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easyJet customer review :  27 August 2010 by Dan Ross (UK)

VIE-LGW. Price, once you added all the extras like baggage, and getting from the airport into London, meant that a BA flight was actually cheaper, but this flight left 2 hours later so gave us more time in Vienna. Got to checkin to early, before it opened, one person in the queue already. Went had dinner and when we came back 15 mins before opening there were about 50 people waiting. Check-in opened on time. Went to gate before that opened. Previous flight still at gate. People sat near the gate jet bridge doorway were asked to move back to allow speedy boarders to go on first. When they stood up, everyone lunged for the door and formed a scrum to get on. Managed to get the exit rows which looked like the crew keep free until abled bodied people came on. Plane clean. Turned out it was on its maiden flight, hence why there were delays leaving Gatwick. This also led to delays to us leaving Vienna according the pilot. Crew were fine, but spent the flight selling various products. Late landing into LGW and had to go down stairs off plane and across tarmac. For all the extras low cost airlines require, I wouldn't rush to use them again.

easyJet customer review :  27 August 2010 by John Seymour (UK)

First real experience of easyJet. LGW to Murcia return. 1.25 hours queue at LGW for Bag Drop. Passengers who joined main check in queue at same time as we joined bag drop queue were served before us! Clearly it is a disadvantage to use online check in so don't. At Murcia there was no Bag Drop so you had to use main check in. Why won't easyJet behave like a normal airline and allocate seats? The dash for seats really puts me off. Speedy Boarding seems just a rip off - on their own admission it doesn't guarantee you'll board any sooner. On the positive, once on board the flight was good, cabin crew friendly and on board catering not excessively expensive. But the wait for check in and the silly seating arrangement really put me off. Not minded to use them again.

easyJet customer review :  24 August 2010 by G McArdle (India)

London Stansted to Belfast return. A 9am Sunday morning departure was very smooth. No queues, no scrum to get on board (despite a full load), spotless A320, prompt departure and arrival about 25 minutes early. The seat pitch was okay. the Saturday afternoon return was not very well organised for boarding - 25 minutes late. Apart from that everything was as you would expect. Quite a long way to walk at Stansted, but luggage arrived in short time.

easyJet customer review :  24 August 2010 by A Strachan (UK)

GLA-STN. Easy jet gate staff have gone from Glasgow so another Easy airport where there are no EasyJet staff with authority to respond to customer issues such as cancellations. However on this case there were no issues. On time flight, well groomed and helpful cabin crew. Unfortunately I am one of many business travellers who have had to almost totally desert Easyjet to BA because of their unreliability this year. "Business travel transformed" they say on their website. True - but not in the right direction.

easyJet customer review :  24 August 2010 by S Birkett (UK)

Delayed from Zante to Gatwick, left 20 customers behind as sent smaller plane. Left all passengers luggage behind. easyjet Customer service is obstructive and rude.

easyJet customer review :  23 August 2010 by Phil Butterworth (Australia)

Flew NCE to BSL 12 August. Originally scheduled to depart at 1605hrs, but received an email advising flight has changed schedule to depart at 1735hrs. Upon arriving at airport, checked in and once through the security check-point, found the flight delayed with no time given. In summary, the flight was delayed 4-hours, no notice was given at check-in, no announcements made in the Departures hall, and no representation whatsoever in Nice, nor on arrival in Basel. A forced overnight with an expensive hotel bill, I will never fly with Easyjet again with that disgraceful lack of service.

easyJet customer review :  23 August 2010 by Deborah Parker (UK)

Gatwick to Mahon return. We purchased speedy boarding which was great. We were one of the first people to be seated on the aircraft and to check in our luggage. Would pay for this service again. The staff were very helpful and friendly. Both flights were on time.

easyJet customer review :  18 August 2010 by A Walker (France)

Lisbon to Geneva on 17 August cancelled: the next flight they offer is 5 days later! I ask for alternative destinations, and they put me on the last flight to Paris that evening, which arrives 2 hours late at 1 am. They arrange a hotel and meet me off the flight. The people at Lisbon said that their customer service people in the UK would arrange reimbursement for the costs of getting back to Geneva. Next morning, I pay for the train down to Geneva, when I get home I call their customer service people who say no problem, scan all the receipts and send them to us. So, I do that, and very quickly get a reply: no refund. So, beware: unless you are prepared to wait 5 days for the next available flight, pay a bit more money and fly with a real airline.

easyJet customer review :  18 August 2010 by Mark Burtenshaw (Germany)

Berlin-Bristol-Berlin. Outbound flight was 1 hour and 50 minutes late taking off. The captain apologised but offered no reason for the delay. Tired cabin crew managed to smile, but service was perfunctory. Return flight was 1 hour and 15 minutes late. The reason given for the delay by the captain was the need to find a replacement for a member of the scheduled cabin crew who was ill. This has become a typical experience for me and my friends and colleagues when flying with easyJet. I would not recommend flying with them unless your travel plans have a lot of slack built in.

easyJet customer review :  18 August 2010 by T Hanan (UK)

London Gatwick to Pisa . About as hassle-free as anything at Gatwick can ever be. Flight more- or-less on time. Only about half of the food options were available. Overall, no complaints. A pretty uneventful flight - which is what I wanted!

easyJet customer review :  17 August 2010 by G Jackson (UK)

Due to fly home from Geneva on 14th August. Flight due to takeoff at 1620. Told to go to gate about 1645. The person on the Gate checked passports and boarding passes "to speed things up!". About an hour later told the flight was cancelled. Didn't know where to go, no-one helped - managed to find the Easy Jet desk eventually. Queued over an hour and told her that as I have epilepsy, I had enough medication for 1 day so had to be home ASAP. Booked me onto a flight to Gatwick the following day at 1715. Sent to hotel with everyone else. Was worried that the next day's flight would be cancelled so went early to the airport and bought a ticket from Swiss at £230, which took me to Heathrow. The flight I was due to be on was also cancelled. I feel sorry for all the people who were rebooked on that flight. Do not ever book with EasyJet.

easyJet customer review :  17 August 2010 by A Lambert (UK)

Milan Malpensa-London Gatwick. Despite the crowded gate at Malpensa and the marshalling lanes that resemble cattle pens, the flight was on time. Friendly, efficient crew - and no hard sell of duty free etc. When Easyjet works, it works well. Shame it's not able to offer a consistent product.

easyJet customer review :  16 August 2010 by J Shannon (UK)

Booked Speedy Boarding both ways to Tenerife. Homeward flight we were the first to board after one couple with a wheel chair. When we boarded the woman was sitting in the row by the door centre seat and the man was the other side of the aisle sitting in the centre seat. We were going to sit down and the woman said they were taken by children who had yet to board - when we queried it with the cabin crew they asked the woman would the others be long behind her! She said no, and we were informed by a crew person to look for other seats further down the plane. I mentioned it to the other flight attendant and he said people do save seats, but shrugged his shoulders as if it to say "nothing can be done". We saw the group of people when we were came off the plane and the children were teenagers! Speedy boarding is a joke with EasyJet and I would never pay it again as I felt I was throwing my money away, this is not the first time it has happened. The plane was dirty and the general apathy over this matter with the crew just annoyed us. If you don't pay for the 'privilege' of Speedy Boarding, then you should sit were you can, and people shouldn't be allowed to save seats for the ones who haven't paid!

easyJet customer review :  16 August 2010 by David Burch (UK)

I can put up with delays - we were delayed outbound London Gatwick to Malaga and the same on return - however the farce over easyjet not being able to unload baggage during the night was not acceptable. This meant much unease at the baggage reclaim as about seven flights of easyjet travellers waited at least several hours for their hold luggage. This is poor customer service and the baggage handling company appeared keen to point out it was not a result of a dispute between the airport and baggage handling company. A manager arrived (not easyjet) who announced that delays were due to unforeseen circumstances - despite the fact that the flights left their originating airports up to four hours before arriving at Gatwick.