EASYJET review :  5 November 2009 : by B Conway (UK)

GIB-LGW. Check-in staff (Gibair) did not turn up until 90m before flight was due to take off. By this time there was an enormous queue stretching out of the tiny terminal. There was some pushing in by several people which would not have occured if check-in desks had opened earlier and there had been some kind of airport organisation. The check-in procedures are sub- contracted to Gibair. I spoke to Gibair staff, they are clearly completely fed up with the Easyjet way of doing things and seemed very demoralised. Flight delay - told it would be 30 minutes but it was in fact one hour. Boarding fiasco - in site of several requests to remain seated, about half of the passengers did not and there was a lot of unseemly pushing in. Priority and speedy boarders had to push their way through the queue. Passengers were bussed to the plane. Then many ran from the bus (dangerous) to the two stairs up to the cabin. The boarding procedure was extremely stressful and dangerous. There is absolutely nothing to be gained by 'free-seating' policies. No food was available even though the cabin crew could be seen scoffing airline meals for about 20 minutes later in the flight. It took 1h 15m after landing at LGW before any baggage appeared.

EASYJET review :  3 November 2009 : by John Kenny (UK)

London Stansted to Alicante return. On time both ways despite the return flight being the last sector of the day. Friendly crew. Both flights about third empty so had a row to myself. For the fare I paid it was excellent value.

EASYJET review :  3 November 2009 : by Chris Roe (UK)

Madrid to Marrakech and then Marrakech to Manchester with a stay of two nights in Marrakech. Having been quite dismissive of easyjet in the past, I was impressed with the service provided. The speedy boarding service was worth the extra money : we checked-in quickly and first on board the flights. The crew were smart, professional and delivered a faultless service. Flights on time, aircraft was clean and roomy, and seat pitch was perfectly acceptable, even for my 6 ft 3 " husband! All in all, great value for money and very impressive crew.

EASYJET review :  2 November 2009 : by L Cadwallader (UK)

LPL-PMI-LPL: back to our more usual easyJet departure point and no major problems. Boarding at LPL is normally quite efficient, though it seems to work more smoothly at some gates than others. Very few in groups SB and SA, so with hand luggage only (group A) we were among the first to be boarded. Usual melee around the gate as the very large number of group B passengers pushed for their turn to board. On board the captain apologetically warned us of a delay because of an "incident on the runway", the clearing of which we saw as we taxi-ed. Approx 30 minutes late taking off, but we made up time so were only a few minutes late into PMI. Cabin crew friendly and efficient. Longish unexplained wait for boarding on return journey, but then the process was rather rushed and the boarding announcements not clear, though the groups were still rigidly enforced. Bus transfer to remote stand, but designated easyJet buses with SB area roped off and front door opened first. Boarding completed quickly, but then captain himself appeared at front of cabin to explain that we were going to have to wait nearly an hour before we could take off as only one runway was in operation. He more or less did a stand-up routine: "How many here on holiday? How many on business? Have you had a good time?" etc, which was so refreshing that no one complained / grumbled about the delay. In the end we moved off the stand a little earlier than first expected but then had to wait in a queue at the end of the runway. Several chatty updates by the pilot en route and another friendly and hardworking cabin crew. Nearly an hour late into LPL, but none of the passengers seemed disgruntled. It does make such a difference when the professionals take the trouble to explain why there is a delay. Onboard, particularly, easyJet scores highly as far as customer relations are concerned.

EASYJET review :  24 October 2009 : by J Longley (UK)

Bristol to Nice Return. Have now completed 50 such journeys over 8 years. 4 flights delayed by more than 2 hours. I am still paying only about £60 return, but do not pay for luggage or speedy boarding - take my own food but splash out on a coffee!

EASYJET review :  22 October 2009 : by Torsten Kaminski (Germany)

I am quite disappointed when things go wrong, luckily not too often, because they do not offer much assistance apart from a refund of your airfare in case of cancellations. At the moment there are a lot of problems with flights from Paris to Berlin due to a ground workers strike, but how is it possible that it is not mentioned on their website. They do not contact passengers while shifting flights from Orly to CDG airport at the very last minute, calling them they give wrong timings (Berlin airport web site had correct delayed arrival time, while easyjet agent had different and incorrect information), web-check-in prints boarding passes with outdated information while the flight is already known to be delayed, cancelled or shifted to another airport than stated on the paper. And when you miss your flight they just tell you it is your own responsibility to arrive early enough at the airport thus forcing passengers to hang around half a day at the airport. If they have the money to buy new aircraft they could invest a little bit in their customer service as well, at least when there are problems and send automated e-mail messages to alert passengers.

EASYJET review :  21 October 2009 : by D Lightfoot (UK)

Glasgow to Malaga return. Paid for speedy boarding but bussed to the aircraft at both ends, so it wasn't really worth the money. Still managed to get ok seats. No alcoholics drinks available on the way out. Crew explained that the aircraft was too heavy and offloading the bar trolleys was the only way to get the weight down without leaving luggage behind. Flight crew friendly and efficient, and good information from the flight deck. Both flights pretty much on time.

EASYJET review : 16 October 2009 : by R Winterburn (UK)

Just returned from Crete. The Easyjet experience from booking in to arriving at destination was excellent, staff efficient and pleasant and helped make our holiday most enjoyable. Will use EasyJet again and recommend it.

EASYJET review : 10 October 2009 : by Karin van Dam (Netherlands)

AMS-GVA-AMS. The early flight to Geneva is always late but other than that it is a much better option than flying KLM because the low cost section at Schiphol is small, quick and pleasant. I really like Easyjet, planes are clean and comfortable and the seating process always seems to work fine. Then again I have never been on a full flight. Crew friendly and professional. On board prices for drinks and snacks are better than at AMS or GVA.

EASYJET review : 8 October 2009 : by W Benson (UK)

BRS-FAO- RS. The planes are usually clean and in good order, staff courteous and friendly. Delays are rarely more than 10 minutes.

EASYJET review : 6 October 2009 : by M Judkins (UK)

Gatwick-Malaga return. No problems at check in at Gatwick North, very quick. Unlike the South terminal where we flew from earlier this year where the check in took about 90 mins. Excellent service in both directions. Left Malaga 15 mins early as all passengers on board, arrived Gatwick 30 mins early. Flight crew all very pleasant. Nice clean aircraft, A319. Excellent price, 2 persons with 1 check bag, £107 return,.

EASYJET review : 6 October 2009 : by A Stedman (UK)

LGW-ATH-LGW. Flight out very good, A321 ex GB Airways with comfortable leather seats and plenty of leg room. Cabin crew professional. Return flight was not so good. I was one of the first to check in at Athens due to having arrived from the Islands earlier in the day, yet still ended up in boarding group B - how does one get A? Aircraft an A320 ex GB Airways but shabby & tired. The flight attendants serving our section were brusk and patronising towards the passengers. On arrival in Gatwick at 23.45 we waited for 30 mins to disembark the aircraft due to no airstairs. We then had to wait a further 40 mins for our bags to arrive in the baggage reclaim hall. easyJet cabin crew can be very hit and miss.

EASYJET review : 5 October 2009 : by J Mayoh (Spain)

Malaga-London Gatwick return. Outward flight OK although over an hour late arriving at Malaga. Consequently boarding was shambolic because Captain wanted a 10 minute turn round at Malaga. However LGW return was awful due to surly ground crew inconsistently applying the hand baggage rule. Had to check very small bag (well within their measurements) and pay GBP16 all because I had a duty free carrier as well. A look at the fine print tells me this is completely acceptable but can you argue the case when the girl tells you she can have you thrown off the flight?

EASYJET review : 5 October 2009 : by Leslie Cadwallader (UK)

MAN-CFU-MAN. Have travelled many times with easyJet from Liverpool with no bother so maybe we jinxed ourselves by trying one of the longer routes from Manchester. No problems on the outward flight: there was the usual melee at the boarding gate but the boarding groups were strictly applied and as we were travelling hand luggage only we were Group A. Cabin crew were friendly, efficient and hardworking. Safety routine was interrupted when passenger stood up to look in overhead locker (checking if his mobile phone was switched off?) and so the chief stewardess made sure that the safety routine was redone from the start. Minor delay on departing because of negotiating for a slot, so approx 15 minutes late into CFU. Return journey, however, was seriously delayed and information was very slow to materialise. Not informed of any delay till well past departure time, but then we were told that the incoming flight was due to land at 00.05, instead of 19.35. A simultaneous text message from our daughter at home told us that the flight departure from Manchester was rescheduled for 21.50 UK time, which gave the flight only 15 minutes to reach CFU! In the end it arrived about 01.35 local time and we took off about 6 hours late. We were given free light refreshments in the airport restaurant, but no explanation for the delay was provided till we boarded the plane, when both the purser and then the captain attributed it to bad weather conditions (heavy rain and lying water) in Corfu rendering the runway unsafe. This had been compounded by the scheduled crew then running out of hours so a standby crew had had to be called in. It was true that the weather was bad but none of the other airlines had delayed their flights in and out. The captain was profuse in his apologies, however, and even at the end of the flight invited anyone still having concerns about the delay to speak to him personally. (I don't know whether anyone took up his offer!) Even greater melee around the departure gate this time, but again boarding was strictly according to group, even to the extent of separate transfer buses for each group. We seemed to be the only passengers with online paper boarding "cards" and were surprised when the boarding agent produced standard boarding cards to replace them at the gate. The flight itself went smoothly and again the cabin crew were affable and efficient. Considering the delay, there seemed to be no great discontent among the passengers, but perhaps the captain's PR campaign defused any possible aggro. I've since had e-mail contact with easyJet whose spokeswoman was again most apologetic about the delay but refused to be drawn on the reason why it was only easyJet which was affected by the bad weather. Our first hiccup with easyJet, therefore, but it could have been a lot worse and the captain's apologies did make a difference.

EASYJET review : 30 September 2009 : by W Brandoe (UK)

STN-AMS-STN. Outward flight fine - boarding not rushed and well-controlled. Crew good. Early landing but long taxi and remote gate meant a slower than perfect arrival. Return okay - everyone seemed to have checked in with hand baggage only, thereby getting group A. So even though we arrived before check-in opened- we got B. Result: three of us had to sit apart.