Emirates Airline Passenger Reviews and Emirates Customer Trip Reports

Flew Manchester-Colombo via Dubai. A380 from Manchester to Dubai was very good - lots of space and really nice cabin, modern and very quiet. Other legs all on the 777-300ER which is definitely not as good. Only got allocated the seats we chose on 1 of the 4 flights - especially as we had a baby and one of their seat selections was just about the worst they could have given us on the plane. Why let you select them if they're just going to ignore you? Food and drink OK. Attendants friendly with the child. All flights on time more or less and connections smooth in Dubai. All flights absolutely full - don't think I've ever flown 4 legs like that on completely full aircraft. Would fly again - especially given the competitive price.

I will only reluctantly fly Emirates again. I have been travelling from Europe to Australia for the past 20 years. Back then it was not unusual to have 2 stops from Australia to Europe. However nowadays Emirates and other major airlines boast more direct routes. I was therefore appalled that on my way from Dubai to Melbourne we had to disembark in Changi airport for refuelling cleaning etc. Why didn't we continue our journey from Dubai on one of their fleet of A380s? I did fly from the UK to Dubai on the A380 which was fabulous, however we were then herded like cattle on to a full ageing 777 from Dubai and being a smaller craft it has to stop for refuelling. I think this is ludicrous and most passengers are very angry at this treatment. I am very pleased not to have booked a First Class or Business Class ticket as they too have been shunted off in Changi (we are here waiting now). At least I had a cheaper ticket.

Birmingham-Dubai-Sydney via Bangkok. Husband managed to leave his phone on 1st leg and was reunited with it leaving Sydney 3 weeks later after a few e-mails and calls to Emirates staff who were very helpful. Had all our seat choices honoured and received our vegetarian meals on all legs. I would always use Emirates as they fly out of Birmingham meaning I can be home in 10 mins!

MEL-BHX, 17 January. Upgraded again on A380 service from MEL to DXB - excellent service. On arrival at Dubai we transferred by train to our connecting flight to Birmingham. Having taken off 30 minutes late the plane lost a little more time and arrived at Birmingham to make a holding pattern over the airport which was closed due to snow. Eventually diverted to Glasgow for refuelling and then, because crew were going off shift, told we would be staying in Glasgow overnight. Emirates in fairness turned a logistical nightmare into success by placing all passengers into the Holiday Inn or Marriott. They gave a £25 meal voucher which said it was exchangeable in the hotel for food and drinks. Given vouchers for £7.50 at the airport for food as the 8am departure necessitated early arrival back at the airport. All in all, Emirates did well.

1st flight was on the 20/12/12, SYD-BKK with Boeing 777-300. Flight was an hour delayed with no comment as to why. Seats for Economy Class are far from comfortable, one meal was served with the wrong choice provided and no chance of replacement as they had run out of the other option. Inflight entertainment is average. 2nd flight was on the 11/01/12, BKK-SYD with same Boeing 777-300 but this time the seats were unbearable. Turbulence meant tea/coffee serving was stopped and it was not resumed. Staff made many mistakes and this is not the Emirates quality I remembered. Will give it another try.

Brisbane-Dubai Economy, selected and allocated chosen seats 47A/B good for two travelling together, gluten free meal good, cabin crew helpful. Dubai-London Heathrow check-in online, easy baggage drop off, on boarding were allocated an upgrade to business class, so a bonus for us. Cabin crew very helpful - this is the second time we have upgraded in the three return flights taken to UK.

Flew with 2 others on 27/12/2012 from MEL-KUL. Pre-booked exit row seats but wasn't given them. Flight was delayed 1 hour. Good passenger boarding system, ground staff seemed friendly and professional. Boarded and realised my seat had been double booked. After a long wait, I was kindly offered an upgrade as I was a Frequent Flyer member. Unfortunately my 2 family members weren't allowed an upgrade so I opted to stay put. Crew acted like it was my fault the seat was double booked and pointedly ignored me the whole flight. Staff service was lacking and indifferent, much like the food and beverage which was also dismal. Surprisingly, no alcohol was served. Inflight entertainment barely existed. Bring your own, especially if you have kids. My family and I were very disappointed as we booked Emirates based on general reputation. We will never fly Emirates again if we can help it.

AMS-DXB-BKK-DXB-AMS. From what I can remember flying with EK in business class 2 years ago it was very average, however, for this trip all 4 flights were on the A380. I believe the staff were better trained, the food tasted better, it was like being on a completely different airline. I liked the bar area and the pod style seats.

JFK-DXB-MAA and MAA-DXB-JFK. Good IFE on all flights. DXB-JFK was on the A380 and it was newer. Cramped seats and poor food selection though. Emirates was the standard to India before, but there are better options available nowadays.

Dubai to Peking on A380. New A380-Terminal impressive and less crowded than Terminal 3. Very indifferent Staff, some spoke hardly any English. Food was not good, below normal Economy Standard. Bad surprise was the ICE-IFE. Usually this is a clear advantage for Emirates but it failed to work, the FA re-booted it several times but did not manage to get it to work. Not recommended.

Frankfurt to Kuala Lumpur via Dubai. All flights were on time, and all planes were full. DXB-KUL in full A380, so the service suffered. I will in the future avoid any A380, since the crew simply can not do their work to satisfy 320 people in economy. On 3 out of 4 flights the choice of food was not possible and I was not sitting at the very back of the plane. Crew ok - nothing special, just do their work. Flight entertainment is good on their 3 flights, but on the flight from DXB-FRA older version of ICE. So always depends which aircraft you get. Would fly with them again if the price is ok.

14 January, LGW-DXB-SYD. Due to a delay in arrival in Dubai, Emirates did not want to move luggage for the connection onto Sydney. They offered hotel for 3 hours then connection via Perth and Qantas to Sydney. Surely they can load baggage on a flight in 30 mins? Very inconvenient and not impressed with customer service. If they can't turnaround the baggage in time then change schedules and do not sell the general public tickets where it's impossible for them to get on a flight. Also, waiting at Dubai immigration is not for the faint hearted, swarms of passengers and the system is very slow. Not impressed when compared to the efficiency of Singapore as a hub. Flight out from Sydney to Dubai, 7 December, 6 am - very poor service/staff, poor food service and quantity for 14 hours.

Hamburg to Shanghai. 3 hour delay in Hamburg because of technical problems. Arrive in Dubai 1 hr 10 min before boarding of the connecting flight to Shanghai, however, Emirates booked a hotel because they told us they were unable to move our luggage from one plane to the other. Instead of EK302 we was rebooked to EK304. Departure time was now 10.25 from Dubai. Another 3 hrs delay before we departed Dubai - reached Shanghai 00.25 instead of 15.15. All in all more then 7 hrs delay. Flight attendants were so-so. I will not use Emirates anymore.

BHX to MEL, 8 January. Lounge excellent at Birmingham us usual. Flight had a slight delay, also as usual, but arrived Dubai on time. Excellent crew service on this leg and comfortable flat beds on new 777. As DXB to MEL leg on A380 we had to take the short train transfer to the new A380 terminal. Business lounge there not yet open so we used 1st lounge. Food was pretty much same quality as business class lounge but champagne much better vintage. Boarding is direct from the lounge for first and business class customers in this terminal which was excellent. It was here that we found we had been upgraded to first. The service, seat and total package is superb in first. Again an excellent crew service.

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