Egyptair Passenger Reviews and Egyptair Customer Trip Reports   a World 3-Star Airline       Add your Egyptair Review   Egyptair 3-Star Airline ranking   Airline Reviews : A-Z Index

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Egyptair customer travel guide
		Egyptair Passenger Trip Reports		Egyptair 3-Star Airline Rating
		Egyptair First and Business Class Lounge Reviews		Egypt Air First & Business class seat reviews
		Egyptair Economy class seat reviews		Egyptair Passenger seat tips
		Egypt Air Aircraft Seat Plans

EGYPTAIR customer review :  31 December 2010 by R Schroder (UK)

JNB-CAI-AMS, A340 and B737. We thought we were mentally prepared for Egypt Air, but no. The A340 business class seats would not have been out of place in a premium economy cabin : hardly any recline, no leg room, video monitors in front of cabin only. B737 had better leg room, video on demand but no foot rest. This means when in a reclined position legs start hurting after a while. Verdict on Egyptair : cheap, but certainly not cheerful.

EGYPTAIR customer review :  31 December 2010 by Carole Erickson (USA)

EgyptAir coach class JFK to Cairo, bulkhead seats were roomy, plane was immaculate and the hot meal served above average for airlines. The flight attendants were pleasant and professional. During our trip, we flew Egypt Air from Cairo-Luxor, Aswan-AbuSimbel-Cairo, flights on time and planes clean with ample leg room. On our return, we had the opportunity to fly business class on new B777-300 - plane was immaculate, service and food exceptional.

EGYPTAIR customer review :  28 December 2010 by J Weaver (UK)

London to Kuala Lumpur via Cairo, one day after Heathrow was re-opened. Original departure time from LHR was 1400, but delayed until 1900. No Egypt Air ground staff to be seen at all. No updates on why our flight was delayed or whether all of us will be able to catch our connecting flights in Cairo. Outbound journey from LHR to Cairo using new Boeing-777, impressed with entertainment system, but food was horrible. I do have to give credit when we arrived in Cairo, they made sure that all transit passenger flights will be waiting for us. There were many passengers flying to Johannesburg and Kuala Lumpur from London on that flight. The final leg to Kuala Lumpur was awful. The aircraft was an old Airbus, no personal tv. The toilet doesn't seem to be cleaned at all. No comment as well with the food. Overall it was a below average experience flying with Egypt Air.

EGYPTAIR customer review :  23 December 2010 by N Mukherjee (UK)

I had confirmed ticket from Hurghada to London via Cairo in December. My luggage was booked through to London, boarding card issued till Cairo citing systems issues. On reaching Cairo, I was informed that the Cairo-London flight was cancelled (snow disruption), I could collect my baggage there and go to customer services - they directed me to ticketing to determine flight options. Most unhelpful personnel there who told me next available flight to London was after 2 days, that I would need to make my own stay & other arrangements. They refused my request to be rerouted through other locations (which flights were operational). I finally paid £200 more to go to Paris (on a flight a couple of hours later), over the £360 one way fare and then paid another £99 to get to London from Paris. I recommend using EU airlines who are regulated by EU regulations.

EGYPTAIR customer review :  18 December 2010 by Terry Stokes (Australia)

JNB-CAI and CAI-LUX return. Not the friendliest crew but not unwelcoming. Seats were comfortable and food edible if you go for that kind of food. We booked and paid early so the fares were a steal.

EGYPTAIR customer review :  12 December 2010 by L Clayton   (Australia)

Egyptair Express, a short flight Hurghada to Cairo. There were 3 flight attendants on the flight in which none of them greeted the passengers until half way through boarding when a male flight attendant appeared and happily helped customers. The cabin was tidy, seats comfortable and leg room was generous. The safety demonstration - none! Of course there was the range of beverages available. We were served by 2 female flight attendants, didn't smile once. just stared at you blankly until you asked them for a drink, service was slow and there wasn't much time to finish your drink! Disembarking was pretty similar to boarding.

EGYPTAIR customer review :  12 December 2010 by A Paulista   (Portugal)

LIS-CAI-LIS. Both flights with one hour delay. Staff very impersonal, entertainment very poor. The food was acceptable, plane was clean and looked new. An average experience with a good relation quality / price.

EGYPTAIR customer review :  22 November 2010 by A Khan   (Australia)

AMM-CAI-LUX, LUX-CAI-ATH. We chose Egyptair for relatively cheap fares and convenience around Egypt and the middle east. First flight ordinary, cabin crew was a little incompetent and seemed a bit young. Flights to and from Luxor were alright, nothing bad, but nothing too good either. Flight to Athens was quite pleasant, nice and friendly staff, food edible for once.

EGYPTAIR customer review :  22 November 2010 by J Spirit   (UK)

MLA (Malta) to BKK via CAI. First leg on the EgyptAir Express subsidiary, clean, comfortable and smart new Embraer 170. An excellent light meal served. CAI-BKK an old and slightly shabby 777 with no personal entertainment and only one (Arabic) movie shown on the large screens. Leg room in economy excellent. Two meals served, both average and uninspiring, but not terrible. Cabin crew on both legs were efficient but not as polite or friendly as with some airlines. One attendant spent most of the MLA-CAI leg chatting to a passenger she seemed to know. No alcohol available on either flight. Check-ins were very smooth. All in all I was pretty satisfied given my low expectations and the fairly low price of my ticket.

EGYPTAIR customer review :  6 November 2010 by Dale Gardner   (USA)

New York to Cairo and return, and wished we had waited until January 2011 when the new 777-300ER will be available. Service ordinary, seats were better than economy, but only barely. Attendants helpful when asked, but did not go out of their way to assist. The domestic trips on Egypt Air were better than the flight over.

EGYPTAIR customer review :  3 November 2010 by I Walker   (UK)

I generally fly EgyptAir about 4 times per year and have become used to shabby service. My other options are BA or BMI and they are not much different when it comes to customer service. I find the staff on EgyptAir lazy and unprofessional, who just try to get from one side of the Atlantic to the other without too much bother. I think they should lower their prices or up the quality of service with better trained staff.

EGYPTAIR customer review :  25 October 2010 by M Lovatt   (Philippines)

CAI-BKK Business Class on an old B777-200. The seats are cramped, movie sound was scratchy and headsets cheap ear insert type. No noise cancelling headsets available. I skipped dinner and took breakfast. The hot meal was only warmed slightly. The attendant called the senior attendant to ask what was wrong in a manner that suggest I was the only problem passenger. The man next to me said he had also a different hot plate and it also was cold, and his hot tea was cold.

EGYPTAIR customer review :  25 October 2010 by Derek Salter   (South Africa)

London to Johannesburg via Cairo. New plane to Cairo, excellent with great inflight entertainment. Older plane to Johannesburg - no entertainment. Staff extremely helpful, pleasant food and timekeeping great. The price was excellent too. Transfer at Cairo easy and people there helpful too.

EGYPTAIR customer review :  16 October 2010 by K Benn   (New Zealand)

Rome to Durban. Never again. I would rather go via Moscow next time with any other airline because nothing could be as bad as EgyptAir. Dirty aircraft with disinterested crew. The toilets were filthy, food looked like leftovers from other airlines. The seating is exceptionally cramped and uncomfortable. And it wasn't cheap! I notice with amusement that it is a Star Alliance member. How can this be considering the wonderful airlines that belong this alliance eg. Singapore Airlines etc.

EGYPTAIR customer review :  15 October 2010 by S Mintz   (USA)

Roundtrip on Egyptair JFK to Cairo. B777-200 interior very dirty and tired looking. The aisles and toilets were not cleaned at all during the flights. Drinks only offered during the meal service. I had to go to the galley several times on both flights and ask for water and flight attendants seemed like I was bothering them and asking them to do me a big favor. I felt that Egyptair did not take the safety briefings seriously as they were quickly shown on the overhead screens while attendants were passing through the cabin handing out newspapers. On both flights, passengers got up out of their seats immediately after the plane landed but we were still taxing to our gates. The overall lack of service from the flight attendants was not enjoyable. Egyptair need to dramatically improve by updating their aircraft with better inflight entertainment and improve their cabin services (both meal and beverage) in order to be close to the service provided by other Star Alliance and international airlines.

EGYPTAIR customer review :  4 October 2010 by Rob Butler   (UK)

LHR-CAI A330-300, CAI - LHR A330-200. Only flew with Egyptair because required to do so by client. Outbound aircraft new and pretty impressive. Shame they went for business class seats that don't go to proper flat beds - you just feel as though you're sliding off these. IFE good and details of movie choice on screen. Food pretty good and service OK. Return aircraft old style, and that was reflected in the service too. Clunky old-fashioned seat. Out of date magazine with no current movie details - when I pointed this out to FA she told me it was her first flight of the day and I'd just figure it out during the flight. Food OK, but not as per menu. Supposedly seasonal fresh fruit selection was a lot of apples and two very green bananas. Would not pay to fly this airline if it were my own choice, especially as it is dry, and yet charges the same as the BA/BMI in Business.

EGYPTAIR customer review :  4 October 2010 by H Ener   (Spain)

IST-CAI-KUL and back was a good experience, and worth the price in economy. Of course, things could be much better, as most reviewers here mentioned. For example, if you pre-order vegetarian meals several months before the flight, they should have it on all segments of your flight (they missed one out of four in this case). And it's true that making use of the long layover service (reviewed in detail on Flyer Talk) is stressful. Their sales offices, check-in staff in countries outside Egypt and support service staff in Cairo all seem to say different things regarding what is possible and what is not on your layover. And come on, which airline does not have online check in these days? And where are my frequent flyer miles on a Star Alliance partner airline's program more than 5 weeks after flying?

EGYPTAIR customer review :  4 October 2010 by R Wiegmann   (Germany)

FRA-CAI-DXB / KWI-CAI-FRA. FRA-CAI leg on a modern B737-800 with good legroom and decent food. 3 hours time to transit in CAI with the boarding pass for the continuing leg only available at the transit desk in CAI. Star Alliance Lounge in CAI is ok, however quality wise way below other Star Alliance lounges. CAI-DXB a new 777-300ER with lie flat seats. KWI-CAI on a 20 year old A320, very tired plane. Last leg an A330-200, old style business class recliner seats with excellent legroom. Problem is that the product is not yet consistent in terms of seat quality offered, plus the older planes feel a little dirty. Biggest problem for MS from my perspective is the staff that is not friendly at all. A smile does not cost anything but can make a big difference.

EGYPTAIR customer review :  22 September 2010 by J Vos   (Netherlands)

AMS-CAI-KUL, BKK-CAI-AMS. The worst and most unprofessional experience I have ever had on an airline. A330 and B777 have very tired interiors, toilets are not cleaned during the flight. Although food is hardly ever amazing, this time it was really bad (specially BKK-CAI section). Drinks only offered during the meal service, at other times you can try to get 1 glass of water at the galley, it feels like asking for a big favour. During the landing, the family, friends and EgyptAir crew start taking out their phones already and calling. Flight crew on duty sitting across or close do not say a word.

EGYPTAIR customer review :  18 September 2010 by Hazem Foda   (Malaysia)

KUL-CAI-KUL. A330'internal condition is terrible. Foot rests are broken. Horus magazine is not available. Inflight entertainment not functioning, even in a 10 hours long flight. At check in, you are not allowed to book any of the first row seats, even though you have a baby with you. Obviously those seats are reserved for the so called security officers and the staff relatives and friends. Announcements during the flight are not clear - hardly understand the crew's language pronouncation. It's a terrible experience, but the cheapest.

EGYPTAIR customer review :  18 September 2010 by A Konstantinou   (Greece)

Athens-Bangkok via Cairo. The reason for flying with Egypt Air after 10 years was the low price for this flight and the fact that now is a Star Alliance member. But everything is the same like before, except the new logo on the aircraft and the Star Alliance logo everywhere! Athens-Cairo was an A320 in a good condition, with a lot space for the legs. On arrival at Cairo airport we had 6.5hours for the connection flight. We were informed from their office in Athens that we had transfer to hotel for these hours. I went at their office and an inpolite employee told me to give a ticket for going upstairs at the restaurant for eat something. I asked the hotel, saying that this was the deal buying the ticket and it is not possible stay at the restaurant for 6,5 hours. He answered saying that the time for to fix the visa is about 2 hours and after that I'll have short time at the hotel. After 30 mins they eventually took us out without visa and passport! The hotel was great, nice lunch and room. The time we had to go back there was nobody from egypt air to call us. By ourselves we found minibus from the hotel to take us back to the airport. Cairo-Bangkok was on a tired B777,no personal tv, main screen with a bad view and no sound at most parts. This airline needs big steps for to be equal or near to the other Star Alliance members and really I wonder how Star Alliance decide which airline will join this group.

EGYPTAIR customer review :  18 September 2010 by Tim Beddow   (UK)

London Cairo London in Business. New A330s,. seats excellent and clean cabin with friendly staff. IFE new and works well but not a huge choice of films etc. Food not up to scratch though and no alcohol.

EGYPTAIR customer review :  22 August 2010 by Michael Schade   (Singapore)

BKK-CAI-DUS return. BKK-CAI on very old and run down B777-200. Business class seats the ultimate nightmare. No legroom and seat hardly reclines. The seats in Y class looked more comfortable. No menu, only fish or chicken or beef, poor quality of food. Blankets were out of stock. I was unable to view the IFE since the tiny screens could not be brought into position while the person in front of me declined his seat. There was simply not enough space. Amenity bags only available on BKK-CAI, not on the return flight. No toothbrush, eye-shade and earplugs available. Overall the ultimate horror flight. What a difference from CAI-DUS - new B737-800 with comfortable seats, good service, good IFE and food with a menu and blankets.

EGYPTAIR customer review :  17 August 2010 by J Sharpe   (Bermuda)

London - Kuala Lumpur return. Superb cabin and seats in the new 777-300 from London. Older style business class seats on the KL leg. Service was fine, although the food and entertainment should be improved. Boarding slow and disorganised but all flights left within 45 minutes of schedule and felt safe. For the price paid it was excellent value and I would use again, as you can stop over in Cairo.

EGYPTAIR customer review :  9 August 2010 by M Pong   (Thailand)

Bangkok – Cairo return. I almost booked business class, but thanks to the previous reviews I didn’t. I am glad I didn’t waste the money. The seats looked very small and very little leg room for business class. On the other hand, economy was quite comfortable. The food was fine. The portion on BKK–CAI leg was small. The breakfast consisted of 3 pcs of bread. But the portion on CAI–BKK was more. Nothing wrong with the service on the ground and on the flight. The plane was dated but was not a problem for me.

EGYPTAIR customer review :  9 August 2010 by Derek Salter   (South Africa)

Good value for money. Efficient staff, ordered special meal and arrived as ordered. Planes rather old and tired duct tape holding things together in the bathrooms for example, but good leg room. Easy interchange at Cairo - travelling Johannesburg to Paris via Cairo in Economy. Recommend for people on a budget who are not expecting too much.

EGYPTAIR customer review :  8 August 2010 by Walter Bertschinger   (Switzerland)

Bangkok - Nairobi, stop-over in Cairo of 17 hours. On both Egyptair flights the seat was extremely uncomfortable (defective head-rests which kept sliding down behind the back; sleeping impossible). The inflight-entertainment was terrible - only one third rate movie was shown - the same on both flights. The music programme did not provide a real choice. The food was mediocre, service unfriendly. Drinks were not provided during the night. Very good is the provision of accommodation during the Cairo stop-over, at a 4-star-hotel near the airport. However, before I left on my journey, a local Egyptair rep told me that no accommodation would be available. She recommended that I spend my time in Cairo - between two overnight flights, in the heat of July. After two hours at the very cold Cairo airport I accidentally found out that Egyptair provided rooms to stop-over passengers.

EGYPTAIR customer review :  28 July 2010 by Jill Cody   (USA)

Traveled today from Guangzhou via Bangkok to Cairo. Food in business was good and plenty. Cabin crew was okay apart from the purser. Seats were very bad. Only 45 degree angle at the most and not so much leg space. Sleeping hardly impossible. When front seat declined backwards, you could not get out of your seat anymore. Price was cheap for this flight in business. But I recommend to invest maybe 300US$ more and book a better airline.

EGYPTAIR customer review :  25 July 2010 by M Labuschagne   (South Africa)

We had a return flight from Johannesburg via Cairo to Europe. All went well flying out, but our return flight Cairo to Johannesburg was delayed for about 6 hours. Instead of departing at 0030 we departed after 6:00! We were disappointed in the way how Egypt Air treated us during the delay - no explanation given. We were told every hour that the flight is still delayed another hour or so. No blankets or pillows were offered and we were lying on the floor trying to sleep as we had to sit right through the night! Every official we spoke to just shrugged their shoulders and walked off!

EGYPTAIR customer review :  22 July 2010 by R Mayer   (Germany)

FCO-CAI-KUL-CAI-MXP for 420 Euros return. Service and food on all flights was good. Load on KUL-CAI was only 40%, so able to stretch out. Due to the long time between the flights in CAI (6-7 hours) they offered us a free hotel stay in the Iberotel including dinner and breakfast. The staff managed to fill out all paper work (transit visa) within 30-45 minutes. We had a great value for money on Egyptair.

EGYPTAIR customer review :  20 July 2010 by Richard Naismith   (South Africa)

Johannesburg-Cairo-Moscow in Business. Old style seat on Joburg-Cairo leg, but quite good for sleeping. Lots of legroom. Staff friendly and fairly attentive. Moscow leg in regional type plane also with older style seats, big seat and very comfortable. Staff on this leg more attentive and caring. All flights on time.

EGYPTAIR customer review :  20 July 2010 by L Cornacchia   (Greece)

ATH-CAI-KUL return Economy Class. We arrived CAI at 16.30, impressed with the new T3, nice, clean and organized. We had connection flight to KUL in the night at 01.15. Due to wait of 8 hours for the next flight to KUL, Egyptair staff welcomed us and offered us to stay free in a 5 star hotel (incl transfer + buffet dinner). All flights were ok, cabin crew, food and seats okay. In general for what we paid we had an excellent service.

EGYPTAIR customer review :  9 July 2010 by Dipti Budhrani   (USA)

KUL-Cairo-JFK flight business class was not on par with any long distance business class we've ever flown. The chairs barely inclined, and were very uncomfortable, even for our 2 young daughters. We ordered vegetarian food, which was extremely bad. They gave us boiled vegetables with no seasoning in business class. I'd hate to think what economy class passengers ate. We'd rate the service very ordinary, and really not worth the amount we paid for the class of service expected. I don't know about value for money in economy, but it was absolutely not worth the amount spent on business class to travel this route.

EGYPTAIR customer review :  23 June 2010 by Roy Clogstoun   (Saudi Arabia)

RUH-CAI return on Egyptair. Check in at Riyadh was utter chaos. Every Egyptian traveller on the flight was at least 40 to 50 kilos above the limit. Check in delayed because of constant arguments over excess baggage. RUH-CAI sector serviced by fairly new B777 but there was no IFE and food extremely basic. No additional water provided by staff or drinks offered after meal service. Several babies on board but staff did not bother providing seat belts and neither did the staff check passengers seat belts on arriving in Cairo. Safety standards very lax. The return trip was an antiquated B737.500 Staff a bit more attentive but service was very mediocre.

EGYPTAIR customer review :  20 June 2010 by Rozita Omar   (Malaysia)

Bangkok-Cairo-Jeddah return. Traveled in a 20 person group but seats given far away from each other in every flight. Also we as a family of four (children age 10 and 8) also given seating far apart, although checked in earlier than three hours. The leg room is quite big, food is a lot but not much variation. Services in between meal is lacking, no water provided. Also when service person called, not answered - therefore have to walk to the galley ourselves.

EGYPTAIR customer review :  20 June 2010 by Jorge Rodriguez   (Costa Rica)

SXF-CAI-CAN on Economy Class. Two totally different flights, the first one between Berlin and Cairo was very good, I was even impressed about the bad comments I read here before to buy the ticket (I bought it because it was the cheapest option). And then a week later I had a dreadful experience on my way to China. Service and food were good on SXF-CAI, without IFE though. But the 14 hours ride between CAI and CAN with a stopover in BKK was horrible. Terrible food and attention (and very bad behaved passengers too). I will never use this airline to fly to Africa or Asia, although it seems they made the effort to show their best face on their flights to Europe.

EGYPTAIR customer review :  8 June 2010 : by J Hutchinson   (Thailand)

JNB-CAI. Impossible to imagine how this dreadful airline made it into Star Alliance. Their aircraft are old and uncomfortable, Business Class is little better than recliner armchairs - they claim to have flat-bed seats, but these are only fitted onto B777-300 aircraft, it will probably take them 10 years to have them rolled out to the rest of the fleet. Food was adequate but unimaginative, inflight entertainment very limited with only a few channels not in Arabic. Their lounge at the new (but already grubby and dilapidated) Terminal 3 at CAI is small, shabby, poorly equipped (no showers, for example) and for some reason full of children (clearly having a friend at EgyptAir is the way to travel). If you have any choice at all avoid this sub-par carrier.

EGYPTAIR customer review :  26 May 2010 : by A Anthony   (Macau)

Guangzhou to Bangkok and on to Cairo as well as several domestic sectors within Egypt. Very poor customer service. Long delays with no help from ground staff or managers. Food and cabin crew attitude bad towards customers.

EGYPTAIR customer review :  19 May 2010 : by D Venmerras   (France)

Even with strike in Paris airports we managed to arrive on time, but very cramped and bad service. Staff indifferent and unhappy, just asking for a cup of coffee after our meal was a big deal - had to ask 3 people for it. Food not good, and no choice. Airplane seems a bit worn in general.

EGYPTAIR customer review :  11 May 2010 : by F Mueller   (Switzerland)

Cairo to Hurghada on their Express subdivison, a short hop of 45 minutes. Lack of clear signage at Cairo Airport for C-Class check-in counters. The domestic Lounge at Terminal 3 is a Joke. A small, squeezed room which can hold maximum 15 people with dirty seats and two fridges of the size you expect as a 3 star hotel minibar. Went in and straight out again. Seating outside this "Lounge" was much more comfortable and roomier. Chaotic boarding. Embraer 170 had a 2x2 seating in Y and C class - with no difference between. Welcome juice was provided and after take off two small sandwiches handed out by the crew with one round of drinks. Despite a cup on the tray, no Coffee or Tea were offered, even though there had been enough time till landing. I only paid just a small amount more then the regular Economy fare, otherwise Ii would have been really upset by this kind of service - even if it is a short flight.

EGYPTAIR customer review :  8 May 2010 : by K Keneke   (Canada)

CAI-JNB on A330-200. Check in disorganized and chaotic, even for business class. And the boarding gate was too small and far too cramped to accomodate all the passengers. Onboard we sat waiting for takeoff for 45 minutes - no explanation for the delay, nor apology was offered. Because the flight operated after midnight, only a quick beverage service offered before the flight attendants disappeared for the near duration of the flight. I tried to sleep, but the limited recline of the seats didn't provide for comfortable slumber. The old generation overhead video didn't allow much in the way of entertainment, either. Before arrival in JNB, the flight attendants served a continental breakfast that was on par with economy class offerings. Finally, my last issue was with the baggage delivery upon arrival. Fifty minutes is too long to stand around waiting for bags, and then the business class bags seem to have been randomly loaded and were not among the first to arrive. Would I fly MS again - as a last resort only, but then only on a short haul flight. I dont have safety concerns with this carrier, but their service standards are years behind European and Asian counterparts.

EGYPTAIR customer review :  26 April 2010 : by A Mott   (UK)

We were trapped in Cairo and there was no help, no communication and absolute chaos in the Terminal. I would never use this airline again. The aircraft are old and worn and the service was surly at best on the flights.

EGYPTAIR customer review :  26 April 2010 : by V Nicholas   (UK)

Flew Egypt Air but got stuck at Cairo on our way from Aswan to Heathrow last Saturday because Heathrow closed. No help from airline to pay for our accoMmodation or food. Other airlines are supplying accommodation but not EgyptAir. We were stranded for 4 nights which we had to pay for! Although the planes were comfortable, food not very good.