EASYJET review :  3 July 2009 : by R King (UK)

Just returned from Montpellier after a delay to the Gatwick flight. Technical fault with the A319 prevented takeoff on safety grounds. Scheduled departure 1500 Wed. Actual departure 1220 Thurs. There is no easyJet disruption management system in place, with the ground handling company (Air Services) impotent to take any positive action and no easyJet representatives present. The Captain, although giving updates while they were trying to solve their problem on board, and the senior company representative present, abandoned any responsibilities for his passengers once off the aircraft. The cabin crew had also flown the scene leaving around 150 passengers helpless. Now in the process of demanding reimbursement of return fare (after 5 hour delay, according to EU Regulations) and hotel expenses.

EASYJET review :  2 July 2009 : by H Johnson (UK)

Gatwick - Rhodes. A321 seats comfortable with good legroom. Cabin crew friendly and helpful. Food and drinks not overly expensive. On the return crew friendly and A320 was comfortable. Would fly with easyjet again, but they are bad for delays.

EASYJET review :  2 July 2009 : by Nick McCready (UK)

Belfast to Barcelona flight full both ways but comfortable and crew friendly and helpful. Only slight problem on arrival at Barcelona outsized baggage and also childs push chairs arrive on a different conveyor, and took a while to realise you have to go to another part of the arrival hall to collect them. A good first trip with easyjet on this route and have booked to return with them in a few months time. In my opinion streets above another low cost airline (with the yellow and blue interiors) a first and last bad experience with them in 2007.

EASYJET review :  29 June 2009 : by S Lewis (UK)

LGW-JMK return. Used speedyboarding on this flight, which worked well and enforced by the ground staff. Coupled with the priority check in at LGW (took 2 minutes and avoided the huge general queue), I thought it represented good value for money. The flight was uneventful, the staff did a couple of passes through the cabin with the trolley. A fair if somewhat uninspiring, selection of snacks available for purchase. The staff seemed happy going about their duties. The return flight was delayed, due to the late arrival of the inbound aircraft. No communication from the ground staff at Mykonos. The gate areas at Mykonos are very poorly designed - as soon as the inbound aircraft had landed, many people started congregating around the gate waiting to board, even though passengers from the inbound were still disembarking. When boarding was announced, speedy boarders were asked to come forward. At Mykonos, buses are used to and from the terminal to the aircraft and speedy boarders are given their own bus before general boarding commences. However, I had to push my way through the throng of people who were crowding around the gate. I do wish easyJet could come up with a better way of operating their speedyboarding product from their outstations. The crew on the return journey were fine, if not very efficient. It is a shame that there is no competition on this route as the fares can be high during the peak months, and I do not think it represents value for money. easyJet would get more of my business if they introduced an allocated seating policy.

EASYJET review :  26 June 2009 : by T Forgan (UK)

Flew to Naples from Gatwick. Flight out was ok. Return flight appalling. Massive queue at airport. Delay of one hour at boarding gate. No announcement. The only explanation when we got on the plane was from the pilot, who said that the delay was due to 'lots of planes taking off as it was a Friday' !!! There was an extremely limited choice of food because there had been an error on quantities loaded at Naples. I would not fly Easyjet again. I would rather pay more and be able to book a seat. Don't get me started on the Speedy Boarder system. Total shambles.

EASYJET review :  23 June 2009 : by S Harrison (UK)

Edinburgh - Paris CDG return. Booked months ago, so reasonable fare for a weekend return. Flights were on time, and crew were friendly in both directions. Booked Speedy Boarding and walked up to the gate. At Edinburgh this was just about OK - Gate 1A is no where big enough to form 4 queues needed for the easyJet boarding scrum. Felt sorry for an elderly lady in a wheelchair who was stuck in the middle of it. On the way back, very glad we had checked in on line and had hand luggage only. Check in at CDG was a nightmare. A huge queue to check in and drop off hold luggage. We went straight to gate, but as aircraft was parked at a remote stand and a bus was to be used, our troubles were just beginning. SB passengers were at the front of the bus, having boarded through front doors of bus. The bus waited until it was full before moving off. When we reached the aircraft, the bus driver opened the middle doors, and refused to open the front doors until a large passenger remonstrated with him. At that point the front doors were opened, leaving SB passengers to join the end of the boarding queue.

EASYJET review :  21 June 2009 : by E Michael (UK)

Bristol to Nice. Departure delayed by 2 hours due to easyjet turnaround times being completely unworkable once they pick up small delays. Captain on this flight appeared to have some speech problem, since aside from announcing the 90 mins delay once the doors were closed, not another word until just before arrival into Nice. The usual trolley-dolly easyjet service - quite why they think it is correct to address their paying customers as "love" is beyond me. Easyjet are a convenience due to the airports they fly from, but in reality are not cheap, and they have long outgrown the days when their service was anything to boast about. Cabin was dirty, seats grubby and strewn with crumbs etc, seat pockets with used papers - enough to quell any thoughts of inspecting what was surely a filthy and grubby washroom, with an endless queue of fellow passengers that appear incapable of not going to the loo for a period of 90 mins.

EASYJET review :  21 June 2009 : by Simon Smith (UK)

STN-Tallinn. Apart from the inconvenience of getting to STN, an excellent flight: clean, modern, aircraft; no queue for check in; and pleasant, smiling staff who welcomed everyone on board. Speedy boarding well organised. I didn't buy food on board so no comments on this.

EASYJET review :  17 June 2009 : by J Tydeman (UK)

Gatwick to Palma. The ticket was expensive. For that, we got the usual shambles at boarding - very slow and we ran to the gate because the screens said the flight was boarding even though it was nowhere near ready. Onboard, it was hot and uncomfortable with little legroom. The flight out and back landed more or less on time but nothing about this experience was good and didn't warrant the price tag.

EASYJET review :  17 June 2009 : by Nick Francis (UK)

NCL-BCN-NCL Didn't bother with speedy boarding as there's always a bus ride at Newcastle to the plane, and couldn't check in online owing to the fact we had bags. Checking in at the airport automatically puts you in boarding group B, however early you are, so I don't suggest turning up super early if you're in a similar situation. The surliest check-in staff I've ever encountered, but friendly staff onboard. Return flight similar, and even though in group B (again) managed to get the last row and an empty middle seat. First off at Newcastle, and rapidly through customs. Overall, good flight and a system that works when compared to the likes of Ryanair! About £120 return including 1 bag between two people, which considering it's the only direct flight is great.

EASYJET review :  16 June 2009 : by Stephen Pearson (UK)

The problem with budget airlines is that they run on a shoestring. We were going to Prague for a short 3 day holiday. The incoming plane was first 30 mins, then an hour late from Barcelona. We all piled in with the stag party etc. We taxied back from the stand and waited - first we were told their was a problem with the aircon. Then we needed refuelling, then the crew were coming to the end of their shift and needed a relief team - but there wasn't one. Everyone was decanted back in the terminal and told they could get a refund or be transported 100 miles down the M1 to Luton for a departure at 10 the next morning-some 16 hours later! On a short break is it worth the bother? I thought not and went home upset and angry. We now face an insurance/legal claim to add insult to injury. The EU says we are entitled to 250 euro per person if a plane is cancelled, but EZY rely on a loophole if there are "exceptional circumstances" - so we keep fighting.

EASYJET review :  10 June 2009 : by David Russell  (UK)

STN to MUC return. Both flights had friendly flight attendants and informative flight crews. Very good value for money and inflight refreshments are considerably cheaper than the other low fares airline at STN.

EASYJET review :  9 June 2009 : by Susan Cameron  (UK)

Stansted to Alicante 0615 flight. Given priority B boarding. Was travelling with 6yr old daughter and friend. Tried to establish 2 seats together on boarding plane. Was a full flight so some challenges around seating. When I asked for assistance from the steward to see if anyone could move so I could sit with my daughter (6yrs old) the response was "Well she's not going anywhere". I and other passengers were horrified, and the senior steward stepped in and reassured me they would find a solution. He was observed to ask 2 people who wouldn't move. My daughter was left with 2 strangers at the front of the plane, my seat was at the back. There was no questions as to whether it may have been her first time flying, was she anxious or did she in fact have any medical condition? Senior steward did not come back at anytime to speak to either my daughter or me. The very kind couple kept my daughter entertained for 2 hrs 20 mins and I did not manage to catch them at the end of the flight to thank them.