Emirates Airline Passenger Reviews and Emirates Customer Trip Reports

Cape Town - Dubai - Barcelona, returning from Venice. All but 3 legs of the journey on the B777-300ER which was a pleasure due to the better beds. The Venice-Dubai leg was on a A340-300 which don't have fully reclining seats. Fortunately only a 5.5 hour flight. All trips had clean cabins and well-maintained toilets, professional and friendly staff, and functioning audio/video equipment. Found the food to be better than our trip on Emirates last year; well cooked and a good selection of dishes. Ground staff were all efficient and friendly. All flights but one (half-hour late, but made up flying time) left punctually. Will happily recommend and fly Emirates again.

LGW to BKK via DXB return in First class. Like previous experience with Emirates, this was a mixed bag. LGW-DXB, the service was exemplary whilst the next, DXB-BKK on a flagship A380 was a huge disappointment. There is no doubting that the First Class Suites are superb but cabin crew vary too much in their approach. BKK-DXB after the welcome drink the crew simply vanished until 30 mins into the flight with no cabin checks. Consequently, my wife was hit by the 'goodie' basket that had not been collected and slid off the counter during takeoff. The lounge at DXB was a disappointment after the experience in the old terminal. It is vast, occupying half of the 4th floor and there is only direct access to a few selected gates. We left from gate B32 which entailed having to walk from one end of the lounge to the other just to get the lift down to the main concourse and then have to walk all the way back under the lounge and to the far end of the terminal. It is a good job we didn't wait for the lounge call or else we would have missed the flight.

Return flight Melbourne to Manchester. Some sections fair, some terrible depending on crew. Manchester - Dubai had disinterested staff (no water/hydration offered at all, had to ask), female flight attendant in my section spent all her time with a male passenger she knew and although he had a plentiful supply of beer whilst chatting with her at the back of the plane the other passengers were ignored. Another female attendant got aggressive with a passenger when he asked another passenger near to him (who was drunk) to keep noise down. She actually threatened to call security to deal with the sober passenger. All this was done in a very loud and aggressive way, very poorly managed. It was all a bit of a nightmare, couldn't wait to get off the plane. Terrible customer service.

MAN-DXB-KUL return in First class B777-300 private suites. All round great service from chauffeur cars, good lounges, Sushi bar in Dubai first class lounge, KUL lounge not as good. On board service was excellent and on demand dining service with a good varied choice of food. Greeted by name on all flights by the purser.

So we book a flight from Sydney to dubai on the A380 as a special first flight for my son and a 40th present for me. At Sydney we book in and are told we are being moved from our flight to another A380 that will get us to Dubai on time. A380 turned out to be a 777 via Bangkok which meant we where late 4 hours into Dubai. Packed into the old style cabin with no space and staff who preferred to chat with each other rather than help their passengers. Bad service from staff on the ground, unhelpful in the air - earplugs with 1 hour to go in a 6 hour flight is not the answer. Being lied to and bumped but offered no service when we find out too late and ask for help.

I am a regular Emirates client (Economy) and Silver member. Was flying several times in 2011 as well as 2012 (BKK-ZRH- BKK and HKG-ZRH-HKG). ICE is the best point, seats in 80% of all cases broken and dirty. Staff is probably the greatest issue. Rude, not attentive and harsh, a terrible experience, except in one Business class flight on the A380 (BKK-ZRH), which was very friendly service. I wrote a feedBack to Emirates twice, since I was so upset with the service. Will not fly Emirates anymore.

HKG-DXB an A330-200, one of Emirates older aircraft. Seat space not too bad. However, the entertainment system did not work for the duration of the flight (8 hours) for anyone. DXB-MAN a Boeing 777-300 with very cramped seating. Once again problems with the interactive entertainment system which only seemed to be effecting me. That said the crew seemed to be aware of a "freezing issue" with the new ICE system.

Economy service has deteriorated steadily in the past couple of years. Online Check-in is fine and essential at some airports. Baggage allowance is generous for their frequent flyers but quite frankly who can use a 42kg baggage allowance? Their seats are not as comfortable as their equivalents in Etihad or Qatar and neither are the Cabin Service or Food Choices as good as these other airlines. DXB is becoming a dreadful airport to transit through (especially for Emirates flights where a considerable amount of bussing is used). IFE is still amongst the best and their Business Class product is fine but economy is slipping badly.

DXB to MAN EK17. First time on A380, a very big disappointment. Started with a very slow and convoluted boarding procedure; once finally on the plane the aisles are narrow and the gaps through which you have to squeeze into your seat are even narrower (I'm 6' 2", 14 stone and really struggled to get in and out). The seat area had not been thoroughly cleaned from the previous flight; service was haphazard - I sat next to my wife in the middle seats (E & F) and our meals were at different speeds because we had different cabin crew serving us, she had finished before I got my main meal. My wife was served the wrong dessert and drink; they forgot to serve tea and coffee; when a steward(ess) finally did appear they would remove half full drinks. My advice - if you want a drink go the bar at the back of the plane, get it yourself and then don't let go until you've finished it! With 76 seats A380 business class feels more like premium economy, the B777 is much better as the cabin crew can cope. On the plus side inflight ICE is very good and there were plenty of films etc to chose from. Also once in the seats they are comfortable.

Dubai to Lisbon. DXB terminal crowded, flight 1 hour late, 20 mins waiting in gate with broken air conditioning, every body soaked in sweat. Bus to plane not properly air conditioned, was in a traffic jam across to the plane, took 30 mins. Then a long wait as we had missed slot. Wife had a migraine and was sick. Plane very dirty, tatty and smelt. Food debris in the floor. Food average and staff rude. Flight back Manchester to DXB on A380, over 30 mins standing in a queue at boarding gate, totally disorganised. Flight an hour late. Food very poor and staff rude. Again over 30 mins to disembark. Huge queue at DXB passport control (20 mins) and total mayhem for the taxis, another 20 min wait. Emirates can no longer charge a premium for such poor service and unless the tickets are cheap (very) we will not use them again. We are blue card holders but that does not count for anything in terms of enhanced service.

A380 Manchester - Dubai, Dubai - Bangkok A380 on both legs. First leg was fine with good attentive staff. Second leg staff very uninterested and when doing water / juice drink service ran out and did not return! The ICE entertainment is first class and a real plus point for Emirates. Dubai airport is horrible, on the A380 parks so far away from all the shops at present. The A380 economy seats are not brilliant and very firm. Plenty of leg room but uncomfortable when upright.

BKK-DXB-MAN - both on A380 in Business Class. I quite regularly fly Emirates and Business Class on the A380 is superb, and the little bar area at the back is a nice touch. Seats are all aisle-accessible. ICE Entertainment system is the best in the world (particularly like the album selection). Menu selections are sometimes not all that well planned, but food is usually OK and drinks are fine. Lounges in Bangkok, Hong Kong and Birmingham are great. Have also flown Newcastle-DXB twice recently in Business Class on A330 - seats are way too narrow and again this needs attention.

EK650 Dubai - Colombo First Class. Lounge at Dubai as always excellent. Boarding excellent as is the B777ER first class suites. Yet again however, the food served on this sector, DXB-COL, breakfast is a total disgrace, and as it is Emirates home base totally unacceptable. My advice is eat in the lounge first. Even the cabin crew admitted that they would not eat it and that's in First Class. I only wondered what was served in BC or EC.

Perth-Dubai-Milan and return in Business, regular long haul business flier. Seats do not fold flat and despite extra mattress became uncomfortable continually sliding down. Footrest digs into ankles and, if footrest is folded out bed is too short for anyone over six foot. Bed quite narrow because of obtrusive holder arrangement for ICE controller which digs into shoulder. All small fry compared to the catastrophe that is Dubai airport and business lounge. 40 minute bus trip to terminal - not too bad on an air conditioned coach with seats but Economy passengers had to stand for whole time. Terminal rammed with people, lounge full to overcrowding, shortage of seats, showers mobbed, queues for dirty toilets. Lounge catering and WIFI good and at least your aren't downstairs which was murderous. Cabin staff attentive, food and entertainment fine but I'll take Singapore Airlines anytime especially as this will only get worse when Qantas start routing through Dubai.

SYD-DXB-BEY, CDG-DXB-SYD, then SYD-DXB-MAD, NCE-DXB-SYD 6 months later. IFE excellent, if not perfect, on almost all flights (DXB-MAD didn't have "ICE" which is their newer entertainment system, but it was better than the IFE on any other airline I've been on). Food was great, staff very polite (though it was a bit odd the non-French/Spanish speaking flight attendants were trying to communicate in English to the French and Spanish passengers when there were other French/Spanish speaking flight attendants). 30kg luggage is great. Randomly got an upgrade to business class on the A380 SYD-DXB which was one of the best 14 hours I've ever spent. Worst part is DXB airport smelling like an ashtray because you can smoke in there, though that's not EK's fault.

Flew from Auckland to Sydney, to Dubai and on to Heathrow in the A380 and came back the same leg through Brisbane to Auckland on the 777. Seats were terrible, no leg room and no footrest, food average at best, service was terrible, none of the non-English staff could understand simple requests. Toilets were filthy and always out of toilet paper and soap. Airbus reflected the mentality of cramped seating for high prices, whilst most of the space is given to those in First/Business Class, I know you pay more for it, but how about a bit more appreciation for the people in economy? Won't be flying them again.

Disappointing Business Class experience from Chennai-Dubai-London Gatwick on September 7th 2012. The flight attendants very forgetful, no checking to see if everything was ok, filled up my plastic water bottle rather than having fresh sealed water bottles, woke me up to try to serve breakfast before we landed in London which I didn't want then never checked back to see if I wanted a drink of any sort. Dubai Business Class lounge is the pits. Queues for showers, a fight for seats and the spa you have to pay for and it is not cheap. Seriously looking at Qatar Airlines next time I fly to Chennai in November. The beds also are not horizontal so you are at an angle.

London Gatwick - Dubai - Sydney return. Chauffeur service fine and on time. Lounge at Gatwick fine, lounge in Dubai is excellent. Staff all great, seat very comfortable, comprehensive entertainment, suite quite private. Shower good if you want to freshen up before landing, certainly a first for me but not sure if it's that much of a big deal. Overall flights were excellent, the reason I gave a lower score for the trip satisfaction was due to ground staff customer service at Sydney York Street which was shocking. to say the least.

I travelled from Birmingham to Muscat and return with a change of plane in Dubai. Equipment used was B777-300ER between BHX and DXB in both directions and A330-200 for the DXB-MCT legs. I found this to be a highly satisfactory trip, starting with a good supper in the lounge at Birmingham so as to maximize the opportunity for sleep on the outward overnight leg. The seat was not perfectly flat but I actually don't mind that and slept for rather more than 4 hours, which is about the best that can be achieved given the length of the BHX-DXB sector, before waking for a decent breakfast. DXB-MCT was slightly delayed but not a problem. I find the A330 seats less comfortable than the excellent new B777, probably because I am a bit less than average height and the seat is quite deep, but it's OK for a short flight. The return journey was equally smooth and perfectly on time. For me, the thing that raised this journey from 'good' to 'excellent' was the performance of the cabin crew. They were helpful and attentive, always coming through the cabin and responding with good humour to all requests. I know that some people have had less positive experiences with Emirates but I can only report what I found, which was very good on all levels.

We flew the stretch Amsterdam-Kuala Lumpur with a stop in Dubai. On the first leg we bought an OnAir internet facility. During part of the second leg the service was not available; a disappointment, but these things happen. But when the service became available we couldn't connect any more with the username we entered for the first part of the trip. What a pity.

Flew Singapore-Dubai and Dubai-Sao Paulo on Sep 1/2 and Buenos Aires-Dubai (Sep 16) connecting to Dubai- Singapore on Sep 18. The seating is cramped, food is mediocre and served at irregular times, any interim requests for snacks are literally and figuratively frowned upon, and the multi-lingual staff are downright rude. Smiles and courtesy are in short supply. As for Dubai airport, it is bursting at the seams and toilets are filthy. Give me Asian airlines and airports any day.

CPT-DXB-TUN. (Boeing 777-ER). After hearing so much about Emirates, I experienced that good service. Entertainment was up to date. I wish they would improve with more Afro-Jazz beats on this particular flight. Food was excellent. This is the best airline for long haul flights.

PER-DXB on a B777-300ER then DXB-LHR on an A380. Entertainment excellent. Food very good. Service okay but could be better. Seat comfort on A380 good. Seat comfort on 777 was a big letdown - 10 abreast seating is too cramped. The seats were narrower than my shoulders and very uncomfortable on a full 11 hour flight. All else was good. Service not as good as the early 2000s when the airline was not so big.

NCL-DXB-NCL B777-300ER. I was on the very first upgraded B777-300ER on the 1st of September. Check in we got bucks fizz and a slice of Emirates 777 cake. Boarding was from the air bridge and rear of the aircraft. ICE system was fantastic, the food was very nice but not as much as I had on the return flight home. The upgrade of aircraft was for the increase in cargo and not passengers, there were lots of spare seats and also the odd row of middle seats. On return the Emirates staff let everyone board at once which was just stupid as the plane was running 50 minutes late when boarding started. More food on the return leg and again empty seats, once again the food was very nice and FAs were great.

Often the cheapest way to fly from HKG-BKK and they fly the A380. Boarding a bit chaotic but due mostly to Chinese tour groups ignoring the announcements of boarding by row number. Having been on an A320 prior to the A380 I was stunned to find that the seatbelt was too short and required an extension, something I didn't need on the next flight which was on an A319. Nice light supper with wine and after one movie we were in BKK. Flight slightly early meaning no long lines at immigration as we got in ahead of flights from USA. Best way to travel between these two cities.

BHX-DXB-PER. Both flights on 777 with 3-4-3 seating. First leg not too bad but delayed at BHX which we were warned of at check in. Very narrow seats and extremely cramped when sitting 3 abreast. Fortunately the plane was not full and one of us was able to move into the middle seats to give a little more room. Arriving at Dubai airport we were shipped over to terminal 3 in crowded buses. A 10 minute journey hanging from an overhead handle was nauseating and seemed endless. Dubai airport was equally unpleasant with overcrowding and not enough toilets. Queues were 20 or so people deep for 2 toilets! Second flight was delayed again by 1.5 hours. We were not informed of this until we were in a glass enclosure at the boarding gate. Just hope you don't need the loo at this point, because there aren't any! Horribly cramped cabin with full flight this time and no scope to move. Pinned in your seat when the person in front reclines their seat for the whole journey. Cabin became unbearably hot about 2 hours into the journey, with chocolate I had bought turning to liquid, the heat was that intense. It became noticeable at this point how few times drinks were offered. Food, when you got it - not often, like on other airlines - was good and all choices were available. I had expected better of Emirates but this was the worst airline that I have flown with to Australia, having flown BA, Qantas, Cathay Pacific, Singapore Airlines, Royal Brunei and Etihad. Where possible in future I will choose Etihad or Royal Brunei, depending on my destination. Both far superior in my experience.

MAN-DXB-MRU return. The A380 from MAN to DXB was comfortable, punctual and clean. The 777 on DXB-MRU was an old aircraft with old business class angled seats with TV monitors in seat arm, not very comfortable for an overnight flight, the aircraft was parked miles away and we were bussed to the aircraft, it felt like an eternity before we boarded. The return 777 from MRU-DXB was newly fitted and had comfortable flat sleeper seats. DXB-MAN was A380. FAs were pleasant and helpful, food and drinks were acceptable. ICE programmes were excellent and one is spoilt for choice. The lounge bar was always crowded but a good place to meet and make new friends. The only thing to spoil the trip was the overcrowding at Dubai airport!

PER-DXB-Barcelona Good, missed our connection to Barcelona due to tech fault in Perth so got put up in a hotel in Dubai. GIG-DXB-PER. Very long, but ok. Watch out if getting on at GIG, the people that get on in EZE all move seats to where they want, then get very angry that they have to move back to their assigned seat! Also EZE passengers like everywhere in South America have 3 pieces of 20kg carry on that take up all the overhead storage. Food, IFE and Price was good.

MCT-DXB-CAI - first leg delayed 30 min behind schedule served with an ancient but comfortable 777-200 non ER. Leg room is cramped and extremely uncomfortable but bearable in the 40 min hop though. Food is better than other carriers on such a short haul flight. second leg with a refurbished 777-300 non ER as well. flight was delayed 20 min but landed on time. cabin crew friendly but inattentive, I would try EK again for the sake of their ICE entertainment only!

Dubai to Lisbon, terminal crowded, flight 1 hour late, 20 mins in gate with broken a/c, every body was soaked in sweat. Bus to plane also not properly air conditioned, took 30 mins. Then a long wait as we had missed slot. Wife had a migraine and was sick. Plane very dirty and tatty, it smelt. Food debris in the floor. Food average and staff rude. Flight back on Manchester to DXB on A380, over 30 mins standing in a queue at gate, totally disorganised. Flight an hour late. Food very poor and staff rude. Again over 30 mins to disembark. Emirates can no longer charge a premium for such poor service and unless the tickets are cheap (very) we will not use them again.

DXB-SYD-DXB A380. I live in Dubai as an Expat and travel every year with Emirates. The staff are friendly and attentive. On this trip when I went to the toilet my seat was tidied and blanket folded which was a pleasant surprise. The entertainment system is excellent with so many options. The lounge is a great place to stretch without standing in front of other passengers by the toilets. They even took my picture behind the bar. I would definitely recommend Emirates.

Traveled Business Class JFK to DBX. The flight attendants were excellent, eager to help and serve and did so with a smile for the entire 11-hour flight. One flight attendant was excellent with my elderly mother who is not so easily impressed or easy to please. The seats were comfortable, and we were given thin mattresses to make them even more comfy. Seat privacy was very good, and I had an outlet to charge my iPad and cell phone during the flight. The food was very good for airline food. I felt like we were given refreshments, food, and hot towels every few minutes. IFE had an abundance of movies, music, TV shows, and games to choose from. My one complaint was that the IFE system was not very quick to respond to changes when I used the touch screen or the remote control provided. A bit frustrating at times during the 11-hour flight. I also would have liked some news channels instead of just headline news. The massage feature in the chair is a nice touch, but needs to be stronger and manufactured better. I would definitely recommend this airline and Business Class. Money well spent.

DXB-BCN-DXB in Y-class. Check-in at DXB among the best in the industry, as every position is routinely manned. My Siver Status allows me to use the lounge, which is excellent. On board, the food, in both directions, rivalled the J-class catering of many airlines. The IFE was also excellent, and the cabin crew top notch. Unfortunately, EK's Y-class seating in the Boeing 777-300 is nothing short of painful. EK orders its 777s with 10-abreast seating in Y-class, so Y-class passengers have very little room. By about the 4th hour of the flight, my spine ached so much that I simply had to stand. However, there is very little room for that, as all passengers are in pain, so they are occupying what standing room there is in the galleys and around the doors. The crew handles it well, though. Conversely, I do concede that Y-class on EK's A345s is close to the best Y-class product on offer in the world today (unquestioningly comparable to that of SQ or CX).

I travelled on EK from DXB- KUL recently on B777-300ER vs the A380 as they showed in the website. Last minute change of aircraft is disappointing. Entertainment is excellent, cabin is posh and seat wise is comfortable. Food and service wise was bit disappointing.

CDG-DXB-MRU (A380 then 773). Staff service was excellent and so was the IFE! Flights always on time. But the 777 configuration (3x4x3) felt cramped, the food can be quite spicy so one can feel uneasy for the rest of the flight. One of my bags got broken at Mauritius Airport and I got another one within 15 min - staff service was efficient. Would recommend.

After coming off a Virgin Atlantic Flight from JFK I connected to Emirates in LHR. Plane left on time out of LHR, we had a connection in DXB and then onto BOM. The planes were clean, Flight Attendants were nice and willing to assist. Inflight entertainment systems again were nice with current movies. Food service was great. DXB airport was a bit different - we landed and were put on a bus to the terminal. That may not sound bad, but it was 115 degrees outside. Sam on the return. Overall experience was great and would fly them again.

My flight number was EK 004 from Heathrow Airport to Dubai, then a connecting flight to Karachi. The check in and boarding was pretty smooth, the meal was excellent. The entertainment system was excellent and the London to Dubai flight was on an A380 so I was able the to use the wifi, 30MB for $5,which was worth it. The unsatisfactory thing on my journey was that the crew were not that friendly. A few years ago the crew used to be really friendly, helpful and happy to have you onboard but this is not the case anymore.

MAN-DXB-BKK-HKG-DXB-MAN on A380. Chauffeur service always arrived on time. Flights mainly on time with a couple of short delays. Cabin staff greeted me and accompanied to seat where champagne and Arabian coffee waited. Cabin staff on all journeys courteous and available, service of a high standard. Food excellent and always well presented. Suites comfortable. Transfer through Dubai has improved with introduction of First and Business lanes although there are no checks and system is open to miss use. First Lounge in Dubai calm and relaxed with ample food and beverages available. Other lounges in MAN, BKK and HKG well maintained with nice selection of food and beverages. The priority immigration services in BKK and HKG work extremely well and are welcomed. Will continue to use Emirates and first choice airline.

LGW-DXB-SYD return. Excellent trip. Only grumble is the horribly overcrowded lounge in Dubai, with queues for showers and toilets at busy times. But in the air - very good food, service and entertainment. The A380 leg in particular was a real pleasure.

Flew Sydney-UK via Dubai and return. Terrible experience. They struggled to get us on the plane at Sydney and when on board the service and food were appalling. Refused my wife an extra blanket when she was cold, were indifferent and at times just rude to passengers. Won't be flying with them again.

MAD-DXB, DXB-MEL. Flights taken on same trip but with 2 day stopover. 10 years ago Emirates were in a class of their own. Now they trade more on their reputation as some of the newcomers have overtaken them. Service is economical and in flight crew are a mix of really good and surly. Living in Australia with family in England they're always going to be a flight option/choice. However, I think there are cheaper and better alternatives out there before Emirates take over the World.

Flight from London to Dubai was 1 hour delayed. I originally had only 1 hour 15 min layover to catch my connecting flight to Manila and I was worried about missing that flight. Flight attendant however assured me that the flight would wait for me. Upon arriving in Dubai with only 45 mins to spare, not one ground crew assisted me and 2 other passengers on the same connecting flight. I made a mad dash to the gate and arrived 20 mins before scheduled departure. I was denied boarding and was placed on the flight 18 hours later. Airline provided a voucher for the airport hotel which didn't even have the appropriate toiletries. Terrible customer service for a supposed world class airline.

JED-DXB-NCL was - disappointingly and unexpectedly - a pretty grim experience. We had hoped that an indirect route from Saudi Arabia to the UK would be fine, the experience is one we will not repeat in a hurry. A380 from Jeddah to Dubai, the use of this aircraft on such a short sector made check in, boarding and baggage processes a real trial. There were simply too many passengers for the small number of Emirates desks to cope. We queued nearly four hours in a very chaotic and poorly managed environment. People were still being checked-in at the scheduled time of departure. Aircraft a significant distance from the gate, with countless shuttle bus loads of passengers. Took off 2 hours late. Inflight service a brisk affair, with the crew bemoaning the size of the flight and the unwelcome demands so many passengers imposed. After a short flight from Jeddah - and the cattle market of a packed Dubai Airport in the middle of the night, with late passengers being herded stressfully towards connecting flights - we boarded an ageing and shabby A330-200 to Newcastle. A marked contrast from A380. Seats were worn and lumpy, lack of leg room very uncomfortable, and the entertainment screens minuscule, with none of the on-demand content Emirates boasts about. Food was poor. Landing at a regional airport has advantages, relieved to get to Newcastle, but Emirates appears to treat provincial routes with markedly less care. While sorting out two lost bags, we were advised that a 777 will be replacing A330 in a few weeks. We won't be trying it. One positive: the crew members on the Newcastle flight were all very good natured and were kind and attentive to passengers.

Sydney to Auckland. The food was very nice, plenty of leg room, friendly staff, great entertainment centre, and good communication.

LHR-DXB-DEL-LHR. I am FF (Skywards Silver), on these flights I booked Economy but was kindly upgraded to Business on the LHR-DXB Leg, (A380) then again on the DXB-DEL Leg,777-200LR. This was a nice appreciated touch. As per normal cabins spotless, ICE fantastic, as well as service, food and beverage selection, and acute customer attentiveness. The only slight downside is the Business lounge in Dubai, feels like a small terminal and is just too big and not private enough, however I will continue to use Emirates.

DXB-SEA 777-200LR The food, in-flight entertainment were impeccable and the service discreet on the 14 hour flight to Seattle. The cabin was quiet and the overall ambience with the special lighting very relaxing. The only two criticisms: The service could be more personal and the seat although comfortable had a bulky wall on the side. This made it hard to speak to my wife as we had to lean over which wasn't comfortable. Also, the seat reclines to a nearly flat position though I did have the feeling my body was being pushed downwards on numerous occasions. It would be better if the bed could be made fully flat which would solve this.

SYD to BHX. Flight left on time and apart from one member of cabin crew refusing to serve my 20 year old daughter with champagne we had a smooth flight. The A380 is a great aircraft and I find the seating to be excellent with loads of storage space. I am not a small guy but had loads of room in the seat and slept well for six hours of the flight. Arriving 45 minutes in Dubai it was disappointing to have the DXB-BHX sector depart 50 minutes late due to last minute cargo loading. The fully flat bed seats on this sector were also very good and a vast improvement on the old recliners they have used in the past on this route. Didn't eat much in flight as we had used the lounge in SYD for our evening meal but what we did have was OK but hardly exciting cuisine.

MEL-DXB-MEL. First time flying on Emirates and was looking forward to it. Unfortunately was on the 777 with the 3-4-3 configuration. Arrived in DXB with a very sore back. The cabin was very cramped. Almost all other airlines have a 3-3-3 or 2-5-2 configuration. The meals and entertainment system were fantastic but I wonder whether it is a ploy to distract you from your discomfort? Surely a successful airline like Emirates could focus on passenger comfort a little more? Would not recommend flying them unless you are of very petite proportions.

Glasgow to Singapore on 1st August in Business Class which was fantastic with Boeing 777. There was a transit at Dubai and a business class lounge available. Both aircraft's were equipped with comfortable flat beds and a mattress was supplied at DXB-SIN flight. Flights were on time and food was not too bad but I expected something better from this world class airline. Return flight was from Dhaka to Glasgow. DAC-DXB section was not bad. Dhaka business class lounge was excellent with various types of foods and beverages. Took off on time. Boeing 777 with flat bed. DXB-GLA flight was an Airbus 340 which didn't have flat bed which was awful for this long fly. The good thing was the flight landed at Glasgow early at 7.11 pm instead of scheduled 8pm. The limousine service to my home in Glasgow was good which was not available in Dhaka.

LHR-DXB-MRU. Stayed on aircraft 3 hours before take-off as flight delayed LHR-DXB. Ground staff very rude and bossy at LHR. It seems that service level on Emirates is falling rapidly compared to my previous flights with them. Crew average. When we arrived at DXB, I missed my connecting flight as the ground staff took too much time in handling passengers. Given hotel accommodation for one day with complimentary meals and upgrade to Business class on the next flight as compensation. Excess baggage rate is also above reasonable amount. Travelled Business DXB-MRU. It seemed that on Mauritius flights, crew service is always better compared to other flights to Europe. Food was average but seat was great, almost flat bed and with mattress offered, the bed becomes very comfortable. Flight on time and arrived slightly earlier than expected. The seat options are also good with massage options, touch pad, seat recline etc. However, touch screen was not working for anybody in the cabin although it is a general feature.

IAH-DXB-BOM. Impressed with the value for money they give, especially considering the inflight entertainment and food. Cabin was spotless, so were the toilets, and the meal service was quite good for economy. Very impressed by the internet connection. My only problem was the 3-4-3 configuration, and the service. Many airlines have a 3-3-3 or 2-4-2 configuration which allows for wide seats and better pitch. Flying Emirates feels like you are being squashed, especially in the middle 4 seat row. Another disappointment was the poor service. The cabin crew simply did not seem interested in anything, never flashed a smile, and got annoyed with many other passengers when they did not understand the crew. I had to press the call button numerous times before the crew finally attended to me, and it looked like they were more interested in chatting amongst themselves than doing their job. Overall, I would recommend Emirates because of the value for money, and superior entertainment/convenience/meals, but they must make improvements to their seats and service for me to truly rate it highly.

I am a FF (Skywards GOLD) with monthly trips on EK152 CPH-DXB and compared to SAS where I am also EB GOLD, Emirates are way in front. Often I get recognized in the boarding process, and always welcomed with a smile. I feel appreciated travelling so thumbs up from here.

Travelled MCT-DXB-SYD-AKL sector business class. The short haul MCT-DXB was all right. However the DXB- SYD-AKL had quite a few shortcomings. (A380) For starters the business lounge at DXB has over time turned into something like a bus station - crowded and noisy. The much touted inflight entertainment system did not work (screen navigation was not possible using the touch screen). My wife and child who had taken the same flight two weeks before me had the same problem. Seats are comfortable with enough leg room. However considering that my entertainment system didn't work well, there was no choice but to sleep most of the way as choice of reading material was limited. Cabin crew were caring and attentive. Considering that emirates fares are not the cheapest, certainly not enough value for money this time around.

I have just made a return trip HAM-DXB-COK-DXB-HAM, all 4 flights were on time, food, legroom, service was excellent, would be very happy to fly with them again.

4 long haul legs from Dublin to Bangkok return via Dubai. 777 was a new plane to us and we had heard mixed reviews of comfort and leg room. We had no problem with this, although it was great to get emergency exit seats for the night flight from Dubai to Bangkok. Food was very good and my husbands gluten free diet was well looked after. Decent wines served as part of your ticket. Crew were attentive and interested. We had head stories about transiting in Dubai which concerned us as our final transfer on the return leg was in a short time window. As it happens, security people on transfer in T3 were pleasant and efficient and we had no problem. Our only glitch was on our stop over in Dubai where immigration were quite inefficient and it took ages to get through to baggage collection. However, as this is a government service and not a function of Emirates, though it may be something they could discuss with airport security. I would be glad to travel with Emirates again.

DXB-MUC in 773. Flight was ok, seats comfortable and nice entertainment programme. Unfortunately the privacy of the seat seemed to be too much as the crew forgot to serve my meal (sitting in the middle seat in business). When I asked politely for my meal I was told to wait and had to ask twice before I got it, with the crew being very impatient and rude. That made me feel very uncomfortable.

JFK-DXB-HYD on A380 (JFK-DXB) and A340 (DXB-HYD). A380 economy provides a wonderful experience. ICE is up and running from the minute you enter the flight. Food is great (two full meals and a snack): tasty, plenty and great variety of side-dishes and nice drinks. Service is good and satisfactory - they even attended twice to my wife's request for green tea. Seats are comfortable and roomy, including leg space. DXB-HYD was also a smooth experience, but the IFE is not the ICE Digital Widescreen. Overall, loved the experience and will always fly Emirates.

LGW-DXB-SIN-MEL and SYD-DXB-LGW. This airline can be quite inconsistent. Generally, the overall experience was fine, but the seat width and legroom was an annoyance since I am 6'4. The staff on some of the outbound flights were quite rude and miserable. There was a 3 hour delay in Singapore which was not explained to passengers. However, staff were pleasant on the return leg, and SYD-DXB was especially good because the plane was half empty and I had a whole row of seats to myself. Emirates was a good option for the cheapest fare to and from Australia, but if travelling there again, I will probably opt for Singapore Airlines / Cathay Pacific / Qantas / Malaysia Airlines.

Travelling BLR-DXB- MAN-DXB- BLR with my family. On the Dubai-Bangalore inbound/outbound legs the only food option available was spicy curry. The staff on the outgoing leg indicated they only had 25 plates of western food and they had all gone. We had no choice of food on 3 legs (also MAN-DXB). In flight entertainment was very poor BLR-DXB MAN-BXB DXB-BLR, the programming was on a loop , so if you did not start the movie when they turned it on you missed it (no rewind). The choices was limited to only 5 channels of English (including cartoons) -poor choice of films and no news/interest channels. Staff on DXB- BLR leg allowed passengers to have seats back prior and during takeoff.

BHX-DXB-SYD. Seat comfort much improved on the first leg from Birmingham with flat beds in business rather than the old fashioned recliners previously used. A380 from Dubai to Sydney remains a beautiful cabin layout with comfortable and spacious seats. The only thing which lets Emirates down compared to the competition is the meal service. No on demand eating and meals served a bit like economy, all on one tray, even is the tray is ceramic. The bar at the rear of the cabin is popular on this 14 hour flight and the overall quality of service was excellent.

DXB-YYZ-DXB. The flight to YYZ was great on a new A380. Inflight entertainment was great, the food was delicious and the crew polite and made sure everyone was fed. Clean flight. Same on the return flight. Crew took such a long time bringing you a drink, you would have to press the button 3 times to remind them. Both flights arrived on time but the return flight arrived 1hr early!

Flight: BNE-DXB-MUC, Plane: Boeing 777-300ER. Had very nice flights, although the conditions were rough there were no delays. Had no wait at the check-in. Only the baggage weight was controlled very accurately. Seats in economy class are very comfortable and offer a lot of space, even when you are tall. Inflight entertainment is superb. Staff was very nice most of the time. I liked the kind and amount of food and beverages.

London Heathrow to Auckland. (LHR-DXB-BNE-AKL) (AKL-BNE-DXB-LGW). A380 from Heathrow to Dubai, the aircraft was really well finished lots of legroom etc. The food was really good, and legroom was fantastic. The IFE was also really good throughout my journey with Emirates. However, all this great service was spoilt by a few of the sectors cabin crew, who came across as rude at some points. No delays and this was the only let down.

MAN-DXB on A380 (A6-EDH) in March, boarding was on time, and we enjoyed the complimentary newspapers. Given hot towels before take-off. Seats were wide and comfy. Take-off smooth, then given menu's. Entertainment was excellent, new movies and wide range of TV shows. Inflight meal was great, many drinks offered. Crew were kind and polite, however they didn't always answer your call when you pressed the button. Plane was new and quiet, circled Dubai for an hour before landing. Definitely recommend.

Flew Emirates for the second time yesterday (Madrid-Dubai). Both times, I've been disappointed. I can't deny the planes are in great shape and the entertainment system is great, but this is becoming standard in most 3-star and up airlines. The service is terrible, the crew do their job but it definitely seems like nothing but a very tedious job for them. Service is with an upturned nose and attitude - not every crew member, but the majority. Meal service was ok, except that my chicken was overcooked. Another thing I found rather annoying is that they collect your blankets and headsets before the captain starts the descent. That is at least 30 minutes of sitting feeling cold and with nothing to stare at but the route map on the screen.

Thursday 5th July scheduled to fly Rome-Dubai-Sydney. 3 hour delay in Rome meaning I had an hour to make my connecting flight in Dubai. In Dubai at 1.50am, first off the plane, ran to the transfer desk, and told I was unable to get on the connecting 2.15am flight to Sydney, I was put on a flight from Dubai-Bangkok-Sydney 6 hours later. There were at least 50 other people on the Rome-Dubai flight in the same predicament so I thought they may have held the Dubai-Sydney plane. On leaving Dubai, there was a 1 hour delay on the runway and were then delayed 20 minutes when leaving Bangkok, meaning I arrived home in Sydney 12 hours later than scheduled. Having said this though, I will definitely fly Emirates again, as I know how good they can be from previous experiences, and also because their food is always excellent, their cabin crews have always been exemplary.

ROM-DXB-SIN-BNE. First flight A380, all others B773. Having recently flown business with CX (excellent), found EK comparable in most aspects (and well ahead of BA business). Crew more multinational on EK so a good mix of personalities, most extremely friendly and professional. A380 seat more private and lies fully flat, but 777 still very comfortable and I slept well on both aircraft. Food, drink and IFE all very good, and the added bonus of the limo service makes EK my airline of choice from now on.

Flew from SIN-DXB-JFK-DXB-SIN. Onboard service was generally excellent with tasty and filling meals. Seat pitch and narrowness on the 777 from SIN-DXB was a little uncomfortable, particularly in comparison to the A380 flight to JFK. Overall a pleasant experience in-flight, Dubai airport is unfortunately far inferior to other transit hubs such as Hong Kong and Singapore.

I took a flight (EK142) from Madrid to Dubai on 15 June at seat 19K. The button on the left to recline the seat was missing! Instead there was a hole. When I complained to the male flight attendant, his response to was 'What can I do, I am not an engineer, I cannot do anything!' Makes me wonder if Emirates even trains its staff!

BOM-DXB-LAX. All flights on 777. On time arrivals into each airport. Despite the flight being in economy, I had a great experience, especially compared to all the other American/Euro carriers I have flown on this route. Attendants were friendly and professional at all times especially on the LA route, since its a 17hr non- stop flight over the North Pole! Passengers around me were ringing the call bells non-stop. Even during service periods, they seemed to be answered to each time. Entertainment amazing. Was surprised with champagne and a little cake, along with a Polaroid photo frame to commemorate my birthday which was a lovely little gesture. Very memorable experience, especially in Y class.

PER-DXB-PER. Both flights were fantastic. Received my seating requests on both flights, cabin staff were friendly and attentive, food was plentiful and delicious, and overall a great experience.

London to Dubai on A380-great plane-very comfortable seats and very good entertainment. Lots of room. Dubai to Hong Kong and return on A340-200. Dreadful. Rock hard, short, downward sloping seats with an entertainment box in half the foot space. No footrest and seat in front so close. Dubai to London on B777 and this was just as bad for the same reasons. Will never use Emirates again unless its on the A380.

Both my husband and I are frequent flyers to Europe from Johannesburg and I decided to try Emirates. The leg from Johannesburg to Dubai was on an old aircraft. The second leg, from Dubai to Athens, went mechanical and after sitting on the tarmac in +44 for two hours, we were off-loaded and waited three hours for another aircraft. The return flights were fine but I kept wondering if I was upgraded (even though I was already in business on the first half of the trip) because there was such a difference in service and quality on my return flight. Now, I'm battling for an answer and some help in trying to sign up for Skywards rewards and registering my four flights in business class, even though I'm eligible according to the policy on the website.

I flew CCU-DXB-JFK-DXB-CCU on the 332, 77W, 388 and 332 respectively. The service on the four flights were courteous and attentive. All flights landed and departed on time. The A380 was the best, the food was of superior quality and pre-ordered meals were promptly served. ICE was very good and kept me entertained. Will definitely recommend and use again.

DME-DXB-MLE round trip. 4 different planes: 772LR-332-773ER (2 class) -773ER (3 class). Best seat and cabin was on first leg's 772LR. Crew very attentive and professional, a bit less on the last DXB-DME leg where they were too cheerful, often forgetting to use low voice chatting with colleagues while half of cabin slept. Best service on DXB-MLE 332 being upgraded to First. Seat comfort comparable to 773 business class but food and drinks far better as the level of service, all the time me and my wife were addressed by name. Lounge in DXB-3 was crowded on the way to Male because of a morning rush-hour while on the way back it was empty but still with good drinks and fair food. Chauffeur service in Moscow convenient both ways. But drivers both ways with bad driving manner. Overall a very good value for money - Aeroflot's direct flight c-class ticket costs 3 times more.

HYD-DXB, Y class in an A340. Flight over to HYD was ok, but the return was disappointing. I was greeted by a horrendously slow check-in line at HYD. After spending close to 20 minutes in a non-moving line, I was informed that this line was closed. It took a further 15 minutes for the new line to process 3 passengers in front of me, including one person the agent allowed to queue jump in front of me. Boarding was good and efficient, with zone numbers being strictly enforced. Service on board was so-so. Most FAs were efficient if not overly friendly. I'm a small person, but found the seats cramped in 2-4-2 configuration, primarily due to the constricted foot room because of the IFE box under the aisle seats. Once again, food service was poor, with the Western option on the menu not even offered. There is also the issue of having to deal with Dubai airport, which while not the airline's fault, can be hit-or-miss when it comes to transfers - it's ok if your arriving flight parks at an aerobridge, but is a truly dreadful experience if you get stuck at a remote stand. Despite the attractive pricing and one-stop service to India, I won't be flying Emirates again.

We flew from DXB to LHR on Friday 6th July. Flight take off was delayed by nearly three hours due to poor health of one passenger and also to the delay of a group of VIP's who were allowed to disembark and then they decided they wished to re-embark holding the plane up. Also waited for passengers to arrive with pre booked connecting flights. Plane 777 was packed and it was uncomfortable. Sat next to toilet which made it difficult to relax listening to flushing toilet the whole journey. One airline attendant was particularly brusque in his manner.

Guangzhou to Venice, and Rome to Guangzhou, via Dubai in both directions. Had not flown Emirates since 2004, and was not expecting the excellent product - I enjoyed in this trip. Staff were genuinely friendly and attentive on all legs. A problem on one sector with ICE managed perfectly by cabin crew and after sales staff. I appreciate that problems happen with aircraft, but it is the way the airline manages a problem that makes all the difference, and Emirates excelled. Upgraded to first on A380 Rome to Dubai leg, and not once did I feel like an upgraded passenger, got the full product, and staff as brilliant as they were on other legs. Am surprised to read other comments on this site about poor service. I was very impressed, will certainly fly Emirates in the future.

I flew with Emirates a number of times recently. I would suggest they are not bad in terms of service, staff are decent, cabin comfort is ok. The only problem I have however, is that if you travel Australia to Europe you have to stop in Dubai (their base airport) which to my disappointment is a shockingly poorly designed and serviced airport. Unfortunately, the airport is so bad it reflects poorly on the airline (i.e. you choose the airline, like it or not you get the airport).

LHR-DXB-LHR. The first leg of the flight operated by an old Boeing 777-300 which was well maintained, only problem with that aircraft that the seats were not as wide as other careers that operate the same type of aircraft, coming back was a fantastic experience flying on board an A380 which was full, cabin crew professional and assisted all passenger requests and I have to say that the in flight entertainment is one of the best compared to other airlines in economy would definitely fly Emirates again.

My husband and I flew from Singapore to Melbourne and we were underwhelmed. To be fair, at the time of booking the service was great. They offered airport transfers in both Singapore and Melbourne - it seemed promising. However, this was overshadowed by the in-flight experience. The facilities were not great but acceptable, the service though, was terrible. There were no smiles welcoming us to the cabin, and when our cabin attendant did speak to us we felt as if she was scolding us. The food was shocking, but I can live with that. I think that when it comes to service though, there's just no compromise. There has been a lot of hype surrounding Emirates, I was expecting a lot from them. Smiling is really not that hard.

I travelled with Emirates from Melbourne to Amman, Jordan and from Paris to Melbourne all in business class. I could not be any more impressed. Punctual operation, clean interior, and excellent inflight entertainment. The headset was state of the art with noise cancellation feature. The selection of the comedy programs was excellent. My only disappointment was on the Melbourne to Dubai leg where one of the buttons in the control handset was missing thus limiting the use of the control handset. I could not play any game at all. The food and drinks were great. I thought, the wine selection could have been bigger although what they had was excellent. The food was fine although it depended on the flight, meaning it depends on the departing airport. The best was on the Paris-Dubai flight. The one dominant feature in all flights that one can not escape is that the flight crew were motivated to work and very eager to please. Lounges for business class in all airports.

BKK to HKG on A380, a full flight, but the crew were excellent. The seat and the bar are amazing, this time round the food was better. I think this was mainly due to the excellent catering service of Bangkok airport, unlike my previous comment from the HKG sector, which had shocking low catering standard. Despite a full flight, it was comfortable and time passed quickly. I still do not understand why they pile all threes courses on one tray like Economy class? For an airline as good as them, this is a shame, I had to remove a few stars for that reason. The ICE AVOD system is great, but during a day flight, the screen of the removable "iPad" like remote controller is hard to read, almost a blur which could not be adjusted. Overall, it was still an impressive experience.

I have a daughter in Australia and 3 grandchildren and have flown back and forth from Scotland to Australia five times with trip number six booked for Jan 2013. Out of all flights I can honestly say every one has been first class. Staff have always been very helpful, food is excellent and have always found it very comfortable. Am now really looking forward to flying with Emirates again.

NYC-DEL-NYC via DXB. USA to Dubai flight was good with good service. Service from Dubai to DEL was bad - had to go to the galley and help myself - flight attendants weren't interested and seemed annoyed that I was asking for water. Return trip was even worse!! In Dubai airport my family nearly missed our flight to NYC! High price and bad service - wont fly with Emirates again.

Paris-Dubai-Perth. Delayed flight from Paris to Dubai, no explanation from staff - no apologises. Left 2hours late. Just made connecting flight. Flight from Dubai to Perth the rudest staff I have ever met on any airline. Food was cold and bland. Found it hard to get an alcoholic beverage. I will definitely go back to flying Singapore Airlines.

SYD-DXB-CPH return, all flights on 777. All flights departing either on time or early. Even though flights were full I was very comfortable and was kept very happy with the generous drinks/liquor selection available, as well as the entertainment. Was lucky enough to fly the brand new month old 777 on one of the sectors, which had an amazing 12 inch screen behind every seat, as well as an ipad/psp like remote control and interface. To top this off, the crew were very hardworking and attentive on all sectors, they seemed to be back in the cabin every half an hour or so after the service offering drinks/beverages etc. I had a very difficult/rude passenger next to me who seemed unaware that we were in economy class, and was nagging the attendants as if he was a first class paying customer. However they handled him professionally and courteously, and even he seemed to walk off the plane happy. Food was as good as plane food can be, and was in plentiful supply.

Hong Kong to Bangkok on their A380 business class. The seat design is interesting, apart from being a fully flat bed, it has a mini bar, lots of storage space, the ICE AVOD, it offers a lot of privacy, especially if you choose the window seat. Service was good, but not outstanding that I expected, crew appeared overworked and tired. The lounge and bar at the back is a very novel idea. This seat has a good massage function, but when fully flat, it sinks down lower, and you feel you have been cramped into a small niche, much like lying in a coffin. I do have a major issue with the dinner they served. It was all three courses put onto one plate! The portion has therefore, reduced, and the taste was very disappointing. The crew seem to know this problem and apologized profusely. To add to the gripe, the plane had a very rough landing. Overall, the experience was underwhelming for the money paid. I will try another airline on then same route.

MAN-DXB-BKK. First class. 3 of the flights in A380 Suites were excellent, 1 sector on the A330 with a comfortable seat but not in the same league as A380. Great service from all crew on all flights, Personal welcome on board by the purser along with Dom Perignon Champagne (frequently topped up). Good selection of tasty food on all flights. Used the showers on one sector - very good but really just a novelty.

On 13/14 May 2012 I flew A380 via Sydney to Dubai and the 777 to Dublin return 13th June 2012. From check in to checkout I found the staff and air crew to be very helpful. I found the meals to be quite superb, in fact a little too much food. The drinks on all the flights were good quality. No matter what nationality the cabin attendants were, and there seemed to be at least ten on most flights, they all took time to answer any queries I had, in a relaxed manner. I will be flying Emirates again in the near future.

DXB-CGK-DXB - was given a great welcome upon entering the aircraft and an offer of a welcome drink along with a drinks order after take off. The meal service on both sectors were excellent and cabin crew were courteous, efficient and friendly and interacted well with the passengers. Each flight was fully booked. Emirates do have an excellent product. The business class lounge at Dubai is on par with the best and the check in at a lounge at Jakarta instead of at a counter is a plus point.

DAC-DXB-LHR Economy. Excellent trip. DAC-DXB was quite empty so I had four seats and slept most of the flight. Staff friendly and helpful. DXB-LHR very busy, but great crew, nice meals and good service. The crew were genuinely friendly, positive and smiling - that makes such a difference.

Having read inconsistent reports of good and bad about Emirates I travelled with them GLA–DXB on B777-300ER and DXB-GLA on A340.300. On both sectors the service of the cabin crew were excellent interacting with passengers and very courteous and professional in executing their duties. On the return journey I was seated beside a passenger whose manner was demanding as on boarding the aircraft he instructed the male crew take my jacket. This male crew member smiled and took the jacket and told him that the jacket would be returned at the end of the flight. When the UK landing cards were distributed my neighbour again demanded of the crew “I need a pen.” And the female crew got a pen and gave it to him. True customer service. The choice of meals were very good, tasty and good selection on offer and good wine and contrary to other reports the trays were taken away within a very reasonable time and not left for ages as has been reported previously on this website. The cabin crew came through the cabin regularly offering water, juice. I really appreciated the 34” seat pitch on the B777.300ER so much space and even a little less seat pitch on the A340.300 was adequate a wee bit cramped when the person in front fully reclined their seat. Overall Emirates have a great product and customer service.

Dubai - Manchester. Excellent service on the A380. Seats were comfortable and staff very attentive. ICE excellent with vast array of choice. Emirates appear to have improved their service again after letting it fall over the last few years. Dubai lounge extension will help with volumes of passengers. Chauffeur drive excellent as always.

Routing: ATH-DXB-BNE return: BNE-SIN (5 day layover) - DXB-ATH. All services perfect. Car service worked properly and was on time. Got checked by customs in Australia. Driver waited for more than one hour to get me to my hotel. Marvellous inflight service. Staff extremely helpful and friendly. Lounges very luxurious. Small minus: Lounge of Olympic in ATH: I would prefer the public areas in the airport. All flights on time. Very big plus: Lounge passenger bridge directly into aircraft and fully lie flat seats.

Consistency Problem. LAX-DXB-HYD. I have probably taken a dozen flights with them over the last 4 years and I noticed that the service has been erratic. Unless they can deliver a consistent product, they may just become an average airline. I still recommend EK and am hoping that they will become more consistent.

Having reserved a special meal at booking and confirming at check-in, I discovered that this choice was not guaranteed and had to go hungry for a couple of meals. Travelling with a toddler, I had trouble getting basics like milk! Every time I would call for assistance from my seat, no one would respond and I had to carry my sleeping child to the kitchen for any conversation which for the most part was impolite. The most unpleasant service I have seen in my 15 years of travelling. While the pro is a short one stop route to India from USA, I would strongly urge travellers to consider other airlines which may take just a few hours longer but offer more peaceful travel.

AKL-IST via MEL and DXB. Business Class. Excellent flights, meals very good, and wonderful classical music programmes on IFE. Crew good humoured, courteous and efficient. New Lounge at IST very welcome, and lovely view. Only glitch was a refuelling diversion to Abu Dhabi on return IST-DXB leg due to excessive take off wait at IST. Over 3 hrs late into DXB (after midnight).

Roundtrip JED-DXB-LAX. Cramped seating from JED-DXB. Second flight was excellent, I would recommend joining the SKYWARDS program, you can choose your seat and receive better service. I would suggest the next to last seat for anyone flying on the Boeing 777 ELR. Excellent inflight entertainment.

I travel frequently with Emirates but must state that it is very expensive. I usually travel with my wife and children from Cyprus to Mauritius via Dubai return. I have also used Emirates to go to Malta and Sri Lanka. There is in general a decline in the service onboard. Last year we were travelling from Mauritius to Dubai and we were upgraded to business class. Unfortunately there was not a single steward/stewardess to serve us. We were completely ignored! Food was given to us and that was it!

VIE-DXB-MLE-DXB-VIE. First and last leg with 345 and second and third with 773 economy. Legroom ok, if the seat infront is not reclined. If so, it is almost impossible to stand up or to eat with table. Food was average and crew only went through once with beverages. Instead they preferred to chat with passengers in the rear section especially on the last leg. Generally the crew were young and overstrained. ICE was ok, even though sometimes not working on 345 but crew member rebooted it. Would still recommend EK.

DXB-MLA. Flew with family, Limo service prompt and courteous. DXB lounge great for breakfast with special kids breakfast zone. Breakfast onboard was uninspiring with a very basic and tired fruit salad and croissants which looked as if someone had sat upon them. Entertainment good, but seats on A330 a little too close for anyone apart from immediate family. Ability to watch your neighbours TV screen is a distraction. Food post Larnaca was very poor. Same fruit salad, mediocre main course and minuscule middle eastern pastry for dessert. Butter laid out on tray, but bread only came upon asking. No nuts with drinks, unlike the outward flight. Crew were good and also managed to procure a couple of classes of dessert wine from first class. Kids oblivious to it all. They watched non-stop TV and also enjoyed being photographed by crew's Polaroid camera.

Rome-Dubai on 777 300ER then Dubai-Sydney on A380. I found both flights excellent. The private suites are large and very comfortable. Like other reviewers I found the suites a little newer and better on the 777 than A380. Showers on A380 are, in the end, a bit of a gimmick, but a pretty enjoyable one on a 14 hour flight! The standout on both flights was the crew. I found them attentive, professional and friendly, with the 777 crew a little more personal. I have been flying Europe-Australia and/or US-Australia return 3-4 times per year for the last 20 years, mainly SQ, so I feel I have a reasonably balanced opinion to offer on EK.

AKL-SYD-DXB-DSL Flight on A380 from Auckland was cancelled due to an aircraft fault. Lost an entire day and flew out 21 hours late after a night in a hotel. Flights all ok so long as everything is working. Had problems with AVOD system. Flight from Dubai to Dar es Salaam on A340-500 with poor business class seats. Will stop using A380 part of the route as it's proving too unreliable.

A380 First Class ICN-DXB. Space, comfort and entertainment perfect. Wine and drink list wonderful. Business Class bar is even better than First Class one. 5 min shower works very well. Crew are friendly and nice. A little lack of luxury attitude but the journey in general was fantastic.

Flew Heathrow to Dubai on A380 which was great, then boarded a B777-300 for the 14 hour flight to Brisbane. 10 abreast on an aircraft designed for 9 is not a good fit, the cabin was cramped with no foot support at all, avoid if you can.

Dubai to Manchester. Total disregard for safety as most of the seat belts in our area were unbuckled and seats reclined as soon as the pre-flight checks were made. When the "fasten seatbelt" sign was showing during turbulence nobody took notice and carried on walking about as normal. The centre seats E and F were utilised as beds with all sorts of contraptions to aid children to sleep in them. Majority of the meals were Hindu and were served first therefore we had to wait quite a long time for ours. On leaving the plane it looked like a refuse tip, pity the poor cleaners.

MEL-DXB-GIG-EZE return on B773ER. Service onboard was excellent, and ground staff very helpful. IFE probably the best amongst airlines. Seat pitch on B773 is improved and the lack of IFE boxes under the seats makes for better leg room. Despite the length of the trip I would fly them again over the current trans- pacific options to South America.

Auckland to Sydney return. The service was terrible! Rang my bell for some assistance with no response. I eventually got up after 30 minutes, only to find 2 members of staff standing chatting! Will not fly Emirates again.

SYD-DXB-MLA-DXB-JFK-DXB-SYD, inflight service and cabin crew top notch. Ground crew at all airports, especially in DXB were rude, surly, and bordering on incompetent. One of two bags almost destroyed JFK-DXB. One EK luggage tag missing, the other bent in two! Food good apart from the boxed pizza in the middle of the night. IFE good.

JNB-DXB-PVG-DXB-DUR. A380 both flights on the way. Really quiet and amazing service. Return flights on 777-300ER and A330-200. Again, flights with good entertainment and great food. The previous flights I had with them I swore I wouldn't fly them again, but the latest trip (fare was too good to refuse) was great and has changed my opinion.

 
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