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easyJet Passenger Reviews and easyJet Customer Trip Reports
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easyJet Customer review : 2 August 2012 by R DeVido (USA) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Nice-to-Paris. The airline is not forthright with fees that add up and the service is terrible even if it is a
"value airline." There is no value. The price ended up being close, if not the same as a full-service airline (we
each had 1-checked bag and 1 carry-on). From the inundating emails that are confusing to all the extra
advertising in them as well as on the plane (headrests on the plane) to the atypical check-in/boarding,
unhappy employees and ridiculous follow-up survey, there is nothing good about this airline in my opinion.
I understand that airlines need to charge for baggage now. A la carte pricing is indeed the way to go. After
paying for my wife to check her carry-on in order to carry her purse on the plane (queuing twice - different line
if you need to pay for an extra bag), I was also asked if I wanted to pay to check my bag since I had a
computer bag, which is slim compared to most. Instead of paying another 30-40-50 Euro I stuffed it into my
soft carry-on travel bag. The queuing at the gate was awful, no seat assignments or boarding-groups for
loading. We were concerned about being able to sit together because of the mismanaged and unorganized
cluster to load the plane with many people creatively queuing. After going through that with the unhappy
service agents, I was asked at the gate to verify the size of my bag on one of the bins. After stuffing my soft
(roundish) carry on into the rectangle for the unhappy attendant, we boarded. I will never fly EasyJet again.
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easyJet Customer review : 1 August 2012 by J Woolf (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Just returned Jersey to London Southend on EasyJet flight. Straight to check in desk on outward and inbound
flights, no queues. Although short flight aircraft was relatively new and clean and tidy, plenty of room in
seats was able to sit by emergency exit which was a bonus. Cabin crew on both flights were cheerful and
attentive, no delays at all, a great experience from out local airport, will certainly be using EasyJet again
from London Southend.
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easyJet Customer review : 1 August 2012 by N Owens (Australia) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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LPL-BCN and BCN-CDG. Smooth efficient service from start to finish. Good value for money. The rules about
baggage weight, check-in etc are easy to understand and there's no trickery like with Ryanair. Makes sense
for intra-European travel. Recommended.
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easyJet Customer review : 26 July 2012 by Peter Boasman (USA) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Great experience compared to last year. The level of customer service and communication has improved. In
particular, the organisation at Palma was excellent. As a result, the queues moved rapidly and the waiting
time was reduced considerably. Air-crew were polite and the captains on both flights were communicative,
informing passengers throughout the flight about any developments, place/sights of interest. This made the
experience far more enjoyable!
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easyJet Customer review : 26 July 2012 by K Stokes (Scotland) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Inverness to Bristol at the end of May with a toddler and a baby. Cabin crew couldn't be anymore helpfu, the
flight attendant took my 3 month old while I was getting my son strapped into his seat and putting my bags
under my seat. They kept coming and asking if I was ok or if I needed anything during the flight. Seating
was roomy enough for me and plane was clean.
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easyJet Customer review : 25 July 2012 by D Freitas (Portugal) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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FNC-LIS-FNC. They are mostly on time and their prices are a bit lower than other airlines. That is the reason I
choose them. However there should be more cleaning of planes before boarding for another flight. Their cabin
crew, though attentive and smiley tends to disappear after sales services. The painting on the aircraft needs
some repair as their orange is fading away.
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easyJet Customer review : 25 July 2012 by R Walker (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Just completed a NCL to PMI and return, both flights on time, good crew, good service but my wife is disabled
with a hip injury. Good assistance at NCL but woeful at PMI. Flown to PMI lots of times and never had a
problem.
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easyJet Customer review : 25 July 2012 by J Fox (Ireland) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Luton (LTN) - Keflavik (KEF). Outbound 10/07, Return 19/7. First time using LTN and check-in was a
shambles, bordering on chaotic. Joined the bag-drop queue as I had previously checked-in online. I had
arrived 45mins prior to the closing of the flight. Then the confusion began as I had noticed EasyJet have
"Last Minute" Check-in Queues and KEF appeared on the screen among others. One guy was just shouting
instructions at masses of people instead of having staff meeting passengers as they arrived for queuing. I
joined the "Last minute" queue only to be held up by 3 other passengers who had either missed their check-
in time or had excess baggage. As flight closing time was approaching I then moved to a third queue and
explained what I'd endured calmly and she said I'd better pay to go through the priority security lane as the
flight was about to board. I did eventually make it to the gate on time and thankfully service on both flights
by staff was excellent. Boarding was organised and unproblematic and staff were friendly and efficient in both
directions. Food was reasonably priced and good quality. Staff on return leg were that little bit more attentive
and polite. Pity they are let down by the chaos at check-in at LTN.
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easyJet Customer review : 23 July 2012 by O Easton (UK) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Flew LGW-TLS-LGW and the flights were great. The seats gave ample legroom and enough width. I used
speedy boarding which gave priority check in, priority boarding, saving the long wait in the normal boarding
queue. The new Airbus aircraft are clean and give a nice atmosphere to fly in. Overall, easyJet gave a good
budget airline service, its only the pricing and service charges that are a let down.
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easyJet Customer review : 23 July 2012 by Mateo Fernandez (Spain) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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MAD-LYS. Flight was cheap and it was worth it. Legroom was poor, flight was only 75 minutes. You have to
make some sacrifices, no recline, limited legroom, but I found it worth it. However, 2 problems. Since it is a
low-cost airline, you have a chance of being delayed. My flight arrived 50 mins late. Secondly, I understand
you have to pay for the food, alcoholic beverages or other beverages, but why do they make you pay for a
simple bottle of water? Overall, a great experience.
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easyJet Customer review : 23 July 2012 by D Huggett (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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London Gatwick to Toulouse and back on Airbus A319. Boarding was civilised even though flight was full.
Seats and interior were spotless - we took off on time and flight was smooth. Cabin crew were polite and
friendly. On the return flight the plane was full again and there was a slight delay in departure. Whilst
waiting the auxiliary power was not working so the cabin became very hot in the 35C heat but cabin crew
offered water to all passengers. I took advantage of the inflight catering which wasn't too bad at all. Landed
on time but the plane parked up at the North terminal instead of the scheduled South terminal which caused
a bit of confusion amongst passengers near me.
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easyJet Customer review : 17 July 2012 by C Grant (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Being a frequent, and also nervous flyer, I do think that Easyjet is by far the better of the budget/charter
airlines. We always purchase speedy boarding which unlike others does give you a designated check in and
first on the plane. As somebody that finds it impossible to travel light, I particularly like their no weight hand
luggage restriction; we put all the heavy items in hand luggage leaving the 20k for clothes etc. As a nervous
flyer I particularly welcome the Captains comments during the flight. Yesterdays Malaga to Bristol flight was
excellent, the Captain was very informative and the staff lovely. The only complaint I have and its probably
not the airlines fault is that when we land at Bristol its always at one of the far gates and we have about a
20 minute walk to the luggage reclaim.
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easyJet Customer review : 17 July 2012 by A Tridgell (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Just got home LGW - Bodrum, first time I've flown with easyJet. Very impressed with them. Got free Speedy
Boarding both ways (my daughter has a medical condition which we explained and they were fine about).
Took extra hand luggage for my daughter but this wasn't questioned. Seat room fine (and we are not tiny),
cabin crew very friendly and helpful both ways. Overall enjoyable flights.
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easyJet Customer review : 16 July 2012 by A Myers (Ireland) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Flew Belfast to Malaga return. Carry on baggage was checked three times by two different easyjet staff at
boarding gates in Malaga. I had a very small cross body handbag and was instructed by a very rude staff
member to place in it my hand luggage. I had huge difficulty explaining this was my hand luggage and I
didn't have any other bag. Felt very peeved by this as I had just paid E48 for being 4kgs overweight in my
checked in luggage. I will never travel with Easy jet again due to their complete lack of customer service and
respect.
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