EASYJET review :  12 August 2009 : by Olivier Ragu (Japan)

Paris CDG-Milan Malpensa return. Quite a mixed experience for this trip. Having checked in on the web with no luggage to check in, we did not have the problems of long check-in queues at the airport, although when passing by, they were quite long. Boarding quite well organized, and with a boarding pass in the A group I was able to secure Exit seats on both way, with more legroom than other seats. The return from Malpensa was delayed by 1.30 hours, and being an evening flight, we arrived at 0015, but were quite well informed by ground staff. However, the biggest problem at both airport is the lack of seats in the waiting room. I knew CDG 2B terminal waiting rooms were small but I was quite surprised that T2 of Malpensa,( which looks underused as it is only serving EasyJet) has very small gate areas , and of course 3 flights were boarding at the same time from the same place. A lot passenger had to seat on the floor, which adds the "low cost" experience. One more grief is the non consistent bag policy: at CDG, we had absolutely no problem as my bag was fitting, but at MXP, my wife had to put her purse in my bag to be able to go through security.

EASYJET review :  12 August 2009 : by Bill Mountain (France)

LTN to Paris CDG. Last minute change meant could not take Eurostar so booked with EasyJet. Fine for a short flight. Luton Airport a bit grim. Plane late. But I got back OK. I wish they'd fly to Paris ex Gatwick. Sure that there is a good marker now BA and AF don't fly the route. Big advantage over Eurostar is that you can change tickets (albeit for a fee).

EASYJET review :  12 August 2009 : by R Hopkins (UK)

STN to FNC. All straightforward apart from boarding at Funchal, where there was no indication of which row was which. It does concern me that on a flight scheduled to be almost 4 hours that soft drinks are so expensive. It is time Easyjet reviewed this. The over-enthusiastic onboard sales staff were clearly delighted by the money taken yesterday but those at the back of the flight had a poor choice of drinks. At over £300 this is not a cheap route but there is little choice of airline to Madeira.

EASYJET review :  9 August 2009 : by T Guinea (UK)

Luton to Palma return. Never, ever again will I use Easyjet from Luton! There were about 8 desks open, all crammed into one area, for god knows how many flights and it was complete chaos, with queues snaking all over the place and some of them back out in the main entrance area. I know Easyjet are a budget airline and as such are not willing to pay for extra check in desks at peak times in order to keep costs down. And, this idea of checking in at any desk for any flight just ended up with everyone milling around and having no idea if they were in the right queue (partially because the information screens was different to the check in system and told you to go to specific desks). Also, as one other person advised, people being called for check-in that was about to close were having to push through crowds of people, and that's if they could actually hear that they were being called!. Luton did instigate a barrier system for SB, SA and A and B at the gate. Whilst this worked for people called forward for SB and SA, and at first the gate staff were pointing people to the A and B queues, but then they gave up and they did not appear to be checking if passengers were an A or B and were just passing people through as quickly as possible, which makes a mockery of the system. Palma, at the gate it was just complete and utter chaos. The gate staff did make sure that they checked who had SB, SA, A or B, but everyone was just in a great milling crowd at the front hoping to be first in their group, and people were being called were having to push their way through a crowd where no-one wanted to give way. The gate staff member had to tell people numerous times to stand back (not that it made a blind bit of difference!) Please Easyjet, install some sort of sane queuing system that works wherever you are in the world, instead of this crazy scrum all the time. How on earth do Easyjet allocate the A or B. It must be completely random, because we are almost always one of the first to check in, so if I am amongst the first to check and although I have not paid for speeding boarding, one would assume that I should get a A boarding card. Any potential Easyjet flyers beware as this is not the case!

EASYJET review :  9 August 2009 : by A Morton (UK)

LGW-GLA-LGW Living in London now, I like to go home to Glasgow for the cheapest price possible, although cheap isn't what you get. Even booking a month in advance and choosing the cheapest fares, I end up paying over £100, which is ridiculous for a short hop to Glasgow and back. Outbound flight I was shattered, but little did I know trying to get any sleep on an easyJet plane near impossible. Seats hard, no recline at all, most uncomfortable plane I have been on. Inbound to LGW, gate closes at 20.25 (so the boarding card stated!) however boarding gate didn't open till after 20.35! Classic easyJet. Onboard I went down to the back galley to speak to the crew about an item they sell, but was made to feel like a bit of rubbish on the sole of their shoe for daring enter their lair! If I had any choice I wouldn't ever fly them again! Use BA instead of them any time the fare is cheap enough!

EASYJET review :  7 August 2009 : by Carl Howey (UK)

LTN - Alicante - LTN. Arrived early for check-in and got group A boarding both ways - don't see the point in wasting money on speedy boarding, even when travelling with kids. Had a problem with an overweight bag on the return, but this was sorted with help from check-in supervisor. All ground and cabin crew very good. We have used Easyjet half a dozen times now for family holidays and never had a major problem. I like the improvement to the check-in where they now have a block of desks you can use for any destination - this seems to cut down on the queues. Boarding is always a bit of a cavalry charge but they have a system and it works.

EASYJET review :  3 August 2009 : by Anthony Lusted (UK)

LGW - Toulouse on 11 July from South Terminal. Previously had 2 weekend in July early morning flights with Easy Jet from LGW with desks allocated to flights - on those occasions virtually no queues. What a shock this time. Vast snaking queue for all flights feeding into a number of check-in desks. Over the other side of the Zone were EasyJet desks for several dedicated flights with virtually no-one waiting. Someone (but not EasyJet) was calling for flights as they were closing to go to a separate queue, but it was manic. Surely EasyJet can work out if they have a number of flights taking off over a certain time they need x check-in desks. At least when desks are dedicated to flights they can see if there is a problem emerging. Not sure why they cannot go over to electronic check-ins and get people to just do bag drops. Otherwise, they are very good but they do need to sort out check-in.

EASYJET review :  2 August 2009 : by G Hetherington (Cyprus)

I entirely agree with D Mooney - it does depend on the check in assistant. We live in Cyprus and travel easyjet 3 times per year back to the UK, but this time at Gatwick we were made to check in one of our hand luggage bags which previously was allowed and pay £16 for the privilege. We also had to move contents around so we wouldn't be overweight which made our other hand luggage too large and heavy but the girl didn't think about that! It seems they just want to screw money from passengers to make up for the cheap flights. We take our own food and water as their price for water is just stupid, I'm sure they will ban that next!

EASYJET review :  30 July 2009 : by P Pearse (UK)

Bristol-Ibiza return. Allocated group A boarding both ways. Boarding process enforced at both airports and worked well. A319 comfortable with decent leg room. Cabin crew friendly and efficient.

EASYJET review :  30 July 2009 : by L Cadwallader (UK)

LPL-AGP-LPL Hand luggage only and online check-in so no hassle to join queues at check-in desks. Boarding group procedures adhered to fairly efficiently in either direction, though a loudspeaker would have been useful at the gate at AGP which was in the middle of a shopping mall with the queue of passengers stretching round a corner. Both flights virtually full, planes clean and flight attendants cheerful and efficient. Departures virtually on time and the return flight arrived in Liverpool a few minutes early. We were bussed to the plane at AGP, but there was an attempt to ensure that Speedy Boarders got off the bus first. Whether all the SBs made it to the gate in time to go to the head of the queue is another matter, as the boarding process obviously started early. For us (Group A) everything was fine on both flights. As a regular flyer I do have one question - does the captain ever fly the plane? It always seems to be the case that the captain's announcement includes the information that "Second Officer is taking the controls today".

EASYJET review :  23 July 2009 : by D Mooney (UK)

Easyjet have now gone down the Ryanair route of adding excessive charges for hand luggage, trying to catch people out all the time. On a return flight from Berlin I was charged £16 for a bag which weighed just 5kgs. It would fit into the baggage cage one way but not another. it was fine from Liverpool but not Berlin. To make matter worse it was sheer luck which assistant you got to check you in as the other assistant was letting bags of all sizes through. So it is down to the mood of the assistant.

EASYJET review :  23 July 2009 : by K Brown (Australia)

Gatwick-Heraklion return. Speedy boarding worth the money and great to see ground staff enforcing it. A320 outbound and older ex GB Airways A320 aircraft inbound (equipped with drop down screens and a movie). Cabin crew were good, and almost sold out of everything on outbound flight.

EASYJET review :  22 July 2009 : by Chris Rabet (UK)

Four of us flew London Gatwick to Berlin Schönefeld on May 29th, no problems. Checked in for the return Berlin Schönefeld to Gatwick flight on time for 1730 flight 31st May. Storm “hit” the airport. Called to the gate and told there was a delay. Not long after EasyJet planes starting landing and passengers from adjoining gates started boarding, except the LGW flight. Then an announcement was made in German and the departure lounge started to empty, we followed and found out that the flight was cancelled. Joined the queue in the departure hall spending about an hour getting nowhere and to discover that no flights available until Wednesday and to basically to fend for ourselves. We took the train back to Berlin, rang a relative in the UK who got us booked on a BA flight from Berlin Tegel the next day. We found a hotel stayed the night and caught the flight to Heathrow the following day and on onward bus to Gatwick. Unfortunately, my daughter and her boyfriend lost a day’s pay, and my wife and I missed a flight to Copenhagen planned for the 1st June. Put a claim into Easy Jet and finally found out that the flight was cancelled due to weather and the flight being diverted to Tegel. Something also about crew running out of hours. EasyJet agreed to look at my claim and for me to submit receipts. I am pleased to say that an acceptable amount (not all of it) of my expenses has been refunded. As a party we are a little over £200 out of pocket , £50+ per a person to me is acceptable. A few bits of advice. If flight cancelled, don’t spend to long queuing at the EasyJet desk to find out what to do. Ask others who have been told the procedure then make your own arrangements. EasyJet is an Internet company, don’t bother ringing them. Keep receipts but don’t overspend, be sensible.