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Egyptair Passenger Reviews and Egyptair Customer Trip Reports



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Egyptair Customer review :  9 November 2012 by L MacDonald    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Planes were old, shabby, fixtures broken, service was surly, boarding process chaotic, luggage delayed. In flight entertainment very limited. I was moved from my business class seat to a smaller bulkhead location because it was a long flight and the crew wanted to use the seat. This itinerary was a Star Alliance reward redemption, therefore unable to comment on value. The same itinerary included flights with Air Canada, Lufthansa and South African Airlines - who were stellar in every category.



Egyptair Customer review :  9 November 2012 by E Guest    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cairo-Sharm el Sheik. The flight itself was absolutely fine, with very pleasant staff etc. What was really shocking was when we landed, our baggage wasn't there and we subsequently found out that when the plane is too heavy they leave some of the bags in Cairo to go on the next plane! Three families (incl us) had no bags. We then had to go to the hotel and then later return via taxi to the airport to collect our bags from a later flight! When I was leaving the plane I noticed that some passengers hand luggage that was too big for the overhead lockers had been put on some spare business class seats. All this, apparently is standard procedure on Egyptair. I won't be using them again.



Egyptair Customer review :  29 October 2012 by Derek Salter    (South Africa)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS to Johannesburg via Cairo. Helpful check in, good onboard service. On time departures for both flights. Easy transfer at Cairo. Good fare. Let down by an old plane from Cairo to Johannesburg where toilets were smelly, some toilet doors wouldn't close properly and water not working from some taps. The seats have been used for so long that the covering on the foot rests have been completely worn down to the metal. As I have said before it really depends on whether you get a new or old plane as to the overall experience from Egyptair. Recommended only if you are prepared for this possibility.



Egyptair Customer review :  22 October 2012 by Mark Knowlden    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CAI-AMM and JED-CAI-LHR. All flights on time, with clean, modern and comfortable aircraft. Wasn't expecting much from CAI as a transfer point but was very simple on the way out. Return was more hassle as we were bussed to another terminal for arrivals which didn't have a transfer point, and then bussed again to the main terminal. Friendly crew all round, and tasty, if uncomplicated food. An excellent price for this business class trip. Will definitely consider Egyptair in future if schedules and price are right. Overall, a good impression from my first flights with them.



Egyptair Customer review :  18 October 2012 by Ken Wilkins    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had to fly back to UK quickly. Good comfortable seats with foot rest and 10" IFE screen. Service and food were fine although no alcohol served. Only observation I would make is that flight attendants do not give proper consideration to passenger safety, as we were coming down to land at LHR one passenger continued to sleep across two seats, reclined, arm rest up and seat belt not secured. She was passed at least twice by cabin staff who took no notice and the plane landed with the passenger still in this position. This was Cairo to LHR flight on 11th Oct 2012.



Egyptair Customer review :  15 October 2012 by E Hicks    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The aircraft was comfortable and clean and the seats gave generous leg room. The cabin crew were very pleasant and courteous and the flights were punctual. The food served on the flight from Cairo to London was, however, inedible. I had beef and my wife had chicken and both meals had completely dried up. They had obviously been kept hot for far too long. The food on the outbound flight was slightly better but was still far below the quality I have experienced on other airlines. I make these comments to be helpful as other aspects of the flights were excellent.



Egyptair Customer review :  15 October 2012 by Derek Salter    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Johannesburg to Heathrow via Cairo - economy 11/12 October. Both flights arrived early and both were new planes. Checking in and transfer easy. Service on board excellent, good food, helpful staff and comfortable seats with excellent entertainment system. And a good fare as well. If you get Egyptair's new planes then you really can't go wrong. I have used them a few times in the past and this was by far the best experience.



Egyptair Customer review :  2 October 2012 by K Sutton    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CAI-SSH. Rude staff, poor food, no alcohol - only warm, flat soft drinks served from 2 litre bottles. On the return journey the plane was overbooked resulting in not being able to sit together despite booking and reserving seats, and one poor woman had to have her child on her lap for the whole flight despite having paid for a seat! Add to this they left our luggage in Cairo and we had to wait a day and a half to get it. We will never fly this outfit again.



Egyptair Customer review :  20 September 2012 by David Huntley    (Canada)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST-CAI-BKK-CA-IST. There is a big difference with Egyptair on their new 777 aircraft and the old 737's. So IST to CAI was a complete mess, people with so much baggage in their laps, arguments over taking over people's seats and the check in process was insanity personified. Instead of sending everyone away to re- pack their bags, they make you wait as people do it at the check in desk. And you wait, and then you wait some more because every other person on these flights into CAI is carrying way too much baggage and trying to sneak it in. I was dreading the 777 to BKK, but lo and behold, it's like a different airline! Modern, clean and bright plane, crew in complete control of the cabin. Amazing difference. Same on the return. Not sure I would do it again on MS flights, although my time in the three cities was great.



Egyptair Customer review :  17 September 2012 by Tarik Elhadidy    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew the JFK-CAI-JFK and thought it was fantastic. flight was on time. 2 hot meals and a pre-arrival snack, drinks available the whole flight. The entertainment system was quite nice but needs to be updated.



Egyptair Customer review :  5 September 2012 by Derek Salter    (South Africa)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy flights AMS to JNB via CAI - 2 Sept. On time flights in both cases. Helpful staff at check in at AMS and on board. Food on first flight poor, on JNB flight excellent and special meal provided. Easy transfer at Cairo. Both old planes with one toilet not working on AMS-CAI flight. Noticed no problems with the JNB plane - just looking worn with overhead entertainment only. Staff on both flights helpful and pleasant. Provided you are willing to accept an old plane should that be your lot then I will recommend this time because Egyptair works in other ways - good fares with pleasant and helpful staff.



Egyptair Customer review :  29 August 2012 by K Merszei    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LOS-CAI-JFK. Best value for money based on short notice, but required 12-hour layover in Cairo. Egyptair gave me a meal and hotel voucher as standard procedure! Flight from LOS was uneventful, but decent; 737-800. The flight from Cairo to JFK - new 777-300ER. I requested a last minute upgrade to their Business/First and got it for $595 USD. A steal for a 12-hour flight! Excellent service and comfortable business class full-sleeper seats.



Egyptair Customer review :  24 August 2012 by Karim El Kallini    (Egypt)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CMN-CAI. Check in was organized, fast track security was very fast, lounge is average, boarding was organized, took off on time. Seat was very poor for a business class seat, the food was horrible. My screen was not working, I changed to 3 seats and finally on the third seat it was working, the screen is very small, the crew disappeared after meal service. Overall a bad flight.



Egyptair Customer review :  24 August 2012 by Derek Salter    (South Africa)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Johannesburg to London via Cairo - 20/21 August. Good fare, check-in simple, easy transfer at Cairo, staff helpful and pleasant with special meal as ordered and ok. Egyptair is an airline of two halves depending on whether you get a new or old plane. Plane to London was new - 777 - with excellent seats and entertainment system - didn't feel cramped although completely full. Plane from JOburg to Cairo old and it showed. Parts in the toilets were kept together by duct tape and cable ties, the overhead screens were not all working and entertainment offered dire. Also just as plane was taxing one of the toilets overflowed and it ran back through the plane during take off. Fortunately it was clean water, staff mopped it up, purser came to apologise and those affected could move. So handled well but until Egyptair replaces those planes and the experience is hit and miss I can't recommend despite so many other positives.



Egyptair Customer review :  14 August 2012 by J Walsh    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul (Ataturk) to Cairo, coach. The plane was modern and comfortable, and relatively spacious. The meal was bad but edible. Dry airline, so if you like a drink in-air, plan accordingly. A fight of some sort broke out in the rear of the plane, which flight attendants managed to resolve reasonably quickly. Departure wasn't too late, and arrival was ahead of schedule.



Egyptair Customer review :  7 August 2012 by K Dadykin    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-CAI-BKK-KUL. Everything on time, clean and new aircraft's, good attentive service, good food (a letdown during CAI-BKK). It is just as good as many other airlines. I am not a drinker, so a no-alcohol policy was a extra treat for me.



Egyptair Customer review :  27 July 2012 by A Dhuuka    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-CAI-LHR, after completing 3 flights with MS in the last month, I can definitively say it's the worst international carrier I've had the displeasure of travelling on. MS fail to provide a fair level of service for its premium passengers, no priority boarding, food comparable to CX economy and tardy slow service from the crew. MS provide lie-flat seats on its long haul fleet, found it difficult to find a comfortable position to sleep.



Egyptair Customer review :  26 July 2012 by Jane Fynn    (South Africa)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our family of 5 recently travelled from JNB to Cairo and then to JFK. As this was the first time any of us had flown Egyptair, we were pleasantly surprised. The food was good - our only complaint was that we didn't have enough to drink (i.e. water or cold drinks). We had a 12 hour stop over in Cairo on our return flight and we were given a voucher for 2 x rooms in a hotel close to the airport, plus a lunch voucher. We were able to face the Cairo-JNB leg of the trip after a shower and a nap.



Egyptair Customer review :  9 July 2012 by T Jones    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After reading some reviews we were worried about flying with this airline but as we were travelling from Cairo to Johannesburg we didn't have a choice. Given that we had low expectations we were pleasantly surprised with the overall experience. It wasn't up to scratch service wise as with other airlines we have flown but it was ok for the 8 hour flight. Meals are a little below par but edible. Drinks seem to only be offered at meal times so I suggest taking some on the plane with you. Inflight entertainment is via central screens around the aircraft - bring a book/laptop/ipod to keep you entertained as it is pretty average. If you have another choice of airline for a similar price then take that one. If you don't - just don't have high expectations and you will be ok. 8 hours was bearable but I wouldn't fly with them on a flight of any longer duration.





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