easyJet Passenger Reviews and easyJet Customer Trip Reports

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It's a pity that some of the less disciplined customers of easyJet haven't understood that they don't need to form a scrum round the boarding gate and thus impede the exit of everybody else, including those who have paid for Speedy Boarding and have to force their way through. I have been inconvenienced by this on three flights out of Gatwick in the last 10 days. The gate agents need to take control and enforce discipline.

Had stopped using Easyjet because of their terrible boarding experience but they have finally introduced allocated seating and what a huge difference it makes. The airport experience is now so much more relaxed and stress free, no more scrum of people around the gate. I don't know why they didn't do this years ago. Boarding was also much quicker than normal. Now the airport experience matches their very good onboard service.

Flew out from LGW on 08/12/12 to INN and back on 11/12/12. Outbound flight full, return half empty - excellent service both legs, processed both airports with minimum of fuss. Have always flown BA or other flag carriers in the past but Easyjet were very good, clean aircraft, polite staff, flights on time, no hassle at check in, allocated seats - no unseemly scrum to get a seat, what's not to like. Didn't buy any food as flight was only 90 mins and didn't bother with speedy boarding.

Luton to Sharm, front row seats. No issues apart from lack of lumbar support on seats aching back after a 6 hour flight. In flight menu and drinks good value for an airline. Baggage allowance very generous.

LTN-EDI-LTN. Good airlines, on time and cabin crew are friendly. Food onboard fairly reasonable and duty free onboard seems cheaper than UK airports. Apart from the fact that you have to climb the airlines stairs which is not very disabled friendly, its a good budget airlines and the prices are very cheap especially when on offer.

MAN-SSH-MAN. Both flights on brand new Airbus A320 aircraft. It was the week before allocated seating was rolled out on Easyjet so we could still select our own seats, meaning a rush to the plane to get the extra legroom seats, which were very much appreciated on a flight at nearly six hours. Despite the length of the flight, plenty of drinks were offered for purchase, crew were friendly at all times and both outbound and return flights ran to schedule with no problems whatsoever. No inflight entertainment of course, but not a problem if you remember to pack your iPad or equivalent device.

LGW-SXF return. Outbound flight was on time departure and early arrival. Inbound was delayed by an hour due to a technical fault, then they found the remains of a bird in the engine, then we had to be de-iced. Mind you, crew were very friendly on the return leg and we landed only 30 mins behind schedule. If EasyJet didn't use SXF, I'd fly this route again but that airport experience was so bad that I will use other carriers into TXL until BER opens.

Took a last minute Easyjet holiday to Sharm el Sheikh from Manchester - looking forward to the holiday but was dreading the flights! I hate the jostling for position, I do like to sit with my partner but that is mainly because I am a bad flyer so I generally like to be early in the queue - however with Easyjet you cannot get allocated seats on a first come first served basis so I paid for speedy boarding. I didn't mind so much but despite being what must have been one of the first people to check in we were still a long way down the queue! I realise everyone wants to choose their seats etc but for me it was far better when seats were allocated in order of arrival not in order of pushing your way onto the plane first! Because it was last minute I didn't understand why I couldn't do speedy boarding both ways but surprise surprise, we were allocated seats on the return journey. I was sat on an aisle seat across from my partner but that was fine - I didn't mind that at all and just knowing we had seats allocated relieved some of the anxiety of our wait in line. How difficult is it to print out seat numbers on check in for all flights? Overall our journal was much better than I had anticipated.

LTN-CFU-CFU. Both flights on time. Flight time was a bit inconvenient at around 7 am though. Luton airport was, to be honest, rubbish, prefer Gatwick. Boarding was poor. The usual shim-sham rush to the gate low cost airline ordeal, but this will change now easyJet has introduced allocated seating on its flights. As soon as we boarded, cabin crew were very kind and friendly, although not all that professional. We were delayed on the tarmac for around 45 minutes for de-icing and a wait for pushback. The flight was good, great food and drink at affordable prices, nice announcements from the flight deck updating us about the progress of the flight then duty free and the like. Legroom was ok, good compared to Ryanair, and seats were relatively comfortable. Cabin was mostly clean. Return flight was much the same.

Paris-Biarritz-Toulouse-Bristol. A party of 2 people - needed to take this airlines because there was no other choice except going though to Amsterdam or even worse back to CDG. We have paid in advance, extra for excess luggage coupons and priority boarding. All legs on time. First experience with low cost, and surely will be the last! Unclean planes, rude onboard staff, check in and ground staff. All legs on old and tatty B737. Will not recommend. Must admit they were punctual.

STN-BIO return. Delayed 90 minutes at STN when a passenger was taken ill on pushback from gate, not the airlines fault. Return flight landed early. Both flights full, seat pitch and comfort OK for short trips. Crew good.

Rome Fiumicino – Nice (round trip). Flights on time, staff friendly both at the airport and on the plane. The seating took a long time in both airports. At Rome, after having passed the gate, we had to wait for more than 20 minutes standing on a descending ramp, which was very tiresome for an elderly lady next to us. In Nice, after queuing a long time, the last passengers were forced to embark their luggage, as there was no more space in the o/h lockers.

MAN-ALC-MAN. Flight out on time as it was one of the first flights of the day on a brand new A320 - immaculate and clean, crew efficient and polite. Arrived at Alicante on time, and were bussed a short distance to the terminal. Baggage collection was fairly quick. Return flight on an A319 which also looked fairly new. Flight was on time. The PA system failed during push back so we sat there a little while the captain rebooted the systems to fix the problem which it did. However we made time in the air and landed only 5 minutes behind schedule. I had a sandwich and a tea and I think it was reasonably priced. The crew were brilliant once again. We fly various low cost airlines and Easyjet are by far the best in my opinion. Also they start their allocated seating on the 27th November so no more rush at the gate. I recommend them and will continue to fly with them.

LGW-FARO, 09.35, A319. Checked in on-line but had 1 bag to drop off via speedy boarding desk although would only accept bag from 07.05. Security slow but ok. Boarding on time via remote stand so had to be bussed to aircraft, speedy boarders at the front of Bus and only front doors opened initially. Pouring with rain and had to queue on aircraft steps which wasn't much fun! Secured 1 D/F (E empty). Flight on time and comfort good. Staff were happy, aircraft only two thirds full and arrived on time. Faro was quiet at 12.30 on a Sunday so off and exited with bag in 20 mins.

MLA-MAN on brand new A320. I've flown easyJet before and was dreading a delay, I was however pleasantly surprised. Flight bang on time, crew were friendly and efficient. In flight food and drink reasonably priced. Overall very impressed.

LGW-AMS-LGW. Reserved seats, 7A both ways. LGW-AMS normal Easyjet, on time and get what one pays for. Coming back a different story, gate H1 has seating for 4 people with close on 150 people in it. I appreciate it is the budget area of the airport that is ridiculous, not even carpeted. On arrival at gate informed the flight is running 30 minutes late.  Even before nth incoming had arrived (and was due a crew change) the dozy gate agent made an announcement "remaining passengers on Easyjet to Gatwick please come immediately to gate as you are delaying the aircraft). This was met with laughter from waiting pax.

MAD to LGW. Woke up for this 0730 flight to an SMS warning of a delay - with food vouchers available at airport. Online checks showed departure re-timed for 1330. Decided to go to airport more or less as planned. Check-in staff provided 15 Euro of vouchers, and at least 2 other staff were wandering around T1 checking if waiting passengers had been given them or not. 15 Euro bought coffee, 2 sandwiches, a croissant and a bottle of water. Not too bad, all in all. Eventually boarded pretty much as the new schedule, with allocated, seating working pretty well. Captain explains baggage handlers have gone AWOL and the handling company (Swissport) are making promises and not keeping them. Another hour's delay ensures, although the crew are helpful, and the (British) Captain earns a lot of credit from the (largely Spanish) customers through not pretending not to be fairly exasperated by the handling company's behaviour. Eventual flight is painless, with complementary drinks offered. So, to sum up, a 7-hour late departure with some sharp work at LGW leading to a 6-hour late arrival at final destination. So, basically a rotten experience, but pretty good work by the Easyjet staff on the ground and on the plane. Honestly not sure how far that excuses what felt like a shortage of spare aircraft in a pretty large fleet.

LGW to Pisa. I'm normally a fan of Easyjet but on this occasion there were delays in both directions because of maintenance problems. On the return journey arrival back in London was 2 hours late, leaving us with a very late onward journey. Cheery cabin crew kept smiling and tried to amuse a niggly child. The flight announcements were dire. The pilot's was raced through as he tried to get a departure slot (he didn't) and the crew manager was not a native English speaker with a poor accent. The pilot's info on delayed departure times suggested he was muddling UK and European time. Far too much and too large cabin baggage is permitted, which is really annoying for those of us who'd paid for hold luggage, only to have our smaller bags and coats squashed and moved away from overhead lockers near us.

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