EMIRATES   Passenger Reviews and Customer Trip Reports

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EMIRATES customer review :  28 September 2009 by A Corr   (Ireland)

LHR-DXB-SIN return. Staff were pleasant and chatty. Widescreen AVOD on A380 and some 777's. Fantastic that it is never turned off, but I wonder about safety issues regarding this during take-off and landing. Food generally tasty - on return from Singapore, however, had the misfortune to be sitting behind group of lads that plagued every member of cabin crew for alcohol under the guise that they had a fear of flying. Extremely unprofessional attitude of staff. As this was an overnight flight, they became increasingly rowdy and I couldn't sleep. After complaints by passengers, the cabin manager came down from First Class to have a chat with them, but this entailed having a laugh with them. Staff cautioned them with "If you're caught drunk in Dubai, you'll be arrested..." but continued to ply them with alcohol. Where is the sense in this?

EMIRATES customer review :  24 September 2009 by Lorenzo Pasquini   (Italy)

BKK-HKG, my first time on an Emirates flight, confortable seats, good entertainment, leg space and meal. I had a pleasant flight even if no one explained why the plane had a delay of 45 minutes.

EMIRATES customer review :  24 September 2009 by D Horn   (Australia)

Melbourne to Frankfurt via Dubai Business Class. Business Class Seats on the long haul flight from Melbourne-Dubai were a joke. Did not recline fully and they super old, narrow and simply very uncomfortable (on Airbus 340). The seats on the B777 Dubai to Frankfurt was a bit better. The food was atrocious, I couldn't even eat it. The staff nice and well trained, though, making sure I had enough pillows to rest my pregnant body somehow in those uncomfortable chairs. The ground staff also was very nice and bend the rules when we checked in a pram for an unborn baby - thumbs up for that!

EMIRATES customer review :  24 September 2009 by L Whitmore   (UK)

BHX-DXB-MLE return. Cabin only half full so a nice quiet flight. Service was a little slow. Thankfully on arrival in Dubai we had an airbridge instead of a bus which has been more common place when arriving from BHX. The next leg to the Maldives was in 1st - went to the 1st class lounge and sampled the food/drink there and had a free back massage. Only 4 in this cabin but the 2 people behind were very drunk and loud but thankfully shortly after take off fell asleep as it was 0345 flight. We asked for breakfast to be served before landing and the staff were great. Slippers/eyeshades were handed out but no amenity kit or pyjamas. On our return from MLE in 1st, we were the only 2 in First and had most attentive crew. The lounge in MLE is shared so busy. DXB-BHX after a 2 night stay in Dubai, - on boarding a very noisy 2 year old on the row in front. This little boy did not shut up for the whole flight screaming and wailing throughout. Even the noise reduction headphones did not work while watching films. The service was the usual business class service again seemed very slow between main and dessert. Three out of the 4 legs were good and the final leg was down to inconsiderate parents who had not enough sense to look after their child properly.

EMIRATES customer review :  18 September 2009 by Linda Wills   (UK)

London-Dubai-Mauritius return. A380 is great and the TV screen and entertainment the best I've ever experienced. The food was excellent and the crew helpful. The leg to Mauritius was a B777 with angled lie flat seats which was great. On the return trip, the same except the crew on to LHR were a little less well organised and pretty noisy when lots of people were trying to sleep.

EMIRATES customer review :  18 September 2009 by J Linehan   (UK)

BHX-DXB-LGW economy, the A380 in seat 68A on the outward leg. Excellent room, food good and a good supply of drinks. Fantastic ICE. On the return to Gatwick, plenty of room on the aircraft, food good and the ICE, although more limited, was still very good. Service on both legs was attentive.

EMIRATES customer review :  15 September 2009 by D Waterfall   (Australia)

Melbourne-Dubai-Newcastle return Economy all the way, Gold FF but no offer of upgrade. Seat unbearable and no room between seat (less than other airlines have flown with), crew did not service poor. Business lounge in Dubai good and in Melbourne excellent, paid for a business class seat on Dubai to Melbourne because economy seats were back breaker. Will not fly with Emirates again.

EMIRATES customer review :  15 September 2009 by Dianne Dutoit   (South Africa)

JNB-DXB. A few words of advice to those of you traveling this route, they only have limited quantities of food which are prepared for the flight. Which means that if you are sitting in the front row, they start their meal requests from the back to the front row and you usually have the last choice of the remaining 1 or 2 items on their menu! This has happened to me on 3 occasions, and despite complaining to the head stewardess they don't seem to have done much about it. I found the service to be of a low standard and have resorted to using Qatar Airlines instead to fly to JNB or CPT.

EMIRATES customer review :  15 September 2009 by S Preston   (UK)

BHX-DXB-BKK return economy. Check in Birmingham good, staff good and flight on time. Travelling with 5 year old and child meals booked online for all flights were delivered. Seats for all legs seats. ICE entertainment best eve. DXB-BKK return on A380 was fantastic. Seats and entertainment excellent. Only downfall is Dubai airport which seems to have people sleeping all over the floor and not enough seats.

EMIRATES customer review :  10 September 2009 by Jaiilam Amir   (Maldives)

Male to Colombo return, an A330 for this route. The seats were quite big in economy and the flight was comfortable. However the food was horrible and unedible. No drinks except water was offered. Cabin crews giving an average service. Not upto the mark for a 4 star airline.

EMIRATES customer review :  8 September 2009 by Michael Little   (Australia)

Düsseldorf-Dubai- Melbourne (via Singapore). Emirates offers an outdated Business Class product on this route in A330 aircraft - narrow seats which do not recline fully, and small and unclear IFS screens. The cabin crew friendly, partly making up for the average food and inability to get much sleep. Business Class lounge at Dubai was crowded and difficult to find a seat. The legs to Singapore and Melbourne on a B777-300 were much more comfortable, with the ICE system and seats with near-flat recline. Both crews great and food was better.

EMIRATES customer review :  8 September 2009 by F Dellera   (Italy)

MXP-DXB-KIX round trip economy class, upgraded on Business for the last leg. Nice, polite crew, excellent food.

EMIRATES customer review :  5 September 2009 by Beatrice Kogan   (UK)

Purchased a business class return ticket London to Mauritius and had to travel on a night flight Mauritius to Dubai on a seat that did not recline, as their business class seats normally do. I paid for business class seat but might as well have paid for economy travel. I am waiting for a reply to a letter sent ages ago and the company should not advertise that they offer the very best in term of service as it is far from correct. They used to be caring and offer good service but it is no longer so.

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