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EDELWEISS AIR Passenger Reviews and Passenger Trip Reports |
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EDELWEISS AIR review : 25 August 2009 by Sheila Ehrler (Cyprus)
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Trip Rating : 10/10 |
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Value for Money: |
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Cabin Flown: | Economy |
Since Swissair collapsed have had to fly from Larnaca (Cyprus) to Zurich with Austria Airlines
via Vienna, so were very pleased to be able to fly direct once again with Edelweiss Air.
Excellent flights both ways with first class service and friendly crew. Both flights arrived
early. Hope Edelweiss/Swiss continue this route next summer.
EDELWEISS AIR review : 23 July 2009 : by Gerald Kanis (Switzerland)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Zurich - Mykonos return. Great crew, outstanding food and wines, enough space in business as
middle seat not sold. We are Gold Members on Star Alliance and OneWord and always look forward
to fly with Edelweiss - perfect start for a holiday and you feel really welcome and
appreciated as a pax on this airline.
EDELWEISS AIR review : 23 February 2009 : by B Amacker
| Trip Rating : 7/10 |
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ZRH-CUN-ZRH. The onward Economy flight was just great. Seats were a bit worn, but comfy. The
Inflight Entertainment consists only of some audio channels. No individual screens, so no
individual movies, no games, just two movies on the big screens - unsatisfactory. But the food
was great, a tasty main dish and lots of ice cream and sandwiches during the flight. Also the
crew was friendly and efficient. I consider the inflight economy product on Edelweiss, apart
from the in-flight entertainment, better than the Swiss economy on long haul. But
definitely not so the "Relax" Class on the return flight, which is also sold by Swiss as
Business Class. We decided to do so because the flight back was a night flight and we wanted
to sleep - it's a complete waste of money. There was separate and fast check-in at Cancun,
but we had the same latest check-in time than economy, what a joke. When we asked for the
lounge we were told, that there wasn't any for Edelweiss Passengers. That definitely was not a
joke. Once aboard, the seats looked like old economy seats some 30 years ago. Small,
ridiculous seat pitch of not even 39 inch, that's just 7 inch more than on economy. It was a
bit reclinable, but probably not more than 45°. I could not stretch my legs and it was
impossible to sleep. There were only few newspapers and 2 low-quality gossip magazines. What
was not a good alternative to the 6 movies offered in the media player distributed at the
beginning of the flight. The only highlight was the food and the drinks offered, they were
very good. And again, the crew were friendly and nice although a bit slow - the first course
was served 90 minutes after take-off. But on my opinion, not only the passengers but also the
crew deserves a better product than this so called "relax" class, probably they feel very
embarrassed to work in such an ambiance. Swiss should be ashamed to sell something like this
as Business Class.
EDELWEISS AIR review : 4 February 2009 : by A Ducret
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Customer Rating : 5/5 |  |
ATH-ZRH in economy class. Surprised to fly on a Swiss flight operated by Edelweiss, but more
surprised and charmed by the excellent quality of service, friendly crew. The hot food was
exceptional.
EDELWEISS AIR review : 13 January 2009 : by N Senigaglia
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Customer Rating : 5/5 |  |
Phuket to Zurich A330-300. The outbound flight on time and aircraft clean and confortable.
Good breakfast and hot lunch with perfect service. The cabin crew were friendly and very
efficient. Nice snack before landing in Zurich, ice cream during movie and countless passes
with the drink trolley. Very good airline.
Edelweiss Air - by Sacha Turinsa
18 February 2006
EDW ZRH-CLB-MLE on the 6th feb. and MLE-ZRH on the 14th feb, both in Y class. Outbound night
flight with hot diner and breakfast. Perfect service, friendly staff, clean and confortable A330.
One negative point on the night flight is that they wake up passengers 2h30 before landing in CLB,
very annoying. Then one hour stopover in CLB remaining on board. And 1h15 flight to MLE serving
sandwiches. Return flight hot lunch, Mövenpick ice cream during movie, sandwiches before landing and
countless passes with the drink trolley. All in all perfect airline with a great level of service
and food quality. This charter airline is way better than many legacy carriers around Europe.
Edelweiss Air - by Christoph Weber
29
June 2005
Flew with Edelweiss several times. ZRH POP/ ZRH VRA / ZRH KGS it's the best charter I know.
Service is very friendly and swiss. They provide the best service in Switzerland.
Edelweiss Air - by Thomas Meier
31
May 2004
We flew Edelweissair to Cancun (Mexico) in in their Business Class. Business class was
1000 Dollar cheaper then on American Airlines or Iberia.
Very personal and friendly service. Excellent menu, they even served fresh Ice Cream in cones! Nice
snack before landing in Orlando (stopover). The only negative point was this stop in the United
States. Security checks were very annoying.
Edelweiss Air - by A Schaefer
11
September 2003
I flew Edelweiss to Antalya a couple of days ago and back on its only A-330. The service was
excellent and cabin crew very friendly. More movies would have been great. The plane was flown by
CEO Kistler on the leg to Antalya. Unfortunately, check-in at Antalya took relatively long since
only 3 counters were open for an A-330-flight.
Edelweiss Air - by Alain Jeanmonod
29
August 2003
I have been flying Edelweiss Air twice since last year from Zurich airport, and I have never had any
problems of any kind. The staff were friendly and efficient, the flights were on time and the
aircraft (A320) were clean and modern. Two weeks ago I flew ZRH-JMK (Mykonos) in Comfort Class. You
just have to pay an additional fee of CHF 100.- one way and you can sit at rows 1 to 3
- the
service is better and you don't have to pay for alcoholic beverages. To my opinion Edelweiss Air is
an excellent airline considering the fact that it is a charter airline.
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