East African Safari Air Passenger Reviews and Customer Trip Reports
East African Safari Air - by J Yasser
20 August 2008
Nairobi-Juba return in Y class. First time to use this airline having switched from its competitor
on the route. Their online booking facility didn't seem to be working, so used a travel agent to
book. Both trips on an elderly DC9 with very tatty cabin interior that showed its age. Both flights
pretty full and departed on time. Meal service comprised of a snack-box containing a sandwich, slice
of cake and an apple, accompanied by hot & cold beverages. Cabin staff were friendly and attentive,
and also passed out complimentary Sudanese newspapers before takeoff from Nairobi, appropriate for
our destination. Acceptable value and would use them again, but the old untidy airplanes let them
down a bit.
East African Safari Air - by Sibiry Traore
28 July 2005
Nairobi-Kisumu R/T. Apparently domestic flights much better than
international. Only current jet service to KIS from NBO. Left on time,
arrived on time. Aircraft was DC9-10, half full. Uneventful flight.
East African Safari Air - by Stephanie Dinning
15 September 2004
What a shambles, a 12 hour delay then a 3hr wait to check-in luggage as
there was only 1 person working. No inflight entertainment because the
airline didn't have enough earphones to go around. The return flight was
worse. 24hr delay, sat in the airport for 5hrs unable to get food or
drinks. On landing at Heathrow we sat on the runway for an hour, as the
airline was in debt they were not priority for a gate. Now they have
ceased trading, good job as they would be bankrupt by now due to paying
compensation to very disappointed passengers.
East African Safari Air - by Simon Fox
27 August 2004
I returned to Heathrow from Mombasa 24.8.04 - a day late having been 14 hours late going out.
They couldn't by all accounts, pay for fuel at Mombasa and all kinds of rumours are floating about. The
cabin crew spoke as if the airline was about to go into liquidation. Book at your peril.
East African Safari Air - by Alastair Somerville
26 August 2004
We also had a bad experience taking off 12 hours late on the way over and some 24 hours late on the
way back. Considering we had been made to leave our hotel at 3am for at 7am we were not amused to
be left on the ground for a further 3 hours for "operational reasons to do with refuelling". Rumour
had it that there was a problem with paying for flights. Rumours abounded about the financial
stability of this airline and we were also told they were not allowed for fly back to Italy as they
have problems there and the plane was going to Paris that evening to collect their Italian
passengers. This really is a nightmare and travel companies should really make efforts to improve matters.
East African Safari Air - by A Shah
19 August 2004
A real disaster. Travel at your own risk. I was on a flight from London Heathrow to Nairobi on 5th
Aug, 2004. Initially, the flight was delayed by about an hour. However, the
plane was actually on
the take - off ramp at 23.32 (over 2 hrs late) and were stopped from taking off by the BAA because
the cut-off time to control noise pollution is 23.29. The pilot blamed the problem on BAA! We got to
our hotel at 03.00 and had to go to sleep without any dinner. It took EASA 3 1/2 hrs to get us to
our hotels. Next morning, the coach picked us up from our hotels at 07.00 in time to check in for
the flight which was now due to depart at 09.00. All passengers boarded the plane by 09.00. The
flight took off 3hr 45 min later!! This time, they blamed it on the catering company saying the
meals hadn't arrived. Can you believe this? I wonder what sort of management team runs this
airline. Total delay: 15.5 hrs!
East African Safari Air - by Jane Heritage
2 August 2004
East Africa Safari Air are appalling. They have now cancelled two scheduled flights from London to
Nairobi and show no signs whatever of intending to honour their tickets or assisting passengers to
make other arrangements. Avoid this airline at all costs.
East African Safari Air - by Nishal Shah
18 July 2004
Absolute shambles of an airline. They charged me excess baggage, understandable as my suitcase was
5kg over the limit!! £25 per kg which amounted to £125!! Then, my suitcase did not arrive at the
destination which was Mombasa. Upon my return to Heathrow I found my suitcase. This all happened in
May 2004 and I am still waiting for my refund of £125 from East African and we are now in July
2004!! What a joke. If their customer service carries like this for much longer then it I doubt this
airline will survive much longer!!
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