EASYJET review : 6 September 2008 : by L Watkins
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Customer Rating : 1/5 |  |
I recently had the displeasure of flying easyjet for the very first time and found it to be an
experience I would not want to repeat in a hurry. The journey bth to and from our destination was
anything but easy. On 16 August we arrived at Luton Airport at 9.30 am, 2 hours before flight 2123
to Nice, France, was due to depart. The information board informed us that there was an estimated
delay in departure from 1135 to 2.15 pm. We asked the girl on the check-in desk what the problem
was, and she said she had no idea and just shrugged her shoulders. To be fair, were given £12 in
vouchers. But £12 doesn’t go far when a bottle of water is £1.50. We eventually boarded the plane at
around 2.30 after much queuing and still no explanations. It was impossible to find a fully-
functioning human being connected with easyjet to ask. Only on boarding were we told that the plane
we were supposed to be on had ‘technical problems’, hence the delay. We took off around at 3pm after
a six hour wait for a short haul flight. Perhaps, I wondered idly, easyjet didn’t have enough
passengers for the later flight to Nice so they just cancelled ours and bumped us all onto the later
flight to save theselves a few thousand quid. The delay naturally caused further inconvenience and
hassle at the other end when picking up our hire car. Our return flight on 30 August was delayed one
and a half hours. Quite a modest delay, only a 3.5 hour wait in total. So to make the process more
uncomfortable, easyjet made sure everyone surged forward uncontrolled into a long narrow corridor,
even though it was SB and SA boarding first, which everyone seemed to ignore as the whole process
was a shambles. We were eventually ushered into what can only be described as a boiling hot glass
tube leading to the plane where we all waited cheek by jowl for 20 minutes with little or no air
conditioning, becoming more and more dehydrated. All in all, the worst flying experience I have ever
had, for which I paid £698.34. The price is not bad, it’s just that I feel we should have been the
ones paid that to put up with the whole exhausting, frustrating, inconvenient and uncomfortable
experience .On the way out of Luton airport I noticed a sign indicating where I could find Easyland.
It doesn’t bear thinking about – a land where everyone wears orange, smiles inanely and doesn’t give
a toss about anything.
EASYJET review : 6 September 2008 : by T Denby
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Customer Rating : 3/5 |  |
Newcastle-Malaga. Disappointed as we paid for speedy boarding, thinking this would be the best
thing to do to get better seats for my partner who is very tall. To our disapointment we were all
shipped to the plane on the same bus - and it did not matter which group you were in because
everyone just ran to get the best seats. If I flew easyjet again I would not purchase this money
making extra they offer you. The flight was average - no real complaints apart from the lack of food
on the return journey - all they could offer was drinks and pringles. The staff were quite helpful
and friendly and plane was in good condition.
EASYJET review : 6 September 2008 : by David Griffiths
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Customer Rating : 5/5 |  |
Glasgow-Berlin-Glasgow. I had paid for speedy boarding which was strictly enforced, particularly in
Berlin where there is even a separate seating area for speedy boarders. Internet check in worked
faultlessly. Aircraft clean and comfortable and cabin crew were friendly and professional.
EASYJET review : 2 September 2008 : by D Stevens
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Customer Rating : 4/5 |  |
In all a good flight. You're put into 4 different boarding groups - A for those who paid for speedy
boarding, SA for those needing assistance, B for those using internet check-in (ie only hand
luggage) and B for those who have checked luggage. If you get to the gate early there is no need for
speedy boarding as even after the 3 groups go ahead first, there is still plenty of free rows and
window seats available! Really good for short flights but on longer flights, taller people might
find the small seats too small.
EASYJET review : 2 September 2008 : by B Turner
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Customer Rating : 3/5 | |
Easyjet are cost effective and professional and the last three flights I have taken this year the
flights have been full. The EasyJet scramble to get seats brings the worst out of people. It starts
with barging and pushing at the gate, customer without speedy boarding or without children under
four form a wall that is difficult to penetrate. On entering the airplane you find couples sitting
at the window seat and aisle seat pretending not to know each other, and on my last trip I noticed
one person who I presume paid for speedy boarding, sitting in the isle seat and informing me through
gritted teeth "these two are taken". The moral is, if you are courteous and patient then do not
expect to sit with your spouse.
EASYJET review : 27 August 2008 : by J Costelloe
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Customer Rating : 5/5 | |
Flight to Thessaloniki over all very good. It was a bit of a free for all at Gatwick in the
departure lounge, but nothing too awful. Cabin crew very nice and helpful. At the Greek end the
boarding on the return flight was more organised, which was a shock, and we boarded in groups of 20
according to when you checked in. I was very impressed and considering the difference in the cost
of the flight against BA I would book EasyJet again without doubt.
EASYJET review : 27 August 2008 : by M Hammonds
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Customer Rating : 5/5 | |
Gatwick to Almeria - return. I have travelled three times with EasyJet. On each occasion I have
asked (in advance) for assistance in respect of boarding and alighting. The last time I had a
walking frame on wheels with me which I took up to the actual door of the aircraft where it was
taken, stored in the hold and delivered back to me at the other end. Each time the attitude and help
given by staff was outstanding.
EASYJET review : 27 August 2008 : by J Dewhurst
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Customer Rating : 2/5 |  |
LGW to Inverness. 1 adult travelling with 2 small children aged 2 and 3 months. No mention made at
check in of possibility of long flight of stairs to gate. Request for assistance in getting children
and buggy down stairs to gate met with a firm no, followed by 'with all due respect madam [boarding
the plane] is your problem and not mine'. Due to difficulty in getting down stairs was almost last
boarding plane so no seats together immediately available. Cabin crew extremely unhelpful - comments
such as 'you should have been here earlier' and 'how was I supposed to know you were travelling on
your own with 2 children, I don't know you from Adam' were not appreciated. Fortunately fellow
passengers were extremely helpful. Return journey much less unpleasant as staff in Inverness
couldn't have been nicer.
EASYJET review : 27 August 2008 : by Tadeja Nivazno
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Customer Rating : 4/5 | |
Ljubljana to London Stansted and back. Everything fine, staff was friendly. There was not much
space, but not such a big deal. Plane was clean. The pricesof sandwiches and drinks were high.
Generally, nice flight, everything went okay. The only problem with Easyjet is their enormous prices
of flights themselves so that we Slovenians are pushed to use the airlines which fly in foreign
countries.
EASYJET review : 27 August 2008 : by Dave Collins
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Customer Rating : 3/5 | |
Stansted to Palma. After finding out that easy jet do not issue seat numbers I purchased speedy
boarding. Unfortunately it was very chaotic at the boarding gate and I had to push my way to the
front, being accused of queue jumping -did not enjoy the experience one bit. Had same problems on
way back at Palma to Gatwick - even more chaotic and I thought for a moment the situation would get
very nasty. It wouldn’t take much to organise it properly or just let people book seats in advance
if they find this helpful and then allocate the rest of seats at the check in.
EASYJET review : 27 August 2008 : by Graham Norman
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Customer Rating : 3/5 | |
Bristol-Inverness and Bristol-Newcastle. On all four flights, they call those travelling with
families or with disabilities directly after the Speedy Boarders and then make them stand around
waiting for twenty minutes or so. Now if you stand with difficulty or walk with a stick this is not
good. On the flight to Inverness one woman collapsed and they had to send medical aid (although she
did make the flight). Now giving priority to people with disabilities is a good idea but not if you
make them stand around for ages - it's not rocket science.
EASYJET review : 12 August 2008 : by J Mason
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Customer Rating : 2/5 | |
Gatwick - Portugal. I am unable to understand why there is no allocation of seats. It does not cost
EasyJet any more money to provide allocated seats. We travelled back from Portugal where there are
groups ie: Speedy boarding, children, SA, Group A & B, we were on the latter one, but it really does
not make any difference as in Portugal you are escorted by bus to your plane, this carrying A & B
groups. So when we get to the plane its like the races, who is going to get there first to get a
seat. We were a family with a 12 year old, but he is not classed as a child. We originally were
flying through GB Airways, then all of sudden changed to Easyjet - found out they bought GB airways
but our cost of tickets didn't reduce. We will not be flying with Easy Jet again until they
allocate seats.
EASYJET review : 12 August 2008 : by Bill Mountain
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Customer Rating : 4/5 | |
Paris to Nice in June 2008. The plane was cancelled but they sorted me out with a hotel and taxis
and I got the plane the next day. Good to see the EU rules being applied in France at least. I doubt
if AF or the railways would have done any better. Though I was happy to see Paris after a 13h delay.
EASYJET review : 11 August 2008 : by H Brown
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Customer Rating : 5/5 | |
We travelled easyJet to Madeira. I thought they were excellent for a cheap airline. The priority
boarding worked well. No one seemed to have any problems sitting together, except one family of
about 11 who arrived late. Everyone was seated and they were waiting to shut the door. These people
expected other passengers to move so they could all sit together. No one did and the crew got them
seated so that each child had an accompanying adult, but they were spread about the plane and were
moaning heavily. The crew was excellent in the way they handled it. The return journey was just as
good, but we had a problem at Gatwick as there was a shortage of baggage handlers. This was not
easyJet's fault as some BA and Thomson flights were suffering the same problems. One thing I liked
was the ability to change my ticket for a small fee. I nearly decided to fly home early and it was
only about £35 to change the return date. I have travelled with other airlines who either charge you
£200 more for a changeable ticket, or the cost of a whole new flight if you have not bought a
changeable ticket. I would certainly fly with Easy Jet again and for £350 for 3 flights to Madeira I
think I got a great deal.
EASYJET review : 7 August 2008 : by P Carter
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Customer Rating : 4/5 | |
Luton to Budapest return. Ground and air staff were all friendly, the inbound aircrew excellent and
made the safety announcement in such a way everyone was listening. Planes were clean, service was
cheerful and amiable so both flights were quiet, calm and pleasant. The only thing that really
worries me is that the wing emergency exit on one side of the plane is clear but on the other
blocked - no other way of putting it - it must be legal but I don't understand how an emergency exit
can have two seats blocking it - the third right by the removable door is free but it is madness to
think anyone could get out using this exit as everyone would have to squeeze past the tiny gap
between seat rows. Wont fly Easyjet again unless I have no other option.
EASYJET review : 1 August 2008 : by John Stubbs
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Customer Rating : 4/5 | |
Edinburgh to Milan Malpensa return. I had heard many negative reviews about EasyJet, though found my
experience with them to be without concern. The check-in was quick and staff friendly, boarding was
speedy and onboard seating comfortable and staff amiable and courteous. My only hiccup is the
extortionate pricing of drinks and snacks onboard.
EASYJET review : 1 August 2008 : by J Vihalem
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Customer Rating : 1/5 | |
I've been using easyJet for Tallinn-Berlin connections for the whole summer, delays are very common.
At first an hour, then another hour, then two hours, then three hours. No explanations, no
apologies, no compensations, nothing. They don't even warn you - you check in as normal, pass the
security and then the speakers tell you that you have three hours in the custom zone with nothing to
do. If I'd known that I'd rather have lunch in the hotel next to the airport or whatever. It's gonna
be my last easyJet route next month, I'm afraid to plan anything for the day of landing in case I'll
be desperately late again.
EASYJET review : 30 July 2008 : by Patrick Meier
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Customer Rating : 4/5 | |
Madrid - Milano Malpensa. It's a good low cost airline. Prices are fair, sometimes very interesting.
Easyjet is very service oriented despite being a low cost airlines. Handling in Malpensa efficient
as they have their own terminal. Queues in Malpensa for checking could be more organised as
sometimes it's a mess. Staff and cabin crew very friendly.
EASYJET review : 29 July 2008 : by Michael O'Kane
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Customer Rating : 5/5 | |
Edinburgh to Krakow. We arrived early and received an A boarding allocation. I wasn't really
looking forward to the usual scrum before boarding and expected that we would be among the last to
board since we had hold luggage. We were pleasantly surprised therefore when who were those
allocated A boarding passes were the first to be called. The plane was clean and in good condition
while cabin crew were pleasant and efficient. All of this, coupled with the relatively cheap fares,
made Easyjet an excellent choice for this trip.
EASYJET review : 25 July 2008 : by Sally Symmonds
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Customer Rating : 5/5 | |
LGW/AGP return. After reading some of the reviews decided to purchase speedy boarding a week
before departure. Have to say everything worked perfectly - first flight out of Gatwick on 11 July
checked in, through security and in departure lounge within 10 minutes. Same on return at Malaga -
the speedy check-in queue only had 2 people in front of us. Boarding at both airports was extremely
orderly. Pleasantly surprised and would use EasyJet again.
EASYJET review : 25 July 2008 : by D Hiralal
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Customer Rating : 4/5 | |
Geneva-Paris return on Easyjet. Apart from the lousy boarding system the flights were perfect.
Clean planes, on time. The cabin staff took good care of the elderly passengers. Only set back is
that Orly Airport is not so well served by public transport. Nevertheless the taxi ride to central
Paris is cheaper than from Roissy.
EASYJET review : 25 July 2008 : by S Kelly
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Customer Rating : 4/5 | |
London Luton to Barcelona. Paid extra for speedy boarding - all went very well. Check-in was quick.
The speedy boarding was well organized and got the seat I wanted - exit row. During the flight the
attendants were friendly and helpful.
EASYJET review : 23 July 2008 : by Antony Davies
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Customer Rating : 4/5 | |
LGW-BFS. Check In at LGW good, also managed to secure boarding group A, gate staff made calls in
order of boarding group. New airbus A319 very clean and relatively comfortable for the 1hr 10m
flight. Departed to the minute. Cabin crew friendly and relaxed, even happy to bring extra food
and drink after the initial service for those that requested it - food and drink slightly expensive
as one would expect, but not overly so. In flight magazine as always was readable and informative.
One really couldn't ask for more from a low cost carrier.
EASYJET review : 22 July 2008 : by M Judge
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Customer Rating : 2/5 | |
Return from Luton to Berlin last week. Having flown Easyjet many times, we knew what to expect in
terms of boarding, paying for anything you might want on board, etc. My query from these two flights
is with the cabin air, specifically the nozzles above your seat that you control yourself. On the
way out, they were not working. We thought nothing of it, the temperature was not uncomfortable. On
the flight back, they were not working again. As it was quite stuffy on the plane, I asked an
attendant before take-off, she said they would come on shortly. When they did not, I asked another
attendant when airborne, she said it was up to the captain if he wanted to switch them on or not! I
said I had never experienced the rationing of air on a plane before. She replied that she would see
if the captain would switch them on! When I asked her if this is a ploy to save a tiny drop of fuel,
she was non-committal in her answer, saying it was just up to the captain! They were not switched on
throughout the flight. Just wondering, given we took two flights in three days, same experience on
both, has anyone else come across this?
EASYJET review : 19 July 2008 : by S Berry
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Customer Rating : 3/5 | |
TFS to LGW. Apart from the squalid scrums around boarding time, the flights I've taken have been
fine, pretty much on time and no real hassles. At the moment though, they are still using BA's
planes with their nice leather seats so the question is what will the service be like once they have
replaced the planes with their usual configuration? Overall I would say 3 star, I've knocked one
off purely for the stressful and degrading way they treat people just trying to board. Surely they
cannot save any money by not allocating seats, it creates masses of ill feeling and brings out the
worst in loathsome couples who are desperate to get a row three seats between them whilst others
roam around failing to find a pair of seats together.
EASYJET review : 19 July 2008 : by Carol Exley
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Customer Rating : 4/5 | |
Palma - E Midlands. I found them to be most helpful. When checking in I handed a certificate from
the hospital stating that I was fit to fly. The young man who dealt with us marked our tickets S A
for special assistance and on arriving at the boarding gate we were given that with the young lady
in attendance looking out for me to make sure we were amongst the first to board. The cabin staff
were helpful and friendly. My experience of Easy Jet was a pleasant one in difficult and painful
circumstances and I would not hesitate in flying with them again.
EASYJET review : 15 July 2008 : by R Liddle
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Customer Rating : 2/5 | |
Luton- Istanbul. Flights on time and 737s clean if a bit lacking in legroom. What I can't stand
about Easyjet is the practice of standing in queues before the aircraft has unloaded the inbound
passengers. On the return leg and we were standing in queues 20 minutes before the inbound flight
landed. We booked Easyjet because they were cheaper than BA but once we added an expensive transfer
from a distant airport, (most Istanbul hotels offer free transfers from the international airport)
and the cost of food and drinks on the flight there was very little difference. Will definitely go
BA next time.
EASYJET review : 15 July 2008 : by Sebastian Baxter
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Customer Rating : 2/5 | |
Gatwick-Tenerife-Gatwick. First experience of Easyjet. Both flights on-time, friendly and efficient
cabin-crew. Modern, comfortable A321 aircraft, ex GB Airways. Good choice of snacks/drinks, though
horrendously overpriced as you might expect, so take your own. The main problem is the lack of seat
allocation - absolute chaos at the boarding gate. Until this changes, I will also be reluctant to
fly with this carrier again.
EASYJET review : 15 July 2008 : by Ann May
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Customer Rating : 3/5 | |
Travelled back from Corfu for the first time on my own, without husband. Was in a queue for around
30 mins just at the gate (I have osteoporosis and cannot stand for that long but had to anyway) just
to be told that they had overbooked the flight, so could some of us get off and go to a 5 star hotel
in Corfu - all very well, I would have loved to, but I knew my back wouldn't stand all the queuing
again the next day - problem being that they know of all the disabled people on the flight, as they
make extra arrangements, but what happens to people who don't make a fuss and think they can manage
and then have to stand for half an hour? I thought that at least we would have free drinks on
plane, but absolutely not! I know its a no frills airline, but I think that a couple of free drinks
for the inconvenience would have done a lot for their PR.
EASYJET review : 12 July 2008 : by D Ball
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Customer Rating : 3/5 | |
Transferred to Easyjet as a result of sale of GB Airways. In the event our flight to Paphos from
Manchester was not as poor as we expected. The aircraft was clean and the cabin staff pleasant and
mature with a good sense of humour. Information from the flight deck was clear and we were kept
updated. We checked in early and were in group A so had no problem getting four seats together.
Our return trip on Sunday 6th of July was an entirely different experience. Once again we arrived
at the airport 3.5 hours before the flight hoping to check in early. As there were three other
Easyjet flights being checked in there was no check in desk allocated to our flight. We dutifully
formed a queue next to the last check in desk currently being utilised for another Easyjet flight to
Manchester. We were assured by a member of the airport staff that we would be attended to as soon
as a member of Easyjet became available to man the check in desk. At 930pm we were becoming anxious
as our flight was scheduled for 1110pm and we were still unable to check in. Then a member of staff
told us that we could check in at number 2 check in. We were queued at number 12! Needless to say
there was an almighty scramble to cross all the other check in queues and get to number 2. The
weak, halt, lame and slow getting left behind in the worst example of human behaviour we have ever
witnessed. Luckily we were still able to be in group A but the system did not work as well as we
had to travel with group B on the bus out to the aircraft, thereby negating any advantage we may
have had as ,yet again, the undignified scramble to be first off the bus brings out the worst in
people. The actual flight was as before and we were quite satisfied with it. Please can Easyjet
stop this ridiculous method of boarding which totally relies on being prepared to use strength and
bad manners to secure seats together? The stress adherent to not being allocated a seat is
tremendous and must eventually result in some individual either being mown down in the crush or
suffering a heart attack due to the stress. Until the allocation of seats changes to one where you
are given a seat number on check in we will not be travelling Easyjet again.
EASYJET review : 12 July 2008 : by A Brown
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Customer Rating : 1/5 | |
Gatwick to Malaga - July 10th. A nightmare. First of all overbooked and Easyjet asked four people to
volunteer to give up their seats. Boarded at 12.10am - then there was a 'technical problem' and we
did not take off until 4.30pm. So we sat there and sat there - prisoners on the plane. After 3 hours
Easyjet are supposed to offer free refreshments and despite repeated requests none were given. Until
we took off - four and a half hours later then they gave us one free non alcoholic drink. It was not
until 5.50pm when a refreshment reached our row. Nightmare company.
EASYJET review : 12 July 2008 : by J Brown
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Customer Rating : 4/5 | |
NCL-KRK return. Excellent flights both ways although 1 hour late on the way out due to a small
technical problem. I have flown Easyjet a number of times now and find service for the price paid
to be very good. The only issue I have is why they cannot allocate seat numbers when checking in.
It's a mad scramble and is the disappointing part of Easyjet.
EASYJET review : 9 July 2008 : by M Jacks
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Customer Rating : 1/5 | |
Another comment on Easyjet's seemingly controversial acquisition of GB Airways. On the Gatwick to
Marrakech route, Easyjet has acquired the old GB Airways route, but haven't replaced it. They still
offer just one flight per day (the original Easyjet flight) on this route and as a consequence the
price has gone ridiculously high (£200+) for a three-hour flight. Easyjet are now attempting to
monopolise this route in exactly the same way as BA did, by reducing the amount of choice to
customers and forcing up the fares. As they have bought this route from another airline, they really
do have an obligation to keep it running, instead of just cancelling it in order to reduce customer
choice thereby push fares up
EASYJET review : 7 July 2008 : by J Taylour
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Customer Rating : 2/5 | |
LGW to Innsbruck. Why are seat numbers not allocated at the check in desk, does it help their
operations in someway that I am unaware of ? This only aggravates the boarding procedure with almost
a stampede to get to a seat. On the outbound flight our SB boarding cards were nullified since the
flight was from South Terminal with the aircraft parked at North Terminal, ground handling
transported all passengers by coach to the aircraft, this resulted in SB and non SB passengers being
mixed. This ultimately nullified any advantage of buying a SB ticket. On the return flight to LGW no
food was available since food ran out on the incoming flight from LGW. The cabin staff stated they
are not allowed to hand out complaint forms which says something about the airline. If I travel
again with EasyJet I will not bother with the SB ticket, take own food and hope for the best. The
actual flight was good. Pricing was good value but airline image spoilt by lack of forethought
EASYJET review : 3 July 2008 : by Andre Moreitz
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Customer Rating : 2/5 | |
Naples-Berlin. Arrived 90mins before flight to have 2 suitcases checked in at Naples without Tags
being place onto the back of our boarding passes which is standard airline procedure. Flight left on
time and service as well as meal quality and snack variety available for purchase on board was
excellent. On arrival in Berlin, 3 suitcases were missing, 2 of them ours. Ground Staff at Berlin
who handle Easyjet as well as other airlines were issuing standard easyjet letters of apology and we
will do our best etc. One suitcase arrived the next night at our hotel after being told on the phone
both of them were coming. No explanation why the 2nd one didn't arrive from Naples. Picked suitcase
up personally the next night. Plane from Naples was delayed by 90mins and ground staff working on
behalf of Easyjet were kind of disinterested at that point. I was told that cheaper carriers like
this don't care. Not particularly positive endorsement for easyjet I would have thought. Not that it
should matter but we were on our honeymoon. I find it bizarre that when a passenger does not turn up
at the gate after checking in, a suitcase can be located and taken off a plane within minutes due to
the terrorist fear yet an airline cannot locate and send on a suitcase sitting in a baggage area
clearly labeled Berlin for 2 days.
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