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EasyJet review - by Lee Melbourn
6 March 2007
London Stansted to Estonia. Both flights on time, clean aircraft,
excellent friendly crew. One great difference between easyjet and other
low cost airlines is the crew do seem generally happy and actually
smile. It makes such a difference. Priority boarding is well managed.
EasyJet review - by Jeffrey Leong
6 March 2007
I have flown the airline several dozen times now, mostly STN-EDI but
have also STN to CPH and STN to GLA. Apart for some delays, it generally
worked well for me. I am pleased that Easyjet sees sense in being
flexible to not being too strict on the weight of the hand-luggage
(within reason) allowed on board compared to its major low-cost rival in
Stansted. Usually, I only have hand-luggage so I do not need to wait to
retrieve my bag upon arrival. I have not tried phoning the airline for
anything so I do not know how good or not they are on that. I have not
use their onboard catering sold on board - I would do so if they are of
better quality and value as Air Berlin's meals. I now avoid getting my
boarding card online early as I had done so previously because I had
always been given the lowest priority boarding (ie "D" boarding), which
did not make sense to me. I am also not keen on their new "Speedy"
check-in option which you have to pay extra. I just showed up and
checked-in early. If Easyjet wants more business/other people to fly it
frequently and regularly, it could encourage them to do so by perhaps
introducing "frequent flyer points" to collect or enabling them to buy a
book of "voucher" tickets at specially low fares.
EasyJet review - by Antony Davies
6 March 2007
LGW-MRS. Check in at LGW, functional and robotic Servisair agent. Flight
delayed for 1hr with no reason for the delay given by ground crew or
flight crew. In fact one would have thought the aircraft was flying
itself as not one word uttered by the pilots from boarding to
disembarkation. Light and airy brand new A319 with friendly relaxed
cabin crew. Lots of smiles. Easyjet magazine is always a good read, fair
selection of snacks etc at a price. Overall a good flight spoilt by
poor/non-communicative ground staff/pilots.
EasyJet review - by A Needs
3 March 2007
Bristol to Marco Polo. We booked well in advance and about a week before
the flight received a telephone call from Easyjet that the flight had
been cancelled but we could fly the day before. We had already booked
accommodation and I asked about having to pay for an extra night.
Easyjet would pay the extra provided we supplied them with the receipts.
We were a party of four and the extra night cost £126.00 for all of us.
I was somewhat sceptical but accepted the change of flight and updated
our hotel with the extra night. On our return I wrote to Easyjet and
enclosed the receipts, within two weeks our credit card had been
refunded. I cannot fault Easyjet.
EasyJet review - by Alan Wan
27 February 2007
LGW-BUD return. Great flight both ways purchased food and drinks which
was good value £3 for a beer and the lemon chicken on sundried tomato
bread very tasty. Flight out was 20 minutes late departing due to ATC
but was on time for the return journey. Flight booked several months in
advance for £65 great product for the money.
EasyJet review - by Mike Pendry
27 February 2007
I am extremely disappointed by easyJets attitude toward customers when
things go wrong. I recently had a 3 hour delay for an easyJet flight out
of Prague to Stanstead which meant I missed easyJets connecting flight
to Edinburgh. The customer services response? Either sleep in the
airport until a flight was available the next day or take a flight from
Luton to Glasgow. When I choose the later option I incurred expenses of
over £150. When I asked easyJet for compensation their attitude was
"tough luck, try and claim off your travel insurance". I for one will
never be traveling with easyJet again.
EasyJet review - by P Gore
26 February 2007
Priority boarding not worth the money as in instances where you are put
on a bus to the plane priority passengers go first on bus, which means
they are last on plane! On line check in facility brilliant, avoids
queues and you just go straight to security. As far as I am aware
Easyjet were the only airline to email passengers warning of the
roadwork delays around Luton. I have had flights cancelled through no
fault of EasyJet review - air traffic controllers strike etc - and have aways
been offered an alternative flight, usually a more expensive one, at no
extra charge to me. I use this airline very frequently as my daughter
lives in Spain and find them excellent and superb value for money.
Would recommend them.
EasyJet review - by K Miller
26 February 2007
I have flown Easyjet many times and find them excellent although the
boarding process with children is a bit frantic especially at some non
Uk airports where the boarding staff are pretty hopeless at letting
kids/families on first. We tried speedy boarding this time at £5 a
flight. It worked well at Luton but was a complete waste of money at
Grenoble where the staff just did not give priority to speedy boarders
or even families. You had to be quite aggressive to ensure you could sit
next to your kids. Hostess was rude to my wife and told her she could
not sit on the front row because she was travelling with children !. She
made it clear that I was sitting with the 2 children one row back but
the awful woman would not let her sit on the front row. I will travel
Easyjet again as they seem punctual and are good value but I wish they
would give seat numbers to families with children. And for those people
who pushed past me without kids - next time I am going to let my young
terror of a son sit next to you!
EasyJet review - by Joan Grey
26 February 2007
Many thanks to Easy Jet for making my first air travel for years as a
disabled passenger so easy. No charge to take on board my portable
oxygen supply - also wheelchair was taken away after boarding and back
again to take me off. No problem, no fuss or hassle, cabin staff were so
helpful.
EasyJet review - by Colin Gregory
26 February 2007
Newcastle - Ciampino return. It was our (2 adults 1 14 year old) first
time with Easyjet so went with an open mind about what to expect, having
read good and bad about them. Arrived at Newcastle 1.5 hours before
check in supposed to open but credit to them here as they were open to
check in all destinations so we ditched the case immediately. We were
desperate to sit together so were on the ball when called for boarding
and were first on the plane. Flight was problem free, I don't need to
feel pampered so the standard of the cabin crew was irrelevant, they
served our drinks in a friendly manner and that's the only contact I
needed/wanted with them. Ciampino was more of a stampede. We arrived
early to be front of queue at check in and were first onto the shuttle
bus. By the time they were ready to board us the 2nd bus had arrived but
we still got seats together despite my misguided panicking (we were
always going to be among the first 40 or so getting on!! logic dictated
that). Plane left and arrived on time both ways. I will definitely use
them again as I am 100% happy with my experience and at £88 return for
all 3 of us it was ridiculously good value. It's my 4th budget flight
round trip (3 with Ryanair) and no problems so far. Time will tell.
EasyJet review - by Mark Kolodziej
26 February 2007
Easyjet flight EZ108 from Glasgow to Luton on 18 Feb - the flight was
seriously delayed, leaving 2hours 10 mins after scheduled time. The crew
did apologise. However, the more serious issue was that this has a major
knock-on effect for those travelling onwards into outlying areas of
London. I was travelling with hand baggage only, and I still only
managed to get the 23.06 train into central London, which arrives there
way after all the normal tube and suburban trains have finished for the
night (it was a Sunday). The result - Easyjet's cheap fares are offset
by having to pay for a taxi to get home from central London - £40
poorer. Now I cannot find a way to complain other than hang on their
10p/min phone lines. I must add that this was my first bad experience in
over 4 years of using them. Still makes me think twice about flying on
domestic routes.
EasyJet review - by John Ashworth
19 February 2007
LGW-AMS and return. Late notice booking and a pretty happy punter.
Twenty minutes early both ways, nice clean A319 although a brute of a
landing on the way back in the wind and rain of Gatwick - steady
approach but a slam down producing gasps and much nervous chatter.
Easyjet offer a very impressive product
EasyJet review - by Ian Waddell
19 February 2007
I have flown with Easy many times over the past few years and find them
a good airline. There are one or two issues. Speedy Boarding can be a
complete waste of money if you end up on a bus to the plane. As
mentioned elsewhere, why when you check-in online are you allocated row
C for boarding - it should be at least B or A. The crew members who
make the announcements on board invariably sound as if they've got a
mouthful of marbles and gabble through their scripts at top speed.
EasyJet review - by S Reed
19 February 2007
I recently took a return trip with Easyjet from Newcastle to Barcelona.
The flights were roughly on time both ways and perfectly good value for
the money. A few things could do with brightening up. The cabin crew
announcements were difficult to hear because of poor diction – a feature
of many budget airlines. Although a percentage of the passengers were
Spanish, there was one short recorded announcement in Spanish, but all
other instructions to passengers were in garbled English. There were no
sandwiches available, just a restricted range of overpriced snacks of
the salty/fatty/sugary variety, again a common airline feature. Coffee
was vile. The fold-down table was wobbly and sloping, meaning that
drinks were difficult to manage. Rubbish was only collected twice on the
return trip, once when people were in the middle of drinking things and
once just before descent. The crew were as smart as those dreadful
orange uniforms would let them be. While I like the way Easyjet have
demystified the status of cabin crew, there are much smarter ways of
designing informal uniform. One of them had the most superbly applied
lip gloss I have ever seen – a triumph of glamour in the face of
sartorial depression ! She is obviously destined for business class on a
posh airline. Crew very impersonal - probably tired. The main problem
with Easyjet is its boarding procedures whereby seats are not allocated
at check-in. Anyone daft enough to pay the extra few quid for
preferential boarding gets killed in the rush at those airports where
access to the plane is via a shuttle bus. The woman on the Easyjet
departure gate at Barcelona was aggressive and inefficient. She issued
contrary instructions as to where waiting people should stand and then
began haranguing them when they misunderstood her. Easyjet should get a
few tips from Jet2.com and BMIBaby to make things a bit slicker. I would
check the alternatives before going Easyjet.
EasyJet review - by Scott Barker
15 February 2007
Glasgow / Malaga. Overall very good experience. New A319, seating good,
aircraft interior spotless. Crew very attentive, chatty, polite and
interested in the customers. We paid for the "speedy-boarding" which was
not great. Apart from this, EasyJet offer excellent value and will fly
them again.
EasyJet review - by Harry Albright
13 February 2007
Luton-Geneva-Luton, in both cases on 737-700s. The usual pleasant
Easyjet experience, no frills but no fuss either. Cheerful flight
attendants and ground staff. The flight out was bang on time, but we
were about 10 minutes late on the return. I decided to try Speedy
Boarding because the return flight was quite early and it meant I didn't
have to rush to the airport, and Saturday is a busy day at Geneva with
lots of skiers coming home. For this flight it cost a fiver each way,
and the total price still worked out cheaper than BA. A couple of things
to bear in mind. In Luton, the Speedy boarding code is printed on your
boarding pass. However, there is no separate queue for SB. You have to
know to go straight into the little holding area at the front of the
queues. If in doubt, ask the gate staff. Otherwise it was efficient
except that a wheelchair passenger had been preboarded and the flight
attendants were holding the whole of row 2 for her family. I got the
seat I wanted in row 1 but one of my fellow Speedy Boarders who was
planning to sit in row 2 was not happy. In Geneva, the automatic check-
in kiosks do not print the SB code on the boarding pass. You can have it
written on by the bag-drop agent, but this isn't really necessary.
Speedy Boarders are called first, and by name! For me, Speedy Boarding
is actually about speedy deplaning. Being able to be one of the first
off the aircraft and through the airport is a big plus. It also means
that for early flights you can get to the airport just before check-in
closes (or print your boarding pass at home if you have no checked bags)
and still board first. So I would recommend it for people who want to be
sure of the widest choice of seats but who like to spend as little time
as possible in airports.
EasyJet review - by Raymond McKay
13 February 2007
I complained recently about EasyJet adding £5 for travel insurance
without my consent. I now have to eat humble pie because on re-checking
the site I find that the small print does allow for removal of this
item. Of course this should be made very clear, and highlighted rather
than just slipped in.
EasyJet review - by Nigel Barnsley
8 February 2007
Madrid - Liverpool - Madrid. I've flown Easyjet on this route 3 times in
the last six months as a very viable alternative to BA into Manchester.
Apart from the excellent price - 56 euros all in on the last trip, the
A319s are clean, modern and relatively spacious. Cabin crew are friendly
and attentive. Flights I've taken have arrived / departed on time and
I've had no baggage problems. Drawbacks: only one flight a day and the
poor public transport connections at Liverpool airport.
EasyJet review - by Andrew Orme
7 February 2007
Easyjet from Stansted to Alicante and back. Booked speedy booking on
both legs. Called first at Stansted to board the plane before people
with children, no problems. At Alicante advised to inform bus driver
that we had speedy boarding, driver then put us in a seperate section at
the front of the bus & opened our doors first to allow us the get on the
plane before everyone else. Would use speedy boarding again. Plane
very clean, left on time on both flights but had to circle above
Stansted on return leg for 30 minutes due to congestion. Good flights &
will use Easyjet again.
EasyJet review - by Louise Houston
7 February 2007
I fly with easyjet about twice a year, always to France. Every time the
plane is late going to France and late coming back - last time it was
delayed for nearly two hours. We were trapped in the boarding area
during this time with no cash and a very hungry 3 year old and a 13
month old who needed some food. Needless to say we weren't allowed back
into the duty free area or cafe to sort this out. Also, be careful with
your buggies when you travel with this airline: the first buggy was
actually driven over - there were tyre marks on the cover! It was
totally wrecked and we ended up struggling back to London Bridge
carrying a baby as well as the luggage. Second year the cheap buggy we
bought especially for travelling was wrecked on the way out there. Third
year we had our "fits as hand luggage buggy" except they'd just brought
in all the terror restrictions so we had to stow it!
EasyJet review - by Justin Flynn
5 February 2007
Check in smooth London Gatwick to Belfast and return was on time. Cabin
service for the short flight was fine although we were served our beers
warm and in a cup of ice! Couldn't believe it.
EasyJet review - by Pam Bromley
29 January 2007
Just returned from visiting Barcelona from Liverpool via easyJet. My
first trip on a budget airline so I wasn't sure what to expect and was
very impressed by how well thought out the service was. The staff were
efficient and friendly, everything ran on time, the aircraft clean and
well maintained and the on board refreshments were reasonably priced and
good. No frills and no fuss but comfortable and stress free to travel
with. I also found their website very user friendly. I will look forward
to travelling with them again and I would recommend them to friends.
EasyJet review - by Damian Walsh
29 January 2007
In early January we took our first flight on Easyjet and it was also our
first experience of an European discount carrier. Our flights from East
Midlands airport to Rome Ciampino on time. The staff were friendly and
check in smooth. The self check in at East Midlands was very efficient
and we checked in and deposited our bags within ten minutes. Combined
with the great value fares we were satisfied customers.
EasyJet review - by Andrew Coogans
26 January 2007
GLA-BRS. Usual EasyJet service - a little bland and boring but they do
exactly what they promise they will - get you where you want to go at a
good value price. The crew in the air and on the ground were efficient,
and the PAs were easy to understand. The one thing I never understand
though is when doing internet check in, why are you placed in boarding
group C? Surely the point of internet check in is to encourage people
with hand luggage only to check in online and save money on check in
staff etc at the airport? Surely if you get an early boarding number by
checking in online you will be more likely to do so.
EasyJet review - by Karen Ardern
26 January 2007
I have had many good experiences of flying with EasyJet, I find the
website easy to navigate and have even booked hotels through their
website. On the whole have found the services to be what they promise.
I have recently returned from Palma Majorca and due to fog at our
destination airport our flight was cancelled - this couldn't be helped
and we understood this to be beyond every one's control. We were
promptly booked onto the flight for the next day. My complaint is about
their customer service when things go wrong. All I need is a carriers
report stating that our flight was cancelled and we were delayed for
over 24 hours. Apparently I should have been given this documentation at
the time. I like others have tried and tried to contact them via
telephone and also email. Each time I telephone I am assured that head
office will dispatch this report - that is if I can get to speak to
someone. Emails go unanswered. Come on EasyJet this service is letting
you down!
EasyJet review - by Peter Stollery
26 January 2007
Easyjet Speed Boarding is this a waste of money or will it be
reorganised. At Stansted for Munich on 22.01.07 flight, we were
correctly invited to board as a promised priority, however the flight
was not ready and all remaining passengers joined us at the open
terminal door with a below 0 degrees temperature for a15 minutes wait
until the aircraft was ready for boarding. We were then all invited to
board resulting in a stampede for seats. We both in advanced years (76)
with impaired mobility could not keep up in the rush. Return Journey
next day form Munich we were carefully correctly invited to board first
at Munich with other Speed Boarders to find we were first on the Bus for
the aircraft and those last boarding the bus had were advantage in being
able in a general rush for seats to be first aboard. A general census of
remarks made by similar speed boarding passengers were why bother to pay
extra for a facility they cannot at this time control.
EasyJet review - by E Green
26 January 2007
Airlines like Easyjet should be required to have at least one member of
full time (non-contract) staff on-site at all times to deal with issues
rather than telling customers that they will need to address an issue by
calling (at the customer's expense) or writing to the airline. In my
case, I discovered at the airport that the easyjet website had published
different information about the cost to transport skis than what was in
the terms and conditions. Even though I had a printed (time stamped)
copy of the easyJet baggage web-site, I was told that the terminal staff
could not help me because they were "just sub-contracters who didn't
actually work for easyJet" and that I would have to pay the higher fare
"because that was all that the computer system would accept" and then
call easyJet afterwards to be refunded the difference.
EasyJet review - by Graham Walter
26 January 2007
Marseilles to Gatwick. Aircraft on time. Cabin crew very friendly,
aircraft clean, great flight, great price.
EasyJet review - by Graham Norman
26 January 2007
I was due to fly from Bristol to Rome on 18 January - the day of the
gales - but my flight was cancelled as were many others from Bristol
that day. It was chaos! Easyjet needs to have a contingency plan in
place for when this sort of thing happens. They had plenty of check in
staff but only two (one of who was on the phone) dealing with queries
and rebookings. I think the queue went twice around the check-in area.
There were a lot of angry customers, although I find it hard to accept
the abusive and aggressive behaviour of many. The staff were only doing
their jobs after all. On the plus side, I was able to reschedule my
flight at the same price for couple of weeks later even though the
costs were much higher. Although it was the next morning before I could
get through on the phone.
EasyJet review - by Phil Rollinson
22 January 2007
PRG to London Stanstead on 20 Sept 06 (1700hrs). Arrived Prague a little
late from Moscow, but still before published check in close time
(1630hrs) at Prague Easyjet counter. On arrival at Easyjet check in
however, we (party of 4) found the place empty and after locating the
Easyjet agent (no marked office here) thro airport information, were
told that the check in had closed early - no reason offered. We had
ongoing bookings and commitments in UK as Aussie tourists, so we were
offered (at our expense) tickets on a late night easyjet flight to
Gatwick. No offset funding was given for the early closed flight, and
the agent told us to take up the matter with Easyjet in the UK. We were
able to move our hire car pickup from Stansted to Gatwick, and then
drove to our pre booked hotel near Stansted in the early hours of the
following morning. Tried ringing Easyjet when back in UK -
unsuccessfully, usually from being moved frustratingly around their
phone menu, or could not even get a connection to customer service.
Tried Emails on 4 occasions to their customer service on our return to
Australia, without receiving any reply. Have given up on this airline,
and will never use them again, and will tell everyone I meet not to
trust Easyjet. We have been using air travel around the world for over
40 years, and know the ropes on airline tricks. Cheap airlines
invariably overbook their flights and rely on non shows to allow them to
fill and go. In this case I think Easyjet had filled their flight to
Stansted, and the easy way out was to shut the turnstiles - plenty of
other mugs out there for future cheap flights, so the loss of a few
customers could be tolerated. Goodbye Easyjet. First and last time for
this group of Aussies.
EasyJet review - by Lisa Olejniczak
22 January 2007
Dortmund-Luton-Dortmund 18th of January - the day of the big storm in
Europe. Flights cancelled, no chance of getting out of Dortmund (using
trains and buses). The crew of Easyjet professional and very friendly -
trying to do their best to keep everything going. The whole airport crew
was marvellous. The flights that we could get on the next day, were on
time, the aircraft are fine, crews friendly and we enjoyed it. I will
recommend and fly Easyjet as often as I can. I am happy to find out,
that there still is a humanious behaviour among the airlines - even if
they are ranked as "cheap-airlines" - friendliness should not be
depending on the amount of money being spent on whatsoever.
EasyJet review - by Mike Preston
19 January 2007
I use this airline a lot and have just done a LTN-NCE-LGW. I continue
to be favourably impressed with Easyjet's punctuality, level of service,
condition of equipment, and the unobtrusive efficiency of the staff.
Both flights were early, and despite being almost full, as comfortable
as one can reasonably expect from a LCC, particularly the A319 used on
the LGW leg. Despite the constant moaning I hear about this airline, I
have only praise for them but perhaps I've been lucky.
EasyJet review - by Tony Lees
19 January 2007
Luton-Edinburgh return, January 2007. Mid-afternoon check-in at Luton.
Check-in chaotic as the airport staff were about to evacuate the
terminal due to a smell of smoke. Flight half empty. Staff fine. Return
flight - arrived at airport early, tried to check in (accidentally) for
a flight one hour before mine - check-in empty, clerk suggested that
ticketing staff would rebook me free on the earlier flight. Whole
experience took about two minutes. Flight pretty full, friendly crew,
but echo the previous comment abut not being confident of their
abilities in an emergency - they do seem a bit distracted! Still, an
infinitely better carrier than Ryanair, just because they're a bit more
human.
EasyJet review - by Franco Guazzi
9 January 2007
I used Easyjet for the first time to fly back home for Christmas in December
from AMS to MXP. The flight was on time, a/c (A319) was clean and had enough
legroom. I appreciated that the F/A were both Italian and English speaking
people, it is nice when a LCC tries to be both an i
EasyJet review - by Paul Smith
9 January 2007
Berlin Schoenfeld to Luton - 3rd January. Arrived at Berlin 1.5 hours
before check in desk closed. Airport was total chaos. Took us over 1
hour to get bags checked in. Just made it 10 mins before check in was
due to close. Never before have I seen so many people at Berlin
Schoenfeld. Need more people working on the check in desks for sure. Not
sure what would have happened if we were still in the queue when the
check in for the flight closed. Eventually boarded the flight and had no
problems. Have flown Easyjet many times and always found them to be
better than Ryanair. Will continue to use in the future. Berlin
Schoenfeld, get your ground operations in order. You have always been
efficient before, put your house back in order please. Germans are noted
for their efficiency.
EasyJet review - by M Talbot
9 January 2007
Luton to Dortmund return. Flights over Christmas and New Year period.
Despite the fog at Luton on our departure day (22/12), the early morning
flight out was ok. the only delay was caused by the baggage handlers
taking time to load the passengers luggage. Return flight was on time
and on both flights the AC was clean, cabin crew were efficient and the
pilots kept us updated throughout our journey.
EasyJet review - by Adrian Watts
3 January 2007
I use easyjet around 5 times a year flying to different european
destination from Bristol. In the years I have flown them I cannot fault
the package. A good general service on board - 95% of the flights I have
taken have been bang on time, although I have had a couple of delays
each being around 4 hours. Easyjet does the job and gets you to your
destination cheaply - what else do you need. Overall I cannot fault the
airline. My only criticism is their flights do seem to be getting more
expensive lately.
EasyJet review - by Martin Faulkner
20 December 2006
I can only say that they've never let me down over the years, including
recent Stansted-Newcastle, Stansted-Munich and Edinburgh-Gatwick
flights. Only the latter was delayed, and in any case only by half an
hour or so - on a Sunday evening, I'd still have been sitting on a train
somewhere near Darlington by the time we eventually touched down in
London, so I don't really see any grounds for complaint. Like any low-
fare airline, of course, you very much get what you pay for - minimal
service to the point of brusqueness, not aided by the hideous orange hue
throughout. I think any frequent traveller should be able to weigh up
the risks of travelling with an airline Easyjet and come to a more or
less positive conclusion, irrespective of the occasional hitch.
EasyJet review - by Chris Seal
20 December 2006
Berlin Schönefeld to LGW . Checked in online, paid for Speedy boarding
and printed off boarding pass. Speedy Board is really useful if you need
to guarantee getting off the plane first (e.g. first thing on a Monday
morning when going to work). It also means you don’t have to get to the
airport early to get into block A for boarding (again useful for an
early morning flight). We were escorted to the pre-boarding area and
were a little dismayed to see a bus waiting outside. You are told on the
website that sometimes you are bussed to the plane and therefore they
cannot guarantee being boarded first. However, the ground staff took us
onto the bus first and told the bus driver that we were “speedy
boarders” and therefore the driver let us off the bus first and we were
first onboard the plane. Unfortunately the plane had to de-ice so we
were a bit late.
EasyJet review - by Alex Mackay
12 December 2006
Luton to Barcelona return, part of a package. Check was quick and smooth
- no queuing and friendly staff. Flight smooth, drinks and food
expensive. The return leg was equally as good, no queue at the check in,
quick through customs and another empty flight! Bags on the baggage
claim belt before we got through customs and we were out of the airport
within 10 mins from leaving the plane! Overall a really good experience
- get the cheap flight, do your homework and have no expectations and
then you will not be disapointed!
EasyJet review - by Matt Deacon
10 December 2006
Like Brigitte I had big problems obtaining a refund for a cancelled flight, I would suggest you
threaten them with a county court summons. This should do the trick, it worked for me, but it took 3
months!
EasyJet review - by Brigitte Rabault
10 December 2006
In September, we were booked to fly from Gatwick to Mallorca with
EasyJet. The flight was cancelled at the last minute without a word of
explanation or apology from EasyJet. In fact, their staff were
extremely unhelpful and even, at times, rude! We were told quite curtly
that we would have to apply for a refund on line; this, we have done now
on five occasions and have written to their Chairman and Chief Executive
who have ignored our letters. We are still awaiting reimbursement for
the cancelled flight. Can anyone advise what one should do to obtain
our money back?
EasyJet review - by Pete Salisbury
10 December 2006
East Midlands - Venice Marco Polo return. Excellent flight, friendly
cabin crew, well informed by Pilot, clean aircraft. £63 return for two
of us. Pleased when stroppy Italian at Marco Polo (holding a 'D'
boarding card) was told to get to back of queue by gate personal.
However bit annoyed that could not (obviously) take drinking water
through either East Mids or Marco Polo, but at East Mids could buy
Airside, however at Marco polo after purchasing bottle of water on
airside after going through security had to give it up at boarding gate!
Flight on time.
EasyJet review - by James Qurashi
7 December 2006
GVA to LGW return. Very clean aircraft on both trips. FAs polite and
helpful. After taking BA and Swiss on most occasions EZY pricing was
very acceptable considering that I bought 2 tickets online 10 hours
before the trip! I admit the flight out was 3/5s full but coming back it
was full. The only down side is that the extra cost if you have to get
the Gatwick Express or train to centre of London after that, it bumps
the price up. For those who live in the area of LGW, I can only say take
EZY, for those who need to get to central London such as myself, the
tube is cheap from LHR or LCY so BA or Swiss will do (providing they
have good offers and you book well in advance), it is just a question of
flight times and pricing.
EasyJet review - by Barry Gill
7 December 2006
LGW-SXL. Check-in early to get preferred seat as Easyjet offer a strict
boarding policy, First to check-in, first to board the aircraft.
Excellent idea it's better than usual scrum on Ryanair. Excellent value
brought £49 seats on the day of departure, plane (A319) spotless,
service was good onboard. Arrival at Schonefeld was painless cleared
customs and retrieved bags within 20mins of arrival-beat that UK
airports. Would recommend EasyJet review - excellent value.
EasyJet review - by Nicolas Siega
4 December 2006
Bristol to Venice, return with Easyjet, the flight out was delayed 50
minutes due to a technical fault, we were boarded but the captain kept
us well informed and this helped a great deal. The aircraft was an A319
and appeared new and very clean. FA's were chatty and helpful and we
enjoyed the flight. Have to say the legroom appeared better than BA or
Virgin. Return on time, same clean, virtually new aircraft and another
helpful and pleasant crew. Have to say that the Easyjet ground staff at
both Bristol and Venice were polite and friendly. Have flown with
Easyjet many times and to be honest I don't think that you can fault
them, they are very competitive on pricing and we have never had an
unpleasant flight with them.
EasyJet review - by Nicolas Siega
3 December 2006
Paris - Milan. One flight canceled, the other 3 hours late. Mixed info
(after having heard that the flight was going to have 2 hours delay, I
read "on time" and start to panic) - last but not the least, they gave
us a false excuse (strike in Milano, when in fact those stikes concerned
only the public transport, and excluding the Malpensa Express, so
airline staff could get to work). Conclusion : Easyjet yes, when you
really can have a huge price gap (meaning when ticket ordered long in
advance) and if you like gambling. Other was, to be avoided, absolutely
not worth saving 100EUR for this. I strongly hope that one day consumers
will start to react and refuse to be taken for such fools.
EasyJet review - by Ken Thorn
3 December 2006
Just flown Easyjet from Alicante to Luton and back with my wife. One of
my best ever flights, good landings, marvellous cabin staff very polite
and helpful, more leg room than other airlines. Flights were on time
both ways and most of all they offered the cheapest price for my trip.
One gripe is I wanted to contact Easyjet direct and seem unable to find
an email address to do so. Still thanks Easyjet.
EasyJet review - by Gyorgy Szeibert
3 December 2006
Finished a trip with Easyjet SXF-BUD. In Berlin Schönefeld they have own
terminal with all-flight check-in so sometimes not a dream that
terminal. Arrived early but had to stand on the row a lot beacause
something went wrong. Not really professional organising skills were
found by easyjet' members. After boarding, safety demonstration were
also in Hungarian (that's really a nice touch), plane arrived on time.
All in all, easyjet keeps its pricing low and I'm not mind to use them
ever again - in this route already forget Malev (and temporary AirBerlin
in the past as well).
EasyJet review - by Sandra Collyns
27 November 2006
Glasgow - Gatwick on a very new A319. The service was excellent - and
FA's extremely friendly. Boarding and leaving the aircraft was very slow
and the flight was 15 minutes late with no apology.
EasyJet review - by Gillian Day-Proctor
27 November 2006
I had occasion to fly with Easyjet in October of this year. Passengers
please beware that you adhere strictly to the guidance ruling of baggage
allowance ( I foolishly did not but was prepared to pay the £10 extra
bag charge as stated on their information page. However, what is not
made clear is that a charge of £10 per kilo will be applied - thus my
excess 11 kilo's cost me a further £55 - more than the flight cost.
EasyJet review - if a price per kilo is to be levied then please ensure that is
stated clearly on your terms/information page.
EasyJet review - by Graeme Bell
27 November 2006
Gatwick - Berlin Schoenefeld - Gatwick. Booked online and used the new speedy boarding system for
£7.50. As I am very tall always want the bulkhead or emergency exit seats but always late to check
in and never get on board first. Flight at 19.55 was delayed for 40mins, over 100 people waiting to
board and the usual scrum to get on but the excellent staff on gate called only speedy boarding
first. I was on first, much to the annoyance of some passengers and got my seat. Same on
return journey. Have used Easyjet loads of times from Bristol and Gatwick and never had a problem.
A319 planes are all nearly new and very clean. If you want to get on first pay the speedy boarding
fee. Its worth it.
EasyJet review - by Jenny Bentley
25 November 2006
LGW to ATH return in Nov. Checked in the night before and got A group
boarding, but they still let pax with children go first, irrespective ot
their group. Now that boarding passes are printed I can't see why they
don't allocate seating and avoid the scrum! However, very pleasant FAs
on both journeys, no significant delays. Aircraft clean and food
selection OK. Overall a pleasant experience.
EasyJet review - by Ian Aitchison
25 November 2006
Luton - Paris - Luton. Booked about 10 days in advance so got a good
price of £60. To be honest I was expecting to have some problems with
late departures, crowded flight and generally an experience to forget.
How wrong I was. The online checkin proved straight forward and saved
some time at Luton, which was welcome. Flight was only 50 mins but the
737-700 gave good space (better than Ryanair), the FA's were helpful,
attentive, polite and injected an element of humor which went down well.
All in all I got a comfortable and relaxed feeling about the whole
experience. Well done Easyjet. All they have to do is get seat
allocation sorted then I will be satisfied.
EasyJet review - by Christoffer Madsen
25 November 2006
MXP-LIS-MXP. Both legs on newish Airbus 319's. Outbound: Check-in a bit
slow, but staff friendly and polite. A staffmember in Milan refused to
issue a boardingcard to a person who - in her opinion - did not use his
own passport. She was about to call the police when he left the check-in
area, so clearly she had a point there. Nice to see security being taken
seriously even by low cost companies! In Milan boading started a bit
late, but priority boarding was strictly applied and the usual
"cheaters" were told to wait! FAs young, cheerfull and efficient,
although only 1 out of 4 spoke Italian and none of them portuguese! Not
a nice thought in case of emergency..aircraft was only about 60% full so
plenty of space, and the pilote gave several announcements throughout
the flight. Arrived in Lisbon on time. Return flight was more or less
the same, a lot more passengers this time, crew friendly and efficient,
all Italian/english speaking. We left on time and arrived in Malpensa 10
mins early. All in all I had a very pleasent experience with Easyjet
and will use them again without doubt.
EasyJet review - by T Novakova
20 November 2006
I have exactly the same experience as described below. EasyJet cancelled my flight and it has been
more than three months now I have been trying to get my money back. I will not risk and try to fly
them again. Their customer service is not worth it anyway.
EasyJet review - by Robert Bushby
18 November 2006
Gatwick to Faro and back on A319s. Pleasant flights, pleasant staff,
reasonable fares, minor hiccup in that we were 45 mins late outbound but
it was a busy Fri afternoon, on the other hand we were 30 mins early
inbound so it balanced up. In my experience of the past few months the
Easyjet operation from Gatwick is quite good and we are happy to carry
on using them. My advice to new users of this site is to check in as
promptly as possible to get in the early boarding group(s) at Gatwick
but this strategy does tend to fall down elsewhere especially when buses
are used out to the aircraft.
EasyJet review - by Keith Partington
15 November 2006
I always seem to hear mixed comments regarding easyJet but have never
had a problem. Any company that regularly puts itself in the spotlight
on TV and still grows must be doing something right. From check-in to
the bubbly cabin staff via a very competitive fare, I would choose them
over the other LCCs I have tried. I flew LTN-BRE-LTN on 9th - 11th
November and had a very pleasant experience. The B737-700 looked a
little more jaded and cramped than the A319 I took to BFS recently but
the staff were great. I think they should take on the new FlyBe/BA
Connect combined operation head on (even from nearby airports) as they
will win hands down. FlyBe radically reduced their LPL-BHD service as
easyJet were offering a superior one from LPL-BFS. While they do all
that, could they also shift the flight I just took from the zoo called
Luton to Gatwick please?
EasyJet review - by Ben Williams
12 November 2006
LPL-AMS-LPL - No problems at all with either the airline or the planes.
Outbound the crew were too busy chatting amongst themselves to pay
attention to their job - to the extent where the pre-recorded section of
the safety briefing (on the new A319) was played in German, unnoticed by
any of them. I find EZY generally reliable and friendly, but have little
faith that the FA's would be much cop in an emergency.
EasyJet review - by Michael Leslie
12 November 2006
LGW-PRG-LGW. No apology for outbound 40 min delay. Seats hard and
uncomfortable, glad I am not any taller. Everything always seems a mad
scramble though. Check in, boarding. At Prague they were allowing
anybody who queued to board regardless of boarding group. Defeated the
whole object of getting to airport early. On board service seems very
labour intensive with crew leaving trolley to go back and forward to
galley for things. Next time it's back to BA!
EasyJet review - by Tim Powell
12 November 2006
MAD-GVA-BRS-MAD 30 Oct- 6 Nov. Three segments on Easyjet Airbus 319s in
each case. Departures all on time and arrivals within 5-10 minutes of
scheduled arrival times. You can buy drinks and sandwiches if you choose
and service is well presented. Cabin crew are efficient and I find
friendly and if you elect to buy onboard products, they are reasonable
price and quality.
EasyJet review - by Sheldon Robinson
8 November 2006
Easyjet are fine until they cancel a flight and you try and get a
refund. They then turn into the company from Hell. I have been waiting
12 weeks for a response and to date have heard nothing from Easyjet. No
apology, no refund, nothing. I have written three times, sent 5 e-mails
and called over 20 times, including leaving 12 voicemail meSsages on
Andrew Harrison's (Easyjet MD) voicemail. He, like his company has no
interest in its customers or providing them with customer service.
Overall, an appalling experience.
EasyJet review - by David Chinn
5 November 2006
LGW-ALC-LGW Our first time on EasyJet, so no high hopes and some
trepidation but we were pleasantly surprised. Both flights on time,
pleasant staff and no nasty surprises. Check-in at LGW was crowded on a
Friday afternoon but the queues moved along and as we were quite early
we got 'A' boarding for our flight. In the end, the flight boarded in
one go but no problems. Check-in at ALC started exactly 2 hours prior to
departure and again it all worked well. We'll use them again for short
trips.
EasyJet review - by Andrew Murphy
27 October 2006
LTN-BUD. Excellent couldn't fault any of it. Check-in very quick and
smooth. Everything went on time and arrived at destinations early. Crew
could have been a little more cheerful, apart from that great! Always
good when you can hear the Captain through the PA system.
EasyJet review - by John McAlley
27 October 2006
LPL-SFX-LPL with easyJet. We also managed to check-in 10 mins before
the advertised time and found we were in Group B but we got the legroom
seats in Row 1 - dunno how the 40 odd people in front of us had missed
them! Take-off on time, flight good and early landing. I was also
impressed with eJ's partner - EuroCar - we were very quick being served
and managed to get a better car than we paid for - and with EuroCar you
only pay for the petrol you use unlike SOME companies! The return flight
was rather late arriving and taking off and we had the same APU problem
mentioned earlier. Didn't get Row 1 but we DID find the legroom very
good on the new Airbus 319 - much better than the old 737s that eJ used
to use.
EasyJet review - by Sandra Greener
27 October 2006
Great price great staff however we flew Stansted to Almeria, check in
opened at 1pm,we arrived at 12.15 no queues checked in,we had a D
boarding couldn't understand why then got chatting to other passenger's
and asked what time they had checked in as they had A boarding, they
checked in at 11,not sure why it had opened early! getting on the plane
was like a cattle market. Return journey we got there 20mins before
check in opened, I was given PB Children, as I have children under 10
(lady on desk very helpful) we walked to the airplane the back steps
were closed off, so being about 20th in the queue we waited while the
smaller children clambered up the stair's and also a couple of people
with walking sticks, then they opened the back stairs so all the B,C,D
bookings got on, leaving again a cattle market to find seat's with your
children, we were once again split up - it's just a shame that no one
can monitor these situation's.
EasyJet review - by Ned Hopkins
22 October 2006
NAP-ORY. Check-in at Naples was something of a mess. A long line had
formed in front of the desk marked for check-in. Then another desk
opened and there was a mad scramble from the first to the second line.
Our flight was ten (10) minutes late taking off, but 30 minutes early
landing. Seats were comfortable enough for a budget airline and a
90-minute flight. Sensibly, they did not recline, sparing people in back
of a row from knee-crunching discomfort. Snacks and drinks were served
at a nominal and fair price. Baggage claim in Paris was quick. All-in-
all, EasyJet was a good experience.
EasyJet review - by Andrew Coogans
19 October 2006
GLA-SXF-GLA. 0920 departure time from GLA was right in the middle of a
glut of international flights and therefore we had to suffer the longest
security queue I had ever seen, but not airline's fault. We were in
final group to board but managed to get seated 2 + 2. Once again found
Easyjet's A319s to be extremely lacking in legroom and general seat
comfort. Usual Easyjet bland but efficient product. Senior cabin crew
member was gossipping for the whole 2 hour outbound flight, about other
colleagues and general workplace nonsense. Private conversations not
really suited to loud volume chat within earshot of passengers. Return
crew good and their senior member was charming and clearly spoken. Both
flights left 10 mins late and arrived a couple of mins behind schedule -
one of my problems with EZY is their lack of urgency when behind
schedule. Price was not rock bottom but they did what they said they
would - nothing more, nothing less.
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