Emirates

Not Verified | On both the outward and return flights, I or my travel partner sat on a broken seat. Yes, we had booked economically, but then you can expect a fully functioning chair, right? Our flight to Bali took more than twenty hours in total. The quality of the chairs was nothing to write home about. We arrived at all destinations broken. I bought a new suitcase in Bali. This one also arrived “broken” at home in Amsterdam. One flight with Emirates was apparently too much for this beautiful suitcase. After some correspondence back and forth with Emirates, the conclusion was that they could not do anything for me and would not take responsibility. My conclusion is therefore to take a look at other companies where service may still be expected. In any case, I won't be booking Emirates again anytime soon. My next flight to Bali is with our KLM. Zowel op de heen- als op de terugvlucht zat ik of mijn reispartner op een kapotte stoel. Ja, we hadden economisch geboekt, maar dan mag je toch wel een volledig functionerende stoel verwachten? Onze vliegreis naar Bali duurde in totaal meer dan twintig uren. De kwaliteit van de stoelen was niet om naar huis te schrijven. Gebroken kwamen we op alle bestemmingen aan. Op Bali had ik een nieuwe koffer gekocht. Deze kwam ook “gebroken aan” thuis in Amsterdam. Één vlucht met Emirates was blijkbaar te veel voor deze mooie koffer. Na wat correspondentie heen en weer met Emirates was de conclusie dat ze niks voor mij konden betekenen en de verantwoordelijk niet op zich namen. Mijn conclusie is daarom ook om eens te kijken naar andere maatschappijen waar misschien nog wel service is te verwachten. In ieder geval zal ik Emirates niet meer zo snel boeken. Mijn volgende vlucht naar Bali is gewoon met onze KLM.

✅ Trip Verified | It was my first ever travel with Emirates and I have no hesitation to say that it was my first and recent travel will be my last travel with this airline. I have been traveling around for 4 decades. This airline is the worst I have traveled. From boarding desk staffs to aircrews, they are unfriendly, utterly rude and disrespectful. Pathetic all across the board.

✅ Trip Verified | Do not fly with Emirates if you don’t like to be squashed by obese passengers. I pay full price and more for a flex ticket, but I only get 3/4 of a seat as the obese person next to me far is overflowing into my chair. When I insisted to be moved to another chair it took the staff 15 minutes for the cabin staff to even respond to my calls, they were too busy chatting at the crew area, I was watching them. I had to press the crew call button on and off over 20 times, that’s no exaggeration, before someone came to ask me what I wanted. After pointing out what was going on I was moved to the chair closest to the toilet, almost in the toilet, I could hear everything inside the bathroom. The seat they put me in sticks out into the aisle so every time the air hostess would walk past they would knock my chair, completely lacking awareness or care for the passengers. They really don’t care. it’s difficult to imagine a more incompetent bunch of cabin staff and management controlling an airline. It is 100% the last time I’ll ever consider flying Emirates. I didnt even have have space to even eat my meal so I couldn’t ask for my dinner I couldn’t rest without being leaned on and knocked constantly by the customer overflowing into my chair. This is absolutely unacceptable.

✅ Trip Verified |  Had perishable item, the airline sent is as special luggage and left it behind. As it was a item of importance to me and I was very sad that it was left behind. Very disappointed with Emirates

✅ Trip Verified |  I book my flight from Emirates for my 2 kids me and my wife, paid amount from my card to Emirates. the flight was from Riyadh to Islamabad via Dubai. Departure time from Riyadh was 4:25 PM on 9th of march and arrival time was 7:10 Pm on same date in dubai airport. the 2 hour stay and then departure from Dubai at 9:10 PM same date and arrival 1:30 AM 10th of march. We were handed over to Flydubai from emirates which was strange bu Ok we did boarding and got notification that flight is delayed.. Total delay in Riyadh was 4 and half hours and reached very late to Dubai airport and the connecting flight were missed. We approach to emirates counter and they rudely refuse to provide us any service because we were having flydubai boarding passes and told us to deal with Flydubai. Long story short we were dealt with like animals for 18 hours in airport and depart to another airport which were around 700 KM away from our ticketed airport and does not provide any transfortatin from that airport. The car were arranged by us which cost us around 250$. I will never recommend Emirates and flydubai to anyone.

✅ Trip Verified | The service provided is absolutely unacceptable and beyond what I’ve ever experienced. The flight from Lisbon to Dubai was delayed by 3 hrs. Connecting flight to Phuket was missed due to that which of course can happen but there was zero handling of the situation in Dubai - it took 4,5 hours at the airport standing in lines to get a new boarding pass and a hotel voucher. Before that no information at all. After all this they take you to a hotel which is 30 minutes away from the airport without telling before which hotel and where it is - arriving at the hotel another long waiting session and then no one can say when the shuttle bus is going back to the airport - we don’t have that information, end of conversation! Zero information. Zero service. I booked seats on the flight in advance to be able to rest and in the email about the new flight it said the booked seat will remain for the new flight but that is not the case at all. So now instead of my paid window seat I’m sitting straight in the middle. All the service chat tells you is to file a complaint. Also I paid for a hotel in Phuket that I don’t get to use. This was by far the worst I’ve ever experienced by any airline. It’s such a joke, the way they treat people, their customers. Especially at the airport- no one cared at all for all of the travelers facing this situation. Everyone was treated with pure ignorance. Biggest mistreatment and miss organization ever! Don’t book this airline!

✅ Trip Verified | We choose the twin seats at back of plane as this is a long flight and paid for them, well worth the extra on this long flight.The captain kept us updated on turbulence and seatbelt reminder throughout flight. Cabin crew professional and available when needed, plenty of drinks available. Have flown Emirates since 2012 when flying to Europe never had a bad experience, always Economy but been fortunate to be offered upgrade x2. Gluten free meals the best.

✅ Trip Verified | Venice to Dubai. My husband & I checked in online 48 hours before departure. Arrived at Venice Marco Polo Airport and took the online check-in line which was very short. The Emirates check-in was very good and answered our questions about our onward flight when arriving in Dubai further connection which was with Qantas to regional airport. We were surprised when given all three boarding passes for continuation to final destination with Qantas Chose aisle seats C/D as far back as possible. Flight was excellent with multilingual crew and co pilot Australian Captain from El Salvador. Always fly to & from to Europe with Emirates well looked after and the best gluten free meals. Arrived on time.

✅ Trip Verified | Our BKK-DXB flight was delayed for 18 hours and as a result we missed our DXB WAW connecting flight. We were offered a long flight with one more transfer DXX-LJU - WAW no longer on Emirates and FlyDubai on budget airlines where the standard was far below expectations. Unfortunately, because of Emirates we also missed the next transfer and instead of 16 hours our journey lasted over 60 hours. The worst thing is that the Emirates hotline showed no interest in our problems. We personally had to nervously look for connections to WAW. I filed a complaint, but Emirates did not respond. They awarded bonus miles instead, but I never want to use Emirates again. It is certainly not a premium airline which shows absolutely no interest to problems of their passengers and to their misconduct. I feel robbed. If I had been focused on low price, not taking service / comfort / time of journey, I would have chosen some different airline paying less. Yet, I paid much, much more and I got absolutely long journey, poor service, absolute disrespect from Emirates hotline, and no refund. They gave me worthless bonus miles. Never again am I going to fly with Emirates - budget airlines seem to be a better option with lower prices

✅ Trip Verified | Definitely not the standard I would expect from a premium airline. Business class seats and layout are dated and service levels at gates and checking in are well below other competitors. The economy class is well below Qatar Airways too. Counter staff are unhelpful especially at the UK counters. I would have been better off trying Saudia instead. This is definitely not the experience of Emirates that I have had over 10 years ago. Qatar Airways really puts them to shame.