easyJet Passenger Reviews and easyJet Customer Trip Reports

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From Basel to AMS. Very full evening flight. Boarding took a long time, but one all on board and settled the flight was good. The cabin staff were happy and helpful, slight delay due to de-icing but arrived on time in AMS. Great for Short trips. I will travel them again.

Paris-Budapest. On our trip back yesterday evening, the "boarding room" for this flight was a simple shed on the airport tarmac! No seats, no heat, had to wait for 40 minutes in this freezing tent. Just after boarding, the flight attendant started to rudely say to an old man in the row just behind us, for him to store his small luggage, which was correctly settled under his seat, in the overhead lockers - did not give him any sort of help. Very poor service.

Madrid to Bristol. Once again a late flight with Easyjet on this route. I fly this route several times each year and this happens so often that I expect it. I just wish they would focus on improving punctuality instead of thinking about new money making wheezes.

Gatwick to Milan Malpensa. I really liked the fact that we had pre-booked seating and it made the whole experience less stressful. Both flights on time, staff were ok. Would definitely fly them again.

ALC-STN-ALC. Once again a stress-free return trip with EasyJet. Both legs left on time and arrived early. Crew were attentive and seemed to enjoy their work. My only adverse comment is that some passengers try and take advantage of EasyJet's cabin baggage policy, bringing on over-size cases meaning that those passengers with 'correctly' sized cases cannot put them in the o/h lockers.

Just returned from Egypt with easyjet. Ground staff at Manchester are very miserable and unhelpful. We paid for one extra bag for the children which we thought was ideal. When we checked in, the check in staff told us that we had only paid for the bag and not the weight that was inside. When in the air, crew very good and flights on time. Leg room good and seats don't recline which is very good. Ground staff could learn some customer service skills from flight crew. Just a smile and sorry would be nice.

Flew from LGW to Murcia return. Outbound flight was 45 minutes late due to a sick passenger needing help on the inbound plane. Only grumble is lack of room in the overhead lockers. I was one of the last to board as I was travelling alone and didn't mind where I sat but I had to get the stewards help to reorganise the baggage so I could get my small carry on in there.

Berlin-London. EasyJet is a low price airline and it shows. The legroom is only okay and they are very strict with your luggage allowances - only the required size, they will measure it. Service and politeness is pretty much non-existent. If you don't buy priority boarding the environment is a bit stressful. People were almost running to the gate when the gate-number was announced - they were pushing to get first in line. Might also have something to do with the EasyJet policy: if there's no room for your carry-on luggage you'll have to pay to get it checked in.

Use London Nice route once or twice a month and, apart from the ridiculous queuing system at Nice, have no complaints. Aircraft clean and usually almost new, flight invariably on time, cabin crew pleasant and they even manage to provide hot tea, something of a rarity in the airline industry.

Monday evening I travelled to Glasgow from Gatwick. Aircraft was 2 hours late, this was referred to as a short delay at the end of the flight. When challenged the staff said their words were scripted. Return journey was 50 minutes late. We were shown as boarding the aircraft on the monitors when it was arriving at the dock. It may convey a sense of being on time, but it was a blatant lie. The lateness was blamed, when the captain spoke, on the failure of the airline to have lodged the correct 'paperwork'. To change seat I was charged £4 then recalled to pay another £4, and enjoyed bouncing between the check in and admin desk. If you have a choice; use anyone else!

Flew Pisa-Bristol and Bristol-Belfast. Flights on time, seats comfortable and staff courteous. Difficult, steep stairs at Bristol that really are a health hazard.

LGW to Berlin - what a tale of two halves! Gatwick check-in was packed with easyboarding hard to find at the end with one desk only. The flight was put back 15 mins and then forward again to right time. Gate was understaffed, no bags checked and no separate queue for easyboarding with a resulting scrum when the flight was called. Onboard, 1 pax reserved rows of emergency exit seats and when challenged in front of crew no action taken. Packed flight with no overhead locker space. A late boarding passenger with oversized bag resulted in a pushy crew member emptying our right size bags out of the bin. Average flight with on time departure and arrival with the highlight being the cabin manager calling the rest of the crew "babe" all the time. Return flight however was perfect - no queue at check-in, all bags checked for size before security, a separate queue at the gate for speedy boarding with an on time departure and 20 min early arrival in Gatwick. Friendly professional crew. Will use easyjet again once the allocated seats are fully introduced and they do something at Gatwick about queues and oversized bags.

Just flown AGP to LGW. Gave Easyjet a go now that they have seat selection. No complaints, leg room ok, aircraft clean and a good selection of snacks. Would use again.

London Gatwick to Lyon. Hassle free flight. Left Gatwick 30 minutes late due to technical problem but landed in Lyon only 10 minutes late. Return flight on time. Boarding well managed. Cabin Crew were good. £2.50 for a cup of tea.

Travelled Bristol to Paris. Flights on time. Boarding was well managed (I had Speedy Boarding). Cabin crew friendly and helpful. Did not buy any refreshments. Good hassle free flight.

Bristol to Nice. No complaints, decent aircraft and efficient crew. Outgoing flight arrived in Nice slightly early; the incoming flight only 4 minutes behind schedule back in Bristol, despite the fact that the original aircraft had to be put in the hangar and another one used. Pity easyJet don't fly from Birmingham!

Majorca to Stansted on 6th October, and we all enjoyed the flight. The crew were very helpful, informative and really pleasant. The Captain kept us informed as we went along with clear and reassuring information.