Emirates Airline Passenger Reviews and Emirates Customer Trip Reports

DXB-JED, C Class. Outbound flight was positive. Pick up by chauffeur was on time and pleasant as always, check in, security and Immigration within 5 minutes and through to the lounge which was spot on. A380 lounge is far superior to that of the other lounges as its calm clean and the smoking room is fantastic. Flight delayed by one hour due to holding for delayed passengers. Once airborne, crew were perfunctory, it was 7 am. No alcohol as KSA flight, no big deal really at 7am. Food was ok not particularly inspiring, landed 45 mins late and bussed to terminal. Return a different story. No chauffeur pick up, arrived to check in and it was bedlam, people and staff shouting, pushing of Y class Pax into business class queue, Emirates staff just stood there and did nothing. Finally checked in by rude man, no business class fast track, lounge was filthy and food minimal. No priority boarding. Staff were good on board, pleasant and obliging, food was not good - ordered low fat, got what looked like a lump of turnip and a fish roll. Landed 45 mins late and the fast track immigration took 45 minutes. Bags obviously on belt within that time. For a 2 hr 45 min flight at 1200 euro Id expect much better.

Dubai to Athens (Greece), Feb 2013, Business. 2 hours delay. The boarding gate was in the old terminal, a 30+ min walk. I fly this route often and it's been more than a year they haven't managed to board us from terminal 3; one out of two flights boarding by bus. FA's were OK, the food was mediocre. The seats of the A330-200 Business Class are awful; narrow and leave the feet hanging for people less than 1.80m height. The IFE is completely outdated; very small screens, and most of them way off in terms of colour and image quality.

CCU-DXB-LHR Economy class - a big disappointment. CCU-DXB was an A300-200, and looked very tired. I am smaller than average but found the seat pitch only just adequate. The lumber control was wrongly set for me but the adjustment button didn't work didn't work making it quite uncomfortable on a 5 hour plus sector. I had a sound fault on my IFE which made it all but impossible to watch any films or listen to music. The cabin crew were an unfriendly and unhappy bunch. Being trapped in a centre seat meant I had to use the call button to get a glass of water. But to no avail, despite pressing it another 3 times at 5 minute intervals. DXB-LHR was better, mainly because the A380 is a newer and much more comfortable aircraft with better seat pitch. Overall I think Emirates have a real problem with their cabin crew. They may be young and pretty or handsome, and speak half a dozen languages, but don't seem to bond as a team. Worse still they don't know how, or haven't been trained, how to provide an efficient high volume meal service. We waited about 3 hours for the main meal, despite leaving DXB at lunch time. And with Emirates you get your choice of red or white wine not during the meal but once you've finished eating (I took a glass of water)! Likewise for afternoon tea the beverage came along later, to be followed by the scones after you've finished everything (including the clotted cream and jam) drunk your tea and returned to your movie. Add to that the air traffic delays at DXB, and the nightmare if you have to transfer terminals in the middle of the night, and I conclude that Emirates only care for high yield passengers and should be avoided.

Sydney to Dubai December 2012 left me, my wife, and two children in the darkness of 'night mode' and without any light, call button or entertainment system for the entire duration of the flight. We notified of an egg-allergy several weeks prior to flying but this was not catered for. Also, there was 8 hours between breakfast and lunch. The flight experience was consequently hellish.

Travelled Brisbane - Dubai - Manchester and return in Economy. Brisbane - Dubai - Brisbane on 777, good service apart from one of the two meals served between Dubai and Brisbane. Seating is very uncomfortable for a 14 hours non-stop flight especially on the return leg where the cabin was completely full. The return flight was 2 hours delayed due to fog in Dubai which is not the airline's fault. Dubai - Manchester - Dubai both legs on the A380 and the food, seat comfort, IFE and general experience was noticeably better, couldn't really fault it at all. Beware of rows 40-45 on the A380 - there is very little overhead locker space for hand luggage. I only had one piece but when I boarded the lockers were already full with other people's stuff which meant my bag had to be stowed about 10 rows behind my seat. Two days before my return flight from Manchester I was offered a deal to upgrade to Business Class on the Dubai - Brisbane leg which given the length of this sector (14 hours) I would have happily taken. Unfortunately however it was only available online and the online upgrade system wouldn't accept my payment despite several attempts. Overall however Emirates did a good job, and I would have no hesitation using them again.

Gatwick-Dubai-Bangkok and back Saigon-Dubai-Gatwick. This was the worst long haul experience we have had. The staff were unhelpful, food options ran out quickly so we had to settle for whatever was left and we had to ask for drinks (water) as they were rarely offered. The staff were unhelpful and the quality of service was simply poor.

LGW-DXB return F-class Boeing 777-300ER. Chauffeur service punctual and friendly, fast track security at LGW and also for immigration at Dubai. Lounges good. The DXB lounge in terminal 3 was virtually deserted around midday. Flights were excellent in comfortable suite. Food and service exemplary, FA's friendly and attentive. Possibly for daytime 7 hour flights Business class would be quite acceptable another time.

SIN-DXB-IST, CAI-DXB-SIN. The SIN-DXB and DXB-SIN were both with A380. Outbound flight was not full, I had 3 seats to myself. The food was okay. The IFE was good. However the inbound flight was full. There was no toiletries pack (socks, eye shade, toothbrush + paste) provided for 7 hours night flight. I had to request the eye shade from one attendant and I got it only after asking another flight attendant. DXB-IST and CAI- DXB were with B777. You can see the contrast of IFE quality between A380 and B777. They should upgrade the IFE on B777.

I have flown Emirates a few times and feel that their service is rapidly declining. I visited Malaysia on honeymoon from South Africa. My flight out of Johannesburg was delayed due to late arrival of the aircraft which meant I missed my connection to Kuala Lumpur. The next available flight to KL was 11 hours later. All I was offered by Emirates staff at Dubai airport was 1 meal voucher. Missing my connection meant that I lost my night's prebooked accommodation in KL (a special honeymoon surprise) - and 2 successive days spent in airport terminals!. I submitted feedback to the airline by means of email and online submission and 1 month later am still awaiting a response.

GVA-DBX-ICN, and the experience was mixed. B777-300ER out of Geneva was comfortable but nothing special. The food was really poor and the service downright surly. I don't think I saw a single smile. The connection in Dubai was fairly straightforward but I was surprised how poor the signage was and how complicated routes inside the terminals were. I liked the massive business lounge in the new 380 terminal - quiet and comfortable smoking lounge, staff friendly and the boarding directly from the lounge. Dubai-Seoul the business cabin of A380 lacks style and charm but the seating is well-designed and spacious. I loved the mattress and the extra pillow and slept unusually well. The cabin crew were charming and helpful but food was not only average in terms of quality but bresola with a strange salad (not on the menu) was served when smoked duck breast had been ordered. The main course came without the advertised Korean soup. Not impressive. I don't use in-flight entertainment so can't comment on it.

BHX-DXB-COK return. Excellent flight from UK, good leg room, very impressed with quality and quantity of food and drinks. Flight from Dubai in a very old airplane and seat pitch much less than the newer planes. Flight from COK was ok but very early so slept. Flight from Dubai was full and large numbers of passengers with huge amounts of luggage - staff were often struggling to keep control. Quite a long delay getting off the plane and baggage re-claim due to all the luggage. Took almost 90 minutes from landing to leaving airport.

CPH through DXB to MRU. Picked up on time from our Copenhagen hotel for our complimentary chauffeur drive, express check in by friendly staff at CPH, pleasant and quiet lounging pre-flight. Experienced high standard of service and kindness, excellent food on both flights. Cabin attendants always at hand. Seats on 777-300ER gave hours of good sleep, seats 777-300 comfortable for relaxing, not so comfortable for sleeping. ICE system worked without problems on both legs, easy to understand and rich on offers. Emirates lounge in Dubai in peak hours was a delight, quiet and lots of free tables/seating. Staff friendly. We found the C- concourse business lounge closed due to construction works. Invited to use the first class lounge, which we did. We would not hesitate to recommend Emirates and are looking forward to the return flights.

Frankfurt to Saigon via Dubai. In total, a delay of 5 hours, just one flight was on time. Dubai to Saigon flight delayed 3 hours. In Dubai, we had to de-board and were driven to the terminal which took 15 minutes. The Emirates Terminal was very crowded and there were not enough seats at the gate. The cabin crew on all flights were friendly, but very uncoordinated. It took 2 hours until they served me a meal, the drinks were served when I was already finished. Although all flights took about 7 hours, they did not serve any snack or beverages before landing. The seat was comfortable and the entertainment system good, but not excellent. However, I would have preferred a good service and an on time arrival!

4 sectors in Economy class. Inconsistency in service standards is the most glaring feature. Singapore-via Dubai-Paris. Service excellent for economy standards. A380 from Singapore to Dubai was only half full so the cabin crew had a lot of time on their hands to clean the toilets, take orders for drinks and to promptly answer call buttons. Second sector Dubai to Paris, again 777 aircraft was half full. Cabin crew welcomed me back by my family name. Extra drink runs were provided frequently. However, for my return journey London Heathrow- via Dubai-Singapore, service standards had fallen drastically. Both sectors were in 2 different A380 aircraft's. Both aircraft's were completely full in economy class. Staff ignored verbal requests for drinks. For the London to Dubai sector, I had a problem with the audio and was told by a cabin attendant he would get me a new headset but he did not act on it. Drink requests were ignored. They also forgot to serve passengers. The cabin crew on the return journey did not provide any extra drink runs at all in between meals and after the last meal. Worst of all were the state of the filthy toilets on both sectors.

My partner and two children flew on new A380, Melbourne to Auckland and back over Christmas. Sadly our trip did not live up to expectations. No drinks/refreshments served until 2.5 hrs into 4 hr flight. It was early morning and we were all hungry. No meal provided for my infant despite me having pre-ordered it. Told to wait until after service, needless to say no one ever came back. Overhead locker jammed shut and hostess couldn't open it, said she'd come back after service - she didn't. When staff brought toy packs around she more of less threw a colouring book at my 4 year old and then said 'sorry, run out of colouring pencils'. When adult meals came out my partner was holding our baby on his lap and they tried to give him his meal which obviously he couldn't manage. They said they'd bring the meal back later but it never appeared. The meals took more than an hour to come to us at the back of the plane. No arrivals cards were passed out so in the Auckland terminal I had to spend 15 mins filling in 4 cards. All in all I think the new larger planes are almost too big, staff are struggling to manage to attend/feed/water that many people. There was none of the usual Emirates care and warmth. Flight home was almost the same as above although this time we got arrivals cards and my overhead locker didn't jam shut. However no baby food was brought out. Refreshments/meals took just as long to be served and again staff seemed stressed out. Terrible service.

A380, 777ER, LHR-DXB-BNE, 11th Feb, Business. Pickup at LHR fine, new large Emirates lounge fine but food at one end and drinks, only, 200yds the other way. Lounge at DXB, if you can find it, as the signage is only one sided, is the length of the terminal branch, but boarding straight from lounge. Seat pods like a F1 cockpit, totally different concept, everything to hand though and beds flat, if you have a 2 on the side then they are totally separated. FAs were fine, pleasant and helpful, food definitely just economy plus, drinks fine - champagne before takeoff. A777ER straight to BNE, again FAs fine but food just economy plus, or worse. Upgrade from the old seating as I remember and for some reason sleeping easy although not flat beds. IFE complex with dual or triple controls but a good range of films etc. Pick up at BNE - a bit of a wait whilst a disgruntled driver was commandeered to take us up the coast.

Heathrow to Auckland via Dubai and Sydney in business class on A380. A very pleasant experience all round. Seats very comfortable and reasonably spacious. I did not really suffer from the narrowness in the business class seating reported by some other reviewers. Food and drink were very good with plenty of choice. One or two of the cabin crew seemed more interested in their own conversations and their own meals than they were in helping passengers although others were attentive. Transit in Dubai was very straightforward, again one of the problems others have reported. We got through security promptly and went straight to the lounge without delay or hassle. Boarding was direct from the lounge, another plus. Had to leave the plane at Sydney and go into the transit lounge for a short time. Plane was delayed and we were called individually and told that we could go into the business class lounge until the plane was ready – good service. Return airfare London to Auckland was about £1700 cheaper than the likes of Singapore airlines Air New Zealand and Malaysian and very good value. I shall use again if the price is as competitive and their service remains as good.

Jo'burg-DXB-Seattle return LAX-DXB-Jo'burg. Flight was comfortable after being collected by chauffeur - friendly, co-operative and enjoyable experience. The 2 hour layover went by quickly as queues to showers et al just swallowed the time up - very over crowded. Flight to Seattle was extended by 2 hours due to a passenger taking ill but the flight was great the food excellent, staff friendly only the seat is shoulder narrow if sitting on left side not sure where to put your arm, as ice etc. is in the way. The Return trip from LAX felt swift, food and spirits excellent, entertainment very good and flight staff very good. I would recommend anytime.

MAN-DXB-SGN return. Manchester to Dubai in refurbished 777 was ok with good food and IFE. However, the onward flight to Saigon was in an outdated 777 with poor staff service and limited food (ran out of meal choices - get what they had left). Same applied on the two return legs.

Had 6 legs with them recently: MXP-DXB-MCT-DXB-CGK-DXB-MXP, all in economy class except the DXB-CGK leg for which I accepted their offer for business class upgrade against payment. My general opinion is positive, mainly for the ICE and for the fantastic hub they have in Dubai, but I also share the common feeling that the continuous increase of their network, fleet and personnel is leading to a general loss of quality and the superior experience you could get just a few years ago, even in economy, is probably gone. The best on Emirates flights is food and entertainment system, way better that any other carrier I have flown with but the seat comfort on their B777s is really nothing exceptional because of the 3-4-3 configuration which is nonsense to me. Talking about the business class, the seat is lie flat and very comfortable and the screen in front of you really huge. Again, good quality of food in terms of quantity and quantity even if the hostess in charge for our row was not very professional and made many mistakes during the flight, messing up with the orders of my neighbour at least 3 times! T3 in Dubai may be very crowded early in the morning but there is plenty of things to do (shops, restaurants, etc.) so time goes by rather fast. Business lounge spacious and with lots of food available. Check-in procedures always fast and well organized while boarding sometimes slower than necessary and kind of confused, especially in Jakarta. The price I paid for the whole trip was about 1.000 Euro, including the 350.00 upgrade.

Perth-Dubai-Newcastle return. Very average. That about sums up Emirates overall, apart from the seats in 777 economy which are horrendous. I'm 6 ft, average build but was crippled, even had a sore hip when I got back from the return journey. Asked for extra leg room at the gate on the final leg. Got a seat already allocated. Food, service and transfers ok and just missed the fog chaos from the previous at Dubai airport.

LGW-DXB-HKG. Departed on time from LGW on an up to date B777-300ER. Seats comfortable but aisles were very narrow resulting in me being continuously bumped by passing flight crew and passengers. Latest inflight entertainment with USB sockets. Food good on both legs but crew were miserable and did not crack a smile at all. First leg to DXB arrived early which meant we had to go into a holding pattern for 40 minutes. DXB as usual was crammed. Next leg to HKG departed on time but was on an older B777 with older version of ICE and rock hard seats. One consolation was that the flight was not too full. All in all I was happy with my experience and would consider flying with Emirates in the future.

LHR-CPT, business class. Service standards are taking a dive, along with food quality and comfort. A380 comfy seats although service non existent. Dubai-Cape Town a nightmare. Not worth business class prices on the dinosaur planes used on this route. Seats are at least comfy business class seats I have ever encountered. I used to like emirates, but will never fly on these old aircraft again. My monthly trip with my business colleagues will now be given to another airline.

FRA-DXB-CMB, 4 Feb 2013. Very disappointed. Late start in Frankfurt as so often recently, technical problems in Dubai airport, which could happen anywhere, but the handling of the staff of the situation was unacceptable. No information whatsoever, not even a glass of water while waiting in a hall with roughly a thousand people and no fresh air! No attention to children or older people. No special treatment for anyone. We had to run around the airport for ages and left roughly 2 hours late. Service is not like many years ago, certain Stewardesses (especially younger ones) need lot more training to behave adequately and not being rude to passengers. Drinks are always served after meals? Service is quite slow now and staff are not very friendly, especially Frankfurt airport staff and some crews on different routes. The last 3 or 4 flights had delays and passengers were never properly informed or treated according to the situation. Rules when booking have also changed dramatically to the negative. If I can avoid, I will not fly Emirates anymore.

DXB-COL, 30th January, 1st Class, Seat 2A. As always car collected me on time to Dubai Airport. Problem was at check in - informed that the gate was in Terminal One. After the 35 minute walk, arrived at the lounge, which at least was next to the gate, lounge ok, food ok. Boarding, fine, B777er suites, fine. My problem with this flight, and I do this flight very often is that the breakfast is to say the least, dire and this is first Class. Eat before you fly - make sure you eat in the lounge. Apart from that, flight ok and on time. I know one does not fly for the food, but come Emirates, your other meals are great.

CGK-DXB return. Flight from Jakarta to Dubai was on new 777. The seat was comfortable and nice big screen in each seat. There were also electric and USB sockets in each seat to recharge your smart phone or your laptop. Meal was good and flight crew was attentive. Unfortunately on return flight things went downhill, we got old 777. The seat was a bit cramped and the screen was not as nice as the first flight. Delayed 3 hours due to the fog and we were already on the plane. Why let us check-in if they had already knew there was a delay? The pilot kept advising us that we would be delayed by 1 hour and then another 1 hour and then another 1 hour. When finally there was a green light to take off it was already 1pm (supposed to be take off at 10am). Lunch was served at 4pm - we were starving by that time. Unpleasant experience on the return flight.

Emirates don't seem to care. We did a split fare flying Sydney - Dubai - Geneva. On the way over we flew business class ( return was Economy) part of this deal was when we arrived in Dubai free of charge they would put us up in the Meridien Hotel (1st class Hotel) we were looking forward to this. On our arrival when they were suppose to drive us there they told us 'sorry no vacancies at this hotel, we'll have to put you up in another hotel'. When we got to this other hotel, the receptionist told us 'you can't stay here they've made a mistake, we have no rooms' So anyway after arguing with them and this was going on for 2 hours driving us around in the heat after a 12 hour flight from Sydney, they took us to some dodgy 3rd rate hotel that was old and on a busy road. Couldn't even go for a swim as the pool was closed at the time and you felt very uncomfortable anyway as the men just glared at you. This hotel wasn't exactly the Meridien. Also anytime we booked ahead (we did this the day before the flight) to reserve our seats they would change them on us also, what's the point if you go in to reserve seats and then the airline doesn't stick to this, anyway same with the confirmed accommodation ,which was printed on our E-ticket that we had a booking at the Meridien, so with our 2 children both ways on the way over and return we didn't even sit with the kids. So basically we've worked out with Emirates, nothing sticks, they promise you one thing and then change it on you afterwards and they don't care. Can't recommend Emirates or Dubai.

LHR-KUL via DXB. Arrival at the check in desk at Terminal 3 at London Heathrow was a breeze and checked in by a friendly gentleman who checked my bags and informed me that my Flight EK006 would be delayed 30-60 minutes due to heavy snowfall. Flight departed 45 minutes late. A380 was very quiet, smooth and had plenty of room having been roughly 75% full. During the early stages of the flight crew began service but shortly disappeared for quite some time before clearing the meal trays. IFE was initially confusing to use but after a couple of hours was fairly simple. As we began our decent into Dubai the Flight crew informed us that Fog had delayed many flights and we were subsequently put into a holding pattern for 30 minutes. Arrived into to Dubai 1 hour 15 minutes late. I originally had a 1 hour 30 minute connection. Shortly after disembarking I was ushered by Emirates Ground Staff to security and to the next flight (I was actually the last person to board the KUL Flight). This flight was also delayed due to the fog and the flight crew told us we were no. 32 in queue for take-off thus being 2 hours late leaving Dubai. This flight was one of the older Boeing 777-300's being much nosier, cramped and older IFE, however the cabin crew where very friendly, warm and humorous which made up for this, I had on both flights an Asian Vegetarian meal, both of which were very good. The fight crew made up roughly 1 hour during the flight and we arrived into Kuala Lumpur just after 10:20pm (1 hour 5 mins late). Overall a very good second experience with Emirates.

CPH-DXB-BKK return. 777-300 cabin a bit cramped but very spacious on A380. 3 out of 4 flights where more than 30 minutes delayed at departure but they managed to arrive almost on time. DXB airport lacks space during busy hours in the morning. Overall a very positive experience and will fly EK again.

DUB-DXB, business class. Check in was a breeze and was through security in minutes. The lounge in Dublin is basic enough using the airport lounge rather their own. Flight boarded and departed on time. Crew again go through the motions but more like droids than actual humans. Food was fine, wines good and constantly topped up without asking. No refreshment bags offered being informed these are only for flights over 8 hours, even though this one was 7.5 hours. Overall not a bad experience but not a great one either, I am getting the feeling more and more that Emirates Business class you are paying for the seat comfort only, food and beverages are average and the crew are getting more and more disinterested. One point of the mark is that with all their marketing of their crew, their uniforms especially on the male crew look dated and sloppy with shirts hanging out and un-ironed.

MCR-SYD return. Out on A380 to DXB and 777 to Sydney. Same on return. A380 very quiet and spacious. ICE modern but on 777 it was old style and not so much choice or quality. Staff on board were ok with one on the outward flight particularly helpful. Connection in DXB rather manic although an Emirates rep was on hand to guide us to our other flights. Had to use the new train to get to the 380 terminal and made it with minutes to spare. Emirates will need to review it's transit times where a Terminal transfer is involved! Had to bring my flight forward at 24 hours notice and extra cost was exorbitant!

Delays at Dubai airport 24th January, were handled in an abysmal manner. Missed connection due to late flight, was at my flight gate in time but denied boarding whilst other passengers were still boarding the aircraft, gate staff would / could not give me any information, only told me to go to transfer desk. Waited 4 hours in a queue at the transfer desk, to then be told to go to a transfer desk in another terminal. Utter chaos, hundreds of people in limbo in the airport with no help / advice or organisation from Emirates staff. I accept problems / delays will occur from time to time but will not accept the total lack of assistance that was available when Emirates would have quite clearly known hours in advance these problems were going to occur when a number of aircraft's landed in Dubai. On top of that, during the first leg of the flight I had no headphones in the seat, despite numerous requests to staff they were still not provided so was unable to use the in flight entertainment system.

JFK-BLR in economy via DXB on Jan 22, 2013. The trip was defined by heavy fog that crippled operations at Dubai Airport and this caused ripple effects throughout the day. Flight from JFK-DXB was on an A380-800 which was fabulous. Supposed to land at 8.10 am in Dubai. Around 7.30 am, we got put in a holding pattern over the Persian Gulf halfway between Qatar and Dubai and we stayed there until 9.30 am when they gave us permission to land. Touched down at 10 am, but had to wait another hour on the tarmac before a gate opened up. Got to the gate at 11 am and there was another delay of half an hour for the gate bridge to be connected and for passengers to disembark. Service was excellent however. While taxiing after landing, flights attendants came through the cabin and served juices. When we got out of the aircraft, Emirates staff were ready to lead groups of us through to connecting flights. The on-demand entertainment system was left on until the moment the gate bridge was connected and flight doors opened. Connecting flight DXB-BLR scheduled to depart at 12.05 pm, however we were given a departure time slot of 2.45. Entertainment system was turned on and they started the food and beverage service. Emirates handled the situation very well. The only thing that I can suggest would be better communication between ground staff and flight crew after landing so that everyone on the plane is reasonably certain about when exactly disembarkation can take place. The worst part of the journey was the food. I had reserved an Asian Vegetarian meal at the time of booking and had made sure that it was selected when checking in online. However, my choice seemed not to have been registered. I was lucky that on all segments, there were vegetarian options on the menu and that these options were available when the food cart came to me, but I did see that some other people did not get vegetarian food.

CDG-DEL via DXB. Check-in in CDG was excellent and A380 from CDG-DXB was magnificent with comfortable seats and nice sized screens in economy. Meal service was good both in terms of quality and quantity and the flight crew were rather charming. Unfortunately, things went downhill when we landed in DXB. Due to fog in the morning, our connecting flight to DEL was delayed over 6 hours. However, the arrangements in Dubai and the ground staff service were completely deficient. No information provided on when the flight would depart, gate numbers changed frequently. Flight information screens provided no information and there was no staff present at the boarding gates. Emirates flight information desks were manned by staff who were not aware of the delay and kept advising us that the flight had departed adding to the frustration. Finally, a supervisor appeared telling us the flight would depart at 1500 hrs. When we arrived at the gate at 14.00 hrs told the flight had already closed for boarding. Eventually they let us board. Unfortunately, this experience was not limited to our flights but all other flights departing. Flight from DXB-DEL was on an older A330 which was several steps down in terms of comfort compared to the A380 however was still acceptable given the length of the flight. Bottom Line: The inflight product is excellent however the poor transfer arrangements in Dubai raise serious questions about basic reliability and I would therefore avoid flying Emirates in the future.

Flight from Brisbane to London. Plane was clean. Flight attendants didn't welcome us at the door. Asked a female flight attendant where my seat was and she pointed down the other row of seats and said 46k, there. Flight departed on time. Cabin crew started the meal service without a smile. After dinner they disappeared. Never again with Emirates.

Dubai to Mumbai (EK502, January 23, 2013) delayed for over 6 hours without any apologies, refreshments, or customer care. I believe that after check-in it is the airlines responsibility to take care of delays, but Emirates in its own home hub was very indifferent to customer plight. With a 2 year old in tow, this was a disastrous start. Had Emirates bothered to inform the inordinate delay, I would have stayed home rather than spend 6 hours at the airport running to the gate each time they announced the departure that kept getting postponed. Unfortunately most outbound flights to Mumbai that day were running late. Airlines did not explain the real reason but is seemed that fog had disrupted the incoming aircraft.

First Class, LHR-HKG, 4 Jan 2013, all legs on A380. LHR-DXB saw me without headphones for an hour and the amenity kit and sleep suit missing until 3 hours into the 7 hour flight. Food choice and quality was poor - akin to Business Class, with me then being stuck in my seat as after I had finished the food tray wasn't removed for 45 mins. My transfer to the Hong Kong connection in Dubai was horrendous, a train journey, with a 500 yard hike at high speed. Apologies were offered by the Purser, who said the new A380 terminal had been delayed in opening hence the long walk. Food served on the DXB-HKG leg was inedible and the Purser came and apologised personally. Things continued downhill on the return leg via Bangkok a week later, the menu was the same between HKG and BKK and BKK - DXB. On the DXB-LHR flight, between checking in online and getting to the airport my plane was changed from an A380 to a Boeing 777. I planned and paid for the more expensive flight, my seat was no longer a window seat. The First Class seat and entertainment system stopped working half way through the flight disabling the seat adjustments and entertainment system. There was nothing the crew could do and my entire experience was one of huge disappointment with the way Emirates handled me as a First Class paying customer.

Melbourne to New Zealand on 6 January 2013 and returned from New Zealand to Brisbane on 16 January. The staff appeared as if they didn't want to be there and everything seemed too hard. Upon booking my flight, I requested a special gluten free diet which I received on the way over. However on my return I was given a normal meal. I requested a blanket but the stewardess never delivered it so was cold for most of the trip. On my return, when tea was offered, I requested green tea but was advised they were serving black tea only. A short time afterwards, I pressed the service light to request some water. One of the cabin crew turned it off and promptly left without asking me what I needed. I pressed it again and the service light then remained on for 45 minutes without any service. I wouldn't fly Emirates again.

SIN-DXB-BHX. Flight from SIN to DXB had a stopover in Colombo, I thought it was a total waste of time, Emirates make you stay on the plane while the cleaners come in to clean the plane. The flight attendant who served me my meal was most helpful and tried to get me the meal that was non-spicy when it ran out from the trolley she was handling. There were some flight attendants on the SIN-DXB flight sector that are mostly unhelpful and rude. DXB-BHX flight was excellent, very friendly and helpful flight attendants throughout. Food on both sectors just average. Entertainment system was the only thing I found to be the best of Emirates. Overall, I think flight attendant service could have been improved.

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