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EASYJET customer review :  8 January 2010 : by Chris Ellis (UK)

STN to PMI, PMI to LGW. Outbound flight delayed over three hours - we were eventually informed (about an hour after scheduled departure) that this was because bad weather in Amsterdam was holding up the aircraft scheduled for our flight. With no warning passengers in the process of boarding a flight to Copenhagen at a different gate were told to return to the terminal and the aircraft they were boarding became our flight to Palma. Given the lack of notice of the gate change, boarding was even more shambolic than usual. Return flight delayed by approx. 30 minutes; the apology explained that this was due to a medical emergency as the plane came into land at Palma. Boarding was well organised by the Spanish easyJet team at Palma Airport in a relaxed, but firm way. I travel regularly with easyJet and regard them as the best of the low cost carriers. My two current gripes are we seem to get less information when things are going wrong than used to be the case, and the current "anything goes as long as it fits in the gauge and you can lift it" carry on luggage policy leads to over-full lockers and delays whilst cases are moved around or carted off to be put in the hold.

EASYJET customer review :  1 January 2010 : by Torsten Kaminski (Germany)

Evening flight Berlin SXF to Paris ORY got cancelled on December 21st at the very last moment leaving passengers stranded and they do not provide any assistance to help passengers apart from giving them the (expensive) telephone number of their call center. Even a low cost carrier must take some precautions how to handle situations when they fail to provide the service they have sold to their customers regardless of the price. They have to find solutions and not the passenger! Their website is easy to navigate for bookings and check-in but not so for any other assistance.

EASYJET customer review :  31 December 2009 : by Patricia Davies (Spain)

My husband and I flew from Alicante on 22nd December. Due to poor weather the flight was delayed for over four hours. Realising this was no fault of easyJet, we bore the wait patiently, and were tolerant when the flight was diverted from Stansted to Birmingham, due to fog. However, having been assured by the pilot that coaches would transport us to Stansted, we were abandoned by Easyjet staff. Our luggage was taken to the wrong terminal, and we waited for 90, minutes for it to appear By the time we emerged into the icy conditions outside the terminal, we found there was no information and the promised coaches failed to materialise until 0215 the next morning, when a solitary; vehicle turned up and caused a stampede. We scrambled aboard the first coach. There ensued a long wait. Passengers, desperate for seats, overwhelmed the coach and some had to be turned off. Imagine their frustration when they had no means of knowing when the next coach would arrive, if at all. There followed a further delay, whilst these passengers retrieved their luggage and an even further delay, whilst those of us lucky enough to have squeezed on, checked that our luggage hadn’t been removed in error. We left the terminal at 0400, arriving at Stansted when it was light and at our final destination in East London at 0700 am. thirteen hours late. Whilst I appreciate the fact that weather conditions were out of easyJet hands, I find it unpardonable that no representative of easyJet could have been on hand to give us information and organise coaches for stranded passengers. While we languished in the terminal at Birmingham, other planes landed, passengers disembarked and were ushered directly to coaches the moment they had retrieved their luggage. There should be contingency plans for such occurrences, and whilst other airlines coped admirably, I regret to say that easyJet was sadly lacking in its customer care.

EASYJET customer review :  30 December 2009 : by H Meyer (Germany)

SXF-CIA-SXF. Unfriendly staff at check-in, told me I should check in online, then I could come later to the airport, though I was travelling with luggage and online check-in is not possible then. Chaotic boarding, flight delayed about 15 minutes. Return flight announced to be delayed for 2 hours. After everybody queued for half an hour for the delayed boarding, the delay was announced to be 5 hours. No staff to be seen anywhere. After finding someone a free sandwich and a water was offered. Later chaotic boarding again, waiting at the stairs in front of the plane while it was heavily raining. Cheap trip, 50€ for return flight, so not much should be expected.

EASYJET customer review :  28 December 2009 : by Tim Powell (Spain)

Madrid-Bristol return. 50 minute delay outward due late arrival on the inbound aircraft. Despite the scrum for boarding which always fascinates me, why people are prepared to stand in a line for 45minutes to achieve a seats with minimum legroom. However, with the Easyjet Plus card this puts you into the first 20 people in the scrum and a priority check in line to check your baggage in. I find it hard to knock Easyjet, you get what you pay for, up to date aircraft and staff who do what they are employed to do. You want to check luggage, fine, for a fee and if you want a sandwich and a drink you will get you pay for and reasonable quality for a reasonable price. I get off an Easyjet airplane with the impression that I received excellent value for money and on their point to point network, I have never had any issue with checked luggage not arriving. The difference with the so called "full service" airlines is less and less obvious every day. In Madrid Easyjet fly in and out of the uncongested Terminal 1.

EASYJET customer review :  24 December 2009 : by Florin Diaconu (UK)

I was supposed to travel with easyjet from Luton to Cagliari on 22 December. Due to the snowfall lots of flights were delayed or cancelled. After waiting a day and a night in the airport, sleeping on the floor, surrounded by hundreds of people, easyjet cancelled all the flights in Europe, besides one going to Dortmund.2 flights took off the same morning, belonging to different airlines. The very big disappointment we had for having our flights cancelled just on Christmas time, was even more when all the passenger was waiting for the office to open at 6 o'clock instead of 4.00 am and a guy just came and said loudly all the flights that were cancelled. They didn't have the slightest respect for the customers and open at the scheduled time, moreover the guy almost burst into laugh while making the announcement. Of course, no explanation given for our cancellations, we were told to go online and apply for the refund.

EASYJET customer review :  21 December 2009 : by Steve Francis (UK)

No problems with their flights, but their baggage policy is very inconsistently applied. My hand baggage was fine for LGW to Cologne, but 4 days later for Amsterdam to Edinburgh was deemed too big and I was made to check it in (and pay the fee). Yes people were boarding the plane with bigger hand baggage bags than the one I'd been forced to check-in.

EASYJET customer review :  19 December 2009 : by Brian Hill (UK)

Cologne-LGW on a very snowy and cold December night; although the incoming flight was late, the ground crew made sure everyone was aware of the need for a quick turn-around. The cabin staff worked hard to provide a beverage service in the 55 minute flight and the flight deck crew made sure everyone was aware there might be a problem landing at a snowy LGW; in fact we were the last flight to land before the airport closed.

EASYJET customer review :  16 December 2009 : by E Morris (UK)

EasyJet seem to relish in matching low fares with poor service. Taking a flight to Las Palmas the mostly Spanish passengers were shouted at like children in a School playground for standing close to the departure gate . The boorish attitude of the Easy Jet staff was in stark contrast to the staff from GB Air that they took over from. The simple problem was that the Spanish clients didn't understand English but at EasyJet it seems that shouting English very loudly will be understood! This was made worse by an over familiar steward who's chirpy comments just seemed cheap. On the return journey things were much better thanks to a Spanish staff member who deserves a medal for working under such conditions.

EASYJET customer review :  13 December 2009 : by C Field-Hammond (UK)

I hate flying and was petrified flying by myself but the trip and return trip amazed me. Quick and easy check in, no waiting in long queues. Friendly staff at the desks and for boarding. Boarding quick and easy. The aircraft was clean and comfy. The pilots were informative. The one thing I am amazed at is how quick my bags came out. A few years ago another airline took ages to get my bags out on both trips. Easyjet were opposite. I checked in rather early for the first trip and my bag was 5th out in Glasgow. On the return journey, I checked in well after the check in time and my bag was first out. I was so relieved at how easy it was. A great experience for the normal things (not for me as I hate flying).

EASYJET customer review :  9 December 2009 : by F Schneider (Switzerland)

Paris Orly to Geneva, almost 2 hours delay, no information. Behind the desk, three young ladies seeming worried with their talks about the colour of their nails and other very important information - letting everyone know that every inquiry would disturb their top conference. When checking in, I was told off for not placing my luggage precisely on the band and had to promise not to do it next time. Next to me, three attendants shouting after a passenger for "talking bad to them" and finally calling the police. When you check in with easyjet at Orly you think that you fall in an other dimension, kind of matrice or Alice in Wonderland. Never felt this way in a western country and was glad to escape. It destroyed my weekend. Next time I'll take the train, at least I don't have to talk to these crazy staff.

EASYJET customer review :  7 December 2009 : by Tony Quinn (UK)

LGW-MUC-LGW Having flown with easyjet since its inception I still have yet to fathom out their boarding procedure. On these flight it seems to have changed again. At LGW we were informed that there was now only "Speedy Boarding (SB)", "Special Asistance (SA)" and then everybody else. What happened to A,B &C. On the return from Munich it went from ridiculous to downright hilarious. Check-in was manned by a single person who promptly allowed a group that had checked in on-line to check-in first (even before Speedy Boarders). We were later informed that the plane was delayed. Following the usual scrum at the gate we were loaded onto buses and taken onto the apron. It quickly became obvious that the bus driver didn't know where to go because we drove around the apron looking for the plane. The reason he couldn't find it was because it hadn't even landed. We watched it arrive and some wag shouted "Follow that plane". We then waited on the bus for the plane to unload and get cleaned before being allowed to board - what a farce. I will continue to use easyJet, but sometimes wonder if they really have any real regard for their passengers.

EASYJET customer review :  6 December 2009 : by M Robinson (UK)

Luton Sharm El Sheikh and back. Going out fine the usual no frills, get what you pay for. On the return a different story. A lot of the food beverage etc gone so little choice to eat and drink. The trip is over 5 hours, and yet it only boards food and beverage in the UK. Obviously on a 5 hour 40 minute trip people want more than one coffee, snack etc. I see no reason why they could not arrange more supplies in Sharm. The galleys on the A319 are not really equipped for what is really a long haul flight. Come on easyjet, if your going to do almost six hour flights, sort out the catering. I understand on the ex LGW flights they have aircraft with entertainment on board, would have been nice.

EASYJET customer review :  5 December 2009 : by P Herman (Spain)

Madrid-Liverpool and more recently Barcelona-Liverpool return several times in the past 2 years and found flights reliable, although there have been some occasional delays. Crews professional and do their job well for the most part - what I don´t like is the constant selling onboard- if it's not food and drink, it's lottery tickets or duty free with lengthy descriptions of what´s for sale - a constant battery of sales pitches. Last flights were on an A319 and I found legroom very tight and uncomfortable for a tall person, also no recline and only 1 toilet was "operational". I compare prices with BA to Manchester and find these flights are the best value.