EASYJET review : 10 June 2008 : by Daniel Tse

Customer Rating : 4/5

Online check-in (no checked bags) / from London Stansted to Edinburgh: boarding was performed according to priority groups, flight arrived at Edinburgh 10 minutes early, flight attendants were able to maintain professional manner / from Edinburgh to London Stansted: ground crew at check-in desk was helpful and easy going, they transferred me (and my friend) from an evening flight bound for Luton at no extra costs, flight arrived at Stansted on time / an overall positive experience with great value

EASYJET review : 7 June 2008 : by P Broggi

Customer Rating : 1/5

Travelled to Paphos via Gatwick June 2008 - boarding was a total scrum with the young easyjet staff having no authority or control. Free seating policy is a total joke if you are travelling as a family. My advice is to book as requiring special assistance as this is the only way to get priority! Our group paid full GB airways price and transferred to easyjet with no recognition. Will avoid easyjet in future when travelling with family simply to avoid the worry of being unable to sit with young ones on the flight. On way back from Paphos local girl boarded passengers onto plane single handed and gave priority to infants and small children following speedy booking and special assistance. This was certainly not the case when travelling from Gatwick to Paphos, in fact the easyjet staff were miserable verging on aggressive.

EASYJET review : 4 June 2008 : by N Johnston

Customer Rating : 5/5

At the last minute a friend & I were not able to fly & we would not be entilted to a refund. As we would not be flying anywhere with esyjet in the near future, we were prepared to take the loss (quite small due to booking early). I enquired via easjet's web site about a refund of the air passenger duty, as we had paid this in advance & not flown. Quoted booking reference. They replied (via e-mail) within their 5 working day target & a full refund of the APD was made to my debit card within a further 5 working days. Web site makes this easy by sending an e-mail to their customer services & no fee is charged. Impressed by this prompt service. Well done easyjet!

EASYJET review : 3 June 2008 : by C O'Hanlon

Customer Rating : 4/5

MXP-NAP and NAP-ORL. Check in at Milan was swift and without problem, however the clerk in charge of boarding was particularly slow and for some reason funnelled those people whose boarding passes had been checked into another queue still inside the terminal. We were not allowed to board until everyone's boarding pass had been checked which meant those at the front of the queue (speedy boarders, parents with children) were forced to stand for approximately 25 minutes in hot conditions - not entirely satisfactory. Flight to Naples was fine, staff a mix of Italian and English who were friendly and provided a decent service. Plane new and tidy. Check in at Naples was again relatively easy - check in clerk turned a blind eye to the fact our case was 3kgs over weight which was nice. Boarding procedure strictly adhered to - speedy boarders and Group A allowed through first and onto bus which departed for the plane before any Group B's were let through the gate. Plane new and tidy, nice crew - a mix of Italian, English and French and they provided a good service. Overall, very pleased with the service provided on both flights which almost on time and particularly for the price paid which was considerably less than the national carriers.

EASYJET review : 3 June 2008 : by M Pearce

Customer Rating : 3/5

MAN-MLA-MAN, ex GB Airways A320 for both these flights. They were clean and comfortable with plenty of leg room. I was impressed by the EasyJet set up. Flights more or less on time and very good slots at both airports. Crew excellent and did not use hard sell techniques to sell food & gifts etc. It was a little pricey for food but the flights were cheap. The speedy boarding is OK, it jumps you to the front of the check-in queue at Manchester but wasn't even boarded in priority order in Malta. At the end of the day there will always be a seat for you so you may as well save the money. Best thing was all the empty seats on the return leg, which meant that I got a row to myself.

EASYJET review : 31 May 2008 : by John Miller

Customer Rating : 4/5

East Midlands-Venice-East Midlands. Much better than expected. Paid for speedyboarding which was worthwhile although not available at Venice check-in. Cabin crew good, no problem with leg room and could hear pilot's information very clearly. Airbus 319 clean and flights were pretty much to time. Information on travel agents confirmation conflicted with website about luggage prices but paid upfront anyway to avoid any argument. I would happily use them again.

EASYJET review : 30 May 2008 : by Amit Sharma

Customer Rating : 4/5

GVA-BHX, LTN-BSL. .The trip all in all went fine. Flights were almost on time. Onboard service was nice for a short journey. Planes tidy. Speedy boarding is a joke. Don't go for it in case you can walk or run fast. I will fly with them again but avoid their Geneva crew.

EASYJET review : 27 May 2008 : by P King

Customer Rating : 1/5

Liverpool to Belfast at 0700hrs on 23rd May. At 0500hrs queue was out of the door and only three check in staff to deal with about four 0700hr flights. Eventually called out of queue at 0645 for fast tracking and found myself at the back of the queue. Everyone's temper was pushed to the limit. Paid an extra £2.00 for quick security check and when I got there I found I could have walked through without a problem. Wondering why it was suggested by Easyjet staff when I was late only owing to their own incompetence and it wasn't needed. easyjet provide a great service however sometimes it is the basics that let you down.

EASYJET review : 24 May 2008 : by Duncan Whiting

Customer Rating : 4/5

LGW-Dalaman return mid May. Having flown this route quite frequently on GB Airways, I was interested to see how things had changed since Easyjet took over. I am pleased that the same A320/A321 aircraft are being used, and seats are the old GB Airways type with 31 inches of legroom. Crew friendly enough. Usual scrum at boarding gate.

EASYJET review : 23 May 2008 : by A Rickwood

Customer Rating : 4/5

London Gatwick - Sharm El Sheikh return. Have just returned with my wife from a diving holiday in the Red Sea that we had originally booked to fly with GB Airways. Aircraft on both flights were A321, clean and in good condition. Flight crew good, professional, with no "hard-sell" routine. Excellent communication from the flight deck at all times. Boarding worked as well as can be expected with Easyjet - control freak despatcher at Sharm who advised "if you don't queue in order or remain seated until your group is called, I won't let you board and you will only be making yourselves late" provided some amusement to passengers in earshot! As we had transferred from GB Airways following the sale of the route, we were told in advance that we would be allowed to check one hold bag each and one sports equipment bag free of charge. Very impressed by the fact that check-in staff at Gatwick and Sharm were aware of this! A good overall experience - will certainly fly Easyjet again on this route when we return in October!

EASYJET review : 22 May 2008 : by J Birbeck

Customer Rating : 1/5

LTN-GVA. I have flown Easyjet often in the past, but cannot rate this trip any more than 1. We returned to LTN Sunday evening but our checked bag did not. For some reason (known only to Easyjet), our bag went to Bristol instead. It is now Wednesday and, after many phone calls to their call centre and to their courier, we have no bag. I think you only really get to understand a company's commitment to customer care when things go wrong - in this respect Easyjet have proven themselves to be fairly incapable and disinterested. Easy answer - do not have Easyjet look after your possessions!

EASYJET review : 21 May 2008 : by Rob Wright

Customer Rating : 1/5

When travelling with Easyjet, be advised that should anything be damaged in transit you are highly unlikely to receive anything back from Easyjet. I took a brand new £900 bicycle on an Easyjet flight and the frame was damaged in transit. Once I had provided all the documentary evidence that Easyjet told me I needed to provide I heard nothing. When chased, they invented new documents to be provided. Once these were provided, they dreamt up some more documents. And so on and so forth. I have now been put in a situation whereby Easyjet are asking for something that is irrelevant but they know can not be provided. When asked to justify asking for this document, the answer was... 'we will communicate with you once you provide the document'. Hardly fair considering my £900 bicycle is now unusable thanks to their efforts. Easyjet's stance is: Its normal wear and tear. If anyone has any advice on how to compel Easyjet to act morally and ethically over this, I would be delighted to here it.

EASYJET review : 19 May 2008 : by Andy Johnson

Customer Rating : 4/5

LGW-DLM first time since taking over from GB Airways. A320 ex-GB and was still waiting to receive easyJet colours. Onboard, aircraft was clean. Inflight service was standard easyJet; basic but well provided. Crew friendly and attentive. Flights 30 mins late each way but no great problems. Booked ticket with GB so can't comment on price, although friends booked same route when tickets came on sale in Jan and got return for £75 - real bargain. Did overhear quite a few 'it wasn't like this with GB' comments but I thought it was a good flight.

EASYJET review : 19 May 2008 : by J Kenny

Customer Rating : 4/5

Stansted to Edinburgh. First time with easyjet - pleasantly surprised. Boarding sequence well executed. A319 aircraft seemed more spacious than B737 of Ryanair although third empty. Had a row to myself. No hard selling from very well presented crew. All in all excellent value.

EASYJET review : 17 May 2008 : by Paul Robinson

Customer Rating : 1/5

A quite simply dreadful trip to Milan. Just about everything that could have gone wrong did. We even finished up at the wrong airport and had to refuel. Passenger rows, misinformation, inefficiency, inconsistency and topped off with a £70 taxi ride into the city because public transport had finished by the time we got there. And Easy Jet's compensation.... a £3 food voucher! Can't find anything positive to say. Never again. Goodbye Easy Jet.

EASYJET review : 17 May 2008 : by J Bloomfield

Customer Rating : 1/5

BFS-LGW-BFS. My second flight with easyJet in as many weeks and again a very disappointing experience. Outbound flight departed on time and taxied to the runway, but then returned to the gate with a technical problem. We then sat on the aircraft for an hour and a half while it was fixed. Arrived into LGW an hour and a half late. My meeting in London finished early, so I proceeded to the airport to get an earlier flight home. easyJet have a policy that if you arrive at the airport early and there's an earlier flight than the one you're booked on, with seats available, they will change your reservation to the earlier one at no extra charge. This policy is in black and white on their website for all to read, yet the staff at the airport would not under any circumstances do this and insisted that if I wanted to travel on the earlier flight I would have to pay! I ended up paying to transfer onto the earlier flight after much protest. What they failed to tell me when I payed for the ticket is that the earlier flight was delayed! I eventually arrived into Belfast an hour later than I should have done. This has been the straw that broke the camels back and I vow that I will never fly with easyJet again. One star is too much!

EASYJET review : 16 May 2008 : by Andrew Ross

Customer Rating : 1/5

Madrid - Edinburgh. 122 passengers left stranded in an empty / closed Madrid airport by Easyjet for 11 hours on a Sunday night. Although there was an abundance of staff at the check in desks, during the delay no ground staff even had the gumption to explain what was happening. When we finally boarded around 0230 we were offered a £3 refreshment voucher for an empty bar and to add salt into the wound, it was announced 10 minutes before landing that we were being diverted to Glasgow and were to be bussed back to Edinburgh (again no ground staff on hand available answer questions or direct the passengers to the buses). If there was an option for 0 stars i would have selected it.

EASYJET review : 16 May 2008 : by K Duffy

Customer Rating : 4/5

Liverpool to Geneva. Outward flight was on-time departing at 6.30am (despite extensive fog), the seats comfortable for 2 hour flight. The crew were friendly and helpful and overall service was fine. EasyKiosk is not over priced and the quality of products is good. Inbound flight on time, Easyjet check-in deserted at 8pm! Again flight pleasant though felt quite cramped at full 100% capacity. Easyjet have improved their in-flight experience with new aircraft (A319) and new crew uniforms. At Easyjet departure terminal in Geneva there are few amenities so buy food etc. before going through security. Also, buying a fast-track pass for security at Liverpool Airport is well worth it considering the length of the morning queues - only £2.

EASYJET review : 16 May 2008 : by Frank Power

Customer Rating : 4/5

Gatwick-Olbia return. I live near Gatwick, Easyjet having just taken over the GB Airways med slots this was my first experience of the airline. Generally the experience was good. I liked not having to put up with all the inflight catering, aircraft were clean, quiet and modern. The boarding is haphazard and staff seem to lack confidence. The outbound flight was full and at least 80% Italian. Once the guy appeared to announce boarding everyone crowded around the gate entrance. He said in a very quiet voice "any speedy boarders?" lots of shrugged shoulders as most people spoke little English. "Any passengers with infants" again no answer and general bewilderment. There were a couple of English families with children but they would have been at the back unable to hear him and would have had a real struggle to get their buggies through. That said boarding was done in a reasonably civilised way and all seemed to et the seats they wanted. Onboard the lead steward's diction was poor, too quiet and too fast; the pilot virtually inaudible. Recorded messages in italian played to deal with safety etc. Disembarcation & baggage all smoothly dealt with. On the way back passangers 90% British holidaymakers - forget boarding groups - no mention of speedy boarders - couple with young child pushed to the front, but no problems anyway as plane only 75% full. On board lead steward again suffered from poor diction, too fast, too quiet, did not communicate confidence. Pilot very clear, helpful information. Slight delay on departure due to some mismatch in the manifest soon resolved. Disembarkation fine only marred by usual poor performance at Gatwick Immigration where only when there are thousands queuing halfway back to the planes do they cotton that having just four desks open isn't enough.

EASYJET review : 13 May 2008 : by J Morley

Customer Rating : 4/5

LGW-SOF return. Flights on time, not very full, new planes and very cheap price about GBP65.00 return. Do not pay for a speedy boarding. EasyJet uses the old terminal 1 at Sofia airport without air bridges. The speedy boarding does not work as the passengers are bussed to the aircraft.

EASYJET review : 11 May 2008 : by J Bloomfield

Customer Rating : 1/5

STN-BFS. Delayed by more than three hours, no information at all from ground staff forthcoming until asked and even then the information was sketchy and differed depending on the staff member. Boarding was the usual easyJet scrum without any sort of priority system used. Once onboard the crew could barely muster a decent welcome and appeared surly throughout the flight, no interaction with passengers - apart from abruptly asking if anyone wanted anything from the bar, which was nearly empty as the crew had to apologise again and again for not having the items that people had asked for. It's a true saying that you get what you pay for - Low Fare = Low Service.

EASYJET review : 5 May 2008 : by Martin Hambleton

Customer Rating : 4/5

LGW-MRS-LGW. Was very impressed with the crew and on time departures. Boarding excellent and well controlled, especially at MRS. However still prefer BA for seat comfort and that fact they use the Main Terminal at MRS, which is easier for Car Hire and facilities etc.

EASYJET review : 5 May 2008 : by Paul Smith

Customer Rating : 3/5

LGW-KRW-LGW. Outward no problems at Gatwick. Check in fine, not much queuing at security. Decent plane, cheerful FAs. Flight left on time, landed in KRK 25 mins ahead of schedule. Return trip: Krakow airport, not great, slow moving queues. Was not too busy (again Wed flight). Surly gloomy staff checking passports. They look at you like you are a criminal. Was charged £15 to put a walking stick in the hold. Total rip-off. Not sure who is to blame here, Easyjet or KRK staff. Tried to explain that this was a walking stick and not a weapon, but was met with shrugged shoulders and general surly attitudes and gloom. Was bussed to the plane, did not buy speedy boarding but was on the first bus to the plane and was lucky enough to get off the bus and run straight up the stairs and sit on row 3. The look on the faces of the speedy boarders was one of disdain and gloom. Oh, how much they wanted their money back! Overall Easyjet is a much better package than Ryanair, just needs more clarification about what can be taken on the plane. Would use them again for sure. It would be good if they opened up a regular route to SZZ in competition with Ryanair.

EASYJET review : 5 May 2008 : by J Scott

Customer Rating : 5/5

BCN-LGW-BCN last weekend. Out on the late night flight on Friday and back on the late evening flight on Monday. In general, totally satisfactory experience. The easyJet pattern of priority boarding was followed at both airports and worked well. Staff onboard were fine, planes were clean and both aircraft left and arrived safely. My only minor quibble is that the late night flight out of BCN, which we use quite regularly, is often delayed and this can result in a very late arrival in LGW. As, fortunately, we have no need for public transport, this is not a problem for us and no doubt the price of the ticket reflects the inconvenience factor, but I can see that for the unwary, hoping to make late night transport connections in/to the greater London area this might be a problem.

EASYJET review : 30 April 2008 : by Jason Tottey

Customer Rating : 4/5

LTN-BCN-LTN. Had read some of the comments about flying EZY, especially with regards to speedy boarding which I had purchased due to travelling with a small child. Flight out from Luton left on time, speedy boarding fine, no problems with flight, very full due to Man U playing in Barcelona that evening but not the usual scrum. FA's ok but nothing special. Flight back also very good Speedy boarding again in place at BCN which I was suprised about. Left on time FA's very good on flight. For the price this was very good £60 rtn which was not much more than I paid to travel by train from Leicester to London a few weeks previously

EASYJET review : 29 April 2008 : by Nigel Hirst

Customer Rating : 5/5

BRS-INV-BRS. Checked in online for both trips, no problems and must be the way to go if possible. Slight delay at BRS at the gate, but otherwise both trips left on time and arrived on time or early. Efficient and polite FA's, excellent communication from flight deck. I may be just very lucky,but I have come to expect and invariably receive an excellent value for money.