easyJet Passenger Reviews and easyJet Customer Trip Reports

easyJet customer travel guide

easyJet Passenger Trip reviews

easyJet Speedy Boarding Reviews

easyJet 3-Star Airline Ranking

easyJet Passenger seat tips

SEN-FAO-SEN. 2 great flights especially now you have allocated seating, better late than never. My only gripe is please stop calling passengers for boarding (at SEN) when the aircraft isn't ready to board and you are stuck in the freezing cold for 10 minutes. Carry on with making flying enjoyable again it really is getting back to the good old days.

Flew to Malaga and back. We booked speedy boarding, which is an excellent idea. Lovely nearly new aircraft, polite and efficient cabin and flight crew. Will always try to fly with them again. To those who complain about missing a check in or gate - it is your responsibility to turn up and allow sufficient time to get through security etc and to the gate, this varies at each airport, and the time of day - it is not the responsibility of the airline!

Manchester to Alicante. Have flown with many airlines but this was a first with easyJet. The cabin crew and service were fantastic and they were always smiling and friendly. The plane was very clean, better than some more expensive airlines and I would definitely fly with them again. A nice start to my holiday.

AMS-NCL-AMS. Both full flights but the job was very well done. Paid 170 for 2 incl. one bag, which was almost half the price of KLM, at almost the same departure times. Friendly crew - also at drop off, no constant harassment with product selling like Ryanair, on time performance and fair prices for drinks. EasyJet shows that low cost travel doesn't mean you want to be treated like cattle.

BEG-MXP-BEG. First time flying with easyJet, it was a really good experience. The easyJet-terminal 2 at MXP is a separate from the rest of the airport, but with all the regular facilities. Travelled with hand luggage only. Both flights were full, still the boarding was smooth and effective. Allocated seating was good, as there is no rush experienced with other low costers, did not pay extra to get the option to choose the seats yourself, but it would be great if they offered, at least a few seats per flight to choose from, without extra charge like regular carriers. Legroom was ok for a budget airline . Italian crew were good, only tried some snacks and wine, price was ok. Quite cheap ticket, so really good value for the money. Recommended.

BRS-PMI. Flight time of 2 hours 10 minutes, very good cabin service, good legroom, excellent boarding process now that seats are allocated, food fairly priced and was good.

First the Easybus service was nightmare as we weren't able to get on the right bus as it was late and when it arrived my kids and I couldn't get on. When we got to the airport we were forced to pay £25 for luggage being 1 kg over weight. If that was British airways that would be fine. For the flight, you have to pay for food, which the prices are ridiculous and the food isn't that amazing. 1 year prior to this occasion, my kids and I had to fly to Spain and unfortunately Easyjet messed up our booking and we had to miss a weeding! My advice is only go on Easyjet for a weekend out with your friends, other than that better fly on British Airways or another airline.

LGW-RAK-LGW and as ever, an excellent experience with a polished airline that some people still love to slate, normally because they don't bother to read the T&C's of travel! Outbound on a clean A320 with great crew, left on time and arrive 30 mins early. Coming home an A319 which left 10 mins late but still arrived 15 mins ahead of schedule. Allocated seating GREAT and crew again happy and attentive. I think easyJet are still way ahead of the game, even compared to holy grail of BA! Reading other peoples negative reviews makes me laugh because they haven't read their terms and conditions of travel - that's hardly easyJets fault! Great airline, great service and normally great crew - and always at a great price.

They sold me 4 one-way flights instead of 2 flying out and 2 return between Rome and Basel. The 14th I flew out to Basel. On the 15th I showed up at Basel and they explained I had tickets to fly out of Rome again - without ever returning of course! No problem they allowed me to either change the two tickets for 289 euro or throw out the old ticket and buy two new for 279 E!

Refused to check me in to my flight from Paris Orly to Nice because I arrived at the check-in desk 43 minutes before the flight. Forced me to buy a pair of new airline tickets at a cost of 150 euros on the next flight. I was in line for 13 minutes. At the next flight, I made it through security in 8 minutes. They didn't start boarding until 18 minutes before departure. Forced my husband to pay 30 euros at check-in because his carryon was 1.8 cm taller than their published standard, threatened to charge us 50 euros if we took it to the gate. My carryon passed at check-in, and at the gate they tried to force me to check it for 50 euros, because it would not fall all the way into the baggage sizer of its own force. First experience with EasyJet will be my last.

Very happy with my flight to and from Geneva, which I make 2 or 3 times a year. I didn't pre-book seats as I saw no point in the extra cost. My hand luggage was put in hold, free, as not enough space in upper lockers. This was fine as I then did not need to cart my baggage around with me. My return flights included my grandson aged 4. Twice on trips he has been invited into the cock pit for a photo. when at Gatwick and parked.

Luton to Belfast International. I paid extra to pick my seat. There was a biting cold wind, with gusts to 50mph. Boarding was really slow, so I got to stand around on open steps for several minutes whilst people got their stuff packed. When I got on board, my carefully chosen window seat, turned out to be next to a screaming baby. I swapped with one of the parents, so I was then one row away from a screaming baby. On a flight with unallocated seating, I would have picked a seat 15 rows away. The next time I flew with them, they made me pack my carry on bag in the hold. There were seats which were near empty luggage bins, but the bins near my allocated seat were full. It meant I had to hang around waiting for my bag to arrive, when I should have been on my way home. They are trying to act like a premium airline, but without the infrastructure, or the organisation. It takes too long to board, so they end up running late. If I'm boarding from a sky bridge, then its not so bad to have to wait whilst people find a specific seat. However, with Easyjet, if I am queuing outside, I want everyone onboard and seated as soon as possible. When I've got a choice, I will use some other airline.

ATH-MAN-ATH, 28/4 - 08/5. All flights on time or slightly early. Got 3 seats together without having to pay extra. Boarding easy for both flights. Check-in quick. All in all good experience and as I booked the flights months in advance very good value for money.

On my way back from Berlin I missed my flight, although I checked-in on time. Security check at Schonefeld airport was so tight, so after I passed it - it was impossible to reach the gate on time. The gate number was 34 (out of 35 gates) and it was located about a mile away from the security check point. When I reached the gate - it was already closed. There were no announcements from airport speakers, nobody tried to find out what had happened to me. The check-in desk closes 40 minutes before the flight and as per EasyJet's customer support explanations - it is my duty to reach the gate on time (30 minutes before the flight). To reach the gate in 10 minutes (if you've checked in 41 minutes before the flight) is impossible in this airport! I do think that EasyJet flights from this airport suffer from very bad organization!

Flew Gatwick-Gibraltar on 10th April 2013, had to board via the stairs and not the airbridge at the North Terminal, making us about 3 mins late. Seats were fine and legroom ok for a short flight, Snacks and refreshments were priced ok and so was the duty free. Crew were friendly. Landed 10 Minutes early. Return Gibraltar-Gatwick 12th April 2013, boarded via stairs again but that's the only way to board in Gibraltar, turns out it was the exact same A319 aircraft we came out on! Just as we were about to pushback a 15 minute delay due to paperwork, quite lucky as the Monarch A320 to Luton had a 3.5 hour delay! Seats were fine and legroom ok like outbound, snacks and refreshments priced ok and so was the duty free. Crew were friendly. Landed 4 minutes late. Overall I would fly easyjet again as they are cheap and get you from A to B efficiently!

LGW-LPA-LGW. April 2013 - To be honest I wish BA would start flying to LPA direct as it would make things much easier but as it stands you've got either easyjet or ryanair and I would say (after many flights) that easyjet does have the advantage on this route by a small margin.

London Gatwick-Inverness return. Excellent experience, flights pretty much on time, cabin crew friendly and helpful. The new pre allocated seating is a vast improvement and no longer an uncivilised scrum when boarding. We didn't pay extra but still got seats together. As long as the price and service is right we will happily continue to fly Easyjet.

Luton to Faro and return. Bag drop off very good, no waiting at Luton but a longer wait at Faro to check in. Both flights on time, aircraft clean and comfortable for leg room given. Cabin crew pleasant and regular information from flight deck. Will use again.

Flew with Easyjet from Gatwick to Madrid and then back again from Madrid to Gatwick on 18/4/12 and 22/4/13. Excellent service, good flight times, very impressed, love the pre-seat booking - makes travelling much easier. Good cabin crew and all in all a very professional service from Easyjet. Would not hesitate to use them again.

Booked Easyjet flight to Tenerife. Booked extra legroom both ways. Got it on the outgoing journey in seats 1A/B/C/D. But there was some complaints behind us as 8 people had booked extra legroom in rows 12 and 13. But the aircraft was changed since they booked and rows 12 and 13 were no longer extra legroom. I was a little concerned as I had booked those extra legroom on the return journey ! I thought it was a blip but you guessed it - the aircraft was also changed on the return journey and our seats were no longer extra legroom. There were 8 other people who were disappointed to. Now, interestingly the cabin crew confirmed to us that this was not a last minute change of aircraft as it was shown on their schedule since they were issued some considerable time before. Therefore it seems obvious to me that if Easyjet can't fill a larger aircraft then they put on a smaller one and ignore those passengers who have paid for extra legroom seats which don't exist on the smaller plane. So beware booking an Easyjet flight and booking seats too far in advance because they seem to change aircraft a bit more frequently than you would think.

I flew to Faro on the 9th April from Gatwick using easyjet for the first time in a few years and found it an excellent service, the staff at the airport and on the flight were first class and the pilot was standing at the front of the aircraft once everyone had boarded. The flight was early arriving and the pilot once again stood at the front to say goodbye to passengers. Will definitely be using easyjet again.

INV-LGW purchased a seat at the front of the aircraft for faster entry and exit. Worth the few extra pounds. Cabin crew were very friendly and the food was more than acceptable. Flight delayed by 30 minutes which was annoying as missed connecting trains at Gatwick. Overall a positive experience. Seats comfy, aircraft clean. Much better experience now with allocated seating.

Just flown easyjet from Luton to Tel Aviv and return and I was very happy with them after having avoided Easyjet for quite a few flights because of the stampede for the plane, but now they have gone for allocated seating which is pre-bookable now and very reasonable priced. The staff were very good and the plane although one of the more recent to the fleet was nice and clean. The leg room was also good having said that I am 5'6 but my knees were not banging against the seat in front. They also boarded nice and early so everyone had plenty of time to get to there seat.

EasyJet are getting better. Just flew to Geneva and back, paid for premium seats and speedy boarding (it wasn't that much extra) and it was well worth it. Does what it says on the tin!

With seat allocation, a good airline just got better. London Gatwick to Geneva with a Swiss crew who were charming and helpful and efficient. Boarding well organised and unstressful. Return on a very busy Airbus 320 and a bit less calm. People claiming not to know they had allocated seats had to be shunted around the cabin, but we still got away on time. Great, short haul product at a good price. What's not to like?

London Gatwick to Rome Fiumicino, family of four. No bags checked so we went straight to the gate. Boarding started on time, take off was on time and we arrived 15 minutes earlier. Perfect flight really. You don't get as much leg space as you would get with British Airways but for a 2 hours flight is absolutely fine. Seats needed some attention but overall appearance was good. No concerns over aircraft safety anyhow. Cabin crew was polite and helpful, aircrew kept updated regularly (more than other major carriers do). Overall, as usual, very satisfied with Easyjet.

My wife and I recently went on holiday to Malta booking the flights and extra length seats online through EasyJet. This, coupled with the rapid check-in and boarding was completely hassle free with the flight time out and return being on time. All the staff throughout were efficient and courteous making our holiday experience relaxing, enjoyable and stress free.

London Gatwick to Edinburgh International and back on the same day. Generally ok, flight from Gatwick to Edinburgh was late by 3 minutes, however the flight back was delayed 30 minutes. However, staff were helpful and friendly in getting information to passengers. Despite having little leg room, the seats were comfortable and fine for a short flight. Food was ok. I gave a zero for Inflight Entertainment because there was none. The price was fantastic, at least £20 cheaper than British Airways (on an equivalent flight). In general, a good experience. don't expect them to be on time or to be as good as the more pricier companies, but for a short flight (anything less than 3 hours) you really can't go wrong.

LGW to Marrakech return on A320. Both flights arrived on time. Service was reasonable as you get what you pay. Newish aircraft's.

Malaga to LGW, LGW to Nice return. On time on all 4 flights, no problems with the flight. The problem is the airports. At Malaga we were sent down the ramp and then had to wait about 10 minutes while the previous passengers disembarked. We were right behind large glass panels and the sun was baking! No way to shelter. At LGW Easyjet has a sort of add-on terminal which is at least 400 yards along endless corridors from the exit into the main terminal. It carries the numbers from 100 upward and most North Terminal Easyjet flights use it. For anyone who finds walking less than pleasant it is a long way!

I fly regularly between Amsterdam and Luton. Except during ash clouds and extreme weather the flights were punctual. Pity about the extra charge for credit card payment. Only train tickets to London via first capitol connect for sale in the plane, pity, as people are not aware that if they get in the wrong train they will have to pay again. Also, other destinations eg Bedford not for sale in cabin. A shuttlebus to the railway station, don't forget to buy your ticket for this in advance! Only plane tickets bought far in advance can be had for a reasonable price, at the last minute very expensive. However, this is a good airline if you are travelling to the Luton area, London or using the railway service from Parkway. Overall I am a satisfied customer and would recommend easyjet.

LIS-EDI, 13/04/13. Half hour delay in departure due to incoming flight experiencing high head wind. This was explained by captain once boarded and as promised lost time was recovered as same wind considerably shortened time in air to Edinburgh. Clean plane smooth flight and pleasant crew. Easyjet now offer broad range of destinations from Edinburgh and will happily use them again.

After reading previous posts, was pleasantly surprised. CDG-VCE chose speedy boarding. Priority check-in and priority boarding. Crew extremely professional and helpful. Comfortable, courteous, on time, easy. Would use them again.

Flight was fine, but the check in was appalling, I got charged a fortune for a second piece of luggage - a camera less than 6x4x4 - but women with much larger handbags were allowed to take them on the plane in addition to their cabin bags. Customer service dreadful - utterly useless - and there is no Easyjet UK phone number.

LGW-VCE, PSA-LGW. Both flights on time and operated with clean and quiet A319's. Crews professional and attentive with informative flight deck announcements. Fares excellent considering it was Easter week. Amused on both flights to get off the bus ahead of the "Speedy boarders"!

LTN-CDG, a short flight, and my first with Easyjet in almost 10 years. There's no comparison to Ryanair: the process is much smoother, flight attendants and ground staff are friendly and accommodating. Flight departed and landed on time, even early, and arrival into Terminal 2 in CDG is very convenient. Will absolutely fly again. Price was competitive with British Airways flights to ORY, and a good 30% cheaper than CDG flights.

MAN - Antalya - MAN. Flew as a family of 7, paid for speedy boarding and extra legroom which I though was excellent value for money. Both flights were on time with announcements from the captain throughout the flight, the cabin crew worked hard and the food and drinks were reasonably priced. The only issue was that in Antalya you are still required to have a standard boarding card so you still have to queue at check-in. Overall for a budget airline they were very good.

Dead on-time out of CDG to Marrakech, the same on return. An excellent airline. The only downside was the lack of a jetway on returning to CDG with the accompanying sardine-packed bus to the terminal, but a small price to pay for a ticket that was only 175 USD RT. I would fly them again.

LGW-RAK-RAK-LGW. Both flights departed on time despite poor weather in the UK. Not as in your face selling onboard as Ryanair do so no complaints. Crew were efficient and got the job done and got plenty of information from the flight deck en route. For what we paid I really cannot fault them, if you follow the rules 99% time all will be ok.

MAN-TFS return. Comfortable flight on a fairly new Airbus 320. Paid extra for exit row seats as this was a 4 hour flight and that gave us the option of Speedy Boarding. However, not so important now that easyJet have started offering pre-assigned seats which removes the scrum. Speedy Boarding does mean you can drop your bag at a special Speedy Boarding desk rather than queue with the majority of passengers. This saved quite a bit of time at both ends. We had checked in online and the airline's website suggests you just turn up and drop your hold baggage. However Easy Jet's definition of "bag drop" sees the same lengthy queues at desks that you would get if you were checking in at the airport. Seats were comfortable with the extra legroom that goes with exit seats. Cabin crew efficient and friendly. The food offering is perfectly adequate for the length of journey. Plenty of information from the flight crew. Bit too much use of the PA system by the cabin crew. Altogether I find easyJet perfectly adequate for short haul flights.

It was not Easyjet's fault that we were delayed by bad weather and so we missed our connection to Edinburgh, but they tried to profit from our distress by demanding £120 to transfer us on the next flight to Edinburgh the next morning. No offer of a hotel. Turned to British Airways for help, who got us on their last flight that evening. What a difference, better seats, free drink and snack and happy staff.

I flew easyJet from CDG in Paris to Biarritz this week. Before I left, I measured the size of my carry-on luggage to ensure it fit the easyJet requirements. It did. Yet, when I arrived at the gate, I was told I had to check my bag and pay 30 euros. I complained and asked to speak to a supervisor. This was the worst experiences I have had on a low-budget carrier. Ground staff were tenacious about my luggage. Completely unacceptable, especially when the luggage fit the parameters of easyJets policy. Ground staff didn't like my laptop bag and wouldn't define it as one.

I've flown EasyJet from Bristol-Nice, Nice-Paris, and Bristol-Geneva (and the corresponding return journeys). I've never found them to be anything less than excellent, especially in terms of value for money. The flights are efficient and clean and the staff friendly and professional. Food is reasonably priced and tasty. They are always the first carrier i check when looking for flights.

In January 2013 my wife and I booked and expensive one week Italian tour now spoiled by EasyJet! We were attracted by the premium departure time of 11.35 from Gatwick on 13 May 2013 and return from Verona departing 15.10 on 20 May. We have just been advised that the flight departure time from Gatwick has been brought forward by a massive 4hr 35min which means we loose a night sleep and to add insult to injury our return flight has been brought forward by 4hrs 10min again loosing a nights sleep and breakfast. We are both retired regular fliers and have not experienced this level of disruption before.

Flew from Malaga to Gatwick, 10 March. Problem not with flight but with ground handling. Flight departure at 11.25. Arrived at airport before 10.00. Only a few desks opened and big queues not moving very quickly. All passengers irrespective of destination and flight departure time queued together. Totally shambolic. Despite online checking and boarding pass printed we ended up waiting around 1 hour to check in our bag. We were lucky - no queues at security or passport control. Others not so lucky as in the end we waited on plane for last remaining passengers to turn up. Flight delayed much to frustration of crew. Fortunately most of the time made up with a quick flight. However for us no we were subject to a poor experience, no time to look at shops (or go to the loo).

Missed flight EZY7384 March 8th Barcelona-Southend. Arrived at Barcelona airport at mid-day with pre-booked boarding passes well over 2 hours before the stated departure time. Found the flight had been postponed until 15.37 with no gate specified. Just after 15.00 we saw that more information was due. Sometime between then and 15.15 the departure time was changed to 15.27 - no tannoy announcement. This was stated to be from Gate M05 but we were directed to Gate M5 about 1/4 mile away. We hurried there to find this was a mistake and returned to find the correct gate closed although the plane was still on the tarmac with its doors open. Therefore not allowed to board the plane and incurred much additional expense. We feel: 1. The warning time at Barcelona was too short especially since there was no Tannoy announcement. 2. In the circumstances we should have been allowed through the gate which would have caused minimal if any delay. 3. Staff could have been more sympathetic and helpful. We are both OAP's and for me walking quickly was difficult.

MAN-CPH-MAN, February 2013. Outbound flight on time and the new Airbus A320 was very comfortable. The allocated seating on all flights means boarding is a much more pleasant experience, although, do note that if you don't get to the gate early and the flight is full you will likely have your cabin baggage checked into the hold at the gate due to lack of overhead locker space (free of charge). This happened to me which was a bit frustrating as I was only travelling with hand baggage but my bag was already waiting on the carousel on arrival in Copenhagen, so no delay. Return flight was delayed around 45 minutes due to a security incident on the outbound flight and delays at Copenhagen due to a snow shower but the informative flight crew kept passengers updated throughout. Cabin crew great on both flights. I'll continue to be a frequent customer of easyJet.

Flight Gatwick-Seville, 25.02.13 was my first introduction to a new inconvenience. So many seats crammed into plane that there was not enough room for the hand baggage in the cabin. At least 10 passengers were told at the gate that their hand baggage would be removed from them and stored in the hold. Not the end of the world if you already have hold baggage but a pain if you are counting on a quick getaway. Two ladies close to us had a tight train connection in Seville but EJ staff could not have cared less. At least we were not charged extra! Flight Malaga-Gatwick, 4.03.13. Gate opens 40mins before scheduled departure, virtually no seating between passport check and aircraft so all passengers left standing for up to 45mins (late departure due to work on runway at Gatwick, obviously known to EJ before embarkation), either waiting at the gate or in dingy sloping tunnels between gate and airbridge. Eventually all passengers crammed into this airless and claustrophobic space. Some beginning to show signs of distress. The object of this exercise seems to be to enable gate staff to be reduced from 2 to 1. On board staff over tired and keen to get home. By far my worst experience on EJ.

MAN-SXF-MAN, 3/3/13 and 6/3/13. This is the reason I fly Easyjet, stress free travel, the easiest check in process, boarding cards printed upon booking and seat numbers given. All they need now is a loyalty programme. Crew were efficient and flights left on time and landed early both ways. Will now probably choose Easyjet over the other short haul airlines.

Another good flight to Tenerife and back from London Gatwick on 28/10/12 to 04/11/12. Good flight out, left on time, arrived early. Cabin staff great, pilot amusing and the buy on board is very reasonable. On the way back there was a delay of just over 2 hours. No fault of easyJet, there was an unwell passenger on the flight down so it had to divert to Lisbon. They handled it in exactly the way they should, kept us informed, and made sure everyone was alright whilst waiting. On the way back, once again, friendly cabin staff, although obviously tired after a long day (again, no fault of theirs). Plus an excellent bacon baguette on the way back.

Copenhagen - Basel return. First time flying with easyJet, it was a good experience. The easyJet-terminal at CPH is a 5.5 minute walk away for the rest of the airport, with zero facilities apart from toilets. Travelled with hand luggage only. Both flights were full, still the boarding was smooth and effective. Very little legroom (I'm 192 cm) and something in the seat was poking my lower spine. Strange but acceptable for 1hr 15min, would have been troublesome for a longer flight. Crew were good, didn't taste the food. Incredibly cheap ticket, so good value for the money.

Our flights themselves were pretty good, no complaints there. Allocated seats, we were a group of 12 and all got seats together. My one complaint is they don't carry enough hot snacks and sandwiches. We were all hungry having checked out of our hotel early we were all hungry. But by the time the hostess trolley reached us there was no food except crisps muffins or soup left. We where sat on rows 17 and 18, but also had some friends sat on row 25 who had booked separately and they got no food either.

Dortmund - London Luton. My first flight on EasyJet and would recommend them. The outbound flight was on time and the crew were friendly and informative. The captain made us aware of the fast take off procedure and kept the passengers informed of the progress throughout - so there was no surprises. Flight landed ahead of schedule (approx 15mins) and the disembarkation was simple. Legroom was ok.