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Egyptair Passenger Reviews and Egyptair Customer Trip Reports



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Egyptair Customer review :  2 April 2013 by K Harrison    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow to Luxor. Old aircraft. Poor food. Soft drinks served in plastic beakers. Cairo to London Heathrow. New aircraft, much better. Aircraft not full. Food poor. Landing at LHR the aircraft was still taxiing, but passengers stood up, got luggage and then stood until pilot came to a halt. No requests from pilot to remain seated, and cabin crew seemed totally uninterested. Would not recommend Egyptair.



Egyptair Customer review :  30 March 2013 by Jagannath Pratyaya    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took BOM-CAI-JFK. Mumbai to Cairo flight was an old aircraft without any personal entertainment system. Food was served very late, though was good. When landed at Cairo airport the crew asked if I am interested to visit the pyramids and sphynx, I agreed for a fare of $35. It was an excellent trip, when returned were lodged in a 4 star hotel with dinner and breakfast coupons. The next flight to JFK was superb with excellent PES. Food was good, but the crew did not oblige my request for water. The price was almost $200 less than other airlines. Highly recommended if you want to save money.



Egyptair Customer review :  21 March 2013 by T Kofod    (Denmark)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LXR-CAI-TUN, A320. Domestic portion usual lack of security announcement and quick drink service. Upon landing in Cairo, Security after security check from domestic to international flight - passport and boarding card check 4 times before even entering the aircraft. Worn aircraft, dirty cutlery and cups (lipstick) - food bland and tasteless, and the usual lack of staff attention for the remainder of the flight. I have no idea of how this airline ever made it to Star Alliance - lack of service, questionable safety, bad food and old aircraft.



Egyptair Customer review :  21 March 2013 by T Kofod    (Denmark)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LCA-CAI, flight operated by Egyptair Express on Embraer145. Aircraft in bad state, dirty and worn. I think only difference to Egyptair Express and Egyptair is the uniforms. This short flight was full and service was very quick - small tray meal and drinks. As soon as service is over, you will not see the staff before leaving the aircraft.Although being asked to switch off electronics, many passengers onboard used their tablets and mobile phones during take off and landing - staff took no notice.



Egyptair Customer review :  21 March 2013 by T Kofod    (Denmark)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CAI-SSH, A320. Extensive security upon boarding. On this flight staff actually smiled. IFE screens did not work on the entire left side, so no possibility to follow security instructions. Aircraft seemed clean but old and warn. Drinks offered very quick and then no sight of staff until you disembark. Many passengers onboard used their tablets and mobile phones during take off and landing - staff took no notice.



Egyptair Customer review :  6 March 2013 by Jean-Pierre Ravyst    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-CAI-BKK in business class. After reading many complaints about Egyptair in previous years, the negative comments changed to positive last year because Egyptair changed the type of plane to the 777-300ER. After a lot of hesitation I booked finally a ticket in business class for the above said trip. The flight BRU-CAI was a smaller jet so you cannot expect too much. Food and service were acceptable. The 2nd sector went from CAI to BKK (night flight). Food, service and attitude from the staff was similar to other carriers, while the flight entertainment was good but not super. The seats can "almost" be considered as a flat bed, so a good rest is almost guaranteed. The lounges in CAI are very average where no alcohol will be served (neither during the flights), however if you buy your beer or wine in the food court you can drink it in the lounge. Overall satisfied and good value for the money.



Egyptair Customer review :  4 March 2013 by Phil Perkins    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Well Egyptair have come a long way since 2010 when my wife and I last used there poor service. We had a total of 10 flights this time around, all internal flights. Modern aircraft all very comfortable and the service for once was friendly. No meals served as all fights were of about one hour duration around the country but you do get a cup of water or juice. All fights left on time and check in had no problems. After last time (2010), I was hesitant to fly Egyptair but I had no choice since it is the only internal air service in Egypt at the time. In short, things have improved and I think after 10 flights over three weeks if they had not I would have noticed. I will not hesitate to fly with them again but international fights that's another question.



Egyptair Customer review :  25 February 2013 by F Riska    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul - Cairo one way. Plane was changed from Boeing 737-800 to Airbus 320. Being a Star Alliance member and the higher ticket price to fly with them, I expected that there would be inflight entertainment. I was wrong, there was none at all. The seat that I got was near the emergency exit. While it has more leg room than the other seats, the cushion was damaged. The window was a little bit dirty. Flight attendants and the food were okay.



Egyptair Customer review :  23 February 2013 by Glenn Biffen    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Luxor to Cairo (return), didn't expect a drink or anything for this one hour flight so quite surprising to receive one! Cabin Crew on both flights were pleasant and although the safety routine was quite bizarre and sort of rushed, all safety cards were up to date and in place. The return flight was the Express version of Egyptair, and, to be honest I couldn't tell the difference as service and friendliness was just as good. Both modern and clean aircraft utilised.



Egyptair Customer review :  19 February 2013 by G Smith    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife has walking difficulties and requires wheelchair assistance. Shortly before arrival at Cairo my wife advised the cabin attendant and was told to wait on the plane for a lift. After waiting some time we, along with two other people, were told the lift had come and gone. The crew told us it had been recalled and would arrive shortly. It turned up about an hour later. It then went to another flight before depositing us at the terminal some ž hours after arrival. At this point we should have been met by our tour representative who would have our visas. We found out the visas had been purchased for all our group of 39 but could not find the representative. After some time we purchased new visas and the wheelchair attendant set off at high speed for the plane which had been considerably delayed. On the return the arrangements for a chair worked well at Aswan and the lift was there at Cairo but it deposited us in the terminal at the bottom of several flights of stairs and no assistance. The casual and inefficient attitude to handicapped passengers means we shall never travel Egyptair again.



Egyptair Customer review :  15 February 2013 by N Dekker    (South Africa)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-CAI-JNB. AMS-CAI seats are nice and comfy, old style of screens flipdown from bulkhead. Menu choice for BUS poor. Two options (chicken or fish) only and we were the 2nd row, after us only fish was available! Priority disembarking in CAI very nice despite very dilapidated bus. CAI lounge not that impressive, food offering average. Seat on CAI-JNB the old cradle type not even lie flat! Very surprised to see sleeper suits in the amenity bags handed out! Service very rushed and then the staff disappear completely until they rush you through breakfast again. Again food offering is very average. Egypt Air is a cheaper option for a business class flight and it really has no frills.



Egyptair Customer review :  14 January 2013 by J Delaney    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-CAI-BKK. Food good on both legs. Staff friendly although not active except at meal times. However if the passenger actively sought liquids these were available. New Boeing with lie flat seats CAI-BKK is very good, I even got some sleep. Price excellent. Longer (4 hour) stopover in lounge which was acceptable (although dry except for beer). Good choice of older films on in flight entertainment system. Only critic is boarding: In Cairo no priority boarding or security. In Frankfurt chaos. Priority boarding called. Staff allowed a scrum to develop with business passengers really having to fight their way through economy passengers who resented letting anybody through and who attempted to hinder this physically. This is something which could really be handled better.



Egyptair Customer review :  11 January 2013 by C Schultz    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CAI-JHB. Air stewards were polite but the air hostesses were sullen and miserable. I rang the bell to ask for some tea at 2am and the air hostess came to me and said "What!". On this flight there was no inflight entertainment whatsoever and we were offered beverages from a two litre bottle only at the start of the flight and that was all. I am used to being offered a can of cool drink or a hot drink throughout an international flight. Won't fly Egyptair again!



Egyptair Customer review :  10 January 2013 by C Tanner    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-CAI-JNB-CAI-JFK. First 3 legs were comfortable, lie back seats are a treat, food was plentiful and palatable, and as long as one gets a bottle of water at the beginning of the flight, the absence of cabin service isn't a problem. Inflight entertainment doesn't offer a lot of choice but the screens are large. However, there seems to be a blatant disregard for health and safety. On the last leg there was a large family with 5 badly behaved kids disturbing other passengers and interfering with cabin service throughout the entire trip. It's a wonder there wasn't a hot beverage incident. One child was still running around while the flight was landing on the tarmac! It was one of the worst inflight experiences I have had and the reason I have rated trip satisfaction as fair only.



Egyptair Customer review :  9 January 2013 by David Graubard    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dec 21, CAI-LXR on A321. Flight scheduled to depart at 5.30am but left at 5.50am - not sure why as there was no other traffic around us. Flight was 50 minutes - flight attendants were friendly and provided snacks and a drink. Smooth landing and bus to terminal in Luxor. Dec 24, LXR-CAI on 737-800. Flight was listed to leave at 10.30pm on our reservation but at the airport it showed at 10.15pm departure. 40 people on the plane - so you could spread out. Seats were very comfortable. Drinks provided with a smile. I had always heard Egyptair was awful but I'd fly them again. Their business class seats on the 737 looked great.



Egyptair Customer review :  7 January 2013 by T Christodoulos    (Greece)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew ATH-CAI-KUL (via BKK) and back. Service was good, plane for ATH-CAI-ATH was 737-800. The long leg CAI-KUL via BKK is on a new 777-300ER with PTV. Meals were good, planes clean, price for ticket very competitive and all flights on time. Flight attendants were helpful. I will fly with them again in the future.



Egyptair Customer review :  14 December 2012 by L Parker    (Austria)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Short haul flight from Cairo - Hurghada / Hurghada - Cairo. Check in ok. Security checks poor. Small Embrarer plane. Flight down was uneventful except for flight attendant standing for landing at the back eating a bag of potato chips. Return flight we requested last row seats at the back again but was told they were for staff. We were seated in the 2nd last rows. After door was closed flight attendant closed both back seat window shades and preceded to have a sleep! Stayed asleep until other flight attendant was half way down the cabin serving drinks. No second checks for landing, no cups collected. No concerns for passenger safety whatsoever.



Egyptair Customer review :  13 December 2012 by S Patrick    (Austria)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BUD-CAI in Business. MS operates the BUD-CAI leg on EgyptAir Express planes. Poor service in business class. Same meal like in Economy. Unfriendly flight attendants. Never saw them again after first meal and drink service. No inflight entertainment. Although priority tag on my bags, my luggage was one of the last pieces after arrival.



Egyptair Customer review :  29 November 2012 by J Tourek    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew direct from JFK to Cairo. We were expecting the worst and were pleasantly surprised. Flight to Cairo was on a new plane with individual TV monitors. The flight was half full. Staff were attentive. The return flight was full because of hurricane Sandy. Still, new airplane and attentive staff. I have certainly flown a lot worse, and would not hesitate to fly them again.





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