EGYPTAIR REVIEW :  31 March 2008  :  by Roland Polzer   (Germany)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

FRA-CAI-BKK return. All flights on time. Flight attendants pleasant, service excellent. All planes in good condition. Meals good, but nothing impressive. Normal business seats on all legs. Only transfer at Cairo airport is a disaster, not well organized, less help by the staff, hope this will change if the new terminal is in operation.

EGYPTAIR REVIEW :  27 March 2008  :  by E Oram   (UK)

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Recommended:

Value for Money:

Cabin Flown:

Economy

Travelled to Sharm via Cairo was a terrible flight. Staff rude, no apology for the Delay. Waited 2 hours to get some water. Got to Cairo late so missed connecting flight. Staff at Cairo airport appalling, no help offered. Value for money was poor - paid 500 for a flight and would have been better off going with easyjet.

EGYPTAIR REVIEW :  25 March 2008  :  by E Fowler   (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Flew to Cairo on 23/2. We were booked through to Sharm el Sheikh but had to collect the luggage at Cairo. Why? They were able to check it in at Sharm for the return flight to London via Cairo. The flight from London to Cairo was 1.5 hours late so we missed our onward connection. Egyptair Customer Service at Cairo Airport is appalling. They maintained there were no available hotel rooms in Cairo. It took over two hours for them to find rooms then we sat on a coach for 45 minutes. We reached the hotel at 200 am and had to rise at 3 00 am. Laughably this airline hopes to join Star Alliance. Last year, when a flight from Paris was cancelled, Air France had thing sorted within 15 minutes and gave us a £50.00 voucher.

EGYPTAIR REVIEW :  12 February 2008  :  by K Param   (South Africa)

Mumbai to Kuala Lumpur, business class. Slight delay at Mumbai. First time on Egyptair review -very efficient and professional cabin service. This is a dry flight. Arrival at Kuala Lumpur baggage arrive within 5 mins once at carousel.

EGYPTAIR REVIEW :  22 January 2008  :  by Richard Perfect   (South Africa)

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Recommended:

Value for Money:

Cabin Flown:

Economy

Johannesburg - Cairo return. Economy class. Good modern clean equipment - Airbus A330-200 with attentive cabin crew. Excellent food, acceptable legroom but disappointed with drop down screens after being used to the personal monitors of other airlines international equipment. A great disapointment, was the state of the onboard toilets - cabin crew seem reluctant to do the toilet checks during the flight. Could not face the toilets in the morning! Overall a better than expected experience.

EGYPTAIR REVIEW :  10 January 2008  :  by J Teinturier   (France)

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Recommended:

Value for Money:

Cabin Flown:

Business

FRA-CAI-JNB. A330-200 on two legs, 24 seats in C. Star Alliance member permitting use of LH or SAA lounges in FRA or JNB. Transit in Cairo acceptable. Seats in C comfortable. CAI-FRA was on B737-800. Very good value flights. Pleasant flight attendants. Food and service OK. Flights on time.

EGYPTAIR REVIEW :  8 January 2008  :  by Simon Hodges   (UK)

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Recommended:

Value for Money:

Cabin Flown:

Economy

London Heathrow to Cairo in economy - pleasantly surprised. I was 9kg over on my luggage allowance but the check-in lady waved it through. The planes are comfortable and FA friendly and polite. Overall very impressed.

EGYPTAIR REVIEW :  27 December 2007  :  by B Barratt   (UK)

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Recommended:

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Cabin Flown:

Economy

Departed Heathrow on MS762 for Luxor over three hours late due to technical problems. I found the cabin staff slow to offer a drink even after we had been seated in the aircraft for two hours. On our return flight MS761 even though there were only about sixty passengers the cabin crew were a real non smiling lot. Lack of attention and a generally fed up cabin crew. No more Egyptair for us.

EGYPTAIR REVIEW :  4 December 2007 by William Miller   (USA)

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Recommended:

Value for Money:

Cabin Flown:

Business

JFK to CAI and back. B777-200ER business class seats (rows 8,9 and 10) were a 40" pitch! If you can get row 8 (bulkhead) you get an extra 8" of legroom. In addition, if there is no one sitting behind you, you can use the switch in the table tray armrest compartment to lower your seatback into the front of the seat behind you, making it almost comfortable! PTV and footrest (although the PTV is not AVOD). On the way back (CAI-JFK), we upgraded to first class (60" pitch). There are two rows in first. The first row is better, even though it has 3" less legroom - if there is no one sitting behind you, you can use the switch in the table tray armrest compartment to lower your seatback. The second row has the divider wall behind it between first and business class which prevents the recline. Service was great in first. Okay at best in business. No alcohol! Food was a B in first; C in business class. I personally don't believe that Egyptair deserves to be a future Star Alliance member, and that it needs to make some major improvements with the business and first class product if it plans to be in Star Alliance.

EGYPTAIR REVIEW :  9 November 2007 by David Bell   (UK)

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Recommended:

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Cabin Flown:

Economy

London Heathrow to Cairo return. First experience with Egyptair review -superb legroom for a tall man!! Normally I'm so contorted that this influences the whole experience. The space is everything to me, so I forgive the pretty average food, which is low on my list of priorities, and the lateness of each flight which doesn't seem to concern the captain, as he doesn't speak to us at all!

EGYPTAIR REVIEW :  3 November 2007 by M Baroudi   (Egypt)

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Recommended:

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Cabin Flown:

Business

For Kevin Tunnicliffe. Business and First class passengers have a special entrance to the terminal so that they have priority. It takes exactly one minute to go through security, and check-in is super fast. You must have not known of this facility. In both terminals at Cairo airport there are smoking and non smoking rooms. In the Egypt Air terminal there is an enclosed room and an open area which is non smoking. I agree that hospitality in both locations is rather poor.

EGYPTAIR REVIEW :  31 October 2007 by Matthew McGrath   (UK)

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Recommended:

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Cabin Flown:

Economy

SSH-LXR return. Impressed by the new Sharm terminal used by scheduled airlines. The flights on an Embraer 170 jet with 2x2 leather seats very comfortable. Crew attentive on the short flight. On the return our family of 4 were upgraded to the business section and received a complimentary meal and continuous drinks service even though flight just over 30 minutes in duration. Business passengers were given a separate bus to transfer through to the terminal building. Impressive in the circumstances.

EGYPTAIR REVIEW :  29 October 2007 by Kevin Tunnicliffe   (UK)

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Recommended:

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Cabin Flown:

Business

LHR-Cairo return business class. On both legs the most positive thing about Egypt Air are its staff. FAs were attentive and never far away. On both legs the plane was a pretty new Airbus A320-200. Egypt Air are a dry airline which can come as a shock to some passengers. The choice of meal was between fish, chicken and beef and on the Cairo - LHR leg spoilt by the overcooked and poorly drained vegetables. Seats were comfortable and leg room good. No amenity packs on either leg so I guess Egypt Air does not offer them to passengers. No priority boarding for business class passengers either and the worst business class lounge I have experienced at Cairo with poor service despite the many staff standing around chatting and the toilet attendants waiting for tips, no non smoking areas and very limited hospitality.

EGYPTAIR REVIEW :  17 September 2007  -  Eddie Lai   (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Luxor to Cairo (return) - economy. Outbound on an almost brand new Embraer 170. Decent in-flight magazine. Crew attentive and polite. Free bar service. Kept informed of progress even it was just a short flight. On time departure/arrival. Bus transfer to terminal at CAI. Inbound was at 1845, on an old B737 which was a bit tired inside. Served a nicely presented snack box with carton drinks and a slice of cake, plus free bar/coffee. All in all, a nice airline with good service.

EGYPTAIR REVIEW :  5 September 2007  -  Samia Selim

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Recommended:

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Cabin Flown:

Economy

Cairo - JFK on a B777 which was clean and well maintained. Crew great, warm and hospitable, they did a great effort to satisfy different passenger requirements. Food quality excellent and there were many drink services throughout the flight. Up to date movies were displayed.