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EMIRATES Passenger Reviews and Passenger Trip Reports |
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EMIRATES review : 1 June 2009 : by E Abdelmessih (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-Dubai-Hong Kong-Dubai-LHR with a toddler around 16 months old. One of our worst
experiences ever. Our flights between LHR to Dubai were full to the hilt. Apparently this is
normal. The seats were tight and I am not large. Staff did not seem to understand English
very clearly, as on several occasions we asked if we could get a child's meal for our child
but there were no children's meals available most of the time. If there were child's meals,
it included a mars bar, a chocolate muffin, a cheese sandwich and a very sugary juice poppa.
On other occasions, they would come back with baby puree food jars so I recommend you bring
your own food/drink for your child. On one child food request, the flight attendant came back
with germicide(?), latex gloves and wipes - strange translation indeed. I had also called
customer services to put in a request for a child's meal but because my child was under 2, the
system did not allow her to have a child's meal? When in transit at Dubai, Emirates claims
they have buggies for families to use once you disembark. Absolutely nothing was there both
times we arrived at Dubai. We were then told quite rudely to go upstairs to customer services
which was at the other end of the terminal to find buggies. When we got to customer services
on both occasions, they told us to go to another office halfway down the terminal from them,
and if there were none there to go search for one around the airport. Absolutely rude and
unhelpful. They just did not care. We only tried Emirates on the basis of it's apparent good
reputation and high rating in the past but this was absolute hell. How did it get the high
ratings?? Worst customer service from Emirates staff ever.
EMIRATES review : 1 June 2009 : by Phil Craig (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LGW-DXB-PER. No hassle check in, empty lounge with delicious grub, 777 only a third full,
wonderful service and top class IFE.
EMIRATES review : 1 June 2009 : by Danny Hsu (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
The online check-in for my return flights were only available 24 hours prior to the departure
time (not 36 hours as it stated on their website). When I began the process, something went
wrong with the system and then I could no longer continue the check-in process. When I
repeated the procedure, the system said I have already checked-in but I did not receive any
email notification. None of the telephone numbers worked across a large time difference (US,
UK and UAE) and I had to waste a fortune on listening to the automatic phone messages. I
wonder how one can work like this?
EMIRATES review : 1 June 2009 : by N Jiffry (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LGW-DXB-LGW on Business Class. Overall, an average experience. In flight service is quite
mechanical and the crew lack enthusiasm. Emirates seem to be unable (or unwilling) to take
their crew of different nationalities and create a personality that would define the airline.
EMIRATES review : 29 May 2009 : by N Sutherland (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW-DXB-BKK return, Boeing 777. Excellent Online Check-In, on time out of LGW but fog in DXB
delayed our arrival and put pressure on my 1hr 40min connection. We were an hour late into DXB
but the time from gate-to-gate was around 20 minutes. The flight however held on for a further
30 minutes after the scheduled departure time for some 30 passengers caught up in the fog
problems which is a nice consideration - and we still got to BKK on time. Food, Service and
IFE were all average or above. The 777 is fine except when it's full. (The return legs were
very quiet and I had more than enough space - with on-time arrivals and departures on all
legs). Business Lounge in DXB is very quiet in the middle of the night and breaks the journey
up nicely.
EMIRATES review : 25 May 2009 : by K Black (UAE)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
DXB-LHR Boeing 777. Flight departed at 2.30am, uncomfortable seat, typically EK crew with huge
attitude - insisted on waking me not once, but twice to check if I wanted a drink or meal. I
pressed the call button to ask for a water - no one came, and after pressing it three times
went to the galley to find all of the crew having a chit chat and reading "Hello" magazine!
For all of their investment, EK crew are very mediocre at best and seem to always make you
feel very unwelcome.
EMIRATES review : 25 May 2009 : by Z Hamzah (Ireland)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
London Gatwick-Singapore return. The lounge in Gatwick great with lots of complimentary food
and drinks, a good choice of reading material. Gatwick-Dubai the first class cabin had private
suites which I found excellent and cabin crew was brilliant. I just had a small complaint as
my choice of main course was not available. The rest of the journey was excellent, (no suites
in first class for other legs). The limousine service was brilliant, have to point out that I
had some problems confirming it by phone for the trip to Changi airport in Singapore. However,
the drivers were friendly and professional.
EMIRATES review : 25 May 2009 : by Sylvia Goddard (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
LHR/DXB/CPT return. 2 x Business class and 2 x First Class. Great service in both cabins.
They even produced a cake for my birthday [2 months late!]. Can't fault food, bed, seats or
service. Was able to upgrade online and when I had one problem with that, their telephone
service centre was helpful in getting it right Only let down was the failure of the A380 DXB-
LHR. We were sat waiting for takeoff when they decided they couldn't go but another plane was
found [777 not A380!] within a 2 hour time slot. All classes were either taken to the lounges
or fed and watered at the terminal. They had obviously worked hard to make this happen and I
feel their communication could have been better as we felt they weren't doing anything.
EMIRATES review : 21 May 2009 : by Glen Davidson (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW-DXB-CPT return. Flights all differed in standard of service. First three flights on
777-300ER as no foot rest all were very uncomfortable. On outbound flights service was very
slow and FAs made minimum contact and interaction with passengers. DXB-CPT leg one was
bordering on rude. Much better service on the return leg to DXB from CPT the FAs worked
together providing a much better service to customers. Final leg on A380 and we cannot
complain at all, though footrests would have made the journey more pleasant. FAs on the A380
provide much better service at the level we would have expected for all four flights. ICE
entertainment system is fantastic. Would fly with them again if they improved the comfort
levels and withdrew the extra rows crammed in the 777s - normal layout is 3-3-3, but Emirates
use 3-4-3 seat layout.
EMIRATES review : 21 May 2009 : by M Rust (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LHR-DXB-SYD return A340-500/B777-300 combination fare Economy and Business class. Excellent
value traveling the DXB-SYD legs in business class. B777 used on LHR-DXB very cramped although
I occupied front row in economy on outward trip with better legroom. Business seat on A340
comfortable but not a flat bed. Food and service as one would expect. Cabin crew professional
and helpful although they dissapeared throughout flight for long periods of time. Would have
been nice if they had passed through cabin more frequently, particularly in business class.
Transfer through DXB seamless and highly efficient although at the gate was surprised to find
my seat had been changed with no explanation, having selected it online well in advance.
Courtesy taxi provided on business class legs which proved to be an excellent service. IFE
system good although this isn't particularly important to me. Would fly with Emirates again
but they should do something about space on 777s as this does spoil what is otherwise a good
experience.
EMIRATES review : 20 May 2009 : by B Pereira (Canada)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Toronto to Dubai and Dubai to Mumbai - service good but the seats were not. However, returning
from Mumbai to Toronto via Dubai, I had seats 50 J and K. The service was below satisfactory.
it felt like me and my husband being seated in the last row were forgotten and served last
almost after everyone finished their meals. Also, by the time they served us, we did not get
our meal choices. Just before we arrived in Toronto, I was approached for feedback by one of
the crew members and when I told her what I felt, she did not note it down. I want to know
why? Are they not open to feedback? Are they too arrogant? I will definitely think twice
before I choose to travel by Emirates again.
EMIRATES review : 20 May 2009 : by Roger Lyon (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MAN-SYD. Out on7 B77ER via Dubai and Bangkok. Service okay, ICE excellent. Offered an upgrade
from Bangkok to Sydney which was a nice surprise. Old fashioned Business seats - not lie flat,
but comfortable. Service good and food more than acceptable. Return on new A380 in Business to
Dubai using Skywards miles. Seats good with massage points effective. Mini bar and nice lounge
at rear which wasn't used too much due to it being a night flight. FAs were pleasant but not
overly present unless called. Dubai to MAN on B777ER in Economy -full and lots of crying
children, but that is always a possibility. Baggage reclaim at both SYD and MAN was good. Big
problem with Dubai airport - Terminal 3 has far too few toilets and the Emirates lounge does
not admit Skywards Gold or Silver members. You have to walk to Terminal 1 - and by the time
you get there, it's time to walk back to T3 for your connection. Have been loyal to Emirates
for a few years now, but am not sure that I will continue with them.
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