Emirates Airline Passenger Reviews and Emirates Customer Trip Reports   Emirates an official 4-Star Airline   Add your Emirates Review   Emirates detailed 4-Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

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EMIRATES customer review :  20 February 2010 by S Islam   (UK)

Have been flying EK exclusively since 2006 and maintaining Skywards silver status. Got email from skywards Sept 09 saying that account had been credited with miles. Logged onto Skywards to see that account had been debited instead of credit for trip taken back in Feb 2009 BHX- DXB-DOH. Contacted Skywards and was told would get a call back later in day with answer. Had no response and so called again following day and was told would be called back. Got a call later with explanation that I had been credited too many miles in Feb 09 (I assumed it may have been a double miles offer), and having discovered the error Skywards have taken the miles back (6 mths later). Since the Feb 09 flight, I had covered 4 more sectors on EK (Jul 09) and a further 4 sectors in Oct 09. Submitted a complaint via the Skywards website 5 months ago and a letter 3 months ago voicing my dissatisfaction that miles should be taken back 6 months after they occured. I am yet to get a response. Come on EK, surely loyalty must count for something. I am flying out again this month BHX-DXB-DAC, and will be considering my options based on the forthcoming experience.

EMIRATES customer review :  20 February 2010 by P Leech   (USA)

Houston-Dubai-Perth return. FA's were of course variable, ICE great and food was okay. I think Dubai-Houston could probably do with more food but there were snacks if you asked. Drinks, again you needed to ask.

EMIRATES customer review :  18 February 2010 by Hazel Dodson   (UK)

We have flown Emirates for several years (I have held Gold Skywards and my husband and I are currently Silver Skywards members) between the UK and Australia Business and First Class. We are trying to upgrade from Business to First from Dubai to London Gatwick using our skywards miles and are continually being told there are no upgrade seats available. A mockery of the rewards system especially as no doubt when we board the flight at Dubai there will be one or two seats only taken in First Class cabin and staff will not upgrade once the flight has taken off.

EMIRATES customer review :  17 February 2010 by Terry Stokes   (Australia)

Sydney - Christchurch return in B777-300ER. Internet check in meant we had a separate counter and immediate service. Inflight service good, ICE entertainment system the best I have seen and food quality very good. Arrived on time and our bags were waiting for us once we had passed through customs.

EMIRATES customer review :  16 February 2010 by L Mudan   (UK)

LHR-DEL via DXB return. LHR-DXB was good, the only drawback was that service was so slow in food being served and making rest impossible. IFE system froze a couple of time and had to be re-booted. Got upgraded to First on the Delhi sector which was great. Had to make a change to my booking which was done over the phone - smooth with minimal fuss. Return flight from Delhi uneventful but the was poor and flight attendants surly. DXB-LHR probably the poorest flight - an old 777-300ER, no lie flat seats. Very uncomfortable as it was the 3.10am flight when rest was needed by most passengers. Staff service was slow and poor with very few smiles. Why do Emirates give the toiletries bag 45mins before landing ?

EMIRATES customer review :  16 February 2010 by Roger Lyon   (UK)

Have flown Emirates for several years, mainly to Australia and am due to go again in March. Booked this trip back last September in Economy - and since then have been trying to Upgrade the return legs to Business using Skywards miles. Still being told that no seats are available which makes a mockery of the rewards system. Have become extremely frustrated with this and if there is no satisfactory outcome, then this will definitely be the last time I fly with Emirates. Loyalty apparently counts for little!

EMIRATES customer review :  15 February 2010 by T Dunbar   (South Africa)

Last week I wrote some negative comments about my flight from DXB-JNB. To my amazement I received a call today from Emirates customer care who handled the matter extremely professionally, and later phoned to update me on the progress of the complaint and credited my Skywards account by 30,000 miles (enough for one way upgrade DXB-JNB). Well done Emirates, and thank you for your prompt response.

EMIRATES customer review :  12 February 2010 by P Wrigley   (New Zealand)

LGW to AKL via DXB. B777-300 LGW-DXB with great seats, legroom, ICE and food/drinks more than good for economy class. The A340-500 to NZ via Brisbane was another story. The seats are truly uncomfortable and my partner and I both had numb legs midway through this leg of the journey even though we are both of different sizes and stature. The ICE is not so good on the A345 (less choice, which again is odd, considering this is a much longer leg) - food/drink was fine again. The cabin staff were polite and professional but outside the meal and drinks service times they were scarce and didn't seem too bothered about checking on passengers. Having done this trip a few times with Air New Zealand, and comparing the two airlines directly, I have to say that I would chose to fly with Air New Zealand every time. Sorry Emirates, but I expected a better experience.

EMIRATES customer review :  12 February 2010 by Michael Lau   (UK)

Manchester-Dubai-Kuala Lumpur in economy class. Check-in at Manchester swift as I was asked to go to a special lane for silver and gold skywards members. Both flights were very crowded. Cabin crews not as attentive as they used to be. Food minimal in amount and quality below par. Cabin crews were slow to remove the food tray. Didn't particularly enjoy the inflight entertainment either (there weren't many choices). Somehow, the standard has dropped tremendously compared to my previous experience with Emirates.

EMIRATES customer review :  11 February 2010 by T Dunbar   (South Africa)

DXB-JNB. Service was good, entertainment system did not work, slept all the way to JNB. Breakfast was appalling. My impression of the lounge in DXB is not enough showers and average food quantity and quality. Diners Club lounge is much better - unfortunately no showers. I hope Emirates is not on the down as far as quality is concerned.

EMIRATES customer review :  10 February 2010 by Ian Sinclair   (UK)

Gatwick to Dubai, flight left on time and service prompt, the quality of food was well below the standard of most airlines. My untouched plate was removed without a question or comment, crew seemed more concerned with rushing through their duties so that they could sit and chat noisily in the galley - especially irritating during a night flight. Arrived in Dubai exhausted and facing a full day of meetings. Extremely poor service all round and well below par. Completed a comment form, not sure how much notice will be taken of my observations, if any.

EMIRATES customer review :  10 February 2010 by Clive Drake   (UK)

London-Dubai-Auckland in First Class. London-Dubai a new 777ER and the Dubai-Auckland an A380. Great seats and beds that I can enjoy a good night's sleep. Superb food - caviar was plentiful and enjoyable as was chilled Krug and fine food - beautifully presented. FAs friendly and helpful. A380 has a wow factor and with the large toilets and showers for 1st customers.

EMIRATES customer review :  9 February 2010 by Sue Parry   (UK)

Manchester to Sri Lanka changing planes at Dubai. Never again. Outbound delayed just over two hours with no explanation. Food was poor with no choice, drink service only with meals. Miserable staff. At Dubai due to there late take off they closed the gate five minutes early and refused us entry to flight. Five hour delay as we were told it was our fault for being late. No sorry given no food or drink offered. Staff were arrogant and we were left stranded with no help. Five hours later flight was called and we boarded, only to be told there would be a further delay of forty minutes as they were waiting for a delayed flight from Milan. Why they couldn't have waited five minutes for our flight?. I think they are struggling to be a 3-Star airline. Planes on return were dirty and tired with previous occupiers remains still left. They ran out of wine and again no choice of food. Staff seemed bored by everything and were mainly invisible. About time they improved their customer service and customer relations.

EMIRATES customer review :  8 February 2010 by M Draper   (UK)

Heathrow - Dubai return. Outward flight okay, meal acceptable, although we did not have the seats we reserved and it was uncomfortable as no foot rests. Return flight should have been on new Airbus, but this didn't happen - no explanation as to why, therefore once again, never had seats which I reserved. Uncomfortable seating again, and meals were dreadful. Ordered a chicken curry, but it was nothing but skin and unpleasant pieces of chicken. Tea was a piece of dry cake, 2 small quarters of sandwich, and scone - and couldn't have hot drink due to tubulence. I was very disappointed with this trip.