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EASYJET customer review :  4 December 2009 : by E Teijeira (Spain)

MAD-SXF-MAD. Both flights on time, attentive and smiling crew, seating not too craumped for a low cost airline. The baggage arrived in record time, in Berlin as well as in Madrid, didn't take longer than 10 minutes. Had speedy boarding on both flights, value for money in Madrid, but wouldn't have needed it in Berlin.

EASYJET customer review :  29 November 2009 : by A Humphrey (UK)

Luton-Malaga Friday 0700ish flight. I have happily flown Easyjet dozens of times in the past and know what to expect. This time they didn't stop serving alcohol to a stag group (they were worse than your average bunch) who were out of control and being overly offensive, and causing a scene. I'm a 30 year old male and don't mind people having a laugh, flying as part of a stag group, getting merry even at 7am - however, the FA continued to serve alcohol when they should have stopped and cautioned them that the bar was closed to them. Also, on the early morning flights, most people want to sleep or relax given that they've probably been up from at least 2 hours earlier.

EASYJET customer review :  23 November 2009 : by M Burtenshaw (Germany)

MAD-SXL. In the sparsely appointed departure lounge at Barajas airport, as the supposed boarding time approached, we were told to form two queues: ‘speedy boarding’ and ‘everybody else’. Our plane was 30 minutes late arriving and the eventual embarkation was one of the longest and most chaotic that I have experienced with this airline. The reason, probably a consequence of the fact that you must now pay to check in luggage with easyJet, was that there was not enough space for all the carry on baggage (some of it obviously oversized). People got flustered and held up the queue whilst they searched for free space, meantime, the FAs were chivvying everybody along to hurry up, find a seat and sit down. Those unfortunate enough to be last on board had no choice but to put their ‘carry-on’ luggage in the hold and then to retrieve it from the carousel after landing. It was a full flight but the crew was pleasant enough though a little jaded. It was definitely a flight to be endured rather than enjoyed.

EASYJET customer review :  23 November 2009 : by Torsten Kaminski (Germany)

Paris ORY - Berlin SXF flight today, again delayed for 4 hours and again they fail to inform passengers before heading to the airport despite having all contacts thus forcing them to hang around waiting in the airport or venturing back into town at their own costs. After 3 perfect flights recently I started to gain confidence about them again, but this is another big disappointment. They have a huge problem with time keeping on ORY-SXF flightsand it seems are not able to minimize the negative effects on the passengers.

EASYJET customer review :  21 November 2009 : by P Green (UK)

London Luton - Sharm El Sheikh return. We did not pay for speedy boarding but did arrive at the airport early and got into boarding group A. Aircraft boarded fairly and in order, Speedy Boarding first, followed by Special Assistance then group A (First 30 or so to check in). Aircraft on both legs of the journey were new A320's, tidy and clean, leg room fine. Service onboard good, had a good selection of refreshments, even on the inbound flight home which is quite uncommon. Cabin crew friendly and polite. Both flights on time, would not hesitate to use them again for a journey of this length (approx 5½ hours each way).

EASYJET customer review :  18 November 2009 : by S White (UK)

Cannot think of a better example of an airline having utter contempt for it's passengers than this. LGW (North)-BSL, no problems, no complaints. BSL-LGW (North) arrived late on previous sector - we all know this happens. So later departure than schedule. Arrival at LGW, taxi past North terminal to a gate at the South terminal. Odd, I thought. Informed Flight Assistant, who said, "no, we are north terminal". When the handler was greeted at the door and told us that we could not get off there "for security reasons", we then waited for a bus to the North terminal for another 20 minutes. The reason: this was the last sector of the day for that aircraft, and the first sector out the next day was from the South terminal. So easyJet ops positioned the aircraft on that stand. Never mind the fact that we all had people waiting at the North terminal! It would not have been so bad if the bus had been sorted out first!

EASYJET customer review :  12 November 2009 : by Karen Gebauer (UK)

Was disgusted at our treatment at Paris CDG airport. After carrying a hand luggage case from Luton we were informed on the return flight that it was too big and had to be checked in at a cost of 22 euros - more than the flight itself. In the end we unpacked into carrier bags and dumped the case. Absolutely ludicrous that the same airline can change the rules depending on what country we are in. A bit of consistency wouldn't go amiss.

EASYJET customer review :  12 November 2009 : by Keith Partington (UK)

LGW-LCA return. New A320 outbound and inherited A321 on return (latter had reclining seats). Ahead of time arrival at LGW spoiled by ground crew not being ready with steps and buses. Haven't been on easyJet for a little while but they remain as good as I remember them. Their staff still have the edge on Ryanair. Just need a few more domestic routes from LGW now. Speedy boarding worked well on both legs so worth the money. If I had one complaint, the two prices for each item of the inflight food did not reflect the current parity between the pound and the euro.

EASYJET customer review :  10 November 2009 : by P Hartley (UK)

Manchester-Malta return. Flights on time. New, tidy A320s and professional cabin crew. Sensible, informative updates from the cockpit. Only complaint would be the lack of allocated seating leading to a scrum at the gate and everyone making a dash off the transfer coach and onto the plane.

EASYJET customer review :  5 November 2009 : by B Conway (UK)

GIB-LGW. Check-in staff (Gibair) did not turn up until 90m before flight was due to take off. By this time there was an enormous queue stretching out of the tiny terminal. There was some pushing in by several people which would not have occured if check-in desks had opened earlier and there had been some kind of airport organisation. The check-in procedures are sub- contracted to Gibair. I spoke to Gibair staff, they are clearly completely fed up with the Easyjet way of doing things and seemed very demoralised. Flight delay - told it would be 30 minutes but it was in fact one hour. Boarding fiasco - in site of several requests to remain seated, about half of the passengers did not and there was a lot of unseemly pushing in. Priority and speedy boarders had to push their way through the queue. Passengers were bussed to the plane. Then many ran from the bus (dangerous) to the two stairs up to the cabin. The boarding procedure was extremely stressful and dangerous. There is absolutely nothing to be gained by 'free-seating' policies. No food was available even though the cabin crew could be seen scoffing airline meals for about 20 minutes later in the flight. It took 1h 15m after landing at LGW before any baggage appeared.

EASYJET customer review :  3 November 2009 : by John Kenny (UK)

London Stansted to Alicante return. On time both ways despite the return flight being the last sector of the day. Friendly crew. Both flights about third empty so had a row to myself. For the fare I paid it was excellent value.

EASYJET customer review :  3 November 2009 : by Chris Roe (UK)

Madrid to Marrakech and then Marrakech to Manchester with a stay of two nights in Marrakech. Having been quite dismissive of easyjet in the past, I was impressed with the service provided. The speedy boarding service was worth the extra money : we checked-in quickly and first on board the flights. The crew were smart, professional and delivered a faultless service. Flights on time, aircraft was clean and roomy, and seat pitch was perfectly acceptable, even for my 6 ft 3 " husband! All in all, great value for money and very impressive crew.