EMIRATES   Passenger Reviews and Customer Trip Reports

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EMIRATES customer review :  29 October 2009 by D Siriwardana   (Sri Lanka)

Emirates now have blocked almost all upgrades to a higher class using skywards points. In fact there are no upgrades available for December between DXB and MEL. Gold members no longer have a priority over non members over seat selection, EK have also now introduced a policy of blocking off bulkhead seats. Recently I have been unable to acquire these seats and surprised on boarding the aircraft to see them occupied not by passengers with infants but by the one off infrequent fliers! There are other airlines who prioritise and look after their frequent fliers, but Emirates seem to have now adopted a completely differEnt attitude towards Gold members. Return trip Durban to Dubai - many lapses and unprofessional cabin crew and unsafe journey. One aspect is disorganized seating arrangements. They had got the families with infants, many husbands and wives all mixed up at different seats. When bottled water was requested the FA said it is an extra service and it is over. An hour later we asked another male member of the crew. I cannot understand how He brought us water which was said to be finished by the his female colleague. Also it is unbelievable that water supply to a passenger is limited after paying that much!

EMIRATES customer review :  26 October 2009 by Paul Constantinou   (UK)

LGW-DXB. First leg of flight to Jakarta. Poor in every respect. 1 hour plus delay at LGW. Explanation in gate lounge (gate 51 standing room only, hot & stuffy) different from that on plane. Cabin crew somewhat surly and seemingly disinterested. Food poor and tasteless including special dietary request. White wine served warm. 3 class 777-300ER seats too narrow, no footrests. ICE had plenty of films but a strange selection. Sitting at DXB waiting onward flight hoping that as its 2 class it may be better. After an equally pitiful LGW-DXB- Jakarta round trip in August this was the benefit of the doubt trip. Verdict outbound and waiting at DXB - even BA to Caribbean is better than this, at least they offer an affordable premium economy.

EMIRATES customer review :  26 October 2009 by S Reay   (Australia)

Christchurch - Sydney on B777 in business class. Staff very nice but service was a little lacking. I found the seat to be very uncomfortable - ICE entertainment system has a lot of options available but my remote seemed to be some 20 seconds behind the main screen so i ended up using the touch screen instead. Limo service excellent in Sydney.

EMIRATES customer review :  21 October 2009 by M Robson   (Australia)

BNE-DXB-LGW / MAN-DXB-BNE in economy class. Legroom was fine, it was the seat width that I have issues with, the B777-300ER layout 3-4-3. Both flights to and from Brisbane transited via Singapore - while many people see this as a pain, it was nice to get off and stretch your legs. Ground handling at SIN could be a little better in regards to transit pax. Food on board was good, and plenty of it. Also plenty of drinks etc. Blankets and pillows still standard. All in all, a good series of flights, and value for the money.

EMIRATES customer review :  19 October 2009 by Helen Bowles   (UK)

LHR-DXB-BKK return. B777 LHR-DXB and legroom was awful, I had a window seat and felt very shut in so to speak. We changed to the A380 for DXB-BKK and thought the leg room was much better. Meals were ok, usual airline food.

EMIRATES customer review :  19 October 2009 by K Kim   (New Zealand)

AKL-SYD on A380. Seats good, IFE very good, food good. The check in was quite disorganised with three flights scheduled so close to each other resulting in many passengers forming a long line checking at the same time. FAs were performing their job adequately. However, it feels like they are more focused on getting their duties taken care of on schedule than looking after some of the passengers needs. A380 has nice leg room and few nice features that go with the newest passenger aircraft.

EMIRATES customer review :  18 October 2009 by D Carmichael   (UK)

NCL-DXB on A330, DXB-SYD-CHC on B777-300ER. Cabin staff attentive - a pity the Emirates ground staff at Bangkok did not communicate as expected. Transit Business passengers were not informed of the location of Business lounge - left to their own devices - pretty poor - especially as most transit passengers had been flying for a total of more than 14 hours.

EMIRATES customer review :  16 October 2009 by S Storer   (Australia)

Dubai to Brisbane - Business Class. A very poor experience as a seat was not able to be adjusted and no alternative was available. As this is a 13hour+ flight the decision to fly Business Class was mainly made on the comfort offered by Business Class seats and as this was not available it was a waste of money.

EMIRATES customer review :  16 October 2009 by N Mudalige   (Sri Lanka)

CMB-SIN-CMB Boeing 777-300ER on both legs. ICE system was excellent, crew friendly and efficient. The meals were good (lunch served CMB-SIN, and a light meal on return flight). Check-in was efficient and fast - didn't have a long queue at either CMB or SIN. The only set back was that I didn't have a choice of meals on CMB-SIN leg because they had run out. Great value for money and a pleasant experience.

EMIRATES customer review :  13 October 2009 by Dexter Lee   (Singapore)

Singapore-Dubai-London. Originally scheduled for a later flight from Singapore but that flight was cancelled, thankfully Emirates' customer service rebooked me on an earlier flight out. Generally good service throughout both legs of my journey, food good but what surprised me was the lack of a lunch meal on Dubai-London (EK001). Only breakfast was served - a minor disappointment.

EMIRATES customer review :  8 October 2009 by J Elmolla   (Egypt)

MEL-DXB, DXB-CAI not connecting flights. We checked-in online and print our boarding passes - yet we still got given new ones and pretty much had to re-check in. However check in at MEL was quick. Flew the 14 hours on the A340-500, seat width adequate - just. ICE system was great, although sometimes felt the touch screen was a bit off. Flight attendants were fine, not great but never rude. Food great, lots of it! DXB-CAI, much the same, although the food was better, and seats were smaller, but fine for a 4 hour flight.

EMIRATES customer review :  7 October 2009 by Richard Brown   (Malta)

Malta - Dubai - Malta. Two efficient flights, but no more. B777-300 on the way to Dubai, which was better configured than A330 on journey home. ICE system on B777 very impressive, though wife struggled with remote control. Excellent check-in at Malta and Dubai, priority baggage that worked, excellent hot towels and generally friendly and efficient service. Against this was very sub par food, a Limo driver in Dubai who had no clue where he was going, and the tendency for the crew to disappear for long periods on the flight from Malta, with limited water top-up. The seats in the B777 had a small drinks facility built into them.

EMIRATES customer review :  7 October 2009 by U Naresh   (India)

Recently flew a mix of Business class and economy class on Emirates between India/Dubai and the Maldives. I found Emirates Business class to be consistently average, at times the crew looked bored, demoralised, even rude and dismissive - I found the crew on Business class to be lacklustre. The same may not be said for economy though. The seats are tight, but service, food and general product is good. The crew are more attentive - sometimes even courteous. Emirates is value for money, but their expansion has diluted the personal touches though.

EMIRATES customer review :  5 October 2009 by Albert Sharma   (UK)

Emirates now have blocked almost all upgrades to a higher class using skywards points. In fact there are absolutely no upgrades available for all of December between DXB and MEL. Gold members no longer have a priority over non members over seat selection, in fact EK have also now introduced a policy of blocking off bulkhead seats. Recently I have been unable to acquire these seats and surprised on boarding the aircraft to see them occupied not by passengers with infants but by the one off infrequent fliers! There are other airlines who prioritise and look after their frequent fliers, but Emirates seem to have now adopted a completely differEnt attitude towards Gold members. Perhaps it is now time to change loyalties from Emiratesd.

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