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Dragonair Passenger Reviews and Dragonair Customer Trip Reports



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Dragonair customer review :  21 May 2011 by Brian Horne   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Horrible check in service at Phnom Penh. The counter representative couldn't get their stories straight and lied to me multiple times trying to make me pay for my flight a second time. I think they are trying to run some type of scam. They had the nerve to ask me to pay for the flight in cash as this was their new company policy and that even though I paid via a credit card through a travel agency they said that they don't accept credit cards from the USA in Phnom Penh. Only when I threaten to call the police and report a scam did they grant me this one-time exception to their 'new' policy.


Dragonair customer review :  17 May 2011 by Karan Kothari   (India)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Hong Kong-Shanghai seats were just like premium economy. Crew excellent and very attentive. They didn't get my vegetarian meal request but still managed to serve me well.


Dragonair customer review :  26 April 2011 by Howard Chan   (Hong Kong)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Business

HKG-PEK-HKG Business. To Beijing flight seat is 11A. Can't understand why no AVOD implemented on A330. Still have some great movies. Unacceptable that we still have to review Kai Tak time as we have take bus from Gate 522. Returning seat 16K.Better meals than first flight.


Dragonair customer review :  23 April 2011 by T Patrick   (Hong Kong)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

HKG-Hanoi economy. Delayed flight (as is normal) by about 30 minutes and rather chaotic boarding as economy all told to line up separately- to get onto the same bus as premium. Onboard crew do dinner, drinks etc in a short time. Flight menu also given in French, English and Chinese before trolley reaches you.


Dragonair customer review :  21 February 2011 by T Impson   (China)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-HGH on a A321. Another good experience. Flight left on time and arrived a few minutes early. Cabin clean and crew helpful and efficient. Pilot gave updates on weather and other information. The only downside was the slightly cramped seat pitch and had the window seat which made it feel worse.


Dragonair customer review :  26 January 2011 by C Kowalski   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

HKG-TPE - Evening flight on A320 out of satellite terminal. Very easy taking the bus from the main terminal. Flight nearly full. Original equipment (when flight was booked) was A330, though my aisle seat request was honored precisely. Very short route for Dragonair, though service was very good. Attendants served dinner efficiently and offered coffee and tea service. Food very good, cookies also served, and orange juice. Seats were standard economy. No IFE system, but flight very short and by the time dinner was over we were desceding to TPE. TPE-HKG A330 from terminal 2. Early morning flight. Boarding efficient and easy. Flight only 1/2 full. Flight attendants were excellent and attentives. Breakfast was egg/omelet with noodles, orange juice, and pineapple cake. Large selection of English and Chinese newspapers offered at jetway entry. Baggage delivery at HKG seemed to take longer than usual.


Dragonair customer review :  25 December 2010 by N Chiang   (Canada)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Hong Kong to Shanghai Pudong. A330-300 overbooked Y with many upgrades given to pax with status, mainly seated in the 2nd section of business. Seats weren't special, the normal regional business one would expect, had a footrest and 135 degree recline but without a PTV. Service and food was awesome, despite the amount of pax and short flight. I find catering on Dragonair better than Cathay Pacific - almost seems as though Cathay doesn't really care about what they are serving. The senior purser and her crew were very friendly and attentive to pax. Although Dragonair seats are ill-equipped, a PTV is not necessary on regional flights where the airborne time is just barely enough for meal service.


Dragonair customer review :  13 December 2010 by Gael Dufoyet   (France)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Hong Kong - Guangzhou. Check in for the early morning flight was very busy at the airport. As I have a connecting flight that night on Air France, I asked the ground staff whether bags could be checked through to the next flight as one can the other way round. She made a lot of different calls but the answer was still no. The flight departed from the remote terminal (which seems to be a Dragonair exclusive terminal) which is a bus ride away. Take at least a good 15 minutes to get to the gate. Nothing could go wrong on a 30 minutes ride in the air. Upon arrival, checked with the Dragonair ground staff in Guangzhou and he was apologetic about my bag not being checked through and asked if I could lock my bag and he would keep it for me which I could claim it back that night from their office in the hotel opposite to the terminal. Wonderful service and their office does remain open as promised that evening.


Dragonair customer review :  20 November 2010 by Hiong Zhou   (Indonesia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

KTM-HKG-CGK, A330-300, very full flight, crew were very attentive, cabin was hot despite a midnite flight. Supper was okay, IFE was working OK but it was average. Had a better experience when we continued flying HKG-CGK where we were flying CX.


Dragonair customer review :  11 October 2010 by E Leung   (Hong Kong)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Hong Kong-PVG return, cabin crew friendly. Meals great on both and seats comfortable. HKG-PVG was A320 and return was A330 with no ptv's. Dragonair lacks PTV on the A330's.


Dragonair customer review :  27 September 2010 by S Black   (New Zealand)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

HKG-PVG. Business class seats were a joke - no in seat power, no ptv's, a requested meal that was awful, service 2nd rate - they jst seemed more interested in running around looking busy. Overall, really disappointed - not to mention the delays. They charge higher than everyone else and this is the product you get - simply, never again.


Dragonair customer review :  14 September 2010 by Z Mathew   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BLR-Shanghai-BLR - I was anticipating an good experience as I had flown Cathay once before. However was very disappointed. The seats were tight and cramped. The service was efficient but no one had a smile on their face. It felt like they were there just to do their job. The food was OK, nothing to write home about. Was happy when we landed at our stop over in Hongkong. Flight from HK to Shanghai was much better. Much more better service but again food was average. Return flight was delayed by an hour and a half and we thought we would miss our connecting flight but that flight was also delayed from Hongkong. Long lines to board the aircraft and the air conditioning was not working either in the airport or on the plane, when we went in. Took some time for the plane to cool down. Again the crew was not a happy-looking lot. Maybe it must be this sector? Next time will try another airline when flying in this part of the world.


Dragonair customer review :  31 August 2010 by Kelvin Chan   (Hong Kong)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-KHH return. The first leg was A330 with first class, return A330 with long-haul product. Business class seats were open for economy class passengers on the first leg and were fantastic with great legroom and comfort. Meal was nice. Return flight standard, with PTVs. The meal was okay, though not as great as the first leg.


Dragonair customer review :  18 August 2010 by Joe Yip   (New Zealand)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

TPE-HKG on A330-300. Flight on time. Very comfortable interior with personal TV. Excellent service from cabin crew - friendly and polite. Decent breakfast meal with a pineapple tart (Taiwan local snack). However, the TV screen was very dim although the brightness was maximized.


Dragonair customer review :  27 July 2010 by Kelvin Chan   (Hong Kong)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-PNH return. The first leg was A320, while return was A330 with first class. The meal was fantastic for the first leg, but no inflight entertainment. For the return leg, the service was a surprise! Maybe is because I was sitting at the rear of the aircraft, the western meal choice was no longer available. However, crew were nice to give us their crew meal (beef noodle).


Dragonair customer review :  16 July 2010 by N Paterson   (New Zealand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-PEK PEK-HKG. Compared to the economy seats on Cathay, these older seats were like a layzboy. Food good and staff friendly attentive. The check-in staff were very helpful as well.


Dragonair customer review :  4 July 2010 by N Werner   (Switzerland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

HKG to Hangzhou with 0800 flight in C class. Arrived 45min prior to departure time and just made the flight in time, as there were so many people queuing for immigration and security. Also our gate was at the new North Satelite Concourse which meant, that we had to take a bus to reach the terminal. Flight attendants were efficient and friendly throughout the flight and handed us drinks and blankets before we departed. Breakfast was not too bad and service great. The aircraft was an A321 and had quite comfortable business class seats for a regional plane. We arrived early in Hangzhou and got our luggage fairly quickly. However the priority labels are not really usefull in China as they just throw out the first luggage which comes out. This is however not Dragonair's fault. Their inflight product is superior in comparison to their other rivals.


Dragonair customer review :  23 June 2010 by T Patrick   (Hong Kong)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-Beijing. Good outbound, food and tvs all fine, good service and all went well. Return- delayed 40 minutes on plane. Apparently this happens all the time and Dragonair are famous for being late. The flight was fine but I find Dragonair late by more than 30 minutes 60% of the time, not good.


Dragonair customer review :  11 June 2010 by David McNabb   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Hanoi-Hong Kong. Great cabin crew, professional and courteous. Free newspapars, great food and comfortable seating.


Dragonair customer review :  29 April 2010 by Paul Creus   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Beijing - Hong Kong. A330 was relatively empty. Bottle of water in seat back. Food was ok. Older entertainment system but good movie shown. Excellent service and courtesy shown by cabin crew.


Dragonair customer review :  5 March 2010 by Lei Wu   (China)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

XMN-HKG, A320 cabin facilities are outdated, poor legroom. Cabin staff are very kind.


Dragonair customer review :  22 February 2010 by M Palmer   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

HKG-FOC-HKG Top marks for the cabin crews on both flights. Very attentive and delightful service, with excellent meals both ways. Seats quite comfortable for the 1.5 hour flights. My only negative encounter was with Dragonair counter staff on the return. I checked the webpage for baggage limitations before showing up at the airport. When checking in, we were told we could not take three bags each, even though the webpage clearly said otherwise. After much discussion we were permitted to proceed, but my advice is to get something concrete from them in writing on baggage allowances before flying with Dragonair.


Dragonair customer review :  18 February 2010 by Chris Tringham   (Hong Kong)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

HKG-BLG-HKG. Outbound trip - flight announced as ready for boarding when it wasn't (typical for Dragonair), and took off 30 minutes late. Plane had been changed from what is shown on their website, with a seat that that is not appropriate for a 6 hour flight (narrow, poor legroom and limited recline). Return trip departed 90 minutes late, better seating, but front row was quite noisy and hard to get any sleep. Landed about 40 minutes behind schedule. If the flights took off on time and used the configuration they advertise then this would be a decent option, but hard to recommend as it is.


Dragonair customer review :  23 January 2010 by Kelvin Chan   (Hong Kong)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Hong Kong to Shanghai is just a quite short journey, around 2 hours flight, but KA provided a long-haul aircraft which includes PTV. Inflight entertainment enjoyable. 1 hour after departure, the cabin crew served us meal. The food tasted very delicious, also Haagen-Dazs ice cream was given. The service was also great.


Dragonair customer review :  25 November 2009 by Mark Hurter   (Switzerland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-PVG-HKG. Cabin crew very friendly and helpful. Crew ratio seems higher than other airlines with same aircraft type. Service is friendly but a bit chaotic in a charming way. Seems to be KA standard. Outbound on A330 with entertainment system. Seat pitch rather tight compared to other Asian carriers, one noticed it on the inbound flight on an A321 that was full. Unfortunately PVG ground crew (China Eastern staff?) allow huge suitcases as cabin baggage. Therefore people that do not participate in the gate scrum end up having their cabin luggage under the front seat with no room to move at all due to the tight seating. Food was good and ice cream a very nice touch. A pity that at PVG for regular economy class check in 4 counters were open, for e-check in only one. This counter was blocked by a family having way to much luggage and none of the ground staff had the idea to invite people from the baggage drop of queue to the regular one. Upon request they tried to but passengers from other queue ignored it and staff just did not care any longer. A good 4 star experience.


DRAGONAIR customer review :  30 October 2009 by Roger Leung   (Hong Kong)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-PVG-HKG. Have become a big fan of online check in with all airlines now, and Dragonair was no different, efficient and no fuss. I was in the departure lounge for a late lunch within 15 minutes of arriving at HKIA. A321 aircraft was clean and comfortable. Seat width was better than expected from this type of aircraft. A hot meal was served on this flight, and was a surprise as it was only a 2 hour flight. The flight attendants seemed to be rushed off their feet, but all coped well with their duties and managed to keep a smile for the passengers. Return flight was similar. The only downside was that we still had to be transported by bus to the aircraft from the gate, and vice versa on the return flight. I would have thought given the size of HKIA, and Dragonair being based out of Hong Kong, they would have a gate with a walkway to the aircraft. There was a walkway to the terminal at PVG.


DRAGONAIR customer review :  19 October 2009 by C Sterling   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-PVG. Boarding chaotic with everyone rushing the jetway at once. A330 aircraft, very clean interior. Seats were comfortable with a decent pitch. Water bottle was placed in each seat pocket, no IFE but short programs shown on main screen. FA's were very friendly and visible. Menus were distributed followed by a full lunch and then Haagen Dazs chocolate ice cream. Drinks were plentiful throughout the short 2 hour flight. Very enjoyable flight.


DRAGONAIR customer review :  28 September 2009 by Y Ren   (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Business

HKG-HGH, PVG-HKG in J Class. Lounge at HKG airport was weird, one does not have shower facility. Lounge at PVG was good, big step up from old lounge. Onboard service was average, food fantastic. AVOD was really bad, A330 and A320 does not have personal TV. Dragonair really should upgrade its facilities in Business class. I would prefer Air China business class than Dragonair.


DRAGONAIR customer review :  19 September 2009 by J Martinez   (Hong Kong)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Hong Kong-Chengdu. Flights fine, but late both ways and delayed on plane. Actual flights fine but delayed on 2 other flights recently to Shanghai and Beijing with little explanation.


DRAGONAIR customer review :  29 August 2009 by J Tou   (Singapore)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

HKG-TPE both ways. Not a nice experience travelling with Dragonair. There was a passenger (an old lady) sitting beside me who had made an on-line request for a vegetarian food. However the flight attendants had missed her out. No apology was given to the lady but a rude flight attendant said: "Are you sure you have made a special request online?". The food is OK for both ways. Will still consider Dragonair if I do not have a tight schedule connecting other flights at HKIA, but Dragonair will be definitely not my first choice.


DRAGONAIR customer review :  25 August 2009 by P Galbraith   (Thailand)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Phuket to Hong Kong. Astonishing experience with this airline, my business trip ended a couple of days early but there were no business seats available, wanting to get home quickly I downgraded myself to economy but asked if I could still go to the business lounge to wait for the flight. I was rather rudely informed that would not be possible. This rather thoughtless act on Dragonair's part means I will now avoid them at all costs in the future.


DRAGONAIR customer review :  13 August 2009 by C Price   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-PEK in Y class. A good experience all round. A newish A330 with seat-back TVs, economy class 75% full, and I felt the space was quite tight with someone sitting in the adjacent seat. Meal was delicious as was Haagen Dasz ice cream handed out. There was in-seat power too, which is rare in economy! Dragonair felt like a full-service airline, whereas Air China on this route always felt dated and slightly unsafe!


DRAGONAIR customer review :  9 August 2009 by H Wong   (Canada)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-PEK A330. The crew was experienced and did their utmost best to satisfy a customer, since the flight was half empty, the FA offered me a second meal and ice cream which was delicious for Economy food. PTV not AVOD, but Dragonair have good movie choices on the flight. The seat was comfortable with adjustable headrest.



 

 
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