering still woeful, even for J class. Seats in J class on the 777 weren't great. As it was, I used airmiles to upgrade and even then I felt short-changed. All in all, not a positive experience on Emirates of late.

EMIRATES customer review :  27 August 2009 by Liam Moulton   (China)

MAN-CAN via DXB. Manchester check-in, which was swift and efficient. One problem I encountered was the slow boarding, which seemed disorganised and somewhat confused. The other criticism I would give Emirates is their 10 abreast seating plan in Economy on their 777 planes, which makes the aisles very narrow and you get bumped by Flight Attendants and other passengers, coming past you if you sit on the aisle. The legroom was generous, food served on Emirates was the best I've had on an airline. The cabin crew were polite and friendly, though almost never responded to being paged. ICE system was excellent and worked throughout the flight without problems. At Dubai Airport, I had a 3 hour transit and found it to be very big, but efficient . The boarding for the Guangzhou flight was much more efficient than at Manchester and everything worked out well at the end of the day.

EMIRATES customer review :  21 August 2009 by D Bhojwani   (UK)

Dubai-Singapore only marginally better. Again, food nothing to get excited about.It appears that even in Business Class EK catering leaves a lot to be desired. Service from the Business Class crew was more engaging and personal (a mix of North American and Australian crew on this leg). I didn't feel as cheated as someone who may have paid money for a Business Class flight on this route (I used miles to upgrade). Also, although the seats recline a fair bit, they aren't the best.

EMIRATES customer review :  21 August 2009 by M Evans   (UK)

London Gatwick-Dubai-Kuala Lumpur return. Well organised check in, cabin crew appeared efficient although the male crew seemed to lack the personal touch of the female cabin crew and not quite in the same league. Food was okay. Emirates have their own terminal at Dubai. Spacious but more seating is needed. Cramped seating on the B777-300ER in economy class. Excellent AVOD.

EMIRATES customer review :  17 August 2009 by D Bhojwani   (UK)

LHR-DXB. Disappointed with the service. Crew a little clumsy - managed to drop stuff on both myself and the passenger sitting next to me. Food woeful. Crew wasn't anything special. Y class in EK has really dipped. The only saving grace was the inflight entertainment. All in all, a three-star experience rather than a four star.

EMIRATES customer review :  14 August 2009 by Joseph Cartumuni   (Spain)

LHR-SYD. This was probably the most uncomfortable flight I have ever flown in my many years of flying. The seats were hard and did not offer back support and to add to the discomfort there were no footrests in Y. The attitude from the crew ranged from appalling to decent. Never answered the call bells and rushed through the meal service without a smile. They seem to hide a lot in the galley to gossip and eat. Onboard meals poor and very bland. The only thing I found amazing ois their IFE system. Next time would fly SIA instead on this route as they offer a superior product and service.

EMIRATES customer review :  14 August 2009 by M Powell   (UK)

NCL-DXB-NCL 3 class A330-200. Very old style seating, comfortable however. FA's good and helpful. Food and drinks brought round regularly. Return journey upgraded to first, but I felt service was better in Business . The chief steward (purser) never actually did anything, but talk to a young lady. FA's nowhere near as friendly or efficient as going out - and they had less passengers to look after. Maybe lack of attention was because they knew we had been upgraded from business and were not true First passengers. The new T3 lounge is dreadful. people sleeping across the seats. I complained and was told it was not allowed and they would wake them up. We were there 2 hours and the sleepers were we still there when we left to board plane.

EMIRATES customer review :  10 August 2009 by Mike Sayer   (Cyprus)

LCA-SYD return, online booking and check-in and desk staff at airports efficient. LCA-DXB B777, nice flight. DXB-SYD A380, upgraded to First so no complaint there, first time on this aircraft, excellent food and drink, friendly and helpful staff, loved the pyjamas and shower. SYD-DXB A380, same aircraft and crew, but absolutely ridiculous meal service, dinner and breakfast, unsynchronised left and right aisle teams (my wife got the better deal but only just), wrong starter, ghastly main course, no dessert, one drink in 3 hours, slow, uncommunicative, disorganised. When I asked if the cabin staff were under training, I was told they were trialling a new meal service system and it had not been a success! How true. SYD-LCA A330 bright cabin with great crew. ICE excellent all the way round. DXB lounge too busy (here we go again), SYD lounge welcoming and restful, lovely snacks. Complimentary hotel just off airport for 10 hour stop at DXB comfortable and efficient. The bar in the A380 Business section is a nice idea but I don't think we need a cocktail hostess and canapes for all 14 hours: on tap coffee and sandwiches, which were available but only after a wait, would be more appropriate at 0300. I don't really have a suitable alternative to Emirates on this route and have supported them loyally for some while but that one leg out of SYD made me wonder. At the very least, I would recommend a shorter, plainer menu with honest descriptions, 2 trolleys per aisle (drinks and food, served in order, row by row, so you don't miss anybody) and cut out the freelance wandering up and down in the dark looking for the owners of rapidly cooling dishes.

EMIRATES customer review :  8 August 2009 by I Finlay   (UK)

LGW-DXB on early afternoon flight. Painless check in followed by a long queue through security. Fast track not available. Emirates Lounge is top notch with attentive staff, plenty of space and a hot lunch. Old style business class seats on the 777-300ER, ICE the best I've seen. Cabin service good with a sensible sequencing on the meal service allowing a little time between courses. DXB-SIN, the new Business Class lounge at DXB is like a regular departure lounge with softer seating and free food. No atmosphere and certainly not tranquil. Food and service good. Newer 777-300ER's with shell seat, lots of privacy in the window seat, ample legroom. An excellent wide screen with wireless ICE though the skymap and aircraft cameras were not functioning from my seat. The finish of seats was impressive as were the automatic window blinds. Cabin staff excellent.

EMIRATES customer review :  7 August 2009 by Michael Little   (Australia)

MEL-SIN-DXB-LHR in a B777-300. Chauffeur pick-up worked perfectly and check-in very quick. The lounges at Melbourne, Singapore and Dubai (though huge and impersonal) were comfortable with a good range of services. The onboard service was friendly, and I found the lie-flat seat with mattress very comfortable - managed to get a few hours' sleep. The food was OK but not outstanding. Singapore and Dubai legs arrived about 30 mins early, and the promised breakfast failed to materialise. Row 7 in the B777-300 does not have proper window seats - you have to lean forward to see out of the window. At Dubai there was a lengthy bus transfer on departure. The final chauffeur service was efficient too, but the service desk at Terminal 3 at Heathrow was not immediately obvious!

EMIRATES customer review :  3 August 2009 by A Giesken   (Netherlands)

LHR-DXB-BKK. A380 seats are very good. Food & drink very nice. The staff is very friendly.

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