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Emirates Airline Passenger Reviews and Emirates Customer Trip Reports
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Emirates Customer review : 16 October 2012 by J Denbakker (South Africa) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Cape Town - Dubai - Barcelona, returning from Venice. All but 3 legs of the journey on the B777-300ER which
was a pleasure due to the better beds. The Venice-Dubai leg was on a A340-300 which don't have fully
reclining seats. Fortunately only a 5.5 hour flight. All trips had clean cabins and well-maintained toilets,
professional and friendly staff, and functioning audio/video equipment. Found the food to be better than our
trip on Emirates last year; well cooked and a good selection of dishes. Ground staff were all efficient and
friendly. All flights but one (half-hour late, but made up flying time) left punctually. Will happily recommend
and fly Emirates again.
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Emirates Customer review : 13 October 2012 by P Oliver (UK) |
| Rating : 4/10 |
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Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LGW to BKK via DXB return in First class. Like previous experience with Emirates, this was a mixed bag. LGW-DXB, the
service was exemplary whilst the next, DXB-BKK on a flagship A380 was a huge disappointment. There is no doubting that
the First Class Suites are superb but cabin crew vary too much in their approach. BKK-DXB after the welcome drink the
crew simply vanished until 30 mins into the flight with no cabin checks. Consequently, my wife was hit by the 'goodie'
basket that had not been collected and slid off the counter during takeoff. The lounge at DXB was a disappointment
after the experience in the old terminal. It is vast, occupying half of the 4th floor and there is only direct access
to a few selected gates. We left from gate B32 which entailed having to walk from one end of the lounge to the other
just to get the lift down to the main concourse and then have to walk all the way back under the lounge and to the far
end of the terminal. It is a good job we didn't wait for the lounge call or else we would have missed the flight.
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Emirates Customer review : 11 October 2012 by K McKenna (Australia) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Return flight Melbourne to Manchester. Some sections fair, some terrible depending on crew. Manchester - Dubai had
disinterested staff (no water/hydration offered at all, had to ask), female flight attendant in my section spent all
her time with a male passenger she knew and although he had a plentiful supply of beer whilst chatting with her at the
back of the plane the other passengers were ignored. Another female attendant got aggressive with a passenger when he
asked another passenger near to him (who was drunk) to keep noise down. She actually threatened to call security to
deal with the sober passenger. All this was done in a very loud and aggressive way, very poorly managed. It was all
a bit of a nightmare, couldn't wait to get off the plane. Terrible customer service.
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Emirates Customer review : 11 October 2012 by G Nock (UK) |
| Rating : 10/10 |
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Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MAN-DXB-KUL return in First class B777-300 private suites. All round great service from chauffeur cars, good lounges,
Sushi bar in Dubai first class lounge, KUL lounge not as good. On board service was excellent and on demand dining
service with a good varied choice of food. Greeted by name on all flights by the purser.
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Emirates Customer review : 9 October 2012 by E O'Connor (Australia) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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So we book a flight from Sydney to dubai on the A380 as a special first flight for my son and a 40th present for me.
At Sydney we book in and are told we are being moved from our flight to another A380 that will get us to Dubai on
time. A380 turned out to be a 777 via Bangkok which meant we where late 4 hours into Dubai. Packed into the old style
cabin with no space and staff who preferred to chat with each other rather than help their passengers. Bad service
from staff on the ground, unhelpful in the air - earplugs with 1 hour to go in a 6 hour flight is not the answer.
Being lied to and bumped but offered no service when we find out too late and ask for help.
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Emirates Customer review : 9 October 2012 by U Schmid (Switzerland) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I am a regular Emirates client (Economy) and Silver member. Was flying several times in 2011 as well as 2012 (BKK-ZRH-
BKK and HKG-ZRH-HKG). ICE is the best point, seats in 80% of all cases broken and dirty. Staff is probably the
greatest issue. Rude, not attentive and harsh, a terrible experience, except in one Business class flight on the A380
(BKK-ZRH), which was very friendly service. I wrote a feedBack to Emirates twice, since I was so upset with the
service. Will not fly Emirates anymore.
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Emirates Customer review : 9 October 2012 by E Hamill (UK) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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HKG-DXB an A330-200, one of Emirates older aircraft. Seat space not too bad. However, the entertainment system did not
work for the duration of the flight (8 hours) for anyone. DXB-MAN a Boeing 777-300 with very cramped seating. Once
again problems with the interactive entertainment system which only seemed to be effecting me. That said the crew
seemed to be aware of a "freezing issue" with the new ICE system.
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Emirates Customer review : 8 October 2012 by N Sutherland (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Economy service has deteriorated steadily in the past couple of years. Online Check-in is fine and essential at some
airports. Baggage allowance is generous for their frequent flyers but quite frankly who can use a 42kg baggage
allowance? Their seats are not as comfortable as their equivalents in Etihad or Qatar and neither are the Cabin
Service or Food Choices as good as these other airlines. DXB is becoming a dreadful airport to transit through
(especially for Emirates flights where a considerable amount of bussing is used). IFE is still amongst the best and
their Business Class product is fine but economy is slipping badly.
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Emirates Customer review : 5 October 2012 by M Larder (UK) |
| Rating : 5/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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DXB to MAN EK17. First time on A380, a very big disappointment. Started with a very slow and convoluted
boarding procedure; once finally on the plane the aisles are narrow and the gaps through which you have to
squeeze into your seat are even narrower (I'm 6' 2", 14 stone and really struggled to get in and out). The
seat area had not been thoroughly cleaned from the previous flight; service was haphazard - I sat next to my
wife in the middle seats (E & F) and our meals were at different speeds because we had different cabin crew
serving us, she had finished before I got my main meal. My wife was served the wrong dessert and drink;
they forgot to serve tea and coffee; when a steward(ess) finally did appear they would remove half full
drinks. My advice - if you want a drink go the bar at the back of the plane, get it yourself and then don't let
go until you've finished it! With 76 seats A380 business class feels more like premium economy, the B777 is
much better as the cabin crew can cope. On the plus side inflight ICE is very good and there were plenty of
films etc to chose from. Also once in the seats they are comfortable.
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Emirates Customer review : 5 October 2012 by Jonathan Smith (UAE) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Dubai to Lisbon. DXB terminal crowded, flight 1 hour late, 20 mins waiting in gate with
broken air conditioning, every body soaked in sweat. Bus to plane not properly air
conditioned, was in a traffic jam across to the plane, took 30 mins. Then a long wait as we
had missed slot. Wife had a migraine and was sick. Plane very dirty, tatty and smelt.
Food debris in the floor. Food average and staff rude. Flight back Manchester to DXB on
A380, over 30 mins standing in a queue at boarding gate, totally disorganised. Flight an
hour late. Food very poor and staff rude. Again over 30 mins to disembark. Huge queue at
DXB passport control (20 mins) and total mayhem for the taxis, another 20 min wait.
Emirates can no longer charge a premium for such poor service and unless the tickets are
cheap (very) we will not use them again. We are blue card holders but that does not count
for anything in terms of enhanced service.
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Emirates Customer review : 5 October 2012 by M Preston (UK) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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A380 Manchester - Dubai, Dubai - Bangkok A380 on both legs. First leg was fine with good attentive staff.
Second leg staff very uninterested and when doing water / juice drink service ran out and did not return! The
ICE entertainment is first class and a real plus point for Emirates. Dubai airport is horrible, on the A380
parks so far away from all the shops at present. The A380 economy seats are not brilliant and very firm.
Plenty of leg room but uncomfortable when upright.
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Emirates Customer review : 4 October 2012 by Justin Moseley (Thailand) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BKK-DXB-MAN - both on A380 in Business Class. I quite regularly fly Emirates and Business Class on the
A380 is superb, and the little bar area at the back is a nice touch. Seats are all aisle-accessible. ICE
Entertainment system is the best in the world (particularly like the album selection). Menu selections are
sometimes not all that well planned, but food is usually OK and drinks are fine. Lounges in Bangkok, Hong
Kong and Birmingham are great. Have also flown Newcastle-DXB twice recently in Business Class on A330 -
seats are way too narrow and again this needs attention.
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Emirates Customer review : 2 October 2012 by K Franklin (Sri Lanka) |
| Rating : 8/10 |
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Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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EK650 Dubai - Colombo First Class. Lounge at Dubai as always excellent. Boarding excellent as is the B777ER
first class suites. Yet again however, the food served on this sector, DXB-COL, breakfast is a total disgrace,
and as it is Emirates home base totally unacceptable. My advice is eat in the lounge first. Even the cabin
crew admitted that they would not eat it and that's in First Class. I only wondered what was served in BC or
EC.
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Emirates Customer review : 2 October 2012 by Glyn Overbury (Australia) |
| Rating : 7/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Perth-Dubai-Milan and return in Business, regular long haul business flier. Seats do not fold flat and despite
extra mattress became uncomfortable continually sliding down. Footrest digs into ankles and, if footrest is
folded out bed is too short for anyone over six foot. Bed quite narrow because of obtrusive holder
arrangement for ICE controller which digs into shoulder. All small fry compared to the catastrophe that is
Dubai airport and business lounge. 40 minute bus trip to terminal - not too bad on an air conditioned coach
with seats but Economy passengers had to stand for whole time. Terminal rammed with people, lounge full to
overcrowding, shortage of seats, showers mobbed, queues for dirty toilets. Lounge catering and WIFI good
and at least your aren't downstairs which was murderous. Cabin staff attentive, food and entertainment fine
but I'll take Singapore Airlines anytime especially as this will only get worse when Qantas start routing
through Dubai.
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Emirates Customer review : 26 September 2012 by S Martin (Australia) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD-DXB-BEY, CDG-DXB-SYD, then SYD-DXB-MAD, NCE-DXB-SYD 6 months later. IFE excellent, if not perfect,
on almost all flights (DXB-MAD didn't have "ICE" which is their newer entertainment system, but it was better
than the IFE on any other airline I've been on). Food was great, staff very polite (though it was a bit odd the
non-French/Spanish speaking flight attendants were trying to communicate in English to the French and
Spanish passengers when there were other French/Spanish speaking flight attendants). 30kg luggage is
great. Randomly got an upgrade to business class on the A380 SYD-DXB which was one of the best 14 hours
I've ever spent. Worst part is DXB airport smelling like an ashtray because you can smoke in there, though
that's not EK's fault.
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Emirates Customer review : 25 September 2012 by Stuart Dawson (New Zealand) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew from Auckland to Sydney, to Dubai and on to Heathrow in the A380 and came back the same leg through
Brisbane to Auckland on the 777. Seats were terrible, no leg room and no footrest, food average at best,
service was terrible, none of the non-English staff could understand simple requests. Toilets were filthy and
always out of toilet paper and soap. Airbus reflected the mentality of cramped seating for high prices, whilst
most of the space is given to those in First/Business Class, I know you pay more for it, but how about a bit
more appreciation for the people in economy? Won't be flying them again.
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Emirates Customer review : 24 September 2012 by P Gunn (UK) |
| Rating : 5/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Disappointing Business Class experience from Chennai-Dubai-London Gatwick on September 7th 2012. The
flight attendants very forgetful, no checking to see if everything was ok, filled up my plastic water bottle
rather than having fresh sealed water bottles, woke me up to try to serve breakfast before we landed in
London which I didn't want then never checked back to see if I wanted a drink of any sort. Dubai Business
Class lounge is the pits. Queues for showers, a fight for seats and the spa you have to pay for and it is not
cheap. Seriously looking at Qatar Airlines next time I fly to Chennai in November. The beds also are not
horizontal so you are at an angle.
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Emirates Customer review : 21 September 2012 by A Lynch (UK) |
| Rating : 7/10 |
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Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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London Gatwick - Dubai - Sydney return. Chauffeur service fine and on time. Lounge at Gatwick fine, lounge in
Dubai is excellent. Staff all great, seat very comfortable, comprehensive entertainment, suite quite private.
Shower good if you want to freshen up before landing, certainly a first for me but not sure if it's that much of
a big deal. Overall flights were excellent, the reason I gave a lower score for the trip satisfaction was due to
ground staff customer service at Sydney York Street which was shocking. to say the least.
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Emirates Customer review : 20 September 2012 by Michael Gardiner (UK) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I travelled from Birmingham to Muscat and return with a change of plane in Dubai. Equipment used was
B777-300ER between BHX and DXB in both directions and A330-200 for the DXB-MCT legs. I found this to be
a highly satisfactory trip, starting with a good supper in the lounge at Birmingham so as to maximize the
opportunity for sleep on the outward overnight leg. The seat was not perfectly flat but I actually don't mind
that and slept for rather more than 4 hours, which is about the best that can be achieved given the length of
the BHX-DXB sector, before waking for a decent breakfast. DXB-MCT was slightly delayed but not a problem.
I find the A330 seats less comfortable than the excellent new B777, probably because I am a bit less than
average height and the seat is quite deep, but it's OK for a short flight. The return journey was equally
smooth and perfectly on time. For me, the thing that raised this journey from 'good' to 'excellent' was the
performance of the cabin crew. They were helpful and attentive, always coming through the cabin and
responding with good humour to all requests. I know that some people have had less positive experiences
with Emirates but I can only report what I found, which was very good on all levels.
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Emirates Customer review : 19 September 2012 by Peter Diepe (Netherlands) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We flew the stretch Amsterdam-Kuala Lumpur with a stop in Dubai. On the first leg we bought an OnAir
internet facility. During part of the second leg the service was not available; a disappointment, but these
things happen. But when the service became available we couldn't connect any more with the username we
entered for the first part of the trip. What a pity.
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Emirates Customer review : 19 September 2012 by J Amrith (Singapore) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Singapore-Dubai and Dubai-Sao Paulo on Sep 1/2 and Buenos Aires-Dubai (Sep 16) connecting to Dubai-
Singapore on Sep 18. The seating is cramped, food is mediocre and served at irregular times, any interim
requests for snacks are literally and figuratively frowned upon, and the multi-lingual staff are downright rude.
Smiles and courtesy are in short supply. As for Dubai airport, it is bursting at the seams and toilets are filthy.
Give me Asian airlines and airports any day.
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Emirates Customer review : 17 September 2012 by C Albert (Tunisia) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CPT-DXB-TUN. (Boeing 777-ER). After hearing so much about Emirates, I experienced that good service.
Entertainment was up to date. I wish they would improve with more Afro-Jazz beats on this particular flight.
Food was excellent. This is the best airline for long haul flights.
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Emirates Customer review : 17 September 2012 by M Fallows (Australia) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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PER-DXB on a B777-300ER then DXB-LHR on an A380. Entertainment excellent. Food very good. Service okay
but could be better. Seat comfort on A380 good. Seat comfort on 777 was a big letdown - 10 abreast seating
is too cramped. The seats were narrower than my shoulders and very uncomfortable on a full 11 hour flight.
All else was good. Service not as good as the early 2000s when the airline was not so big.
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Emirates Customer review : 17 September 2012 by M A Graham (UK) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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NCL-DXB-NCL B777-300ER. I was on the very first upgraded B777-300ER on the 1st of September. Check in
we got bucks fizz and a slice of Emirates 777 cake. Boarding was from the air bridge and rear of the aircraft.
ICE system was fantastic, the food was very nice but not as much as I had on the return flight home. The
upgrade of aircraft was for the increase in cargo and not passengers, there were lots of spare seats and also
the odd row of middle seats. On return the Emirates staff let everyone board at once which was just stupid
as the plane was running 50 minutes late when boarding started. More food on the return leg and again
empty seats, once again the food was very nice and FAs were great.
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Emirates Customer review : 14 September 2012 by James Halley (Thailand) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Often the cheapest way to fly from HKG-BKK and they fly the A380. Boarding a bit chaotic but due mostly to
Chinese tour groups ignoring the announcements of boarding by row number. Having been on an A320 prior to
the A380 I was stunned to find that the seatbelt was too short and required an extension, something I didn't
need on the next flight which was on an A319. Nice light supper with wine and after one movie we were in
BKK. Flight slightly early meaning no long lines at immigration as we got in ahead of flights from USA. Best
way to travel between these two cities.
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Emirates Customer review : 11 September 2012 by S Clark (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BHX-DXB-PER. Both flights on 777 with 3-4-3 seating. First leg not too bad but delayed at BHX which we
were warned of at check in. Very narrow seats and extremely cramped when sitting 3 abreast. Fortunately the
plane was not full and one of us was able to move into the middle seats to give a little more room. Arriving
at Dubai airport we were shipped over to terminal 3 in crowded buses. A 10 minute journey hanging from an
overhead handle was nauseating and seemed endless. Dubai airport was equally unpleasant with
overcrowding and not enough toilets. Queues were 20 or so people deep for 2 toilets! Second flight was
delayed again by 1.5 hours. We were not informed of this until we were in a glass enclosure at the boarding
gate. Just hope you don't need the loo at this point, because there aren't any! Horribly cramped cabin with
full flight this time and no scope to move. Pinned in your seat when the person in front reclines their seat for
the whole journey. Cabin became unbearably hot about 2 hours into the journey, with chocolate I had bought
turning to liquid, the heat was that intense. It became noticeable at this point how few times drinks were
offered. Food, when you got it - not often, like on other airlines - was good and all choices were available. I
had expected better of Emirates but this was the worst airline that I have flown with to Australia, having
flown BA, Qantas, Cathay Pacific, Singapore Airlines, Royal Brunei and Etihad. Where possible in future I will
choose Etihad or Royal Brunei, depending on my destination. Both far superior in my experience.
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Emirates Customer review : 10 September 2012 by Ravi Mene (UK) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MAN-DXB-MRU return. The A380 from MAN to DXB was comfortable, punctual and clean. The 777 on DXB-MRU
was an old aircraft with old business class angled seats with TV monitors in seat arm, not very comfortable
for an overnight flight, the aircraft was parked miles away and we were bussed to the aircraft, it felt like an
eternity before we boarded. The return 777 from MRU-DXB was newly fitted and had comfortable flat sleeper
seats. DXB-MAN was A380. FAs were pleasant and helpful, food and drinks were acceptable. ICE programmes
were excellent and one is spoilt for choice. The lounge bar was always crowded but a good place to meet and
make new friends. The only thing to spoil the trip was the overcrowding at Dubai airport!
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Emirates Customer review : 7 September 2012 by J Williams (Australia) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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PER-DXB-Barcelona Good, missed our connection to Barcelona due to tech fault in Perth so got put up in a
hotel in Dubai. GIG-DXB-PER. Very long, but ok. Watch out if getting on at GIG, the people that get on in
EZE all move seats to where they want, then get very angry that they have to move back to their assigned
seat! Also EZE passengers like everywhere in South America have 3 pieces of 20kg carry on that take up all
the overhead storage. Food, IFE and Price was good.
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Emirates Customer review : 6 September 2012 by O Hammoudy (Egypt) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MCT-DXB-CAI - first leg delayed 30 min behind schedule served with an ancient but comfortable 777-200 non
ER. Leg room is cramped and extremely uncomfortable but bearable in the 40 min hop though. Food is better
than other carriers on such a short haul flight. second leg with a refurbished 777-300 non ER as well. flight
was delayed 20 min but landed on time. cabin crew friendly but inattentive, I would try EK again for the sake
of their ICE entertainment only!
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Emirates Customer review : 1 September 2012 by J Smith (UAE) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Dubai to Lisbon, terminal crowded, flight 1 hour late, 20 mins in gate with broken a/c, every body was soaked in
sweat. Bus to plane also not properly air conditioned, took 30 mins. Then a long wait as we had missed slot. Wife
had a migraine and was sick. Plane very dirty and tatty, it smelt. Food debris in the floor. Food average and staff
rude. Flight back on Manchester to DXB on A380, over 30 mins standing in a queue at gate, totally disorganised.
Flight an hour late. Food very poor and staff rude. Again over 30 mins to disembark. Emirates can no longer charge
a premium for such poor service and unless the tickets are cheap (very) we will not use them again.
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Emirates Customer review : 30 August 2012 by S Warrender (UAE) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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DXB-SYD-DXB A380. I live in Dubai as an Expat and travel every year with Emirates. The staff are friendly
and attentive. On this trip when I went to the toilet my seat was tidied and blanket folded which was a
pleasant surprise. The entertainment system is excellent with so many options. The lounge is a great place
to stretch without standing in front of other passengers by the toilets. They even took my picture behind the
bar. I would definitely recommend Emirates.
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Emirates Customer review : 29 August 2012 by M Malik (USA) |
| Rating : 9/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Traveled Business Class JFK to DBX. The flight attendants were excellent, eager to help and serve and did
so with a smile for the entire 11-hour flight. One flight attendant was excellent with my elderly mother who
is not so easily impressed or easy to please. The seats were comfortable, and we were given thin
mattresses to make them even more comfy. Seat privacy was very good, and I had an outlet to charge my
iPad and cell phone during the flight. The food was very good for airline food. I felt like we were given
refreshments, food, and hot towels every few minutes. IFE had an abundance of movies, music, TV shows,
and games to choose from. My one complaint was that the IFE system was not very quick to respond to
changes when I used the touch screen or the remote control provided. A bit frustrating at times during the
11-hour flight. I also would have liked some news channels instead of just headline news. The massage
feature in the chair is a nice touch, but needs to be stronger and manufactured better. I would definitely
recommend this airline and Business Class. Money well spent.
|
|
Emirates Customer review : 29 August 2012 by John Corrigan (USA) |
| Rating : 7/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
DXB-BCN-DXB in Y-class. Check-in at DXB among the best in the industry, as every position is routinely
manned. My Siver Status allows me to use the lounge, which is excellent. On board, the food, in both
directions, rivalled the J-class catering of many airlines. The IFE was also excellent, and the cabin crew top
notch. Unfortunately, EK's Y-class seating in the Boeing 777-300 is nothing short of painful. EK orders its
777s with 10-abreast seating in Y-class, so Y-class passengers have very little room. By about the 4th hour
of the flight, my spine ached so much that I simply had to stand. However, there is very little room for that,
as all passengers are in pain, so they are occupying what standing room there is in the galleys and around
the doors. The crew handles it well, though. Conversely, I do concede that Y-class on EK's A345s is close to
the best Y-class product on offer in the world today (unquestioningly comparable to that of SQ or CX).
|
|
Emirates Customer review : 29 August 2012 by T Terry (Malaysia) |
| Rating : 5/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
I travelled on EK from DXB- KUL recently on B777-300ER vs the A380 as they showed in the website. Last
minute change of aircraft is disappointing. Entertainment is excellent, cabin is posh and seat wise is
comfortable. Food and service wise was bit disappointing.
|
|
Emirates Customer review : 29 August 2012 by Marc Raharinosy (France) |
| Rating : 7/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
CDG-DXB-MRU (A380 then 773). Staff service was excellent and so was the IFE! Flights always on time. But
the 777 configuration (3x4x3) felt cramped, the food can be quite spicy so one can feel uneasy for the rest of
the flight. One of my bags got broken at Mauritius Airport and I got another one within 15 min - staff service
was efficient. Would recommend.
|
|
Emirates Customer review : 29 August 2012 by M Smith (USA) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
After coming off a Virgin Atlantic Flight from JFK I connected to Emirates in LHR. Plane left on time out of
LHR, we had a connection in DXB and then onto BOM. The planes were clean, Flight Attendants were nice and
willing to assist. Inflight entertainment systems again were nice with current movies. Food service was great.
DXB airport was a bit different - we landed and were put on a bus to the terminal. That may not sound bad,
but it was 115 degrees outside. Sam on the return. Overall experience was great and would fly them again.
|
|
Emirates Customer review : 29 August 2012 by Hamza Quadri (Pakistan) |
| Rating : 7/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
My flight number was EK 004 from Heathrow Airport to Dubai, then a connecting flight to Karachi. The check
in and boarding was pretty smooth, the meal was excellent. The entertainment system was excellent and the
London to Dubai flight was on an A380 so I was able the to use the wifi, 30MB for $5,which was worth it. The
unsatisfactory thing on my journey was that the crew were not that friendly. A few years ago the crew used
to be really friendly, helpful and happy to have you onboard but this is not the case anymore.
|
|
Emirates Customer review : 23 August 2012 by David J Morson (UK) |
| Rating : 10/10 |
 |
Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
MAN-DXB-BKK-HKG-DXB-MAN on A380. Chauffeur service always arrived on time. Flights mainly on time with
a couple of short delays. Cabin staff greeted me and accompanied to seat where champagne and Arabian
coffee waited. Cabin staff on all journeys courteous and available, service of a high standard. Food excellent
and always well presented. Suites comfortable. Transfer through Dubai has improved with introduction of First
and Business lanes although there are no checks and system is open to miss use. First Lounge in Dubai calm
and relaxed with ample food and beverages available. Other lounges in MAN, BKK and HKG well maintained
with nice selection of food and beverages. The priority immigration services in BKK and HKG work extremely
well and are welcomed. Will continue to use Emirates and first choice airline.
|
|
Emirates Customer review : 23 August 2012 by Phil Craig (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LGW-DXB-SYD return. Excellent trip. Only grumble is the horribly overcrowded lounge in Dubai, with queues
for showers and toilets at busy times. But in the air - very good food, service and entertainment. The A380
leg in particular was a real pleasure.
|
|
Emirates Customer review : 22 August 2012 by J McKay (Australia) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew Sydney-UK via Dubai and return. Terrible experience. They struggled to get us on the plane at Sydney
and when on board the service and food were appalling. Refused my wife an extra blanket when she was
cold, were indifferent and at times just rude to passengers. Won't be flying with them again.
|
|
Emirates Customer review : 22 August 2012 by D Burgess (Australia) |
| Rating : 6/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
MAD-DXB, DXB-MEL. Flights taken on same trip but with 2 day stopover. 10 years ago Emirates were in a
class of their own. Now they trade more on their reputation as some of the newcomers have overtaken them.
Service is economical and in flight crew are a mix of really good and surly. Living in Australia with family in
England they're always going to be a flight option/choice. However, I think there are cheaper and better
alternatives out there before Emirates take over the World.
|
|
Emirates Customer review : 22 August 2012 by Melanie Lim (Philippines) |
| Rating : 2/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flight from London to Dubai was 1 hour delayed. I originally had only 1 hour 15 min layover to catch my
connecting flight to Manila and I was worried about missing that flight. Flight attendant however assured me
that the flight would wait for me. Upon arriving in Dubai with only 45 mins to spare, not one ground crew
assisted me and 2 other passengers on the same connecting flight. I made a mad dash to the gate and
arrived 20 mins before scheduled departure. I was denied boarding and was placed on the flight 18 hours
later. Airline provided a voucher for the airport hotel which didn't even have the appropriate toiletries.
Terrible customer service for a supposed world class airline.
|
|
Emirates Customer review : 21 August 2012 by J Ray (Saudi Arabia) |
| Rating : 3/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
JED-DXB-NCL was - disappointingly and unexpectedly - a pretty grim experience. We had hoped that an
indirect route from Saudi Arabia to the UK would be fine, the experience is one we will not repeat in a hurry.
A380 from Jeddah to Dubai, the use of this aircraft on such a short sector made check in, boarding and
baggage processes a real trial. There were simply too many passengers for the small number of Emirates
desks to cope. We queued nearly four hours in a very chaotic and poorly managed environment. People were
still being checked-in at the scheduled time of departure. Aircraft a significant distance from the gate, with
countless shuttle bus loads of passengers. Took off 2 hours late. Inflight service a brisk affair, with the crew
bemoaning the size of the flight and the unwelcome demands so many passengers imposed. After a short
flight from Jeddah - and the cattle market of a packed Dubai Airport in the middle of the night, with late
passengers being herded stressfully towards connecting flights - we boarded an ageing and shabby A330-200
to Newcastle. A marked contrast from A380. Seats were worn and lumpy, lack of leg room very uncomfortable,
and the entertainment screens minuscule, with none of the on-demand content Emirates boasts about. Food
was poor. Landing at a regional airport has advantages, relieved to get to Newcastle, but Emirates appears
to treat provincial routes with markedly less care. While sorting out two lost bags, we were advised that a
777 will be replacing A330 in a few weeks. We won't be trying it. One positive: the crew members on the
Newcastle flight were all very good natured and were kind and attentive to passengers.
|
|
Emirates Customer review : 21 August 2012 by Andrew Wood (New Zealand) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Sydney to Auckland. The food was very nice, plenty of leg room, friendly staff, great entertainment centre,
and good communication.
|
|
Emirates Customer review : 20 August 2012 by Angelo De Luca (UK) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-DXB-DEL-LHR. I am FF (Skywards Silver), on these flights I booked Economy but was kindly upgraded to
Business on the LHR-DXB Leg, (A380) then again on the DXB-DEL Leg,777-200LR. This was a nice
appreciated touch. As per normal cabins spotless, ICE fantastic, as well as service, food and beverage
selection, and acute customer attentiveness. The only slight downside is the Business lounge in Dubai, feels
like a small terminal and is just too big and not private enough, however I will continue to use Emirates.
|
|
Emirates Customer review : 17 August 2012 by F Harvey (UAE) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
DXB-SEA 777-200LR The food, in-flight entertainment were impeccable and the service discreet on the 14
hour flight to Seattle. The cabin was quiet and the overall ambience with the special lighting very relaxing.
The only two criticisms: The service could be more personal and the seat although comfortable had a bulky
wall on the side. This made it hard to speak to my wife as we had to lean over which wasn't comfortable.
Also, the seat reclines to a nearly flat position though I did have the feeling my body was being pushed
downwards on numerous occasions. It would be better if the bed could be made fully flat which would solve
this.
|
|
Emirates Customer review : 17 August 2012 by Kevin Tunnicliffe (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
SYD to BHX. Flight left on time and apart from one member of cabin crew refusing to serve my 20 year old
daughter with champagne we had a smooth flight. The A380 is a great aircraft and I find the seating to be
excellent with loads of storage space. I am not a small guy but had loads of room in the seat and slept well
for six hours of the flight. Arriving 45 minutes in Dubai it was disappointing to have the DXB-BHX sector
depart 50 minutes late due to last minute cargo loading. The fully flat bed seats on this sector were also very
good and a vast improvement on the old recliners they have used in the past on this route. Didn't eat much
in flight as we had used the lounge in SYD for our evening meal but what we did have was OK but hardly
exciting cuisine.
|
|
Emirates Customer review : 15 August 2012 by I Lim (Australia) |
| Rating : 3/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
MEL-DXB-MEL. First time flying on Emirates and was looking forward to it. Unfortunately was on the 777 with
the 3-4-3 configuration. Arrived in DXB with a very sore back. The cabin was very cramped. Almost all other
airlines have a 3-3-3 or 2-5-2 configuration. The meals and entertainment system were fantastic but I wonder
whether it is a ploy to distract you from your discomfort? Surely a successful airline like Emirates could focus
on passenger comfort a little more? Would not recommend flying them unless you are of very petite
proportions.
|
|
Emirates Customer review : 15 August 2012 by Mohammed Haque (UK) |
| Rating : 7/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Glasgow to Singapore on 1st August in Business Class which was fantastic with Boeing 777. There was a
transit at Dubai and a business class lounge available. Both aircraft's were equipped with comfortable flat
beds and a mattress was supplied at DXB-SIN flight. Flights were on time and food was not too bad but I
expected something better from this world class airline. Return flight was from Dhaka to Glasgow. DAC-DXB
section was not bad. Dhaka business class lounge was excellent with various types of foods and beverages.
Took off on time. Boeing 777 with flat bed. DXB-GLA flight was an Airbus 340 which didn't have flat bed
which was awful for this long fly. The good thing was the flight landed at Glasgow early at 7.11 pm instead of
scheduled 8pm. The limousine service to my home in Glasgow was good which was not available in Dhaka.
|
|
Emirates Customer review : 13 August 2012 by A Saccaram (Mauritius) |
| Rating : 7/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-DXB-MRU. Stayed on aircraft 3 hours before take-off as flight delayed LHR-DXB. Ground staff very rude
and bossy at LHR. It seems that service level on Emirates is falling rapidly compared to my previous flights
with them. Crew average. When we arrived at DXB, I missed my connecting flight as the ground staff took
too much time in handling passengers. Given hotel accommodation for one day with complimentary meals
and upgrade to Business class on the next flight as compensation. Excess baggage rate is also above
reasonable amount. Travelled Business DXB-MRU. It seemed that on Mauritius flights, crew service is always
better compared to other flights to Europe. Food was average but seat was great, almost flat bed and with
mattress offered, the bed becomes very comfortable. Flight on time and arrived slightly earlier than expected.
The seat options are also good with massage options, touch pad, seat recline etc. However, touch screen was
not working for anybody in the cabin although it is a general feature.
|
|
Emirates Customer review : 10 August 2012 by R Vaidya (USA) |
| Rating : 7/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
IAH-DXB-BOM. Impressed with the value for money they give, especially considering the inflight
entertainment and food. Cabin was spotless, so were the toilets, and the meal service was quite good for
economy. Very impressed by the internet connection. My only problem was the 3-4-3 configuration, and the
service. Many airlines have a 3-3-3 or 2-4-2 configuration which allows for wide seats and better pitch. Flying
Emirates feels like you are being squashed, especially in the middle 4 seat row. Another disappointment was
the poor service. The cabin crew simply did not seem interested in anything, never flashed a smile, and got
annoyed with many other passengers when they did not understand the crew. I had to press the call button
numerous times before the crew finally attended to me, and it looked like they were more interested in
chatting amongst themselves than doing their job. Overall, I would recommend Emirates because of the
value for money, and superior entertainment/convenience/meals, but they must make improvements to their
seats and service for me to truly rate it highly.
|
|
Emirates Customer review : 10 August 2012 by Henrik Schwert (Denmark) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
I am a FF (Skywards GOLD) with monthly trips on EK152 CPH-DXB and compared to SAS where I am also EB
GOLD, Emirates are way in front. Often I get recognized in the boarding process, and always welcomed with a
smile. I feel appreciated travelling so thumbs up from here.
|
|
Emirates Customer review : 8 August 2012 by Chandrasekhar Velayudhan (Oman) |
| Rating : 5/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Travelled MCT-DXB-SYD-AKL sector business class. The short haul MCT-DXB was all right. However the DXB-
SYD-AKL had quite a few shortcomings. (A380) For starters the business lounge at DXB has over time turned
into something like a bus station - crowded and noisy. The much touted inflight entertainment system did
not work (screen navigation was not possible using the touch screen). My wife and child who had taken the
same flight two weeks before me had the same problem. Seats are comfortable with enough leg room.
However considering that my entertainment system didn't work well, there was no choice but to sleep most
of the way as choice of reading material was limited. Cabin crew were caring and attentive. Considering that
emirates fares are not the cheapest, certainly not enough value for money this time around.
|
|
Emirates Customer review : 8 August 2012 by Lars Kirk (Denmark) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
I have just made a return trip HAM-DXB-COK-DXB-HAM, all 4 flights were on time, food, legroom, service was
excellent, would be very happy to fly with them again.
|
|
Emirates Customer review : 7 August 2012 by Ann Creaner (Ireland) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
4 long haul legs from Dublin to Bangkok return via Dubai. 777 was a new plane to us and we had heard mixed
reviews of comfort and leg room. We had no problem with this, although it was great to get emergency exit
seats for the night flight from Dubai to Bangkok. Food was very good and my husbands gluten free diet was
well looked after. Decent wines served as part of your ticket. Crew were attentive and interested. We had
head stories about transiting in Dubai which concerned us as our final transfer on the return leg was in a
short time window. As it happens, security people on transfer in T3 were pleasant and efficient and we had
no problem. Our only glitch was on our stop over in Dubai where immigration were quite inefficient and it
took ages to get through to baggage collection. However, as this is a government service and not a function
of Emirates, though it may be something they could discuss with airport security. I would be glad to travel
with Emirates again.
|
|
Emirates Customer review : 7 August 2012 by M Seeling (Germany) |
| Rating : 6/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
DXB-MUC in 773. Flight was ok, seats comfortable and nice entertainment programme. Unfortunately the
privacy of the seat seemed to be too much as the crew forgot to serve my meal (sitting in the middle seat in
business). When I asked politely for my meal I was told to wait and had to ask twice before I got it, with the
crew being very impatient and rude. That made me feel very uncomfortable.
|
|
Emirates Customer review : 3 August 2012 by Harish Jagannath (India) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
JFK-DXB-HYD on A380 (JFK-DXB) and A340 (DXB-HYD). A380 economy provides a wonderful experience. ICE is
up and running from the minute you enter the flight. Food is great (two full meals and a snack): tasty, plenty
and great variety of side-dishes and nice drinks. Service is good and satisfactory - they even attended twice
to my wife's request for green tea. Seats are comfortable and roomy, including leg space. DXB-HYD was also
a smooth experience, but the IFE is not the ICE Digital Widescreen. Overall, loved the experience and will
always fly Emirates.
|
|
Emirates Customer review : 3 August 2012 by D Jones (UK) |
| Rating : 6/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LGW-DXB-SIN-MEL and SYD-DXB-LGW. This airline can be quite inconsistent. Generally, the overall
experience was fine, but the seat width and legroom was an annoyance since I am 6'4. The staff on some of
the outbound flights were quite rude and miserable. There was a 3 hour delay in Singapore which was not
explained to passengers. However, staff were pleasant on the return leg, and SYD-DXB was especially good
because the plane was half empty and I had a whole row of seats to myself. Emirates was a good option for
the cheapest fare to and from Australia, but if travelling there again, I will probably opt for Singapore Airlines
/ Cathay Pacific / Qantas / Malaysia Airlines.
|
|
Emirates Customer review : 3 August 2012 by Andrew Hoxey (India) |
| Rating : 3/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Travelling BLR-DXB- MAN-DXB- BLR with my family. On the Dubai-Bangalore
inbound/outbound legs the only food option available was spicy curry.
The staff on the outgoing leg indicated they only had 25 plates of
western food and they had all gone. We had no choice of food on 3 legs
(also MAN-DXB). In flight entertainment was very poor BLR-DXB MAN-BXB
DXB-BLR, the programming was on a loop , so if you did not start the
movie when they turned it on you missed it (no rewind). The choices was
limited to only 5 channels of English (including cartoons) -poor choice
of films and no news/interest channels. Staff on DXB- BLR leg allowed
passengers to have seats back prior and during takeoff.
|
|
Emirates Customer review : 2 August 2012 by Kevin Tunnicliffe (UK) |
| Rating : 9/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
BHX-DXB-SYD. Seat comfort much improved on the first leg from Birmingham with flat beds in business rather
than the old fashioned recliners previously used. A380 from Dubai to Sydney remains a beautiful cabin layout
with comfortable and spacious seats. The only thing which lets Emirates down compared to the competition is
the meal service. No on demand eating and meals served a bit like economy, all on one tray, even is the tray
is ceramic. The bar at the rear of the cabin is popular on this 14 hour flight and the overall quality of service
was excellent.
|
|
Emirates Customer review : 2 August 2012 by S Beg (UAE) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
DXB-YYZ-DXB. The flight to YYZ was great on a new A380. Inflight entertainment was great, the food was
delicious and the crew polite and made sure everyone was fed. Clean flight. Same on the return flight. Crew
took such a long time bringing you a drink, you would have to press the button 3 times to remind them. Both
flights arrived on time but the return flight arrived 1hr early!
|
|
Emirates Customer review : 2 August 2012 by M Anderson (Germany) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flight: BNE-DXB-MUC, Plane: Boeing 777-300ER. Had very nice flights, although the conditions were rough
there were no delays. Had no wait at the check-in. Only the baggage weight was controlled very accurately.
Seats in economy class are very comfortable and offer a lot of space, even when you are tall. Inflight
entertainment is superb. Staff was very nice most of the time. I liked the kind and amount of food and
beverages.
|
|
Emirates Customer review : 2 August 2012 by N Hargroves (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
London Heathrow to Auckland. (LHR-DXB-BNE-AKL) (AKL-BNE-DXB-LGW). A380 from Heathrow to Dubai, the
aircraft was really well finished lots of legroom etc. The food was really good, and legroom was fantastic. The
IFE was also really good throughout my journey with Emirates. However, all this great service was spoilt by a
few of the sectors cabin crew, who came across as rude at some points. No delays and this was the only let
down.
|
|
Emirates Customer review : 1 August 2012 by D Bajela (UK) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
MAN-DXB on A380 (A6-EDH) in March, boarding was on time, and we enjoyed the complimentary newspapers.
Given hot towels before take-off. Seats were wide and comfy. Take-off smooth, then given menu's.
Entertainment was excellent, new movies and wide range of TV shows. Inflight meal was great, many drinks
offered. Crew were kind and polite, however they didn't always answer your call when you pressed the button.
Plane was new and quiet, circled Dubai for an hour before landing. Definitely recommend.
|
|
Emirates Customer review : 26 July 2012 by E Yang (USA) |
| Rating : 5/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew Emirates for the second time yesterday (Madrid-Dubai). Both times, I've been disappointed. I can't
deny the planes are in great shape and the entertainment system is great, but this is becoming standard in
most 3-star and up airlines. The service is terrible, the crew do their job but it definitely seems like nothing
but a very tedious job for them. Service is with an upturned nose and attitude - not every crew member, but
the majority. Meal service was ok, except that my chicken was overcooked. Another thing I found rather
annoying is that they collect your blankets and headsets before the captain starts the descent. That is at
least 30 minutes of sitting feeling cold and with nothing to stare at but the route map on the screen.
|
|
Emirates Customer review : 23 July 2012 by Neil Scaturchio (Australia) |
| Rating : 5/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Thursday 5th July scheduled to fly Rome-Dubai-Sydney. 3 hour delay in Rome meaning I had an hour to make
my connecting flight in Dubai. In Dubai at 1.50am, first off the plane, ran to the transfer desk, and told I was
unable to get on the connecting 2.15am flight to Sydney, I was put on a flight from Dubai-Bangkok-Sydney 6
hours later. There were at least 50 other people on the Rome-Dubai flight in the same predicament so I
thought they may have held the Dubai-Sydney plane. On leaving Dubai, there was a 1 hour delay on the
runway and were then delayed 20 minutes when leaving Bangkok, meaning I arrived home in Sydney 12 hours
later than scheduled. Having said this though, I will definitely fly Emirates again, as I know how good they
can be from previous experiences, and also because their food is always excellent, their cabin crews have
always been exemplary.
|
|
Emirates Customer review : 23 July 2012 by R Coleman (Australia) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
ROM-DXB-SIN-BNE. First flight A380, all others B773. Having recently flown business with CX (excellent),
found EK comparable in most aspects (and well ahead of BA business). Crew more multinational on EK so a
good mix of personalities, most extremely friendly and professional. A380 seat more private and lies fully
flat, but 777 still very comfortable and I slept well on both aircraft. Food, drink and IFE all very good, and the
added bonus of the limo service makes EK my airline of choice from now on.
|
|
Emirates Customer review : 20 July 2012 by M Johnston (Australia) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew from SIN-DXB-JFK-DXB-SIN. Onboard service was generally excellent with tasty and filling meals. Seat
pitch and narrowness on the 777 from SIN-DXB was a little uncomfortable, particularly in comparison to the
A380 flight to JFK. Overall a pleasant experience in-flight, Dubai airport is unfortunately far inferior to other
transit hubs such as Hong Kong and Singapore.
|
|
Emirates Customer review : 17 July 2012 by Denise Ong (Singapore) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
I took a flight (EK142) from Madrid to Dubai on 15 June at seat 19K. The button on the left to recline the seat was
missing! Instead there was a hole. When I complained to the male flight
attendant, his response to was 'What can I
do, I am not an engineer, I cannot do anything!' Makes me wonder if Emirates even trains its staff!
|
|
Emirates Customer review : 17 July 2012 by N Griffiths (USA) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
BOM-DXB-LAX. All flights on 777. On time arrivals into each airport. Despite the flight being in economy, I
had a great experience, especially compared to all the other American/Euro carriers I have flown on this
route. Attendants were friendly and professional at all times especially on the LA route, since its a 17hr non-
stop flight over the North Pole! Passengers around me were ringing the call bells non-stop. Even during
service periods, they seemed to be answered to each time. Entertainment amazing. Was surprised with
champagne and a little cake, along with a Polaroid photo frame to commemorate my birthday which was a
lovely little gesture. Very memorable experience, especially in Y class.
|
|
Emirates Customer review : 16 July 2012 by D Wolters (Australia) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
PER-DXB-PER. Both flights were fantastic. Received my seating requests on both flights, cabin staff were
friendly and attentive, food was plentiful and delicious, and overall a great experience.
|
|
Emirates Customer review : 16 July 2012 by Geraldine Draper (UK) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
London to Dubai on A380-great plane-very comfortable seats and very good entertainment. Lots of room.
Dubai to Hong Kong and return on A340-200. Dreadful. Rock hard, short, downward sloping seats with an
entertainment box in half the foot space. No footrest and seat in front so close. Dubai to London on B777
and this was just as bad for the same reasons. Will never use Emirates again unless its on the A380.
|
|
Emirates Customer review : 16 July 2012 by D Jaeb (Namibia) |
| Rating : 5/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Both my husband and I are frequent flyers to Europe from Johannesburg and I decided to try Emirates. The
leg from Johannesburg to Dubai was on an old aircraft. The second leg, from Dubai to Athens, went
mechanical and after sitting on the tarmac in +44 for two hours, we were off-loaded and waited three hours
for another aircraft. The return flights were fine but I kept wondering if I was upgraded (even though I was
already in business on the first half of the trip) because there was such a difference in service and quality on
my return flight. Now, I'm battling for an answer and some help in trying to sign up for Skywards rewards
and registering my four flights in business class, even though I'm eligible according to the policy on the
website.
|
|
Emirates Customer review : 14 July 2012 by Viraj Bagaria (India) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
I flew CCU-DXB-JFK-DXB-CCU on the 332, 77W, 388 and 332 respectively. The service on the four flights were
courteous and attentive. All flights landed and departed on time. The A380 was the best, the food was of
superior quality and pre-ordered meals were promptly served. ICE was very good and kept me entertained.
Will definitely recommend and use again.
|
|
Emirates Customer review : 10 July 2012 by A Kuznetsov (Russia) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
DME-DXB-MLE round trip. 4 different planes: 772LR-332-773ER (2 class) -773ER (3 class). Best seat and cabin
was on first leg's 772LR. Crew very attentive and professional, a bit less on the last DXB-DME leg where they
were too cheerful, often forgetting to use low voice chatting with colleagues while half of cabin slept. Best
service on DXB-MLE 332 being upgraded to First. Seat comfort comparable to 773 business class but food and
drinks far better as the level of service, all the time me and my wife were addressed by name. Lounge in
DXB-3 was crowded on the way to Male because of a morning rush-hour while on the way back it was empty
but still with good drinks and fair food. Chauffeur service in Moscow convenient both ways. But drivers both
ways with bad driving manner. Overall a very good value for money - Aeroflot's direct flight c-class ticket
costs 3 times more.
|
|
Emirates Customer review : 10 July 2012 by S Srinivasan (USA) |
| Rating : 3/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
HYD-DXB, Y class in an A340. Flight over to HYD was ok, but the return was disappointing. I was greeted by
a horrendously slow check-in line at HYD. After spending close to 20 minutes in a non-moving line, I was
informed that this line was closed. It took a further 15 minutes for the new line to process 3 passengers in
front of me, including one person the agent allowed to queue jump in front of me. Boarding was good and
efficient, with zone numbers being strictly enforced. Service on board was so-so. Most FAs were efficient if
not overly friendly. I'm a small person, but found the seats cramped in 2-4-2 configuration, primarily due to
the constricted foot room because of the IFE box under the aisle seats. Once again, food service was poor,
with the Western option on the menu not even offered. There is also the issue of having to deal with Dubai
airport, which while not the airline's fault, can be hit-or-miss when it comes to transfers - it's ok if your
arriving flight parks at an aerobridge, but is a truly dreadful experience if you get stuck at a remote stand.
Despite the attractive pricing and one-stop service to India, I won't be flying Emirates again.
|
|
Emirates Customer review : 9 July 2012 by Kirsteen Clark (UK) |
| Rating : 2/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
We flew from DXB to LHR on Friday 6th July. Flight take off was delayed by nearly three hours due to poor
health of one passenger and also to the delay of a group of VIP's who were allowed to disembark and then
they decided they wished to re-embark holding the plane up. Also waited for passengers to arrive with pre
booked connecting flights. Plane 777 was packed and it was uncomfortable. Sat next to toilet which made it
difficult to relax listening to flushing toilet the whole journey. One airline attendant was particularly brusque
in his manner.
|
|
Emirates Customer review : 9 July 2012 by J Currie (China) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Guangzhou to Venice, and Rome to Guangzhou, via Dubai in both directions. Had not flown Emirates since
2004, and was not expecting the excellent product - I enjoyed in this trip. Staff were genuinely friendly and
attentive on all legs. A problem on one sector with ICE managed perfectly by cabin crew and after sales staff.
I appreciate that problems happen with aircraft, but it is the way the airline manages a problem that makes
all the difference, and Emirates excelled. Upgraded to first on A380 Rome to Dubai leg, and not once did I
feel like an upgraded passenger, got the full product, and staff as brilliant as they were on other legs. Am
surprised to read other comments on this site about poor service. I was very impressed, will certainly fly
Emirates in the future.
|
|
Emirates Customer review : 6 July 2012 by F Damjanovski (Australia) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
I flew with Emirates a number of times recently. I would suggest they are not bad in terms of service, staff
are decent, cabin comfort is ok. The only problem I have however, is that if you travel Australia to Europe you
have to stop in Dubai (their base airport) which to my disappointment is a shockingly poorly designed and
serviced airport. Unfortunately, the airport is so bad it reflects poorly on the airline (i.e. you choose the
airline, like it or not you get the airport).
|
|
Emirates Customer review : 6 July 2012 by A Soufan (UK) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-DXB-LHR. The first leg of the flight operated by an old Boeing 777-300 which was well maintained, only
problem with that aircraft that the seats were not as wide as other careers that operate the same type of
aircraft, coming back was a fantastic experience flying on board an A380 which was full, cabin crew
professional and assisted all passenger requests and I have to say that the in flight entertainment is one of
the best compared to other airlines in economy would definitely fly Emirates again.
|
|
Emirates Customer review : 6 July 2012 by N Ogura (Australia) |
| Rating : 3/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
My husband and I flew from Singapore to Melbourne and we were underwhelmed. To be fair, at the time of
booking the service was great. They offered airport transfers in both Singapore and Melbourne - it seemed
promising. However, this was overshadowed by the in-flight experience. The facilities were not great but
acceptable, the service though, was terrible. There were no smiles welcoming us to the cabin, and when our
cabin attendant did speak to us we felt as if she was scolding us. The food was shocking, but I can live with
that. I think that when it comes to service though, there's just no compromise. There has been a lot of hype
surrounding Emirates, I was expecting a lot from them. Smiling is really not that hard.
|
|
Emirates Customer review : 5 July 2012 by Ghassan Zumot (Australia) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
I travelled with Emirates from Melbourne to Amman, Jordan and from Paris to Melbourne all in business class.
I could not be any more impressed. Punctual operation, clean interior, and excellent inflight entertainment.
The headset was state of the art with noise cancellation feature. The selection of the comedy programs was
excellent. My only disappointment was on the Melbourne to Dubai leg where one of the buttons in the control
handset was missing thus limiting the use of the control handset. I could not play any game at all. The food
and drinks were great. I thought, the wine selection could have been bigger although what they had was
excellent. The food was fine although it depended on the flight, meaning it depends on the departing airport.
The best was on the Paris-Dubai flight. The one dominant feature in all flights that one can not escape is
that the flight crew were motivated to work and very eager to please. Lounges for business class in all
airports.
|
|
Emirates Customer review : 4 July 2012 by F Wong (Hong Kong) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
BKK to HKG on A380, a full flight, but the crew were excellent. The seat and the bar are amazing, this time
round the food was better. I think this was mainly due to the excellent catering service of Bangkok airport,
unlike my previous comment from the HKG sector, which had shocking low catering standard. Despite a full
flight, it was comfortable and time passed quickly. I still do not understand why they pile all threes courses
on one tray like Economy class? For an airline as good as them, this is a shame, I had to remove a few stars
for that reason. The ICE AVOD system is great, but during a day flight, the screen of the removable "iPad"
like remote controller is hard to read, almost a blur which could not be adjusted. Overall, it was still an
impressive experience.
|
|
Emirates Customer review : 4 July 2012 by Joan Parkyn (Scotland) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
I have a daughter in Australia and 3 grandchildren and have flown back and forth from Scotland to Australia
five times with trip number six booked for Jan 2013. Out of all flights I can honestly say every one has been
first class. Staff have always been very helpful, food is excellent and have always found it very comfortable.
Am now really looking forward to flying with Emirates again.
|
|
Emirates Customer review : 4 July 2012 by G Mohanty (USA) |
| Rating : 2/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
NYC-DEL-NYC via DXB. USA to Dubai flight was good with good service. Service from Dubai to DEL was bad -
had to go to the galley and help myself - flight attendants weren't interested and seemed annoyed that I
was asking for water. Return trip was even worse!! In Dubai airport my family nearly missed our flight to NYC!
High price and bad service - wont fly with Emirates again.
|
|
Emirates Customer review : 4 July 2012 by G Cane (Australia) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Paris-Dubai-Perth. Delayed flight from Paris to Dubai, no explanation from staff - no apologises. Left 2hours
late. Just made connecting flight. Flight from Dubai to Perth the rudest staff I have ever met on any airline.
Food was cold and bland. Found it hard to get an alcoholic beverage. I will definitely go back to flying
Singapore Airlines.
|
|
Emirates Customer review : 3 July 2012 by T Horvath (Australia) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
SYD-DXB-CPH return, all flights on 777. All flights departing either on time or early. Even though flights were
full I was very comfortable and was kept very happy with the generous drinks/liquor selection available, as
well as the entertainment. Was lucky enough to fly the brand new month old 777 on one of the sectors,
which had an amazing 12 inch screen behind every seat, as well as an ipad/psp like remote control and
interface. To top this off, the crew were very hardworking and attentive on all sectors, they seemed to be
back in the cabin every half an hour or so after the service offering drinks/beverages etc. I had a very
difficult/rude passenger next to me who seemed unaware that we were in economy class, and was nagging
the attendants as if he was a first class paying customer. However they handled him professionally and
courteously, and even he seemed to walk off the plane happy. Food was as good as plane food can be, and
was in plentiful supply.
|
|
Emirates Customer review : 2 July 2012 by F Wong (Hong Kong) |
| Rating : 7/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Hong Kong to Bangkok on their A380 business class. The seat design is interesting, apart from being a fully
flat bed, it has a mini bar, lots of storage space, the ICE AVOD, it offers a lot of privacy, especially if you
choose the window seat. Service was good, but not outstanding that I expected, crew appeared overworked
and tired. The lounge and bar at the back is a very novel idea. This seat has a good massage function, but
when fully flat, it sinks down lower, and you feel you have been cramped into a small niche, much like lying
in a coffin. I do have a major issue with the dinner they served. It was all three courses put onto one plate!
The portion has therefore, reduced, and the taste was very disappointing. The crew seem to know this
problem and apologized profusely. To add to the gripe, the plane had a very rough landing. Overall, the
experience was underwhelming for the money paid. I will try another airline on then same route.
|
|
Emirates Customer review : 29 June 2012 by G C Nock (UK) |
| Rating : 10/10 |
 |
Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
MAN-DXB-BKK. First class. 3 of the flights in A380 Suites were excellent, 1 sector on the A330 with a
comfortable seat but not in the same league as A380. Great service from all crew on all flights,
Personal welcome on board by the purser along with Dom Perignon Champagne (frequently topped up). Good
selection of tasty food on all flights. Used the showers on one sector - very good but really just a novelty.
|
|
Emirates Customer review : 28 June 2012 by Russ Cornwall (New Zealand) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
On 13/14 May 2012 I flew A380 via Sydney to Dubai and the 777 to Dublin return 13th June 2012. From check
in to checkout I found the staff and air crew to be very helpful. I found the meals to be quite superb, in fact a
little too much food. The drinks on all the flights were good quality. No matter what nationality the cabin
attendants were, and there seemed to be at least ten on most flights, they all took time to answer any
queries I had, in a relaxed manner. I will be flying Emirates again in the near future.
|
|
Emirates Customer review : 27 June 2012 by William Sanger (UK) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
DXB-CGK-DXB - was given a great welcome upon entering the aircraft and an offer of a welcome drink along
with a drinks order after take off. The meal service on both sectors were excellent and cabin crew were
courteous, efficient and friendly and interacted well with the passengers. Each flight was fully booked.
Emirates do have an excellent product. The business class lounge at Dubai is on par with the best and the
check in at a lounge at Jakarta instead of at a counter is a plus point.
|
|
Emirates Customer review : 27 June 2012 by Mark Bickerton (UK) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
DAC-DXB-LHR Economy. Excellent trip. DAC-DXB was quite empty so I had four seats and slept most of the
flight. Staff friendly and helpful. DXB-LHR very busy, but great crew, nice meals and good service. The
crew were genuinely friendly, positive and smiling - that makes such a difference.
|
|
Emirates Customer review : 27 June 2012 by William Sanger (UK) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Having read inconsistent reports of good and bad about Emirates I travelled with them GLA–DXB on
B777-300ER and DXB-GLA on A340.300. On both sectors the service of the cabin crew were excellent
interacting with passengers and very courteous and professional in executing their duties. On the return
journey I was seated beside a passenger whose manner was demanding as on boarding the aircraft he
instructed the male crew take my jacket. This male crew member smiled and took the jacket and told him
that the jacket would be returned at the end of the flight. When the UK landing cards were distributed my
neighbour again demanded of the crew “I need a pen.” And the female crew got a pen and gave it to him.
True customer service. The choice of meals were very good, tasty and good selection on offer and good wine
and contrary to other reports the trays were taken away within a very reasonable time and not left for ages
as has been reported previously on this website. The cabin crew came through the cabin regularly offering
water, juice. I really appreciated the 34” seat pitch on the B777.300ER so much space and even a little less
seat pitch on the A340.300 was adequate a wee bit cramped when the person in front fully reclined their
seat. Overall Emirates have a great product and customer service.
|
|
Emirates Customer review : 26 June 2012 by P Bonner (UK) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Dubai - Manchester. Excellent service on the A380. Seats were comfortable and staff very attentive. ICE
excellent with vast array of choice. Emirates appear to have improved their service again after letting it fall
over the last few years. Dubai lounge extension will help with volumes of passengers. Chauffeur drive
excellent as always.
|
|
Emirates Customer review : 26 June 2012 by P Valta (Germany) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Routing: ATH-DXB-BNE return: BNE-SIN (5 day layover) - DXB-ATH. All services perfect. Car service worked
properly and was on time. Got checked by customs in Australia. Driver waited for more than one hour to get
me to my hotel. Marvellous inflight service. Staff extremely helpful and friendly. Lounges very luxurious. Small
minus: Lounge of Olympic in ATH: I would prefer the public areas in the airport. All flights on time. Very big
plus: Lounge passenger bridge directly into aircraft and fully lie flat seats.
|
|
Emirates Customer review : 24 April 2012 by C Commuri
(USA) |
|
Rating : 7/10 |
 |
Cabin Flown |
Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Consistency Problem. LAX-DXB-HYD. I have probably taken a dozen flights with
them over the last 4 years and I noticed that the service has been erratic.
Unless they can deliver a consistent product, they may just become an average
airline. I still recommend EK and am hoping that they will become more
consistent.
|
|
Emirates Customer review : 24 April 2012 by S Vasu (USA) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Having reserved a special meal at booking and confirming at check-in, I discovered that this choice was not
guaranteed and had to go hungry for a couple of meals. Travelling with a toddler, I had trouble getting
basics like milk! Every time I would call for assistance from my seat, no one would respond and I had to carry
my sleeping child to the kitchen for any conversation which for the most part was impolite. The most
unpleasant service I have seen in my 15 years of travelling. While the pro is a short one stop route to India
from USA, I would strongly urge travellers to consider other airlines which may take just a few hours longer
but offer more peaceful travel.
|
|
Emirates Customer review : 23 April 2012 by D Minard (New Zealand) |
| Rating : 9/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AKL-IST via MEL and DXB. Business Class. Excellent flights, meals very good, and wonderful classical music
programmes on IFE. Crew good humoured, courteous and efficient. New Lounge at IST very welcome, and
lovely view. Only glitch was a refuelling diversion to Abu Dhabi on return IST-DXB leg due to excessive take
off wait at IST. Over 3 hrs late into DXB (after midnight).
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Emirates Customer review : 23 April 2012 by A Al-Dabbagh (Saudi Arabia) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Roundtrip JED-DXB-LAX. Cramped seating from JED-DXB. Second flight was excellent, I would recommend
joining the SKYWARDS program, you can choose your seat and receive better service. I would suggest the
next to last seat for anyone flying on the Boeing 777 ELR. Excellent inflight entertainment.
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Emirates Customer review : 23 April 2012 by Sanjay Hurhangee (Cyprus) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I travel frequently with Emirates but must state that it is very expensive. I usually travel with my wife and
children from Cyprus to Mauritius via Dubai return. I have also used Emirates to go to Malta and Sri Lanka.
There is in general a decline in the service onboard. Last year we were travelling from Mauritius to Dubai and
we were upgraded to business class. Unfortunately there was not a single steward/stewardess to serve us.
We were completely ignored! Food was given to us and that was it!
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Emirates Customer review : 23 April 2012 by B Stampl (Austria) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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VIE-DXB-MLE-DXB-VIE. First and last leg with 345 and second and third with 773 economy. Legroom ok, if the
seat infront is not reclined. If so, it is almost impossible to stand up or to eat with table. Food was average
and crew only went through once with beverages. Instead they preferred to chat with passengers in the rear
section especially on the last leg. Generally the crew were young and overstrained. ICE was ok, even though
sometimes not working on 345 but crew member rebooted it. Would still recommend EK.
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Emirates Customer review : 22 April 2012 by Richard Brown (Malta) |
| Rating : 7/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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DXB-MLA. Flew with family, Limo service prompt and courteous. DXB lounge great for breakfast with special
kids breakfast zone. Breakfast onboard was uninspiring with a very basic and tired fruit salad and croissants
which looked as if someone had sat upon them. Entertainment good, but seats on A330 a little too close for
anyone apart from immediate family. Ability to watch your neighbours TV screen is a distraction. Food post
Larnaca was very poor. Same fruit salad, mediocre main course and minuscule middle eastern pastry for
dessert. Butter laid out on tray, but bread only came upon asking. No nuts with drinks, unlike the outward
flight. Crew were good and also managed to procure a couple of classes of dessert wine from first class. Kids
oblivious to it all. They watched non-stop TV and also enjoyed being photographed by crew's Polaroid camera.
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Emirates Customer review : 22 April 2012 by R Veel (Australia) |
| Rating : 10/10 |
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Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Rome-Dubai on 777 300ER then Dubai-Sydney on A380. I found both flights excellent. The private suites are
large and very comfortable. Like other reviewers I found the suites a little newer and better on the 777 than
A380. Showers on A380 are, in the end, a bit of a gimmick, but a pretty enjoyable one on a 14 hour flight!
The standout on both flights was the crew. I found them attentive, professional and friendly, with the 777
crew a little more personal. I have been flying Europe-Australia and/or US-Australia return 3-4 times per year
for the last 20 years, mainly SQ, so I feel I have a reasonably balanced opinion to offer on EK.
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Emirates Customer review : 22 April 2012 by B Anderson (New Zealand) |
| Rating : 1/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AKL-SYD-DXB-DSL Flight on A380 from Auckland was cancelled due to an aircraft fault. Lost an entire day and
flew out 21 hours late after a night in a hotel. Flights all ok so long as everything is working. Had problems
with AVOD system. Flight from Dubai to Dar es Salaam on A340-500 with poor business class seats. Will stop
using A380 part of the route as it's proving too unreliable.
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Emirates Customer review : 22 April 2012 by Jayme Drummond (Brazil) |
| Rating : 9/10 |
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Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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A380 First Class ICN-DXB. Space, comfort and entertainment perfect. Wine and drink list wonderful. Business
Class bar is even better than First Class one. 5 min shower works very well. Crew are friendly and nice. A
little lack of luxury attitude but the journey in general was fantastic.
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Emirates Customer review : 22 April 2012 by Martin Drinkwater (UK) |
| Rating : 3/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Heathrow to Dubai on A380 which was great, then boarded a B777-300 for the 14 hour flight to
Brisbane. 10 abreast on an aircraft designed for 9 is not a good fit, the cabin was cramped with no foot
support at all, avoid if you can.
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Emirates Customer review : 21 April 2012 by H Thomas (UK) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Dubai to Manchester. Total disregard for safety as most of the seat belts in our area were unbuckled and
seats reclined as soon as the pre-flight checks were made. When the "fasten seatbelt" sign was showing
during turbulence nobody took notice and carried on walking about as normal. The centre seats E and F were
utilised as beds with all sorts of contraptions to aid children to sleep in them. Majority of the meals were
Hindu and were served first therefore we had to wait quite a long time for ours. On leaving the plane it
looked like a refuse tip, pity the poor cleaners.
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Emirates Customer review : 21 April 2012 by H Tayeh (Australia) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MEL-DXB-GIG-EZE return on B773ER. Service onboard was excellent, and ground staff very helpful. IFE
probably the best amongst airlines. Seat pitch on B773 is improved and the lack of IFE boxes under the
seats makes for better leg room. Despite the length of the trip I would fly them again over the current trans-
pacific options to South America.
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Emirates Customer review : 21 April 2012 by Marc Graham (New Zealand) |
| Rating : 2/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Auckland to Sydney return. The service was terrible! Rang my bell for some assistance with no response. I
eventually got up after 30 minutes, only to find 2 members of staff standing chatting! Will not fly Emirates
again.
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Emirates Customer review : 18 June 2012 by Chris Churchill (Australia) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD-DXB-MLA-DXB-JFK-DXB-SYD, inflight service and cabin crew top notch. Ground crew at all airports, especially in
DXB were rude, surly, and bordering on incompetent. One of two bags almost destroyed JFK-DXB. One EK luggage tag
missing, the other bent in two! Food good apart from the boxed pizza in the middle of the night. IFE good.
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Emirates Customer review : 18 June 2012 by T Impson (China) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JNB-DXB-PVG-DXB-DUR. A380 both flights on the way. Really quiet and amazing service. Return flights on 777-300ER
and A330-200. Again, flights with good entertainment and great food. The previous flights I had with them I swore I
wouldn't fly them again, but the latest trip (fare was too good to refuse) was great and has changed my opinion.
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