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EASYJET customer review :  28 January 2010 : by Eric Howell (UK)

Newcastle - Malta. Once underway the service onboard was very pleasant with good cabin staff. The plane was modern and clean. I am a big fellow but found the seats comfortable in terms of leg room, but taking into consideration width, perhaps a flight of this length (3.5 hours) is a little uncomfortable and so had to stand from to time.

EASYJET customer review :  26 January 2010 : by Nick Francis (UK)

NCL-CDG. Second time I've taken this flight with easyJet. We didn't check bags (would have been £9 each way). Online check-in weeks in advance worked fine, and we breezed through security. Crew very friendly and efficient, and food/drinks not over the top pricing. For £79 return, with excellent flight timings, and great staff, I really don't know why anyone traveling to Paris would bother paying more for Air France!

EASYJET customer review :  25 January 2010 : by S de Thierry (UK)

Luton - Paris. The extras easyJet make you pay are reasonable. Their baggage and credit card charges are not extortionate like Ryanair, and one can check in and receive a boarding card at the airport at no extra cost. Boarding was efficient, flight 80% full. Cabin Crew polite and friendly, and not too many announcements. A31) clean and seats comfortable enough for a short flight. CDG terminal 2 is a bit of a dump though. EasyJet offer a very good value for money product.

EASYJET customer review :  24 January 2010 : by Penny Jackson (France)

I've used Easyjet a lot, usually between the UK and Geneva and on the whole I'm quite impressed. Their hidden charges seem to be one of the more reasonable of budget airlines, although I'm disappointed at the rising booking fees. The extras are just baggage and card booking (and optional things like insurance and speedy boarding), they do not unexpectedly sting you with large essentials like taxes and extortionate check-in fees, these are included in the fare you first see. The one time I've seen their customer "service" dealt with I was very disappointed. A friend's bag didn't make it and was promised it would arrive the next day and they'd call her, only her phone broke so they couldn't. There was no way of contacting Easyjet to inform them of this, we even tried creative solutions like contacting the airport management to see if they had any contact information. She ended up having to go to the airport in the hope her bag was there (luckily it was) when they were supposed to deliver it. I had flights cancelled due to bad weather recently and it could have been a lot worse but wasn't perfect. They arranged for a hotel but transport to and from the hotel was a bit hit or miss - the hotel had its own buses with limited places, not enough for the number of people needing to change flights. I don't know if the people who had to get taxis were ever reimbursed. Also due to unnecessary faff, people weren't put on an available replacement flight and it took a very long time before we were allowed out of the airport, by which time we were about to miss dinner at the hotel.

EASYJET customer review :  23 January 2010 : by L Cadwallader (UK)

LPL-PMI-LPL. Disappointed that old boarding group A has been dropped but the new system seemed to work quite well at PMI for a full return flight, with the hand baggage dimensions checker stand being used to indicate where to queue for the 2 groups (Speedy Boarders and everyone else). Some passengers had to have their hand luggage put in the hold as the overhead lockers were full, partly because of the numbers of coats stuffed into them. Could not one of the cabin crew have requested that coats be tucked under seats to leave more room in the lockers for bags?

EASYJET customer review :  21 January 2010 : by D Mortimore (UK)

My son was due to travel Malaga to East Midlands - flight was cancelled and he was flown to Stansted, where he was told a coach would be waiting to take them to East Midlands, only to be told no coach, and to get a taxis and a refund would be given. I've tried to call easyjet which is a joke in itself - 10p a min to reach a call centre in Poland who can do nothing!

EASYJET customer review :  21 January 2010 : by Anne Kettles (UK)

LGW-Innsbruck 24th December 2009 7am flight cancelled "due to staffing problems" (all later flights to Innsbruck took off) we were eventually advised by Easyjet representative to either go home and come back after Christmas, (I'm surprised she was not mugged) go the desk to try for an alternative flight, but added as there were none available so that was not a good option, or find our own way to our destination and Easyjet would refund our costs. This we did, taking a bus to Heathrow, flight to Munich and a train to Innsbruck. We submitted our claim on our return. Needless to say Easyjet "Customer Services" have today denied liability claiming the cancellation was beyond Easyjet's control, and are refusing to refund any more then the value of our cancelled flights. I am not surprised by the response but very disappointed, we frequently fly with Easyjet and would like to think we are a valued customer. Unfortunately I don't think such a thing exists.

EASYJET customer review :  20 January 2010 : by Andrew Barham (UK)

LGW-SZG return. Overall, the flights themselves were very good and painless, particularly as the flight out had been the day after major disruption by snow, and even if it does strangely take them 20 minutes longer to get there than BA or Ryanair. The main issues were that the staff at North Terminal recommended dropping bags off the night before (flight was pre 0830h) so I made the trip to South Terminal with skis & suitcase only to find the entire check-in area unmanned - why couldn't this info have been relayed to save the trouble? Secondly, having charged for ski carriage, the skis were not on the flight and did not arrive in the resort until three days later, and trying to get any redress from EJ is almost impossible as they don't have a rep in SZG, no contact number and their website offers little/no information.

EASYJET customer review :  20 January 2010 : by D Holden (UK)

After long ago transferring my loyalty back to BA, schedules found me flying LTN - GLA with Easyjet. Just a laptop bag and checked in online. Horrendous experience. I felt like I was back at school and in trouble at that. LTN will not tell you a gate until the last minute, so you are left in the crowded shopping area wondering when that race will start. At the gate, you are shouted at and ushered through into a standing only waiting area for the scrum to start. Another 15 minutes with nowhere to sit. Onboard, I felt like all that was missing was for the FA to call us "boys and girls". Don't do this, don't do that, buy this and buy that. Fortunately, no real effort made to sell anything and the FA's all stood at the back of the plane bitching for most of the flight. Seat very cramped. I did not expect much, but was left disappointed. And the best thing? If I had gone two hours later with BA, it would have cost less! Low cost, not really anymore. Just a shame I would have missed my meeting.

EASYJET customer review :  13 January 2010 : by Torsten Kaminski (Germany)

I would like to comment on the article by I Sexton and totally agree that they have a very competitive and value for money product when everything works fine, however I think it is not unrealistic to ask for a minimum of assistance when things go wrong. They never give clear instructions at the airport that one can change an existing reservation without any further charges on their website or if alternative arrangements for hotels or transportation to reach your destination will be reimbursed. They can not just at the very last moment say: Sorry, we can not get you to your destination and no its upon you to see how you will make it there! Finally it is a contract and just because I paid a cheap ticket is not an excuse for not providing the service paid for. All the airlines got hit by the weather, however other carriers still managed to get their passengers within a reasonable amount of time to their destination. Just as a reaction to all the chaos and bad press they now at least give updates on their website about irregularities.

EASYJET customer review :  12 January 2010 : by I Sexton (France)

As a regular passenger Toulouse-Gatwick and occasionally Toulouse-Bristol/Paris, I think the service/price offering from Easyjet is spot on. This is a low cost airline which can be considered closer to BA than Ryanair - actually I prefer to fly Easyjet rather than BA and I don't pay for the tickets! Planes new and clean, staff friendly and cheerful, prices don't get hiked to catch business travellers out, pretty reliable timetable wise. They were badly hit by the weather over Xmas, but many on here seem to have unrealistic expectations and think they should get high cost service for a low cost ticket.

EASYJET customer review :  12 January 2010 : by L James (UK)

MAD-LPL 9th Jan. We were lucky to avail of a window of opportunity between snow storms in the UK and Madrid to have a calm and efficient flight to Liverpool. I fly two or three return journeys with Easyjet as they are the only carrier for LPL/MAN to Madrid. In Liverpool in particular, the crew and pilots are informative and helpful -, save the sales pitches and seat allocation.

EASYJET customer review :  9 January 2010 : by Derek Pellowe (UK)

Easyjet flight Liverpool-Barcelona 7th. Jan. 07.10hrs. At 6.30hrs we were told there was a half hour delay due to operational problems, and another half hour at 7.00hrs. At 7.30hrs we were told there was a further delay of 40mins due to late inbound. With additional announcements blaming weather and operation problems, the delay got to 10.30hrs. We were given £3 in refreshment vouchers. At 10.15hrs we were told the flight was cancelled. To get out of the departure lounge, we had to go through the gate and back in through immigration passport control (massive queue) despite the fact no-one looked at our passports on the way to departure, and we had carry-on baggage only. All in all a bit of a disappointment, and we can't blame Easyjet for the weather, but why, or why, can't they tell the truth about delays. They knew very well that the inbound hadn't even left the departure airport, so why tell us it was late, or it was a half hour delayed? Despite that, PR was pretty good, and the refreshment vouchers were handed out with no hassle. A faster exit from the departure lounge would have been helpful.