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EASYJET customer review :  17 February 2010 : by M Akehurst (UK)

Return flight from Malaga cancelled 5 months before departure. Tried to change as directed on web site, utter nonsense. Sent E-mail, was told not to send any more as they were busy. Dont they realise people book in advance to save and to organise the total package - ie. car hire, insurance etc, not to mention accommodation. Have been left with no option other than to cancel and find another airline that can deliver.

EASYJET customer review :  16 February 2010 : by Gary Farrelly (Ireland)

Luton-Bordeaux. Not a fan of low fare airlines owing to grim experiences on Ryanair and Go (back in the day). But easyjet to Bordeaux was quite a pleasant flight. The whole aesthetic of the airline is much more together than that of most of their competitors. Good selection of fairly priced catering. Cabin crew friendly and efficient.

EASYJET customer review :  16 February 2010 : by B Burslem (UK)

Not sure who else experienced the disaster that was Easyjet at Gatwick on Sat 13th Feb. I checked in on-line, arrived at around 1500 for the 1640 to Barcelona and went through to departures - not realising that supposedly, - Easyjet computers had gone down. I noticed at around 1530, that the same 'please wait' message was posted for all Easyjet flights. Tried to check what was going on but all Easyjet and general information staff disappeared for the next three hours. The Easyjet web site had no information and the phone lines for Easyjet and Gatwick airport were unavailable. So, basically stranded. Finally at around 1900hrs a security guard appeared and told us to get ready to board. Next a 'gate closing sign' was posted at 1930 so we all ran to the gate and boarded the plan. Having sat for 1.5 hours on the plane we were told at 2115 that it couldn't fly because the pilots couldn't contact HQ and get the required paper work. Finally told there were no more Easyjet flights to Barcelona in the next five days. Throughout, Easyjet offered us nothing. No information, no food or drinks, no alternative flights and no accommodation. A long story but I wanted everyone to be in no doubt that Easyjet are an absolute disgrace.

EASYJET customer review :  12 February 2010 : by Jackie Hobbs (UK)

Bristol to Malaga return in the last two weeks and on both occasions I found the crew friendly, cheerful and polite - iso much better than Flybe. For a cheap airline I was impressed - just wish they would fly to Gibraltar from Bristol as well as London.

EASYJET customer review :  10 February 2010 : by L Cook (UK)

Dortmund to Luton - the flight was continually on the board as on time until the departure time was it was pushed back by 20 mins - and then 20 mins later was delayed for a longer period of time. Total lack of communication. As the airline only takes on supplies in Luton this dinner time flight had ran out of food by the time it left Dortmund. Will be sticking to decent airlines in future.

EASYJET customer review :  9 February 2010 : by Sarah Scott (UK)

Manchester-Paphos. At the airport Easy Jet staff were friendly and helpful when handing our bags over. Boarding went smoothly and the plane looked new and clean, the staff couldn't do enough for us. The food and hot drinks were reasonably priced and you could hire PSP's for £10 but it was free on the way back, these had a great range of games and films - perfect for the longer flights.

EASYJET customer review :  8 February 2010 : by Colin Renfrew (UK)

LGW-GLA-LGW. Booked Easyjet as BA were possibly taking strike action, again. Booked into the Number 1 lounge at Gatwick South which helped with a very early start to the outbound flight, and seems reasonable value for money. Food and drinks very good. Flights were ok in A319s, both delayed, but the overall feel is cheap - despite not being cheaper than BA for this short trip. I would prefer to book BA in the future, but if price is ok then Easyjet are still way ahead of Ryanair.

EASYJET customer review :  2 February 2010 : by Paul Van Alsten (France)

GVA-ORY. My first experience with easyJet and it was slightly better than I had expected. Flight arrived on-time despite some delay upon departure due to de-icing procedures. Aircraft was modern and spotlessly clean. Legroom was quite decent and similar to other traditional airlines. Captain kept us well-informed about the flight progress. Two major gripes however: Speedy Boarding was a huge rip-off as we were all bussed to the aircraft - no dedicated bus for Speedy Boarders. With only 40 pax on-board, cabin crew rushed the catering sales and then kept chatting loudly with each other during the entire flight: a rather unprofessional attitude! Beware that GVA-ORY is considered as a French domestic flight ie. you can check-in and drop luggage in the French sector only. The easyJet desks located in the Swiss sector do not deal with any Paris flights.

EASYJET customer review :  2 February 2010 : by Philippa Mizen (UK)

Having had our flights to Malta cancelled by BA we were left without much choice as to who we flew with. Easyjet are most certainly not my favourite airline and that has not changed. Both flights were far from full meaning like most people we had 3 seats for the 2 of us. Flight out was also on time from Gatwick landing early in Malta - flight back was about 1/2 hour late. My main problem is the free for all boarding although this was strictly enforced at Gatwick (unlike Stansted). It really does bring out the worst in people! The other problem is that although there is a size limit on hand luggage there is no weight limit - this means a lot of people take everything for a week's holiday in their cabin bag. If the flights had been full I do not know where all the hand luggage would have gone as the overhead lockers were full to overflowing particularly on the journey to Malta. We checked in hold luggage and just had a small bag as hand luggage. This is something that needs to be addressed by Easyjet as I can imagine a full flight in the peak season could be a nightmare.

EASYJET customer review :  1 February 2010 : by Anthony Matthews (UK)

Newcastle - Bristol. No complaints about the flight - on time leaving Newcastle, informative information from the flight deck during the flight and cabin crew very helpful. But why, oh, why do Easyjet persist with this free for all at embarkation? When our flight was called, those who had paid for priority booking were called first. Fair enough, you would have thought. They went through - sat on the bus waiting to be taken to the aircraft. Then the rest of us were called and we ended up on the same bus as the 'Priority' passengers. There was no advantage to them as the rest of us cheapskates scrambled on board. What a complete waste of money.

EASYJET customer review :  28 January 2010 : by Eric Howell (UK)

Newcastle - Malta. Once underway the service onboard was very pleasant with good cabin staff. The plane was modern and clean. I am a big fellow but found the seats comfortable in terms of leg room, but taking into consideration width, perhaps a flight of this length (3.5 hours) is a little uncomfortable and so had to stand from to time.

EASYJET customer review :  26 January 2010 : by Nick Francis (UK)

NCL-CDG. Second time I've taken this flight with easyJet. We didn't check bags (would have been £9 each way). Online check-in weeks in advance worked fine, and we breezed through security. Crew very friendly and efficient, and food/drinks not over the top pricing. For £79 return, with excellent flight timings, and great staff, I really don't know why anyone traveling to Paris would bother paying more for Air France!

EASYJET customer review :  25 January 2010 : by S de Thierry (UK)

Luton - Paris. The extras easyJet make you pay are reasonable. Their baggage and credit card charges are not extortionate like Ryanair, and one can check in and receive a boarding card at the airport at no extra cost. Boarding was efficient, flight 80% full. Cabin Crew polite and friendly, and not too many announcements. A31) clean and seats comfortable enough for a short flight. CDG terminal 2 is a bit of a dump though. EasyJet offer a very good value for money product.