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easyJet Passenger Reviews and easyJet Customer Trip Reports
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easyJet Customer review : 25 January 2013 by G Collins (Australia) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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My young family and I flew from Edinburgh to Geneva in January 2013, the trip was uneventful, smooth
running and left on time. Return from Geneva to Edinburgh on 19 January 2013 was different. Flight scheduled
for 3.55pm was delayed due to bad weather. Rescheduled, then delayed again. Finally at around 10pm it was
cancelled. At that point baggage had to be reclaimed and new flight arrangements made with easyjet staff.
Other easyjet flights were also cancelled and there were many passengers trying to make new arrangements
and find hotels. There were very few staff available to deal with the situation. Finally close to midnight I
spoke to a member of staff and was offered a flight back to Edinburgh on 24 January. No accommodation was
offered and we made our own arrangements that night in Geneva. Preferring to avoid the easyjet process and
a long delay in Geneva of several days, we booked new flights back to Edinburgh with Swiss air that left that
day and arrived in Newcastle late on the 20th. Our journey home had taken over 48 hours. In summary this
was an unfortunate situation, however there was a sense of chaos and panic in the airport and easyjet staff.
There was little information available and much rumour passing around.
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easyJet Customer review : 23 January 2013 by Sheila Reynolds (Ireland) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Belfast to Paris, Sunday 20th January. 8 adults, 4 children. Due to weather in Paris our flight was shown as
delayed until further notice, supposed to depart 17.30 - this only showed up 30 minutes before we were
supposed to board. We went on the easyjet website and our flight was shown as cancelled, staff had failed
to inform passengers of this! Offered a new flight to London the next morning and easyjet were going to put
us up in hotel for the night let us get on the 06.15 Monday morning flight to London. Check in staff then said
there was a flight going Sunday evening at 21.35 so we could get the Eurostar, 2 minutes after we were put
onto this flight it was delayed until 01.35 then again until 02.40 and again cancelled not due to weather but
due to crew hours! After little communication from staff and 12 hours in the airport, 2 cancelled flights, I
would never recommend easyjet.
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easyJet Customer review : 22 January 2013 by M Harrison (UK) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Impressed with my experience from Liverpool to Malaga. Flights were on time, the aircraft new and clean. I
found the legroom and seat comfort to be spot on. I am 6ft tall and had no issues. One complaint I do have
about Easyjet is that the crew take their time getting around to you with their refreshment trolley. I think,
for the low price paid for the ticket, Easyjet offer cracking value for money. Both flights were full but I was
very comfortable. Highly recommended.
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easyJet Customer review : 16 January 2013 by James Burns (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Gatwick to Berlin Schoenefeld return, week beginning 7 January. On the outward trip the flight took off early.
I had paid in advance for my seat which, along with online booking, is a process that is seamless and I don't
mind paying the bit extra to be able to sit where I want to. Seat allocation is so much better than speedy
boarding or the old rush to try and be among the first to board the aircraft. Cabin crew were friendly and if
the refreshments are on the expensive side, well, you don't have to have them, or else remember how cheap
the cost of the flight was. Return flight was equally good, the captain keeping us informed about possible
delays - in no way the fault of the airline - at Gatwick. I have flown with easyjet many times and have yet to
find anything to complain about that actually matters. I cannot say that about any other budget airline.
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easyJet Customer review : 16 January 2013 by L Cadwallader (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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LPL-PMI-LPL. Our first trip since the introduction of allocated seating and everything seemed to work well.
For the outward journey the pre-boarding process actually started early, but then we had a long wait at the
gate before the buses to take us to the plane arrived. The cabin crew made a point of stressing that we now
had allocated seats and some passengers needed help in finding their seats. Despite this we took off more
or less on time and landed in Palma 15 minutes early. Return journey slightly delayed because of the
lateness of the incoming flight, but again we were processed at the gate early and so had a long wait for
boarding. Flight was designated from Gate D99, which is about as far as you can go inside Palma Airport, so
we actually walked across the apron to the plane. There were at least 9 wheelchair passengers to be
boarded, yet the pilot still managed to roll back less than 15 minutes late and we arrived in Liverpool slightly
ahead of schedule, which under all the circumstances was quite an achievement. The cabin crews on both
legs worked hard and cheerfully, especially in assisting passengers to their seats and finding space in
overhead lockers for cabin bags.
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easyJet Customer review : 15 January 2013 by Ian Wenman (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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LGW-BCN-LGW on Jan 1, return 5 Jan. Both flights departed on time. Friendly check-in staff and cabin crew in
Gatwick and Barcelona. Allocated seating was much better, boarding very quick this way. We were a party of
6, checked in online and were given 2 rows opposite free of charge. Aircraft very comfortable. With allocated
seating, and able to choose a specific seat at only £3, easyjet would be my first choice.
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easyJet Customer review : 7 January 2013 by P Clifford (UK) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Bristol to Madrid and then a few days later the return. I fly this route very often and once again it was
delayed both ways. The allocated seating only seems to ensure that boarding takes much longer than before.
Sadly also the staff who always used to be friendly and helpful seem to be becoming surlier and ruder.
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easyJet Customer review : 7 January 2013 by J Barnett (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Aircraft developed engine problems shortly after take-off from Gatwick destined for Paphos on Christmas Eve.
After an hour, captain announced we were making an emergency landing at Brussels. Ambulances and fire
engines greeted us as we landed which was smooth but aircraft took a long time to come to a halt.
Replacement aircraft arrived 3 hours later but this, too, had developed hydraulic problems on the inbound
flight from Luton, which meant another replacement aircraft had to be requested. Delayed 9 hours and
passengers that bought liquid goods at Gatwick airport had them confiscated by Brussels airport security staff
as we were forced to go through security once again. No compensation or goodwill gesture from EasyJet.
Complete lack of communication once we had been dumped at Brussels.
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easyJet Customer review : 7 January 2013 by B Gore (Australia) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Flew from Nice to Paris on an A320. Paid extra for the front row seating with extra leg room but regular seat
pitch is okay on the plane. Check in was easy and not crowded, boarding efficient and on time departure and
arrival. Food and drink at reasonable prices if you wanted it. Good value for money.
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easyJet Customer review : 3 January 2013 by R Lateano (Spain) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Madrid-Bristol-Madrid: 24/31 Dec. Left Madrid a few minutes late but more than made up the lost time during
the flight as we got to Bristol 20 mins early. Left Bristol on time and got back to Madrid 10 min early.
Friendly professional in-flight service.
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easyJet Customer review : 2 January 2013 by Annabelle Siongco (USA) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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First and last time to use easyJet. Purchased 2 separate flights from Madrid to Lisbon and back in our
December holiday trip. Other than the flight from Madrid to Lisbon being about 30-45 minutes late, I had no
other problems. Coming back was a totally different story, we had a 7am flight which they made us miss and
ended up paying 150 euros to take a later flight in the afternoon at 3pm. They held me back and wanted me
to pay 50 euros to check-in my bag which fit the carry on luggage bin, which they said that I forced it in and
needs to fit in comfortably! There are no rules, regulations or policy that stated that you're not allowed to
force it in! If I was able to put it in, I certainly was able to take it out comfortably and I didn't have any
problems when we took the afternoon flight!
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easyJet Customer review : 2 January 2013 by Khoo Johnson (Malaysia) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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We flew from Gatwick to Barcelona and return. 19 Dec and 28 Dec. The Gatwick to Barcelona trip was ok.
Nothing spectacular. However, the Barcelona to Gatwick trip was a different story. Flight departing at 5.05 pm
but delayed 30 mins. We had our boarding pass but were asked to re-validate them again. Check in staff are
rude. We had to wait in the bus for 15-20 mins - just let us wait at the terminal. Not a pleasant flight.
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easyJet Customer review : 30 December 2012 by Steve Smith (UK) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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LGW–SXF return before Christmas. This was my first easyjet flight with the new allocated seating. I was
looking forward to a relaxed boarding experience rather than the normal surge at the gate. However, I found
that the need to get a decent seat has been replaced with a need to get a space for the hand luggage. I
rarely travel on easyjet with hold luggage, and to be off the aircraft and out of the airport asap is the reason
I have a cabin trolley bag. Luckily both ways I got a space for my bag but others weren't as fortunate. I also
fear that easyjet is slipping back into their old ways of too minimal turnaround times being impacted by
delays at airports and winter weather meaning the later in the day your flight is the more likely it will
leave/arrive late. This is what happened with my return flight. However, the cabin crew looked after busy
flights with professionalism and courtesy.
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easyJet Customer review : 30 December 2012 by J Forrest (UK) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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LGW-INN-LGW - outbound flight early but diverted to Munich due to bad weather. EasyJet put on buses and
transferred us to Innsbruck - all very efficiently done. Return flight was early (all passengers on-board and
awaiting clearance to take off 15 minutes before scheduled departure). Landed on time. Planes all newish
and clean and pleasant crew. The new allocated seating is brilliant!
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easyJet Customer review : 25 December 2012 by J Tinning (UK) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Bristol to Madrid Barajas return. Outbound was ok, but the queues are quite bad. Return was not a good
journey. Flight delayed due to luggage loading problems on both journeys, and passengers were asked for
their hand baggage to be checked in in return for Speedy Boarding. This delayed at Madrid for about 45 mins.
Upon landing at Bristol, we had to abort the landing and this added to the delay, and then found my suitcase
broken. It may be another company handling the luggage, but it seems this rarely happens with many other
airlines. But even after the delay, EasyJet will get you from A to B.
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easyJet Customer review : 25 December 2012 by Michael Lee (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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MAN-PFO-MAN (5th Sep - 19th Sep 2012) on a brand new airbus A320. Having flown this route with many
different airlines (mainly Thomson, Thomas Cook, Excel Airways ect) I have to say easyJet is my favourite to
fly with. Their aircraft's are young and clean, their staff polite and courteous, their bistro service is really
good value with a selection of meal deals available and speedy boarding was well worth the fee. Outbound
flight 10 minutes early, return flight 15 minutes early. Baggage reclaim prompt at both ends. A very pleasant
experience. I will never fly with charter again.
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easyJet Customer review : 25 December 2012 by J Morrison (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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LTN-SSH return. This was my 18th flight this year (5th with EasyJet). On time departure and arrived 60mins
early in Sharm, clean aircraft and friendly crew, already booked my next lot of flights with EasyJet for 2013.
No complaints!
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easyJet Customer review : 21 December 2012 by Rick Yah (Singapore) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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London Gatwick to Barcelona. Flight on-time. In-flight staff friendly, and selling lucky draw (or lottery tickets)
onboard is something new to me. Limited food variety to purchase. Fixed seat-back that are not able to
recline. But for a short 2.5 hr flight, nothing to complain about.
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easyJet Customer review : 20 December 2012 by John Longley (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Recommended |  |
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Have now booked another 20 flights for the family next year. Mostly Bristol-Nice. We have over 10 years
experience of this service. Would I still be booking if I was not satisfied? Obviously not. I am a late convert
to booking seats but I find that I am still only paying £40 per seat ( outside school holidays) by booking up
as the flights come up on the net. Some of your detractors have not driven to the South of France, taking a
day and a half with an overnight stop and fractious children in the car.
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