Mumbai to Zurich, London Heathrow to Mumbai on Emirates (mix of business and economy class). Very good experience apart from the rather painful 5 hour transit at Dubai on the way back. Had a chance to fly 4 different aircraft types (A332 bom-dubai, A345 Dubai Zurich, B777-200 on London - Dubai and B777-300 on Dubai - Mumbai) - the A345 was by far the best with very comfortable seating (even in economy), good food and excellent IFE. The LHR-Dubai leg (even though it was on a slightly old B777-200) was very comfortable as well. The to and fro Mumbai legs were rather average - with very average service (even in business class) and rather poor food. Check in at Mumbai was ok (but would have been horrible if i had been flying economy - 2 lines to handle 200 passengers) and at London was very good. Lounge at both Dubai and London (in particular) was excellent - what was great was the choice of picking up dinner at the lounge in Heathrow before boarding a 10:15 PM flight and therefore getting more sleep in. Overall a good experience - would repeat if Emirates could work out an earlier flight from Dubai to India - say at around 10 AM dubai time.

Emirates - by P Thomson

14 June 2007  Customer Trip Rating :

Have been flying Emirates for the last 3-4 yrs. There has been a very definite decline in quality that seems to be accelerating in many departments. Flights often delayed, food not what it used to be, cabin service unpredictable. The only outstanding thing is the entertainment system which ranks as one of the best. Have noticed that FF benefits are eroding - last 4 trips as gold member, luggage not sent thru as priority as promised. Dubai airport is a complete mess being bussed out to your aircraft every time at the airport - and in the first class lounge you could not even move because it is so overcrowed during peak times. Emirates has to invest in its aircraft, give them a make over and send cabin staff on customer relations course.

Emirates - by Chris Walsh

11 June 2007  Customer Trip Rating :

AKL-SYD return, Business Class, 31 May-4 June Took the afternoon shuttle over to Sydney on the 777-300ER. AKL Emirates Lounge fantastic as per usual with heaps of space thanks to the new extension. Business class about 80% full but the staff were more than attentive and a great dinner service on offer. Return flight 10% full in Business, and staff a bit distant. Breakfast was great however and nothing too much trouble. SYD Emirates Lounge is ok but not as good as the one in Melbourne.

Emirates - by Sami Khaled

11 June 2007  Customer Trip Rating :

The complimentary limousine to the airport. I was surprised to note that there was a new Terminal 2 in Hong Kong airport and that Emirates was the only other airline, with Oasis to be using it. The terminal was deserted but a huge queue at the Emirates counters. There were 2 flights leaving almost at the same time which accounted to the crowd. I checked in at the Business class counter and had an irritating staff who tried to find some fault or the other with the reservation and sent me to different supervisors for clarifications. Ultimately it got sorted out but made me lose my mood. The purpose of having Emirates in this terminal makes no sense to me. After checking in and clearing immigrations, you have to trek back to Terminal one either by walking for 20 minutes or changing 2 trains to reach the terminal and proceed to the lounge or boarding gates!! After a lengthy queue at both immigration and security, I finally changed 2 trains and reached the lounge. Emirates now has an exclusive lounge for premium class passengers. Located on the upper level, it gave good views of the concourse below. Free high speed wireless internet available and good selection of hot and cold snacks. What surprised me was the lack of "halal" food products for an airline from an Arab nation which was obviously making many Muslim passengers quite upset. There was a single shower room which had the most cramped shower cubicle ever seen. Boarding used a separate entrance for premium passengers. Seats were the same old ones on this A330 series. The flight was packed fully in each and every seat. Drinks served and after take off, socks, eye shades and amenity bags distributed with menu cards. Sadly enough, I have flown several long haul flights from the far east to Dubai during the last 3 years and the menu has remained exactly the same! Very much uninspiring and boring. A snack service of sandwiches and pastries are served after take off and then prior to landing at 3am, a hot breakfast is oddly served. The choice was again between seafood congee, beef noodles or omelet. I have tried all 3 and each one has been worse than the other- totally uninspiring, dry and overheated. What mattered to me most of all was that I was able to grab some hours of sleep. On arrival bags appeared quickly which is a feat in Dubai nowadays as at times there are bags from 3 different flights and carriers on 1 conveyor belt! Overall a very average flight just basically getting its job done without any extra marks.

Emirates - by N Mossini

5 June 2007  Customer Trip Rating :

SYD-BNK-DXB-RME on First Class. 777-300ER is an excellent way to fly especially in First Class. Cabin Crew was attentive during overnight flight and food was Good. ICE system and LED Mood Lighting system both working. Sydney and Dubai first class lounges were not too busy and made the trip very confortable. Limo service on time and no issues. First Class on 777-300 from DXB-RME needs to be upgraded though. Still has plenty of room and cabin attention, but the seats need to be upgraded.

Emirates - by Ihab Abbas

5 June 2007  Customer Trip Rating :

Kuwait to Dubai business class. Easy check-in in Kuwait and a nice lounge with good facilities and friendly staff. However, seats on A330-200 are horrible and uncomfortable comparing to B777. Good food and drink. However they do not update the menu on regular basis (Who said that the appetizers should be fruits). Driver was waiting in Dubai to drop me to my hotel. Dubai lounge was OK, the hot food was moderate hithout no different selection, cold food was OK. DXB to Kuwait A330-200 was not much better and my seat was uncomfortable (1A). The crew advised that they cannot help as all the business class was full. Food and drink again OK and crew very friendly. In general emirates has to reconsider the old A330-200 and replace them by a new one (at least the seats).

Emirates - by Tim Short

3 June 2007  Customer Trip Rating :

Singapore to Zurich business class. A good experience let down slightly by inconsistent products from Emirates. Easy check-in in Singapore and a nice lounge with good facilities and friendly staff despite being early hours of the morning. Seats on 777 positively ancient, though comfy. Good food and drink. Despite other comments, Dubai lounge was busy, but not hectic with excellent hot and cold food. DXB to Zurich A340-500 so much better with 'clam shell' type seats which whilst not up with BA/Virgin beds are much more comfortable and the interior of the plane more up to date. Food and drink again excellent and crew very friendly. Had a look at the first class 'demi cabins' which look super comfortable. For the price (significantly less than Swiss or Singapore airlines), great value.

Emirates - by Sami Khaled

11 June 2007  Customer Trip Rating :

The complimentary limousine to the airport. I was surprised to note that there was a new Terminal 2 in Hong Kong airport and that Emirates was the only other airline, with Oasis to be using it. The terminal was deserted but a huge queue at the Emirates counters. There were 2 flights leaving almost at the same time which accounted to the crowd. I checked in at the Business class counter and had an irritating staff who tried to find some fault or the other with the reservation and sent me to different supervisors for clarifications. Ultimately it got sorted out but made me lose my mood. The purpose of having Emirates in this terminal makes no sense to me. After checking in and clearing immigrations, you have to trek back to Terminal one either by walking for 20 minutes or changing 2 trains to reach the terminal and proceed to the lounge or boarding gates!! After a lengthy queue at both immigration and security, I finally changed 2 trains and reached the lounge. Emirates now has an exclusive lounge for premium class passengers. Located on the upper level, it gave good views of the concourse below. Free high speed wireless internet available and good selection of hot and cold snacks. What surprised me was the lack of "halal" food products for an airline from an Arab nation which was obviously making many Muslim passengers quite upset. There was a single shower room which had the most cramped shower cubicle ever seen. Boarding used a separate entrance for premium passengers. Seats were the same old ones on this A330 series. The flight was packed fully in each and every seat. Drinks served and after take off, socks, eye shades and amenity bags distributed with menu cards. Sadly enough, I have flown several long haul flights from the far east to Dubai during the last 3 years and the menu has remained exactly the same! Very much uninspiring and boring. A snack service of sandwiches and pastries are served after take off and then prior to landing at 3am, a hot breakfast is oddly served. The choice was again between seafood congee, beef noodles or omelet. I have tried all 3 and each one has been worse than the other- totally uninspiring, dry and overheated. What mattered to me most of all was that I was able to grab some hours of sleep. On arrival bags appeared quickly which is a feat in Dubai nowadays as at times there are bags from 3 different flights and carriers on 1 conveyor belt! Overall a very average flight just basically getting its job done without any extra marks.

Emirates - by N Mossini

5 June 2007  Customer Trip Rating :

SYD-BNK-DXB-RME on First Class. 777-300ER is an excellent way to fly especially in First Class. Cabin Crew was attentive during overnight flight and food was Good. ICE system and LED Mood Lighting system both working. Sydney and Dubai first class lounges were not too busy and made the trip very confortable. Limo service on time and no issues. First Class on 777-300 from DXB-RME needs to be upgraded though. Still has plenty of room and cabin attention, but the seats need to be upgraded.

Emirates - by Ihab Abbas

5 June 2007  Customer Trip Rating :

Kuwait to Dubai business class. Easy check-in in Kuwait and a nice lounge with good facilities and friendly staff. However, seats on A330-200 are horrible and uncomfortable comparing to B777. Good food and drink. However they do not update the menu on regular basis (Who said that the appetizers should be fruits). Driver was waiting in Dubai to drop me to my hotel. Dubai lounge was OK, the hot food was moderate hithout no different selection, cold food was OK. DXB to Kuwait A330-200 was not much better and my seat was uncomfortable (1A). The crew advised that they cannot help as all the business class was full. Food and drink again OK and crew very friendly. In general emirates has to reconsider the old A330-200 and replace them by a new one (at least the seats).

Emirates - by Tim Short

3 June 2007  Customer Trip Rating :

Singapore to Zurich business class. A good experience let down slightly by inconsistent products from Emirates. Easy check-in in Singapore and a nice lounge with good facilities and friendly staff despite being early hours of the morning. Seats on 777 positively ancient, though comfy. Good food and drink. Despite other comments, Dubai lounge was busy, but not hectic with excellent hot and cold food. DXB to Zurich A340-500 so much better with 'clam shell' type seats which whilst not up with BA/Virgin beds are much more comfortable and the interior of the plane more up to date. Food and drink again excellent and crew very friendly. Had a look at the first class 'demi cabins' which look super comfortable. For the price (significantly less than Swiss or Singapore airlines), great value.

Emirates - by Zaac Totonjian

20 May 2007  Customer Trip Rating :

SYD-AKL vv in Y class. Check-in staff polite, and efficient, and took the extra second to advise me to point out my Skywards number on my boarding pass. Crew polite and pleasant at all times. Food was fine. The seat configuration made it a little squishy, but there was ample leg room. The intro to the ICE system could be cut down. After hearing the entire introduction in English and then in Arabic, it seemed to go a little too long considering you can't use it once you've already heard how to in one language, while it explains it the other. A good airline that is well-priced, and offers what is arguably, a superior product to its trans-Tasman competitors.

Emirates - by Kurt Müller

15 May 2007  Customer Trip Rating :

BLR-DXB and return in Y class. Check-in at BLR generally improved since moved to ground floor. Still no lounge or any reasonable F&B facility to speak of. Boarding procedure an embarrassment, as the pre-boarding for families and those needing assistance was gate-crashed by young men who seem to be in fear of missing the flight. Flight fine, with older- generation IFE. Seating reasonable (being an A330). Thanks to my usual special order for seafood I managed to escape the Indian-style choice of "veg or non-veg" (on an Emirati aircraft?) catering service. Return flight the next day on same type of aircraft. I thought poor organisation of boarding would not be an issue at DXB, but bizarrely the same happened as in BLR: pre-boarding announced for families with children and lots of able-bodied men charge for the gate without any intervention from the gate staff. Aircraft departure delayed at DXB gate because of "congestion" at Bangalore, but when we arrived there at 3.00 a.m., our flight was the only one in sight, with the next arrival at 4.30 a.m. My attempts at purchasing in-flight duty free liquor were thwarted by the fact that EK do not sell alcohol on the DXB-BLR sector. Even the cabin crew could not explain this.

Emirates - by Amadou Sow

14 May 2007  Customer Trip Rating :

Zurich to Addis Ababa via Dubai return in Business class on A330-200, A340-300 and A340-500. All flights on time and food was really good. The service given by the multinational crew could hardly be faulted. The seat is comfortable, especially on the A345, which also has the ICE, a rich IFE that keeps you busy the whole flight. The lounge at DXB airport was very crowded during the morning rush hour. Having to spend one night in DXB, I was driven in a limousine to the TAJ Palace where, amazingly, I slept in a 3-bedroom suite! All in all, a really astounding service from Emirates.

Emirates - by C Morgan

13 May 2007  Customer Trip Rating :

LHR-DXB-BKK-DXB-LGW or LHR four times in the last year in Economy. LHR legs tended to be on the older 777-300A's which are not AVOD equipped but are more than adequate. BKK and DXB legs on the 777-300ER. Etihad's are nicer, but purely because of the couple of inches of seat width. Emirates is better food though - I am one of those odd people who actually LIKES airline food and EK's is lovely - after years of flying United and Delta across the pond every month and the occasional BA hop EK's food and service etc is streets ahead. DXB airport is an awesome place to transit but six hours is a bit excessive - its noisy and stuffy in there 24hrs a day even in the quiet areas. Nice place to sit and watch the world go by out of the window though. I would like a slightly wider seat, but other than that, they are spot on.

Emirates - by C Trewick

8 May 2007  Customer Trip Rating :

SYD-DXB and DXB-BHX. Business class for both legs. Have to admit that this is the first time my wife and I have travelled business class. It was the end of a special holiday, so thought it worthwhile for these long legs back to home. Even so, found the service not so attentive as SIA or Qatar, and the food poor. Unlike our experience with SIA, the Emirates office was not helpful in accommodating my wife's food allergies. However, we did appreciate the extra room. The use of the Emirates lounges at SYD and DXB made for a particularly relaxed and civilised wait for the flights. The provision of a chauffeur-driven car was a valuable extra, but the staff at DXB seemed a bit overwhelmed by the demand, and there was quite a wait. BHX organisation seemed much better, and we were quickly (and safely) whisked home - no worries about having to find our car in the car parks!

Emirates - by Pedro Santos

4 May 2007  Customer Trip Rating :

FRA-DXB-MLE return Economy. First leg was a new B-777 equipped with the ultimate devices in IFE. For economy cabin the seats have enough space for a comfortable rest. The food is plain and tasty and the crew staff is polite and friendly, although I noticed few fails on service like long time going on between the meal and the drinks. On the way to Malé and back to Dubai a A-330. Now, the IFE was just regular with a lot of problems. The legroom was minimum. As the flight was made during night time, i watch the crew awaking up some reclined resting pax to allow the pax seated behind him to eat the meal. Never seen before!! Dubai to Frankfurt, I had got a delay of 4 hours without consistent information on ground. I recovered the nice legroom of B-777 but no longer the IFE of first flight. I got same damaged special luggage on arrival in FRA. I filled the form but 3 months after, I did not have a single response from airline. In general, I recommend Emirates but they have to work better their ground operation.

Emirates - by C Wright

3 May 2007  Customer Trip Rating :

Gatwick - Dubai - Singapore and returned Dubai to Gatwick all business class. As commented in other reviews the product now offered by Emirates is very variable and does not match my earlier experiences. The lounge at Gatwick was excellent but the two used at Dubai were very poor in comparison and overcrowded. The standard of aircraft , cabin crews and food were also very inconsistent. One service which must be praised was the efficiency of the car transfer service. The most inefficient was the online check in facility which even if used immediately at the supposed 24hr initial opening it only appeared to offer one option of adjacent seating for two people together. This had then been reassigned for the majority at actual checkin and this result in problems for some families with specific needs which the cabin crew had to sort (not a good start). I will only use them again subject to a significant price advantage being offered.

Emirates - by Maureen Chand

3 May 2007  Customer Trip Rating :

Economy from Glasgow to Sydney via Dubai and Bangkok - never again - every single leg of the flight was delayed starting in Glasgow and we sat on board the plan for over 3 hours in Dubai waiting for another plane to arrive - messing up travel plans of over 200 people on account of 20 delayed by fog. I then missed my connecting flight and ended up flying two more journeys instead of one. In Dubai ground staff refused to allow us to sit in the Gate and there are hardly any other seats available. It is very convenient to fly from Glasgow but I do not think I will try Emirates again.

Emirates - by Kieran McGregor

3 May 2007  Customer Trip Rating :

MEL-AKL Economy. My only complaint is that the flight is meant to leave MEL at 7.15am, which means an early start. The flight on this leg is consistently late and always leaves about an hour after scheduled departure. Its scheduled as a "brunch" flight even though, most of the passengers getting on in Melbourne have not had breakfast, so we get offered a heavy meal. The other issue is the request for second round of drinks took ages to come. Probably one of the best economy flights with EK on this leg. Used frequent flyer points to upgrade to business class on the way home AKL-MEL. The departure lounge in AKL is tasteful, good selection of hot and cold foods, magazines and newspapers, water wall feature adding a relaxing air.

Emirates - by James Halley

1 May 2007  Customer Trip Rating :

A tip for Mr Bateman (and others). The older B777 goes on to HKG from BKK (EK 384). The new aircraft operate via BKK to Sydney (EK 418). The food in the HKG lounge is superb and much better than onboard. Even in business class.

Emirates - by Stuart Young

24 April 2007  Customer Trip Rating :

Inflight customer care was excellent from Sydney to Glasgow and Glasgow to Sydney. But customer service on skywards programme is non existent as they do not respond to emails or faxes.(has been on going since February). Do not book child airfares for children that are 23 months old at time of travel and expect to receive air miles. Mind you his sister that was 5 years old and on exactly the same airfare got the air miles. For the flight section I would give a customer rating of 4 but the land side the rating would not even make 1 star.

Emirates - by Kevin Tunnicliffe

20 April 2007  Customer Trip Rating :

Birmingham-Dubai-Sydney return. The lounge at Birmingham was poorly laid out and starved of all but the most basic amenities, not a good start and Emirates should consider their options here. Dubai airport must be one of the most crowded in the world with passengers sitting and lying in almost every available space. Both business class lounges were massively overcrowded and we were unable to find a seat on the three hour layover on the return journey and that was at 7am. That said the food and beverage options were more than adequate with an excellent range, constantly topped up by the staff. The new lounge at Sydney was everything a business class lounge should be. In the air, Emirates provided an excellent service although their business class seats need a rethink - they do not fully recline flat and on the Boeing aircraft present real problems for passengers in window and middle centre seats getting out when the seat in front is fully reclined. The pods on the A340-500 aircraft were better in that respect but far less comfortable. Some meal options were unavailable which is unacceptable in business class overall though the quality of food was very good.

Emirates - by Keith Foster

20 April 2007  Customer Trip Rating :

Placed on Emirates Boeing 777 by Royal Brunei as their 767 needed fixing. Brisbane to Auckland, Easter Monday. Service was professional and friendly. Food the best I have ever tasted on an airline and plenty of it, even in economy class. Plane was clean, new, and felt much more spacious than 767 or 747.Surprise! Everything worked, not only the seat but the entertainment system.

Emirates - by Andy Wilson

20 April 2007  Customer Trip Rating :

BHX-DXB-BKK return in business class. Old Airbus on first leg to Dubai in 2x3x2 formation seats nothing special, most other airlines seem to have 2x2x2. Service ok and food good. Newer 777 on DXB-BKK leg again 2x3x2 but this time more comfortable again service and food fine. Return trip much the same. Lounge in Bangkok very good Dubai good as well although did start to fill up as I was leaving. Would use again but only if the price was significantly lower than rivals such as SAS and Swiss who in my experience have more comfortable seats.

Emirates - by Mark Stoneham

20 April 2007  Customer Trip Rating :

Manchester - Dubai - Singapore - Melbourne return. Flight crew on all sectors, charming, friendly, attentive and helpful. Food and beverage service excellent. The seats were okay space wise but one minor thing on the MEL-DXB sector there was an uncomfortable lump in the base of my back. ICE excellent just wish they had it on the longer DXB-MEL sectors also! Dubai airport however lets this airline down abominably!

Emirates - by Liam Doyle

20 April 2007  Customer Trip Rating :

Business class LGW-DXB-MNL. Boeing 777-300ER both legs. Excellent lounge LGW. Business class lounge in DXB was crowded, however there was seating available. Would like to see lie flat seats in Business class. IFE is the best I have ever come across. This was my first trip with Emirates, and will use them again.

Emirates - by Gareth Hopkin

20 April 2007  Customer Trip Rating :

Economy MAN-DXB-MEL, then MEL-AKL, AKL-MEL-DXB-MAN. Satisfied with the service on all legs although slightly variable, eg MEL-DXB service was excellent, DXB-MAN adequate. Boeing 777ER seats noticably less comfortable than Airbus A340-500; also, cabin in Boeing was noisier than the Airbus. Food was good, although quality dipped towards then ends of the flight. Entertainment systems very good. Overall, we were satisfied with service and value for money and would fly them again. Service levels seem to have improved since I last flew with Emirates.

Emirates - by Pat Marwick

15 April 2007  Customer Trip Rating :

Glasgow-Dubai-Bangkok-Hongkong return Business class. Lounge at GLA is shared with others who pay £17.50 entrance fee - very quiet when I was there. Cabin crew GLA-DXB seemed to be trainees. Boeing pushing it by putting 3 seats in the middle of business class. This is not a true business class seat and climbing over other passengers is involved if you want to go to the loo! Best service came from the crew on the return DXG-GLA sector. Excellent lunch served with wines. Generally a good product. I would fly them again on condition that I wasn't in the middle 3 - poorest bit of the journey was the overcrowded lounge in Dubai as many people have already commented. Hongkong lounge gorgeous and spacious and not over busy. Pickup and drop-off by chauffeur fantastic, especially if you have no idea where you're going.

Emirates - by Behramjee Ghadially

12 April 2007  Customer Trip Rating :

Dubai to Karachi on their old Boeing 777-300 return their newer Airbus A 330-200. The seat pitch and width of both aircraft seats had a cramped feeling which would make a long haul journey unbearable on these aircraft. DXB-KHI flight was approximately fifty five percent full whereas the return flight was sold out. The good side was that the cabin crew service on both sectors was excellent and an improvement was seen in their standards. Another plus point was their wide variety of inflight entertainment options as well as duty free. Will fly them again on flights up to four hours in flying time and not more unless its their new Boeing 777-300ERs which have bigger economy class seats.

Emirates - by Eric Bateman

10 April 2007  Customer Trip Rating :

Glasgow to Dubai then onto HKG 24 hours later, Business Class. Glasgow to Dubai flight delayed by 6 hours due to technical problems, meaning that a planned arrival time of around midnight became a 6.15am arrival. Obviously a lot of passengers' connections were ruined, but in fairness to Glasgow ground staff, everyone seemed to be kept informed of when they would be leaving Dubai, hotels were arranged (in Glasgow, in case the crew were out of hours) and I understand, in Dubai. The staff dealt with a frustrating situation with good humour and courtesy and should be commended for doing so. A fairly big queue for passports in Dubai, but apart from that, a pretty uneventful flight. Check in for my later flight to HKG was a breeze in the Emirates Business Class area. On arrival at the lounge, was advised to go opposite to a different lounge instead - and which seemed to also be bursting at the seams. For me, the real disappointment of this trip was when I got onto the 777 for the HKG flight. The seats looked like the kind of thing you would see on BA c 1980. Cramped, limited recline, the IFE was a million miles away from their acclaimed ICE system. Obviously they are in the process of upgrading their fleet and this takes time, but the inconsistency in their product is frustrating to say the least. I travel to the Far East on business and don't know if I would pick Emirates again, if only because you really have no idea which business class you are going to get.

Emirates - by Giles Saxby

4 April 2007  Customer Trip Rating :

LGW-DXB-LGW First Class. Travelled on older A330. No ICE, seats OK for daytime flight but not sleepers. LGW lounge excellent, staff on outbound attentive and charming. Food OK, wines superb. Return leg opposite - dubai lounge nothing special for first class, food old and overcooked. Desk staff didn't even look up when I entered (or on departure) - what a joke. Onboard, it got worse. Staff slow, surly, bored, no attention to detail, didn't call me by name, how on earth this crew got promoted to first class I don't know. Halfway through the flight a trainee came from business to assist (maybe the original crew just gave up??) and she was excellent, as was what looked like the purser when he made an appearance. Onboard a substandard first class cabin (compared to A340) it is really up to the staff to make a difference. Only saving grace was the cost - £700 cheaper than BA business and you get what you pay for. OK for business trip but for a special trip or a treat, don't be fooled into thinking Emirates has a world class first offering. Very few routes offer the A340 private cabins, which is what I imagine everyone hopes for, and to run an old A330 with awful staff on a major route - well, be warned!!

Emirates - by Benjamin Kuehn

4 April 2007  Customer Trip Rating :

CCU-DXB-HAM in Y class. Check in in CCU was a mess, our passports and boarding-passes being checked eight times, but this is not fault of EK but due to the unorganized security staff in this airport. Managed to get seats next to emergency exit with plenty of legroom on older A 330. IFE was OK, but no AVOD, food was pretty good. The bad thing was the air condition with the temperature set next to arctic temperatures. Hardly everybody was shivering from cold, after telling the FAs got the answer: "Yes, this aircraft is always cold.". Instead of changing the cabin temperature an additional blanket was offered, but this did not help that much. In DXB room offered at the Emirates Wing in the Millennium airport hotel, which was ok, but somewhat aged. Managed to spend the afternoon and evening in Dubai. Next morning DXB - HAM on a relatively new 777-300 ER. Boarding in DXB was efficient, again managed to get seats in emergency exit row, which was good for the legroom, but no window in a window seat. The bad thing is, that they use their 777 in a 3-4-3 configuration in Y-class, which makes seating really cramped. Great IFE with AVOD, food was pretty good again, this time the crew offered additional beverages, maybe because this was one of their prestigious routes going to JFK. It seems, that EK is better on the flights from the UAE to Europe and USA, as on the flights their main business is the transport of workers. Would fly them again if there is no other option, but would prefer Etihad or Qatar on next trip to the subcontinent.

Emirates - by Stephen Tunney

29 March 2007  Customer Trip Rating :

LHR-DXB-SIN-BNE-AKL return business class. First time with Emirates and found staff and lounges very good apart from the lounge at Dubai which was very overcrowded and looks a bit shabby. The flights from LHR to DXB was on one of the newer aircraft and inflight entertainment was excellent, however the rest were on the older aircraft which had video on demand and which generally did not work. Food was very good and the service throughout was excellent. Would fly with Emirates again.

Emirates - by Andrew Mortimer

29 March 2007  Customer Trip Rating :

Auckland - Joburg. B777-300ER throughout. Love the IFE and this will attract me back. The seats on the Dubai-Joburg flight were more comfortable than Auckland-Dubai as they did not have that leg support tilt that most of the newer seats have. 3-4-3 results in a miserly seat width. Food OK, special meal never with a drink however. Joburg - Auckland via Dubai, Sydney only. Half the journey on B777 again with same comments. Dubai - Sydney on A340 and seat width far more generous for a long sector. I am diabetic and appreciate water service but not generally forthcoming. Will travel with Emirates again but maybe not to Joburg from Auckland - just too long

Emirates - by Robert van Tuyll

29 March 2007  Customer Trip Rating :

JNB-DXB and DXB-DUS in first class. 777ER is a great way to fly. First class is good only seats could be a bit softer. IFE perfect and cabin staff was OK not superb. DXB-DUS is a different matter. Old airbus seats nothing compared to 777ER. IFE old system with separate channels or get a video tape. Food was excellent same as cabin staff. I do not think Emirates can sell 2 kinds of first class to its customers. This would need a change.

Emirates - by Rohan McCarthy

26 March 2007   Customer Trip Rating : n/a

SYD-DXB-AMM-DXB (Economy); DXB-CCU (Business). Emirates seem to have improved their service on this and two prior sectors (December 2006) since flying them back in January 2007 - for both short and long haul. The cabin attendants friendly, food good, IFE almost all AVOD (except DXB-AMM-DXB, but this was quite a short flight it didn't really matter) and on the Business class sector, which was very early in the morning, I still found it easy to sleep in the older-style non-lie flat seat. Well done Emirates - a little more work, and you'll be back in the 5 star category!

Emirates - by Michael Taylor

24 March 2007   Customer Trip Rating : n/a

LHR-DXB return in First class. Well, at last Emirates seem to be getting back to old standards I knew a few years ago. Excellent flights, friendly staff and efficient service - and great meals served too. Only downside is the DXB lounge - overcrowded and more like a zoo than what is meant to be an exclusive facility for premium passengers.

Emirates - by A Gallacher

23 March 2007   Customer Trip Rating : n/a

MEL-AKL-MEL in economy. My wife and I do this short trip across the Tasman 5 to 6 times a year and have found Emirates offers the best value, service and entertainment of all the airlines on this route. The flight is serviced by a A340-500 with a 2-4-2 configuration. The food is excellent and cabin staff very friendly. Given this is only a short flight (3 to 4 hrs) the following are worth mentioning. The seat is wide and comfortable but a little short on leg room and I am only 5'8" so I did feel cramped. Last night coming from Auckland the seat in front was fully reclined, which occurred for the whole trip. I was unable to use the footrest as the stowed tray was in the way. I could not fully view the video screen as it was to close to my face and the reading light was obscured by the seat in front. Great for short hauls but I am afraid I will look for another airline on planned longer hauls to Asia and Europe.

Emirates - by Ender Ozsezen
23 March 2007

IST to SIN via DXB in First class. IST to DXB (with only Business class) was nothing special but OK. DXB-SIN something else. The seats in First class are not much different than business ones and not lie flats. They are only a little larger than the business version. The catering was a joke. Small sandwiches and mini pastries. Breakfast is served about 2.5 hrs before landing and that leaves the passenger another 2 hrs without being able to sleep again. It is the only airline where I have seen First class service with trays. There is no VOD but the old system. Boarding in DXB complete chaos without priority for C or F. We were so disappointed that we flew back home on another carrier. I have complained about this to the airline which claims to answer within 24 hours but it has been 5 days and nothing yet.

Emirates - by Luke Morre
20 March 2007

BKK-HKG Return. First flight with Emirates and a little disappointed. Maybe their excellent marketing and PR set my expectations too high. The seats are much more narrow that other airlines. We flew a 777 and they fit 3-4-3 seats across in economy. I am pretty sure most other airlines only fit in 3-3-3. The plane was full, which is probably because of their cheaper fares. The food was pretty good, and the personal entertainment system was good, although a little bit old.

Emirates - by Aditya Sane
20 March 2007

Flew JFK-DXB-BOM in Y class. Flew in from SFO with United on the red- eye. I had decided to fly Emirates instead of the regulars because I had heard of their good service. Plus they gave a good fare too. Onboard service average. Food is average; nothing to crave about. The seats on the 777-200ER are not comfortable on a long haul flight. Their inflight entertainment system is the only savior. DXB airport is a mess. They make you go through security check twice even though you are a connecting passenger. I had carried a cabin-bag from SFO to JFK on United and JFK to DXB on Emirates. Yet, at DXB I'm suddenly informed at the boarding gate by Emirates personnel that the bag is "oversized". Thats odd - I've taken that same bag with atleast 10 other airlines without any trouble, and even Emirates accepted it at JFK. They check the bag in at DXB; I keep my fingers crossed. The worst part began at BOM airport. Of the two bags that I had checked in direct to BOM from SFO, none had arrived. Only the cabin bag that was "forced checked" at DXB had arrived. I have had luggage misplaced on numerous occasions. So I filled a misplaced baggage report. Emirates, however, had the nerve to tell me that I have to collect my baggage when it arrives from BOM airport. I protested that other airlines deliver to my residence or hotel. But no, Emirates made me come back to the airport after three days to collect one bag. I asked about interim compensation since I had no clothes. Emirates answered that since I held an Indian passport they would offer none. I don't normally stay in India, yet they don't listen. After fighting over the phone with customer support, they finally agreed to pay some interim compensation. For which too I had to go to the airport. Emirates has the worst baggage claims service of all the carriers I've ever flown. I still haven't heard any news about my second bag even after three weeks. I've canceled my return ticket with Emirates to JFK. Can't take their bad attitude.

Emirates - by Ewan Barr
20 March 2007

HKG to GLA (rtn, via DXB) on J Class. I have seen inconsistency creeping in over the last 12 months and these flights were just the same. The much-lauded new lie-flat seats did not materialise on any of the 4 flights and the older 777-300s used between HKG and DXB are falling apart, with footrests not working properly and the whole J class cabin looking tatty. The new 777-300 ER to and from Glasgow is lovely but a real shame that these still have the older seats - why??? Service on all legs was pleasant without being spectacular but silly things like taking food orders before menus were distributed, ICE system crashing regularly and drinks service taking an age seem to be a common feature nowadays. The staff were generally pretty good and I have respect for the way that they try and get things done, however the boarding staff at DXB are dreadful and the entire process a shambles. Our flight from DXB to HKG was delayed, according to the gate staff, because the staff were conducting a security check. On finally boarding the plane the captain admitted that they had actually arrived onto the plane to discover that it had not been cleaned! Cue a delayed departure of around 40 mins that could have been avoided. In addition, the regular transit / drop-off at BKK has now become a well-worn Ealing comedy that is announced as 1 hour but actually takes over 2 hours - cue a 1 hour delay into HKG that everyone seems to accept as "normal". I have made my feelings known to Emirates over the last few months and have admiration for their sustained growth but, as a Gold card member, I no longer feel compelled to travel with them. Put simply - having a great product is surely much better than having a polished after sales / customer complaints team! I wish them luck in turning this around and hope that the new terminal will help matters. Loyalty is admirable but my patience is wearing thin.

Emirates - by A Beardmore
20 March 2007

BHX-DXB-CHC return in economy. Seat requests honoured, flight attendants professional and friendly, food best I've had in economy. BHX-DXB A330-200 was clean and tidy with seat pitch of about 32inch. No ICE. DXB-CHC leg and return to DXB was A340-500. Clean and tidy but seat pitch no better than a UK charter airline, no more than 31 inches at best. Why do Emirates choose to put this small seat pitch on the aircraft with which they fly their longest routes? It was unbearable, 14 hours with the seat in front resting on my knees, unable to use the footrest. DXB-BHX flight was operated by a B777-300ER. After 14 hours jammed in the seat of the A340 this was bliss.

Emirates - by Andrew Mortimer

29 March 2007  Customer Trip Rating :

Auckland - Joburg. B777-300ER throughout. Love the IFE and this will attract me back. The seats on the Dubai-Joburg flight were more comfortable than Auckland-Dubai as they did not have that leg support tilt that most of the newer seats have. 3-4-3 results in a miserly seat width. Food OK, special meal never with a drink however. Joburg - Auckland via Dubai, Sydney only. Half the journey on B777 again with same comments. Dubai - Sydney on A340 and seat width far more generous for a long sector. I am diabetic and appreciate water service but not generally forthcoming. Will travel with Emirates again but maybe not to Joburg from Auckland - just too long

Emirates - by Robert van Tuyll

29 March 2007  Customer Trip Rating :

JNB-DXB and DXB-DUS in first class. 777ER is a great way to fly. First class is good only seats could be a bit softer. IFE perfect and cabin staff was OK not superb. DXB-DUS is a different matter. Old airbus seats nothing compared to 777ER. IFE old system with separate channels or get a video tape. Food was excellent same as cabin staff. I do not think Emirates can sell 2 kinds of first class to its customers. This would need a change.

Emirates - by Rohan McCarthy

26 March 2007   Customer Trip Rating : n/a

SYD-DXB-AMM-DXB (Economy); DXB-CCU (Business). Emirates seem to have improved their service on this and two prior sectors (December 2006) since flying them back in January 2007 - for both short and long haul. The cabin attendants friendly, food good, IFE almost all AVOD (except DXB-AMM-DXB, but this was quite a short flight it didn't really matter) and on the Business class sector, which was very early in the morning, I still found it easy to sleep in the older-style non-lie flat seat. Well done Emirates - a little more work, and you'll be back in the 5 star category!

Emirates - by Michael Taylor

24 March 2007   Customer Trip Rating : n/a

LHR-DXB return in First class. Well, at last Emirates seem to be getting back to old standards I knew a few years ago. Excellent flights, friendly staff and efficient service - and great meals served too. Only downside is the DXB lounge - overcrowded and more like a zoo than what is meant to be an exclusive facility for premium passengers.

Emirates - by A Gallacher

23 March 2007   Customer Trip Rating : n/a

MEL-AKL-MEL in economy. My wife and I do this short trip across the Tasman 5 to 6 times a year and have found Emirates offers the best value, service and entertainment of all the airlines on this route. The flight is serviced by a A340-500 with a 2-4-2 configuration. The food is excellent and cabin staff very friendly. Given this is only a short flight (3 to 4 hrs) the following are worth mentioning. The seat is wide and comfortable but a little short on leg room and I am only 5'8" so I did feel cramped. Last night coming from Auckland the seat in front was fully reclined, which occurred for the whole trip. I was unable to use the footrest as the stowed tray was in the way. I could not fully view the video screen as it was to close to my face and the reading light was obscured by the seat in front. Great for short hauls but I am afraid I will look for another airline on planned longer hauls to Asia and Europe.

Emirates - by Ender Ozsezen
23 March 2007

IST to SIN via DXB in First class. IST to DXB (with only Business class) was nothing special but OK. DXB-SIN something else. The seats in First class are not much different than business ones and not lie flats. They are only a little larger than the business version. The catering was a joke. Small sandwiches and mini pastries. Breakfast is served about 2.5 hrs before landing and that leaves the passenger another 2 hrs without being able to sleep again. It is the only airline where I have seen First class service with trays. There is no VOD but the old system. Boarding in DXB complete chaos without priority for C or F. We were so disappointed that we flew back home on another carrier. I have complained about this to the airline which claims to answer within 24 hours but it has been 5 days and nothing yet.

Emirates - by Luke Morre
20 March 2007

BKK-HKG Return. First flight with Emirates and a little disappointed. Maybe their excellent marketing and PR set my expectations too high. The seats are much more narrow that other airlines. We flew a 777 and they fit 3-4-3 seats across in economy. I am pretty sure most other airlines only fit in 3-3-3. The plane was full, which is probably because of their cheaper fares. The food was pretty good, and the personal entertainment system was good, although a little bit old.

Emirates - by Aditya Sane
20 March 2007

Flew JFK-DXB-BOM in Y class. Flew in from SFO with United on the red- eye. I had decided to fly Emirates instead of the regulars because I had heard of their good service. Plus they gave a good fare too. Onboard service average. Food is average; nothing to crave about. The seats on the 777-200ER are not comfortable on a long haul flight. Their inflight entertainment system is the only savior. DXB airport is a mess. They make you go through security check twice even though you are a connecting passenger. I had carried a cabin-bag from SFO to JFK on United and JFK to DXB on Emirates. Yet, at DXB I'm suddenly informed at the boarding gate by Emirates personnel that the bag is "oversized". Thats odd - I've taken that same bag with atleast 10 other airlines without any trouble, and even Emirates accepted it at JFK. They check the bag in at DXB; I keep my fingers crossed. The worst part began at BOM airport. Of the two bags that I had checked in direct to BOM from SFO, none had arrived. Only the cabin bag that was "forced checked" at DXB had arrived. I have had luggage misplaced on numerous occasions. So I filled a misplaced baggage report. Emirates, however, had the nerve to tell me that I have to collect my baggage when it arrives from BOM airport. I protested that other airlines deliver to my residence or hotel. But no, Emirates made me come back to the airport after three days to collect one bag. I asked about interim compensation since I had no clothes. Emirates answered that since I held an Indian passport they would offer none. I don't normally stay in India, yet they don't listen. After fighting over the phone with customer support, they finally agreed to pay some interim compensation. For which too I had to go to the airport. Emirates has the worst baggage claims service of all the carriers I've ever flown. I still haven't heard any news about my second bag even after three weeks. I've canceled my return ticket with Emirates to JFK. Can't take their bad attitude.

Emirates - by Ewan Barr
20 March 2007

HKG to GLA (rtn, via DXB) on J Class. I have seen inconsistency creeping in over the last 12 months and these flights were just the same. The much-lauded new lie-flat seats did not materialise on any of the 4 flights and the older 777-300s used between HKG and DXB are falling apart, with footrests not working properly and the whole J class cabin looking tatty. The new 777-300 ER to and from Glasgow is lovely but a real shame that these still have the older seats - why??? Service on all legs was pleasant without being spectacular but silly things like taking food orders before menus were distributed, ICE system crashing regularly and drinks service taking an age seem to be a common feature nowadays. The staff were generally pretty good and I have respect for the way that they try and get things done, however the boarding staff at DXB are dreadful and the entire process a shambles. Our flight from DXB to HKG was delayed, according to the gate staff, because the staff were conducting a security check. On finally boarding the plane the captain admitted that they had actually arrived onto the plane to discover that it had not been cleaned! Cue a delayed departure of around 40 mins that could have been avoided. In addition, the regular transit / drop-off at BKK has now become a well-worn Ealing comedy that is announced as 1 hour but actually takes over 2 hours - cue a 1 hour delay into HKG that everyone seems to accept as "normal". I have made my feelings known to Emirates over the last few months and have admiration for their sustained growth but, as a Gold card member, I no longer feel compelled to travel with them. Put simply - having a great product is surely much better than having a polished after sales / customer complaints team! I wish them luck in turning this around and hope that the new terminal will help matters. Loyalty is admirable but my patience is wearing thin.

Emirates - by A Beardmore
20 March 2007

BHX-DXB-CHC return in economy. Seat requests honoured, flight attendants professional and friendly, food best I've had in economy. BHX-DXB A330-200 was clean and tidy with seat pitch of about 32inch. No ICE. DXB-CHC leg and return to DXB was A340-500. Clean and tidy but seat pitch no better than a UK charter airline, no more than 31 inches at best. Why do Emirates choose to put this small seat pitch on the aircraft with which they fly their longest routes? It was unbearable, 14 hours with the seat in front resting on my knees, unable to use the footrest. DXB-BHX flight was operated by a B777-300ER. After 14 hours jammed in the seat of the A340 this was bliss.

Emirates - by P Salti
9 March 2007