Emirates Airline Passenger Reviews and Emirates Customer Trip Reports   Emirates an official 4-Star Airline   Add your Emirates Review   Emirates detailed 4-Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

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Emirates customer review :  28 February 2010 by C Lee   (Canada)

YYZ-DXB A380. Checked in online the previous tonight and glad I did that! Line at the airport was packed - they have a special line for those who checked in online. I heard so much about this airline but the service is mediocre. Service was really slow in the plane - they take forever to serve food or drink. And when they did serve food; the quality is poor. DXB-CCU A330 really old plane, my armrest was broken; couldn't even plug in my headset. By far no way comparable to Singapore Airlines.

Emirates customer review :  28 February 2010 by M Aziz   (USA)

JFK-DXB-DEL. Our ordeal started with the excess baggage payments that we had to make due to confusion in weight and size restrictions. Delay of flight from DXB-DEL was devastating - we had an infant and even though the delay was around 10hrs there was no hospitality extended except a dinner for adults. No food/water for the baby. Due to this delay we missed our connecting flight from DEL-LKO. This whole episode of delay has left us with a very bad impression of flying emirates.

Emirates customer review :  28 February 2010 by Kevin Tunnicliffe   (UK)

B777-300ER aircraft on Birmingham to Dubai route has old fashioned seats with poor recline and very small individual monitors which cannot be used during take off and landing. It is a shame that such a shoddy business cabin layout when you consider how popular it is. On the last six times I have used this service in the last eighteen months the cabin has always been full. Some seats in the cabin were broken. Food excellent and cabin staff friendly and attentive.

Emirates customer review :  27 February 2010 by N Sutherland   (UK)

LGW-DXB-BKK round trip, on time all sectors. Economy Cabin Seating on the A380 isn't much different from B777 - the same, not very comfortable seat (unless you're pretty small) in a 3-4-3 configuration with maybe a tad more aisle width and slightly more seat pitch. No significant improvement over the 777 in my view with a painfully slow disembarkation process especially if you're up the back. All planes full - Emirates are packing them in. Food and drinks are adequate but an hour and a quarter into the flight before the drinks service comes round is a bit long. Cabin crew are variable on Emirates - see other posts. I keep using them because they have good prices, their reliability is excellent and breaking the journey between Europe and SE Asia suits the way I like to travel.

Emirates customer review :  27 February 2010 by Doug Gallagher   (New Zealand)

AKL-DXB-LHR return. A380 there and B777 / A340 back. A380 an excellent way to travel, seat comfortable and I slept well. The bar at the back of the plane is a great feature. B777 from LHR to DXB also had a good seat and flat bed. A340 had an uncomfortable seat for such a long flight - wasn't fully flat. The crew on all legs were polite, attentive and seemed genuine. IFE was great. Using the A340 on shorter legs might be a better option for Emirates given the variation in business seats they have in their fleet. For long haul the A340 seat isn't quite there.

Emirates customer review :  27 February 2010 by G Mohammed   (USA)

Los Angeles to Dhaka via Dubai round trip. LAX to Dubai was good - sufficient amount of food and drinks were served, quiet environment. For the 8 hour transit time at Dubai , Emirates provided us Marhaba lounge where you could rest on sofa chairs with decent food for free. But experience was very different when we were coming back. Emirates did not provide any lounge at Dubai airport as promised. I chose Emirates despite high fares because of the lounge facility during the 8 hour transit time at Dubai. The airline did not even bother to let us know about it and we were travelling with an infant. I was more surprised when they served just two meals in a 17-hour flight from Dubai to LAX - almost 13 hr apart. I remained silent despite being very hungry for the sake of courtesy, but I heard several passengers asking for foods around my seat.

EMIRATES customer review :  27 February 2010 by D Khoo   (Singapore)

A380 Dubai to London. Found the seat wider than on the unbearable Emirates B777-300ER seats, but it was really hard and making the journey not exactly an enjoyable one. Seat pitch was small too, as I was trapped in a window seat with the passenger beside me sleeping throughout the entire journey. Very quiet, and pleasant cabin environment. However for the airline with the best inflight entertainment award I expected a bit more than the selection of movies and music. Food was not bad. However for their fares it was value for money.

EMIRATES customer review :  27 February 2010 by T Jeans   (UK)

MAN-DXB-SIN. Emirates Lounge in Manchester is superb - food choice and service is excellent and it makes a relaxing start to the flight. Pity the B777's used on the Manchester service have the old Business Class seats - more like a Premium Economy product. Newer lie-flat seats on the SIN leg far better. All flights on time and bags made it despite tight connections in Dubai. Car service excellent too.

EMIRATES customer review :  27 February 2010 by Brent Anderson   (New Zealand)

Auckland-Sydney-Dubai-Tunis. Flew the A380 from Auckland. Service is getting slower and business cabin full from Sydney. Meal service is much quicker in most economy classes. Just not enough staff for such a large business cabin. Not good value. Last leg Dubai to Tunisia on A330 is a terrible business class, same seat width as most economy classes and an entertainment system so old and poor they still have movies on cassettes that can be put into your seat! Seat hardly reclines at all and this is a six hour flight. As skywards gold member, I fail to see any benefits and certainly do not get looked after as a regular business traveller. No wonder Emirates are falling in the rankings.

EMIRATES customer review :  20 February 2010 by A Westwood   (UK)

Economy Manchester to Cape Town return, via Dubai - 4 different aircraft and 4 sets of FAs. We had been led to believe that Emirates was something special, but were not impressed – in fact, we found them mediocre. The food was uninspiring, AVOD was not working on one leg and only partially working on another – having to be repeatedly re-booted by FA. My wife's screen kept freezing on one of the legs. Dubai Airport was a nightmare – packed with passengers milling around at 5,00am! Cabin staff were OK – just - but what really infuriated me was the following: we were in the very back row of a Boeing 777, next to the toilet. After the lights were dimmed for sleeping, my wife and I were kept awake by the constant loud chatter of a female FA in the galley at the tail of the aircraft. I eventually went to ask her to keep her voice down and I got a stony look and no apology. We have flown long haul on BA, Virgin and Air NZ, all of which were far superior.

EMIRATES customer review :  22 February 2010 by Tyson Higson   (Australia)

BNE-AKL return. Started boarding on time in Brisbane, but just as we were about to board, with about half the passengers on the aircraft, there was a computer glitch on the boarding system and we were subsequently delayed by 2.5 hours. We were stuck in the terminal, some family were on the aircraft, with crew giving us updates when possible. Once on board, we waited another hour due to an aircraft issue, with the pilots doing an excellent job on keeping us informed. Once in the air, the service was nothing to rave about. The food was nice, but we only saw the FA's when serving and collecting meals. If only the service was a little friendlier, and the seats were more confortable.

EMIRATES customer review :  22 February 2010 by K Yap   (USA)

JFK-DXB-KUL roundtrip. I took a chance since I had to fly ASAP and the fare was 1/3 cheaper than usual airlines that I take. The flights left on time, seat okay, food do-able, ICE pretty good, FA friendly, call buttons answered and I made to my CNY festival. Downside, narrow aisle, so I ditched my wheeled carry-on as it was difficult to negotiate on the return trip, had to walk down the stairs at Dubai on the way back which is the first time I did it for 10+ years, toilets getting difficult to use at the end of the long flights. I would not pay premium for the flights, but no problem taking it if have to.