Eastern Airways Customer Reviews and Eastern Airways Passenger Trip Reports     No Ranking Awarded       Add your Eastern Airways Review   Eastern Airways : Unclassified Star Ranking   Airline Reviews : A-Z Index   Customer Review scoring : Eastern Airways   8.5 out of 10 57 reviews

Eastern Airways customer review :  28 May 2013 by B Standen   (UK)

Norwich-Aberdeen and Aberdeen-Norwich route. Absolutely atrocious service, late departures, cancelled flights at the last moment and worse of all no customer care in fact you are treated with competent. What a breath of fresh air it is when you use BMI, better service, better inflight foods.

Eastern Airways customer review :  17 April 2013 by C Howard   (UK)

Two words unreliable and expensive. Travelling on the 17.35 Aberdeen to Leeds flights consistently get delays. The Aberdeen Eastern Lounge is just a chatter of moans about the standard of service on all routes. If it wasn't for the fact Eastern are the only carrier out of Leeds to Aberdeen, they would lose to competition! If you are wanting an on time flight, don't rely on Eastern!

Eastern Airways customer review :  5 March 2013 by M Jones   (UK)

Regular Newcastle to Aberdeen flyer weekly, price is sky high and service is flaky at best regular tech issues cancelations etc. When you complain you get the standard reply if you don't like it use another carrier! They know they are the only ones with the route. On the one occasion I missed my flight (Aberdeen traffic) cost me another £205 to get home so total flight cost - £350. Flights to USA are less. ABZ to LDN £80. Need some competition on this route.

Eastern Airways customer review :  26 February 2013 by C Kelly   (Scotland)

I booked Eastern for the Aberdeen to Leeds flights on a regular basis last year. The fleet at the time included Dash 8s as well as the Saab 2000, Jetstream and Embraer types, and I still use them now for their Bristol connections. Complimentary service on-board (including wines and spirits on evening flights!), friendly cabin crew and (generally) very punctual timings. You do pay a premium, but then anyone who's ever experienced a LowCo at their worst will be glad to part with the extra to avoid that experience. Mainly used by business people I feel - the free copy of the Spectator was an added bonus, as were the boarding/landing sweets and hot towels. A throw back to the old days, perhaps? A consistently good value and high class full fare product.

Eastern Airways customer review :  5 December 2012 by Don Harrold   (UK)

Punctual, generally reliable and a good selection of routes around the UK. Fares are extortionate, planes very uncomfortable and noisy. Cabin staff tend to be rude and abrupt. They need to remember we are paying customers and deserve a little courtesy not just being barked at in a bad tempered way. A bit of customer service training wouldn't go a miss.

Eastern Airways customer review :  5 December 2012 by J Andrew   (UK)

Booked a return flight from Aberdeen to Leeds/Bradford which was cancelled approx 2 hours before departure which meant spending the night in Aberdeen in order to fly direct the next morning at 09.25, although Eastern airways did offer the opportunity to fly via the Midlands with a coach journey from there to Leeds/Bradford. This alternative flight was subsequently delayed until 12.15 and passengers for Leeds/Bradford were then told that, due to 'technical problems' we would be flying to Humberside and would be transported to Leeds/Bradford by bus. On arrival at Humberside 6 of us were put in a taxi and the driver said the journey would take approximately 2 hours. On arrival at Leeds/Bradford the driver stopped at the barriers saying that he did not wish to enter the car park because he would have to pay. I spent more time on the road than I did on the plane. The return flight, thankfully, was without incident. The cost of the journey was almost £300 return but cost me far more in delays and cancellation. I will never travel with Eastern Airways again!

Eastern Airways customer review :  30 October 2012 by A Fraser   (UK)

Flew Aberdeen to Teeside on several occasions. Service was good but no more than you would expect. I have flown to Orlando for less than they charge for a return flight to Aberdeen. I work with people who get return flights from Aberdeen to Manchester for 1/3 of the cost that Eastern charge from Aberdeen to Teesside. How do they get away with this.

Eastern Airways customer review :  5 June 2012 by M Legge   (UK)

I fly to the oil rigs all the time and I've never had such a poor and frustrating service. Eastern airways are consistently late and they never tell you. I really hope another airline comes to Aberdeen to provide a professional service, the price Eastern Airways charge they should be embarrassed of they service.

Eastern Airways customer review :  31 January 2012 by S Smith   (UK)

Newcastle - Cardiff same day return. Flights left on time and arrived early both ways. Only around 9 passengers outbound, but a full flight on return. Crew were very good as is always the case with Eastern. Fast-track security at Newcastle is a welcome bonus! You only get what you pay for!

Eastern Airways customer review :  9 December 2011 by Luke Ryan   (UK)

Newcastle to Cardiff return. Once we arrived at Newcastle it was simple and easy to check-in, Eastern Airways passengers are able to use the fast-track security lane at Newcastle. Boarding the aircraft was quick and easy, partly due to the aircraft only been a small Jetstream 41. The aircraft was clean and tidy, all hand baggage was loaded into the hold and coats hung up in a wardrobe at the front of the aircraft due to the limited space. I arrived in Cardiff and was through the airport in less than 10 mins. Eastern are efficient and well organized. The return flight was just the same, however the aircraft was delayed 30 mins due to high winds. I will be definitely flying them again in the future!

Eastern Airways customer review :  28 August 2011 by R Rouse   (UK)

Humberside-Aberdeen return. Flights on time, although hand baggage limitations were strictly adhered to because of the size of the aircraft. Service great throughout. Small Jetstream turboprop, better to get a seat on the left if it's full. On the return, Eastern Airways have a dedicated security channel in Aberdeen and a small lounge which has a few snacks and drinks. Onboard was limited to two alcoholic beverages per person.

Eastern Airways customer review :  10 August 2011 by Jim Greenfield   (UK)

Flew Leeds to Newquay via Bristol. At check-in we were told to stay on the plane at Bristol. Talking to a passenger during the flight he said the flight was going from Bristol to Southampton. The flight attendant confirmed this and seemed to have no idea we (and others for Newquay) were on the flight. At Bristol she told us to get off where we found they were arranging a bus to take us to Newquay. Return from Newquay 4 days later - our luggage was put on our flight, we were just about to board when the flight was cancelled although nothing was wrong with the plane. Luggage was taken off and for 3 hours we were given conflicting information about what was to happen. Departure times were given and then altered and ultimately another aircraft arrived from Birmingham and we got to Leeds 4 hrs 25 mins late. I flew rather than drove at significant extra expense, to save hassle and time.

Eastern Airways customer review :  26 July 2011 by Eric Howell   (UK)

Newcastle-Birmingham. Flew out and back on a Saab 41 Turbo Prop with 29 seats. There was surprisingly a lot of leg room which was welcome. One member of cabin crew was very efficient and the captain kept us up to date when we encountered a 20 min delay. On the short flight we were served complimentary drinks and snacks. Very good professional airline.

Eastern Airways customer review :  1 July 2011 by T Owen   (UK)

Newcastle-Bergen (return) - On the way out we travelled on the Saab Aircraft the bigger of the two turbo props. Flight was fine, only one cabin staff, nice flight, we took off earlier than expected and landed early too. On our return we travelled on the smaller of the two turbo props, much smaller than the one we travelled out on, but again only one member of staff in the cabin. On both flights, We were offered sweets just before take off and then complementary drinks during the flight. I would certainly recommend flying with Eastern Airways.

Eastern Airways customer review :  19 March 2011 by Philip Usherwood   (UK)

Eastern used to be a small, punctual, good airline with ok planes, great staff and excellent service that flew point to point for a lot of money. Since their takeover of SouthWest they have managed to become a bigger, delay-bound, second-rate airline with bumbling buses for aircraft that fly through places you don't want to get off at for a lot of money. Even their staff say openly how low they have stooped. It's a shame that Eastern have given up. No more sloe gin, Spectators or quite good G&T's.

Eastern Airways customer review :  13 October 2010 by T Russell   (UK)

Birmingham to Newcastle returned. Both flights very pleasant, friendly cabin crew who were polite. Free drinks on board, including alcohol, and a pack of crisps. Would fly Eastern Airways again, unfortunately they don't fly to very many destinations. Only negative, is flights are quite expensive.

Eastern Airways customer review :  23 June 2010 by B Thomas   (UK)

Southampton-Durham Tees Valley. Check in speedy and departure on time. Fantastic cabin crew and smooth flight arrived early. I'd recommend Eastern to anyone.

Eastern Airways customer review :  18 June 2010 by A Lane   (USA)

Newcastle to Bergen return: We were flying on the smaller of their two aircraft, and there were a total of four passengers plus one flight attendant. All four passengers were seated in the very rear of the plane most likely to balance the weight due to the small aircraft. The good thing about flying with Eastern was that probably it was included in the cost of the tickets, but passengers are allowed to go through the Fast Track security line. Also at Newcastle International terminal gate 31 is exclusive for Eastern. The terminal lounge was tiny and had bowls of sweets and copies of their inflight magazine. The downside is that the aircraft is very noisy so one has a problem hearing the inflight announcements, and the aircraft seems to feel turbulence being so tiny. Also if you need to use the toilet try not to, otherwise, it's located in the rear of the plane behind a door that you need to be sure is securely locked or you risk giving a show. I could not for anything find a sink, but there was a bottle of hand sanitizer that was available. The flight from Bergen there was no dedicated terminal lounge. The so-called complimentary refreshments on both flights were only drinks and either a packet of sweet or savoury snacks. The flight from Bergen the flight attendant offered hot towels just prior to landing. This wasn't offered on the flight from Newcastle. The flights were over an hour each, and I think they could and should have served sandwiches considering they advertise how they are a cut above the other airlines. Perhaps it's due to mounting costs, but other than those tiny packets of snacks they bombarded us with sweets before and during the flights. The sweets are not the best quality too. Return flight had a total of twelve passengers and one flight attendant. As stated in earlier reviews it seems as though Eastern doesn't have a huge customer base so I'm not sure how they manage to exist.

Eastern Airways customer review :  10 March 2010 by J Joyce   (UK)

Leeds-Bradford to Southampton, plane was about half-full which seems fairly typical from the other reviews. Price was higher than Flybe but my employer paid . Everyone else also looked to be travelling on business - ie. no-one else would have been paying the fare themselves either. I suspect Eastern should be OK with the financial numbers if they can charge high amounts and half-fill the plane - this would be equivalent to quite a high loading (80%?) at Flybe prices. Flight itself was good, helpful stewardess, a very professional outfit. Excellent that they offer free Fast-Track at LBA - ideal for an early morning flight. Speaking of which they fly to Southampton earlier in the morning than Flybe, which again is useful. It's also a really handy route, Leeds to the south coast.

Eastern Airways customer review :  18 September 2009 by Chris Frame   (UK)

Have flown with Eastern several times now, and found everybody friendly and helpful. At last, an airline that cares about you - useful when a connection is missed owing to fog delays! It may cost a little more (although no hidden add-ons, so not a lot of difference), but far better than the cattle trucks.

Eastern Airways customer review :  25 August 2009 by Colin Pay   (UK)

Southampton-Liverpool Saab 2000, very good product. The price you see is the price you pay, no hidden charges. My concern is low passenger numbers, this my third flight with Eastern all have been well below 50%.

EASTERN AIRWAYS review : 18 July 2009 : by S Smith (UK)

Customer Rating : 5/5

Flew with Eastern NCL-SVG as they offered more suitable schedule over Widerøe who I would normally fly with. Tiny J41 with 18 passengers for the 1h30 flight. Hand baggage had to be surrendered at aircraft steps as limited space onboard (bag was laptop bag size) so keep hand baggage to a minimum if you really want it in the cabin. 2 cups of tea, shortbread, hot towel and sweets before take-off and landing all complimentary, made such a difference to the flight. Flight attended very friendly and welcoming and flight deck kept you well updated on arrival time and weather. Would fly Eastern again, however price can be very steep so book as soon as you know the dates of your holiday - it pays off to book early!

EASTERN AIRWAYS review : 13 July 2009 : by A Davidson

Customer Rating : 5/5

Have flown Eastern quite a few occasions now and always found them informative, efficient and friendly. Prices are a bit high, although I travel on business and do not pay myself.

EASTERN AIRWAYS review : 29 June 2009 : by Colin Pay

Customer Rating : 5/5

SOU-NCL return. More expensive than Flybe but much better product. My concern is only 6 pax up 9 back on Jetstream 41,might have been slack day but these load factors cannot be profitable. Hope they continue as all routes been competition.

EASTERN AIRWAYS review : 11 May 2009 : by Jack Taylor

Customer Rating : 2/5

Just booked a flight to Los Angeles return cheaper than an Aberdeen-Humberside return - which is now close to £400. Still only half filling the plane and a huge customer base of offshore workers waiting for them to lower the price.

EASTERN AIRWAYS review : 21 March 2009 : by J Watkiss

Customer Rating : 5/5

IOM-NCL,NCL-ABZ. Great little airline very personal service form the point of check-in to inflight service. Both flights only half full so made the experience very pleasant. Extremely efficient and takes the edge in levels of service.

EASTERN AIRWAYS review : 9 November 2008 : by S Wilmott

Customer Rating : 4/5

First time on Eastern - Stansted to Manchester return. Excellent aircraft and service however only four passengers on board going up and twelve coming back in a 29 seater. Reason I suspect is cost - could have flown to Dubai and back cheaper. I hope they survive as they are something different but Eastern must look at their pricing structure.

EASTERN AIRWAYS review : 28 October 2008 : by C Stephenson

Customer Rating : 5/5

IOM-BHX return. Comfortable for a small plane, punctual, friendly. And cheap: or at least, as cheap as Flybe for the same route (taking into account the extra charges I would have paid to Flybe). At Birmingham, the Eastern boarding card allowed me access to the fast-track security queue (not that it helped) and a business lounge. The flight back arrived 15 minutes early, and from leaving my seat on the plane to leaving the airport was an amazing 5 minutes (including collecting baggage from the carousel).

EASTERN AIRWAYS review : 21 October 2008 : by Edward Impey

Customer Rating : 5/5

Southampton To Angers return. On time, attentive staff, champagne, nice snacks, totally perfect. I notice some people complaining about the prices? In my opinion the price reflects the service and represents excellent value for money. I hope they continue with these lesser used routes.

EASTERN AIRWAYS review : 10 October 2008 : by Mark Wagner

Customer Rating : 5/5

I've previously flown with Eastern Airways between MAN-INV / LBA-INV but low cost airline FlyBE forced them to quit these routes earlier this year. Eastern Airways maybe a little pricey but professional, excellent service and friendly staff makes up for it. I welcome Eastern Airways' return on these routes!

EASTERN AIRWAYS review : 2 October 2008 : by James Weir

Customer Rating : 2/5

I fly periodically with Eastern, and agree with earlier comments about the friendliness and helpfulness of cabin staff. However, their charges are pretty high, and although they are cheaper on routes they compete with flybe on, they are always more expensive. That is fine, but I recently had to fly back from NCL to SOU and got to the airport much earlier than expected. Eastern showed no flexibility re: changing my ticket and demanded I purchase a new ticket. Fair enough, so I asked for the taxes and charges to be transferred to the new ticket. Not only was this refused, but the ticket agent was adamant that the taxes are not fundable. They cannot have it both ways - charge full service prices and behave like a low cost. Ironically, if I was flying low cost such as Easyjet, I could have done this for about £30, but with Eastern wanted closer to £150! It is hard to swallow when I am regularly paying £240 return for a domestic round trip. That degree of inflexibility is going to force me back onto Flybe.

EASTERN AIRWAYS review : 2 October 2008 : by B Atkinson

Customer Rating : 5/5

Leeds Bradford to Southampton with Eastern Airways. Efficient, friendly check in at LBA, swift boarding and an on-time departure. Clean, smart aircraft, although I wouldn't like to do a longer trip on the J41! Informative captain, friendly professional cabin crew. Offered drinks including champagne and snacks, which was fine for the short flight. Arrived at SOU 10 minutes ahead of schedule. Very impressed with this airline and would use them again on this route.

EASTERN AIRWAYS review : 15 August 2008 : by Elizabeth Hawkins

Customer Rating : 5/5

Checked in by friendly and helpful girl at Leeds/Bradford. Straight through Fastrack. Eleven passengers in Jetstream so plenty of room. Flight attendant was friendly and welcoming. Drinks/snacks. Chatty captain. Landing at Southampton bng on time. Despite the extra cost (probably less if I didn't have to book the day before because of family bereavement) I will choose them if possible next time I fly. Before this flight I had never heard of them !

EASTERN AIRWAYS review : 16 July 2008 : by A Bailey

Customer Rating : 5/5

CWL-NCL easy check in, lounge very good, took a couple of minutes from lounge to seat on aircraft. One cabin attendant, fantastic service including complimentary drinks, snacks, sweets and hot towels on a 1 hour flight on 29 seater aircraft. Baggage reclaim at NCL took just a couple of minutes.