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easyJet Passenger Reviews and easyJet Customer Trip Reports
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EASYJET customer review : 2 November 2009 : by L Cadwallader (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LPL-PMI-LPL: back to our more usual easyJet departure point and no major problems. Boarding
at LPL is normally quite efficient, though it seems to work more smoothly at some gates than
others. Very few in groups SB and SA, so with hand luggage only (group A) we were among the
first to be boarded. Usual melee around the gate as the very large number of group B
passengers pushed for their turn to board. On board the captain apologetically warned us of a
delay because of an "incident on the runway", the clearing of which we saw as we taxi-ed.
Approx 30 minutes late taking off, but we made up time so were only a few minutes late into
PMI. Cabin crew friendly and efficient. Longish unexplained wait for boarding on return
journey, but then the process was rather rushed and the boarding announcements not clear,
though the groups were still rigidly enforced. Bus transfer to remote stand, but designated
easyJet buses with SB area roped off and front door opened first. Boarding completed quickly,
but then captain himself appeared at front of cabin to explain that we were going to have to
wait nearly an hour before we could take off as only one runway was in operation. He more or
less did a stand-up routine: "How many here on holiday? How many on business? Have you had a
good time?" etc, which was so refreshing that no one complained / grumbled about the delay.
In the end we moved off the stand a little earlier than first expected but then had to wait in
a queue at the end of the runway. Several chatty updates by the pilot en route and another
friendly and hardworking cabin crew. Nearly an hour late into LPL, but none of the passengers
seemed disgruntled. It does make such a difference when the professionals take the trouble to
explain why there is a delay. Onboard, particularly, easyJet scores highly as far as customer
relations are concerned.
EASYJET customer review : 24 October 2009 : by J Longley (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Bristol to Nice Return. Have now completed 50 such journeys over 8 years. 4 flights delayed by
more than 2 hours. I am still paying only about £60 return, but do not pay for luggage or
speedy boarding - take my own food but splash out on a coffee!
EASYJET review : 22 October 2009 : by Torsten Kaminski (Germany)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I am quite disappointed when things go wrong, luckily not too often, because they do not offer
much assistance apart from a refund of your airfare in case of cancellations. At the moment
there are a lot of problems with flights from Paris to Berlin due to a ground workers strike,
but how is it possible that it is not mentioned on their website. They do not contact
passengers while shifting flights from Orly to CDG airport at the very last minute, calling
them they give wrong timings (Berlin airport web site had correct delayed arrival time, while
easyjet agent had different and incorrect information), web-check-in prints boarding passes
with outdated information while the flight is already known to be delayed, cancelled or
shifted to another airport than stated on the paper. And when you miss your flight they just
tell you it is your own responsibility to arrive early enough at the airport thus forcing
passengers to hang around half a day at the airport. If they have the money to buy new
aircraft they could invest a little bit in their customer service as well, at least when there
are problems and send automated e-mail messages to alert passengers.
EASYJET review : 21 October 2009 : by D Lightfoot (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Glasgow to Malaga return. Paid for speedy boarding but bussed to the aircraft at both ends, so
it wasn't really worth the money. Still managed to get ok seats. No alcoholics drinks
available on the way out. Crew explained that the aircraft was too heavy and offloading the
bar trolleys was the only way to get the weight down without leaving luggage behind. Flight
crew friendly and efficient, and good information from the flight deck. Both flights pretty
much on time.
EASYJET review : 16 October 2009 : by R Winterburn (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Just returned from Crete. The Easyjet experience from booking in to arriving at destination
was excellent, staff efficient and pleasant and helped make our holiday most enjoyable. Will
use EasyJet again and recommend it.
EASYJET review : 10 October 2009 : by Karin van Dam (Netherlands)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
AMS-GVA-AMS. The early flight to Geneva is always late but other than that it is a much better
option than flying KLM because the low cost section at Schiphol is small, quick and pleasant.
I really like Easyjet, planes are clean and comfortable and the seating process always seems
to work fine. Then again I have never been on a full flight. Crew friendly and professional.
On board prices for drinks and snacks are better than at AMS or GVA.
EASYJET review : 8 October 2009 : by W Benson (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BRS-FAO- RS. The planes are usually clean and in good order, staff courteous and friendly.
Delays are rarely more than 10 minutes.
EASYJET review : 6 October 2009 : by M Judkins (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Gatwick-Malaga return. No problems at check in at Gatwick North, very quick. Unlike the South
terminal where we flew from earlier this year where the check in took about 90 mins.
Excellent service in both directions. Left Malaga 15 mins early as all passengers on board,
arrived Gatwick 30 mins early. Flight crew all very pleasant. Nice clean aircraft, A319.
Excellent price, 2 persons with 1 check bag, £107 return,.
EASYJET review : 6 October 2009 : by A Stedman (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW-ATH-LGW. Flight out very good, A321 ex GB Airways with comfortable leather seats and
plenty of leg room. Cabin crew professional. Return flight was not so good. I was one of the
first to check in at Athens due to having arrived from the Islands earlier in the day, yet
still ended up in boarding group B - how does one get A? Aircraft an A320 ex GB Airways but
shabby & tired. The flight attendants serving our section were brusk and patronising towards
the passengers. On arrival in Gatwick at 23.45 we waited for 30 mins to disembark the aircraft
due to no airstairs. We then had to wait a further 40 mins for our bags to arrive in the
baggage reclaim hall. easyJet cabin crew can be very hit and miss.
EASYJET review : 5 October 2009 : by J Mayoh (Spain)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Malaga-London Gatwick return. Outward flight OK although over an hour late arriving at
Malaga. Consequently boarding was shambolic because Captain wanted a 10 minute turn round at
Malaga. However LGW return was awful due to surly ground crew inconsistently applying the
hand baggage rule. Had to check very small bag (well within their measurements) and pay GBP16
all because I had a duty free carrier as well. A look at the fine print tells me this is
completely acceptable but can you argue the case when the girl tells you she can have you
thrown off the flight?