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Egyptair customer travel guide
		Egyptair Passenger Trip Reports		Egyptair 3-Star Airline Rating
		Egyptair First and Business Class Lounge Reviews		Egypt Air First & Business class seat reviews
		Egyptair Economy class seat reviews		Egyptair Passenger seat tips
		Egypt Air Aircraft Seat Plans

EGYPTAIR customer review :  18 June 2011 by H Davis (Thailand)

Flew BKK-CAI-LHR return. Had new planes on all legs except last flight CAI-BKK. Flights were all more or less on time, cabin crew were friendly enough, food was mostly good. Older plane on last leg had no personal IFE, but as it was a night flight, we tried to sleep anyway, the food was not as good out of Cairo. The new planes were very nice, the toilets were large and very clean and the seats were comfortable. Overall, I was pleasantly surprised and would fly with Eygptair again if the price was right.

EGYPTAIR customer review :  4 June 2011 by Jan Landman (Netherlands)

AMS-CAI Business Class. A321 with old business class seats, but still comfortable. Service excellent, food plentiful and tasty. All flights on time, boarding in an organised manner.

EGYPTAIR customer review :  29 May 2011 by Annalisa Greene (Australia)

I flew 4 Egypt Air flights during my holidays to Egypt and Jordan. Most of the flights were about an hour long, with the longest being the flight from Jordan to Cairo. All the planes were new and food supplied looked decent. I had more of an issue with the passengers rather than the staff. Middle Eastern passengers tend to want to sit wherever they want so it is possible that someone will be sitting in your seat and the flight attendants will have to shuffle folks around so you can sit where you were supposed to. Middle Eastern male passengers tended to treat the female flight attendants with disdain and it took the male attendants to get everyone organised. Egyptair doesn't really follow restrictions for carry on luggage so unless you get on early, it is possible there will be nowhere to put your things, except under your seat, or way behind or in front of you.

EGYPTAIR customer review :  29 May 2011 by C Liddle (UK)

Never again! Onboard Staff not very friendly or helpful in general, but that was not the half of it. When arriving at Johannesburg to check in for our return flight to London, we were informed our flight had been cancelled, and that the Friday flights had been non operational for months. Not once were we informed of this and when complaining were told they had sent us an e-mail a week prior to return departure! We were on holiday and in the African bush - unlikely to check e-mails on a daily basis! No one apologised, nor accepted responsibility for mistake and refused to try help us get home on time. Does Star Alliance not mean anything?

EGYPTAIR customer review :  25 May 2011 by P de Vries (Netherlands)

The worst service ever. I'm waiting for my refund (because of their cancellation) for more than 2 months now. It's really difficult - when I try to call them it takes more than 1 hour just to get connected or connected at all. I would not recommend this airline to anyone.

EGYPTAIR customer review :  13 May 2011 by Trevor Banthorpe (UK)

Cairo to London economy, codeshare with BMI. Not allowed to take airport bought water on board. Sat near the back of an older A321 and whole area had a terrible smell of urine. Seats very uncomfortable. Only 2 drinks served (very small cups of 7-up) during whole flight. Food disgusting and cabin staff not at all interested. No information at all from the flightdeck.

EGYPTAIR customer review :  3 May 2011 by A Pedersen (Denmark)

DAR-CAI-FRA-CPH. Small aircraft, good service, no alcohol. Check-in in Dar pleasant though complained could not check in my luggage beyond Copenhagen though with another Star Alliance airline. However, the airline granted me an untitled free lounge access in Dar instead, which was a fair deal. DAR-CAI on time, food served fast. The flight is only 4 hours at night. Thus, it was pleasant to see 2 sandwiches were instantly handed out upon departure as dinner, and then very shortly after came the breakfast. That rendered the options to sleep onboard to half an hour before descent or – to be waken up and have the breakfast in the middle of the night. Special meals taken care of. Missed my LH flight to Copenhagen as they had only granted 50 minutes. Was rebooked to a flight within 2 hours later. Arrived in CPH but had to go out of transit to capture my luggage for onward flights.

EGYPTAIR customer review :  2 May 2011 by John Cruickshank (UK)

DXB-CAI-LHR as part of a reward ticket in Business Class. DXB excellent shared lounge with a few snacks, a few drinks and internet. Having read the reviews made sure I had some cereal, fruit and yoghurt at 4am before the flight and liberated a can of lager for lunch on the CAI-LHR sector. A substantial breakfast served, very tasty and one of the best airline meals I have had. Music choice poor but good range of films, seats comfortable and stretched out fully. Landed in Cairo about 20 mins late and what seemed a long way to the transfer desk. Here there was chaos, no real lines, people pushing in claiming leaving flights and although there was a Business Class desk this was dealing with what appeared to be everybody. Given an invite to the lounge after being asked if I wanted a smoking or non smoking lounge. I had intended to have a shower but lounge was busy and the flight being late and chaos at the transfer desk meant that there was only 45 mins there. Inflight entertainment was same as previous sector which was fine as I finished watched the film I fell asleep. Unnecessary stale cheese sandwich offered shortly after take off as well as great amenity kit. I have to say contents better than LH and LX business class kits - more useful contents. Fantastic lunch offering served 2 hours before landing at Heathrow with amazing in flight service. Landed on time and bags on carousel before me which is almost unheard of at LHR T3. Overall very good service, comfortable aircraft especially B777 from CAI to LHR. The only thing that let it down was the transfer process at DXB and CAI.

EGYPTAIR customer review :  21 April 2011 by A Pedersen (Denmark)

CPH-CAI-DAR return. Tickets heavily discounted, good value. Check in with automats in CPH airport waste of time as boarding cards and luggage tags are only provided. Special food good, 2 options for hot meal given on all routes for other passengers. No alcoholic drinks, free or for purchase. Quite disappointing for several passengers. A lot of soft drinks and juices provided. In Cairo a lot of waiting, taxi-ing, remote parking of aircraft within the airport caused 1 hour unnecessary arrival delay.

EGYPTAIR customer review :  24 March 2011 by P Brewer (UK)

Flew out on A330 to Luxor - not good. We were in row 34. The entertainment was appalling, small screens over the centre could not be seen properly (3m away at an angle) and the choice of audio/music for Western ears was unbelievably bad. The pre-film entertainment seemed drivel and there was no choice of film of course. At meal time there was no choice, all the chicken was gone, fish only. "Would you like a drink sir?" "Yes please Orange juice." "Sorry no Orange juice." Seats seemed fine with good leg room. Return from Cairo in a Boeing 777-300 row 32. Individual back seat screens, not a wide choice of viewing but passable for 5 hrs. Audio/music unbelievably bad. Lunch time was handed a meal, "What is it?" "Fish." "No thank you." You have to have it, there is nothing else left!" Seats were good. Will never fly Egypt Air again.

EGYPTAIR customer review :  29 January 2011 by S Crook (Australia)

Rome to Cairo and Cairo to London. Both flights were quite pleasant, meals were average economy standard meals. B737-800 from Rome and B777-300 to London. B777 had a more up to date inflight entertainment system, but I didn't find a lot that appealed to me. Newspapers (English and Arabic ) offered on both flights. The flight attendants were ok if somewhat distant. One in particular, on the London flight, was an expert in looking busy but actually doing very little. During the newspaper offering service her interpretation of service was pushing the trolley down the aisle past expectant passengers without glancing up at anyone as she was too busy reading the paper herself.

EGYPTAIR customer review :  26 January 2011 by B Duston (USA)

A mixed bag describes my recent experience on flights between Bangkok/Cairo and Cairo/JFK. As another writer recently bemoaned, the aircraft used on the Bangkok/Cairo sector was truly ancient. I do not honestly recall having riden an airliner that looked as worn as that used on this route. I too rode in Business Class yet felt like a sardine in coach class given the paltry amount of leg room available. A complete disaster was averted by fairly decent (but not great) meals and a hard working flight crew. The trip from Cairo/JFK was a totally different story. This time we were on a new 777 with lie flat seats. We had a very caring crew that kept on feeding us meal after meal. Both flights were relatively on time and both captains kept passengers reasonably informed.

EGYPTAIR customer review :  24 January 2011 by Julie Griffiths (UK)

LHR to JNB return. LHR to Cairo on new aircraft, clean, good inflight entertainment, staff very good and food not too bad. Cairo to JNB was on an older aircraft with the old TV on the wall, service was pretty good though. Would have preferred the newer planes on the longer leg of the journey. Return trip was the same JNB-CAI an older plane and CAI-LHR new plane! Expectations were too high in the first place so not bad at all.

EGYPTAIR customer review :  15 January 2011 by Luis Merizalde (USA)

BKK-CAI Business class. A terrible experience. Star Alliance standards? The flight was terrible, an extremely old 777 with economy class legroom and no proper recline. Only 21 seats and no service. I asked for juice and the empty glass was in the arm rest for only 8 hours. Not even once a cabin attendant asked if needed something. A third class breakfast was served. I cannot understand how Egypt air was accepted to Star Alliance with such a low standards.

EGYPTAIR customer review :  7 January 2011 by P Burny (Belgium)

BRU-CAI-SSH. Snow disruption. Flight delayed 3 hours. Snow can happen but we were boarded in the plane (old A321) even as MS knew the luggage handling was delayed for hours more. We were sitting in the plane for 2 more hours without any communication about the reason of the extra delay. Cup of water after more than 1.5 hrs and passengers complaints. Push-back with more than 5 hrs delay. Still no comment from crew. Pilot never addressed passengers during flight, safety demo aborted for take-off, crew unsmiling, inedible food. Arrival in CAI with big delay, connection to SSH was gone. Kept us waiting until 05.30 in the morning in the transit zone. Only then, they said us there was no seat on any flight for SSH during the day and that we had to go to hotel. We had to argue very strongly to get our boarding passes printed before we left for that hotel. They knew it already 99during the night, but wouldn't put us in hotel too early because they have to pay for extra night in the hotel. We only got voucher after asking for it. This is not the Egyptian hospitality I know. Shame on you Egypt Air.

EGYPTAIR customer review :  7 January 2011 by John Lown (UK)

Heathrow to Johannesburg via Cairo and back. Heathrow to Cairo was excellent with a comfortable seat, food and service good. Cairo to Johannesburg not as good as - an older aircraft with no seatback entertainment, but cabin staff were good. The return flights were pretty much the same. Good value for money if you book early and get cheap tickets.

EGYPTAIR customer review :  7 January 2011 by N Dersley (UK)

LHR-CAI with 2 day stopover before continuing CAI-JNB and then back to LHR. First flight a BMI codeshare - attendants pretty disinterested and plane was tatty. Cairo to Joburg on the old Airbus - no personal TV but midnight departure I was interested in sleeping. Got the Airbus back to Cairo where a lost walking stick threatened to derail my impressions of EgyptAir up to that point. Ground staff were quite apathetic, although at the last minute a very good manager took on my complaint and was waiting for me at the departure gate to London with my stick - excellent. Flight back to London was on the new Boeing which was lovely. Food on all legs acceptable for economy class, although I would have preferred more drinks rounds. Attendants pleasant enough - no complaints.

EGYPTAIR customer review :  3 January 2011 by K Kallini (Egypt)

CAI-BRU return, Business Class old A321. One meal was served food. No personal TV screen and seat was not even reclining. Check in smooth, new terminal in Cairo is very nice. Lounge also nice. Crew friendly and attentive.