easyJet Passenger Reviews and easyJet Customer Trip Reports   easyJet   637 reviews an official 3-Star "low-cost" Airline   Add your easyJet Review   easyJet detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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EASYJET customer review :  20 March 2010 by E van den Heuvel (Netherlands)

Basel/Mulhouse-Düsseldorf for 16.39 euro. I got a flight which was on time, an efficient and friendly crew, an empty seat row, reclining seat and even reasonable priced drinks. And no irritating advertisement and ridiculous on-time trumpets like Ryanair. Curiously checked the one-way ticket price of Lufthansa, which departed 45 minuts later, and was 650 euros. Great airline, great price. However their boarding process needs an upgrade. It's not very 2010 when the crew has to separate the home printed boarding pass manually by putting the paper at the edge of the desk. It just takes too much time.

EASYJET customer review :  20 March 2010 by C Blake (UK)

Luton to Lisbon. Very satisfied with the time of flights, it went to plan, no delays either end. Not the most comfortable, but being a budget airline no problem. The price was good, and also booked the hotel with them. The checking in side of the journey at both airports no problem.

EASYJET customer review :  17 March 2010 by J Fairclough (France)

STN-GVA. Just what is it with easyJet and their appalling timekeeping? Both my wife and I have had to visit Geneva quite a lot recently, and have had several easyJetflights from Barcelona, Luton, Gatwick and Stansted. Every single flight has been at least 30 mins late, more usually over one hour, this one being a case in point. Overall they are slightly better in most aspects of service than Ryanair - not least for the lack of petty, rude enforcement of silly "rules", most notably baggage ones. If easyJet could sort this out,they would have a pretty decent product, but the inconvenience caused by this constant delay cuts their score down considerably.

EASYJET customer review :  16 March 2010 by Mike Willstrop (UK)

Take Screenshots otherwise No refund for cancellation! After seeing on their website my flight was cancelled I followed the on-screen option for a refund. All this did was generate an email to their 'customer services' and I was informed that a day later the flight was re- instated so no refund would be made. 2 months later after a ping-pong of apologetic but unhelpful emails, Easyjet would not budge "unless I could supply a screenshot of when their website showed the flight cancelled"! You would think they know what their website displayed on a given day without having to be shown by a member of the public. Nice con and nice way out Easyjet. Thats 2 more customers lost to your rip-offs.

EASYJET customer review :  16 March 2010 by Steve Smith (UK)

LGW-HAM-LGW. Flight delayed for 1.5hr going out due to a fuel glitch. This was a bit annoying as I'd been at the airport since 6.30am. Flight was half empty, had a coffee and muffin which were ok. Return flight full and delayed due to late inbound aircraft (increasing problem with easyjet). Crew pleasant and professional. When the planes are on time you cannot complain but I fear that as their grip on Gatwick tightens and there is an increasing lack of choice of carriers to destinations, you will have to put up with poor turnaround times.

EASYJET customer review :  16 March 2010 by Martyn Stribling (UK)

Malaga - LGW. Check-in opened ahead of schedule at Malaga, and check-in was relatively quick. Boarded the plane without any problems, and passengers found seats in an orderly fashion. Sat in row 20 which was a bad move - trolleys crossed at this point, and both were out of our food choices. Second choice of a panini was available and cooked to order. No recline on seats which was fortunate as seat pitch was quite small. Polite and attentive cabin crew.

EASYJET customer review :  11 March 2010 by John Wilson (UK)

London Gatwick-Munich day trip -A319. Outbound fine, speedy boarding worked well. Easyjet use a remote stand at Munich which means Speedy Boarding is worthless as you have to get a bus. Coming back, was one of the first people through the gate. Then waited for 15 minutes in an unheated stairwell (it was well below freezing outside) before the bus turned up and took us to the plane. Then the bus driver only opened one set of doors rather than all of them so got caught up in the scrum as people ran to the plane. Flight back was peppered with announcements that should have been summarised in one or two. On the way out we just had the few basic requirements, not the constant we sell this, buy our scratchcards etc etc. It's a late flight back, please shut up. Saying that though, cabin crew were friendly on both flights. Planes clean and in good condition. Will use again as flight times are convenient. Easyjet should not offer speedy boarding on flights where they know they have to use a bus. Even though it was cheaper for the return flight - it doesn't work.

EASYJET customer review :  11 March 2010 by F Hidayati (Indonesia)

Paris to Venice. Check in quite easy. While our checked baggage overweight for 6kgs they allow us to move it to our hand bag. Quite new aircraft, clean and we can buy starbucks drinks on flight at EUR3. At the destination airport, our checked baggage also come in normal time. Venice to Rome also run smoothly.

EASYJET customer review :  9 March 2010 by William Brandoe (UK)

LGW-TFS and back. Delayed 3 plus hours on way out for varied stated reasons, ranging from late arrival of incoming flight to broken plane and a substitute. No forms for compensation etc, despite the desk having a sign telling you to ask for one. Plane ex GB airways so OK. Return was a bit late but demonstrated how poor Easyjet is compared to GB. Having a virtual monopoly means prices remain high and as others report, service don't happen. Food ran out, as nothing loaded at TFS. No recline, nothing to do and no sleep due to loud pa system. Altogether a good advert for not flying Easyjet. Short haul fine. This length (5 hours plus on way out) is best avoided. I imagine Canaries will suffer as people find out how bad the service is.

EASYJET customer review :  9 March 2010 by Martyn Stribling (UK)

LGW - Malaga. Check in at Gatwick well organised, although the check-in opened 10 minutes later than advertised. We boarded the plane in an orderly fashion, and found seats together in the middle of the plane. The flight was comfortable, and in my view, the absence of non- reclining seats a distinct advantage. In flight catering far better than I would have imagined. A Starbucks hot coffee and a long bacon baguette cost 5.60. Not particularly expensive. Flight to Malaga was very good with attendants being very courteous and attentive.

EASYJET customer review :  6 March 2010 by Matthew Yeates (UK)

LGW-SXF on new, clean A319. We were caught up in the French ATC strike, which ended up with us being delayed nearly 3 hours. We had to sit on the aircraft as we had to refuel and recater, annoying! The crew were put a smile on passengers faces. Quick disembarkment at SXF. SXF-LGW was on time, although had to wait for catering again which meant we had to sit on aircraft for a good 20minutes. Ground staff at both LGW and SXF moody!

EASYJET customer review :  6 March 2010 by C Renfrew (UK)

This was my second return flight in 4 weeks and it was very good. Flights to and from Glasgow left 10 minutes early due to all passengers being prompt on boarding. A319s spotlessly clean, and cabin crew cheerful and efficient. Very good value for money and around half the cost of BA when booking. The only negative was the ghastly drive to Luton and the sat nav finding the long term Airpark. Yes they are low cost but compared to Ryanair, Easyjet feels five star.

EASYJET customer review :  5 March 2010 by B Montague (Germany)

My flight SXF-MAD was cancelled 15 days before departure. Can happen, no big deal. They offered option for rebooking online, but not on the same day. I sent an email, automated reply "very busy, please be patient". Two days later no answer, I tried to call. Telephone number difficult to find on web page. Found it through google. Called (12 ct per minute) Always landed nowhere, no actual person ever picked up a phone, after several minutes always ended in busy signal. Then calling the other number (1 € per minute), picked up immediately by a friendly girl with a polish (?) accent. Said she can't do anything regarding rebooking with another airline the same day, as any airline is by law required to do under EU law. She said she has no means to do as required by law. Wanted to talk to her supervisor, she said he was busy, sure - 20 minutes (and 20€) later I had to decide to cancel the whole thing and book elsewhere, which now is much more expensive because of the time lost. Had I waited for an email answer I would have had to pay even more. Regret booking with them in the first place. What a disgrace in customer service. Rip off with the telephone charges (they had cancelled, I had to pay to clear the situation). Will avoid this airline.

EASYJET customer review :  5 March 2010 by Ian Warren (UK)

Palma to Gatwick - one hour late, okay it happens, but 90 minutes waiting for our baggage, which in my case, when it arrived was badly damaged. Plenty of angry passengers - but Menzies who masquerade as the baggage agent were hopeless! Told me they do not give out claim forms - I had to write to Easyjet. Several e-mails later - I cannot elicit a reply or response of any sort from their joke of a Customer Relations department. 2 days ago I received an electronic e-mail, asking me if I would mark on a scale of 1-5 what I thought of my dealings with this department thus far! They are useless, disinterested and would now seem to have no intention whatsoever in answering my query regarding my damaged luggage.