EMIRATES review :  1 June 2009 : by E Abdelmessih   (UK)

LHR-Dubai-Hong Kong-Dubai-LHR with a toddler around 16 months old. One of our worst experiences ever. Our flights between LHR to Dubai were full to the hilt. Apparently this is normal. The seats were tight and I am not large. Staff did not seem to understand English very clearly, as on several occasions we asked if we could get a child's meal for our child but there were no children's meals available most of the time. If there were child's meals, it included a mars bar, a chocolate muffin, a cheese sandwich and a very sugary juice poppa. On other occasions, they would come back with baby puree food jars so I recommend you bring your own food/drink for your child. On one child food request, the flight attendant came back with germicide(?), latex gloves and wipes - strange translation indeed. I had also called customer services to put in a request for a child's meal but because my child was under 2, the system did not allow her to have a child's meal? When in transit at Dubai, Emirates claims they have buggies for families to use once you disembark. Absolutely nothing was there both times we arrived at Dubai. We were then told quite rudely to go upstairs to customer services which was at the other end of the terminal to find buggies. When we got to customer services on both occasions, they told us to go to another office halfway down the terminal from them, and if there were none there to go search for one around the airport. Absolutely rude and unhelpful. They just did not care. We only tried Emirates on the basis of it's apparent good reputation and high rating in the past but this was absolute hell. How did it get the high ratings?? Worst customer service from Emirates staff ever.

EMIRATES review :  1 June 2009 : by Phil Craig   (UK)

LGW-DXB-PER. No hassle check in, empty lounge with delicious grub, 777 only a third full, wonderful service and top class IFE.

EMIRATES review :  1 June 2009 : by Danny Hsu   (UK)

The online check-in for my return flights were only available 24 hours prior to the departure time (not 36 hours as it stated on their website). When I began the process, something went wrong with the system and then I could no longer continue the check-in process. When I repeated the procedure, the system said I have already checked-in but I did not receive any email notification. None of the telephone numbers worked across a large time difference (US, UK and UAE) and I had to waste a fortune on listening to the automatic phone messages. I wonder how one can work like this?

EMIRATES review :  1 June 2009 : by N Jiffry   (UK)

LGW-DXB-LGW on Business Class. Overall, an average experience. In flight service is quite mechanical and the crew lack enthusiasm. Emirates seem to be unable (or unwilling) to take their crew of different nationalities and create a personality that would define the airline.

EMIRATES review :  29 May 2009 : by N Sutherland   (UK)

LGW-DXB-BKK return, Boeing 777. Excellent Online Check-In, on time out of LGW but fog in DXB delayed our arrival and put pressure on my 1hr 40min connection. We were an hour late into DXB but the time from gate-to-gate was around 20 minutes. The flight however held on for a further 30 minutes after the scheduled departure time for some 30 passengers caught up in the fog problems which is a nice consideration - and we still got to BKK on time. Food, Service and IFE were all average or above. The 777 is fine except when it's full. (The return legs were very quiet and I had more than enough space - with on-time arrivals and departures on all legs). Business Lounge in DXB is very quiet in the middle of the night and breaks the journey up nicely.

EMIRATES review :  25 May 2009 : by K Black   (UAE)

DXB-LHR Boeing 777. Flight departed at 2.30am, uncomfortable seat, typically EK crew with huge attitude - insisted on waking me not once, but twice to check if I wanted a drink or meal. I pressed the call button to ask for a water - no one came, and after pressing it three times went to the galley to find all of the crew having a chit chat and reading "Hello" magazine! For all of their investment, EK crew are very mediocre at best and seem to always make you feel very unwelcome.

EMIRATES review :  25 May 2009 : by Z Hamzah   (Ireland)

London Gatwick-Singapore return. The lounge in Gatwick great with lots of complimentary food and drinks, a good choice of reading material. Gatwick-Dubai the first class cabin had private suites which I found excellent and cabin crew was brilliant. I just had a small complaint as my choice of main course was not available. The rest of the journey was excellent, (no suites in first class for other legs). The limousine service was brilliant, have to point out that I had some problems confirming it by phone for the trip to Changi airport in Singapore. However, the drivers were friendly and professional.

EMIRATES review :  25 May 2009 : by Sylvia Goddard   (UK)

LHR/DXB/CPT return. 2 x Business class and 2 x First Class. Great service in both cabins. They even produced a cake for my birthday [2 months late!]. Can't fault food, bed, seats or service. Was able to upgrade online and when I had one problem with that, their telephone service centre was helpful in getting it right Only let down was the failure of the A380 DXB- LHR. We were sat waiting for takeoff when they decided they couldn't go but another plane was found [777 not A380!] within a 2 hour time slot. All classes were either taken to the lounges or fed and watered at the terminal. They had obviously worked hard to make this happen and I feel their communication could have been better as we felt they weren't doing anything.

EMIRATES review :  21 May 2009 : by Glen Davidson   (UK)

LGW-DXB-CPT return. Flights all differed in standard of service. First three flights on 777-300ER as no foot rest all were very uncomfortable. On outbound flights service was very slow and FAs made minimum contact and interaction with passengers. DXB-CPT leg one was bordering on rude. Much better service on the return leg to DXB from CPT the FAs worked together providing a much better service to customers. Final leg on A380 and we cannot complain at all, though footrests would have made the journey more pleasant. FAs on the A380 provide much better service at the level we would have expected for all four flights. ICE entertainment system is fantastic. Would fly with them again if they improved the comfort levels and withdrew the extra rows crammed in the 777s - normal layout is 3-3-3, but Emirates use 3-4-3 seat layout.

EMIRATES review :  21 May 2009 : by M Rust   (UK)

LHR-DXB-SYD return A340-500/B777-300 combination fare Economy and Business class. Excellent value traveling the DXB-SYD legs in business class. B777 used on LHR-DXB very cramped although I occupied front row in economy on outward trip with better legroom. Business seat on A340 comfortable but not a flat bed. Food and service as one would expect. Cabin crew professional and helpful although they dissapeared throughout flight for long periods of time. Would have been nice if they had passed through cabin more frequently, particularly in business class. Transfer through DXB seamless and highly efficient although at the gate was surprised to find my seat had been changed with no explanation, having selected it online well in advance. Courtesy taxi provided on business class legs which proved to be an excellent service. IFE system good although this isn't particularly important to me. Would fly with Emirates again but they should do something about space on 777s as this does spoil what is otherwise a good experience.

EMIRATES review :  20 May 2009 : by B Pereira   (Canada)

Toronto to Dubai and Dubai to Mumbai - service good but the seats were not. However, returning from Mumbai to Toronto via Dubai, I had seats 50 J and K. The service was below satisfactory. it felt like me and my husband being seated in the last row were forgotten and served last almost after everyone finished their meals. Also, by the time they served us, we did not get our meal choices. Just before we arrived in Toronto, I was approached for feedback by one of the crew members and when I told her what I felt, she did not note it down. I want to know why? Are they not open to feedback? Are they too arrogant? I will definitely think twice before I choose to travel by Emirates again.

EMIRATES review :  20 May 2009 : by Roger Lyon   (UK)

MAN-SYD. Out on7 B77ER via Dubai and Bangkok. Service okay, ICE excellent. Offered an upgrade from Bangkok to Sydney which was a nice surprise. Old fashioned Business seats - not lie flat, but comfortable. Service good and food more than acceptable. Return on new A380 in Business to Dubai using Skywards miles. Seats good with massage points effective. Mini bar and nice lounge at rear which wasn't used too much due to it being a night flight. FAs were pleasant but not overly present unless called. Dubai to MAN on B777ER in Economy -full and lots of crying children, but that is always a possibility. Baggage reclaim at both SYD and MAN was good. Big problem with Dubai airport - Terminal 3 has far too few toilets and the Emirates lounge does not admit Skywards Gold or Silver members. You have to walk to Terminal 1 - and by the time you get there, it's time to walk back to T3 for your connection. Have been loyal to Emirates for a few years now, but am not sure that I will continue with them.

If you experience any problems submitting comments on the above link, please use our general Feedback Page