easyJet Passenger Reviews and easyJet Customer Trip Reports

easyJet customer travel guide

easyJet Passenger Trip reviews

easyJet Speedy Boarding Reviews

easyJet 3-Star Airline Ranking

easyJet Passenger seat tips

Airline Reviews

Airline Seat Reviews

Airport Reviews

Nightmare flight to Gatwick. After diverting to Birmingham, spent 3 hours sat on full flight, lots of tired people and small children. Only told by pilot 30 mins before we were expected to land in Gatwick, that we were going to Birmingham. Kos airport check in with just one desk open for Easyjet was like a cattle market! People had taxis booked to pick them up and family and friends waiting for them at Gatwick. Easyjets idea of hospitality during 3 hour wait on hot plane, was lukewarm tap water, though I have to say staff sweet, despite under pressure due to lack of any information. Cost me another £70 for another taxi, got home after 6am, instead of just after 2am.

Recently travelled Southend-Belfast return. Prior to the return flight my husband developed severe back problems. Two days before departure I contacted Easyjet online to request assistance at both airports for the return journey. Everything was handled very smoothly and all staff, particularly the ground assistants, couldn't have been more helpful. Very impressive.

Flight August 1 Barcelona to London. Flight scheduled to depart at 21.35 and arrive in London at 22.55. Flight leaving Barcelona was delayed until 22.40 with very little communication from the airline. We flew and landed at 00.15 August 2. It was not until we had landed that we were informed that we were not in Gatwick but instead at Midlands airport! No communication to us in flight that we would not be landing in Gatwick, no clear explanation as to why we had been re-routed. Told we had to wait for the stairs to be brought to the plane and that there were coaches waiting for us at the terminal to drive us the 2.5 hours to Gatwick. We waited 20 minutes to disembark. The coaches were not there and we had to wait another hour and a half! No complimentary beverages or snacks provided. The said 2.5 hour ride to Gatwick was actually 3 hours meaning we arrived at Gatwick at 05.00. This was a total of 6 hours later than the original scheduled time of arrival.

LPL-BCN-LPL. Outbound boarded on time, took off early and arrived Barcelona 20 mins ahead of schedule. Row 16. My seat was broken and appeared to have less leg room than usual. Maybe due to aircraft type A320. Flight deck announcements informative and amusing. Cabin Crew friendly and efficient. Return on A319. More leg room this time. Row 16 again and bizarrely, this seat was also broken. Cabin a little scruffy. Crew slower at service than outbound but ok. Flight deck informative with route and Olympics update. Arrived 20 mins early into Liverpool. Now flown with easyjet more than any other airline and will fly with them again.

I had to get my husband back urgently from Marseille to Gatwick on 27 July, 2012, and have to say how brilliant EasyJet staff were. Both at Marseille and Gatwick, not just at the airports but the inflight staff were excellent also. I had been dreading the journey but my fears were unfounded.

Flight from Stansted to Glasgow. Front Flight Attendant and airport dispatcher chatted and laughed loudly throughout the welcome speech by Pilot. No one had a clue what was said. Much of the conversation related to their personal lives, and that of others. Didn't find this particularly professional. Further announcements were similarly effected. The Attendants seemed uninterested in anything other than gossiping. When the flight arrived at Glasgow, one lady with a disability, and who required assistance, was asked in full earshot of other passengers if she wanted to 'get off now, or wait to the end'. Surely, passengers requiring assistance deserve slightly more respect? On any flight, I like to feel confident that stewards are competent, and focused. I am left thinking I'd rather travel with BA.

After arriving at Bristol UK airport at what I thought was an acceptable time (about 1 hour and 15 minutes before departure) I ended up in a big line just to get checked in. It took 25 minutes to get to the agent and when I did I was told that the flight was closed and that I had lost my seat. The agent asked me if I had heard them calling for people on my flight to come forward, but there was no such call. An agent did call for people on a different flight but not mine. Since Easyjet handles all flights through one queue, it is not hard to be on time, yet get stuck being a large group going on the next flight. The ticketing agent did work to get me a standby on the next flight and I made it to my destination a couple of hours later than planned. If I had not been able to get on this flight they would have bumped me to the following day and mentioned charging me £50. Recommendations: Please find a way to let people in a long line know that they need to come forward if their flight is closing. Passenger - I will definitely give it more time in future to avoid this situation. I will also check in online as this might have gotten me to the baggage check sooner.

Gatwick To Milan Malpensa. Luggage conveyor broke down at Gatwick, and the luggage wasn't loaded. Inconvenient for us, but they did all they could, and we got it back within 48 hours. The big bugbear I have is the stupid queuing system for check-in. One long, snaking queue for all destinations. I can see the logic for this, but for goodness sake put enough staff on check in desks to process the queue! We checked in at Gatwick early on a Saturday, and half of the desks were closed with a huge queue. We were there over two hours before the flight, and by the time they had processed us we had just enough time to use the facilities and run to the gate. I dread to think what happened to people that cut it fine! It descends into complete chaos when people halfway through the queue need to be hauled out to check in as their flight is about to leave.

EZS8464 from LGW to GVA. Informed at check in of a 3 hour delay due to a mechanical defect. Given a £3 voucher for refreshments, which does not go anywhere near their obligations as per EU law re delays. Delay then became 4 hours. We discovered there was no mechanical problem and the inbound flight arrived on time. However, it was seconded by Operations Dept to fly other people to Amsterdam, then come back to LGW to pick the original passengers up. The airline appears to have a total disregard for passengers and told their staff to lie to us repeatedly, so suit their own ends. For an airline wanting to promote itself to the business traveller - beware. If you have hours and hours to waste at airports whilst they decide when they are going to fly you to the destination you have paid for, then easyJet may well be fine. If you actually need to get somewhere on time or for a meeting, choose another airline.

SXF-ATH one way. This was my first time flying a European low-cost carrier, and although initially apprehensive I found the experience to be far superior than any so-called full service US carrier. The unassigned seating caused my group to be split up throughout the cabin, but for a 2hr 30min flight this was not an issue. The legroom was acceptable for the short duration of the flight, and the cabin crew were extremely friendly. Also, the food for purchase was of high quality and reasonably priced. I will have no hesitation booking with easyjet in the future, and recommend that "full-service" US carriers study how a low- cost airline such as easyjet manages to offer a far superior product.

I have no complaints about Easyjet at Gatwick, but at Budapest airport I found the organisation appallingly chaotic and the staff unhelpful and inefficient. I appreciate it is a budget airline but there is no excuse for inefficiency and lack of courtesy from EasyJet staff.

FNC-LIS-FNC. Easyjet always delivers a consistent and reliable service. Flights mostly on time, cabin crew is professional but food prices prohibiting. Flight may cost as much as regular airlines in high season though if you book in advance they are good value. I think some of their planes need an urgent paint job.

Nice-to-Paris. The airline is not forthright with fees that add up and the service is terrible even if it is a "value airline." There is no value. The price ended up being close, if not the same as a full-service airline (we each had 1-checked bag and 1 carry-on). From the inundating emails that are confusing to all the extra advertising in them as well as on the plane (headrests on the plane) to the atypical check-in/boarding, unhappy employees and ridiculous follow-up survey, there is nothing good about this airline in my opinion. I understand that airlines need to charge for baggage now. A la carte pricing is indeed the way to go. After paying for my wife to check her carry-on in order to carry her purse on the plane (queuing twice - different line if you need to pay for an extra bag), I was also asked if I wanted to pay to check my bag since I had a computer bag, which is slim compared to most. Instead of paying another 30-40-50 Euro I stuffed it into my soft carry-on travel bag. The queuing at the gate was awful, no seat assignments or boarding-groups for loading. We were concerned about being able to sit together because of the mismanaged and unorganized cluster to load the plane with many people creatively queuing. After going through that with the unhappy service agents, I was asked at the gate to verify the size of my bag on one of the bins. After stuffing my soft (roundish) carry on into the rectangle for the unhappy attendant, we boarded. I will never fly EasyJet again.

Just returned Jersey to London Southend on EasyJet flight. Straight to check in desk on outward and inbound flights, no queues. Although short flight aircraft was relatively new and clean and tidy, plenty of room in seats was able to sit by emergency exit which was a bonus. Cabin crew on both flights were cheerful and attentive, no delays at all, a great experience from out local airport, will certainly be using EasyJet again from London Southend.

LPL-BCN and BCN-CDG. Smooth efficient service from start to finish. Good value for money. The rules about baggage weight, check-in etc are easy to understand and there's no trickery like with Ryanair. Makes sense for intra-European travel. Recommended.

Great experience compared to last year. The level of customer service and communication has improved. In particular, the organisation at Palma was excellent. As a result, the queues moved rapidly and the waiting time was reduced considerably. Air-crew were polite and the captains on both flights were communicative, informing passengers throughout the flight about any developments, place/sights of interest. This made the experience far more enjoyable!

Inverness to Bristol at the end of May with a toddler and a baby. Cabin crew couldn't be anymore helpfu, the flight attendant took my 3 month old while I was getting my son strapped into his seat and putting my bags under my seat. They kept coming and asking if I was ok or if I needed anything during the flight. Seating was roomy enough for me and plane was clean.

FNC-LIS-FNC. They are mostly on time and their prices are a bit lower than other airlines. That is the reason I choose them. However there should be more cleaning of planes before boarding for another flight. Their cabin crew, though attentive and smiley tends to disappear after sales services. The painting on the aircraft needs some repair as their orange is fading away.

Just completed a NCL to PMI and return, both flights on time, good crew, good service but my wife is disabled with a hip injury. Good assistance at NCL but woeful at PMI. Flown to PMI lots of times and never had a problem.

Luton (LTN) - Keflavik (KEF). Outbound 10/07, Return 19/7. First time using LTN and check-in was a shambles, bordering on chaotic. Joined the bag-drop queue as I had previously checked-in online. I had arrived 45mins prior to the closing of the flight. Then the confusion began as I had noticed EasyJet have "Last Minute" Check-in Queues and KEF appeared on the screen among others. One guy was just shouting instructions at masses of people instead of having staff meeting passengers as they arrived for queuing. I joined the "Last minute" queue only to be held up by 3 other passengers who had either missed their check- in time or had excess baggage. As flight closing time was approaching I then moved to a third queue and explained what I'd endured calmly and she said I'd better pay to go through the priority security lane as the flight was about to board. I did eventually make it to the gate on time and thankfully service on both flights by staff was excellent. Boarding was organised and unproblematic and staff were friendly and efficient in both directions. Food was reasonably priced and good quality. Staff on return leg were that little bit more attentive and polite. Pity they are let down by the chaos at check-in at LTN.

Flew LGW-TLS-LGW and the flights were great. The seats gave ample legroom and enough width. I used speedy boarding which gave priority check in, priority boarding, saving the long wait in the normal boarding queue. The new Airbus aircraft are clean and give a nice atmosphere to fly in. Overall, easyJet gave a good budget airline service, its only the pricing and service charges that are a let down.

MAD-LYS. Flight was cheap and it was worth it. Legroom was poor, flight was only 75 minutes. You have to make some sacrifices, no recline, limited legroom, but I found it worth it. However, 2 problems. Since it is a low-cost airline, you have a chance of being delayed. My flight arrived 50 mins late. Secondly, I understand you have to pay for the food, alcoholic beverages or other beverages, but why do they make you pay for a simple bottle of water? Overall, a great experience.

London Gatwick to Toulouse and back on Airbus A319. Boarding was civilised even though flight was full. Seats and interior were spotless - we took off on time and flight was smooth. Cabin crew were polite and friendly. On the return flight the plane was full again and there was a slight delay in departure. Whilst waiting the auxiliary power was not working so the cabin became very hot in the 35C heat but cabin crew offered water to all passengers. I took advantage of the inflight catering which wasn't too bad at all. Landed on time but the plane parked up at the North terminal instead of the scheduled South terminal which caused a bit of confusion amongst passengers near me.

Being a frequent, and also nervous flyer, I do think that Easyjet is by far the better of the budget/charter airlines. We always purchase speedy boarding which unlike others does give you a designated check in and first on the plane. As somebody that finds it impossible to travel light, I particularly like their no weight hand luggage restriction; we put all the heavy items in hand luggage leaving the 20k for clothes etc. As a nervous flyer I particularly welcome the Captains comments during the flight. Yesterdays Malaga to Bristol flight was excellent, the Captain was very informative and the staff lovely. The only complaint I have and its probably not the airlines fault is that when we land at Bristol its always at one of the far gates and we have about a 20 minute walk to the luggage reclaim.

Just got home LGW - Bodrum, first time I've flown with easyJet. Very impressed with them. Got free Speedy Boarding both ways (my daughter has a medical condition which we explained and they were fine about). Took extra hand luggage for my daughter but this wasn't questioned. Seat room fine (and we are not tiny), cabin crew very friendly and helpful both ways. Overall enjoyable flights.

Flew Belfast to Malaga return. Carry on baggage was checked three times by two different easyjet staff at boarding gates in Malaga. I had a very small cross body handbag and was instructed by a very rude staff member to place in it my hand luggage. I had huge difficulty explaining this was my hand luggage and I didn't have any other bag. Felt very peeved by this as I had just paid E48 for being 4kgs overweight in my checked in luggage. I will never travel with Easy jet again due to their complete lack of customer service and respect.

3-8 July. MXP-ATH return. Flight was ok. Late on departure and same on return from Athens. Extremely strict baggage rules. I had small backpack with camera, GPS, passport wallet and Ipad, wife had a medium sized purse. We could not carry either on, so had to stuff in suitcase. However they let me hand carry the camera in the case, and wallet. On the return to Milan, hand carried the passport wallet, Ipad and slung the camera case around my neck with the GPS inside, wife used small purse. No problem. Boarding process in Milan was a guy using hand gestures on the tarmac signalling us to board the plane from the terminal. Flight overall was ok, except for the delays each end. Flight crew friendly and helpful. Captain explained the delay and was apologetic. So was it worth it? Depends, it is a no frills airline.

I'm generally a fan of Easyjet (other than their boarding arrangements, of course) but on recent flights to and from Italy was concerned about the standard of English of their staff, making announcements hard to understand. Baggage 'drop' on 02.07.12 was a disgrace. The queue (Gatwick south) was as long as the regular check-in, approx. 35 mins with late arrivals being pushed in ahead. There were no sales brochures on the outbound flight, which didn't directly affect me, but the garbled announcements of what was (not) available gave an amateurish impression and did nothing for staff mood, suggesting that sales affect their pay. Seats are beginning to feel worn and uncomfortable, even for short flights. I fail to understand why Easyjet don't use a barrier system to guide queuing to board the plane. Anyone smaller or older ends up going backwards in the queue, regardless of how early they checked in. Return flight boarded then a 45 minute delay was announced, even though no other flight was departing in that time (Venice). These flights reminded me of the other low cost carrier who we'd stopped using.

We just returned from a London-Sofia return trip. On our outward bound journey 07/07/2012 5.50am we encountered a completely miserable and unhelpful woman at the check in gate. My husband and I each had one bag to carry on, and I had my small purse. The check in agent demanded that my purse counted as a second piece of carry on luggage which is against the rules and she demanded me to empty the contents of my purse into my luggage and stuff my purse into my luggage before she let us proceed onboard. She also preceded to accuse us of not following easyjet baggage policy and told us we were lucky she didn't send us back to the departures counter to check one of the bags in. Any other airline allows passengers to take onboard an airline approved small suitcase as well as a small purse. I'm a frequent traveller and have always taken the same items on board and have never been questioned. Ironically (and to great frustration) once on board the attendants announced a request for passengers to take any small items or purses out of the overhead storage and place them under the seat. Summary: getting a better deal on a flight is not worth the poor quality "customer service" and definitely not worth a sour start to your trip. This was a 3 hour flight and not more than 20 min went by without some sort of pa announcement about selling you food, duty free, lotto tickets! Nobody was able to rest on this early morning flight.

Was very surprised by this airline when flying LGW-INN. I was not expecting from previous flights with other low cost carriers, namely Ryanair. However we was boarded very quickly and efficiently and the cabin was clean and light with very attentive cabin crew. The seats were comfortable but a little restricting in the leg department. Overall a very good low cost carrier.

Excellent outbound and inbound flights both a few minutes early. Check in and speedy boarding excellent at both ends Luton to Palma. Cabin crew as usual professional.

I was a passenger on EZY5068 from Nice to Gatwick on Sunday 1 July. Your Speedy Boarding policy is a joke. The number of couples who bought one SB ticket, then got on the plane and reserved a seat for the other person. No attempt was made by EasyJet staff to stop them. I do not think this is how Speedy Boarding is meant to work but please correct me if I am wrong!!

Flew easyJet London Gatwick to Rhodes 17th June 2012. Got on the plane just after Speedy Boarders and priority passengers, and headed to the row in front of the toilets at the back of the plane, our usual preferred place to sit. Despite this row being empty, a stewardess rushed over and told us we couldn't sit there as the row was "reserved for a family". I asked her how come the family hadn't been priority boarded, she didn't answer. A family eventually boarded with a screaming baby, which continued to scream until an hour into the flight. Nowhere on EasyJet's website does it mention reserving seats on this flight!

Mykonos to Milan. Got a great rate that included speedy boarding and luggage check. Service inflight fine. Bought a sandwich and a water. Not such a bad deal. Was expecting much worse.

We would just like to say how much better the allocated seating has worked out. We have just been to Sharm El Sheikh and booked the emergency door seats in the middle. As a frequent flyer with Easyjet and always paid for speedy boarding, which was not always great especially from Sharm airport, it was always a battle to get the best seats. How much better to be able to get on the plane in your own time knowing you had paid and secured your seat even if you where the last on the plane. Everybody knew where there seat was and it made life so much easier for the cabin staff. Hope they decide to make it a permanent thing.

Flew return from London to Montpellier with my wife and two daughters (aged 3 and 7 months). The whole experience was surprisingly civilised and I would fly Easyjet again with the family. You have to take care to weigh your bags carefully and check carry on baggage is the right size. We had one carry on bag checked on check in at Montpellier but otherwise no queries. They allow you to take a baby car seat and buggy free of charge and families with children aged under 5 get to board after the speedy boarders, before general boarding.

Flew Nice to CDG. Good price. Same theory as Southwest except you line up first come first served. Had checked two bags so no bag issues like others. Departed fine. Must buy food and all drinks. Nothing free. Seats are very tight. So much so that I don't think they recline as I did not see any buttons. Good thing as seat in front would almost hit you. For one hour flight, no big deal.

LGW-VCE-LGW. As usual with easyJet all was good. Tickets were cheap compared to other carriers even including speedy boarding. Flights bang on time, crew friendly and helpful. Unlike other reviewers who rant and rave about price of excess baggage etc etc I read all the terms and conditions relating to my booking so didn't have any issues. If only others would be so vigilant!

EasyJet are clearly focusing on making money from outsize cabin bags, and are measuring them relentlessly. This is not done at check-in, but at the departure gate, where the passenger is unable to re-pack, and must pay money. In Prague last night, where passengers must clear security immediately before the gate, only one staff member at a time was checking boarding passes while two others were dealing with the measuring and payments. The result was a zoo. A 45-minute queue built up at security. Bags were jammed in the measuring frame, and I got some hilarious photos of staff and passengers trying to get them out. Two mothers with crying babies were made to stand up and wait. The staff panicked and let passengers on to the plane while Speedy Boarders were still in the queue, causing more complaints and shouting. EasyJet is following Ryanair.

Flight: In last month. By the time they'd finished with me I could have bought a business class ticket on a proper airline. Their attitude is stupid, you can move items from loaded baggage to carry on baggage to meet the weight requirements of the loaded baggage. If you stuff everything into one bag you can take it on but if the same amount is in two bags you're charged GBP25! The staff seem to take delight in degrading people making them rearrange baggage for no weight difference.

GVA-LUT-GVA. Very full flights in both directions but the on-board cabin crew very efficient and no complaints at all. If only the same could be said for the ground staff at the gates. They are easily the most obnoxious ground staff of any airline, almost shouting at (other) passengers. easyJet have a great product but are increasingly being let down by unprofessional ground (gate) staff.

LGW to PMO (Palermo) return. Both flights were late departing but arrived on time, indicating the extent to which the schedules are padded to make it appear more flights arrive on time. Usual scrum to board, crew pleasant. Plane clean, seats uncomfortable, worse than those on Ryanair. No attempt on either flight to check carry-on luggage, some passengers had bags that were very large. Very long wait at PMO for bags to be unloaded. Not a cheap flight but it got me there and back in an acceptable manner.

 
Earlier comments for EASYJET have been archived (ie. prior to the date of last comment above).

If you experience any problems submitting comments on the above link, please use our general   Feedback Page