EasyJet review - by Bjoern Kukutz

27 November 2007  Customer Trip Rating :

BCN to Berlin SXF. Used online check-in and was allowed to board transfer bus right after "speedy boarding group" only to be waiting a longer period on the bus. Not much point doing this and paying for so called "speedy boarding" clearly appears to be a rip off. A319 was pretty worn by the looks of its interior. No IFE or free soft drinks/ coffee as usual. Expensive drinks and sandwiches are on offer though. Departed on time and arrived in SXF 5 minutes early. Crew was professional and seemed organised. Considering the price of EUR 34.99 for this flight, it was a fair go but one should not expect too much service from EasyJet.

EasyJet review - by H Lee

27 November 2007  Customer Trip Rating :

SXF-GLA-SXF. I am usually quite pleased with easyjet. The inflight service is minimum, FA's were never being pushy when it comes to selling food and drinks. I would say they were aware of their duties and responsibilities and carried them out well. On my return flight from GLA, it was the first time I encountered a rude check in staff. She was probably happier checking out her glamorous nails than being polite. She said that she wanted only identification, when I offered to show my reservation print out. Then she flipped my passport, and rudely asked what kind of passport it was. I asked if she could read, it was stated there. She mumbled something and mentioned my nationality and then continued flipping my passport. Perhaps she would like to consider a new desk at the immigration counter!

EasyJet review - by J Dent

26 November 2007  Customer Trip Rating :

BCN-NCL-BCN. Long queues for check-in, but not a problem as I had 5 hours to kill before my flight. Both flights on time, staff polite and friendly, aircraft clean. Only problem the uncomfortable seats, ended up with a stiff neck, but at 70€ return what can you expect? Pleased to see uniform has been changed. I usually travel alone so never bother with speedy boarding, I dont care where I sit. For me its the best option to get to NCL cheaply

EasyJet review - by J Mundy

23 November 2007  Customer Trip Rating :

Re EasyJet review - by Graham Clarke 21 November 2007. When did Mr Clarke last fly easyJet? The online check-in status changed to A many months ago.

EasyJet review - by K Brady

23 November 2007  Customer Trip Rating :

Bristol to Venice. Arrived at airport just under 2 hours before departure before being given boarding in group B, ie. the last to get on the plane. As we have a 2 year old son I questioned why we no longer had Priority Boarding and was told that this now only applies to infants under 2. Luckily we managed to get seats together but I'd like to know how Easyjet expects people with toddlers and young children to potentially sit apart. Just makes the whole experience a lot more stressful than it already is with the whole non-allocated seating scrum. I've come to expect low levels of service and delays but have no other option for flying from South Wales to Venice but this takes the biscuit!

EasyJet review - by M Sjolund

23 November 2007  Customer Trip Rating :

I flew easyJet for the first time PRG to BRS - one-way only - as I couldn't get my usual flight with CSA from PRG to LHR. It wasn't even cheap! I usually pay £260 for an economy class ticket once a week from LHR-PRG-LHR - This easyJet ticket was a one-way purchased for 8,500 CZK which is approx £225 - I then bought "Speedy Boarding" for 350 CZK which is approx £9 / £10 - after understanding I would be able to board the plane earlier than most other passengers and select my seat - what kind of airline lets passengers pick their own seats? I got to board approx 15 seconds before other passengers - seriously! So once on the plane, everyone else starts picking their seats - and then asking each other if they can swap etc... so they can sit next to their family etc... crazy idea. There is no head rest on the seats - it's just an extended seatback with no definition of a headrest. Seat was very up-right. One good thing (for Czech passengers on this route) was that all flight announcements were pre-recorded in English and Czech (Dáme a pánové...).

EasyJet review - by Louis Esteves

23 November 2007  Customer Trip Rating :

LTN-LIS-LTN Checked-in online, would strongly recommend it if you just have hand baggage to avoid the queues at the terminal. Flight left 20 mins late but made up time along the way and landed ontime. Portuguese announcements made. Crew were very attentive and professional. Return flight delayed due to security issue at LTN and also the bad weather in LIS. No Portuguese announcements made, wasn't sure if the recorded announcement was working. Crew again attentive and professional, however no catering was provided as it was not loaded at LTN. This could be because of the new catering company, not the crews fault. Only a regular water service was offered and you had to keep hold of the glass as they had no glasses left. This is a rare occurance as my previous flights with easyJet have been catered. Overall, value for money and good airline to fly with.

EasyJet review - by Andy Westmorland

21 November 2007  Customer Trip Rating :

I recently flew easyJet from Luton to Amsterdam. The check-in staff were barely awake, and everyone in the check-in queue was treated as an inconvenience. The cabin clean, but the in-flight catering was laughable. I really don't see the point of easyJet printing the "menu" booklet, as you get whatever the cabin crew seem to decide you can have ("I'll like a bacon bloomer, please", "Don't got nun, got turkey, 4 quid"). However, no matter what you do, don't be fooled by the £4 "Speedy Boarding" rip-off. On the outward leg, speedy boarding meant first onto the transfer bus then free- for-all at the plane. One member of the cabin crew remarked "Speedy boarding - it never works". The return leg was even worse. SB passengers were lined up in a "special" aisle, and when the plane started to board the crew made sure that this aisle was LAST to be allowed to board. I know you get what you pay for in this life, but I take exception to paying for something I have no chance of getting.

EasyJet review - by Graham Clarke

21 November 2007  Customer Trip Rating :

Why does EasyJet encourage on-line check-in but then allocate loading priority near the end (C out of A to D queues)? In any case, queues a total joke and never enforced by staff. Just look at length of A queue vs. others. And never pay for priority boarding. Poor system sets me in a bad humour before even getting on board.

EasyJet review - by J Clarke-Wood

19 November 2007  Customer Trip Rating :

BRS-NCL. Flight up no real problem. seats on 737-700 were comfortable. Return flight was something else. Boarded the aircraft to be greeted by senior FA leaning on galley and chewing gum. His way of asking if I wanted a drink was to stare at me and say "Yeah?". bought a coffee and cheese sandwich. Coffee made with cold water. Easy Boarding, which costs £6.00 is a farce. Staff at NCL just laughed as everyone pushed to the front regardless. easyJet cabin crew have a way of making you feel you are interrupting their day. Some flights I have no choice but to fly Easyjet. But I have found BA cheaper and more attentive on others.

EasyJet review - by Torsten Kaminski

19 November 2007  Customer Trip Rating :

Berlin to Lisbon return. A a very satisfactory experience at a very reasonable price. Crew friendly and professional and planes clean, just the lack of seating comfort (impossible to recline seat back) started to show on this 3 hour flight, but was bearable. I really do not see the point of paying more, plus losing time when connecting through the hub of a so called full service airline. I found it interesting, as also another reader wrote here, that Easyjet flights are using airbridges, whereas TAP Air Portugal flights are often parked on a remote tarmac and passengers bussed to the terminal.

EasyJet review - by Henry Tib

16 November 2007  Customer Trip Rating :

Easyjet Liverpool to Barcelona. and enjoyed the flight. Crew were friendly and smiling, the aircraft clean and comfortable for a two hour flight. Cockpit crew kept the cabin informed during the flight.

EasyJet review - by Jack Sheldon

14 November 2007  Customer Trip Rating :

GVA-CIA-GVA. Used web check-in which gives you Group A boarding, followed through at both GVA and CIA, though at CIA it raised eyebrows and they had manually write my name down on the manifest! Planes clean and in good condition and both crews created a favourable professional impression. Flight arrived 20 min early outbound and 10 min early inbound. Unbeatable value for 80 CHF return.

EasyJet review - by Mike Jones

14 November 2007  Customer Trip Rating :

First time on Easyjet for us, Bristol-Venice flights plus hotel booking. Speedy boarding a joke; no separate queues at either airport, so access to the gate was body-blocked by those who hadn't paid the extra charge. Arrived at the Venice hotel 10.30pm to be told our room wasn't available. We were given a free downgrade to a nearby hotel with same star rating but much inferior specification. Yes, it was a cheap holiday, but we didn't get what we paid for. In future we'll stick to the slightly more expensive budget airlines.

EasyJet review - by J Milne

12 November 2007  Customer Trip Rating :

BFS to FAO. No queues at check-in. Boarded 40 minutes before departure. No chance to grab a cup of tea at Belfast. Once boarding cards were scanned and passports checked, we waited for ages to board. Obviously the crew were not ready. A complete waste of time boarding so early. Cabin crew on outbound sector totally uninterested. They could hardly string a sentence together when on the PA system. On the way back the cabin crew were professional, efficient and friendly. The facilities though are pretty grim for a 2hr 45 minute flight. The legroom was insufficient and the snacks and drinks were limited. Easyjet is a good option when its cheap. I paid £230, and its not worth that much. Unfortunately from Belfast easyjet is the only choice.

EasyJet review - by M Kendall

7 November 2007  Customer Trip Rating :

Bristol-Madrid. One row of emergency exit seats was filled by three young men who boasted loudly of the four pints of beer each they had drunk at Bristol Airport. They were then served four 18.5cl bottles of wine each in flight. I very much doubt they were capable of operating the emergency exists when they boarded the flight; they certainly were not by the time it landed. This raises a number of issues concerning flight safety on this airline.

EasyJet review - by J Crockett

6 November 2007  Customer Trip Rating :

GLA-CDG-GLA. A319 departed on time and arrived about 15 mins ahead of scheduled arrival time. Aircraft clean, bright and crew carried out duties with enthusiasm. Only hiccup was baggage reclaim at CDG, instead of being on the Glasgow carousel it was on a carousel of a flight from Nice, other than that would use again, especially as 2 return tickets and hold baggage came to £85.

EasyJet review - by W Boothman

1 November 2007  Customer Trip Rating :

Barcelona-Newcastle with Easyjet. Don't waste your money on speedy boarding. It never happens in Barcelona, you are called to board the bus first and it is then a free for all, as a family it cost us £20. Still waiting for a response to my complaint from Easyjet, no reply to my email after 5 days. Disappointing.

EasyJet review - by L Hughes

29 October 2007  Customer Trip Rating :

NCE-LTN. Not flown budget for a while as put off by Ryanair experiences but tried easyjet on this route. Fantastic service. My wife fell on our holiday and had stitches to her face and leg. After queuing for an hour at Nice I asked for a SA ticket. This was given, plus, without asking for it, a wheelchair. We were whisked through security and all queues to board first then deplaned into a minibus at destination to arrive in terminal first, then given another wheel chair to get to our car. All this was done by the airline and handling company without another word from us. Couldn't fault a thing on the flight either.

EasyJet review - by Nick Paul

28 October 2007  Customer Trip Rating :

EDI-STN return.Good price for flight. Not able to use online check-in this time though as checking bag for onward flights out of STN. Efficient FAs on full flight. Return journey another efficient service at good price. Very few people around and walked straight to security - 50 seconds to clear, not the 50 mins on outbound leg from STN - much better experience. Seating fine on A319. Landed few minutes early, bag through in 10 mins so a nice prompt service again.

EasyJet review - by Bernard Lambert

28 October 2007  Customer Trip Rating :

Very satisfied by easyjet on flights Paris-Rome return. Good price 78€. Nice crew, recent aircraft. Airports Orly and Ciampino very convenient only 9,5 miles to downtown.

EasyJet review - by A Mackenzie

26 October 2007  Customer Trip Rating :

CPH-STN-CPH. Very quick check in, took less than 1 minute. Flight delayed by 30 mins, but landed only 15mins late. Very smooth flight. Return journey good, check in opened nearly 3 hours before flight time and a good job too with the mass of pax at security. Boarding had lots of different classes of boarders; Speedy, Priority, Pax with children, Specials(?), A,B,C & finally D. So pax crowded closer and closer to the boarding gate entrance. It's a pity easyJet does not pre-allocate seats.

EasyJet review - by Bill Mountain

23 October 2007  Customer Trip Rating :

Paris-Luton return. T3 at CDG nicer than the bigger terminals and small. Flight fine, crew nice. Luton's easy to get to town from with the train link and the return journey fine as well. Best of all, you can check in online and not have to queue apart from boarding (which is a bit of a mess).

EasyJet review - by Nathan Fotheringill

23 October 2007  Customer Trip Rating :

GLA-LTN with Easyjet. Flew back from LHR with bmi. Interesting comparison - EZY fare was less despite booking it later, though not by much. Online check-in is great but I had a problem in producing a printable boarding pass. Online check-in avoids the need to buy speedy boarding - you board after the Speedies which is soon enough - so if you can avoid having to take hold baggage it is a worthwhile thing to do. You can also do it many days in advance which enables you to check-in for the return flight before you have departed. bmi's web check-in was only available 24 hours prior to departure so we couldn't use it for the return flight, though machine check-in, not available to EZY, was fine. bmi, though, do give you allocated seats so there is no boarding scrum which is one of the worst things about flying the locos. The flight was OK, as was the bmi return. Easyjet's cabin crew will try and sell those scratchcards which is rather tiresome but otherwise the service was similar to bmi's. Easyjet seat was acceptable, but bmi's was more comfortable and the seat pitch was better. Luton Vs Heathrow is a personal opinion but I prefer Heathrow so bmi gets the nod there but when all things are considered, bmi was a better experience but not by that much and I will happily use Easyjet in the future.

EasyJet review - by G Mair

23 October 2007  Customer Trip Rating :

Rome to Gatwick. Flight was on time, staff were friendly, plane was new and comfortable. Charged 3 euro to check in a second bag within my weight limit, which was OK by me - especially given on my next flight continuing on from Gatwick Brit Air wanted to charge me 30 GBP for the extra bag!!! Only complaint re EasyJet is the no assigned seats. Have dealt with that before with Southwest here in North America, and really don't see how it saves the airline any time/money, while adding greatly to stress and standing-in-line times for passengers. With assigned seats, this would be a much better experience.

EasyJet review - by Val Boyling

18 October 2007  Customer Trip Rating :

On Flight 402 21st September I became unwell on the flight to Bristol and wish to express my thanks to the cabin crew for their attention and professionalism. I realise they are trained for this but I remain impressed by the way they handled the situation, on the aircraft and being escorted to the terminal. Apart from that the flight was good, cost excellent, pretty efficient from start to finish. I agree the cramped seating arrangements left a lot to be desired.

EasyJet review - by J Hughes

17 October 2007  Customer Trip Rating :

Yes, had the same experience a few weeks ago, when Easyjet did not live up to the Speedy Boarding promise. Flight boarded at Luton (to Glasgow) in order of passenger arrival at the gate, at the top of the stairs before descending into assigned boarding queues. On getting downstairs to "plane" level, everyone was already walking out to the aircraft. I was annoyed, and contacted customer service soon after, and was told that a refund was impossible, indeed "read the small print". Am travelling tomorrow with them again- its still the cheapest for me to London- BA and even Ryanair were more expensive, and they are much nicer than Ryanair.

EasyJet review - by Derek Sanders

11 October 2007  Customer Trip Rating :

Beware of paying for Easyjet Speedy Boarding. Flew to Amsterdam and back 8th / 9th October 2007, and paid £5.00 for Speedy Boarding. On the first flight from Luton there were about 35 people in the Speedy Boarding queue (35 x £2.50 = nice profit). The line was called first, as it should have been, but before it was clear, the Easyjet passenger agent also opened line SA and A. When questioned he said that he was just trying to speed up the boarding !! On the return trip, the flight arrived so early that they didn't even bother with the queuing system at the gate, so whatever category you were in didn't matter. The senior cabin crew member received several complaints about this and said that affected passengers could get a refund if they contacted Easyjet. I tried, and they refused. "Read the terms and conditions, Speedy Boarding is non-refundable in all circumstances". Once bitten twice shy. Don't bother to buy Speedy Boarding as it is money down the drain, or in this case money in Easyjet's pocket. Check in on-line if you can, you will get into queue A (but don't be mislead A is actually queue number 3 of 4 behind speedy and special assistance). And try to take your luggage on board as they now charge £2.00 per trip to check a case in. All of these "value added" extras are just a rip off. I'll be flying with BA or another scheduled airline if I can. When you add it all up, there really isn't that much difference in the total price when you take everything into account. Hope this helps anyone who reads it.

EasyJet review - by Paul Mathison

9 October 2007  Customer Trip Rating :

Bucharest - Milan - London Gatwick (risky low-cost carrier 'double hop'). The first flight from Bucharest, Romania went without a hitch. There was an airport change but this was advised by email a day prior (always pays to check your email right up to departure time) and I don't blame the airline as I understand there were problems with the airport Easyjet usually uses. Second flight from Milan was delayed by three hours, but to my surprise I was provided with a €4 refreshment voucher. The FAs were all friendly, and as a well-seasoned low-cost traveller I found the experience refreshingly pleasant, compared to my Ryanair experiences. I'm not saying Ryanair is bad, but Easyjet is much better. I'm just disappointed that I live in Dublin now and Easyjet don't fly there.

EasyJet review - by Jonathan Roberts

5 October 2007  Customer Trip Rating :

Madrid-Liverpool return. Not bad considering the very reasonable fare. I was whacked on excess luggage on the way back, and long delay to board at Liverpool. Priority boarding works well and a sensible innovation. Will fly EasyJet again on this route (provided I´m within the very low baggage allowance).

EasyJet review - by A Potter

5 October 2007  Customer Trip Rating :

EasyJet was a very good experience. Connected to EasyJet from Houston - Gatwick flight and was very surprised to walk up to check in baggage. No problems with boarding to Barcelona. Plane was new and clean and the personnel very responsible. The flight back fro Barcelona was a little more harried since the check in area was a little more crowded however, more agents were available as the lines grew. Flight was again very good.

EasyJet review - by P Evans

5 October 2007  Customer Trip Rating :

STD to AGP 2 hour delay to flight leaving. Horrible scrum for seats. Captain had to speak to a passenger who was drunk and had been fighting at the back of the plane, this was before we had even taken off. This passenger was then seated next to me. That in itself was vile enough but what was so astounding was the fact that the crew served him alcohol. Quite incredible, very unsafe and unprofessional.

EasyJet review - by A Williams

30 September 2007  Customer Trip Rating :

Liverpool to Geneva. The online booking experience was excellent as was decent seat pitch and in flight service. The self-service check in at Geneva airport didn't seem to add any great benefit to the overall experience but I guess this is the way things are going. However, many people on other Easyjet flights were being delayed for hours at both Liverpool and Geneva airport which would have no doubt influenced my review if it had affected me.

EasyJet review - by J Lyons

21 September 2007  Customer Trip Rating :

Stansted to Bilbao. Check-in opened 1 hour later than it was supposed to and it was a complete shambles in the check-in area with knowone taking control of the mess and no explanation from anyone why there was a delay. Flight was average but adequate based on expectations which were low. Crew and ground staff struggled to smile and had the appearance that they would rather be elsewhere.

EasyJet review - by H Lee

20 September 2007  Customer Trip Rating :

Have flown Easyjet a few times. Their easy to use website, and low price beats other airlines. Service onboard was easy and efficient. FAs did their job well, maintained courtesy and professionalism.

EasyJet review - by Jack Sheldon

18 September 2007  Customer Trip Rating :

GVA-LTN, STN-GVA this weekend. Flights generally well-run. I found the legroom generous and adequate for a 1 1/2 hour flight. Flights were broadly on-time, though the return flight was nearly 30 minutes because of no-show passengers and waiting for bags to be unloaded. Planes were clean and made a good impression. Crew were efficient and friendly.

EasyJet review - by Paul Turner

18 September 2007  Customer Trip Rating :

Flew to Istanbul on 10th September. Check in took 40 minutes as 2 flights were being checked in at 3 desks. In addition the luggage conveyor was not working. Boarding was fine and although there was a departure delay, the flight arrived in Istanbul on time. On the return flight there was no hot food or sandwiches at all by the time we were served. Not great for a 3.5 hour flight. The plane looked tired, as did the crew.

EasyJet review - by J Hopkins

11 September 2007  Customer Trip Rating :

Luton to Barcelona. Paid for speedy boarding, which actually was worth the extra going from Luton, however it was a complete waste of money on the return journey as they just pile everyone on the bus and it is a free for all. We landed 10 minutes early in Luton unfortunately no body informed ground crew as it was half an hour before we could disembark. Overall though it was OK considering the price.

EasyJet review - by Tony McLaughlin

11 September 2007  Customer Trip Rating :

LTN-BFS. Haven't flown easyJet for quite a while. Still a good experience. The aircraft was a B737-700, and it did just the job for a 50 minute flight. I had more legroom on this flight, than on an Air Canada B767-200 recently. Cabin crew unpretentious and functional. One thing I did notice was that the gags about placing children in overhead lockers, and smokers being shown the exit are long gone. Boarding at Luton was straightforward, 4 lines for Speedy Boarding, Assisted boarding, A and B.

EasyJet review - by L Cadwallader

11 September 2007  Customer Trip Rating :

PMI-LPL. After an 8 hours delay on the outward flight with Ryanair and then having to suffer the ghastly yellow plastic interior of their planes, it was a welcome relief to come home with easyJet. Even the seats are more comfortable. We'd added Speedy Boarding as the flight was almost full before we left the UK, so that made both check-in and boarding itself very easy. The flight was full, but the plane was clean when we boarded. Departure was marginally ahead of schedule, flight attendants were friendly and efficient. We find everything about easyJet far preferable to Ryanair. The only quibble I would have is that the designations Speedy Boarding and Priority Boarding are too similar and create confusion among some passengers.

EasyJet review - by Andrea Mura

11 September 2007  Customer Trip Rating :

Turin to Luton return. Service is what you can expect from a good low cost airline, but it's ok for the price you've paid.

EasyJet review - by H Williams

2 September 2007  Customer Trip Rating :

Palma to Liverpool with Easyjet. Crew pleasant, the flight was good, but as for boarding! As you know, we are all allocated a boarding group - aside from the extra cost groups of Speedy board & priority boarding, comes group A. The 'I have children up to 6 feet tall, and I'll get on first, pushing and shoving, fighting tooth and nail' group. They are clearly going to push to the front and the hell with the rest of you. Surely common sense should prevail and parents of small (and I mean small) children - that is babes in arms only, with all their paraphanalia should be the only ones in group A. But no, anyone of primary and secondary school age charged to the front. We are all the children of someone. Yet Easyjet still lets them on first. By the time those of us without kids get on, the children were still bouncing around - get on, sit down, that's it. What's so hard? Only children up to 5 years old - and that's pushing it need extra time. Anyone else should wait their turn.

EasyJet review - by David Bicker

30 August 2007  Customer Trip Rating :

Love the on-line check-in and limitless weight on cabin baggage. Speedy boarding worked. Coming back from Prague, again on time, crew friendly (but lead cabin crew member was difficult to understand as English not his first language). Speedy boarding worked as well (however, people don't listen when they say "speedy boarding first" and then everyone rushes to the gate desk.

EasyJet review - by Neil Salmon

25 August 2007  Customer Trip Rating :

LGW-MAD return. Flights booked well in advance so we got a good deal. Used the 'print your own boarding pass' option only to find that our personal details didn't appear making the passes redundant. Don't know if this issue is at our end (using the mac Safari browser) or the website's so be warned. Fortunately we arrived at the airport in plenty of time and could check in normally. At Gatwick those who purchased speedy boarding would've been fuming as this only gave them priority on the short bus ride from the gate to the plane and if you were last on the bus like us you were first up the steps and got the pick of the seats. Both flights comfortable and clean enough for a budget airline and arrived on schedule. Overall Easyjet seems to give very good value for money, though as has been mentioned here before, some ordered seat allocation wouldn't go amiss.

EasyJet review - by Charles Russell

25 August 2007  Customer Trip Rating :

LGW-Olbia-LGW. Boarding smooth although 12yr old children should not get priority boarding. Sat in row 25 which is 2nd from last row on the A319. Legroom great; I am 5ft 11in and could easily stretch out. Inflight service quick and friendly although I did not purchase anything. Return flight was mixed bag as we sat at the airport waiting to see if the aircraft had arrived only to suddenly say it was boarding. Flight took off 20mins late and the crew managed a second food run, selling as much as possible. We landed at Gatwick with a 1km walk to immigration-good exercise, no travelators. Our baggage did not take too long by Gatwick standards. Overall, I would fly easyJet again as they saved £1000 for the 3 of us, against BA's price.

EasyJet review - by M Farraday

21 August 2007  Customer Trip Rating :

easyJet have a great product and still its a disaster. Outbound from Bristol no problems. The return from Malaga - since when has priority boarding for people with children included 15 & 16 year olds. Almost nothing to buy or worth buying at 2300hrs at night. When we boarded late, one of the crew said to me (bearing in mind the flight wasn't full by any means ) you should only have 1 piece of hand luggage - I replied, "and you should have been here 2 hours ago". We were in a party of 9, only had 7 cases and 11 pieces of hand luggage. The first officer sounded as if she could barely string a sentence together and I do not appreciate the sly comments and jokes amongst the so called crew. I only use this airline for its convenience, even so that is now beginning to wane for me.

EasyJet review - by A Stubbs

21 August 2007  Customer Trip Rating :

NCL-CIA return. Very impressed with the service provided, condition of aircraft, and attitude of staff towards their jobs. Only problem was at Newcastle where the check in girl, who worked for servisair, not easyjet was rude. Very good value for money and made reflected the excellent time I had in Rome.

EasyJet review - by Bruce Gaudet

21 August 2007  Customer Trip Rating :

Booked way in advance on the internet. Canceled our flight Paris to Basil. TGV was a great replacement. EasyJet from Basel to Stansted. Purchased the priority boarding passes - not a bad flight, crew pleasant, cheap price. What shocked me was the 20kg weight limit - don't mind paying a bit more, but 9 euro for each kg! Our luggage cost more than the tickets. Had I known that, we would have taken the TGV. If you choose to use EasyJet do not take any luggage.

EasyJet review - by Mark Rust

10 August 2007  Customer Trip Rating :

Flew Easyjet twice this year from LGW to Barcelona and Pisa. On both occasions pleased with trip. Worth checking in early to get Cat A boarding. Flying to Barcelona we travelled with children so had priority boarding anyway. On each occasion we got the seats we wanted. A319 aircraft modern and good. Cabin crew friendly and professional. As I booked early for both trips got a very good price for the flights. Catering was fine for the short flights although later in the day they ran out of certain items. My only real reservation is the boarding arrangements which are a scramble and do not always work in accordance with Easyjet policy.

EasyJet review - by A Simmons

9 August 2007  Customer Trip Rating :

LTN-AMS return. Apart from using relatively tired 737s on LTN routes, easyJet's performance was good and on time, with courteous friendly cabin crew in both directions. EZY now uses low cost pier H at Schiphol which is quite a long walk, so take care not to miss your flight!

EasyJet review - by Wendy Pereira

31 July 2007  Customer Trip Rating :

Lisbon - Luton economy. A truly dismal flight on an airline I would not use again. The plane arrived in Lisbon an hour late so we were well behind schedule by the time we took off. The seating free for all was a complete shambles as the bus taking the people with children and thoses needing extra time to board arrived at the plane after the general boarding bus. After about 5 minutes of trying to make people move to accommodate families with kids we then waited a further 10 minutes at the gate. Once we were ready to go the flight attendants did the safety announcements in English and played a recording of the flight safety announcements in Spanish which would have been ok if we weren't in Portugal! It became apparent that none of the flight attendants spoke a word of Portuguese and relied on other passengers to translate for them when they noticed a fair of elderly Portuguese ladies seated in the emergency exit row. Once in the air we were offered outragiously priced drinks and snacks by a flight attendant who bore a striking resemblance to Cruella De Ville complete with enormous fingernails. We arrived at Luton 75 minutes late and gave a sigh of relief to excape from the clutches of Easyjet forever. We usually fly between Portugal and London with TAP or BA and will certainly be returning to them in the future. In Canada we use discount carrier Westjet, who when compared to Easyjet, look like a luxury airline.

EasyJet review - by Keith Angus

31 July 2007  Customer Trip Rating :

LTN-BCN return. Clean planes, friendly and efficient crew, reasonable onboard catering prices, and on-time departures both ways. The only frustrating part of the journey was Luton airport, but that's not easyjet's fault. The airport is chaotic and badly designed. All in all the easyjet experience was great, and price was much cheaper than any other carrier on what is a busy route.

EasyJet review - by Mick Waterman

29 July 2007  Customer Trip Rating :

NCL-ALC return. With the exception of amateur cowboy ground handling (Swissport ) the Easyjet journey was faultless once aboard. Travelling with a disabled, wheelchaired OAP can be a fraught experience at the best of times and my flights with 3 other major airlines out of NCL have been on occasion terrifying. On this trip we relaxed and enjoyed the professionalism and humanity shown towards us and the other 4 disabled passengers on board by the FA's by their genuine courtesy. All this and only £130 return at peak season weekend travel.

EasyJet review - by L Cadwallader

23 July 2007  Customer Trip Rating :

LPL - PMI - LPL : very easy experience each way. Both flights left marginally ahead of schedule and arrived 20/35 minutes early. We checked in online to avoid the check-in queues - but there weren't any at Liverpool anyway. We bypassed the check-in floor at Palma, but assume that we did avoid a wait there. Online check-in meant we were allocated to boarding group A, but when you take into account groups SB (speedy boarding) and SA (special assistance, including parties with young children) it's almost the equivalent of the old group C. At Liverpool, there were lots for SB and SA, but at the time that boarding began only 4 of us in A so we were transferred to the plane on the same bus as SB and SA. The whole boarding procedure was well handled as we departed from a gate where a row is already established for each boarding group and the priority system is carefully applied, even to putting SB passengers onto the front end of the transfer bus. There was more of a melee at Palma, but the ground crew did keep strictly to the boarding priority system, so would-be pushy passengers still had to wait their turn. Both planes were clean and comfortable (neither of us is tall enough to suffer major discomfort from the seat pitch) and the cabin crews were friendly and efficient - the senior crew member on the outward leg even made jokes against herself! We continue to be impressed by easyjet, especially as the costs for July flights to a major holiday destination were so reasonable.

EasyJet review - by John Debicki

23 July 2007  Customer Trip Rating :

Liverpool to Krakow. Check-in open one hour early so no queues: check-in staff helpful and cheerful. Our group of four used Speedy Boarding which worked well for us. New, clean A319; the leg-room is fine for the shortish journeys involved. Thirty mins. delay on departure made up on journey. FAs smart, cheerful and helpful: scratchcard selling non- intrusive. Food OK but limited choice owing to 'demand on previous flight' (so what - load factor for all flghts is known?): same on return journey but with virtually no food left other than packet snacks. Returned on 17th from Krakow. We anticipated check-in opening (on this occasion 10 mins. early, two desks) and thus avoided the longish queues which formed immediately thereafter. Speedy Boarders had separate 'bus to plane (shared with those with children - no problem on this occasion). 20-25 mins. late arrival of A319 again made up on return journey. Flight attendants equally efficient, cheerful and helpful. All four of us thoroughly impressed with our first experience of easyJet and the price we paid. And all this with the added bonus of avoiding the chaos and squalor which is now the Manchester airport experience. Highly recommended.

EasyJet review - by Mike Power

19 July 2007  Customer Trip Rating :

Ciampino - East Midlands - an otherwise excellent journey spoilt by the chaos at check in. Arriving 15 minutes after the gate opened, I was still only half way down the queue when check in for my flight was due to close because of passengers arriving early for later flights. I fly quite frequently from Ciampino, but the references in previous posts about all passengers in one queue shows the level of the problem. We need separate check in desks for each flight - all in one queue simply does not work!

EasyJet review - by Mark Sarakis

19 July 2007  Customer Trip Rating :

Madrid-Berlin (Schoenefeld). Paid for priority boarding, so got 1st row seats with good legroom, and avoided what seemed to be a complete absence of any seat pitch in the rest of the aircraft! A319 seats did not recline, and the upholstery looked cheap and nasty. The helpful, friendly crew did not over-sell the scratchcards on this flight - and even gave unsolicited menu recommendations based on freshness of the food. Train connection from Schoenefeld to central Berlin fairly easy, even in early morning hours. Given the ticket price, and the fact that the service and product are no worse than the legacy carriers, easyjet was excellent value for money and I would fly them again.

EasyJet review - by Brian Langstaff

17 July 2007  Customer Trip Rating :

Palma from Stansted - took hand luggage only arrived at 06.30am went straight to security as we had checked in on-line. Through within 5 mins and all security points were open. Excellent flight cabin crew pleasant. Return flight excellent. No problems at Stansted passport control as all desks open

EasyJet review - by Mark Bickerton

15 July 2007  Customer Trip Rating :

INV-LTN. Checkin as quick and pleasant, Inverness airport was light and quiet, and even the additional security checks were friendly and efficient. Nice plane, nice crew. I was surprised that legroom was no worse than most other economy short haul, indeed it felt slightly more spacious. Luton airport, on arrival however, was awful. Overun with people, unfriendly staff seeming lacking in IQ, overcrowded bus to airport only to find that all trains were cancelled. Without the train, everyone had to wait an hour in the rain for the bus to central London.

EasyJet review - by David Allan

13 July 2007  Customer Trip Rating :

SXF-GLA and EDI-MAD return. All sectors on new-looking A319 aircraft. Uneventful flights and largely professional service, which varied greatly - ultimately dependent on the individual FA. 'Common check-in' (for all flights) in SXF is a bad idea - people jump queues and there's always a rush for flights about to take off by people still stuck in queues at check-in. Boarding at MAD was just that - mad. The incessant promotion of scratchcard/lottery tickets on some sectors got a bit tedious. Delayed departure from SXF (thanks to rain) caused a few frayed tempers.

EasyJet review - by Anthony McElligott

13 July 2007  Customer Trip Rating :

I have travelled twice in recent months with Easyjet from Berlin to Mallorca. A pleasant experience. The online check-in was straightforward and enabled one to avoid long queues (especially returning). The plane was new and comfortable, cabin crew courteous and professional. The flight was on time and comfortable, announcements kept to a minimum. I will be using Easyjet again, even if it can be slightly more expensive than Ryanair - an airline to avoid.

EasyJet review - by H Cohen

13 July 2007  Customer Trip Rating :

I have always found Easyjet to be reliable. Where there have been delays and queues in my experience these have been due to factors outside Easyjet control. I read that more A319 aircraft are to be used. The one criticism I would have about the A319 is that although they are new and quiet to fly in they are quite cramped and some seats do not recline. The 737 had much more comfortable seating. For a short one hour journey this is fine - but 3 hours to Spain can be quite uncomfortable. Anyway, this is just a small quibble in an otherwise excellent service.

EasyJet review - by J Alford

12 July 2007  Customer Trip Rating :

I use easyJet a lot, Madrid - London and Madrid - Bristol. I have found the planes clean, modern and virtually always on time. I used Speedy Boarding on my 1st July flight from Madrid - worth the small extra, (although with reserved seats this wouldn't be needed - I would be prepared to reserve my seat on-line and pay a small charge if this is what it takes - we see this all the time on comments about EasyJet review - "Why no seat reservation?"). For the first time in my experience the flight from Madrid to Bristol was delayed on the 1st of July due to passengers arriving late - What happened to the "If you're late we won't wait? It involved over an hour's delay as we had missed our slot at Madrid. All-in-all you get what you pay for - and so far I have had a very good experience. Just one other comment - I agree about the ultimate calamity of having no ice nor tonic for G & T.

EasyJet review - by B Wainwright

3 July 2007  Customer Trip Rating :

Liverpool - Nice - Liverpool, Check-in swift at Liverpool & Nice with staff very helpful. I was over my baggage weight by 2kg but no extra charge (unlike Ryanair recently!). The plane was the newer Airbus which was clean but very limited legroom. I'm still not a fan of the sit anywhere policy because you never manage to keep your group together and the rush for the plane is nothing short of a crush. Overall no delays, new clean plane at a great price.