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Emirates Airline Passenger Reviews and Emirates Customer Trip Reports
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Emirates customer review : 28 February 2010 by C Lee (Canada)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
YYZ-DXB A380. Checked in online the previous tonight and glad I did that! Line at the airport
was packed - they have a special line for those who checked in online. I heard so much about
this airline but the service is mediocre. Service was really slow in the plane - they take
forever to serve food or drink. And when they did serve food; the quality is poor. DXB-CCU
A330 really old plane, my armrest was broken; couldn't even plug in my headset. By far no way
comparable to Singapore Airlines.
Emirates customer review : 28 February 2010 by M Aziz (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
JFK-DXB-DEL. Our ordeal started with the excess baggage payments that we had to make due to
confusion in weight and size restrictions. Delay of flight from DXB-DEL was devastating - we
had an infant and even though the delay was around 10hrs there was no hospitality extended
except a dinner for adults. No food/water for the baby. Due to this delay we missed our
connecting flight from DEL-LKO. This whole episode of delay has left us with a very bad
impression of flying emirates.
Emirates customer review : 28 February 2010 by Kevin Tunnicliffe (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
B777-300ER aircraft on Birmingham to Dubai route has old fashioned seats with poor recline and
very small individual monitors which cannot be used during take off and landing. It is a shame
that such a shoddy business cabin layout when you consider how popular it is. On the last six
times I have used this service in the last eighteen months the cabin has always been full.
Some seats in the cabin were broken. Food excellent and cabin staff friendly and attentive.
Emirates customer review : 27 February 2010 by N Sutherland (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW-DXB-BKK round trip, on time all sectors. Economy Cabin Seating on the A380 isn't much
different from B777 - the same, not very comfortable seat (unless you're pretty small) in a
3-4-3 configuration with maybe a tad more aisle width and slightly more seat pitch. No
significant improvement over the 777 in my view with a painfully slow disembarkation process
especially if you're up the back. All planes full - Emirates are packing them in. Food and
drinks are adequate but an hour and a quarter into the flight before the drinks service comes
round is a bit long. Cabin crew are variable on Emirates - see other posts. I keep using them
because they have good prices, their reliability is excellent and breaking the journey between
Europe and SE Asia suits the way I like to travel.
Emirates customer review : 27 February 2010 by Doug Gallagher (New Zealand)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
AKL-DXB-LHR return. A380 there and B777 / A340 back. A380 an excellent way to travel, seat
comfortable and I slept well. The bar at the back of the plane is a great feature. B777 from
LHR to DXB also had a good seat and flat bed. A340 had an uncomfortable seat for such a long
flight - wasn't fully flat. The crew on all legs were polite, attentive and seemed genuine.
IFE was great. Using the A340 on shorter legs might be a better option for Emirates given the
variation in business seats they have in their fleet. For long haul the A340 seat isn't quite there.
Emirates customer review : 27 February 2010 by G Mohammed (USA)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Los Angeles to Dhaka via Dubai round trip. LAX to Dubai was good - sufficient amount of food
and drinks were served, quiet environment. For the 8 hour transit time at Dubai , Emirates
provided us Marhaba lounge where you could rest on sofa chairs with decent food for free. But
experience was very different when we were coming back. Emirates did not provide any lounge at
Dubai airport as promised. I chose Emirates despite high fares because of the lounge facility
during the 8 hour transit time at Dubai. The airline did not even bother to let us know about
it and we were travelling with an infant. I was more surprised when they served just two meals
in a 17-hour flight from Dubai to LAX - almost 13 hr apart. I remained silent despite being
very hungry for the sake of courtesy, but I heard several passengers asking for foods around
my seat.
EMIRATES customer review : 27 February 2010 by D Khoo (Singapore)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
A380 Dubai to London. Found the seat wider than on the unbearable Emirates B777-300ER seats,
but it was really hard and making the journey not exactly an enjoyable one. Seat pitch was
small too, as I was trapped in a window seat with the passenger beside me sleeping throughout
the entire journey. Very quiet, and pleasant cabin environment. However for the airline with
the best inflight entertainment award I expected a bit more than the selection of movies and
music. Food was not bad. However for their fares it was value for money.
EMIRATES customer review : 27 February 2010 by T Jeans (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
MAN-DXB-SIN. Emirates Lounge in Manchester is superb - food choice and service is excellent
and it makes a relaxing start to the flight. Pity the B777's used on the Manchester service
have the old Business Class seats - more like a Premium Economy product. Newer lie-flat seats
on the SIN leg far better. All flights on time and bags made it despite tight connections in
Dubai. Car service excellent too.
EMIRATES customer review : 27 February 2010 by Brent Anderson (New Zealand)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Auckland-Sydney-Dubai-Tunis. Flew the A380 from Auckland. Service is getting slower and
business cabin full from Sydney. Meal service is much quicker in most economy classes. Just
not enough staff for such a large business cabin. Not good value. Last leg Dubai to Tunisia on
A330 is a terrible business class, same seat width as most economy classes and an
entertainment system so old and poor they still have movies on cassettes that can be put into
your seat! Seat hardly reclines at all and this is a six hour flight. As skywards gold
member, I fail to see any benefits and certainly do not get looked after as a regular business
traveller. No wonder Emirates are falling in the rankings.
EMIRATES customer review : 20 February 2010 by A Westwood (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Economy Manchester to Cape Town return, via Dubai - 4 different aircraft and 4 sets of FAs.
We had been led to believe that Emirates was something special, but were not impressed – in
fact, we found them mediocre. The food was uninspiring, AVOD was not working on one leg and
only partially working on another – having to be repeatedly re-booted by FA. My wife's screen
kept freezing on one of the legs. Dubai Airport was a nightmare – packed with passengers
milling around at 5,00am! Cabin staff were OK – just - but what really infuriated me was the
following: we were in the very back row of a Boeing 777, next to the toilet. After the lights
were dimmed for sleeping, my wife and I were kept awake by the constant loud chatter of a
female FA in the galley at the tail of the aircraft. I eventually went to ask her to keep her
voice down and I got a stony look and no apology. We have flown long haul on BA, Virgin and
Air NZ, all of which were far superior.
EMIRATES customer review : 22 February 2010 by Tyson Higson (Australia)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BNE-AKL return. Started boarding on time in Brisbane, but just as we were about to board, with
about half the passengers on the aircraft, there was a computer glitch on the boarding system
and we were subsequently delayed by 2.5 hours. We were stuck in the terminal, some family were
on the aircraft, with crew giving us updates when possible. Once on board, we waited another
hour due to an aircraft issue, with the pilots doing an excellent job on keeping us informed.
Once in the air, the service was nothing to rave about. The food was nice, but we only saw the
FA's when serving and collecting meals. If only the service was a little friendlier, and the
seats were more confortable.
EMIRATES customer review : 22 February 2010 by K Yap (USA)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
JFK-DXB-KUL roundtrip. I took a chance since I had to fly ASAP and the fare was 1/3 cheaper
than usual airlines that I take. The flights left on time, seat okay, food do-able, ICE pretty
good, FA friendly, call buttons answered and I made to my CNY festival. Downside, narrow
aisle, so I ditched my wheeled carry-on as it was difficult to negotiate on the return trip,
had to walk down the stairs at Dubai on the way back which is the first time I did it for 10+
years, toilets getting difficult to use at the end of the long flights. I would not pay
premium for the flights, but no problem taking it if have to.
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