EASYJET review : 16 May 2008 : by K Duffy

Customer Rating : 4/5

Liverpool to Geneva. Outward flight was on-time departing at 6.30am (despite extensive fog), the seats comfortable for 2 hour flight. The crew were friendly and helpful and overall service was fine. EasyKiosk is not over priced and the quality of products is good. Inbound flight on time, Easyjet check-in deserted at 8pm! Again flight pleasant though felt quite cramped at full 100% capacity. Easyjet have improved their in-flight experience with new aircraft (A319) and new crew uniforms. At Easyjet departure terminal in Geneva there are few amenities so buy food etc. before going through security. Also, buying a fast-track pass for security at Liverpool Airport is well worth it considering the length of the morning queues - only £2.

EASYJET review : 16 May 2008 : by Frank Power

Customer Rating : 4/5

Gatwick-Olbia return. I live near Gatwick, Easyjet having just taken over the GB Airways med slots this was my first experience of the airline. Generally the experience was good. I liked not having to put up with all the inflight catering, aircraft were clean, quiet and modern. The boarding is haphazard and staff seem to lack confidence. The outbound flight was full and at least 80% Italian. Once the guy appeared to announce boarding everyone crowded around the gate entrance. He said in a very quiet voice "any speedy boarders?" lots of shrugged shoulders as most people spoke little English. "Any passengers with infants" again no answer and general bewilderment. There were a couple of English families with children but they would have been at the back unable to hear him and would have had a real struggle to get their buggies through. That said boarding was done in a reasonably civilised way and all seemed to et the seats they wanted. Onboard the lead steward's diction was poor, too quiet and too fast; the pilot virtually inaudible. Recorded messages in italian played to deal with safety etc. Disembarcation & baggage all smoothly dealt with. On the way back passangers 90% British holidaymakers - forget boarding groups - no mention of speedy boarders - couple with young child pushed to the front, but no problems anyway as plane only 75% full. On board lead steward again suffered from poor diction, too fast, too quiet, did not communicate confidence. Pilot very clear, helpful information. Slight delay on departure due to some mismatch in the manifest soon resolved. Disembarkation fine only marred by usual poor performance at Gatwick Immigration where only when there are thousands queuing halfway back to the planes do they cotton that having just four desks open isn't enough.

EASYJET review : 13 May 2008 : by J Morley

Customer Rating : 4/5

LGW-SOF return. Flights on time, not very full, new planes and very cheap price about GBP65.00 return. Do not pay for a speedy boarding. EasyJet uses the old terminal 1 at Sofia airport without air bridges. The speedy boarding does not work as the passengers are bussed to the aircraft.

EASYJET review : 11 May 2008 : by J Bloomfield

Customer Rating : 1/5

STN-BFS. Delayed by more than three hours, no information at all from ground staff forthcoming until asked and even then the information was sketchy and differed depending on the staff member. Boarding was the usual easyJet scrum without any sort of priority system used. Once onboard the crew could barely muster a decent welcome and appeared surly throughout the flight, no interaction with passengers - apart from abruptly asking if anyone wanted anything from the bar, which was nearly empty as the crew had to apologise again and again for not having the items that people had asked for. It's a true saying that you get what you pay for - Low Fare = Low Service.

EASYJET review : 5 May 2008 : by Martin Hambleton

Customer Rating : 4/5

LGW-MRS-LGW. Was very impressed with the crew and on time departures. Boarding excellent and well controlled, especially at MRS. However still prefer BA for seat comfort and that fact they use the Main Terminal at MRS, which is easier for Car Hire and facilities etc.

EASYJET review : 5 May 2008 : by Paul Smith

Customer Rating : 3/5

LGW-KRW-LGW. Outward no problems at Gatwick. Check in fine, not much queuing at security. Decent plane, cheerful FAs. Flight left on time, landed in KRK 25 mins ahead of schedule. Return trip: Krakow airport, not great, slow moving queues. Was not too busy (again Wed flight). Surly gloomy staff checking passports. They look at you like you are a criminal. Was charged £15 to put a walking stick in the hold. Total rip-off. Not sure who is to blame here, Easyjet or KRK staff. Tried to explain that this was a walking stick and not a weapon, but was met with shrugged shoulders and general surly attitudes and gloom. Was bussed to the plane, did not buy speedy boarding but was on the first bus to the plane and was lucky enough to get off the bus and run straight up the stairs and sit on row 3. The look on the faces of the speedy boarders was one of disdain and gloom. Oh, how much they wanted their money back! Overall Easyjet is a much better package than Ryanair, just needs more clarification about what can be taken on the plane. Would use them again for sure. It would be good if they opened up a regular route to SZZ in competition with Ryanair.

EASYJET review : 5 May 2008 : by J Scott

Customer Rating : 5/5

BCN-LGW-BCN last weekend. Out on the late night flight on Friday and back on the late evening flight on Monday. In general, totally satisfactory experience. The easyJet pattern of priority boarding was followed at both airports and worked well. Staff onboard were fine, planes were clean and both aircraft left and arrived safely. My only minor quibble is that the late night flight out of BCN, which we use quite regularly, is often delayed and this can result in a very late arrival in LGW. As, fortunately, we have no need for public transport, this is not a problem for us and no doubt the price of the ticket reflects the inconvenience factor, but I can see that for the unwary, hoping to make late night transport connections in/to the greater London area this might be a problem.

EASYJET review : 30 April 2008 : by Jason Tottey

Customer Rating : 4/5

LTN-BCN-LTN. Had read some of the comments about flying EZY, especially with regards to speedy boarding which I had purchased due to travelling with a small child. Flight out from Luton left on time, speedy boarding fine, no problems with flight, very full due to Man U playing in Barcelona that evening but not the usual scrum. FA's ok but nothing special. Flight back also very good Speedy boarding again in place at BCN which I was suprised about. Left on time FA's very good on flight. For the price this was very good £60 rtn which was not much more than I paid to travel by train from Leicester to London a few weeks previously

EASYJET review : 29 April 2008 : by Nigel Hirst

Customer Rating : 5/5

BRS-INV-BRS. Checked in online for both trips, no problems and must be the way to go if possible. Slight delay at BRS at the gate, but otherwise both trips left on time and arrived on time or early. Efficient and polite FA's, excellent communication from flight deck. I may be just very lucky,but I have come to expect and invariably receive an excellent value for money.

EASYJET review : 29 April 2008 : by D Dunn

Customer Rating : 4/5

Nice Cote d'Azur - Liverpool, a route we've been using several times a year for four years. More or less on time and reasonably comfortable in new plane. I find this route very reliable, and at the prices we usually pay it provides good standards of comfort. The boarding system as a bore, but it is 'policed' much better these days than it was. The problems are with passengers who don't know or who pretend not to know the system, and with Liverpool airport corridors. The onboard staff are more professional than they used to be in the early days. With the demise of BA regional, the only other airline flying from the North of England to Nice is Jet2, which has the advantage of booked seats on the plane, but the disadvantage for us of using Terminal 1 at Nice which requires a bus journey to get to car hire. So we choose between Jet2 and Easyjet solely on price.

EASYJET review : 29 April 2008 : by D Dunn

Customer Rating : 4/5

Nice Cote d'Azur - Liverpool, a route we've been using several times a year for four years. More or less on time and reasonably comfortable in new plane. I find this route very reliable, and at the prices we usually pay it provides good standards of comfort. The boarding system as a bore, but it is 'policed' much better these days than it was. The problems are with passengers who don't know or who pretend not to know the system, and with Liverpool airport corridors. The onboard staff are more professional than they used to be in the early days. With the demise of BA regional, the only other airline flying from the North of England to Nice is Jet2, which has the advantage of booked seats on the plane, but the disadvantage for us of using Terminal 1 at Nice which requires a bus journey to get to car hire. So we choose between Jet2 and Easyjet solely on price.

EASYJET review : 29 April 2008 : by G Stoker

Customer Rating : 4/5

Return flights between Paris CDG and Nice in April. The staff were excellent, although seat space on the flight to Nice was not great.

EASYJET review : 29 April 2008 : by R Aulet

Customer Rating : 3/5

London Gatwick-Barcelona and found crew and flight to be excellent. The return leg back to Gatwick was full, and again was efficient even though some comments were made about previous lost baggage issues. When we arrived at Gatwick our flight was to pull into the South Terminal but was instead put at the North Terminal but they had the bus ready to bring us to the South Terminal as many passengers were connecting for further flights. Excellent all the way - will fly them again.

EASYJET review : 28 April 2008 : by Leslie Bedell

Customer Rating : 3/5

The change from terminal 3 Charles De Gaulle airport to terminal 2b for Belfast passengers is a bad step. There is now an overly long taxiing to and from the terminal. On 15th April the departure lounge at 2b was filled with passengers for two flights apparently leaving around the same time, one of which was the flight to Belfast less than a quarter full. The other flight seemed full and passengers crowded into a woefully inadequate departure area with no toilets, no refreshments, no shops or duty free. If the Belfast flight had been full I fail to see how the lounge would have been able to accommodate so many people. This may not be Easyjet's fault but they have some responsibility for ensuring the airport authorities provide a good service to their passengers.

EASYJET review : 28 April 2008 : by H Blackhall

Customer Rating : 4/5

INV-BRS return. Very pleasant and efficient check in staff especially at Bristol which was the fastest checkin ever in my recent experience - usually fly about twelve times a year. Flight from Inverenss was late due to bad weather causing cancellation of inbound plane from Bristol but checkin staff could not have been more pleasant and helpful. Return flight on time, cabin crew pleasant and efficient and despite the usual slightly chaotic boarding the whole experience was better than I had hoped since I had not flown Easyjet for a year or two. Would definitely use them again based on this experience.

EASYJET review : 23 April 2008 : by R Roe

Customer Rating : 4/5

London Gatwick - Madrid. Check in was quick at Gatwick but we were left outside the gate for 10 minutes. Plane comfortable, friendly FAs, good legroom. At Madrid check in was a bit slower but fine. Boarding system was not organised at Madrid but at least the right people got on at the right time.

EASYJET review : 23 April 2008 : by O Fortune

Customer Rating : 1/5

Liverpool to Berlin was delayed by 11 hours. Passengers given no explanation and received a total of £9 food vouchers each, which doesn't go far in an airport lounge. We were informed by easyjet that we would receive no compensation. I have since contacted easyjet for written details of the flight delay to get compensation from my insurance company. I have only had an automated response, referring me back to their website. The flights were fairly cheap but this does not make up for the lack of customer service.

EASYJET review : 22 April 2008 : by Mark Chamberlain

Customer Rating : 1/5

Beware! EasyJet have started to advertise a £10 discount on "your next flight" through a service called Shoppers Discount. What is not clear is that they will then deduct £8 per month from your credit card until you cancel it (not that easy). It only tells you this in the small print - "It's a Special Reward! If you are 100% satisfied during your trial, do nothing. All your Shopper Discounts & Rewards savings and protection will automatically continue for just £8 a month billed by Shopper Discounts & Rewards to the credit card or deducted from the debit card you registered".

EASYJET review : 22 April 2008 : by Richard Chipol

Customer Rating : 1/5

My wife and I flew to Gibraltar on the 31st March. We paid for Speedy Boarding. When we got down to gate 53 we had to catch a coach, when the gate opened, an employee asked for the speedy boarding first, unfortunately there were not many, so the rest got in the coach without the Speedy Boarding rushed in and we were left back. We are in the mid sixties so we had no chance, and found we wasted our money. We thought of complaining as our extra money meant we paid for nothing which make me think twice of paying for Speedy Boarding again.

EasyJet review - by Torsten Kaminski

16 April 2008  Customer Trip Rating :

Berlin SXF to Paris ORY. They are reliable, punctual and have modern and clean aircraft and professional, helpful and friendly crews. Never encountered a FA with an attitude, but maybe this is a specialty of the British? As they do not wait for connecting passengers I find they are more punctual than Air France. Just once a friend of mine was let down by a flight cancellation. I never choose the speedy boarding option and otherwise the boarding is the only really weak point of this carrier, as it depends if the handling agent implements the procedures or not. But I do not care so much as I travel mostly alone. I had several memorable (and cheap!) flights with them and even though I compare prices and also fly the competition, I am grateful for their reasonable priced and reliable services.

EasyJet review - by Stephen Foster

16 April 2008  Customer Trip Rating :

I am a disabled passenger and need full assistance throughout and can only say that Easyjet and all concerned were obliging on a recent trip from Liverpool to Geneva.

EasyJet review - by Peter Salisbury

15 April 2008  Customer Trip Rating :

Ref Annie Horvath below; I've just been online to book a flight from Inverness to Bristol, for June 12th. On the Insurance click 'remove' then a reminder: "Don't take the risk of booking without it!" so just click the 'remove' button and 'update' The choice to ADD insurance comes up again, but no problem whatsoever, no 'whiteout screen'

EasyJet review - by Christos Shepherd

15 April 2008  Customer Trip Rating :

Gatwick-Athens one-way. I fly this route with easyJet quite often, and my most recent experience was fairly typical. The boarding procedure was long and tedious, badly organised, and there was no effort to stick to the boarding-group prioritisation system. Flight departed on time, crew were friendly, and the pilots updated passengers with information throughout the flight. On landing, the luggage came out quickly. Overall, another excellent flight - the only downside is that on flights of this length (usually the journey takes up to 4 hours), the lack of legroom and IFE is slightly stultifying.

EasyJet review - by David Leston

15 April 2008  Customer Trip Rating :

LGW-PFO-LGW not a bad experience, with the A321 still in GBAirways/BA interior configuration. Plenty of legroom and easyjet service okay. Not sure whether easyjet will start cramming more PAX into these aircraft in future, hope not.

EasyJet review - by D Bicker

15 April 2008  Customer Trip Rating :

STN to EDI and return. Outbound flight on time, return flight slightly delayed. Used online checkin as only had hand baggage. Means no need to turn up ages before the flight. Cabin Crew friendly. Legroom standard pitch - more than most charter flights I've been on! Would definielty recommend them for short hops.

EasyJet review - by R Smit

12 April 2008  Customer Trip Rating :

I travel frequently between Barcelona and Liverpool. The one thing that infuriates me is their method of checking-in passengers; a few desks servicing all Easyjet flights. In Liverpool, this is just a nuisance that means you'll be queuing a while longer because you're mixed in with flights to Basel and Alicante and Paris, but in Barcelona it's absurd. Several times I have arrived at BCN airport just as check-in opens or even before and queued - and queued and queued. You are lucky if there are a handful of desks open and service is ridiculously slow -- so slow that even after queuing for over an hour, I have sometimes only managed to check in five or ten minutes before check-in closes. One time they actually had to keep checking in people after closure because they were that slow. They really need to sort it out - it's a nightmare - so much so that upon having the choice of Easyjet or BA to London Gatwick this month, I've opted for the more expensive BA option.

EasyJet review - by Marion McQueen

12 April 2008  Customer Trip Rating :

I flew easyJet from Inverness to Gatwick return. As I am partially disabled I required assistance and received excellent care from all concerned. I would like to thank the cabin crew on both flights for their attention and care. Thanks easyJet, Hope to fly with you again soon.

EasyJet review - by Anne Horvath

12 April 2008  Customer Trip Rating :

I have flown EasyJet a number of times over the past two years or so and have found them fine. I like the fact that you can check in online (although only if you have hand luggage, no hold luggage) and you don't have to be at the airport hours in advance of departure. On board the service is fine, although the food leaves a lot to be desired. I have a problem currently in that I am trying to book flights, but when I get to the remove insurance button the screen whites out and I can progress no further. Is this a new moneymaking ploy or a genuine site error? Until I can book without taking out their insurance I will hold back. Boarding is a scrum! It seems to work outbound from England, but on the return the staff seem to have no control or even care who is boarding and in which order - a bit of a free for all. It can put a bit of a damper on the trip home if you have to fight to sit with your family.

EasyJet review - by Richard Astwood

11 April 2008  Customer Trip Rating :

We were on a flight from Athens which had an engine fire. When we got off it was obvious that people were traumatised and paramedics were called to help some people. Very glad they got us down okay but then we were just dumped in Departures, and Easyjet fought over every penny. They would not put us on any flight but one, and this was to a different city, they would not provide meal vouchers (even though the EC Regulations require it). It would take too long to describe how difficult and hostile they were to the 112 people who got off the flight. Simple answer do not fly with them, no frills is OK, no care is not.

EasyJet review - by John Bartling

8 April 2008  Customer Trip Rating :

I recently flew as part of a group of four adults with EasyJet on a return flight from Liverpool to Berlin Schoenefeld. Both flights departed on time and without incident. The boarding lounge at Berlin Schoenefeld was rather small for the number of passengers so I'd advise passengers to arrive early.

EasyJet review - by A McDermid

2 April 2008  Customer Trip Rating : n/a

Edinburgh to Bristol return. Both flights left on time, normal scramble for seats on boarding but if you are a lone traveller this can be a help as you can get a seat near the exit for your departure. Both flights arrived early and staff were very helpful. I have a defibrillator pacemaker that means that I cant pass the normal security due to the magnetic field, EasyJet staff made sure that security staff knew of this and there were no problems. With the low price and great service I have no problem travelling with them again.

EasyJet review - by Stephen French

1 April 2008  Customer Trip Rating :

I have flown with easyjet many times over the last 16 months after moving to Italy and so far the service has been exceptional, reasonably priced and largely on time both to London and Prague. When are they going to sort out the crush at the gate every time a member of staff turns up before departure - it is extremely frustrating when you go to the trouble of checking in two hours before and then sit patiently at the gate only to be stampeded the moment the gate starts boarding!

EasyJet review - by S Keates

28 March 2008  Customer Trip Rating :

I have flown with EJ twice weekly, LGW to TLS over a period of two years, on the whole the service has been excellent, the cabin crew good and not too many delays. My main complaint are the passengers who crowd the gate as soon as a member of staff turns up, thus slowing down the boarding process. I am fed up trying to battle my way through these people - any chance of the ground staff getting more order by the gate and making boarding more efficient?

EasyJet review - by N Barnsley

27 March 2008  Customer Trip Rating :

Madrid-Liverpool-Madrid. 200 euro price tag might suggest that Easyjet are taking advantage of their current status as the only carrier operating direct flights between Madrid and the the north west of England; paid around 50 euros just over a year ago when BA Connect were still flying into Manchester. Usual chaos at Easyjet's Madrid check in - no proper queing system in place, though very efficient at Liverpool. Usual undignified scramble for seats on both flights. On outbound no food available and only limited drinks service. On return, called to gate on time then kept waiting for over an hour, with no explanation, limited seating and security officials not allowing pax to return to the lounge. Finally transpired, once on board, that the incoming aircraft had been delayed in Amsterdam due to bad weather. Not impressed with Easyjet on this trip.

EasyJet review - by Marilyn Wood

27 March 2008  Customer Trip Rating :

Two days prior to our flight to Malaga from Liverpool, I sustained a severe leg injury which left me unable to walk. My husband requested assistance on the flight via Easyjet website. I would like to thank Easyjet for making our journey possible because without the wheelchair assistance in Liverpool and Malaga in both directions, our trip would have been impossible. Not only did we receive wheelchair and transportation services, Easyjet also reserved front row seats for us with extra leg room.

EasyJet review - by J Vale

25 March 2008  Customer Trip Rating :

BRS-TLS Flight late, about 40 disabled passengers travelling to Lourdes some severly handicapped and blind, I was also travelling with my partially disabled mother, everyone bused to aircraft and then the nightmare started, no priority given to the disabled passengers so the usual free for all once we boarded we managed to get 2 seats together at 4 rows from the front, while I visited the washroom a very rude crew member very pointedly told my mother that she would have to move they need these seats so she would just have to run along and find somewhere else to sit towards the back. When I returned to our seats I found my very embarrassed mum wondering around at the back trying to find us some more seats, I was not happy and when I confronted the crew member who soon changed her tune and assured us that assistance would be offered in TLS - of course there was none. When we disembarked a passenger who got our original seats apologised for the rude way my mother was spoken to and thanked her kindly for moving, he was not impressed either. Easyjet really don't care they really only want your money and would prefer it if you were fit and healthy otherwise you are just an inconvenience

EasyJet review - by M Golding

19 March 2008  Customer Trip Rating :

EDI to CDG. Arrived early at the airport in both directions so ended up in boarding group A. Passengers relatively restrained and more or less complied with boarding announcements but the whole boarding procedure is still unnecessarily stressful. Ground staff in Edinburgh and Paris very pleasant, new airbus on both trips, efficient crew and managed to get an emergency exit seat on both journeys despite not being the first on board. Would use them again if booking too late to get a cheap ticket on Air France etc as their service is as good as many other airlines.

EasyJet review - by Robert Bushby

19 March 2008  Customer Trip Rating :

Two of us with pre-paid hold baggage flew from LGW to Bucharest return. We did not pay for speedy boarding at LGW but still managed to get seats together nor did we pay for the same in Bucharest where we joined other travellers and simply went to the rear stairs from the bus rather than following the majority up the front set. Cockpit announcements helpful without being verbose and cabin crew strike a nice balance as well. The downside is that easyJet may be moving back to Bancesa which is the airport they briefly used when the Bucharest service started; they currently operate into Otopeni and whilst this is further out from the city it is a nicer facility.

EasyJet review - by S Downie

17 March 2008  Customer Trip Rating :

EDI to CDG . Checked in online with only hand baggage - no ridiculous extra fees. Outbound flight slightly delayed by bad weather. Boarding the usual scrum at the gate with everyone trying to beat the system. Crew outbound pleasant enough and service reasonably quick - but food/drink expensive. Arrived at different terminal than ticket stated. Return flight again from different terminal ( 2) which was chaotic - more the airport than Easyjet. Flight left on time with very pleasant and friendly cabin crew, arrived early. Generally not a great fan of Easyjet, where there is a choice, but they appear to be moving away from their cheap beginnings and the onboard service improving. On this trip cannot complain for the money paid.

EasyJet review - by C Curtis

14 March 2008  Customer Trip Rating :

Birmingham to Geneva and back. Outward trip had paid for speedy boarding but due to late departure it was not enforced - luckily I was by the Gate and got an exit seat (poetic justice). Return trip auto check in using machine in Geneva was fine and quick - although the departure gate is about 10 miles from check in - it may be in France! Speedy boarding was enforced and got an exit seat again. One slight problem is the online check in where it only lets you access the booking 2 times so if you have any problems like I did you have to check in at the Airport not being able to print your boarding pass out at home. For £50 return a bargain flight.

EasyJet review - by Nicola Hurst

12 March 2008  Customer Trip Rating :

I didn't even fly yet. I booked on-line 2 flights for summer 08 well advance, they were advertising on their website that a voucher of £10 will be send by e-mail for the second booking. It's ok I have not received any e-mail of confirmation and any voucher - but I have just received today an e-mail notifying me that both flights have been cancelled and I have to log in to myeasyjet.com and to change the flight for free or to call a specific number to get a refund. When I logged in there is no hyperlink to change the flight, I cannot even see the flights, only the details of my registration on their website. I could see my flights from their home-page with my surname and my flight-reference, but there is also not any single hyperlink or direction to a page where I can change my flight. So I have the choice to call their number with 10p per minute or the one with 65p per min. Both of them start with a long presentation, and at the end of it you have to wait for an available operator. They have also short hours from 9:00 to 17:00, when most of us are at work. A big airline, they get our booking, then they cancel with no explanation and we have to pay them to refund our money.