Home Page

 

easyJet Passenger Reviews and easyJet Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Follow us on Facebook









easyJet Customer review :  27 May 2014 by  C Austin    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Clean modern Airbus A319, friendly crew who spoke English you could actually understand. We were late leaving but landed on time. Paid extra for the emergency exit seats which is worth the £10 on a flight longer than 2 hours. Have already booked my Xmas flights with them. Definitely recommend. (and no daft trumpet followed by a cocky announcement saying how brilliant they are on landing).



easyJet Customer review :  27 May 2014 by  K Stanley    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Have just returned from a trip to Prague with Easyjet. We had my elderly mother with us who required a wheelchair for her to get about easier. We could not have been treated any better both at Manchester and Prague, where the staff were excellent and very helpful.



easyJet Customer review :  26 May 2014 by  Philip O'Connor    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

EasyJet provide a great product these days. BRS-BCN and back. With speedy boarding, the check-in process is like business class. And allocated seating - I had pre-reserved, for a slight premium, one of the front row seats - more leg room than in any short-haul business class. Service very friendly and efficient. Complete punctuality.



easyJet Customer review :  25 May 2014 by  L Hughes    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flight to Tel Aviv from Manchester. On time, crew friendly. I'm a nervous flyer but I felt fine, Well done easy jet.



easyJet Customer review :  24 May 2014 by  Bob Morrisey    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Manchester - Dalaman (Turkey) return. Surprisingly good. First time I had taken the family on easyjet, used monarch and Thomas Cook before and easy jet left Thomas Cook standing. Used Speedy Booking and Boarding system, well worth the money on return trip from Dalaman and very funny on way out at Manchester as all the non speedy bookers were moaning like hell. Budget airline food as expected, fresh egg and tomato sandwich was a decent size. Cabin crew great and helpful. Captain was a misery - I asked him If he could radio back to Manchester to Get the Manchester City result, but he was not amused.



easyJet Customer review :  19 May 2014 by  S Nimmo    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Great flights, both to and from Portugal, however, the queues at Faro airport easyjet baggage gates were very long. This however may have been caused by the Portugese security which was jam packed. The catering on the flight from Portugal to Liverpool ran out of warm food and other popular items less than a quarter of the way along the plane. The gift selection suffered much the same fate, because, we were informed, the outward flight from Liverpool to Portugal was busy, and had used up the supplies. Not a good idea to rely on the catering. better to eat before boarding.



easyJet Customer review :  19 May 2014 by  A Proctor    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

First time flier with Easyjet, Manchester to Paphos return in April 2014. I had not considered Easyjet previously due to poor impression generated by TV documentary. However, our expectations were exceeded on both flights. Rapid check in using speedy boarding; friendly efficient staff; very modern, clean plane; the extra leg room seats were spacious and firm, yet comfortable. Prices competitive. Did not have a meal, but refreshments were fine. Flights were on time for both outward and inbound. Highly recommended.



easyJet Customer review :  14 May 2014 by  R Dow    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

4 Flights in total, EDI-LTN-GVA and the same stop over on the journey home. I have no major complaints about the flights, the aircraft was to an acceptable standard, cabin crew were okay. Paid extra for speedy boarding more than worth it at EDI and LTN but not Geneva, as speedy boarding only gets you onto the bus first so after you get on the bus, all that money spent on getting there first as no speedy boarding customers can get on the aircraft before you. Consequently we were some of the last on. Except for that and the fact at the cooked cheese and ham toastie was a bit expensive a very good flights, would fly with them again just be careful what airports you book speedy boarding with!



easyJet Customer review :  13 May 2014 by  P Cullen    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Three return flights from Bristol to different destinations in the last three months, all very satisfactory. All left and arrived on time or a little early, staff were efficient and friendly and the aircraft were tidy (one with a new interior was very nice). We only ever had hand luggage (within the stated dimensions) and encountered no problems. I feel easyJet has clearly moved on from its low-cost roots and is now pretty much indistinguishable from legacy carriers, admittedly the fares are not much less, and can be more, unless you book well in advance, if you can though it is a good value.



easyJet Customer review :  12 May 2014 by  B J Hodge    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Inverness - Gatwick - Funchal - Gatwick - Inverness. All flights landed pretty well on schedule. Aircraft clean and crews all very good and efficient - even managed a second pass with drinks on longer legs. A319 a bit cramped but A320 more than adequate. Departure from FNC frustrating - called very early and they even had us lined up beside the apron. then the aircraft landed. Better planning would have reduced over an hour of standing around. Speedy Boarding was worth the cost.



easyJet Customer review :  11 May 2014 by  Amith Telagavi    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Very good and clean aircraft. Most of the flights were scheduled on time, crew members attitude while giving safety instructions was bad. I would recommend EasyJet for their very lucrative pricing for short haul offerings, on time flights and reasonably new aircraft.



easyJet Customer review :  9 May 2014 by  L Cadwallader    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

MAN-CFU-MAN. By booking early we got a very good deal for return flights to Corfu: in fact we would not have chosen Corfu but for the good flight prices. The journeys each way were well up to the standards we have always encountered when flying with easyJet: friendly and helpful cabin crews, informative flight deck and no hassle at the departure gates. We were held for a time between the gate and the plane in each direction, but still managed to depart marginally ahead of schedule and arrive a few minutes early in both cases. The only aspect that detracted from the overall experience was the seating on the A320 for our return flight: instead of the familiar easyJet seats we were faced with what looked like slimline (even economy!) seats. They seemed to offer a little more leg room and possibly better cabin visibility but the three of us all independently commented on the lack of comfort after less than an hour of a three hours' flight. The seats lacked padding and seemed foreshortened, as did the armrests My rating for seat comfort is therefore based half on the outward leg and half on the return leg. I hope these uncomfortable seats do not become standard in the future.



easyJet Customer review :  4 May 2014 by  S McNamara    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Recently flew Gatwick to Hurghada. Check in was great as Easyjet take up what seems to be an entire check in area of their own. Our hold bag was slightly over but the check in lady kindly ignored this. As we were travelling with our young daughter, we boarded ahead of other passengers which allowed us to get settled without holding other passengers up getting things into and out of bags. Service during the flight was great, announcements were adequate and we landed ahead of time in Hurghada. I am 6ft 5ins and found leg room to be fine. Sure you can't stretch out but it's fine for the duration of the flight. I really liked what seems to be new seating with thinner, more comfortable padding. All in all, another good experience with Easyjet.



easyJet Customer review :  30 April 2014 by  A Williams    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

EZY 8621, out 26 April, return EZY 8628, 27 April. Nice new A320, will take a while to change whole fleet, cabin crew have a more fitting uniform for the corporate market, they have a good age range of crew and as with all walks of life you get good and bad but mostly good As for the food. Well it's not Virgin, Cathy or Emirates, but it's what you pay for. If you are hungry there is something to eat. They have changed their coffee from Starbucks which for me is good. Luggage issues: they do have some conflicting issues depending where you are, ie: only I piece of hand luggage. Then people get on with bags. Does make me laugh. As for the new size I have noted they all stay in the cabin and the larger ones moved to hold at no cost. Speedy boarding I use all the time and it works well. Now as to cost - cheap airline it is not, sometimes other providers can be a little cheaper but do they have the amount of flights. No I have had more problems with other airline than ever with easyjet.



easyJet Customer review :  28 April 2014 by  J Waller    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Easyjet hand luggage system is a joke. All hand luggage was allowed on the plane even if it did not fit the 'new' standard size. Having much smaller bags meant that we had to have 2 pieces under the seat so that they could fit 1 non guaranteed bag on the overhead locker. You are positively discriminated for taking a bag that is smaller that the new guaranteed size. Next time I fly I will be taking my usual size bag as this will end up in the overhead locker and I will get my leg space. No checks on the size of the luggage was performed at time of boarding. It took an extra 30 minutes to load the plane due to the chaos.



easyJet Customer review :  26 April 2014 by  T Hutchinson    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Daughter flow from Paris to Bristol with Laptop Bag and Cabin Luggage, treated ok on the French side. Flew back to Paris from Bristol with same Luggage, treated very badly, had to pay an extra £45 for laptop bag, welcome to rip off Britain.



easyJet Customer review :  24 April 2014 by  Eelco van den Heuvel    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

AMS-London Southend return. Again easyJet did an excellent job and far more cheaper than any airline between The Netherlands and London. We were whisked to London (40 mins) and back (35 mins). Legroom terrible, but that's the disadvantage of LC-flying. The only one. Efficient, friendly crew, good information from the cockpit and swift bagdrop both ways. The only problem is caused by passengers on row 16 and beyond boarding the plane at the front instead of - as requested - from the back. Not easyJet's fault. Southend is a breeze with up to 4 trains/hour to London (1hr).



easyJet Customer review :  24 April 2014 by  Rhys Crompton    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew LTN-ALC-LTN. Flight was at 6am which is a bit early but it was no big deal. Flight took off on time at Luton and arrived on time the other end. Flight was nearly full with 4-5 empty seats both ways. Cabin crew were helpful and friendly. I would recommend easyJet and I fly with them regularly on this route particularly. I didn't have any food so can't comment on that.



easyJet Customer review :  23 April 2014 by  J Hyder    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Booked with easyJet due to the cost factor and they were a lot cheaper than all the other airlines I looked into. Checked in online and had hand baggage only which made the whole experience painless and smooth from start to finish. I dislike the policy the airline has regarding just one bag, surely if I take a cabin case and a handbag to go under the seat in front this isn't a huge deal! Food onboard was expensive and limited as expected from a low cost airline as with entertainment which was non-existent and not needed on a 2 hour flight anyway.



easyJet Customer review :  20 April 2014 by  N Knowles    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

London Luton, UK - Keflavik, Iceland, and return journey. Both planes departed slightly late, but arrived on schedule. Crew and staff excellent on both legs - friendly, polite and, in the case of the pilot and captain, informative about every aspect of the trip. This is a real help to people who are a little jittery on planes. Seats are reasonably comfortable for a trip under 3 hours - any more and it would start to become an issue. Being able to pre-book a seat on Easyjet is a major step up from the free-for-all chaos of a couple of years ago. The charges for hold luggage are excessive, but then this is an airline designed with city breaks in mind so hand luggage should accommodate most people's needs. No in-flight entertainment, but don't most people revert to their phones / laptops / tablets these days anyway? Onboard food and drink are pricey but not ridiculously expensive, and perfectly adequate compared to some of the muck served by other airlines. Have flown EJ before, will do again.



easyJet Customer review :  16 April 2014 by  M Gother    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

MAN-RAK-MAN - Outbound was a decent flight, we had booked extra legroom seats, which was nice for a 4 hour flight, flight left on time and landed half hour early, the FA's worked hard during the flight, ensuring toilets were kept clean, I agree with other reviews in that the food is expensive. Return trip, flight was delayed by 90 minutes at Marrakech, but they did not announce the delay until 10 minutes after the flight was meant to depart, no announcements or explanation until after we had boarded. What was worrying, is that another easyjet flight to Milan was boarding whilst we were waiting and they had adopted a Ryanair style cage to check bag sizes, there were a lot of disgruntled passengers, Easyjet is my carrier of choice, but that will change if they start to adopt cheap money making tactics.



easyJet Customer review :  14 April 2014 by  Ram Jover    (Spain)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Gatwick - Valencia. When I arrived with my small suitcase and a small backpack with my laptop, the assistant told me I could not enter with two bags. At the same time the other passengers came with one suitcase but with many objects (clothing, bags) in hand. It was a robbery: £45 for a small bag. Never again will I fly with easyJet.



easyJet Customer review :  14 April 2014 by  Roy Clogstoun    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew Easyjet from Luton to Tel Aviv in March. Both flights left and arrived on time. Major problems with the flights were the times, if left early in the morning and arrived back late at night which necessitated a stay in a hotel. I had a small bag which I wanted to put in the hold but they wanted £30 for the service. No IFE available the food and drinks on the flight over priced.



easyJet Customer review :  14 April 2014 by  M Cowell    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

LGW-VCE/PSA-LGW. Both flights operated to schedule. Boarding swift and efficient. Aircraft (A319's) in good condition and crew friendly and informative. Seats pre-allocated (at no cost) so family sat together. Fare was very good. Easyjet becoming my preferred 1st choice on Euro shorthaul.



easyJet Customer review :  14 April 2014 by  B Fenne    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

We travelled (or tried to!) on 9 April and were supposed to be flying back at 15.10hrs. We were told that there was a technical fault and they would have to fly a plane from the UK which would delay our flight by 7.5 hrs. We were given a £4.50 voucher for food which is an absolute joke. Passengers were treated with great disdain, staff were rude and unhelpful and they even left a very old couple in wheelchairs to their own devices. Anyway we decided to get another flight with BA but had a terrible struggle to get our bags back. We were told that now we had booked other flights Easyjet took no responsibility for our bags as it was BAs responsibility to get our bags off the Easyjet plane on the runway! We eventually got our bags after lots of chasing and managed to get our BA flight within the nick of time. Apparently the Easyjet plane finally departed 11 hours late. We will never travel with them again.



easyJet Customer review :  11 April 2014 by  Aileen Manwell    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

"Less Customers, less issues" that was a comment yesterday from one of the EasyJet representative at Gate 17 from London Luton to Berlin Schoenefeld (departure 18.15 pm). They have done anything they could to get rid of customers. I flew with my 3 year old son who I paid full price for. I didn't want to take an extra luggage for him due to the many stairs on the way to the gate. Therefore I took one piece of luggage which was one inch too big. It was only one luggage for both of us. Nothing else and they charged us 45 pounds. Another customer same issue who had no cash and only a ATM Card to pay for his oversized back was refused to enter the aircraft until payment. Luckily another customer helped him out. Never again with EasyJet.



easyJet Customer review :  11 April 2014 by  Ben Street    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

We flew on an EasyJet Airbus A319-100. We flew from Bristol to Mallorca. FA's were friendly and catered to our every need. The toilets were a little dirty but what do you expect? Seats felt very comfy. Food was satisfactory but a little hot. I would have no qualms about flying with EasyJet again!



easyJet Customer review :  9 April 2014 by  Max Chenery    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flown with various other carriers in my time but I personally think it's impossible to beat easyJet in terms of practicality and efficiency. Flew London Luton - Madrid Barajas and returned 3 days later. Outgoing flight pushed back on time and departed as scheduled, smooth flight, very professional and impressively presented crew who were extremely attentive throughout. Lots of communication from the flight deck and arrived 20 minutes early. Bags delivered promptly. Coming home, plane arrived 30 minutes before expected departure, it was turned around within a matter of minutes and we boarded early. Pushed back approximately 3 minutes early, departed with an expected flight time of 1hour and 50 minutes. Plane was absolutely immaculate and again the crew were fantastic. Nothing was too much trouble and everything was handled professionally. Landed at Luton 20 minutes early, bags again delivered within 5 minutes of clearing immigration. I would undeniably recommend EasyJet over British Airways and other competitors short haul offerings, at least with easyJet you can expect a consistently excellent service, on time flights and reasonably new aircraft, the low cost carriers and catching up!



easyJet Customer review :  8 April 2014 by  Hills Thomas    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Gatwick-Malta, A321. Service was good but the food seemed pricey! Seats were a bit cramped but better than Flybe. Boarding was easy but took time. Hold items came out on time. Overall it was a good flight.



easyJet Customer review :  7 April 2014 by  M Robertson    (Italy)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

EZY990. Flew out of Venice to Naples on 5 April 2014. Without notifying any passengers that the flight was to be delayed 2 hours we all stood in line waiting to board. There was also a gate change that happened. Once onboard and inflight we were all informed of the drinks/food they offer however, you had to pay for everything, including water. Will never fly EasyJet again.



easyJet Customer review :  4 April 2014 by  G Singh    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

The Easyjet customer service is really pathetic, with no flexibility. I arrived at the Boarding Gate 25 minutes before the flight departure for a short flight from Amsterdam to Luton and was not allowed to board the flight while the gates were still open. I paid additional Euro 80 and had to wait for more than 3 hours to board the next flight. I am frequent flyer and was shocked to see, to me it was a deliberate attempt by Easyjet to earn more money.



easyJet Customer review :  3 April 2014 by  D Wilk    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Copenhagen to Basel Switzerland, no issues except the walk to the terminal was literally a mile! Baggage was checked for size, deemed acceptable but because flight was full, they put it with checked bags (no charge as it was correct size). Several days later we flew from Paris (PDG) to Copenhagen. This time the agents were very rude, pulling people at random out of line, including us to tell us we had to pay 110 euros for our 2 bags (same bags, same clothes) as they had to be checked in. We had no choice but pay (it cost as much as the flight). Very poor customer service.



easyJet Customer review :  1 April 2014 by  Tony Quinn    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

BRS-FNC-BRS. Used EJ for the second time in a month, both flights early so top marks again. These flights were completely uneventful and everything was as expected which is exactly the way it should be. Even check-in at FNC has improved and was much better than the last time we were there (looks like EJ now has its own staff as opposed to handing agents). The return landing at BRS must have been made by the trainee as we did come down with one hell of a bump (the Cabin Manager actually made a comment on it). Looking forward to our next trip as EJ is now a good airline.



easyJet Customer review :  1 April 2014 by  G Watson    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

The new policy on cabin bags is not acceptable. On a recent flight to from Gatwick to Gibraltar we took identical bags in each direction but were not allowed to take the bags into the cabin on the return leg. The bags had to go into the hold. The bags contained our computers, wallets, money, tickets and other valuable items. These bags were not lockable as we expected to have them with us. Their size has been acceptable on dozens of other flights with Easyjet and other airlines as they are made to fit within the airline in cabin sizing. The excuse for this 'new' ruling was that the flight was full. Every flight that I have been on with Easyjet has been full! They need to address the issue of passengers taking oversize bags onto the aircraft without penalising those of us who always ensure we have the correct size and weight for cabin bags. Until that happens, we will fly with other airline.



easyJet Customer review :  31 March 2014 by  R Hunt    (Czech Republic)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Although it is an improvement that all seats are now allocated, it's worth noting that even if you have purchased an allocated a seat up front, this does not mean that you have Speedy Boarding. In fact Speedy Boarding now seems pointless, since you need to get to the gate amongst the earliest passengers, or so they told me at the gate last night. Seems to me that EasyJet should now copy best practice by proper airlines, and board by seat number on busier flights. At the moment it is unnecessarily stressful.



easyJet Customer review :  29 March 2014 by  D Tulip    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew from Gatwick to Sharm-El-Sheikh in Egypt. We arrived at Gatwick, and first impressions were not good. Massive check-in queue, and the flight left in just over 90 minutes. Thankfully for us, they asked everyone for the Sharm bound flight to come forward. Very impressed with this, as most airlines leave you to struggle on your own. Friendly staff at counter, who couldn't stop smiling and were most helpful. Rushed to the gate, and boarded straight away as we had priority boarding (for £20 extra mind you). Brand new A319 Airbus, with clean and comfortable seats. Stewardesses were very kind and helpful, offering us drinks, food and being most attentive. They were so good, they got a 4th drinks run in 25 minutes before landing. Had a decent bacon sarnie for breakfast, which was a bit pricey at £2.50 but didn't taste like melted plastic. However, there was no IFE so had to make do with iPad instead. Had same crew on way back, and again were faultless. Overall, I will definitely fly with Easyjet again!



easyJet Customer review :  28 March 2014 by  C Lynne    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Without question the worst flying experience in my 45 years of travelling. Departed late, kept us queuing for 45 minutes, no communication. Returning from Amsterdam, the furthest gate out, no elevators, No bathrooms, rude staff who put us through unnecessary steps to measure our baggage, kept asking for our boarding basses for no reason, barked at us, and when I put my luggage in the measuring box and it fit, I was told, "It doesn't fit comfortably," and made us pay 55 Euros each, even though we had already paid extra to bring larger bags on board. For that amount of money I couple have flown a civilized airline like KLM.



easyJet Customer review :  19 March 2014 by  M Caforio    (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Milan MXP to Naples and back 3 days later. Both flights full, yet boarding ok and both flights landed ahead of schedule. Comfort in the seat is ok for a flight of 2 hours (if you are not too tall or heavy). Booking months in advance, the value for money is good. I've seen the fares one week before and the price really went up. I recommend for people looking for the essential, i.e. flying on time from point A to point B.



easyJet Customer review :  18 March 2014 by  D Griffith    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Disappointed to see that EasyJet at Stansted adopt the Ryanair approach to boarding; passengers with two items of hand luggage ie a lady with a handbag and say, a stroller, are only allowed to carry on one of them! Needless to say my partner put her handbag inside the other and when on board took it out again. The crew were indifferent.



easyJet Customer review :  17 March 2014 by  N Holdsworth    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

LGW-Malta. Although I am a frequent flyer, I did manage to go to the wrong terminal. My fault, but the fact that easyJet operate from both terminals at Gatwick is unusual and they should do more to point this out to people before they join the long bag drop queue in South terminal. Fair enough, the queues move fast and staff call out the flights that are closing, but that isn't much help to you if you are in the wrong terminal altogether. Fortunately in our case we realised our error quickly and we got to north terminal and made our flight, but I would argue that the bag drop system needs serious improvement. The actual flight was ok but the seat pitch is unacceptable for such a long flight. It is ok to read but not enough to work on a laptop - this is an issue for business travellers. The only good thing about easyjet is the coffee, which is much better than their competitors. The allocated seating is also an improvement but we were allocated seats across the aisle from one another, not ideal. I would say easyjet have some way to go before they can say they are really competing with BA etc for business travellers. They need to seriously look at what Norwegian are doing.



easyJet Customer review :  11 March 2014 by  Quinn Tony    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

BRS-BCN-BRS. Both flights were early so full marks. We've being using EJ since its inception and I think it is now almost on par with BA. These flights were good and the introduction of allocated seating has been a vast improvement. Check-in at Bristol was fast but BCN is still a bit of a wait (always has been -30 minutes this time). Still some room for improvement though. Hand luggage storage is a shambles and £2-50 for a cup of tea is scandalous (but you don't have buy). Prices also seem to have risen dramatically but EJ is still the best of the low cost carriers.



easyJet Customer review :  10 March 2014 by  S Neal    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Have flown easyjet before and would use again in the future. I have returned from a lovely holiday from Portugal today-the flight was slightly delayed due to Air Traffic Control problems in France but this did not affect my experience in the slightest. When it came time to start descent (which I was not aware of) one of the cabin crew tapped me on the shoulder to ask me to put my earphones and phone away on which I was watching a movie. I put everything away in double quick time as soon as I was asked and pushed my bag under the seat in front. As she walked off behind me I heard her comment to either a colleague or another passenger "there's always one". I was very annoyed by this and advised one of her colleagues on the way off the plane. I deliberately hung back until most of the passengers had got off so that I did not cause a scene and I deliberately did not go to the woman in question so that it did not get out if hand. The other lady assured me that they have a debrief after every flight and that my comments would be discussed. The whole point of putting the headphones in and watching the movie was for me not to disturb anyone and cabin noise not to disturb me so I was not being ignorant. However, her colleagues response to my comment was very professional and reassuring.



easyJet Customer review :  10 March 2014 by  Jeyes Philip    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

LGW-VRN (Gatwick-Verona). My first trip with Easyjet and I will admit to a sense of trepidation using a budget airline with a bit of a reputation! Carry-on only so I did not have the apparent burden of queuing to check a bag. I also used the speedy-board option which avoided the one gripe I would have: people boarded the plane from both front and rear but without any consideration to seat allocation meaning that people were trying to pass each other in the aisle with bags in hand - close to mayhem. Seats were comfortable and legroom good (I'm a reasonably tall person), flight attendants very friendly and helpful. In summary I was pleasantly surprised.



easyJet Customer review :  7 March 2014 by  Keith Smith    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Manchester-Keflavik and return. It has been many years since we last flew with easyJet and all we can say how much they have improved. Our flight from MAN commenced with a lovely smile from the girl on check in which did not take long. Flight on time on outbound. Meals on the aircraft were very good and not too expensive. Aircraft very clean, cabin crew excellent and professional both flights. Inbound flight departed 30 mins late from KEF due to taxi ways requiring clearing of snow! Arrived 10 mins late into MAN. Will definitely use them again on this route.



easyJet Customer review :  6 March 2014 by  J Michel    (Switzerland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

GVA-LGW, LGW-BSL. I have no problem with the flights (full both ways) and the extra-ordinary amount of hand luggage onboard, the cabin crew are very pleasant and do a good job. The bag drop at both GVA and LGW is appalling. 55mins to check a bag in at GVA (and half the drop off points closed), 45mins at LGW (all the points open, just not enough of them). easyJet seem to have spent a fortune enticing business travellers - complete waste of money if they expect a Business traveller (let alone a holiday maker) to stand shuffling along in a snake-like queue just to check in a bag! Until they get their act together I would avoid them, simply unacceptable and treating their clients with contempt.



easyJet Customer review :  6 March 2014 by  D Forbes    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

We have travelled with Easyjet many times on different aircraft types the latest being a trip from Liverpool to Malaga and return. Outbound was on an older type aircraft, the usual bulky seats meaning smaller seat pitch, leg- room etc. however still perfectly bearable for the cheap cost and for the short trip. The return flight however was excellent! It must have been a newer aircraft or newer designed interior, many passengers were commenting on it. Thinner seat backs and everything more streamlined made for a much more spacious seat pitch and a more comfortable journey. We could not fault it at all. We have never had any problems with Easyjet airport or aircraft staff and we wonder if any negative reviews towards staff are actually 'Easyjet' staff and not in fact the airport staff from the airport they are departing from and therefore nothing to do with Easyjet? We really cannot understand the reviews on here with regards to luggage. Easyjet (along with all airlines including Low- cost) clearly state their hold and hand luggage policy. If you choose to exceed (or ignore) these policies then expect to be challenged or charged (if you aren't, then happy days).



easyJet Customer review :  6 March 2014 by  S Smith    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

They might be the cheapest but that's for a reason. As a frequent flyer I have never used easyjet, but did a quick trip to Germany and needed just a cheap flight instead of transatlantic. You are treated poorly by employees that cannot be bothered. The cabin staff were fine, its the boarding staff that I have a problem with, seeing passengers getting charge 55 euros for a case which was only a few millimetres too big. I will know if I travel again in Europe would rather pay the extra few pounds and travel with a decent airline.



easyJet Customer review :  4 March 2014 by  J Wiseman    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Paris to London. The crew member in the boarding line was extremely rude, abrupt and uninformative. It was all in relation to cabin baggage being more than one bag, mind you the second bag for us was a tiny handbag. We flew from Italy to Paris with no problems carrying exactly the same baggage. We were then rudely pulled out of the line, and asked if we understood English in a condescending voice, after being given no time to try and fit our handbags into our luggage. We were then sent to the boarding desk because we couldn't fit one in. The crew member there had no idea why we were sent there, so he sent us back. We were then told it was going to cost an extra 55 Euro for a bag 1cm thicker than the allowed thickness, which is outrageous, not to mention we were well under our weight limit. I then noticed that some other passengers had cabin baggage as big as the one we had to pay extra for and put in the hold and also a large handbag or briefcase. In one country we are allowed certain things and the next we are not. For the same company in these countries, policies and procedures are different, obviously as a result of poor management. I would not recommend anybody use this airline, I would rather pay extra for another airline and will be in future.



easyJet Customer review :  3 March 2014 by  Shaun Garrett    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Returned recently from Barcelona back to Newcastle, paid for one case in the hold and carried one shoulder bag onto plane, couldn't believe the size of the cases people were carrying onto flight, some bigger than my case! No one was asked to put bag into bag sizer or indeed no check in staff even bothered to look over the counter. My issue I have with this is apart from stupidly paying for a suitcase when I could easily as it turns out take into the cabin, but I was also refused to put my bag into the overhead lockers as they "have to accommodate the larger cases"! My shoulder bag was the proper size for the flight but as it turns out it was too small. I was told that I had to put it on the floor along with my coat (it was too tall to fit under the seat in front) I had a very uncomfortable 3hrs unable to move my legs, the crew member was extremely rude and didn't care about the discomfort. Surely the airlines need to have an idea of the weight of the luggage on board an aircraft? At Newcastle there was virtually no hold baggage apart from ours. If we had been the last on the flight I could understand it if there was no space in the lockers, but I was on fairly early in the queue, the cases overhead were crammed and one of them was taped closed, obviously previously overloaded?



easyJet Customer review :  3 March 2014 by  Fiona Howells    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

1st trip with them, going out seemed easy enough. All customers took hand luggage as we did-checked with Easyjet to make sure what was allowed. 1 size hand-luggage, hand-bag not included! No room onboard so our bags went into the hold. Poor service on board - passing items over you, no excuse me, discussing other passengers in front of you. Then flight back from Paphos, got charged for my hand-luggage and not allowed to take my hand-bag on board? Only 1 item allowed - not told that before I travelled. Other passengers allowed to take 2 items.



easyJet Customer review :  25 February 2014 by  C Rainbow    (Ireland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

19th Feb 2014, Gatwick North Terminal to Tenerife South airport. Online booking:–Easyjet have a very user friendly website and their email communication was superb. Baggage charge: I found the £18 charge for a small bag to be outrageous. Bag Drop: the bag drop was straightforward and the staff member efficient but unsmiling and not at all friendly. Boarding: orderly enough but the announcements were not very clear and I saw 2 elderly people struggle unaided. The cabin crew were not at all friendly and seemed disorganised too. One member of the cabin crew was particularly unfriendly and gruff in the way in which he interacted with a young mum and a baby. Later in the flight I bought a coffee and the same man who was rude to the lady with the baby handed me my change with a phoney smile and the money with a strange expression. I checked the change and saw that rather than a £2 coin he had handed me an Arabic coin. I immediately saw this and asked for the correct coinage. It took the efforts of two of his colleagues for me to receive the correct change and no apology. Announcements: there were very few announcements during this journey and no route map at all. The lady captain made one announcement at the end of the flight. Comfort: The seat was rather thin but comfortable enough for the distance flown. Value: the price I paid was quite reasonable. However, this was not the cheapest on this route and so I shall shop around in future to make sure I get a good deal.



easyJet Customer review :  24 February 2014 by  Illia Romanenko    (France)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Paris-Berlin Schonefeld-Paris on 20-22 February 2014. Did not notice any particular problems except the boarding process in Berlin. The part B of the airport from which Easyjet flights depart looks like a hangar, with no ventilation and places to sit. There is a huge line for boarding moving very slow. They started boarding before the plane arrived and all the passengers had to wait in very small room overheated with no fresh air. Also they write that the gate closes 30 minutes before departure, while in reality it only starts at this time or even later. I guess that is completely unacceptable even for a low-cost.



easyJet Customer review :  21 February 2014 by  Alan Thompson    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

London Gatwick to Bari. Out on 15 Feb, flight over 3 hours late. Sent to distant gate for an on-time takeoff where the flight was not even displayed. No information all afternoon and nobody to ask Kept in-touch via Easyjet website. Panic amongst passengers when flight suddenly displayed as 'Gate Closed'. Terrible customer service, non- existent. Flight crew lovely. Return flight on time and up to standard of low cost carrier.



easyJet Customer review :  19 February 2014 by  K Breavington    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

I flew from Edinburgh to London. The crew members checking boarding passes at the gate were rude and uninformative. My bag was too big for the cabin but then I was told I wasn't allowed my small handbag on board even though I was allowed both bags on my flight from London to Edinburgh. When asked why the sudden change in policy, she had no answer and ignored me while I stood there clearly confused. I also feel that policies should be consistent throughout all airports you are situated at and all crew should be informed and enforce these policies.



easyJet Customer review :  18 February 2014 by  A Cook    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

I have flown to Portugal and to Berlin and have found it a joy. The staff were friendly and although on one flight I had delays I can imagine that it would be the same with any airline. I'd recommend getting a larger seat as I do think the cheaper airlines have very small seats. Overall I always look for Easyjet first as I've had good experiences. The inflight food and beverages I tend to steer clear of as they are never that great but you can grab what you need when at the airport and save some pennies.



easyJet Customer review :  14 February 2014 by  Glenn Biffen    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

ALC to LGW: Have utilised Easyjet many times on this route during the past year, however sad to say that this may be the last. The cabin crew were rude, unapproachable, non-existent and rude. They quietly moaned about the passengers within earshot and acted as if cabin baggage was an inconvenience (even for their frequent fliers - including us). As there was insufficient room in the overhead bins for others hand baggage, they pushed them in front of the empty seats behind us; as this caused discomfort to myself, I made the crew aware and they repositioned it. The flight attendant felt as if she was doing me a favour. Have flown with this airline since their infancy (circa 1997) with no complaints. This was such a shame.



easyJet Customer review :  14 February 2014 by  T Melo    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

I took several easyjet flights in the last few years (Berlin, Rome, Venice, Copenhagen and Dresden - always departing from Basel). I have to say that I'm pretty happy with it. You pay for what you get. The passengers usually are rude and the seats are tight but for short trips it is ok. I had a big delay once (5+ hours) but normally it leaves on time or with minor delays. I never checked in luggage therefore I can't review that part. I also never eat/drink on board so I don't understand the complaints of many about that. It is an airline, not a restaurant! Eat at the aiport if you must! Easyjet is great for short trips (less than 2 hours).



easyJet Customer review :  10 February 2014 by  Michael Shilling    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

My comments relate to the absolutely awful, quaintly named, 'baggage drop'. To read the easyjet web site this sounds like a casual walk in the park. It is not. Departing Gatwick, we were in a zig zag for 50 minutes with the staff constantly going up and down pulling out passengers who were likely to miss their flight, thereby pushing the rest of us back in the queue. However, worse was to come on the return leg from Copenhagen when we were in a 60 minute baggage drop queue due to there being just one desk open - easyjet will not pay for more. On this showing, just what is the difference between check in and baggage drop.



easyJet Customer review :  7 February 2014 by  Andrew Denley    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Gatwick - Malta, EZY8823, 2/2/14. Malta - Gatwick, EZY8824, 6/2/14. We approached Easyjet with some trepidation - having witnessed hoards of passengers running to grab a seat. However, this has all now changed. The on-line check-in was relatively simple although we were unable to choose seats for our return flight - however, the allocated seats were reserved and we were seated together. Bag drop was simple and extremely well-organised at Gatwick, the seats were comfortable and the removal of a  reclining function meant that ones knees were never crushed by the person in front! Plenty of leg-room for the average male and the flight attendants were polite and professional. All in all a hassle-free and pleasant experience.



easyJet Customer review :  5 February 2014 by  B Wright    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

I travel on a regular basis with Easyjet but really think it's time to ease up on their draconian baggage rules. Now that Ryanair have seen the light and not only offer priority boarding and allocated seating but they allow you to take a small handbag along with your carryon bag. This just makes life so much easier!



easyJet Customer review :  3 February 2014 by  Leslie Cadwallader    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

LPL-PMI-LPL. A short winter break to Mallorca was made very easy by the efficiency of easyJet. Both flights were full, but we still managed to depart and arrive early on both sectors. Cabin crews were both hardworking and patient, especially in trying to maximise capacity in the overhead lockers, when some passengers seem oblivious of the needs of anyone but themselves. Cockpit crew also kept us well informed throughout both journeys.



easyJet Customer review :  31 January 2014 by  P Kieran    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Glasgow to Berlin return flight, 23rd to 30th January. Both flights on time, aircraft clean, seats were fine for what is a short journey. Took longer than usual to board on the outward flight mostly due to the scrum to find overhead locker room for the hand-luggage, as people understandably want to save £27 for the privilege of checking-in a case. Only gripe is that Easyjet are not as flexible with hand-luggage as they used to be, it's a strict one bag per person rule meaning handbags, sandwich bags etc must go in your hand-luggage. In Berlin they were checking the size of the bags in the metal cages, so be sure that your bag isn't bulging!



easyJet Customer review :  21 January 2014 by  O King    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

EZY8403, LGW-DME, 20/1/2014. Would give no stars if I could. Appalling customer service. We were informed at the check in of an hour and a half delay, went to have a lunch, as now had the time. The flight went on time, leaving a few passengers behind. Called the customer services, according to their information the flight was delayed and still boarding, the ground staff said the flight had left. After a very stressful afternoon the company accepted the liability and rebooked us on another flight, the next day. Not worth the money saved, poor customer service.




PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 




top

back to top


 

| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2013  Copyright Skytrax