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EASYJET Passenger Reviews and Passenger Trip Reports |
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EASYJET review : 6 October 2009 : by A Stedman (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW-ATH-LGW. Flight out very good, A321 ex GB Airways with comfortable leather seats and
plenty of leg room. Cabin crew professional. Return flight was not so good. I was one of the
first to check in at Athens due to having arrived from the Islands earlier in the day, yet
still ended up in boarding group B - how does one get A? Aircraft an A320 ex GB Airways but
shabby & tired. The flight attendants serving our section were brusk and patronising towards
the passengers. On arrival in Gatwick at 23.45 we waited for 30 mins to disembark the aircraft
due to no airstairs. We then had to wait a further 40 mins for our bags to arrive in the
baggage reclaim hall. easyJet cabin crew can be very hit and miss.
EASYJET review : 5 October 2009 : by J Mayoh (Spain)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Malaga-London Gatwick return. Outward flight OK although over an hour late arriving at
Malaga. Consequently boarding was shambolic because Captain wanted a 10 minute turn round at
Malaga. However LGW return was awful due to surly ground crew inconsistently applying the
hand baggage rule. Had to check very small bag (well within their measurements) and pay GBP16
all because I had a duty free carrier as well. A look at the fine print tells me this is
completely acceptable but can you argue the case when the girl tells you she can have you
thrown off the flight?
EASYJET review : 5 October 2009 : by Leslie Cadwallader (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MAN-CFU-MAN. Have travelled many times with easyJet from Liverpool with no bother so maybe we
jinxed ourselves by trying one of the longer routes from Manchester. No problems on the
outward flight: there was the usual melee at the boarding gate but the boarding groups were
strictly applied and as we were travelling hand luggage only we were Group A. Cabin crew were
friendly, efficient and hardworking. Safety routine was interrupted when passenger stood up
to look in overhead locker (checking if his mobile phone was switched off?) and so the chief
stewardess made sure that the safety routine was redone from the start. Minor delay on
departing because of negotiating for a slot, so approx 15 minutes late into CFU. Return
journey, however, was seriously delayed and information was very slow to materialise. Not
informed of any delay till well past departure time, but then we were told that the incoming
flight was due to land at 00.05, instead of 19.35. A simultaneous text message from our
daughter at home told us that the flight departure from Manchester was rescheduled for 21.50
UK time, which gave the flight only 15 minutes to reach CFU! In the end it arrived about
01.35 local time and we took off about 6 hours late. We were given free light refreshments in
the airport restaurant, but no explanation for the delay was provided till we boarded the
plane, when both the purser and then the captain attributed it to bad weather conditions
(heavy rain and lying water) in Corfu rendering the runway unsafe. This had been compounded
by the scheduled crew then running out of hours so a standby crew had had to be called in. It
was true that the weather was bad but none of the other airlines had delayed their flights in
and out. The captain was profuse in his apologies, however, and even at the end of the flight
invited anyone still having concerns about the delay to speak to him personally. (I don't
know whether anyone took up his offer!) Even greater melee around the departure gate this
time, but again boarding was strictly according to group, even to the extent of separate
transfer buses for each group. We seemed to be the only passengers with online paper boarding
"cards" and were surprised when the boarding agent produced standard boarding cards to replace
them at the gate. The flight itself went smoothly and again the cabin crew were affable and
efficient. Considering the delay, there seemed to be no great discontent among the
passengers, but perhaps the captain's PR campaign defused any possible aggro. I've since had
e-mail contact with easyJet whose spokeswoman was again most apologetic about the delay but
refused to be drawn on the reason why it was only easyJet which was affected by the bad
weather. Our first hiccup with easyJet, therefore, but it could have been a lot worse and the
captain's apologies did make a difference.
EASYJET review : 30 September 2009 : by W Brandoe (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
STN-AMS-STN. Outward flight fine - boarding not rushed and well-controlled. Crew good. Early
landing but long taxi and remote gate meant a slower than perfect arrival. Return okay -
everyone seemed to have checked in with hand baggage only, thereby getting group A. So even
though we arrived before check-in opened- we got B. Result: three of us had to sit apart.
EASYJET review : 28 September 2009 : by Richard Brown (Malta)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Malta-Manchester. Once on board, an excellent flight in a three month old A320 which was fresh
and clean. Good comfortable seat (emergency row) and a blessing it had no recline. In fact
there is nothing worse than travelling in a tight seat, when the person in front reclines
there seat, so in favour of this arrangement. Cheery crew, good choice of snacks, though some
ran out and on-time arrival into Manchester. Only problem is Speedy Boarding. Great concept,
though why can't ground staff make it clear to passengers that there is one queue for speedy
boarding passengers and another for other passengers. Always leads to aggravation on boarding,
though in Malta a bus is often used to get passengers to the plane. Therefore the moral of the
story is not to be first to get through the gate, but first to know which exit of the bus is
going to be parked nearest the planes steps. Take away the boarding problems and Easyjet has a
great product.
EASYJET review : 28 September 2009 : by S Smith (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW-ATH-LGW. I'm a regular easyJet traveller out of LTN and STN - my first (and hopefully
last) experience with easyJet and LGW. Flight out was no problem. The return was hell. Flight
30 mins late - no big deal, as made up the time inflight. Landed at LGW at 11:45pm, taxied to
the stand, then waited and waited. Nobody - incl the crew - knew what was going on. 10 mins
later, Capt came over PA to inform us we had parked at South Terminal, but this was a North
Terminal flight. So we would have to be taken to the North Terminal. But the connecting train
had broken down, and we'd have to be bussed to North Term. But all roads at LGW, except one,
were closed due to maintenance, so a huge backlog for the buses was happening. The earliest
we'd expect a bus would be 30 mins from now. Waited 35 mins for 1 bus to show up; myself and 7
others were left behind because the bus was full. We waited next to the plane in the cold of
midnight for another 25 mins for the bus to come back. Got to North Terminal, and the queue
for Passport Control was enormous. Another 40 mins to get through to baggage reclaim. And the
reason why our plane had been put onto a stand at South Terminal - because that's where that
plane was going to be departing from the next morning. So to save money towing the plane from
North Terminal to South in the middle of the night, easyJet elected to inconvenience an A320
full of passengers. I'll be sticking to LTN and STN from now on.
EASYJET review : 26 September 2009 : by B Diez (Italy)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BCN-MXP. Check in agents in BCN are a disgrace for easyJet , they were trying to enforce rules
in a non logic manner and they managed to delay our departure by 30 minute while they insisted
everyone put they duty free bags inside their single piece of cabin bag. The plane was only
half full, maybe they should have considered that it made no difference on this flight since
we were not space limited and just ensure an on time departure. Pay 10 Euros more and fly a
decent airline where there won't be any underpaid ground crew trying to make a living out the
commission they earn from excess bagagge.
EASYJET review : 25 September 2009 : by Pieter Boone (Netherlands)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
AMS-GVA-AMS, flights on time, A320 clean and relatively comfortable. Crew professional and
friendly. Booked speedy boarding which worked fine both ways. Prices for drinks better than at
the airports I was leaving from. All in all very impressed.
EASYJET review : 24 September 2009 : by Lorenzo Pasquini (Italy)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MXP-CPH return. MXP Terminal 2 is better looking with better services and works are going on.
I had no late boarding in both flights, a good service onboard and friendly crew on both
flights. In CPH there is also the possibility to book a lounge.
EASYJET review : 22 September 2009 : by P Horrocks (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
GVA-LGW. First experience of so called low cost airline as BA flights were full on this Friday
afternoon. You get what you pay for (although usually by booking ahead BA is cheaper once you
add speedy boarding, pay for a drink, and a suitcase). An interesting experience though. But
why do people pay for so called 'speedy boarding' when the whole boarding process is a
shambles?
EASYJET review : 19 September 2009 : by Charles Rossiter (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Berlin-LGW 8th September. Departure due at 1830. At around 1800 we were assembled at the
gate and saw the baggage being loaded onto the plane. Only to be told that 'our' plane (the
one outside at our gate) had been commandeered for a delayed flight to Rome. So as they
loaded the baggage, they knew that the plane was not taking us to Gatwick, but did not tell
us. We were told that the flight was re-scheduled for 0230 the next day. This despite the
fact that several easyjet planes landed and left well before then and at least 5 landed and
parked. So if they had been minded to, Easyjet could have quite readily flown us to Gatwick
much earlier. As it was, we arrived at 0315 BST at which point travelling home was extremely
difficult. I would be interested in hearing form any other passengers on this flight.
EASYJET review : 18 September 2009 : by D Morton (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
The whole process - from checking in to boarding the aircraft was the most stressful journey I
have been on. Mad, unorganised queues - then after waiting for about an hour to be moved to
another queue (meaning the first queue to be totally pointless). It's every man for
themselves when it comes to boarding, felt like a cattle market! Would only recommend this
airline to solo travellers who are willing to wait around in excessive queues for hour!
EASYJET review : 18 September 2009 : by J Cockburn (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
An eight hour delay caused due to a roster issue at Easyjet was made far worse because they
had no staff to address the problem in Berlin even though this is one of their hubs. Local
ground staff and passengers combined efforts to find out what the situation was did not
succeed, as there was no-one at Easyjet base in Luton to answer questions (this included
operational staff). The additional cost of travel caused by the delay mean a cheapish flight
became an expensive mistake. Just don't bother with these guys - they let you down and don't
give a damn about it.
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