easyJet Passenger Reviews and easyJet Customer Trip Reports

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Flew Gatwick to Geneva returning Geneva to Manchester. Both flights left on time and arrived slightly early. Good efficient crew - on the return flight in particular they spent time collecting newspapers/magazines for recycling (rather than general rubbish) and collected spare change for charity which are both really good ideas. Snacks are not too overpriced in my opinions - good coffee. Staff professional and friendly and coped well given the fact that both flights were very full. Geneva airport however a disaster. Too many queues. Don't blame easyjet for that though - they appear to be handled by a 3rd party at the airport.

Return flight from Rome on EZY 5256. The cabin crew were excellent showing great helpfulness to passengers. The corresponding crew on the outward flight EZ 5255 were not a patch on them. Good service needs praise and recognition.

LTN-TLV-LTN - the sooner easyJet introduce allocated seating the better, both outward and return flights were 100% full and the scrum at the gates was horrible. It ruins what is otherwise a very good experience.

Flew from Liverpool to Fuertventura and back, only travelled with hand luggage, no problems at all. Very easy to get through security and had no problems at the gate - very easy to get 3 seats together. Flight left 30 mins early coming back.

This is the very last time I travel with Easyjet. The staff at Venice airport were rude and unhelpful, and they advised us not to book through the Internet because it is always wrong. I think a few pounds extra on a scheduled airline is money well spent. I am disabled and was jostled out of the way in the scrummage for seats. Never again.

I flew with them yesterday from Brussels to Lyon. As I was flying alone, I let families and couple queue for boarding and went to the gate as one of the last 30 or so passengers. At this point, they made an announcement saying that from now on, all trolley hand luggage would be checked in because the plane was full. I tried to explain to an employee that I had to run to catch a train after the flight and I didn't want my luggage to be checked in. Of course, no flexibility from their side. Worst point was that the luggage racks in the plane were actually half empty! Conclusion: don't bother about being nice and letting other people board first. Get in the line as soon as you can.

I booked my flight via the web, all easy enough and actually very efficient. During the booking I added an extra bag and an extra 21kgs of luggage, again all very straight forward. On arriving at the check-in desk I was informed each bag could only be 20kg, no more. Unfortunately for the check-in person I had read Easyjets terms and conditions stating no bag could weigh more than 32kgs. Of course this leads to basically a stand up fight with their check-in person. My favourite line was "you can't understand our website", it's funny because the person's first language was obviously not English. Anyway after a lot of very loud exchanges, the check-in person finally made a call where she was obviously told the actual terms and conditions. From that point my bags went on and not another word was said, almost like a sulking child not getting their own way. This would have to be one the worse experiences flying I have ever had. I would recommend anybody flying this airline understand the terms and conditions and be prepared to fight with the check-in staff. Other than the above, flight was good, staff on board were good, value was good, I wouldn't use Easyjet again though.

A bad experience at Alicante airport! Our departure gate was changed four times. This resulted in an orderly line turning into a free for all as it changed for the fourth time, as everybody wants to sit together as families, or to make sure there is enough overhead locker space it brings out the worst in people! By the fourth gate change people were charging up and down the concourse to get a good position in the line. We really welcome today's long over due news that there will be allocated seats as of November, this will take all the stress out of what should be a straight forward flight to your destination.

Check-in at Stansted on 22.08.12 must have ranked as the worst ever. There was a single queue for all Easyjet flights and no baggage drop-off. After a nightmare journey, we still should have had plenty of time, but our flight was eventually called forward following a worrying 30 minute wait in a horrendous queue. What was Easyjet doing? Once through security, the company performed much as usual. On the return flight (18.60 from Tallinn, 26.08) there was turbulence but no reassurance from crew or captain.

Flew to Santorini and they were good and have upped their game - extra baggage allowance helping! Flight landed early on way out, cabin crew were friendly and efficient, in-flight services were reasonably priced, as were the duty free goods. Delayed on way back and looked after appropriately for the time involved. No complaints. Have used Easyjet for domestic flights and on one occasion was superbly looked after by Gatwick staff who more than delivered in getting me urgently to Glasgow. There have been a few delays but can happen with any airline. Would like to see allocated seating.

I recently travelled Belfast to Barcelona return with my family. I was puzzled why my hand luggage would not fit the measuring cage at departure gate 9 and under pressure from staff (pay up or miss your flight) I reluctantly handed over the 50 euro surcharge. I was still confused when we landed in Belfast so I decided to check with the measuring cage there. Guess what, the bag fitted the cage, no problem. I can say for certain that the measuring cage in departure gate 9 at Barcelona Airport is smaller than the cage at easyJet check-in Belfast.

LGW-AMS. We only traveled with hand baggage and printed our boarding cards, normal boarding so no extra charges. 45 minute flight, ample leg room. Aircraft full, loading and unloading went well, used both doors at Amsterdam.

I am stuck at Milan Airport. Easyjet have rescheduled my flight (cancelled), no reason given. I only found out when my Dad called me to let me know that it was rescheduled from 21.50 on the 20th Aug to 10.35 am on Aug 21st. Not one person from Easyjet was available, only staff from Milan airport. Its now 00.45 and we are still waiting for information, and a bus to take us to hotels. This is all totally unacceptable in this day and age. Easyjet customer service is non-existent.

LGW-TFS-LGW. Both sets of flights punctual and on return we landed 30 minutes early into LGW! Check-in was a little chaotic at Gatwick, but this is understandable in the height of the summer when many travel. Cabin Crew were professional and helpful. Costs of drinks/snacks were reasonable and aircraft were immaculate. Our aircraft on the return flight was only 9 days old! My only criticism of Easyjet is the no allocated seating. If they could only sort this out then I think Easyjet would become a number one choice for European short haul travel.

Manchester-Hamburg return. As I was travelling alone and with hand luggage only, I was able to print off my boarding passes and stroll through security to the gate. Boarding was done very quickly, the plane was clean and new and the FAs were smart, friendly and helpful. Despite it being a full flight, there seemed to be plenty of room for all the hand baggage. The return flight was pretty much the same. I was travelling alone, but normally have two children with me and was pleased to see that families with children were asked to board first - not all low-cost airlines do this - and is something that would make me perfectly happy to fly again with my children in tow.

Used easyjet for the first time to fly to Malaga 4th August and back 14th August and were a little worried with all the bad press we have heard. Arrive in plenty of time and follow the instructions and they will be problem free.

I travel world wide on a fairly regular basis and this was my first visit to the UK. Never before has a woman's handbag counted as an item of carry-on. Due to the one-item-of-carry-on policy my laptop/camera bag and my handbag counted as 2 items. I was unable to place my handbag inside my electronics bag and it is inconceivable that I would place either item in the hold. I therefore had to place the contents of my handbag into my electronics bag and pay 40 GPB to have an empty handbag measuring 12 inches wide by 10 inches high by 3 inches wide travel in the hold. If I had had a bag of shopping with me it would have been allowed in addition to another item of carry on, despite the bag of shopping measuring at least 3 times the size of my handbag. My handbag would easily have fit into the space under the seat in front of me, just as it has on every other airline I have flown everywhere else in the world. The allowance of a bag of shopping as a second item of carry-on but not a handbag is ludicrous and the height of failure to provide customer service.