EDITORIAL POLICY

It is an accepted fact that a dissatisfied customer will be far more likely to submit feedback about their travel experiences, than a fully satisfied customer. However, we do not want to run forums that portray such a prejudiced level of comment for either airlines or airports, and Skytrax Editors apply the most judicious and careful policy to publication of comments.

We will not publish comments that contain any form of prejudice ... be it racial, religious or otherwise, and similarly, we will not publish comments that our Editors believe could be construed as being litigious.

Where the content or accuracy of any comments are felt to be inappropriate, Skytrax will not publish the comments . 

We are unable to publish comments or feedback where a respondent is in the process of, or intending to seek any form of financial, or other type of recompense from an airline or associated party. To represent the views of only one party in such a situation is considered to be inappropriate, and would be a misuse of the Skytrax forums.

We are unable to publish comments about lost or damaged baggage. The Skytrax Editors do not have both parties comments or claims in such situations, and publication would be inappropriate.

We reserve the right to publish user submitted comments and feedback at other web sites and publications operated by Skytrax.

Skytrax do not offer any payment or recompense for use of Passenger comments, whether they are published on a Skytrax web site or used in any publications offered by Skytrax.

User IP Tracking patterns are applied to all comments received. This often reveals a number of similar (negative or positive) comments being submitted for the same company, and going against the submission pattern for such company. In such instances, Skytrax will not publish the comments, since it is imperative that our Review Forums maintain the highest levels of authenticity.

We appreciate that we will never please all of our readers all of the time, and if for any reason your comments are not published, we are not able to enter into any subsequent communication with the respondent. The cost of operating the web site operations are met directly by Skytrax, and we do not allocate such additional time for unnecessary exchanges of correspondence.

We respectfully suggest to any site users that do not agree with our Editorial Policy, that you have the choice to discontinue visiting our web site.

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