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Emirates Airline Passenger Reviews and Emirates Customer Trip Reports
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Emirates Customer review : 13 March 2013 by T Robinson (UK) |
| Rating : 2/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AMS-DXB-BKK-HKG-DXB-AMS all in Business class on A380. Impressed with the excellent in-flight
entertainment, A380 Dubai hub, and chauffeur transfers but very surprised with the consistently poor service
onboard. AMS-DXB, it took more than 3 hours to serve lunch with long gaps occurring between courses while
crew carried trays individually almost the length of the aircraft to our seats. We booked the middle seats and
although we were travelling together, our meals were rarely served at the same time. No food or snack
offered before landing. DXB-BKK, around a half hour after takeoff the cabin lights were dimmed fully. We
were both woken around an hour after takeoff to provide our breakfast orders for service hours later which
was very frustrating. Breakfast began 3 hours before landing so we got very little sleep. No hot towel offered
and again trays were so slow to be cleared. The worst flight of the 5 was BKK-HKG. Cabin was nearly empty
but the crew were extremely slow – no nuts offered with cocktails, wine wasn't served until main courses
were finished, and no tea or coffee offered. Crew gossiping in huddles at the back of the aircraft, blocking
passenger access to the washrooms, while trays went uncleared. Immigration cards for HKG delivered down
one aisle only - I had to ask 3 times before a card was brought. On HKG-DXB and DXB-AMS sectors service
was painfully slow. When lunch was finally served on the last leg my main course was cold and inedible. We
found many flight attendants disengaged and disinterested. Perhaps a complete re-think of the A380
business service might be required. All-in-all a very disappointing experience.
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Emirates Customer review : 12 March 2013 by Maju Widjaja (Indonesia) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CGK-DXB-GVA-CDG-DXB-CGK. Assigned seats online but not available for all the flights, why have this option
when it turned out they couldn't confirm my allocated seats? Cabin crew were not enthusiastic at serving
passengers - rude and robotic. The only plus point was the entertainment system and the seat pitch. Will
avoid this airline if possible.
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Emirates Customer review : 12 March 2013 by G Nicholson (Scotland) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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GLA–DXB–BNE–AKL–MEL–DXB–GLA with 2 adults and 2 children (1 and almost 3 year old) in economy. Flight
from Glasgow to Dubai was fantastic. We had the new 777-300ER with the new ICE widescreen in economy.
Brilliant service, cabin staff very attentive. Seats were comfortable (we were bulkhead), no faults to be
found. Things took a rather dramatic dip though once we arrived in Dubai. Plane delayed on the tarmac for
about an hour and the cabin staff were very huffy about the fact that we needed to change our boy's nappy.
They wouldn't let us use the toilet as the plane could be pushed back at any moment. We received very scant
service and were denied milk and juice for our kids more than once. The plane was the old 777, seats
uncomfortable and worn, seat back TV’s very loose so once the seat in front was pushed back you couldn't
see the screen unless you held it. Flight to Auckland only a couple of hours so same plane but it was just a
quick jump. Flew back on A380 via Melbourne. Bulkhead through to Dubai which was brilliant, great leg room
and top notch cabin crew. Flight back to Glasgow on older 777 but again staff were attentive. Impressed
overall except for Dubai – Brisbane leg. Will definitely fly them again.
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Emirates Customer review : 9 March 2013 by Leslie George Moore (UK) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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First flight on Emirates. 11th trip to Adelaide to visit my sister. I flew from Birmingham, I always previously
flew from Heathrow, the last 5 times with Singapore Airlines via Singapore, then a 5 or 6 hour wait for their
Adelaide flight. I decided to fly Business Class, was extremely surprised at the price quoted, especially as it
included a chauffeur driven car from my house and back when I returned a month later. The whole experience
was perfect, especially on my overnight flight back from Adelaide to Dubai, I managed to go to sleep for
quite some time on the bed, which also had a massage machine built into it. The whole experience was
great, and I am hoping to go again, in business class. Highly recommended.
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Emirates Customer review : 8 March 2013 by G Lee (Singapore) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew SIN-DXB-JFK, March 2nd with an 85 minute layover. SIN-DXB leg delayed by 75 minutes so I was rushing
through security at DXB. Well turns out I needn't have to as the connecting flight waited! Anyway, dropped
my wallet in DXB and made a report. Staff were helpful, professional and provided support every step of the
way! They found my wallet and shipped it over stateside so that's an added bonus. Inflight service is as good
as ever, I would say on par with most leading airlines and probably surpassing most American carriers.
Frequent drink runs over the 24 hours of flying, nice food served hot, good IFE, can't ask for much more. Only
drawback is that seat pitch is a little cramped for my 6'2" frame. All in all, I'll fly Emirates again.
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Emirates Customer review : 7 March 2013 by M Waddell (Scotland) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Glasgow-Dubai-Male return in February. Very pleased with the service provided. Economy seat legroom was
pretty ok in spite of my height (6 ft 6). Pleasant, friendly cabin staff on all 4 flights. Excellent food,
including some of the best chicken curry I've tasted. In-flight entertainment unbelievably good: huge range of
films and all genres of music. On the final flight, we asked to change our allocated seats to aisle seats, and
not only did they comply with that request, but they also gave us extra leg room seats unasked. Best airline
I've flown with.
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Emirates Customer review : 7 March 2013 by David Dale (Australia) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-DXB-SEZ. Economy. Scheduled to travel on EK2 but flight cancelled at gate and transferred to EK30. It
was one thing to have the flight cancelled, but the wait and no information was annoying. Gate staff
appeared to hold little gatherings laughing and joking, when the majority of travellers were looking for some
information, someone from the gate staff to take control, start providing useful information about our flights
and Emirates' response to addressing this problem. Our replacement aircraft was on the next gate, so we
were individually escorted to the next gate with additional waiting time. The same happened once on the
aircraft, waiting for over an hour to take off. The A380 was packed with passengers, no seats spare. Cabin
crew were indifferent, even challenging one male passenger with "why do you want water now?" The Emirates
service to Dubai was appalling. As I had missed my connection to Seychelles, I was told I would be met
by an Emirates representative at the arrival gate with my new boarding pass and flight information. This
information was wrong, no one to meet me, just chaos. I was directed down to the connections counter to
wait with over 100 other passengers experiencing the same problem. What a joke this was passengers
everywhere, no one person from Emirates taking the lead to organise affected passengers. Lines for first,
business and economy passengers were awash with passengers looking for help. The whole scene was chaos.
I was eventually placed onto EK707 to Seychelles. This flight was okay and uneventful. A340 was
about 75% full. Would I recommend Emirates- on this experience no. It was really a let down and very
memorable for the wrong reasons. These issues required a plan and leadership and the Emirates staff were
found wanting. Quite an embarrassment on their business really.
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Emirates Customer review : 7 March 2013 by P Brazier (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Birmingham to Dubai on 20 February, EK040. Boarding late at Birmingham although efficiently carried out.
Seat space in economy I found cramped. When we reached Dubai had to circle for 1.5 hrs before we could
land. Return journey, Ek037 on 4 March was worse. Plane boarded late. Grim faced ground staff and chaotic
boarding. No boarding announcements or priority boarding even for business, people with children or row
order. I heard several gold card holders complaining that they had not been given priority boarding. Everybody
just piled on to the plane in no order at all. There were many transit passengers who on check in had been
allowed to keep multiple hand luggage items many of which were well over the size and weight limits which
they then proceeded to try to ram in to the overhead lockers. The result of thsi was total chaos ailes blocked
resulted in several arguments. Not surprisingly the plane left over an hour late. As the plane climbed with the
seat belt sign on many people got up to go to the toilet. When I pointed out to the stewardess she just
smiled and agreed with me. In conclusion it was an uncomfortable flight. The service during the flight was
good - a pity about the bad flight management.
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Emirates Customer review : 5 March 2013 by David Houlihan (UAE) |
| Rating : 3/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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DXB-JED, C Class. Outbound flight was positive. Pick up by chauffeur was on time and pleasant as always,
check in, security and Immigration within 5 minutes and through to the lounge which was spot on. A380
lounge is far superior to that of the other lounges as its calm clean and the smoking room is fantastic. Flight
delayed by one hour due to holding for delayed passengers. Once airborne, crew were perfunctory, it was 7
am. No alcohol as KSA flight, no big deal really at 7am. Food was ok not particularly inspiring, landed 45 mins
late and bussed to terminal. Return a different story. No chauffeur pick up, arrived to check in and it was
bedlam, people and staff shouting, pushing of Y class Pax into business class queue, Emirates staff just
stood there and did nothing. Finally checked in by rude man, no business class fast track, lounge was filthy
and food minimal. No priority boarding. Staff were good on board, pleasant and obliging, food was not good -
ordered low fat, got what looked like a lump of turnip and a fish roll. Landed 45 mins late and the fast track
immigration took 45 minutes. Bags obviously on belt within that time. For a 2 hr 45 min flight at 1200 euro Id
expect much better.
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Emirates Customer review : 4 March 2013 by J Breil (UK) |
| Rating : 3/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Dubai to Athens (Greece), Feb 2013, Business. 2 hours delay. The boarding gate was in the old terminal, a
30+ min walk. I fly this route often and it's been more than a year they haven't managed to board us from
terminal 3; one out of two flights boarding by bus. FA's were OK, the food was mediocre. The seats of the
A330-200 Business Class are awful; narrow and leave the feet hanging for people less than 1.80m height.
The IFE is completely outdated; very small screens, and most of them way off in terms of colour and image
quality.
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Emirates Customer review : 4 March 2013 by G Rees-Jones (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CCU-DXB-LHR Economy class - a big disappointment. CCU-DXB was an A300-200, and looked very tired. I am
smaller than average but found the seat pitch only just adequate. The lumber control was wrongly set for me
but the adjustment button didn't work didn't work making it quite uncomfortable on a 5 hour plus sector. I
had a sound fault on my IFE which made it all but impossible to watch any films or listen to music. The cabin
crew were an unfriendly and unhappy bunch. Being trapped in a centre seat meant I had to use the call
button to get a glass of water. But to no avail, despite pressing it another 3 times at 5 minute intervals.
DXB-LHR was better, mainly because the A380 is a newer and much more comfortable aircraft with better
seat pitch. Overall I think Emirates have a real problem with their cabin crew. They may be young and pretty
or handsome, and speak half a dozen languages, but don't seem to bond as a team. Worse still they don't
know how, or haven't been trained, how to provide an efficient high volume meal service. We waited about 3
hours for the main meal, despite leaving DXB at lunch time. And with Emirates you get your choice of red or
white wine not during the meal but once you've finished eating (I took a glass of water)! Likewise for
afternoon tea the beverage came along later, to be followed by the scones after you've finished everything
(including the clotted cream and jam) drunk your tea and returned to your movie. Add to that the air traffic
delays at DXB, and the nightmare if you have to transfer terminals in the middle of the night, and I conclude
that Emirates only care for high yield passengers and should be avoided.
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Emirates Customer review : 4 March 2013 by Neil McDonnell (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Sydney to Dubai December 2012 left me, my wife, and two children in the darkness of 'night mode' and
without any light, call button or entertainment system for the entire duration of the flight. We notified of an
egg-allergy several weeks prior to flying but this was not catered for. Also, there was 8 hours between
breakfast and lunch. The flight experience was consequently hellish.
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Emirates Customer review : 4 March 2013 by David Glover (Papua New Guinea) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelled Brisbane - Dubai - Manchester and return in Economy. Brisbane - Dubai - Brisbane on 777, good
service apart from one of the two meals served between Dubai and Brisbane. Seating is very uncomfortable
for a 14 hours non-stop flight especially on the return leg where the cabin was completely full. The return
flight was 2 hours delayed due to fog in Dubai which is not the airline's fault. Dubai - Manchester - Dubai
both legs on the A380 and the food, seat comfort, IFE and general experience was noticeably better, couldn't
really fault it at all. Beware of rows 40-45 on the A380 - there is very little overhead locker space for hand
luggage. I only had one piece but when I boarded the lockers were already full with other people's stuff which
meant my bag had to be stowed about 10 rows behind my seat. Two days before my return flight from
Manchester I was offered a deal to upgrade to Business Class on the Dubai - Brisbane leg which given the
length of this sector (14 hours) I would have happily taken. Unfortunately however it was only available
online and the online upgrade system wouldn't accept my payment despite several attempts. Overall however
Emirates did a good job, and I would have no hesitation using them again.
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Emirates Customer review : 28 February 2013 by Colin Holdsworth (UK) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Gatwick-Dubai-Bangkok and back Saigon-Dubai-Gatwick. This was the worst long haul experience we have had. The staff
were unhelpful, food options ran out quickly so we had to settle for whatever was left and we had to ask for drinks
(water) as they were rarely offered. The staff were unhelpful and the quality of service was simply poor.
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Emirates Customer review : 25 February 2013 by R Myton (UK) |
| Rating : 9/10 |
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Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LGW-DXB return F-class Boeing 777-300ER. Chauffeur service punctual and friendly, fast track security at LGW and also
for immigration at Dubai. Lounges good. The DXB lounge in terminal 3 was virtually deserted around midday. Flights
were excellent in comfortable suite. Food and service exemplary, FA's friendly and attentive. Possibly for daytime 7
hour flights Business class would be quite acceptable another time.
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Emirates Customer review : 25 February 2013 by F Riska (Singapore) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SIN-DXB-IST, CAI-DXB-SIN. The SIN-DXB and DXB-SIN were both with A380. Outbound flight was not full, I
had 3 seats to myself. The food was okay. The IFE was good. However the inbound flight was full. There was
no toiletries pack (socks, eye shade, toothbrush + paste) provided for 7 hours night flight. I had to request
the eye shade from one attendant and I got it only after asking another flight attendant. DXB-IST and CAI-
DXB were with B777. You can see the contrast of IFE quality between A380 and B777. They should upgrade
the IFE on B777.
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Emirates Customer review : 25 February 2013 by Faizal Bham (South Africa) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I have flown Emirates a few times and feel that their service is rapidly declining. I visited Malaysia on honeymoon
from South Africa. My flight out of Johannesburg was delayed due to late arrival of the aircraft which meant I missed
my connection to Kuala Lumpur. The next available flight to KL was 11 hours later. All I was offered by Emirates staff
at Dubai airport was 1 meal voucher. Missing my connection meant that I lost my night's prebooked accommodation in KL
(a special honeymoon surprise) - and 2 successive days spent in airport terminals!. I submitted feedback to the
airline by means of email and online submission and 1 month later am still awaiting a response.
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Emirates Customer review : 25 February 2013 by M Darrah (Switzerland) |
| Rating : 7/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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GVA-DBX-ICN, and the experience was mixed. B777-300ER out of Geneva was comfortable but nothing special. The food was
really poor and the service downright surly. I don't think I saw a single smile. The connection in Dubai was fairly
straightforward but I was surprised how poor the signage was and how complicated routes inside the terminals were. I
liked the massive business lounge in the new 380 terminal - quiet and comfortable smoking lounge, staff friendly and
the boarding directly from the lounge. Dubai-Seoul the business cabin of A380 lacks style and charm but the seating is
well-designed and spacious. I loved the mattress and the extra pillow and slept unusually well. The cabin crew were
charming and helpful but food was not only average in terms of quality but bresola with a strange salad (not on the
menu) was served when smoked duck breast had been ordered. The main course came without the advertised Korean soup.
Not impressive. I don't use in-flight entertainment so can't comment on it.
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Emirates Customer review : 25 February 2013 by K Bennett (UK) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BHX-DXB-COK return. Excellent flight from UK, good leg room, very impressed with quality and quantity of
food and drinks. Flight from Dubai in a very old airplane and seat pitch much less than the newer planes.
Flight from COK was ok but very early so slept. Flight from Dubai was full and large numbers of passengers
with huge amounts of luggage - staff were often struggling to keep control. Quite a long delay getting off the
plane and baggage re-claim due to all the luggage. Took almost 90 minutes from landing to leaving airport.
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Emirates Customer review : 22 February 2013 by H Noerholm (Norway) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CPH through DXB to MRU. Picked up on time from our Copenhagen hotel for our complimentary chauffeur
drive, express check in by friendly staff at CPH, pleasant and quiet lounging pre-flight. Experienced high
standard of service and kindness, excellent food on both flights. Cabin attendants always at hand. Seats on
777-300ER gave hours of good sleep, seats 777-300 comfortable for relaxing, not so comfortable for sleeping.
ICE system worked without problems on both legs, easy to understand and rich on offers. Emirates lounge in
Dubai in peak hours was a delight, quiet and lots of free tables/seating. Staff friendly. We found the C-
concourse business lounge closed due to construction works. Invited to use the first class lounge, which we
did. We would not hesitate to recommend Emirates and are looking forward to the return flights.
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