EASYJET review : 18 September 2009 : by H Kaligian (USA)

I had a horrible experience with EasyJet in Lisbon. My husband and I were about to get on a plane to Madeira, and after checking in, paying the additional fees for our luggage, waiting 2 hours and then finally checking in and getting on the bus that takes you to the plane, we were pulled off the bus and not permitted to fly because I was pregnant. Apparently they have a policy that says pregnant women (over 20 some odd weeks) are not allowed to fly without written permission by a doctor. These terms are buried deep within their terms and conditions on their site. As an American having had NO issues with flying on other airlines, this came as a huge shock to us, and clearly was very upsetting. There was no way for me to obtain a doctor's note at that point and had to buy 2 tickets on TAP airlines to get ourselves to our destination. The staff was incredibly unhelpful - they took our luggage off the plane and left it at the lost and found, and refused to refund our money. If pregnant women are not allowed to fly, there should be a MUCH more prominent notice during the purchasing process on the site letting people know about that stipulation. Would've saved us a ton of unnecessary stress and money.

EASYJET review : 15 September 2009 : by Ian Waddell (UK)

Alicante to Luton September 11th. Scrum at gate as usual - no proper channelling of categories for boarding. Ended up in second to last row of seats, which is OK. Flight attendant with attitude problem leaning casually on one of the rear seats casually announced that the overhead lockers above the last three rows weren't available for bags (they are used by Easy for their catering stuff and crew bags), all other overhead lockers being full. She made no effort whatsoever to help find space or move other bags around to make room for our two, so I ended up stuffing one in with no hope of the door shutting and left it. One of the other crew had to deal with it eventually.

EASYJET review : 15 September 2009 : by A Hansen (Norway)

Gatwick-Mykonos-Gatwick. First time on easyjet, and my impression is somewhat mixed. The outbound leg was good, managed to grab an emergency seat so plenty of space. Cabin crew excellent. Didn´t get my first choice of food, but no big deal. However, the return was not so positive. Again, sat at exit, and they had only served about a third of the passengers when they announced that because of high demand there was no food, only snacks left and no cups to serve hot drinks. If it was a short flight I wouldn´t mind, but this was a four hour flight. And they knew how many passengers would be travelling, so not a good impression. 1 hour before landing, they had to close two out of three toilets, because the plane was almost out of water supplies, again not a good impression. All in all a mixed travelling experience.

EASYJET review : 15 September 2009 : by T Byrne (UK)

easyjet let themselves down on the methods they use when boarding. It would be useful to create lane boarding and thereby reduce the amount of frustrations and arguments that occur. How often do you see infants boarding with six or eight members of their family. I am all for children being prioritised, but lets draw the line. My final grump is baggage, the amount of people boarding the aircraft with large holdalls is ridiculous. A spot check at boarding control and instant fines would stop people taking advantage the way that they do.

EASYJET review : 9 September 2009 : by A Lewis (UK)

LGW-FAO return. Checked in online with hand baggage only, so avoided queues at Gatwick. Flight half empty on the way out so loads of room. Cabin crew excellent on both legs, although there were so many sales announcements on the return flight which was a late evening one, that no one could sleep. The real complaint is the scrum around the gate so that when your boarding group was called, you had to really push your way through people who won't move out of the way even though they weren't boarding at that time - separate queues for each boarding group would be a good idea.

EASYJET review : 3 September 2009 : by Miles Canne (Spain)

Madrid-Liverpool return. As the only carrier currently flying from Madrid to the north west of England, Easyjet can name its own price on this route, which inevitably tends to be high. Both sectors on time and cabin crew efficient and friendly. Check in at Madrid was total chaos with no proper queuing system in place and surly, unhelpful staff; much better organisation at Liverpool and courteous ground agents. Boarding on both sectors was the usual rugby scrum which full flight plus no seat allocation is always going to lead to.

EASYJET review : 31 August 2009 : by R Hopkins (UK)

EMA to VCE return. Don't bother with speedy boarding for either airport. My only gripe with the return was the delay in opening check-in at Venice, which resulted in more madness than usual. Easyjet passengers know how it goes. All those who had arrived early were already waiting near the other Easyjet desks before the this one had opened. How was it that as passenger no 35 checking-in that Boarding group A didn't exist with so few SB passengers? In the event it made no difference, as we were quicker from the bus than most others. I wonder how long it will be before everyone who can, breaks into a run? Why don't they do 3 or 4 clear lines for passengers according to ticket numbers?

EASYJET review :  29 August 2009 : by D Hake (UK)

Gatwick/Santorini. Got to the North Terminal at 0515 to check in and greeted by an enormous queue at the easyJet desks. A member of staff was shouting out last check-in for various flights. Was starting to feel my stress levels rising even though I had paid for speedy boarding plus. Thankfully found the desk for this and checked in within 15 minutes. Paying for this service was worth every penny just to avoid the normal queue. Security took quite a while even though all lanes were open. The priority boarding process worked perfectly and I secured an emergency row seat. Plane was almost full, the crew were quite friendly. Bought some reasonable refreshments on board. The return was a bit arduous. Santorini airport isn't designed to cope with the large volume of traffic I witnessed. Only 6 check-in desks, one for each flight due to leave in the following hour or so. From arriving at the airport at 11 when check-in for my flight was due to open, it took 3 hours to board the plane, most of this time was spent queuing. Spent a few minutes in the airside cafe which was a blessing. Missed the speedy boarding as was in a queue for passport control (the UK not being in the Schengen zone). Flight back was OK, save for my seat being constantly kicked by a child behind me. Nowhere to move as flight full.

EASYJET review :  27 August 2009 : by K Pardoe (Australia)

Stansted/Prague/Stansted. Flight crew friendly, coffee and tea reasonably priced. Just wish Easyjet would enforce their own rule of only 1 piece of cabin baggage, numerous people boarded with more than 1 bag.

EASYJET review :  25 August 2009 : by Stephen Rage (Australia)

CDG-BCN-LGW. Overall the flights were good, left on time, good A319s, friendly staff, alright meal choice etc. However there were some problems. On the BCN-LGW flight the check-in agent tried very hard to make us pay extra baggage fees although we were 15kg under the limit, believe it or not! Of course after a quick call to the office and an actual read of what was on his computer he believed us, but this was unnecessary. Also, the same check-in agent assigned us to Group B when we were part of the first 30 to check-in at the airport and as such were supposed to receive Group A. However, can't complain too much given we paid €328 for four return tickets, two bags and credit card fees.

EASYJET review :  17 August 2009 : by Jan Eggers (Germany)

HAM-LTN-HAM. Outbound flight unspectacular except very long queue at Hamburg check in, and little legroom. Return unpleasant - check in counter allocation at Luton changed while people were already queuing so had to line up again in new queue. Two check in staff with no good command of English language and not exactly polite. Minor excess baggage was charged, which was unsurprising, but check in staff could not collect the fee but had to line up again at another counter, which appeared not professional. Fellow passengers were advised to check in their tool case, which was less than usual handbaggage in size, as oversize luggage at some remote counter. Very long queue at security. No surprise there are no-abuse-of staff-signs everywhere. Booked Easyjet because two tickets were the price of one with BA in the first place, but will try to avoid Easyjet in the future.

EASYJET review :  17 August 2009 : by J Turnbull (UK)

For the most part Easyjet offer value for money - but as with most things, you get what you pay for. The staff are helpful and courteous and we checked in with minimum fuss. The hand baggage policy is also really good. I have one major criticism of Easyjet - the airline does not allocate seat numbers prior to boarding, the result of which is an absolute scrum with people pushing and queue jumping to try and get on the plane first. Inevitably, I ended up not being able to sit with my partner on the flight. The 'scrum' at the gate adds unnecessary stress to what otherwise, would be quite a pleasant flight. For this reason I am unlikely to travel with Easyjet in the future unless there is no other option.

EASYJET review :  17 August 2009 : by Paul Courtine (UK)

NCL-BRS. I checked in online as I only had hand luggage. Luckily for me the bag wasn't measured as one dimension ended up being too big due to me stuffing too much in the bag! The flight on this A319 was about 40% full and uneventful. Departure and arrival were on time and the crew and ground staff did their jobs well. Extremely good value at £23.94.