EasyJet review - by Lee Melbourn
6 March 2007

London Stansted to Estonia. Both flights on time, clean aircraft, excellent friendly crew. One great difference between easyjet and other low cost airlines is the crew do seem generally happy and actually smile. It makes such a difference. Priority boarding is well managed.

EasyJet review - by Jeffrey Leong
6 March 2007

I have flown the airline several dozen times now, mostly STN-EDI but have also STN to CPH and STN to GLA. Apart for some delays, it generally worked well for me. I am pleased that Easyjet sees sense in being flexible to not being too strict on the weight of the hand-luggage (within reason) allowed on board compared to its major low-cost rival in Stansted. Usually, I only have hand-luggage so I do not need to wait to retrieve my bag upon arrival. I have not tried phoning the airline for anything so I do not know how good or not they are on that. I have not use their onboard catering sold on board - I would do so if they are of better quality and value as Air Berlin's meals. I now avoid getting my boarding card online early as I had done so previously because I had always been given the lowest priority boarding (ie "D" boarding), which did not make sense to me. I am also not keen on their new "Speedy" check-in option which you have to pay extra. I just showed up and checked-in early. If Easyjet wants more business/other people to fly it frequently and regularly, it could encourage them to do so by perhaps introducing "frequent flyer points" to collect or enabling them to buy a book of "voucher" tickets at specially low fares.

EasyJet review - by Antony Davies
6 March 2007

LGW-MRS. Check in at LGW, functional and robotic Servisair agent. Flight delayed for 1hr with no reason for the delay given by ground crew or flight crew. In fact one would have thought the aircraft was flying itself as not one word uttered by the pilots from boarding to disembarkation. Light and airy brand new A319 with friendly relaxed cabin crew. Lots of smiles. Easyjet magazine is always a good read, fair selection of snacks etc at a price. Overall a good flight spoilt by poor/non-communicative ground staff/pilots.

EasyJet review - by A Needs
3 March 2007

Bristol to Marco Polo. We booked well in advance and about a week before the flight received a telephone call from Easyjet that the flight had been cancelled but we could fly the day before. We had already booked accommodation and I asked about having to pay for an extra night. Easyjet would pay the extra provided we supplied them with the receipts. We were a party of four and the extra night cost £126.00 for all of us. I was somewhat sceptical but accepted the change of flight and updated our hotel with the extra night. On our return I wrote to Easyjet and enclosed the receipts, within two weeks our credit card had been refunded. I cannot fault Easyjet.

EasyJet review - by Alan Wan
27 February 2007

LGW-BUD return. Great flight both ways purchased food and drinks which was good value £3 for a beer and the lemon chicken on sundried tomato bread very tasty. Flight out was 20 minutes late departing due to ATC but was on time for the return journey. Flight booked several months in advance for £65 great product for the money.

EasyJet review - by Mike Pendry
27 February 2007

I am extremely disappointed by easyJets attitude toward customers when things go wrong. I recently had a 3 hour delay for an easyJet flight out of Prague to Stanstead which meant I missed easyJets connecting flight to Edinburgh. The customer services response? Either sleep in the airport until a flight was available the next day or take a flight from Luton to Glasgow. When I choose the later option I incurred expenses of over £150. When I asked easyJet for compensation their attitude was "tough luck, try and claim off your travel insurance". I for one will never be traveling with easyJet again.

EasyJet review - by P Gore
26 February 2007

Priority boarding not worth the money as in instances where you are put on a bus to the plane priority passengers go first on bus, which means they are last on plane! On line check in facility brilliant, avoids queues and you just go straight to security. As far as I am aware Easyjet were the only airline to email passengers warning of the roadwork delays around Luton. I have had flights cancelled through no fault of EasyJet review - air traffic controllers strike etc - and have aways been offered an alternative flight, usually a more expensive one, at no extra charge to me. I use this airline very frequently as my daughter lives in Spain and find them excellent and superb value for money. Would recommend them.

EasyJet review - by K Miller
26 February 2007

I have flown Easyjet many times and find them excellent although the boarding process with children is a bit frantic especially at some non Uk airports where the boarding staff are pretty hopeless at letting kids/families on first. We tried speedy boarding this time at £5 a flight. It worked well at Luton but was a complete waste of money at Grenoble where the staff just did not give priority to speedy boarders or even families. You had to be quite aggressive to ensure you could sit next to your kids. Hostess was rude to my wife and told her she could not sit on the front row because she was travelling with children !. She made it clear that I was sitting with the 2 children one row back but the awful woman would not let her sit on the front row. I will travel Easyjet again as they seem punctual and are good value but I wish they would give seat numbers to families with children. And for those people who pushed past me without kids - next time I am going to let my young terror of a son sit next to you!

EasyJet review - by Joan Grey
26 February 2007

Many thanks to Easy Jet for making my first air travel for years as a disabled passenger so easy. No charge to take on board my portable oxygen supply - also wheelchair was taken away after boarding and back again to take me off. No problem, no fuss or hassle, cabin staff were so helpful.

EasyJet review - by Colin Gregory
26 February 2007

Newcastle - Ciampino return. It was our (2 adults 1 14 year old) first time with Easyjet so went with an open mind about what to expect, having read good and bad about them. Arrived at Newcastle 1.5 hours before check in supposed to open but credit to them here as they were open to check in all destinations so we ditched the case immediately. We were desperate to sit together so were on the ball when called for boarding and were first on the plane. Flight was problem free, I don't need to feel pampered so the standard of the cabin crew was irrelevant, they served our drinks in a friendly manner and that's the only contact I needed/wanted with them. Ciampino was more of a stampede. We arrived early to be front of queue at check in and were first onto the shuttle bus. By the time they were ready to board us the 2nd bus had arrived but we still got seats together despite my misguided panicking (we were always going to be among the first 40 or so getting on!! logic dictated that). Plane left and arrived on time both ways. I will definitely use them again as I am 100% happy with my experience and at £88 return for all 3 of us it was ridiculously good value. It's my 4th budget flight round trip (3 with Ryanair) and no problems so far. Time will tell.

EasyJet review - by Mark Kolodziej
26 February 2007

Easyjet flight EZ108 from Glasgow to Luton on 18 Feb - the flight was seriously delayed, leaving 2hours 10 mins after scheduled time. The crew did apologise. However, the more serious issue was that this has a major knock-on effect for those travelling onwards into outlying areas of London. I was travelling with hand baggage only, and I still only managed to get the 23.06 train into central London, which arrives there way after all the normal tube and suburban trains have finished for the night (it was a Sunday). The result - Easyjet's cheap fares are offset by having to pay for a taxi to get home from central London - £40 poorer. Now I cannot find a way to complain other than hang on their 10p/min phone lines. I must add that this was my first bad experience in over 4 years of using them. Still makes me think twice about flying on domestic routes.

EasyJet review - by John Ashworth
19 February 2007

LGW-AMS and return. Late notice booking and a pretty happy punter. Twenty minutes early both ways, nice clean A319 although a brute of a landing on the way back in the wind and rain of Gatwick - steady approach but a slam down producing gasps and much nervous chatter. Easyjet offer a very impressive product

EasyJet review - by Ian Waddell
19 February 2007

I have flown with Easy many times over the past few years and find them a good airline. There are one or two issues. Speedy Boarding can be a complete waste of money if you end up on a bus to the plane. As mentioned elsewhere, why when you check-in online are you allocated row C for boarding - it should be at least B or A. The crew members who make the announcements on board invariably sound as if they've got a mouthful of marbles and gabble through their scripts at top speed.

EasyJet review - by S Reed
19 February 2007

I recently took a return trip with Easyjet from Newcastle to Barcelona. The flights were roughly on time both ways and perfectly good value for the money. A few things could do with brightening up. The cabin crew announcements were difficult to hear because of poor diction – a feature of many budget airlines. Although a percentage of the passengers were Spanish, there was one short recorded announcement in Spanish, but all other instructions to passengers were in garbled English. There were no sandwiches available, just a restricted range of overpriced snacks of the salty/fatty/sugary variety, again a common airline feature. Coffee was vile. The fold-down table was wobbly and sloping, meaning that drinks were difficult to manage. Rubbish was only collected twice on the return trip, once when people were in the middle of drinking things and once just before descent. The crew were as smart as those dreadful orange uniforms would let them be. While I like the way Easyjet have demystified the status of cabin crew, there are much smarter ways of designing informal uniform. One of them had the most superbly applied lip gloss I have ever seen – a triumph of glamour in the face of sartorial depression ! She is obviously destined for business class on a posh airline. Crew very impersonal - probably tired. The main problem with Easyjet is its boarding procedures whereby seats are not allocated at check-in. Anyone daft enough to pay the extra few quid for preferential boarding gets killed in the rush at those airports where access to the plane is via a shuttle bus. The woman on the Easyjet departure gate at Barcelona was aggressive and inefficient. She issued contrary instructions as to where waiting people should stand and then began haranguing them when they misunderstood her. Easyjet should get a few tips from Jet2.com and BMIBaby to make things a bit slicker. I would check the alternatives before going Easyjet.

EasyJet review - by Scott Barker
15 February 2007

Glasgow / Malaga. Overall very good experience. New A319, seating good, aircraft interior spotless. Crew very attentive, chatty, polite and interested in the customers. We paid for the "speedy-boarding" which was not great. Apart from this, EasyJet offer excellent value and will fly them again.

EasyJet review - by Harry Albright
13 February 2007

Luton-Geneva-Luton, in both cases on 737-700s. The usual pleasant Easyjet experience, no frills but no fuss either. Cheerful flight attendants and ground staff. The flight out was bang on time, but we were about 10 minutes late on the return. I decided to try Speedy Boarding because the return flight was quite early and it meant I didn't have to rush to the airport, and Saturday is a busy day at Geneva with lots of skiers coming home. For this flight it cost a fiver each way, and the total price still worked out cheaper than BA. A couple of things to bear in mind. In Luton, the Speedy boarding code is printed on your boarding pass. However, there is no separate queue for SB. You have to know to go straight into the little holding area at the front of the queues. If in doubt, ask the gate staff. Otherwise it was efficient except that a wheelchair passenger had been preboarded and the flight attendants were holding the whole of row 2 for her family. I got the seat I wanted in row 1 but one of my fellow Speedy Boarders who was planning to sit in row 2 was not happy. In Geneva, the automatic check- in kiosks do not print the SB code on the boarding pass. You can have it written on by the bag-drop agent, but this isn't really necessary. Speedy Boarders are called first, and by name! For me, Speedy Boarding is actually about speedy deplaning. Being able to be one of the first off the aircraft and through the airport is a big plus. It also means that for early flights you can get to the airport just before check-in closes (or print your boarding pass at home if you have no checked bags) and still board first. So I would recommend it for people who want to be sure of the widest choice of seats but who like to spend as little time as possible in airports.

EasyJet review - by Raymond McKay
13 February 2007

I complained recently about EasyJet adding £5 for travel insurance without my consent. I now have to eat humble pie because on re-checking the site I find that the small print does allow for removal of this item. Of course this should be made very clear, and highlighted rather than just slipped in.

EasyJet review - by Nigel Barnsley
8 February 2007

Madrid - Liverpool - Madrid. I've flown Easyjet on this route 3 times in the last six months as a very viable alternative to BA into Manchester. Apart from the excellent price - 56 euros all in on the last trip, the A319s are clean, modern and relatively spacious. Cabin crew are friendly and attentive. Flights I've taken have arrived / departed on time and I've had no baggage problems. Drawbacks: only one flight a day and the poor public transport connections at Liverpool airport.

EasyJet review - by Andrew Orme
7 February 2007

Easyjet from Stansted to Alicante and back. Booked speedy booking on both legs. Called first at Stansted to board the plane before people with children, no problems. At Alicante advised to inform bus driver that we had speedy boarding, driver then put us in a seperate section at the front of the bus & opened our doors first to allow us the get on the plane before everyone else. Would use speedy boarding again. Plane very clean, left on time on both flights but had to circle above Stansted on return leg for 30 minutes due to congestion. Good flights & will use Easyjet again.

EasyJet review - by Louise Houston
7 February 2007

I fly with easyjet about twice a year, always to France. Every time the plane is late going to France and late coming back - last time it was delayed for nearly two hours. We were trapped in the boarding area during this time with no cash and a very hungry 3 year old and a 13 month old who needed some food. Needless to say we weren't allowed back into the duty free area or cafe to sort this out. Also, be careful with your buggies when you travel with this airline: the first buggy was actually driven over - there were tyre marks on the cover! It was totally wrecked and we ended up struggling back to London Bridge carrying a baby as well as the luggage. Second year the cheap buggy we bought especially for travelling was wrecked on the way out there. Third year we had our "fits as hand luggage buggy" except they'd just brought in all the terror restrictions so we had to stow it!

EasyJet review - by Justin Flynn
5 February 2007

Check in smooth London Gatwick to Belfast and return was on time. Cabin service for the short flight was fine although we were served our beers warm and in a cup of ice! Couldn't believe it.

EasyJet review - by Pam Bromley
29 January 2007

Just returned from visiting Barcelona from Liverpool via easyJet. My first trip on a budget airline so I wasn't sure what to expect and was very impressed by how well thought out the service was. The staff were efficient and friendly, everything ran on time, the aircraft clean and well maintained and the on board refreshments were reasonably priced and good. No frills and no fuss but comfortable and stress free to travel with. I also found their website very user friendly. I will look forward to travelling with them again and I would recommend them to friends.

EasyJet review - by Damian Walsh
29 January 2007

In early January we took our first flight on Easyjet and it was also our first experience of an European discount carrier. Our flights from East Midlands airport to Rome Ciampino on time. The staff were friendly and check in smooth. The self check in at East Midlands was very efficient and we checked in and deposited our bags within ten minutes. Combined with the great value fares we were satisfied customers.

EasyJet review - by Andrew Coogans
26 January 2007

GLA-BRS. Usual EasyJet service - a little bland and boring but they do exactly what they promise they will - get you where you want to go at a good value price. The crew in the air and on the ground were efficient, and the PAs were easy to understand. The one thing I never understand though is when doing internet check in, why are you placed in boarding group C? Surely the point of internet check in is to encourage people with hand luggage only to check in online and save money on check in staff etc at the airport? Surely if you get an early boarding number by checking in online you will be more likely to do so.

EasyJet review - by Karen Ardern
26 January 2007

I have had many good experiences of flying with EasyJet, I find the website easy to navigate and have even booked hotels through their website. On the whole have found the services to be what they promise. I have recently returned from Palma Majorca and due to fog at our destination airport our flight was cancelled - this couldn't be helped and we understood this to be beyond every one's control. We were promptly booked onto the flight for the next day. My complaint is about their customer service when things go wrong. All I need is a carriers report stating that our flight was cancelled and we were delayed for over 24 hours. Apparently I should have been given this documentation at the time. I like others have tried and tried to contact them via telephone and also email. Each time I telephone I am assured that head office will dispatch this report - that is if I can get to speak to someone. Emails go unanswered. Come on EasyJet this service is letting you down!

EasyJet review - by Peter Stollery
26 January 2007

Easyjet Speed Boarding is this a waste of money or will it be reorganised. At Stansted for Munich on 22.01.07 flight, we were correctly invited to board as a promised priority, however the flight was not ready and all remaining passengers joined us at the open terminal door with a below 0 degrees temperature for a15 minutes wait until the aircraft was ready for boarding. We were then all invited to board resulting in a stampede for seats. We both in advanced years (76) with impaired mobility could not keep up in the rush. Return Journey next day form Munich we were carefully correctly invited to board first at Munich with other Speed Boarders to find we were first on the Bus for the aircraft and those last boarding the bus had were advantage in being able in a general rush for seats to be first aboard. A general census of remarks made by similar speed boarding passengers were why bother to pay extra for a facility they cannot at this time control.

EasyJet review - by E Green
26 January 2007

Airlines like Easyjet should be required to have at least one member of full time (non-contract) staff on-site at all times to deal with issues rather than telling customers that they will need to address an issue by calling (at the customer's expense) or writing to the airline. In my case, I discovered at the airport that the easyjet website had published different information about the cost to transport skis than what was in the terms and conditions. Even though I had a printed (time stamped) copy of the easyJet baggage web-site, I was told that the terminal staff could not help me because they were "just sub-contracters who didn't actually work for easyJet" and that I would have to pay the higher fare "because that was all that the computer system would accept" and then call easyJet afterwards to be refunded the difference.

EasyJet review - by Graham Walter
26 January 2007

Marseilles to Gatwick. Aircraft on time. Cabin crew very friendly, aircraft clean, great flight, great price.

EasyJet review - by Graham Norman
26 January 2007

I was due to fly from Bristol to Rome on 18 January - the day of the gales - but my flight was cancelled as were many others from Bristol that day. It was chaos! Easyjet needs to have a contingency plan in place for when this sort of thing happens. They had plenty of check in staff but only two (one of who was on the phone) dealing with queries and rebookings. I think the queue went twice around the check-in area. There were a lot of angry customers, although I find it hard to accept the abusive and aggressive behaviour of many. The staff were only doing their jobs after all. On the plus side, I was able to reschedule my flight at the same price for couple of weeks later even though the costs were much higher. Although it was the next morning before I could get through on the phone.

EasyJet review - by Phil Rollinson
22 January 2007

PRG to London Stanstead on 20 Sept 06 (1700hrs). Arrived Prague a little late from Moscow, but still before published check in close time (1630hrs) at Prague Easyjet counter. On arrival at Easyjet check in however, we (party of 4) found the place empty and after locating the Easyjet agent (no marked office here) thro airport information, were told that the check in had closed early - no reason offered. We had ongoing bookings and commitments in UK as Aussie tourists, so we were offered (at our expense) tickets on a late night easyjet flight to Gatwick. No offset funding was given for the early closed flight, and the agent told us to take up the matter with Easyjet in the UK. We were able to move our hire car pickup from Stansted to Gatwick, and then drove to our pre booked hotel near Stansted in the early hours of the following morning. Tried ringing Easyjet when back in UK - unsuccessfully, usually from being moved frustratingly around their phone menu, or could not even get a connection to customer service. Tried Emails on 4 occasions to their customer service on our return to Australia, without receiving any reply. Have given up on this airline, and will never use them again, and will tell everyone I meet not to trust Easyjet. We have been using air travel around the world for over 40 years, and know the ropes on airline tricks. Cheap airlines invariably overbook their flights and rely on non shows to allow them to fill and go. In this case I think Easyjet had filled their flight to Stansted, and the easy way out was to shut the turnstiles - plenty of other mugs out there for future cheap flights, so the loss of a few customers could be tolerated. Goodbye Easyjet. First and last time for this group of Aussies.

EasyJet review - by Lisa Olejniczak
22 January 2007

Dortmund-Luton-Dortmund 18th of January - the day of the big storm in Europe. Flights cancelled, no chance of getting out of Dortmund (using trains and buses). The crew of Easyjet professional and very friendly - trying to do their best to keep everything going. The whole airport crew was marvellous. The flights that we could get on the next day, were on time, the aircraft are fine, crews friendly and we enjoyed it. I will recommend and fly Easyjet as often as I can. I am happy to find out, that there still is a humanious behaviour among the airlines - even if they are ranked as "cheap-airlines" - friendliness should not be depending on the amount of money being spent on whatsoever.

EasyJet review - by Mike Preston
19 January 2007

I use this airline a lot and have just done a LTN-NCE-LGW. I continue to be favourably impressed with Easyjet's punctuality, level of service, condition of equipment, and the unobtrusive efficiency of the staff. Both flights were early, and despite being almost full, as comfortable as one can reasonably expect from a LCC, particularly the A319 used on the LGW leg. Despite the constant moaning I hear about this airline, I have only praise for them but perhaps I've been lucky.

EasyJet review - by Tony Lees
19 January 2007

Luton-Edinburgh return, January 2007. Mid-afternoon check-in at Luton. Check-in chaotic as the airport staff were about to evacuate the terminal due to a smell of smoke. Flight half empty. Staff fine. Return flight - arrived at airport early, tried to check in (accidentally) for a flight one hour before mine - check-in empty, clerk suggested that ticketing staff would rebook me free on the earlier flight. Whole experience took about two minutes. Flight pretty full, friendly crew, but echo the previous comment abut not being confident of their abilities in an emergency - they do seem a bit distracted! Still, an infinitely better carrier than Ryanair, just because they're a bit more human.

EasyJet review - by Franco Guazzi
9 January 2007

I used Easyjet for the first time to fly back home for Christmas in December from AMS to MXP. The flight was on time, a/c (A319) was clean and had enough legroom. I appreciated that the F/A were both Italian and English speaking people, it is nice when a LCC tries to be both an i

EasyJet review - by Paul Smith
9 January 2007

Berlin Schoenfeld to Luton - 3rd January. Arrived at Berlin 1.5 hours before check in desk closed. Airport was total chaos. Took us over 1 hour to get bags checked in. Just made it 10 mins before check in was due to close. Never before have I seen so many people at Berlin Schoenfeld. Need more people working on the check in desks for sure. Not sure what would have happened if we were still in the queue when the check in for the flight closed. Eventually boarded the flight and had no problems. Have flown Easyjet many times and always found them to be better than Ryanair. Will continue to use in the future. Berlin Schoenfeld, get your ground operations in order. You have always been efficient before, put your house back in order please. Germans are noted for their efficiency.

EasyJet review - by M Talbot
9 January 2007

Luton to Dortmund return. Flights over Christmas and New Year period. Despite the fog at Luton on our departure day (22/12), the early morning flight out was ok. the only delay was caused by the baggage handlers taking time to load the passengers luggage. Return flight was on time and on both flights the AC was clean, cabin crew were efficient and the pilots kept us updated throughout our journey.

EasyJet review - by Adrian Watts
3 January 2007

I use easyjet around 5 times a year flying to different european destination from Bristol. In the years I have flown them I cannot fault the package. A good general service on board - 95% of the flights I have taken have been bang on time, although I have had a couple of delays each being around 4 hours. Easyjet does the job and gets you to your destination cheaply - what else do you need. Overall I cannot fault the airline. My only criticism is their flights do seem to be getting more expensive lately.

EasyJet review - by Martin Faulkner
20 December 2006

I can only say that they've never let me down over the years, including recent Stansted-Newcastle, Stansted-Munich and Edinburgh-Gatwick flights. Only the latter was delayed, and in any case only by half an hour or so - on a Sunday evening, I'd still have been sitting on a train somewhere near Darlington by the time we eventually touched down in London, so I don't really see any grounds for complaint. Like any low- fare airline, of course, you very much get what you pay for - minimal service to the point of brusqueness, not aided by the hideous orange hue throughout. I think any frequent traveller should be able to weigh up the risks of travelling with an airline Easyjet and come to a more or less positive conclusion, irrespective of the occasional hitch.

EasyJet review - by Chris Seal
20 December 2006

Berlin Schönefeld to LGW . Checked in online, paid for Speedy boarding and printed off boarding pass. Speedy Board is really useful if you need to guarantee getting off the plane first (e.g. first thing on a Monday morning when going to work). It also means you don’t have to get to the airport early to get into block A for boarding (again useful for an early morning flight). We were escorted to the pre-boarding area and were a little dismayed to see a bus waiting outside. You are told on the website that sometimes you are bussed to the plane and therefore they cannot guarantee being boarded first. However, the ground staff took us onto the bus first and told the bus driver that we were “speedy boarders” and therefore the driver let us off the bus first and we were first onboard the plane. Unfortunately the plane had to de-ice so we were a bit late.

EasyJet review - by Alex Mackay
12 December 2006

Luton to Barcelona return, part of a package. Check was quick and smooth - no queuing and friendly staff. Flight smooth, drinks and food expensive. The return leg was equally as good, no queue at the check in, quick through customs and another empty flight! Bags on the baggage claim belt before we got through customs and we were out of the airport within 10 mins from leaving the plane! Overall a really good experience - get the cheap flight, do your homework and have no expectations and then you will not be disapointed!

EasyJet review - by Matt Deacon
10 December 2006

Like Brigitte I had big problems obtaining a refund for a cancelled flight, I would suggest you threaten them with a county court summons. This should do the trick, it worked for me, but it took 3 months!

EasyJet review - by Brigitte Rabault
10 December 2006

In September, we were booked to fly from Gatwick to Mallorca with EasyJet. The flight was cancelled at the last minute without a word of explanation or apology from EasyJet. In fact, their staff were extremely unhelpful and even, at times, rude! We were told quite curtly that we would have to apply for a refund on line; this, we have done now on five occasions and have written to their Chairman and Chief Executive who have ignored our letters. We are still awaiting reimbursement for the cancelled flight. Can anyone advise what one should do to obtain our money back?

EasyJet review - by Pete Salisbury
10 December 2006

East Midlands - Venice Marco Polo return. Excellent flight, friendly cabin crew, well informed by Pilot, clean aircraft. £63 return for two of us. Pleased when stroppy Italian at Marco Polo (holding a 'D' boarding card) was told to get to back of queue by gate personal. However bit annoyed that could not (obviously) take drinking water through either East Mids or Marco Polo, but at East Mids could buy Airside, however at Marco polo after purchasing bottle of water on airside after going through security had to give it up at boarding gate! Flight on time.

EasyJet review - by James Qurashi
7 December 2006

GVA to LGW return. Very clean aircraft on both trips. FAs polite and helpful. After taking BA and Swiss on most occasions EZY pricing was very acceptable considering that I bought 2 tickets online 10 hours before the trip! I admit the flight out was 3/5s full but coming back it was full. The only down side is that the extra cost if you have to get the Gatwick Express or train to centre of London after that, it bumps the price up. For those who live in the area of LGW, I can only say take EZY, for those who need to get to central London such as myself, the tube is cheap from LHR or LCY so BA or Swiss will do (providing they have good offers and you book well in advance), it is just a question of flight times and pricing.

EasyJet review - by Barry Gill
7 December 2006

LGW-SXL. Check-in early to get preferred seat as Easyjet offer a strict boarding policy, First to check-in, first to board the aircraft. Excellent idea it's better than usual scrum on Ryanair. Excellent value brought £49 seats on the day of departure, plane (A319) spotless, service was good onboard. Arrival at Schonefeld was painless cleared customs and retrieved bags within 20mins of arrival-beat that UK airports. Would recommend EasyJet review - excellent value.

EasyJet review - by Nicolas Siega
4 December 2006

Bristol to Venice, return with Easyjet, the flight out was delayed 50 minutes due to a technical fault, we were boarded but the captain kept us well informed and this helped a great deal. The aircraft was an A319 and appeared new and very clean. FA's were chatty and helpful and we enjoyed the flight. Have to say the legroom appeared better than BA or Virgin. Return on time, same clean, virtually new aircraft and another helpful and pleasant crew. Have to say that the Easyjet ground staff at both Bristol and Venice were polite and friendly. Have flown with Easyjet many times and to be honest I don't think that you can fault them, they are very competitive on pricing and we have never had an unpleasant flight with them.

EasyJet review - by Nicolas Siega
3 December 2006

Paris - Milan. One flight canceled, the other 3 hours late. Mixed info (after having heard that the flight was going to have 2 hours delay, I read "on time" and start to panic) - last but not the least, they gave us a false excuse (strike in Milano, when in fact those stikes concerned only the public transport, and excluding the Malpensa Express, so airline staff could get to work). Conclusion : Easyjet yes, when you really can have a huge price gap (meaning when ticket ordered long in advance) and if you like gambling. Other was, to be avoided, absolutely not worth saving 100EUR for this. I strongly hope that one day consumers will start to react and refuse to be taken for such fools.

EasyJet review - by Ken Thorn
3 December 2006

Just flown Easyjet from Alicante to Luton and back with my wife. One of my best ever flights, good landings, marvellous cabin staff very polite and helpful, more leg room than other airlines. Flights were on time both ways and most of all they offered the cheapest price for my trip. One gripe is I wanted to contact Easyjet direct and seem unable to find an email address to do so. Still thanks Easyjet.

EasyJet review - by Gyorgy Szeibert
3 December 2006

Finished a trip with Easyjet SXF-BUD. In Berlin Schönefeld they have own terminal with all-flight check-in so sometimes not a dream that terminal. Arrived early but had to stand on the row a lot beacause something went wrong. Not really professional organising skills were found by easyjet' members. After boarding, safety demonstration were also in Hungarian (that's really a nice touch), plane arrived on time. All in all, easyjet keeps its pricing low and I'm not mind to use them ever again - in this route already forget Malev (and temporary AirBerlin in the past as well).

EasyJet review - by Sandra Collyns
27 November 2006

Glasgow - Gatwick on a very new A319. The service was excellent - and FA's extremely friendly. Boarding and leaving the aircraft was very slow and the flight was 15 minutes late with no apology.

EasyJet review - by Gillian Day-Proctor
27 November 2006

I had occasion to fly with Easyjet in October of this year. Passengers please beware that you adhere strictly to the guidance ruling of baggage allowance ( I foolishly did not but was prepared to pay the £10 extra bag charge as stated on their information page. However, what is not made clear is that a charge of £10 per kilo will be applied - thus my excess 11 kilo's cost me a further £55 - more than the flight cost. EasyJet review - if a price per kilo is to be levied then please ensure that is stated clearly on your terms/information page.

EasyJet review - by Graeme Bell
27 November 2006

Gatwick - Berlin Schoenefeld - Gatwick. Booked online and used the new speedy boarding system for £7.50. As I am very tall always want the bulkhead or emergency exit seats but always late to check in and never get on board first. Flight at 19.55 was delayed for 40mins, over 100 people waiting to board and the usual scrum to get on but the excellent staff on gate called only speedy boarding first. I was on first, much to the annoyance of some passengers and got my seat. Same on return journey. Have used Easyjet loads of times from Bristol and Gatwick and never had a problem. A319 planes are all nearly new and very clean. If you want to get on first pay the speedy boarding fee. Its worth it.

EasyJet review - by Jenny Bentley
25 November 2006

LGW to ATH return in Nov. Checked in the night before and got A group boarding, but they still let pax with children go first, irrespective ot their group. Now that boarding passes are printed I can't see why they don't allocate seating and avoid the scrum! However, very pleasant FAs on both journeys, no significant delays. Aircraft clean and food selection OK. Overall a pleasant experience.

EasyJet review - by Ian Aitchison
25 November 2006

Luton - Paris - Luton. Booked about 10 days in advance so got a good price of £60. To be honest I was expecting to have some problems with late departures, crowded flight and generally an experience to forget. How wrong I was. The online checkin proved straight forward and saved some time at Luton, which was welcome. Flight was only 50 mins but the 737-700 gave good space (better than Ryanair), the FA's were helpful, attentive, polite and injected an element of humor which went down well. All in all I got a comfortable and relaxed feeling about the whole experience. Well done Easyjet. All they have to do is get seat allocation sorted then I will be satisfied.

EasyJet review - by Christoffer Madsen
25 November 2006

MXP-LIS-MXP. Both legs on newish Airbus 319's. Outbound: Check-in a bit slow, but staff friendly and polite. A staffmember in Milan refused to issue a boardingcard to a person who - in her opinion - did not use his own passport. She was about to call the police when he left the check-in area, so clearly she had a point there. Nice to see security being taken seriously even by low cost companies! In Milan boading started a bit late, but priority boarding was strictly applied and the usual "cheaters" were told to wait! FAs young, cheerfull and efficient, although only 1 out of 4 spoke Italian and none of them portuguese! Not a nice thought in case of emergency..aircraft was only about 60% full so plenty of space, and the pilote gave several announcements throughout the flight. Arrived in Lisbon on time. Return flight was more or less the same, a lot more passengers this time, crew friendly and efficient, all Italian/english speaking. We left on time and arrived in Malpensa 10 mins early. All in all I had a very pleasent experience with Easyjet and will use them again without doubt.

EasyJet review - by T Novakova
20 November 2006

I have exactly the same experience as described below. EasyJet cancelled my flight and it has been more than three months now I have been trying to get my money back. I will not risk and try to fly them again. Their customer service is not worth it anyway.

EasyJet review - by Robert Bushby
18 November 2006

Gatwick to Faro and back on A319s. Pleasant flights, pleasant staff, reasonable fares, minor hiccup in that we were 45 mins late outbound but it was a busy Fri afternoon, on the other hand we were 30 mins early inbound so it balanced up. In my experience of the past few months the Easyjet operation from Gatwick is quite good and we are happy to carry on using them. My advice to new users of this site is to check in as promptly as possible to get in the early boarding group(s) at Gatwick but this strategy does tend to fall down elsewhere especially when buses are used out to the aircraft.

EasyJet review - by Keith Partington
15 November 2006

I always seem to hear mixed comments regarding easyJet but have never had a problem. Any company that regularly puts itself in the spotlight on TV and still grows must be doing something right. From check-in to the bubbly cabin staff via a very competitive fare, I would choose them over the other LCCs I have tried. I flew LTN-BRE-LTN on 9th - 11th November and had a very pleasant experience. The B737-700 looked a little more jaded and cramped than the A319 I took to BFS recently but the staff were great. I think they should take on the new FlyBe/BA Connect combined operation head on (even from nearby airports) as they will win hands down. FlyBe radically reduced their LPL-BHD service as easyJet were offering a superior one from LPL-BFS. While they do all that, could they also shift the flight I just took from the zoo called Luton to Gatwick please?

EasyJet review - by Ben Williams
12 November 2006

LPL-AMS-LPL - No problems at all with either the airline or the planes. Outbound the crew were too busy chatting amongst themselves to pay attention to their job - to the extent where the pre-recorded section of the safety briefing (on the new A319) was played in German, unnoticed by any of them. I find EZY generally reliable and friendly, but have little faith that the FA's would be much cop in an emergency.

EasyJet review - by Michael Leslie
12 November 2006

LGW-PRG-LGW. No apology for outbound 40 min delay. Seats hard and uncomfortable, glad I am not any taller. Everything always seems a mad scramble though. Check in, boarding. At Prague they were allowing anybody who queued to board regardless of boarding group. Defeated the whole object of getting to airport early. On board service seems very labour intensive with crew leaving trolley to go back and forward to galley for things. Next time it's back to BA!

EasyJet review - by Tim Powell
12 November 2006

MAD-GVA-BRS-MAD 30 Oct- 6 Nov. Three segments on Easyjet Airbus 319s in each case. Departures all on time and arrivals within 5-10 minutes of scheduled arrival times. You can buy drinks and sandwiches if you choose and service is well presented. Cabin crew are efficient and I find friendly and if you elect to buy onboard products, they are reasonable price and quality.

EasyJet review - by Sheldon Robinson
8 November 2006

Easyjet are fine until they cancel a flight and you try and get a refund. They then turn into the company from Hell. I have been waiting 12 weeks for a response and to date have heard nothing from Easyjet. No apology, no refund, nothing. I have written three times, sent 5 e-mails and called over 20 times, including leaving 12 voicemail meSsages on Andrew Harrison's (Easyjet MD) voicemail. He, like his company has no interest in its customers or providing them with customer service. Overall, an appalling experience.

EasyJet review - by David Chinn
5 November 2006

LGW-ALC-LGW Our first time on EasyJet, so no high hopes and some trepidation but we were pleasantly surprised. Both flights on time, pleasant staff and no nasty surprises. Check-in at LGW was crowded on a Friday afternoon but the queues moved along and as we were quite early we got 'A' boarding for our flight. In the end, the flight boarded in one go but no problems. Check-in at ALC started exactly 2 hours prior to departure and again it all worked well. We'll use them again for short trips.

EasyJet review - by Andrew Murphy
27 October 2006

LTN-BUD. Excellent couldn't fault any of it. Check-in very quick and smooth. Everything went on time and arrived at destinations early. Crew could have been a little more cheerful, apart from that great! Always good when you can hear the Captain through the PA system.

EasyJet review - by John McAlley
27 October 2006

LPL-SFX-LPL with easyJet. We also managed to check-in 10 mins before the advertised time and found we were in Group B but we got the legroom seats in Row 1 - dunno how the 40 odd people in front of us had missed them! Take-off on time, flight good and early landing. I was also impressed with eJ's partner - EuroCar - we were very quick being served and managed to get a better car than we paid for - and with EuroCar you only pay for the petrol you use unlike SOME companies! The return flight was rather late arriving and taking off and we had the same APU problem mentioned earlier. Didn't get Row 1 but we DID find the legroom very good on the new Airbus 319 - much better than the old 737s that eJ used to use.

EasyJet review - by Sandra Greener
27 October 2006

Great price great staff however we flew Stansted to Almeria, check in opened at 1pm,we arrived at 12.15 no queues checked in,we had a D boarding couldn't understand why then got chatting to other passenger's and asked what time they had checked in as they had A boarding, they checked in at 11,not sure why it had opened early! getting on the plane was like a cattle market. Return journey we got there 20mins before check in opened, I was given PB Children, as I have children under 10 (lady on desk very helpful) we walked to the airplane the back steps were closed off, so being about 20th in the queue we waited while the smaller children clambered up the stair's and also a couple of people with walking sticks, then they opened the back stairs so all the B,C,D bookings got on, leaving again a cattle market to find seat's with your children, we were once again split up - it's just a shame that no one can monitor these situation's.

EasyJet review - by Ned Hopkins
22 October 2006

NAP-ORY. Check-in at Naples was something of a mess. A long line had formed in front of the desk marked for check-in. Then another desk opened and there was a mad scramble from the first to the second line. Our flight was ten (10) minutes late taking off, but 30 minutes early landing. Seats were comfortable enough for a budget airline and a 90-minute flight. Sensibly, they did not recline, sparing people in back of a row from knee-crunching discomfort. Snacks and drinks were served at a nominal and fair price. Baggage claim in Paris was quick. All-in- all, EasyJet was a good experience.

EasyJet review - by Andrew Coogans
19 October 2006

GLA-SXF-GLA. 0920 departure time from GLA was right in the middle of a glut of international flights and therefore we had to suffer the longest security queue I had ever seen, but not airline's fault. We were in final group to board but managed to get seated 2 + 2. Once again found Easyjet's A319s to be extremely lacking in legroom and general seat comfort. Usual Easyjet bland but efficient product. Senior cabin crew member was gossipping for the whole 2 hour outbound flight, about other colleagues and general workplace nonsense. Private conversations not really suited to loud volume chat within earshot of passengers. Return crew good and their senior member was charming and clearly spoken. Both flights left 10 mins late and arrived a couple of mins behind schedule - one of my problems with EZY is their lack of urgency when behind schedule. Price was not rock bottom but they did what they said they would - nothing more, nothing less.