EasyJet review - by Paul Martin

12 March 2008  Customer Trip Rating :

Stansted to Naples last week. We paid for Speedy boarding, but on flight from Naples to Stansted we were bussed to aircraft, two busses arriving at the same time. All the Assisted travellers with young children, and speedy boarding passengers, were overwhelmed by everyone else rushing up the steps first. I watched young mothers carrying babies being ignored by cabin staff, and struggling to enter the plane and find a seat.

EasyJet review - by C Simpson

9 March 2008  Customer Trip Rating :

I travelled on a scheduled 8:10 am flight which eventually left 'the silent airport 'of Luton at around 1:30 pm on 1st March. Passengers were stranded in the commercial arena (departure lounge) from 6:00 am, having been sent emails the previous night to set out early to allow for roadworks. Although the airline knew their plane had technical problems the previous night, no email was relayed to inform passengers of the expected, very long delay the following day. The enquiries desk was for the best part of the morning unmanned, then manned by Menzies staff. Only when chaos arose at the disappearance of the flight from the information board (by then a 4 hour delay) did anyone from EasyJet arrive. Communication points 0. Speedy boarding is an absolute joke!

EasyJet review - by M Richey

7 March 2008  Customer Trip Rating :

Due to illness my friend and I had to cancel a holiday flight Belfast to Krakow. To claim insurance we needed a "no fly " confirmation from easyjet. Despite phoning every week since December and being given many promises it was in the post, we have not yet received this. In desperation I wrote to the chief executive of the airline. It is now March and I have not had the courtesy of a reply from him. We booked this flight through Williams Travel in Belfast and they too have been trying to get this confirmation for us. We have been fobbed off by one excuse after another. This is dreadful service and shows that Easy jet do not really care about their customers.

EasyJet review - by Ken Ward

6 March 2008  Customer Trip Rating :

I booked a flight for my son to visit us in Spain, the flight went smoothly but since then I have been saturated in unwanted e-mails, I have contacted the customer service dept but they just fob you off and it seems that, regardless of what their web site says, I cannot stop the trash they keep sending - never again. I will not use or recommend them again.

EasyJet review - by Gerry Neeson

4 March 2008  Customer Trip Rating :

I recently booked a flight from Belfast to Glasgow for 3 people but when I printed of the confirmation sheet I discovered that all 3 names where the same. I contacted customer support and explained my dilemma and was informed there may be a charge to change the names of £17.50 per person each way but that he would speak with his supervisor who agreed to correct my tickets free as a goodwill gesture. Thank you - it has restored my faith in EasyJet.

EasyJet review - by M Lennox

28 February 2008  Customer Trip Rating :

Prague to Belfast. Flight cancelled due to faulty intercom - plane load of passengers left stranded at Prague Airport. NO easyjet staff to sort out alternative flights, no meal voucher. Self booked flights onto JET2 for return flight the next day using internet kiosk at airport £160 per person. Cannot contact Customer Support. Even the Easyjet staff back at Belfast Airport are Menzies employees. Disgraceful service from a faceless organisation. Book flights at your own risk, and make sure you have travel insurance!

EasyJet review - by Steven Mahoney

28 February 2008  Customer Trip Rating :

CPH-Berlin-CPH : my first time with this airline. Flight was good, FA's very helpful on the 40 min flight. But Schönefeld Airport is something else. Waited almost an hour at the luggage pick up, before being informed in German that we were all standing at the wrong place. No one really spoke English or bothered trying. Easyjet is a good alternative to SAS which is overpriced in comparison and would definitely do them again.

EasyJet review - by P Smith

21 February 2008  Customer Trip Rating :

We have travelled Easyjet a few times, mostly from Bristol and it has always been OK. I don't much like the A/B/C/D system of boarding but we are usually there in good time so no problem getting A or B. Some people always try to queue jump but are not allowed - as it should be! All staff were fine and we've had no real delays so I guess we must have been lucky. If you pay for "no frills" you must expect a bus type journey and that is what it is. It is certainly better than the other low cost airline we use most often from an airport nearer home. I would use it more if it had a Midlands airport.

EasyJet review - by Charles Potter

21 February 2008  Customer Trip Rating :

My family travelled Geneva to Bournemouth this morning, leaving at 10.15 am. As we had had a very early start, we were looking forward to the 'much advertised' croissants for the children and the croissant and coffee offer for parents and grandparents. On making our choice, we were told that there were none and that this was their third flight of the day! This seemed a very poor reason - the as they are prominently advertised on page one of the food and drink available. It does not seem to beyond the wit of management to ensure that morning flights carry sufficient stock. This lack of planning influenced an otherwise satisfactory journey.

EasyJet review - by N Johnston

21 February 2008  Customer Trip Rating :

I and two others recently travelled to Madrid. We arrived at the Check-in desk at Gatwick and were amongst the first to arrive. When we got our boarding passes, we were a little surprised to be allocated a B boarding pass each. We didn't think much of it, though, as we thought we were at least in the second group to board the plane, after A and ahead of C and D. We were so wrong. We were in fact in the 4th and last group to board, after SA (special speedy boarding), SB, A and finally B. As a result we ended up sitting in different parts of the plane. We put it down to a fluke, until the same thing happened coming back from Madrid. We'd set out early to try to secure an A boarding pass and were virtually the first to book in - but we still got allocated B boading passes! So where's the incentive now to get to the airport on time? And when we added up the additional cost of speedy boarding and food and a drink on the plane and booking bags in, we realised that this isn't exactly an economy airline. As a result we've reassessed the cost of our next flight away and have decided not to use EasyJet review - and this time we'll have allocated seating, and won't waste our time turning up at the airport at before the check-ins open.

EasyJet review - by M Walton

17 February 2008  Customer Trip Rating :

Following the purchase by Easyjet of the GB Airways franchise I must say that I found the process an absolute disgrace. My flight times, having been moved 12 hours later, were not acceptable and after trying to speak with an operator it took me five days and three & a half hours of hanging on, to speak to someone. Whilst they were very pleasant & did attempt to change my flight times I am still awaiting the promised e mail and letter of confirmation two weeks later! I dread the thought of another prolonged wait on the 'dedicated free phone' line

EasyJet review - by Suzan Kramer

17 February 2008  Customer Trip Rating :

50% of our flights with easyJet have been cancelled. Inevitably there are delays with the flights that aren't cancelled. There is no communication by staff. If your flight is cancelled, you'll easily spend 3 to 4 hours trying to get a refund for the cancelled flight. Should you have any other problem, forget it trying to solve it - you cannot speak to a human being. There is no such thing called customer service.

EasyJet review - by Ray Mal

15 February 2008  Customer Trip Rating :

Luton – Nice. I have travelled on a number of airlines across the world but the reason given for this delay deserves mentioning if only for its’ audacity. Thing started well. Everyone was on board and seated five minutes before departure time. Captain then informed us that we would be delayed a few minutes as the plane did not meet ‘Statutory legal minimum catering requirement.’ This turned out to be easyjet speak for the fact that there were no sandwiches on board. After an hour and a quarter, and with people trying to get off the plane, captain told us that we were going to leave anyway as easyjet had waived the ‘Statutory legal minimum catering requirements. On a flight we were able to buy drinks and snack but no ‘statutory legal minimum catering requirement’ Tuna wraps. As a result a flight that should have taken two hours took well over three. Be warned – if there are no sandwiches for sale on easyjet flights they will not take off.

EasyJet review - by Abdel Khairoun

11 February 2008  Customer Trip Rating :

My main issue was a lack of communication and bad passenger handling on easyJet's part at Copenhagen when a flight was delayed. CPH-STN (20/01/08) Flight delayed by more than 3 hours, we waited and waited after security for a very long time only to see 'wait for gate' on the departures board. No announcements, no staff airside to assist or advise passengers until after 2 hours (they actually expected me to go back landside and go to the easyJet desk to seek information, they wrote in subsequent correspondence). No refreshments given (except on the flight 3 hours later, and most shops were closed except a bar) or offers of phone calls, or offers of delaying or reimbursing flight. easyJet staff boarding another flight refused point blank to help us and refused to give names. When staff did appear 2 hours later there were promises of refreshments on board (fulfilled) but also promises that if the aircraft departed more than 3 hours late we would get flight costs reimbursed (not fulfilled) - this now seems like a deliberate ploy to calm customers down because they are now refusing to reimburse customers their money. Advice to passengers flying EasyJet review - if a delay does occur note down everything. Times, names (of easyJet staff and agents), eventual departure time, instructions, gate numbers, all events etc etc and it may even be a good idea to note some fellow passenger names/contact details and complain or seek compensation from easyJet together - their attitude towards customers writing in is quite poor. easyJet overall are not that bad but when things do go wrong expect poor customer service. Do not bother with Speedy boarding - it may be of some advantage in Britain but absolutely none abroad. If you check in online read the Terms and Conditions.

EasyJet review - by J Birney

11 February 2008  Customer Trip Rating :

LUT-CDG on B737. Check in staff both way could be friendlier but they were not that bad. Boarding at LUT a bit disorganised. Onboard, seat width a bit narrow but legroom was as spacious as other full service airlines. FAs fairly friendly and seemed happy. Baggage claim both airports were efficient. Will fly with them again. I give rating of 3 only because it is not a full service airline and could be 4 if Easyjet pre-allocate seat.

EasyJet review - by Jonathan Clarke

11 February 2008  Customer Trip Rating :

BRS-NCL-BRS. An improvement on my last trip with easyjet. They do seem to have the boarding sorted at both airports and none of the usual scrum. Flights on time and I did get a hot cup of coffee this time. My only gripe is the cabin crew always look as though they want to be somewhere else. All the easyjet flights I have taken has been crewed by surly staff who cannot welcome anyone on board or say goodbye. They make you feel as though you are an inconvenience. They also need a course in PA technique.

EasyJet review - by W Beevers

5 February 2008  Customer Trip Rating :

On a recent trip to Paris I travelled hand luggage only, checked in online - so far so good - booked priority boarding - great, first on the bus. Then all those who had not paid for priority boarding were sent to the same bus - result, I was last off the bus last on the plane and I paid for that!

EasyJet review - by K Bradley

31 January 2008  Customer Trip Rating :

Our last flight with Easyjet was fine but the boarding process really lets them down. You get pushed and bashed with other peoples luggage as they rush to be first out of the gate. Someone bashed me with her bag and didn't even apologise!. On the plane people spread out so if you are not in A or B boarding group you might have to sit apart. Speedy Boarding Plus is a rip off too because people were confused about what it was so others without it were waiting in that line and then getting angry at being told to join another one! The staff were friendly with us although it's a shame they have to put up with so many people moaning about the boarding fiasco and getting angry with them.

EasyJet review - by J Wathen

31 January 2008  Customer Trip Rating :

Stansted-Funchal return. Check in very easy at STN. Flight very good both ways both arriving early. The only complaint was the condition of my daughter's suitcase which arrived in Funchal minus padlock and in Stansted it was damaged beyond repair, the handle having been broken in half.

EasyJet review - by Harry Albright

31 January 2008  Customer Trip Rating :

If they allocated seats, many people would hang out in the shops, bars and restaurants, safe in the knowledge that their seats were waiting for them. With no allocation, people come to the gate early and are ready to board as soon as the flight is called, minimising boarding and departure delays. It is actually faster this way. Southwest experimented with allocated seats and quickly dropped the idea because of the above issues. They have now begun numbering the boarding passes as Easyjet does, but calling people five at a time. That way it is a bit more orderly (no point in crowding around the gate) but you will still be at the gate in good time because you don't want to miss your number being called (and going to the back of the queue).

EasyJet review - by T Black

31 January 2008  Customer Trip Rating :

My wife and I have been using Easyjet for some time now, on the Belfast to Edinburgh route, and in total been delayed by 1 hour.

EasyJet review - by Chris O'Hanlon

30 January 2008  Customer Trip Rating :

GVA-BHX. Plane fine, staff fine, but why don't Easyjet allocate seats? It is becoming worse and worse. I have flown them a few times in the last three months and it has got worse each time. I was flying in a party of six, we had checked in as soon as check in was available therefore we were in group A. As we got to the gate, they announced "Speedy Boarders only" to proceed to the gate door. I estimate around 75% of people sat at the gate got up and moved to the door! Had they all got Speedy Boarding? No of course they hadn't, most of them weren't in Group A either! It was ridiculous. We had to pick our way through hoardes of people to be able to board. Easyjet are good airline, with good routes and an excellent attitude from staff once on board. But until they change their boarding policy I will look for alternative budget airlines.

EasyJet review - by R Jack

29 January 2008  Customer Trip Rating :

NCL-ALC-NCL. I wish they would allocate seats at check-in! I honestly can't see how not allocating seats makes boarding any quicker, and you can see the look of panic on faces at the gate, not knowing if their family are going to be able to sit together!

EasyJet review - by John Togno

22 January 2008  Customer Trip Rating :

London Gatwick - Malpensa return. Arrived for 0655 flight, booked in OK and no problems mentioned, then in departure lounge suddenly flight postponed to 0900. Given £3 food voucher for this. Get to gate for boarding ad find half the passengers there in a state of confusion as they had booked on the 0900 flight, arrived at the airport to be told it had been cancelled and then told to board this flight. Check in staff and air crew had no idea what was going on, no announcement made and for the 60 minutes or more it took to sort things out several passengers wandered onto the plane late having discovered almost by accident that they could board (no announcements made re what pax on 0900 flight were supposed to do) and one pax booked on 0655 even walked off the plane because he saw no point in flying to Milan as his meeting would be over! Eventually took off sometime aroung 1015 and arrived in Malpensa, no problems on flight. The farce continued at Malpensa when no-one could work out how to open the door from the airbridge into the terminal (turned out it was just a very stiff lock!) so we spent a chilly 20mins standing in the air bridge. At least it gave tehm time to get our luggage out of the plane. Flight back only delayed by one hour due to fog, but made more exciting by a late change of gate with no announcements in either Italian or English. Fly Easyjet, get what you pay for - not much

EasyJet review - by H Smith

21 January 2008  Customer Trip Rating :

I am a frequent flyer with easy jet, but have got fed up with the extra costs especially speedy boarding , speedy check in plus from LPL airport there is an option to pay £2 per person to put you through faster security!! What a rip off, dont do it! On our last flight, normally if you have children 10 and under they automatically put you as A boarder - now its changed to 2 and under! I asked why was this - response was too many kids and families boarding. What do they expect in School holidays. What next Speedy food being served on the plane, I can envisage it Now 'speedy eaters please'.

EasyJet review - by S Brown

17 January 2008  Customer Trip Rating :

I've used easyJet regularly from BRS ever since they acquired Go. The company does most things pretty well and I have always thought that if they would only allocate seats at check-in they would become a leading airline in Europe. I regret that easyJet has not been able to resist copying the money-making tactics of Ryanair which has led to a plethora of additional charges. The reason I will be travelling with BA on my next holiday is that I'm fed up with the inevitable and unseemly scrum to board. If I was travelling alone I wouldn't care if I boarded last, but the possibility that my six and eight year old children will end up sitting on their own with strangers is becoming increasingly unacceptable to me. I could buy "Speedy boarding" (although buses are often used at BRS rendering this option meaningless), but what's the point? Once I've added up the price of baggage for four and speedy boarding (on top of the usual high prices for school holidays) I might just as well drive a bit further, fly BA and know that my family are pretty certain to be able to sit together. easyJet has all the ingredients to be a leading airline but it's in danger of becoming average or worse.

EasyJet review - by Andre de Souza

15 January 2008  Customer Trip Rating :

AMS-MPX-BCN. easyjet is not as on time as it used to be - both flights delayed at least 40 minutes. But I find the crew very professional if compared with some Brazilian's airlines! Airplanes are new and clean. Think twice before booking other low fare.

EasyJet review - by A Collier

15 January 2008  Customer Trip Rating :

I have been an Easyjet passenger from the first and never had any complaints. The staff are very helpful and the flights get me to where I want to go so far with no hassle. But how come so many people can't see the speedy boarding for the rip off that it is? "Speedy Boarders first" - OK - at least half the passengers stand up and rush to board - so what happens if ALL the passengers have paid for speedy boarding?? And they have priority over the handicapped, and the parents with small children! Don't fall for it! Biggest rip off ever! If nobody buys it perhaps easyjet will drop it and we can go back to the calmer way of Group A, then B etc.

EasyJet review - by Keith Partington

13 January 2008  Customer Trip Rating :

BOD-LTN. Good, punctual flight to the zoo that is Luton Airport. Cabin crew very good but not the bubbly standard I have got used to on many EasyJet flights; maybe the new toned down uniforms? Only small gripe, online check-in did not work for me. First, the security staff at Bordeaux said "this is not a boarding card" and were going to send me to the check-in hall until a supervisor intervened. Secondly, at the gate, they did not have my name on their list. I was in boarding group A but while she was checking if I had truly booked, I was overtaken by others and got on to a virtually full 737-700 in last place. Still, it was a good fare as highlighted by the full aircraft compared to my BA flight from LGW to BOD the day before: 28 souls on a 737-400!

EasyJet review - by N Barnsley

10 January 2008  Customer Trip Rating :

MAD-LPL-MAD. On time both ways. Clean, modern and comfortable aircraft and friendly and efficient FAs. Let down by chaotic check in at Madrid and the usual mad scramble for seats once onboard.

EasyJet review - by M Doogan

9 January 2008  Customer Trip Rating :

Glasgow - Belfast. As a slightly disabled passenger, I was treated with considerable dignity, respect, care, attention and consideration by the staff in the departure lounge and the cabin crew. Many thanks to all

EasyJet review - by Steve Blood

9 January 2008  Customer Trip Rating :

We used Easyjet between Barcelona and Stanstead twice over the Christmas/New Year period. It's a low cost airline - you get what you pay for. It's only 1 hr 40 min so I can do without food. I'm 6'1" but find the leg room fine. The best bit is that in the new planes seats don't recline! The fare is the cheapest part of our holiday, even less than the taxi fare for getting too and from the airports.

EasyJet review - by D Allen

9 January 2008  Customer Trip Rating :

Stansted-Funchal return. First time I have used Easyjet. Cabin crew great on both flights. On the return flight last night the flight had to be diverted on the way out. Bad weather in Madeira caused many flights to divert. The A-319 landed at Funchal around one and a half hours late and the plane was reloaded in record time or so it seemed. Boarding by Speedy Boarding, AS, AB, A, etc. Gate 6 is used so it is just across the airside road and onto the plane. Seats are a bit hard for a four flight. Will use the airline again. GBP610 for four people for two weeks in the sun, can't be bad! Book very early.

EasyJet review - by Darren McCormac

9 January 2008  Customer Trip Rating : n/a

In response to Anthony Yuja (08/01/08) - yes, easyJet's website is a bit slow at the moment, I'm having problems too - but there is a very clear pop-up warning about not refreshing the page or pressing back during the authorisation process.

EasyJet review - by J Rundo

9 January 2008  Customer Trip Rating :

MXP-LIS-MXP. Didn't have speedy boarding but didn't really make any difference. I found the plane clean and comfortable (more leg room than Volare). I also found the coffee good. The sandwich was OK and listened to my iPod - so I don't know whether the FAs were insistent or not. Overall I had a good impression of Easyjet, better than I had anticipated.

EasyJet review - by Anthony Yuja

8 January 2008  Customer Trip Rating :

Easy Jet has a slow and poor internet connection when finalizing booking and payment which resulted in a double booking for my wife and myself on the same dates, same flights and for the same amount and surprisingly their computer did not detect it. I am still trying to sort this out with their client service department whose paying line is continuously busy. So be careful when booking not to update EasyJet's web page to confirm your booking since you may find yourself in the same situation I am in right now!

EasyJet review - by Sandra Collyns

8 January 2008  Customer Trip Rating :

Luton - Glasgow on A319. The plane was less than 50% full, so got a row to myself and comfortable - flight left and arrived on time, so good value for £20.99. The only problems were that the boarding gates at Luton are horrible - a tiny room with no seats where you have to queue the whole time, and that after walking through the cabin once offering food and drinks (which took approximately 3 minutes) they completely disappeared and weren't seen for the rest of the flight.

EasyJet review - by Peter Jones

8 January 2008  Customer Trip Rating :

Problems with flights, times of arrival and departure happen all the time. But why on earth can we not find out reasonably quickly when a delay happens and why? My daughter was meant to be (ie had paid to be) on a flight from Krakow to Newcastle yesterday evening. The flight was cancelled with no satisfactory expalnation. The Easyjet website was so late with the information, I think a pigeon with a message clipped to it's foot could have given us speedier information. Because the scheduled flight was arriving late anyway she had booked and paid for a hotel in Newcastle. Totally wasted! Because of the cancellation she had to spend the night in Krakow and when I spoke to her this morning she told me that Easyjet staff had blamed the weather. They were misinformed, possibly wearing dark glasses or actually dishonest, because I flights were departing Krakow both before and after her failed flight. If only Easyjet could provide accurate, timely and reliable information more of us might use them. And tonight, they have to fly to Liverpool - not exactly round the corner from Newcastle - and as I write the John Lennon website shows this Easyjet flight as being an hour late, whereas Easyjet's equivalent show it as on time - two hours after its scheduled departure. Surely someone at EasyJet review - why not that fat grinning bloke on all the adverts - can arrange things so that we know what is going on?

EasyJet review - by K Benton

8 January 2008  Customer Trip Rating :

Easyjet are ok for what you pay but the thing that I hate is when you want food or drink, it is always "Sorry but we do not have any sandwiches or hot food as we run put on the flight out". I get this whatever route I fly so now I just buy food from the airport and eat it on the plane.

EasyJet review - by A Walton

2 January 2008  Customer Trip Rating :

If you are booking with EasyJet and thinking about paying for Speedy Boarding think about it very carefully before doing so. If their website says that you may be bussed to the aircraft don't even contemplate Speedy Boarding - it's a rip off! Speedy Boarders are allowed on to the bus first and are then joined by the other passengers. When the bus gets to the aircraft all the passengers get off together and there is a free for all to board the plane. It is a complete shambles and this happens despite EasyJet's written guarantee on their website that they "operate a strict priority boarding system with the aircraft being boarded in groups, starting with passengers who have purchased Speedy Boarding". EasyJet tries to wriggle out of this promise by stating that if you are bussed to the aircraft they cannot guarantee that you are first off the bus- so what - it shouldn't matter if you are first or last off the bus. They should implement the strict priority boarding system which they claim to operate and ensure that those who have purchased Speedy Boarding get what they paid for and have been promised - to be among the first group to board the aircraft. The fee wasn't paid to be first to board the bus. Also, it is interesting to note that EasyJet recently announced record profits with their Speedy Boarding product being the biggest contributor to its ancillary revenues with these charges having increased by some 30%. I wonder how much of this came from those Speedy Boarders who had been bussed to the aircraft. EasyJet is so pleased with its moneyspinning Speedy Boarding service the it has increased these fees from between £2.50 and £7.70 to between £5.50 and £9.00. Please think twice about being taken for a ride by EasyJet.

EasyJet review - by A McFail

30 December 2007  Customer Trip Rating :

Newcastle-Prague. Great prices, on time, comfortable, and great service onboard. Shame about the usual bad attitudes from Servisair staff at NCL. Both flights on time, and managed to get the last row, which were comfortable. Cabin crew great. Plus they now have 2 bottles of wine for just £5 which is okay value. Online checking was a breeze. Cannot fault EZY.

EasyJet review - by Felipe Gonzales

27 December 2007  Customer Trip Rating :

MXP-AMS. Flight fully booked, late arrival at the gate hence late departure. Boarding a complete mess, don't opt for speedy boarding because you'll be overtaken by running passengers from the gates. In my opinion this speedy boarding is just a scam to get more money. Standard very tight easyJet pitch in the A319; too cramped for me to be honest. Very professional and experienced crew, not overly friendly but very efficient.

EasyJet review - by J Bloxam

27 December 2007  Customer Trip Rating :

I have been using Easyjet about 12 times a year now for about five years - mostly on the Bristol- Edinburgh-Bristol run and not by me personally - my grown up children do the flying. (I have recently flown Edinburgh-Geneve). On the whole, you get what you pay for. If you are daft enough to want to pay £4 for a dry sandwich and a maxpax coffee it's your choice. Punctuality, over five years has been incredible. The staff have always been polite and efficient. Easyjet is let down by not providing information on your flight prior to departure, even if it is obvious there is going to be a delay. As others have said, watch out when you are booking or you will pay for unwanted baggage allowances and insurance. "Speedy Boarding" is pointless.

EasyJet review - by Peter Hawley

23 December 2007  Customer Trip Rating :

Murcia (MJV) to LGW. Murcia airport these days is incapable of handling the amount of passengers who pass through, as their infrastructure just cannot cope. however today was good. Like some passengers I booked speedy boarding as my partner is registered disabled and a slow walker. So far this has worked, but I can see complications. For the cost of paying for Speedy Boarding on the internet, couldn't easyJet just charge the same amount for actually booking a seat number ?? On boarding I did not expect to be greeted by a cabin crew member with a Father Christmas hat on. The other cabin crew were adorned with silver tinsel in their hair, (noticed some had also fallen off onto their shoulders), and that is unacceptable when they would be serving food and drinks !!!Cabin service is okay. Just okay. Many passengers requested the "buy 2 bottles of red wine for a fiver" (instead of £3.50 per minute bottle). But, as usual, they had sold out on the way out! Ordered the "Christmas sandwich" (Turkey , with cranberry and stuffing"). For £3.50 it just tasted of stuffing. The only wine they had left was Rose or White. The Rose tasted of watered down Ribena mixed with white wine. Airbus 319 was clean. Seats are acceptable. But that dreadful easyJet uniform. I don't know what to make of this Airline. They serve you "ok", not well. They get you from a to b , supposedly cheaply, but it doesn't work out like that after final booking.

EasyJet review - by Robert Bushby

20 December 2007  Customer Trip Rating :

I endorse the comments of A Nimmo having just (Sat 15 Dec) flown LGW to GLA; booking early, using online check-in & only taking hand-baggage is the way to go. My flight ran to time and the cabin crew were a pleasant bunch. I rate it a good experience because Easyjet delivered exactly what they promised including a clean and serviceable aircraft and here were no twists and turns in the booking process.

EasyJet review - by A Nimmo

16 December 2007  Customer Trip Rating :

LGW-SCH. I frequently use this route 1-2 time per month for the past 2 years and it is a cheap (if you book early) and a relatively cheerless experience. Service and seat comfort much better on other airlines and they don't make you wait standing in a cattle pen at Schipol, they pay a lot less to use the H gates there. Some tips, its a 1hr flight so no food or drink needed, check in online both ways so you get in group A. Avoid speedy boarding and only use carry on luggage make sure you remove insurance and put baggage to zero when booking online. Get an aisle seat near the front so straight off the other side. Use the train to get to AMS central as it is cheaper and quicker than the taxi. You get what you pay for with EZ. Expect little and you won't be disappointed.

EasyJet review - by Andrija Matic

7 December 2007  Customer Trip Rating :

BCN-STN & connecting flight STN-LJU and they deliver good quality low cost service for the price paid. Departure from BCN was delayed for half an hour but arrived to STN only 10 minutes after scheduled arrival. STN-LJU left on time. I had approximately 90 minutes for the connecting flight and everything went smooth. New aircraft (both A319), clean cabins, legroom ok, flight attendants professional & smiling. Will use them again.

EasyJet review - by C O'Hanlon

4 December 2007  Customer Trip Rating :

EMA-PRG-EMA. First time with Easyjet for a few years and whilst some things have improved, others have not. Firstly the boarding procedure is a farce to say the least. We arrived at our gate at EMA about 30 minutes before the departure time and were quickly ushered to stand in a queue (although there were plenty of seats available). By the time boarding started all the passengers were stood in a long queue snaking halfway down the terminal, but when the people in front of us (who had been stood there a good 30 minutes) presented their boarding pass, they were told "Sorry, Boarding Group A only at the moment!" - what was the point of having us all queued up then? On board there has been some improvement - seats are better (although they don't recline - but for a 90 minute flight this was ok). FA's are better dressed, not too intrusive and the inflight magazine is a good read. On the way back the boarding procedure more in line with the Easyjet scramble, Speedy Boarders and Parents with small children to the front being shadowed by all those with Group A just waiting for the word to rush forward.

EasyJet review - by B Hewer

30 November 2007  Customer Trip Rating :

Bristol to Warsaw return. Bristol a restful airport compared with chaotic Gatwick. Aircraft in both directions quite new. No complaints about flights, adequate legroom, competant staff. Refused to buy their refreshments - greatly overpriced. EasyJet, in common with other budget airlines, use the ancient Etiuda terminal at Warsaw, which is a disgrace. Overcrowded, minimal seating, and little in the way of refreshments or Duty Free. Good job the return flight was on time. Very happy with my return fare with easyJet of £40.

EasyJet review - by A Elbaloula

28 November 2007  Customer Trip Rating :

OTP-MAD-OTP. New aircraft. Load factor 95%. Excellent legroom and friendly Spanish crew cabin. Very expensive meals and soft drinks. The flight was almost 3h 40min. Having in mind that round trip price from far eastern Europe to far western for almost EUR 50.00 is quite a deal!

EasyJet review - by Bjoern Kukutz

27 November 2007  Customer Trip Rating :

BCN to Berlin SXF. Used online check-in and was allowed to board transfer bus right after "speedy boarding group" only to be waiting a longer period on the bus. Not much point doing this and paying for so called "speedy boarding" clearly appears to be a rip off. A319 was pretty worn by the looks of its interior. No IFE or free soft drinks/ coffee as usual. Expensive drinks and sandwiches are on offer though. Departed on time and arrived in SXF 5 minutes early. Crew was professional and seemed organised. Considering the price of EUR 34.99 for this flight, it was a fair go but one should not expect too much service from EasyJet.

EasyJet review - by H Lee

27 November 2007  Customer Trip Rating :

SXF-GLA-SXF. I am usually quite pleased with easyjet. The inflight service is minimum, FA's were never being pushy when it comes to selling food and drinks. I would say they were aware of their duties and responsibilities and carried them out well. On my return flight from GLA, it was the first time I encountered a rude check in staff. She was probably happier checking out her glamorous nails than being polite. She said that she wanted only identification, when I offered to show my reservation print out. Then she flipped my passport, and rudely asked what kind of passport it was. I asked if she could read, it was stated there. She mumbled something and mentioned my nationality and then continued flipping my passport. Perhaps she would like to consider a new desk at the immigration counter!

EasyJet review - by J Dent

26 November 2007  Customer Trip Rating :

BCN-NCL-BCN. Long queues for check-in, but not a problem as I had 5 hours to kill before my flight. Both flights on time, staff polite and friendly, aircraft clean. Only problem the uncomfortable seats, ended up with a stiff neck, but at 70€ return what can you expect? Pleased to see uniform has been changed. I usually travel alone so never bother with speedy boarding, I dont care where I sit. For me its the best option to get to NCL cheaply

EasyJet review - by J Mundy

23 November 2007  Customer Trip Rating :

Re EasyJet review - by Graham Clarke 21 November 2007. When did Mr Clarke last fly easyJet? The online check-in status changed to A many months ago.

EasyJet review - by K Brady

23 November 2007  Customer Trip Rating :

Bristol to Venice. Arrived at airport just under 2 hours before departure before being given boarding in group B, ie. the last to get on the plane. As we have a 2 year old son I questioned why we no longer had Priority Boarding and was told that this now only applies to infants under 2. Luckily we managed to get seats together but I'd like to know how Easyjet expects people with toddlers and young children to potentially sit apart. Just makes the whole experience a lot more stressful than it already is with the whole non-allocated seating scrum. I've come to expect low levels of service and delays but have no other option for flying from South Wales to Venice but this takes the biscuit!

EasyJet review - by M Sjolund

23 November 2007  Customer Trip Rating :

I flew easyJet for the first time PRG to BRS - one-way only - as I couldn't get my usual flight with CSA from PRG to LHR. It wasn't even cheap! I usually pay £260 for an economy class ticket once a week from LHR-PRG-LHR - This easyJet ticket was a one-way purchased for 8,500 CZK which is approx £225 - I then bought "Speedy Boarding" for 350 CZK which is approx £9 / £10 - after understanding I would be able to board the plane earlier than most other passengers and select my seat - what kind of airline lets passengers pick their own seats? I got to board approx 15 seconds before other passengers - seriously! So once on the plane, everyone else starts picking their seats - and then asking each other if they can swap etc... so they can sit next to their family etc... crazy idea. There is no head rest on the seats - it's just an extended seatback with no definition of a headrest. Seat was very up-right. One good thing (for Czech passengers on this route) was that all flight announcements were pre-recorded in English and Czech (Dáme a pánové...).

EasyJet review - by Louis Esteves

23 November 2007  Customer Trip Rating :

LTN-LIS-LTN Checked-in online, would strongly recommend it if you just have hand baggage to avoid the queues at the terminal. Flight left 20 mins late but made up time along the way and landed ontime. Portuguese announcements made. Crew were very attentive and professional. Return flight delayed due to security issue at LTN and also the bad weather in LIS. No Portuguese announcements made, wasn't sure if the recorded announcement was working. Crew again attentive and professional, however no catering was provided as it was not loaded at LTN. This could be because of the new catering company, not the crews fault. Only a regular water service was offered and you had to keep hold of the glass as they had no glasses left. This is a rare occurance as my previous flights with easyJet have been catered. Overall, value for money and good airline to fly with.