easyJet Passenger Reviews and easyJet Customer Trip Reports

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Nice-to-Paris. The airline is not forthright with fees that add up and the service is terrible even if it is a "value airline." There is no value. The price ended up being close, if not the same as a full-service airline (we each had 1-checked bag and 1 carry-on). From the inundating emails that are confusing to all the extra advertising in them as well as on the plane (headrests on the plane) to the atypical check-in/boarding, unhappy employees and ridiculous follow-up survey, there is nothing good about this airline in my opinion. I understand that airlines need to charge for baggage now. A la carte pricing is indeed the way to go. After paying for my wife to check her carry-on in order to carry her purse on the plane (queuing twice - different line if you need to pay for an extra bag), I was also asked if I wanted to pay to check my bag since I had a computer bag, which is slim compared to most. Instead of paying another 30-40-50 Euro I stuffed it into my soft carry-on travel bag. The queuing at the gate was awful, no seat assignments or boarding-groups for loading. We were concerned about being able to sit together because of the mismanaged and unorganized cluster to load the plane with many people creatively queuing. After going through that with the unhappy service agents, I was asked at the gate to verify the size of my bag on one of the bins. After stuffing my soft (roundish) carry on into the rectangle for the unhappy attendant, we boarded. I will never fly EasyJet again.

Just returned Jersey to London Southend on EasyJet flight. Straight to check in desk on outward and inbound flights, no queues. Although short flight aircraft was relatively new and clean and tidy, plenty of room in seats was able to sit by emergency exit which was a bonus. Cabin crew on both flights were cheerful and attentive, no delays at all, a great experience from out local airport, will certainly be using EasyJet again from London Southend.

LPL-BCN and BCN-CDG. Smooth efficient service from start to finish. Good value for money. The rules about baggage weight, check-in etc are easy to understand and there's no trickery like with Ryanair. Makes sense for intra-European travel. Recommended.

Great experience compared to last year. The level of customer service and communication has improved. In particular, the organisation at Palma was excellent. As a result, the queues moved rapidly and the waiting time was reduced considerably. Air-crew were polite and the captains on both flights were communicative, informing passengers throughout the flight about any developments, place/sights of interest. This made the experience far more enjoyable!

Inverness to Bristol at the end of May with a toddler and a baby. Cabin crew couldn't be anymore helpfu, the flight attendant took my 3 month old while I was getting my son strapped into his seat and putting my bags under my seat. They kept coming and asking if I was ok or if I needed anything during the flight. Seating was roomy enough for me and plane was clean.

FNC-LIS-FNC. They are mostly on time and their prices are a bit lower than other airlines. That is the reason I choose them. However there should be more cleaning of planes before boarding for another flight. Their cabin crew, though attentive and smiley tends to disappear after sales services. The painting on the aircraft needs some repair as their orange is fading away.

Just completed a NCL to PMI and return, both flights on time, good crew, good service but my wife is disabled with a hip injury. Good assistance at NCL but woeful at PMI. Flown to PMI lots of times and never had a problem.

Luton (LTN) - Keflavik (KEF). Outbound 10/07, Return 19/7. First time using LTN and check-in was a shambles, bordering on chaotic. Joined the bag-drop queue as I had previously checked-in online. I had arrived 45mins prior to the closing of the flight. Then the confusion began as I had noticed EasyJet have "Last Minute" Check-in Queues and KEF appeared on the screen among others. One guy was just shouting instructions at masses of people instead of having staff meeting passengers as they arrived for queuing. I joined the "Last minute" queue only to be held up by 3 other passengers who had either missed their check- in time or had excess baggage. As flight closing time was approaching I then moved to a third queue and explained what I'd endured calmly and she said I'd better pay to go through the priority security lane as the flight was about to board. I did eventually make it to the gate on time and thankfully service on both flights by staff was excellent. Boarding was organised and unproblematic and staff were friendly and efficient in both directions. Food was reasonably priced and good quality. Staff on return leg were that little bit more attentive and polite. Pity they are let down by the chaos at check-in at LTN.

Flew LGW-TLS-LGW and the flights were great. The seats gave ample legroom and enough width. I used speedy boarding which gave priority check in, priority boarding, saving the long wait in the normal boarding queue. The new Airbus aircraft are clean and give a nice atmosphere to fly in. Overall, easyJet gave a good budget airline service, its only the pricing and service charges that are a let down.

MAD-LYS. Flight was cheap and it was worth it. Legroom was poor, flight was only 75 minutes. You have to make some sacrifices, no recline, limited legroom, but I found it worth it. However, 2 problems. Since it is a low-cost airline, you have a chance of being delayed. My flight arrived 50 mins late. Secondly, I understand you have to pay for the food, alcoholic beverages or other beverages, but why do they make you pay for a simple bottle of water? Overall, a great experience.

London Gatwick to Toulouse and back on Airbus A319. Boarding was civilised even though flight was full. Seats and interior were spotless - we took off on time and flight was smooth. Cabin crew were polite and friendly. On the return flight the plane was full again and there was a slight delay in departure. Whilst waiting the auxiliary power was not working so the cabin became very hot in the 35C heat but cabin crew offered water to all passengers. I took advantage of the inflight catering which wasn't too bad at all. Landed on time but the plane parked up at the North terminal instead of the scheduled South terminal which caused a bit of confusion amongst passengers near me.

Being a frequent, and also nervous flyer, I do think that Easyjet is by far the better of the budget/charter airlines. We always purchase speedy boarding which unlike others does give you a designated check in and first on the plane. As somebody that finds it impossible to travel light, I particularly like their no weight hand luggage restriction; we put all the heavy items in hand luggage leaving the 20k for clothes etc. As a nervous flyer I particularly welcome the Captains comments during the flight. Yesterdays Malaga to Bristol flight was excellent, the Captain was very informative and the staff lovely. The only complaint I have and its probably not the airlines fault is that when we land at Bristol its always at one of the far gates and we have about a 20 minute walk to the luggage reclaim.

Just got home LGW - Bodrum, first time I've flown with easyJet. Very impressed with them. Got free Speedy Boarding both ways (my daughter has a medical condition which we explained and they were fine about). Took extra hand luggage for my daughter but this wasn't questioned. Seat room fine (and we are not tiny), cabin crew very friendly and helpful both ways. Overall enjoyable flights.

Flew Belfast to Malaga return. Carry on baggage was checked three times by two different easyjet staff at boarding gates in Malaga. I had a very small cross body handbag and was instructed by a very rude staff member to place in it my hand luggage. I had huge difficulty explaining this was my hand luggage and I didn't have any other bag. Felt very peeved by this as I had just paid E48 for being 4kgs overweight in my checked in luggage. I will never travel with Easy jet again due to their complete lack of customer service and respect.

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