Emirates Airline Passenger Reviews and Emirates Customer Trip Reports

Glasgow-Kuala Lumpur-Glasgow in Dec. I travel this route quite frequently. On my way to KL, the flight was fine especially the second one as it was the A380. The seats are definitely more spacious over the 777. However, most of EK's flights are 777, hence you have to be cramped up in 1 one of the 10 seats across. Their food and entertainment is always top notch. Cabin staff on the return sector were somewhat rude. I was the last to exit the flight in GLA, as the stewardess placed my jacket at the back and she did not return the jacket prior to landing, this led to me waiting for the whole aircraft to clear prior to her returning it. Poor service, however I end up using them because of their connections. Will probably go for MAS the next time around.

Long trip with Emirates. JFK-DXB-JED, then MED-DXB-CAI, and then CAI-DXB-JFK. Overall, the experience was excellent. Excellent service and food, flight times were accurate. Reasons were given immediately for flight delays. Staff helpful and informative. Dubai airport workers directed us to where we needed to be. The only downside with Emirates is that I needed to take a domestic flight to JFK first. A flight from ORD to DXB would be very helpful.

Return flights from Melbourne to Zurich via Dubai. Customer service on A380 Xmas Eve MEL-DXB dreadful. Staff unfriendly and disengaged. Seated next to service area. Staff congregated next to our seats and talked loudly with lights on - very unprofessional behaviour. Ear plugs and eye shades made no difference. Trolleys constantly bumping into aisle passengers with no apologies. Customer service on other legs on A777s was consistently poor. Crews didn't seem organised, very slow/no response to requests for assistance. Disrespect/disregard for senior crew members obvious on all flights. Meal trays left for up to 2 hours after serving. Drinks always served an hour after meals received. Seats were changed on one flight to the 'baby row' with a bassinet in front of us, so not able to use the monitor and crew not interested in assisting.

Birmingham - Kuala Lumpur - Birmingham using Business Class flights. In Birmingham, possibly due to an aircraft change our pre-allocated seats weren't available and we found ourselves given two window seats. Lounge staff resolved this and we were able to sit next to each other. Birmingham lounge is excellent. Night flight to DXB was adequate but after dinner, few FA's visited the cabin. Lounge in Dubai crowded and more like a large cafe whilst we waited for delayed flight to Kuala Lumpur which was satisfactory. On return flight the lounge at Kuala Lumpur was excellent and flight back to Dubai very good apart from one FA in our cabin. Lounge in Dubai less crowded than outward flight so more pleasant and flight home adequate. I noticed a second cabin (Row 6) only had one row making it very claustrophobic. A single small galley forward made slow progress in feeding us and keeping us supplied with drinks. Gluten Free meals for my wife were very good. Limo transfers were good.

Amsterdam to Jakarta via Dubai. Amsterdam - Dubai leg on A380 couldn't have been better. Seats offered plenty of space, great entertainment system, and pleasant, courteous and attentive staff. Dubai - Jakarta leg was something else entirely. Boeing 777 with the 3-4-3 seat configuration is appalling. They have definitely opted for quantity over quantity here. It has to be one of the most uncomfortable flights I have experienced. Staff gave the impression they didn't want to be there, due to the lack of drinks service, I pressed the call button for a glass of water, when someone finally responded, my request was met with a scowl. It was the same with the return journey, Dubai - Amsterdam, excellent. Jakarta - Dubai, awful.

HKG-DXB. A disappointing experience from a frequent Emirates flyer. Plane was at least a decade old Airbus A340 which had dated feel compared to the usual 777's. In-flight entertainment was very old and was a scheduled based system which was a let down for the 9 hour flight, the pre-selection of films was limited and poor. Food was poor. The temperature on board was freezing, people kept adding layers of clothing. Passengers were therefore reluctant to hand over their blankets when collect 1 hour before landing. On landing in Dubai, the plane parked far away from the main terminal and we were shifted onto buses which further added to the overall disappointment on this flight. The irony is that Emirates have opened a new concourse terminal to free up capacity so planes can park at gates. It's a shame that Emirates used this older aircraft for a prestigious destination such HK as this type of plane is usually used for mid-haul destinations from Dubai.

Amsterdam to Dubai on New Year's Eve. Superb aircraft and excellent crew. Special sea food meal delicious. Then on to Cape Town same day. The best crew I have experienced let down by a very old airbus with awful ICE. It is a long flight from Europe so we shall not use them again unless you update your Cape Town / Dubai aircraft. Ratings below were difficult, first trip 5 on all, second, simply awful aeroplane and uncomfortable seats.

MAN-DXB-KUL return. Manchester-Dubai return was ok with good service. However, DXB-KUL- given about 1 drink on a 7 hr flight. Connection in DXB wasn't excellent either, really should change in LHR or AMS next time.

LHR-DXB-SGN-DXB-LHR. Flew out of London on the A380. Excellent aircraft, brand new with fantastic in flight entertainment. Food was generally good but nothing special. Experience let down by poor service. Crew were not unfriendly just inexperienced and lacked the professionalism of other airlines. 777-300 to Ho Chi Minh was old plane with very narrow seats. Service was again not very good and food was significantly worse. ICE system still better than most though. 777-300er back to Dubai was excellent with large screen (bigger than the A380) and a lot of choice. Slept entire journey and crew were better on this leg. Final A380 back to London was similar to first A380 leg: excellent hard product but let down by disengaged, unprofessional crew. Would recommend only if competitors were more expensive.

DXB-CMB-DXB, B777-300ER. Outbound in Business Class and upgraded at boarding to First Class on inbound flight. Transferred to/from Air France flights to/from Emirates at DXB. Terminal 3 transfer desk was not easy to locate, the airport was very crowded and as the usual Terminal 1 and 3 connector area transit desk had only one staff member on duty. Baggage transferred without any problems. A good flight to Colombo that left 30 minutes late (typical at DXB). In-flight staff quite good, but the special meal ordered was awful. Upgraded me (Skywards Silver Member) to First Class on return. First Class Suite very comfortable and well designed, but rather garish on the eye with much fake wood and gold trimmings. Food was very good, as was the selection of alcoholic beverages. However, staff lacked the finesse expected of First Class. Staff very polite and friendly enough. No amenity kit offered. Lounge in Colombo is excellent, and check-in at Colombo was very well handled by friendly staff. Emirates is probably the only airlines that flies a wide-body aircraft on all flights between DXB and CMB. 777 aircraft fleet is well maintained, and the planes are pleasant for this trip, even if only 4 hours in duration. I will use them again on this route in a few months.

Return flights over Xmas, Sydney-Dubai-Dublin. Somewhat disappointing experience. Between myself and my partner, they didn't have any meal choices available 4 times. On the Dublin-Dubai leg, they didn't have post- take-off snacks or pre-landing snacks, as on menu. Staff were very friendly though. On the Dubai-Sydney leg, the staff were a mixture of friendly and apathetic. Breakfast was of poor standard. The entertainment system broke down for over an hour and it took several requests before they reset the whole system. Very slow or no response to call bell. The entertainment system had the same films for the outward trip and the return trip, even though they were nearly a month apart. Overall below expectations.

DUS-DXB-NBO in economy on 777-300ER and 777-200. Although the flight was good, I was a bit disappointed. Had expected more. Staff were just doing their jobs. Did not see any (sincere) smiles. Food was okay (nothing special), but no snacks served. Just one meal. Not enough drinks were offered, but were available in the galley. On the DUS-DXB segment, the first drink was served after the main meal, which is ridiculous in my opinion. Drinks should be offered together with the meal. Inflight entertainment is excellent. 3-4-3 configuration feels a bit cramped and cheap. Great value for money, paid only EUR 560 for the round trip. In conclusion: good airline, good service, but not as special as I thought it would be.

Barcelona to Dubai in economy class on December 26th and back to BCN this morning. Check-in has been very easy and quick, as well as the boarding. Onboard, fantastic food served and the crew treated us well: they were professional and friendly. Very comfortable and the ICE entertainment is fantastic.

Flew return Brisbane to Dubai and on both trips found service to be appalling. Stewards seemed to want to do as little as possible during the flights. I found most of the staff to be not obliging at all. Drinks were few and far between. Pressed button for service call and it remained on! I will not be flying Emirates again.

DXB-MAHE (Seychelles) return. Chauffeur very polite, prompt transfer, lounge in DXB always excellent, check in swift and on board private suites most comfortable. Food is declining in quality, however premium beverages still remain satisfactory. Amenities great for first, pyjamas, toiletries a nice touch. Lounge in Seychelles below par, and service could be a little more attentive. Swift transfer through DXB arrivals in terminal 3 and through to chauffeur once more, polite and prompt. A nice experience but not worth the extra for first, business class more than adequate, particularly on the A380.

If you experience any problems submitting comments on the above link, please use our general   Feedback Page