EMIRATES review :  16 February 2008 by  Pat Liau    (Belgium)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

Business and Economy class round trip from FRA to Bangkok. In business no flat lie bed; but overall confort is good. In economy, can feel cramped on 777, good pitch but disappointing seat width. In both class, good service and ICE in flight entertainment system. Transit in Dubai always painful, business lounges are overcrowded and sometimes dirty. Overall Emirates provides very good value for money. Seat comfort not up to highest standards (eg 777)- means you need to also check airline type you will be flying in when booking on line - but fare usually cheaper than western competitors. Flight experience can be enhanced by generous skyward system (round trip in economy in far east destination + 200 euros can already provide you business upgrade for on way trip).

EMIRATES review :  15 February 2008 by  D Scott    (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

LGW-DXB-LGW in Business. Gatwick lounge good with good selection for breakfast. Seats on outbound B777-200 flight were OK, but on return flight (A330-200) narrow, uncomfortable, and when seat in front is fully reclined, this severely impacts on room and makes watching TV impossible. Food OK, cabin crew service excellent. Dubai airport/lounges better than previously experienced, but we missed the 05:00 to 09:00 peak period. Complimentary chauffeur service efficient

EMIRATES review :  15 February 2008 by  James McKay    (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

GLA-DXB-PER - Having flown Emirates 2 years ago on same route and been impressed, was concerned that wouldn't be as good this time. Efficient chauffeur pick up, and nice lounge at GLA. Plane to Dubai left a few mins late, FAs good, food superb, ICE system good, seat standard J, but comfy enough. Lounge in Dubai full, and airport full with people lying around. DXB-PER as good. Same on return leg. Planes full all the way there and back but FAs coped well. Overall thought service was better than 2 years ago, a must for anyone going east leaving the UK from the regions rather than using Heathrow. 16.5 hrs flying time to OZ is much better than other carriers, well worth the money.

EMIRATES review :  15 February 2008 by  Patrice Santiago    (France)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

Round trip FRA-BKK. Most legs in Business. Excellent service, food okay, wonderful ICE system. Seat comfort could be improved though - no full recline. Good value as ticket usually cheaper than competitors. In economy, good pitch but seats too narrow (avoid 777-300, old version). Comfort improved on 777-200 and 777-300er. Transit smooth in Dubai, but expect overcrowded business lounge.

EMIRATES review :  7 February 2008 by  Gerry Yeh    (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Economy Sydney to Dubai on A340-500. Flight attendants friendly and helpful which made the 45 min delay less painful. The seat configuration on this plane is 2-4-2 but it becomes 2-3-2 as the fuselage narrows towards the end of the aircraft. I was unfortunately seated on the first row of the center 3 seats. This meant I had to watch TV and eat at an angle with my body twisted - extremely uncomfortable for a 15 hour flight. Meal quality was average and leg room poor. On a positive note, their ICE entertainment system was fantastic and crew were professional, smiley and worked hard. Will give them another try but maybe this time with a shorter sector and a different aircraft type.

EMIRATES review :  7 February 2008 by  J Gregson    (Guernsey)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

LGW-DXB-SIN in business. Good lounge at Gatwick, but poor plane. Too cramped and nowhere near as good as other operators. IFE was stuck and only had choice of about 3 films playing on a loop. Food and win good though. Dubai lounge was packed, moved to the other one which was better. DXB-SIN was a newer plane and had better seats and the IFE was good. But overall the product lags BA, Qatar and the new Cathay 777's.

EMIRATES review :  7 February 2008 by  J van Marle    (n/a)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

London Gatwick - Dubai - Kuala Lumpur and back. My 4th return flight on this route with Emirates. Quite happy with the airline - good seats, decent food, great ICE system and most of all great prices when booked well in advance. I'm not short but I do not like the height of the seats - in reclining mode there's just no way to get your legs comfy, it seems the front of the seat tilts up rather than down when reclining. We hate waiting at Dubai as it's so crowded with 10 minute toilet waits even for men, but this time as a silver frequent flyer we could use the Emirates lounge which made all the difference - an oasis of calm with enough soft seats to stretch out and sleep (we had a 4 hour early morning wait), showers and good food (better than on the planes). We always check in online to get the seats of my preference, away from wailing kids, not above the wing so I can get stunning views of Iran and preferably in one on the few sets of two seats together in the back of the plane... but this time something went wrong and we got assigned row 22 seats rather than row 45 as we had selected (and had been confirmed)... FAs told us it was because of a change of plane but that wasn't true. All in all a nice flight, would book again with them.

EMIRATES review :  7 February 2008 by  D Hodgson    (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

LGW-DXB-JNB-DXB-LGW. First flight on Emirates, primarily because they are £1k cheaper than BA or Virgin to South Africa, albeit with a stop. After previous comments about the tired service and interior I was not expecting much, but was pleasantly surprised. The lounge at LGW is spacious and selection of food & drink is excellent (Verve Cliquot & Lamb chops may not be the best pairing but what the hell). All four flights were on 777-300ER which are gradually being refitted. Unfortunately I had the new seat for only 1 of the 4 legs - however I knew this in advance because this information has been recently added to their website, so at least they are making an attempt to manage my expectations. That said, I cant really understand the fuss with the old seat. Recline is good, width generous and considering the price, it is good value. True it's not BA Club but the difference in price is huge. The new seat is very nice, more privacy between seats, angle-flat recline without intruding on seat behind and huge 19" monitor with ICE. Food on all legs average-to- good, breakfast being the only notable disappointment. One thing to note as in previous reports - try and get in the first 2 rows of business as it is directly behind first class and before the galley, effectively it's own compartment. Limo service a real plus for the price & service consistently good on all legs - have I just struck lucky?

EMIRATES review :  5 February 2008 by  H Bookham    (Angola)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

JNB-DXB-GLA return continued flight from starting in Luanda, business class with whole family. Would not waste the money on business class fare, service & quality poor on all legs. Still awaiting response from Emirates re complaint. FA not helpful and required to request childrens meals on more than 1 occasion. In comparison, BA far superior, only good aspect with Emirates is the car service but with poor quality service its an expensive taxi.

EMIRATES review :  5 February 2008 by  Robin Ferry    (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

JFK-DXB-TRV. B777-300 ER on JFK-DXB sector. The inflight communication system failed to show the route path and other information. DXB-TRV sector A330-200, inflight communication system was ok. Our luggage arrived two days later.

EMIRATES review :  5 February 2008 by  Davide Greco    (Italy)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

MXP-DXB-MXP. My first time with this airline, so lots of expectations. Generally speaking the quality of service in Economy Class is superior compared to the average European airlines. To Dubai on a B777-300ER with good legroom and fantastic ICE; FA presence through the flight and very attentive, as well as on return flight, which was on a smaller A330-200, whose entertainment system unluckily had some problems (at least in my row). Food quite good on both flights. The only negative aspect of my trip was the remote parking area in Dubai airport, which caused a more than 20 minutes bus ride to the arrival area: this is due to the construction of the new terminal that I think will be completed very soon.

EMIRATES review :  5 February 2008 by  John Taverner    (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

BHX-DXB-COK return Business. Efficient pick up and drop at BHX. B777-300ER to DXB, efficient FA's and great wine. Seats not the lie flat, but ICE amazing. DXB to Cochin B777-200, 0430 depart, and offered breakfast immediately, when all you wanted was a kip. FA's provided coffee on waking. COK - DXB again B777-200, 1030 depart on time. Excellent lunch, wines not up to BHX leg. Very pleasant FA's. DXB-HX, Airbus 330-200 is getting old and looking it. Seats very narrow after the 777. ICE was dire after the 777. Excellent food and service, great wine. The plane was full and you see the advantage of flying from BHX.

EMIRATES review :  30 January 2008 by  P Anastasiades    (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-DXB-LCA-DXB-SYD: Chose to take the longer route through Bangkok on the 777-300. SYD-DXB was great with decent meal and seat I chose prior to departure (first row immediately behind Business Class). As with other passengers, I noticed that after the meal service, there were no FAs in sight. ICE was quite good and pretty user friendly. 3 hour stopover in Dubai chaotic. 30 minute bus ride from the aircraft to the terminal building is unacceptable. The site of pax basically setting up camp in the terminal also not a good look. DXB-LCA and LCA-DXB were fine on 777-200. 9 hour stopover in DXB again was disgusting. Took 3 hours to get out of the airport, only to have 3 hours rest in the Emirates-provided hotel room and then back to the airport. DXB-SYD fine. FAs not visible DXB-BKK but moreso BKK-SYD. However, I noticed a few of the FAs snap a couple of times at pax around me. Not great value, but I only booked my flight one week prior to departure. Generally a decent experience but will try to avoid Dubai in future.

EMIRATES review :  24 January 2008 by  M Jurcevic    (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

PAR - DXB - SYD. Firstly, Emirates ticket prices vary by 120%. So if you bought early you get a great deal but if you buy at the last minute then you get Singapore Airlines prices and a budget flying experience. The first flight from Sydney to Dubai was like being in a wheel clamp. I am tall and the seats were terrible. I kept the person in front of me awake and also annoyed the person behind me. This is because metal was rubbing in my knee and the seats were too high which cut circulation to my legs from the front cushion. Then came the service - where entire rounds of drinks were simply forgotten. The staff were quite happy to rest. I was happier to take the longer Bangkok flight as that was in a 777-300ER and seating was more enjoyable. But even then I had to go looking for drinks and refeshments. I missed out on my light snack because I was out of my seat at the time. The bottled water was essentially from the desalination plant. I would have expected spring water given that I was flying from Paris to Dubai on one part of the trip. The food was ok but not great. For a person of my height there certainly was not enough food. The airlines has also a very strange policy on ticketing. They seem to allow very short people to be in exit rows and tall people to be any place on the plane. I also didnt appreciate having to deal with panic and fear in the minds of people who had never travelled before. This was caused by staff who were too lazy to reseat passenger so that mothers and children could travel together. So that caused this maternal panic at exit time as mother and carry-on tries to plough through crowded lanes.

EMIRATES review :  24 January 2008 by  Nadim Alam    (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

MAN-DXB-KHI J class. 777-300 full flight out and J to capacity. Standard J class service, with pleasant staff. Meal served quickly and then a case of lights out. Played with the ICE more than sleeping. Left 1.5 hours late which seems to be the norm now. Quick shower in the lounge and onto A330 to Karachi. Half full and good service. Only issue was no bags were delivered to a vast number of pax on arrival at KHI. I had an onward to Lahore and then had to constantly phone and chase for the bags which arrived 3 days later - this is letting them down.

EMIRATES review :  22 January 2008 by  Xuess Wee    (Singapore)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Flew 4 sectors with them, all Economy. Tried the airline as plenty of folks had sung their praises. SIN-DBX (Boeing 773), DBX-CMN (Airbus 332), CMN-DBX (Airbus 332) and DBX-SIN (Boeing 773). The airline certainly optimises the space on the planes, going for a 3-4-3 configuration on the 773 and a 2-4-2 on the A332. Packed to the brim with minimal seating space and leg room. Comfort for the passengers seems to be the last thing considered. Only had the chance to try the latest inflight entertainment system "ICE" on the last leg. Despite the bigger PTVs, the shows are not up to date compared to Emirates competitors. Food in Economy average, hardly meeting the great stuff compliments I have heard. Service among FAs was uneven, despite having an impressive crew that can speak more than 7 languages on the last flight. Hardly see any FAs during the flight; most of them preferring to hide at the back chit-chatting. When asked for a blanket as my seat was missing one on 1 of the flights, the FA returned with one and a nonchalant stare plus "OK?". What happened to manners? Certainly did not leave up to its glittering image.

EMIRATES review :  17 January 2008 by  Trevor Hoad    (UK)

Customer Trip Rating :

Recommended:

n/a

Value for Money:

n/a

Cabin Flown:

Economy

GLA–DXB–SIN–BNE, PER–DXB–GLA Economy. Online check-in worked fine with dedicated on-line check in queue at Glasgow very short with only 3 people - in Perth queue was longer and got seats I booked. GLA–DXB (777-300LR) flight had the ICE entertainment system which is brilliant but the onward DXB–SIN–BNE (777-300) leg had old Emirates TV & Radio system which in comparison is very poor. The return PER–DXB–GLA flights had ICE system thankfully. FA’s friendly and meals were ok but nothing special. At just under 6 feet I found the seats were fine but this would depend on how large the person in front and beside you is.

EMIRATES review :  14 January 2008 by  Naushad Hussain    (Bangladesh)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

DAC-DXB-LHR return last week. Service good - only LHR-DXB sector has lie flat seats on the 777-300ER. These new J class seats in the 777-300ER are quite comfortable and a refreshing change the seats in the 3 class 777-200 or 2 class 777-300ER. DXB has become too crowded and cannot wait for the new terminal to open.

EMIRATES review :  13 January 2008 by  Andrew Thomas    (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Heathrow-Dubai-Perth return. They messed up my seat allocations for both legs, the online check-in service and pre-selection of seats is a sham. Emergency exit seats with extra legroom were allocated to short passengers, while several very tall passengers on the flight had to suffer. Emirates planes have poor legroom and eating is a major challenge without elbowing off your neighbours drink. Had to laugh when we were given a menu, this was utterly pointless as both on the way to Perth and the journey back, by the time they reached us at the back of the aircraft they had run out of choices anyway - and attitude was too bad that you get what you are given. The upgraded IFE system was available on the short leg from London to Dubai, but not the long leg to Perth where you got the old ICE. If you are travelling long-haul economy then Singapore easily still the best.

EMIRATES review :  27 December 2007 by  B Anderson    (New Zealand)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

AKL-DXB-MCT. Auckland to Dubai via Melbourne on A340-500. Lack of flat beds in business on a 14 hour flight is enough to change carrier if I could find an alternative. Great service but a complete waste of time adding your preferences into your Skywards profile. I am a gold member and have yet to get the seat I asked for in any of the 18 flights I've been on since August.

If you experience any problems submitting comments on the above link, please use our general Feedback Page