easyJet Passenger Reviews and easyJet Customer Trip Reports

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My young family and I flew from Edinburgh to Geneva in January 2013, the trip was uneventful, smooth running and left on time. Return from Geneva to Edinburgh on 19 January 2013 was different. Flight scheduled for 3.55pm was delayed due to bad weather. Rescheduled, then delayed again. Finally at around 10pm it was cancelled. At that point baggage had to be reclaimed and new flight arrangements made with easyjet staff. Other easyjet flights were also cancelled and there were many passengers trying to make new arrangements and find hotels. There were very few staff available to deal with the situation. Finally close to midnight I spoke to a member of staff and was offered a flight back to Edinburgh on 24 January. No accommodation was offered and we made our own arrangements that night in Geneva. Preferring to avoid the easyjet process and a long delay in Geneva of several days, we booked new flights back to Edinburgh with Swiss air that left that day and arrived in Newcastle late on the 20th. Our journey home had taken over 48 hours. In summary this was an unfortunate situation, however there was a sense of chaos and panic in the airport and easyjet staff. There was little information available and much rumour passing around.

Belfast to Paris, Sunday 20th January. 8 adults, 4 children. Due to weather in Paris our flight was shown as delayed until further notice, supposed to depart 17.30 - this only showed up 30 minutes before we were supposed to board. We went on the easyjet website and our flight was shown as cancelled, staff had failed to inform passengers of this! Offered a new flight to London the next morning and easyjet were going to put us up in hotel for the night let us get on the 06.15 Monday morning flight to London. Check in staff then said there was a flight going Sunday evening at 21.35 so we could get the Eurostar, 2 minutes after we were put onto this flight it was delayed until 01.35 then again until 02.40 and again cancelled not due to weather but due to crew hours! After little communication from staff and 12 hours in the airport, 2 cancelled flights, I would never recommend easyjet.

Impressed with my experience from Liverpool to Malaga. Flights were on time, the aircraft new and clean. I found the legroom and seat comfort to be spot on. I am 6ft tall and had no issues. One complaint I do have about Easyjet is that the crew take their time getting around to you with their refreshment trolley. I think, for the low price paid for the ticket, Easyjet offer cracking value for money. Both flights were full but I was very comfortable. Highly recommended.

Gatwick to Berlin Schoenefeld return, week beginning 7 January. On the outward trip the flight took off early. I had paid in advance for my seat which, along with online booking, is a process that is seamless and I don't mind paying the bit extra to be able to sit where I want to. Seat allocation is so much better than speedy boarding or the old rush to try and be among the first to board the aircraft. Cabin crew were friendly and if the refreshments are on the expensive side, well, you don't have to have them, or else remember how cheap the cost of the flight was. Return flight was equally good, the captain keeping us informed about possible delays - in no way the fault of the airline - at Gatwick. I have flown with easyjet many times and have yet to find anything to complain about that actually matters. I cannot say that about any other budget airline.

LPL-PMI-LPL. Our first trip since the introduction of allocated seating and everything seemed to work well. For the outward journey the pre-boarding process actually started early, but then we had a long wait at the gate before the buses to take us to the plane arrived. The cabin crew made a point of stressing that we now had allocated seats and some passengers needed help in finding their seats. Despite this we took off more or less on time and landed in Palma 15 minutes early. Return journey slightly delayed because of the lateness of the incoming flight, but again we were processed at the gate early and so had a long wait for boarding. Flight was designated from Gate D99, which is about as far as you can go inside Palma Airport, so we actually walked across the apron to the plane. There were at least 9 wheelchair passengers to be boarded, yet the pilot still managed to roll back less than 15 minutes late and we arrived in Liverpool slightly ahead of schedule, which under all the circumstances was quite an achievement. The cabin crews on both legs worked hard and cheerfully, especially in assisting passengers to their seats and finding space in overhead lockers for cabin bags.

LGW-BCN-LGW on Jan 1, return 5 Jan. Both flights departed on time. Friendly check-in staff and cabin crew in Gatwick and Barcelona. Allocated seating was much better, boarding very quick this way. We were a party of 6, checked in online and were given 2 rows opposite free of charge. Aircraft very comfortable. With allocated seating, and able to choose a specific seat at only £3, easyjet would be my first choice.

Bristol to Madrid and then a few days later the return. I fly this route very often and once again it was delayed both ways. The allocated seating only seems to ensure that boarding takes much longer than before. Sadly also the staff who always used to be friendly and helpful seem to be becoming surlier and ruder.

Aircraft developed engine problems shortly after take-off from Gatwick destined for Paphos on Christmas Eve. After an hour, captain announced we were making an emergency landing at Brussels. Ambulances and fire engines greeted us as we landed which was smooth but aircraft took a long time to come to a halt. Replacement aircraft arrived 3 hours later but this, too, had developed hydraulic problems on the inbound flight from Luton, which meant another replacement aircraft had to be requested. Delayed 9 hours and passengers that bought liquid goods at Gatwick airport had them confiscated by Brussels airport security staff as we were forced to go through security once again. No compensation or goodwill gesture from EasyJet. Complete lack of communication once we had been dumped at Brussels.

Flew from Nice to Paris on an A320. Paid extra for the front row seating with extra leg room but regular seat pitch is okay on the plane. Check in was easy and not crowded, boarding efficient and on time departure and arrival. Food and drink at reasonable prices if you wanted it. Good value for money.

Madrid-Bristol-Madrid: 24/31 Dec. Left Madrid a few minutes late but more than made up the lost time during the flight as we got to Bristol 20 mins early. Left Bristol on time and got back to Madrid 10 min early. Friendly professional in-flight service.

First and last time to use easyJet. Purchased 2 separate flights from Madrid to Lisbon and back in our December holiday trip. Other than the flight from Madrid to Lisbon being about 30-45 minutes late, I had no other problems. Coming back was a totally different story, we had a 7am flight which they made us miss and ended up paying 150 euros to take a later flight in the afternoon at 3pm. They held me back and wanted me to pay 50 euros to check-in my bag which fit the carry on luggage bin, which they said that I forced it in and needs to fit in comfortably! There are no rules, regulations or policy that stated that you're not allowed to force it in! If I was able to put it in, I certainly was able to take it out comfortably and I didn't have any problems when we took the afternoon flight!

We flew from Gatwick to Barcelona and return. 19 Dec and 28 Dec. The Gatwick to Barcelona trip was ok. Nothing spectacular. However, the Barcelona to Gatwick trip was a different story. Flight departing at 5.05 pm but delayed 30 mins. We had our boarding pass but were asked to re-validate them again. Check in staff are rude. We had to wait in the bus for 15-20 mins - just let us wait at the terminal. Not a pleasant flight.

LGW–SXF return before Christmas. This was my first easyjet flight with the new allocated seating. I was looking forward to a relaxed boarding experience rather than the normal surge at the gate. However, I found that the need to get a decent seat has been replaced with a need to get a space for the hand luggage. I rarely travel on easyjet with hold luggage, and to be off the aircraft and out of the airport asap is the reason I have a cabin trolley bag. Luckily both ways I got a space for my bag but others weren't as fortunate. I also fear that easyjet is slipping back into their old ways of too minimal turnaround times being impacted by delays at airports and winter weather meaning the later in the day your flight is the more likely it will leave/arrive late. This is what happened with my return flight. However, the cabin crew looked after busy flights with professionalism and courtesy.

LGW-INN-LGW - outbound flight early but diverted to Munich due to bad weather. EasyJet put on buses and transferred us to Innsbruck - all very efficiently done. Return flight was early (all passengers on-board and awaiting clearance to take off 15 minutes before scheduled departure). Landed on time. Planes all newish and clean and pleasant crew. The new allocated seating is brilliant!

Bristol to Madrid Barajas return. Outbound was ok, but the queues are quite bad. Return was not a good journey. Flight delayed due to luggage loading problems on both journeys, and passengers were asked for their hand baggage to be checked in in return for Speedy Boarding. This delayed at Madrid for about 45 mins. Upon landing at Bristol, we had to abort the landing and this added to the delay, and then found my suitcase broken. It may be another company handling the luggage, but it seems this rarely happens with many other airlines. But even after the delay, EasyJet will get you from A to B.

MAN-PFO-MAN (5th Sep - 19th Sep 2012) on a brand new airbus A320. Having flown this route with many different airlines (mainly Thomson, Thomas Cook, Excel Airways ect) I have to say easyJet is my favourite to fly with. Their aircraft's are young and clean, their staff polite and courteous, their bistro service is really good value with a selection of meal deals available and speedy boarding was well worth the fee. Outbound flight 10 minutes early, return flight 15 minutes early. Baggage reclaim prompt at both ends. A very pleasant experience. I will never fly with charter again.

LTN-SSH return. This was my 18th flight this year (5th with EasyJet). On time departure and arrived 60mins early in Sharm, clean aircraft and friendly crew, already booked my next lot of flights with EasyJet for 2013. No complaints!

London Gatwick to Barcelona. Flight on-time. In-flight staff friendly, and selling lucky draw (or lottery tickets) onboard is something new to me. Limited food variety to purchase. Fixed seat-back that are not able to recline. But for a short 2.5 hr flight, nothing to complain about.

Have now booked another 20 flights for the family next year. Mostly Bristol-Nice. We have over 10 years experience of this service. Would I still be booking if I was not satisfied? Obviously not. I am a late convert to booking seats but I find that I am still only paying £40 per seat ( outside school holidays) by booking up as the flights come up on the net. Some of your detractors have not driven to the South of France, taking a day and a half with an overnight stop and fractious children in the car.

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