EASYJET   Passenger Reviews and Passenger Trip Reports

EASYJET customer review :  21 November 2009 : by P Green (UK)

London Luton - Sharm El Sheikh return. We did not pay for speedy boarding but did arrive at the airport early and got into boarding group A. Aircraft boarded fairly and in order, Speedy Boarding first, followed by Special Assistance then group A (First 30 or so to check in). Aircraft on both legs of the journey were new A320's, tidy and clean, leg room fine. Service onboard good, had a good selection of refreshments, even on the inbound flight home which is quite uncommon. Cabin crew friendly and polite. Both flights on time, would not hesitate to use them again for a journey of this length (approx 5½ hours each way).

EASYJET customer review :  18 November 2009 : by S White (UK)

Cannot think of a better example of an airline having utter contempt for it's passengers than this. LGW (North)-BSL, no problems, no complaints. BSL-LGW (North) arrived late on previous sector - we all know this happens. So later departure than schedule. Arrival at LGW, taxi past North terminal to a gate at the South terminal. Odd, I thought. Informed Flight Assistant, who said, "no, we are north terminal". When the handler was greeted at the door and told us that we could not get off there "for security reasons", we then waited for a bus to the North terminal for another 20 minutes. The reason: this was the last sector of the day for that aircraft, and the first sector out the next day was from the South terminal. So easyJet ops positioned the aircraft on that stand. Never mind the fact that we all had people waiting at the North terminal! It would not have been so bad if the bus had been sorted out first!

EASYJET customer review :  12 November 2009 : by Karen Gebauer (UK)

Was disgusted at our treatment at Paris CDG airport. After carrying a hand luggage case from Luton we were informed on the return flight that it was too big and had to be checked in at a cost of 22 euros - more than the flight itself. In the end we unpacked into carrier bags and dumped the case. Absolutely ludicrous that the same airline can change the rules depending on what country we are in. A bit of consistency wouldn't go amiss.

EASYJET customer review :  12 November 2009 : by Keith Partington (UK)

LGW-LCA return. New A320 outbound and inherited A321 on return (latter had reclining seats). Ahead of time arrival at LGW spoiled by ground crew not being ready with steps and buses. Haven't been on easyJet for a little while but they remain as good as I remember them. Their staff still have the edge on Ryanair. Just need a few more domestic routes from LGW now. Speedy boarding worked well on both legs so worth the money. If I had one complaint, the two prices for each item of the inflight food did not reflect the current parity between the pound and the euro.

EASYJET customer review :  10 November 2009 : by P Hartley (UK)

Manchester-Malta return. Flights on time. New, tidy A320s and professional cabin crew. Sensible, informative updates from the cockpit. Only complaint would be the lack of allocated seating leading to a scrum at the gate and everyone making a dash off the transfer coach and onto the plane.

EASYJET customer review :  5 November 2009 : by B Conway (UK)

GIB-LGW. Check-in staff (Gibair) did not turn up until 90m before flight was due to take off. By this time there was an enormous queue stretching out of the tiny terminal. There was some pushing in by several people which would not have occured if check-in desks had opened earlier and there had been some kind of airport organisation. The check-in procedures are sub- contracted to Gibair. I spoke to Gibair staff, they are clearly completely fed up with the Easyjet way of doing things and seemed very demoralised. Flight delay - told it would be 30 minutes but it was in fact one hour. Boarding fiasco - in site of several requests to remain seated, about half of the passengers did not and there was a lot of unseemly pushing in. Priority and speedy boarders had to push their way through the queue. Passengers were bussed to the plane. Then many ran from the bus (dangerous) to the two stairs up to the cabin. The boarding procedure was extremely stressful and dangerous. There is absolutely nothing to be gained by 'free-seating' policies. No food was available even though the cabin crew could be seen scoffing airline meals for about 20 minutes later in the flight. It took 1h 15m after landing at LGW before any baggage appeared.

EASYJET customer review :  3 November 2009 : by John Kenny (UK)

London Stansted to Alicante return. On time both ways despite the return flight being the last sector of the day. Friendly crew. Both flights about third empty so had a row to myself. For the fare I paid it was excellent value.

EASYJET customer review :  3 November 2009 : by Chris Roe (UK)

Madrid to Marrakech and then Marrakech to Manchester with a stay of two nights in Marrakech. Having been quite dismissive of easyjet in the past, I was impressed with the service provided. The speedy boarding service was worth the extra money : we checked-in quickly and first on board the flights. The crew were smart, professional and delivered a faultless service. Flights on time, aircraft was clean and roomy, and seat pitch was perfectly acceptable, even for my 6 ft 3 " husband! All in all, great value for money and very impressive crew.

EASYJET customer review :  2 November 2009 : by L Cadwallader (UK)

LPL-PMI-LPL: back to our more usual easyJet departure point and no major problems. Boarding at LPL is normally quite efficient, though it seems to work more smoothly at some gates than others. Very few in groups SB and SA, so with hand luggage only (group A) we were among the first to be boarded. Usual melee around the gate as the very large number of group B passengers pushed for their turn to board. On board the captain apologetically warned us of a delay because of an "incident on the runway", the clearing of which we saw as we taxi-ed. Approx 30 minutes late taking off, but we made up time so were only a few minutes late into PMI. Cabin crew friendly and efficient. Longish unexplained wait for boarding on return journey, but then the process was rather rushed and the boarding announcements not clear, though the groups were still rigidly enforced. Bus transfer to remote stand, but designated easyJet buses with SB area roped off and front door opened first. Boarding completed quickly, but then captain himself appeared at front of cabin to explain that we were going to have to wait nearly an hour before we could take off as only one runway was in operation. He more or less did a stand-up routine: "How many here on holiday? How many on business? Have you had a good time?" etc, which was so refreshing that no one complained / grumbled about the delay. In the end we moved off the stand a little earlier than first expected but then had to wait in a queue at the end of the runway. Several chatty updates by the pilot en route and another friendly and hardworking cabin crew. Nearly an hour late into LPL, but none of the passengers seemed disgruntled. It does make such a difference when the professionals take the trouble to explain why there is a delay. Onboard, particularly, easyJet scores highly as far as customer relations are concerned.

EASYJET customer review :  24 October 2009 : by J Longley (UK)

Bristol to Nice Return. Have now completed 50 such journeys over 8 years. 4 flights delayed by more than 2 hours. I am still paying only about £60 return, but do not pay for luggage or speedy boarding - take my own food but splash out on a coffee!

EASYJET review :  22 October 2009 : by Torsten Kaminski (Germany)

I am quite disappointed when things go wrong, luckily not too often, because they do not offer much assistance apart from a refund of your airfare in case of cancellations. At the moment there are a lot of problems with flights from Paris to Berlin due to a ground workers strike, but how is it possible that it is not mentioned on their website. They do not contact passengers while shifting flights from Orly to CDG airport at the very last minute, calling them they give wrong timings (Berlin airport web site had correct delayed arrival time, while easyjet agent had different and incorrect information), web-check-in prints boarding passes with outdated information while the flight is already known to be delayed, cancelled or shifted to another airport than stated on the paper. And when you miss your flight they just tell you it is your own responsibility to arrive early enough at the airport thus forcing passengers to hang around half a day at the airport. If they have the money to buy new aircraft they could invest a little bit in their customer service as well, at least when there are problems and send automated e-mail messages to alert passengers.

EASYJET review :  21 October 2009 : by D Lightfoot (UK)

Glasgow to Malaga return. Paid for speedy boarding but bussed to the aircraft at both ends, so it wasn't really worth the money. Still managed to get ok seats. No alcoholics drinks available on the way out. Crew explained that the aircraft was too heavy and offloading the bar trolleys was the only way to get the weight down without leaving luggage behind. Flight crew friendly and efficient, and good information from the flight deck. Both flights pretty much on time.

EASYJET review : 16 October 2009 : by R Winterburn (UK)

Just returned from Crete. The Easyjet experience from booking in to arriving at destination was excellent, staff efficient and pleasant and helped make our holiday most enjoyable. Will use EasyJet again and recommend it.

EASYJET review : 10 October 2009 : by Karin van Dam (Netherlands)

AMS-GVA-AMS. The early flight to Geneva is always late but other than that it is a much better option than flying KLM because the low cost section at Schiphol is small, quick and pleasant. I really like Easyjet, planes are clean and comfortable and the seating process always seems to work fine. Then again I have never been on a full flight. Crew friendly and professional. On board prices for drinks and snacks are better than at AMS or GVA.

EASYJET review : 8 October 2009 : by W Benson (UK)

BRS-FAO- RS. The planes are usually clean and in good order, staff courteous and friendly. Delays are rarely more than 10 minutes.

EASYJET review : 6 October 2009 : by M Judkins (UK)

Gatwick-Malaga return. No problems at check in at Gatwick North, very quick. Unlike the South terminal where we flew from earlier this year where the check in took about 90 mins. Excellent service in both directions. Left Malaga 15 mins early as all passengers on board, arrived Gatwick 30 mins early. Flight crew all very pleasant. Nice clean aircraft, A319. Excellent price, 2 persons with 1 check bag, £107 return,.