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Egyptair Passenger Reviews and Egyptair Customer Trip Reports



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Egyptair Customer review :  24 March 2012 by P Feldman    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from NY to Cairo return. Check-in and baggage security went smoothly. We flew business class and our seats on Boeing 777 were very comfortable. My primary complaint involves the food and the indifferent attitude of the crew. Breakfast and lunch were lousy and staff congregated in the galleys and aisles, laughing and joking with each other the entire flight. When the seat belt lights went on, they were oblivious to the warning and did not care if passengers were buckled in or not. Finally, the movie selection was outdated.



Egyptair Customer review :  16 March 2012 by Anders Pedersen    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DAR-CAI-CPH. Upgraded to lounge access in Dar. Aircraft's were new, clean, Boeing 737, 2x3 rows configuration. Seafood meal was of high quality. FAs very attentive and efficient. IFE not of priority but worked though without options. Cheap ticket. All flights punctual.



Egyptair Customer review :  8 March 2012 by B Gray    (Turkey)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul to Kuala Lumpur via Cairo. The 777-300 from Cairo to Kuala Lumpur return is excellent in terms of comfort. AVOD personal TVs, excellent leg room. The downside is the meals and service. 3 meal services from Cairo-Bangkok-Kuala Lumpur and all the same offering. The staff do a bare minimum of service. No extra drinks offered during the night. Poor cabin crew let the whole experience down.



Egyptair Customer review :  5 March 2012 by A Zidane    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CAI-BOM in Economy and have to say flying a B737-800 on an almost 6hr overnight flight would have been extremely uncomfortable if it was not for the fact that I managed to get 3 seats to myself so I laid across and managed to get about 3-4hrs sleep. The IFE was ancient with only overhead monitors, the food was horrible and the staff surly and did not seem to want to be there.



Egyptair Customer review :  13 February 2012 by A Johnston    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Sharm El Sheikh to CAI on Em-170, and CAI to CAN on 777-300 in Business Class. Both flights were on time and departed with no problems. First flight was full, second flight about 60% full. Only 5 of the 49 business class seats occupied. From CAI to CAN it was overnight flight, so I did not eat. Slept for 6.5 hrs in the flat bed seats, very comfortable. Breakfast was basic, everything served at once on a tray. Very happy with the trip, and the price.



Egyptair Customer review :  3 February 2012 by Anders Pedersen    (Denmark)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-CAI-NBO. Egypt Air use smaller aircrafts (AB320 and Boeing 737) for these long distance flights, which makes it a bumpy road. Aircraft's clean, well maintained. Special meals accommodated and delivered to perfection. Food good, FAs appeared attentive and efficient. No alcohol, but staff accepts consuming own drinks you may bring onboard. IFE very poor. Seats roomy and acceptable. Arrival in NBO in the middle of night may seem inconvenient but allow very fast airport to town transfer due to no traffic jams, hardly any traffic at all. Cheap tickets. Fast credit of mileage. All flights punctual.



Egyptair Customer review :  12 January 2012 by F Eberth    (Switzerland)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GVA-CAI-BKK v.v. New 777-300ER on the long-haul - a real improvement. Very comfortable lie-flat seats in business, fairly good IFE system, a big step forward. Staff service seems to be improving too. On the way back it seemed like a number of business class seats were occupied by MS staff. Food - main course tasty while the first course seemed to be the same on every flight. They tried to give priority boarding for business passengers in Geneva airport but not well organized. Transfer at CAI airport the same as usual, passing by the transfer desk even if already holding a boarding pass for the onward flight. Lounge ok, flights on time. GVA-CAI-leg served by 737 as usual, with still fairly good business class seating (2-2-configuration). All over, not bad for the money paid.



Egyptair Customer review :  26 October 2011 by D MacDonald    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Luxor-Cairo return. A tale of two airlines. Outbound very old 737, seats falling apart and unpleasant crew. Service consisted of a carton of undrinkable liquid with no other choice. Return was a different story. Brand new plane, professional and friendly crew, and choice of drink from the bar.



Egyptair Customer review :  21 October 2011 by Lesley Bogaert    (Belgium)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels - Cairo - Dar Es Salaam in economy. Small and older aircraft on first leg, completely full. Older seats, standard interior, nothing special. Newspapers in French, English and Arabic. Food was ok. Leg space ok. For the price nothing to complain. Second leg also small to medium aircraft with same interior and same service. No problems at all, no fancy things either.



EGYPTAIR customer review :  12 October 2011 by Padmaja Kurma    (Ethiopia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Rome to Addis Ababa, flight was delayed about 10 hrs in Rome and they did not give any information. Finally we reached Cairo by the time our connecting flight had left. We are forced to wait for next flight but the staff in the airport did not care - with a great force we were kept in hotel for a day, then they asked to vacate the hotel without the confirmation of the flight. We were in the airport from 1100 pm to the next days flight at midnight - almost 24hrs in airport without any facilities. It was their mistake and it is a great punishment to the passengers.


EGYPTAIR customer review :  4 October 2011 by N Wutthi (Thailand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Economy LHR-SSH-LHR. Check-in smooth and efficient with no significant delays. Both flights departed within 10 mins of the scheduled time and both arrived early at destination. Meals were acceptable but not outstanding. Regular non-alcoholic refreshment was served. Inflight entertainment was available but unexciting. No cause for any significant complaint.


EGYPTAIR customer review :  16 September 2011 by Tim Wright (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Travelled to Entebbe via Cairo return. 3 of my 4 trips delayed by at least 90 mins to 2 hrs. The excuse on the first occasion was that we were waiting for a First Class passenger. One of my bags delayed for 2 days when I arrived in Entebbe. I also booked a vegetarian meal, no problem here but all 4 hot meals were the same, rice and grilled vegetables. The service on the flights, staff and transfer through Cairo were fine. But generally the planes particularly on the Entebbe legs were cramped and poor quality compared to others on that route.


EGYPTAIR customer review :  16 September 2011 by Donna Lewis (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I have flown Egyptair several times since my family moved for work 2 yrs ago, I am constantly pleased with the service and overall ease at which staff provide good customer service. I recently returned to London and unfortunately mid flight suffered sickness rather badly. I was treated with respect and dignity and at no time felt a nuisance. I appreciate the service given.


EGYPTAIR customer review :  9 September 2011 by E Smith (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

As a disabled passenger they could not have been more helpful and the flight from Heathrow to Cairo was excellent. Food and cabin staff good, the only downside was the rather definite landing we had. Flight by Airbus from Cairo to Alexandria again had lovely cabin staff and refreshments served twice during 40 min flight. Airport staff at Cairo and Alex also friendly and helpful which makes a change.


EGYPTAIR customer review :  7 September 2011 by M Abdou (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CAI-IST. Flight departed on time. Clean and friendly crew. Food was of a good quality, the only sad point is there was no entertainment program.






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