Emirates Airline Passenger Reviews and Emirates Customer Trip Reports   Emirates an official 4-Star Airline   Add your Emirates Review   Emirates detailed 4-Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

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EMIRATES customer review :  15 November 2009 by C Philander   (UK)

Emirates is slowly evolving into a mediocre mid 90s airline, falling behind competitors and all the onboard gimmicks in the world won't to save them. The new First and Business class lounges in T3 are a joke. Having premium tier status means nothing, even with 100000 frequent flyer miles, as whenever I have tried to book any flight over the past four months, there has been no availability. Now stuck with miles I can't use and an economy class ticket that would cost me GBP1800 to upgrade a single flight from Dubai to LHR - when a return business class ticket is currently advertised as GBP1100. Skywards is a gimmick and the ground service is appalling.

EMIRATES customer review :  15 November 2009 by Amit Sharma   (Switzerland)

ZRH-DXB-DEL. Nice clean planes, good inflight entertainment, friendly ground-staff, Boarding preference for families with kids. Negatives - cabin temperature DXB-ZRH too cold and after telling 3 times to the cabin staff, nothing was done about it. Emirates cabin crew is just doing a minimum duty and no extra effort to satisfy their passengers. Food was neither interesting nor tasty.

EMIRATES customer review :  12 November 2009 by E Cuignet   (France)

BKK-DXB, A380 flight half empty, superb personal entertainment. Food was ok, wine was poor. 5 stars for the plane and just three for the crew service. DXB-CDG B777-300, in comparison with the A380 a cramped feeling. Good crew, ok food.

EMIRATES customer review :  11 November 2009 by N Smith   (UK)

LHR-DXB-SIN return in economy. As usual with Emirates, the service was very inconsistent. LHR-DXB on A380, great crew, good legroom, good food. Return a different story, crew could not be bothered and looked like they hated their job. On final sector DXB-LHR had two children behind me whose parents could not care less that they spent 7 hours kicking my seat, screaming and running up and down the aisle. When I asked the crew if there was something they could do I got a surly reply of "no, speak to the parents." Finished the trip on a high note with one of the children vomiting on my seat during landing, with no assistance from crew to clean up.

EMIRATES customer review :  8 November 2009 by A Gan   (Singapore)

Singapore-Brisbane return economy. Seats spacious and onboard food, drink and service was flawless. FA's fabulous with my children ensuring they were taken care of and the return was equally as good if not better.

EMIRATES customer review :  5 November 2009 by R Castiglioni   (UK)

LHR-DXB-HKG, BKK-DXB-LHR. I'm a Skywards Gold member with well over 100,000 tier miles in 2009. Emirates remains a puzzle to me because of lack of standards and crew inconsistency. LHR-DXB economy (777-200), row 18, service excellent. DXB-HKG business old config (777-200), row 9. My wife and I don't really mind the old config despite the impossibility of fully recline the seat, service standard at best. My wife almost totally ignored by FA working her aisle. HKG-BKK business new config (777-300), excellent service. BKK-DXB economy A380. Food barely edible, FAs rushed and a bit cold. Purser helpful. DXB-LGW economy B777-300 : Service borderline abusive, almost rude. One FA nearly picked a fight with two passengers in front of us because they were asking vegetarian and she insisted she wanted to give them chicken! The two passengers were far too kind to the abusive FA - they should have reported her to the purser. Taking safety out of the equation the excellent ICE is hardly the only service provided by this airline that assures consistency - overall Emirates is definitely leaning more towards three stars than its current four.

EMIRATES customer review :  3 November 2009 by D Bhojwani   (UK)

Business Class on the London-Dubai leg was about 70 per cent full but the crew didn't seem rushed. They provided a friendly service, food wasn't bad and there was a sufficient amount. Dubai-Bombay leg was on a newer aircraft and service couldn't be faulted. On both legs the crew showed consideration towards my elderly, wheelchair-reliant mother.

EMIRATES customer review :  2 November 2009 by Andrew McDougall   (UK)

LGW-DXB-JNB return. Both flights out excellent, Food and service good. Luckily had emergency exit seat for legroom, but these seats are rather compact and tight. Staff on return flight from Joburg to Dubai were miserable and not interested. One crew member showed some of us his dislike for a passenger by telling other members he is going to make this passengers trip uncomfortable and wish he had never flown Emirates. This was totally unnecessary to do in front of other passengers. Dubai to Gatwick excellent. All flights were on Boeing 777-300ERS and all with clean and up to date interiors.

EMIRATES customer review :  2 November 2009 by David Russell   (UK)

LHR-DXB-LHR. Outbound flight on a Boeing 777. Hassle free on line check in and bag drops at LHR and DXB. I am over six feet and no problem with seat pitch and neither did my wife who is somewhat shorter. We had a pair of the double seats at the back of the cabin. Return was on the A380 which was great. Both flights very full but flight attendants good on both legs as was food. The entertainment ICS system was superb. I have no complaints at all with Emirates and would definitely use again.

EMIRATES customer review :  29 October 2009 by D Siriwardana   (Sri Lanka)

Emirates now have blocked almost all upgrades to a higher class using skywards points. In fact there are no upgrades available for December between DXB and MEL. Gold members no longer have a priority over non members over seat selection, EK have also now introduced a policy of blocking off bulkhead seats. Recently I have been unable to acquire these seats and surprised on boarding the aircraft to see them occupied not by passengers with infants but by the one off infrequent fliers! There are other airlines who prioritise and look after their frequent fliers, but Emirates seem to have now adopted a completely differEnt attitude towards Gold members. Return trip Durban to Dubai - many lapses and unprofessional cabin crew and unsafe journey. One aspect is disorganized seating arrangements. They had got the families with infants, many husbands and wives all mixed up at different seats. When bottled water was requested the FA said it is an extra service and it is over. An hour later we asked another male member of the crew. I cannot understand how He brought us water which was said to be finished by the his female colleague. Also it is unbelievable that water supply to a passenger is limited after paying that much!

EMIRATES customer review :  26 October 2009 by Paul Constantinou   (UK)

LGW-DXB. First leg of flight to Jakarta. Poor in every respect. 1 hour plus delay at LGW. Explanation in gate lounge (gate 51 standing room only, hot & stuffy) different from that on plane. Cabin crew somewhat surly and seemingly disinterested. Food poor and tasteless including special dietary request. White wine served warm. 3 class 777-300ER seats too narrow, no footrests. ICE had plenty of films but a strange selection. Sitting at DXB waiting onward flight hoping that as its 2 class it may be better. After an equally pitiful LGW-DXB- Jakarta round trip in August this was the benefit of the doubt trip. Verdict outbound and waiting at DXB - even BA to Caribbean is better than this, at least they offer an affordable premium economy.

EMIRATES customer review :  26 October 2009 by S Reay   (Australia)

Christchurch - Sydney on B777 in business class. Staff very nice but service was a little lacking. I found the seat to be very uncomfortable - ICE entertainment system has a lot of options available but my remote seemed to be some 20 seconds behind the main screen so i ended up using the touch screen instead. Limo service excellent in Sydney.

EMIRATES customer review :  21 October 2009 by M Robson   (Australia)

BNE-DXB-LGW / MAN-DXB-BNE in economy class. Legroom was fine, it was the seat width that I have issues with, the B777-300ER layout 3-4-3. Both flights to and from Brisbane transited via Singapore - while many people see this as a pain, it was nice to get off and stretch your legs. Ground handling at SIN could be a little better in regards to transit pax. Food on board was good, and plenty of it. Also plenty of drinks etc. Blankets and pillows still standard. All in all, a good series of flights, and value for the money.