easyJet Passenger Reviews and easyJet Customer Trip Reports

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CPH-LGW-CPH. It was my first time on Easyjet, and regarding that it is a low-fare airline, I was positively surprised. Although check-in in Copenhagen was slow (when one of two counters closed in the busiest time of check-in), and the seating crammed, the plane left on time, the information from the captain was both useful and informal and self-payment service as in main airlines.

Gatwick to Lisbon and back into Luton. Cabin crew very helpful and professional. Unfortunately there was a delay on our outbound journey, but we were kept informed. Easyjet now allocate seating and if you want to be fussy you can choose your seat for an additional charge. This is so much easier. I travel with another low cost airline quite regularly and easyjet are miles ahead of them in service. I also felt the cost of food and drink onboard was very reasonable.

We travelled on flights from Bristol to Alicante and Alicante to Bristol. Our flights were exceptional from comfort to customer service from the cabin crew. Will recommend.

CPH-LGW-CPH. My first easyjet flight, and most likely my last. Having flown with numerous Low Cost carriers, Easyjet rate pretty low. Departure 2.5 hours late. The seat has to be one of the worst I have sat in. Luckily, the flight takes under 2 hours. After departure, crew started the usual communication to inform us of all the tasty options for sale onboard, followed by the announcement that they were unable to accept payment by credit card! All 3 credit card machines were broken. They apologized, but that is just no good enough. I thanked them for passing by my seat, so that at least I could smell the lovely coffee, shame I couldn't buy a cup though.

BSL-TLV, 06 Feb, TLV-BSL, 10 Feb. Having flown easyJet before I was pleasantly surprised that on this last trip they have topped my expectations. From check-in, aircraft and crew every aspect of my trip was more than satisfactory. Also loved their inflight announcements.

You get what you pay for. In other words, if something is cheap, there is probably a reason. Yesterday I flew from Madrid to Paris on an evening flight. The boarding lounge seemed crowded, I had bought seat 1D and had speedy boarding. Speedy boarding is over within a minute, and you wouldn't know it unless if you are lining up at the gate. Airbus A200. Of course there was no room for luggage and they were forcing us to check-in our hand luggage. I was carrying 2 computers in a computer bag and I was not going to let them put my computer bag in the luggage compartment. I argued that I cannot check-in my computer bag, flight attendant decides to 'do me a favour' and insisted I keep my computer on board, but I had to check-in the bag. So between that option and the perspective of missing the last return flight to Paris and having to spend the night in Madrid and miss my meetings for the day after, I decided to fold and agreed to that. With this and other some limited exposure to Easyjet, I have concluded that this company is not for me, or for business travelers in general. In a 2 hour flight, they don't even offer you a glass of water.

I liked travelling with Easyjet, only one complaint, we always book Speedy Boarding, now we book our seat and Speedy Boarding but unless you really, really hurry when the gate you are boarding at goes up on the screen, by the time you get up they have already started to let passengers on who do not have Speedy Boarding, also it is very confusing who is Speedy Boarding and who is not as there is no definite line, what do I pay for if I don't get it or if I get there as quick as I possibly can and other passengers complain when I go past them and say I am Speedy Boarding to be told by some passengers, too late, they are gone, just join the queue. Otherwise all good with this airline especially. The hot food, really tasty for an airline or anywhere for that matter, my bacon was beautiful as was my tea. Great staff too.

12th January from Gatwick to Lanzarote. Flight left late due to the queues getting out of the stand but this seems to be normal for a Saturday from what I gathered from the cabin manager. The crew were excellent and very efficient. We paid for extra leg room but in general I did not see any problems with the standard seats. The allocated seating is a real winner so much better than the scrums of the past. Out of all the airlines I use this stands head and shoulders above the rest.

Bristol - Malaga return. Left on 19 Jan after the overnight blizzard. Flight only delayed 2 hours and the website info was accurate and updated constantly. Check-in and boarding efficient and quite speedy. Bacon baguette and coffee both excellent for a fair price. Crew very pleasant in both directions. We were delayed at the rental car return coming home and were dismayed by the long queue at the bag-drop counter which was moving at glacial speed, but they opened another desk for Bristol passengers and we made the flight. As I'm 6'2" the seat pitch is a problem - three hour flight with a headwind on the return so will pay for extra leg room on the next flight. Allocated seats a big improvement on the previous free for all scramble. If British Airways fly your route always a good idea to keep an eye on their prices, easyJet not as cheap as they used to be.

easyJet 'Flexifares'. I have used easyJet frequently since 1996 on many routes and have invariably been highly satisfied with their service and reactivity to feedback. I thought the new 'Flexifares' were a good idea and good value, until I found out that whilst they offer free date changes, within a time window, and include baggage, seating and Speedy Boarding, they do not allow a change of route. The irony of this is that the normal fares do allow a change of route, albeit for a fee. I won't be booking flexifares again, pointless.

Paris Orly - Venice - Orly. Our check-in and flight experiences were ok and good value for money. Friendly and funny staff who didn't go out of their way to offer help, but were nice about answering questions, etc, if we had any. We bought a cookie each which were about as good as an airport cookie, but cheaper. My only advice is: don't change your itinerary! We did, and our 78 euros return flights turned into 210 euros flights, including processing fees. We would have been better off cancelling the original flights and booking new ones. However, this was our mistake really, and the flights themselves were completely OK. It is a no-frills airline after all.

Saturday 19 December, GVA-GLA. It was snowing heavily in Geneva last Saturday. There is no real quibble with Easyjet, it is more with their appointed agent, Swissport, at Geneva. Due to the snow, the aircraft needed to be de iced, but it took Swissport nearly 2 hours to get to us, despite the fact there were 2 de-icing machines sitting next to the aircraft, unused. By this time the airport had closed for snow clearing, and they took so long to do this that the crew ran out of hours and we had to get off, and wait 4 hours for Swissport to get the bags back to us. In short, Swissport staff were worse than useless, and not a soul from Easyjet was anywhere to be seen through the chaos and lack of information. Spent the night on the floor at Geneva, without any refreshments or blankets, as Swissport could not find any accommodation in the Geneva area. Do yourselves a favour Easyjet - get a new agent at Geneva!

Read and heard so many bad reviews about Easyjet flights. We travelled on 4 flights over a period of 5 days with Easyjet during the bad weather and the flights were on time and the service we received was excellent. The staff were very friendly and well organised.