Egyptair Passenger Reviews and Egyptair Customer Trip Reports   Egyptair an official 3-Star Airline   Add your Egyptair Review   Egyptair official 3-Star ranking   Airline Reviews : A-Z Index a SKYTRAX QUALITY APPROVED AIRLINE

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EGYPTAIR customer review :  1 January 2010 : by J Malan   (South Africa)

JNB-CAI and CAI-JFK. Pleasantly surprised with Egypt Air, considering the fare on the routing was far lower than any other airline. Food good on both flights. Drinks sparse, but available if asked. Cabin crew efficient, not over friendly, but did a good job. Luggage got there intact. Entertainment system onboard could be jacked up a bit. Terminal 3 in Cairo is a pleasure.

EGYPTAIR customer review :  31 December 2009 : by T Weihrauch   (Germany)

MUC-CAI-KLIA and back. Uncoordinated boarding of all classes/rows together; lack of drinks offered during the flight unless you called the FA. Seats in the A330 were acceptable but compared to competitors they are outdated. IFE was rather poor with choice of 6 English movies and some Arabian. Crew was friendly but during the flight CAI-KLIA hardly visible. Food was edible but nothing special - lack of a menu was compensated by having the food displayed on a cart. Egypt Air lounge at Cairo T3 was ok but food offerings are limited. The Malaysia Airlines lounge at KLIA was splendid with a great variety of food and drinks.

EGYPTAIR customer review :  30 December 2009 : by Farouk Mogheth   (Czech Republic)

First flight with Egyptair in more than 13 years! Flying Economy Bangkok-Cairo-Munich. On the day of the departure I discovered that Egyptair has no online check in which was rather a surprise as its rather a basic thing especially when they offer you no seat choice when making the reservation. When coming to the airport I thought it rather peculiar that the check in for my flight was completely empty of passengers only to notice that the departure time was a whole hour before the scheduled time on my ticket. No one called and I was glad I was there on time. Check in by Lufthansa and the agent was quick and no problems there. The plane was an aged B777-200 but in good shape. The configuration was unconventional but nice (2-4-3) as I am a window seat person. The flight was comfortable and good leg room, food very edible and enough. The drink rounds were stingy - only once before food and then the crew disappeared and cabin presence was not seen at all until the end of the flight where they served breakfast. The crew did their job but I was surprised that their activities were devoid of emotions so no smiles and hardly look you in the face. Flight to Munich with a B737-800 - flight wasn't that long so food and the same stingy drink rounds. Crew hiding throughout the flight For the price paid I guess I can say it was good value for money - average airline with ok service.

EGYPTAIR customer review :  29 December 2009 : by Ron Kuhlmann   (USA)

BRU-CAI-FRA Business Outbound was an A320 with limited amenities - overhead movie and not excessive room but the return to FRA on a 738 with lots of gizmos to entertain. Both flights had tasty meals and food was well-presented. I liked the fact that the menu options were on a cart and could be viewed prior to selection. No alcohol but they did have alcohol free beer. All in all, pleasant flights. The lounge in Cairo was nicely done.

EGYPTAIR customer review :  20 December 2009 : by G Kelly   (UK)

LHR-CAI-JNB. Usual LHR chaos, however Egypt Air check in was efficient as was boarding. LHR- CAI Boeing 777, excellent legroom, cabin service and best airline meal I have had. CAI-JNB A330, excellent legroom, cabin service and excellent meal. Video entertainment dated and poor if you don't speak arabic.

EGYPTAIR customer review :  9 December 2009 : by D Williams   (UK)

LHR to Luxor with A330, and return with A321. Both planes could use maintenance of cabin equipment, especially the A321. Seats were broken, many seat backs would not stay upright, headrests and armrests fell off, cabin lights did not work, IFE screens and headsets didn't work. Bathrooms were dirty and equipment in them didn't work properly. Just before boarding the return flight, we were informed of a 15 minute refuelling stop at Alexandria. This took well over an hour meaning the flight arrived 1.5 hours late. No explanation as to why the plane was not fuelled for the journey. General communication and passenger information was poor. Plane took off from Alexandria with open cockpit door - isn't this illegal? Meal service was chaotic and cabin crew appeared tired and upset. Passengers were as well. This airline claims to provide maintenance for 70 other carriers, maybe they should find time to maintain their own planes?

EGYPTAIR customer review :  23 November 2009 : by William Moore   (USA)

JFK-CAI round trip, plus Egyptair Express CAI-ASW/LXR-CAI economy class. JFK-CAI legs were on B777 aircraft. The economy cabin appeared to be about 10 years old and could use a good refurbishing. Inflight entertainment not AVOD but overhead screens throughout the cabin. FA's friendly, but there were long gaps between meal and beverage services. Food was edible. Lavatories dirty and smelled bad. On the Egyptair Express side, the CAI-ASW leg was delayed by 1.5 hours, but no explanation as to why. LXR- AI flight on time. Egyptair Express service was new 76 pax Embraer-170 regional aircraft, with leather seats more comfortable than international economy class. Inflight service consisted of a beverage service, and FA's were again friendly and courteous.

EGYPTAIR customer review :  23 November 2009 : by R Rouse   (UK)

Business CAI-HRG. The lounge at Cairo is okay, small room with some croissants, cakes and drinks. Flew in the Embraer. Was a little confused when they gave me a seat number 20A, but once onboard discovered that Seat 20A is at the front. I was the only person in Business class, which is a normal seat, curtained off at the front of the aircraft. Received another croissant and coffee on the flight. Cabin crew attentive, but felt the safety briefing to be short and uninformative. Strangely the cockpit door fell open upon takeoff! After landing, I was allowed off the aircraft first, and sent off alone in an entire bus to the terminal.

EGYPTAIR customer review :  18 November 2009 : by Tom Werkema   (USA)

Egypt Air from NY to Cairo in November Business Class. I was prepared for the lack of alcohol (even wine and beer), but was not prepared for the uncomfortable seats on this 777. The metal bar at the front of the seat cuts off circulation to ones legs. The seat I had on the way to Cairo did not tilt back more than a couple inches, although on the return it was okay. In this day of fully reclining business class seats, Egypt Air is clearly way behind. The entertainment system is at least 10 years old, far before the newer on-demand systems in most US carriers. I would pay a few more dollars for more comfort, convenience in the future.

EGYPTAIR customer review :  28 October 2009 : by R Dunigan   (Canada)

DOH-CAI in Business. A321 had seen better days, seats tattered and not a crisp appearance despite new exterior paint job. Crew attentive with soft drinks and food - the FA seemed almost hurt that I declined the meal. Silly fun Egyptian comedy shown on overhead screen. Arrival almost on time in CAI at the fancy new Terminal 3. Not memorable, but no complaints.

EGYPTAIR customer review :  22 October 2009 : by Val Moffat   (UK)

LHR-Cairo-LHR and internal flights. Should have been the 3pm flight out but was well after 4.30pm when we took off. Told would be 20 minutes! The crew are not a happy bunch. I have had worse food - just. EgyptAir it is a dry airline, not a problem if what they offered was even slightly chilled. Tatty plane, broken seats, revolting toilets. Normally I would upgrade to business but glad I didn't waste my money. The internal flights were much the same. At least the flight back took off fairly near to time which was 9.30am. Small croissant and piece of cake with something called coffee dished up as soon as possible after take off. Lunch was mad as nearly heading down as they were still serving. Again serious lack of drinks. I would say the only thing in its favour is the leg room. At least I have now done Egypt and hopefully will never have to fly with them again.

EGYPTAIR customer review :  19 October 2009 : by Paul Jones   (Egypt)

I've flown about 30 times on Egyptair and am now a gold card holder on their frequent flyer program. Last flight was BEI-CAI. Flight left five minutes early which is incredible as most of the time their flights are 20-30 minutes late. Flight was uneventful with cold meat and bread for the meal. No alcohol on flight. No inflight magazine at my seat but some others had it. It took 1 hour for my bag to finally show up. An aside - trying to redeem miles for upgrades/flights is painful. You have to physically go to one of their run down, crowded, dirty offices to arrange this. When I tried the agents acted puzzled and said they didn't know what to do and to come back tomorrow.