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EASYJET customer review :  5 March 2010 by V Newling (UK)

I was caught up in the French ATC dispute on flying back to Stansted from Palma on Thursday, 25th Feb. The staff at the gate were open with all the passengers and told them as much as they knew. A member of staff remained at the gate and kept us informed of the situation, handing out vouchers to get refreshment at one of the cafes. When the plane came in 2hours later than intended, we boarded swiftly and got on our way. The cabin crew were patient and helpful and made sure we all had the complimentary drink.

EASYJET customer review :  1 March 2010 by Matthew Gordon (UK)

London Gatwick to Zurich. Flight to Zurich left 1hr 40 late and flight back 1hr 15 late. Only just managed to catch the last train into Central London for the night. At no time were we ever given updates on the delays - we had to just sit and wait with no information. The flights themselves were nothing out of the ordinary. The cabin crew were polite and friendly.

EASYJET customer review :  1 March 2010 by Ian Henderson (UK)

Belfast - Geneva return. Travelling alone did not book Speedy Boarding but was interested to note that with bussing at BFS, staff ensured that SBs followed by those with children got off the bus first. Local crew chatty and friendly and trolley service was good. Starbucks coffee excellent. Some delay on timing - nearly an hour late due to French ATC dispute and routing via Germany. Return flight on time and again friendly efficient crew. Although Geneva used stair loading only the front door was used which slowed boarding somewhat. Overall a keenly priced and pleasant experience.

EASYJET customer review :  28 February 2010 by Alison Kirkham (UK)

I flew to Marrakech with Easyjet return. The return flight was cancelled and we were told we were not flying back till the following day. Put up in hotel overnight and provided with the form they issue in the event of claiming. I have waited 3.5 weeks for a response so rang them today. They now say the flight was not cancelled but delayed and that delays do not make you eligible for compensation. So they say cancelled at the airport which by the time you make the claim converts into delays and they are no longer liable.

EASYJET customer review :  27 February 2010 by T Pham (Spain)

We had an a horrible experience with EasyJet flying Madrid to Luton on Feb 25th. We arrived on time only to find out that the flight was delayed for 30 min. Thirty-minutes became 3 hours. We were told to line up to board in 40 min. so we all got in line and waited since there's no seating assigned on EasyJet. The crew checked our passport and tore our boarding pass. We're sure to fly, only to find out 2 hours later that the flight was cancelled due to the French air controller strike. However, other flights to London from other airlines made it through. At 11 PM we had to scram outside the boarding gate to the service desk for our refund or our transfer. We had to wait another hour to be attended and was given complaints form while waiting. The staff stamped our complaint forms and told us to go to another desk to hand in the forms. The other agent told us that they do not handle EasyJet. Why must Easyjet agents lie to passengers and abuse us so much. I've travelled plenty of times with EasyJet and had the usual delays of 30min to an hour but never had I seen EasyJet so disrespectful and abusive to their customers. We didn't leave Madrid airport until 1am feeling tired, angry, and cheated.

EASYJET customer review :  27 February 2010 by G Wilkinson (UK)

We were unfortunate enough to be returning from Madeira to Gatwick on the day of the flash floods when all flights were cancelled. We spent all of that day waiting at Funchal airport. Easy Jet provided passengers with a snack at the airport, then transport to an excellent hotel where we spent a comfortable night with a meal included, and back to the airport next day. Full marks to EasyJet and their staff in Funchal.

EASYJET customer review :  27 February 2010 by H Dawkins (UK)

I've been left stranded at Malaga when our flight was redirected. Six of us had to find our own way to Gibraltar at our own expense. The rep in Malaga lied and easyjet would not accept our report. I have an email from them stating that no matter how many passengers support a claim they will always accept the report from their staff. My latest complaint was made two weeks ago and they say they are too overwhelmed by emails and will get round to it eventually! Why do I keep using them. I have no choice as they are the only airline that fly from Gibraltar to Gatwick. Lately they keep redirecting flights from Gibraltar to Malaga. They say it's due to bad weather but other airlines manage to land and when we get to Malaga we find that they cancelled flights from Malaga and those passengers joined our flight. How convenient.

EASYJET customer review :  25 February 2010 : by J Elliott (UK)

LGW-Sharm return. Flight from LGW had no easy boarding option, I could not book it online and when I arrived LGW I asked at the Easy jet desk, they said , No we dont know why but no Easy Boarding offered on this flight. So when we all crushed up at the gate to get a good seat, staff said move back, Easy Boarders only. She repeated a few times until I said there is no easy boarding on this flight! So we all pushed and clambered over everyone to get to the plane first. Fortunately I got an exit seat in the middle being 6ft 4tall. New A319, as with most Easy Jet no recline. On a 6 hour flight hats a bit much! Had a family from hell behind with two families of three kids being looked after by two hapless mothers, whilst the fathers went to sleep in the opposite emergency seats. The kids were shouting and kicking seats, running up and down the aisles, staff took no notice. No IFE, very basic, I always ask for a Hot cup of tea as wasted money before on a decidedly luke warm ugly cup of tea before - by the time they get to the middle, the steel jug of "hot" water (not at all insulated!) is down to lukewarm. If you persist, they will go and get some hotter water for you, but why should I have to insist? Return early evening flight was on time, speedy boarding was okay, but when trolley got to us in the middle of the plane, no sandwiches, nO hot food! For a 5.45hr flight, nothing but crisps, tea, coffee - and the F.A was almost shouting at us, things like "We're not a cafe""! Some excuse that not enough food was loaded at Gatwick? Do supermarkets run out of milk or bread half way through the day, hasn't anyone at Easyjet heard of basic stock control, its not rocket science to calculate how much food is needed on each flight! Bolt upright plastic seats, no recline, no food, no IFE, nothing- very basic.

EASYJET customer review :  25 February 2010 : by P McCarthy (UK)

LTN-BCN return. An average easyjet experience. We were 25 mins late outbound (no reason) and 2 hours late back to London (French air traffic control strike). The pilot explained the delay on return but in the terminal there was little information. On board you can purchase drinks at reasonable prices, though quality is poor, and on the return to London all the sandwiches and similar were sold out, only packaged junk food for sale. The boarding routine is efficient if not very dignified, and though we got on last both times there were some spare seats together. Some other passengers like to put their coats on the middle seat until the plane takes off. The gate at London Luton had no seating, so you stand in snaking rows and feel a bit like a herded animal. I suppose altogether things were satisfactory as the flight was £45 return, though the train from London is another £22 return.

EASYJET customer review :  25 February 2010 : by J Robson (UK)

Easyjet early morning flight LGW to Madeira. Captain tried his best to land in bad weather but had to divert to nearby island of Porto Santo. Having determined the weather would not permit a landing that day it took the Captain approx half an hour to organise an overnight stay to a 4 star hotel courtesy of Easyjet. The hotel staff were magnificent, room and food were excellent. We were updated on our transfer on to Madeira by a large notice board in the lobby and notices in the lifts. Coaches arrived on time the following morning to take us to the airport. The crew were lovely and pilot reassuring. All credit to Easyjet and a super crew. They couldn't have done better.

EASYJET customer review :  24 February 2010 : by M Longley (UK)

Newcastle to Bristol flight delayed by 3 hours, check in staff must have known this but offered no information. On having our boarding cards checked I asked the reason for the delay and was told "a technical problem had arisen". Onboard the 17.45 flight it took the Captain to offer an apology to the delayed passengers, and he admitted that he had only just been made aware of the situation and his understanding was that there were no cabin crew for the earlier flight.

EASYJET customer review :  23 February 2010 : by Jane Baron (UK)

Gatwick to Marrakech & back - everything good other than nothing like enough sandwiches or rolls for number of passengers, particularly if vegetarian. On return flight we were only one third up the plane in the seating and by the time the trolley reached us, there was almost nothing left to eat other than cuppa soup or crisps.