Dragonair Passenger Reviews and Customer Trip Reports

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DRAGONAIR customer review :  1 March 2009 : by T Patrick

Hong Kong - Shanghai Economy. In town check in great. Boarding fine, plane clean. Seats fine but rather thin at lower back area, when someone reaches for the magazine you do feel it! leg room fine. Service attentive, lots of attention to safety detail. Meal well served, good choice, tea served and wine was offered 4 times. Flight very quiet- about 25 pax. No tvs/headphones. All in all very impressed.

DRAGONAIR customer review :  13 February 2009 : by T Patrick

HKG-Sanya. Check in downtown, got aisle seats. Seats rather small but ok for a short flight. Snack was a dry biscuit and service pretty rushed and stewardesses dont interact. Delays in Sanya and check in opened with a huge rush to the desks- don't get behind a 'group' booking or you there all day. I would describe Dragonair as the poorer relative to Cathay. Be careful when booking Cathay as they codeshare routes.

DRAGONAIR customer review :  2 February 2009 : by R Graf

PVG-HKG in Economy. Arriving at the airport, my scheduled flight was delayed 1 hour already (it turned out, every flight leaving PVG to HKG that days was - at least 40 min. late). At check-in, my ticket was changed free of charge to an earlier flight that was about to board at the time of check-in. No problem, even though I had luggage to check in. Very professional handling. The short flight itself was very pleasant. Highly attentive and friendly service, excellent food. An enjoyable experience and highly recommendable. The only factor not so nice was the ticket price.

DRAGONAIR customer review :  24 December 2008 : by P Smith

PEK-HKG business class. What distinguishes Dragonair for me is the quality of the service - friendly, thoughtful and highly attentive. That was the case on this flight. Another positive is the quality of the food. On the downside, their planes are a little tired. Mine was an A330 with only overhead video screens. Nonetheless, Dragonair is a class outfit that is worth flying.

DRAGONAIR customer review :  1 December 2008 : by J Kemp

HKG-BLR in business. The discomfort of the seats in business was made up by the extremely pleasant nature of the flight staff. This flight leaves HKG at 10 PM and lands in Bangalore at 01:30 local time, after a 6 hour flight. While the schedule of this flight allows for uninterrupted days at work in both locations, the comfort onboard ensures that one will indeed be bleary eyed on the day of arrival. The seats are hard, and do not adjust to an angle conducive to sleep. The seat is either too angled or too pitched. This is perhaps the only direct, non-stop flight between HKG and BLR, and this is where the value lies. Any other connection would probably add another 4 hours to the trip --but Dragonair must improve the comfort onboard - these seats may work for the Beijing run, but this is their longest itinerary and if Dragon wants to play in this space, they need to adapt their product accordingly.

DRAGONAIR customer review :  30 November 2008 : by Yi Ren

HKG-PEK Y class, PVG-HKG J class, both trips was pretty average. Bought as CX flight. PVG-HKG was delay due to air traffic control for 2 hours. Missed my connecting flight to BNE. Landed in HKG, the staff are not interested to help - just give me a new boarding pass in 12 hours later and a lunch voucher. I am QF gold member and there is not a sign KA staff (at least the ones I dealt with) showed interested to help. If you have problem? sorry too bad too sad - take it or leave it!

DRAGONAIR customer review :  17 November 2008 : by P Smith

HKG-PEK, business class on older A330. Plane was a bit tired but the cabin crew and food made up for it. Very attentive staff and very high quality food for a 3 hour hop to Beijing. Plane departed and arrived on time. I would recommend Dragonair for flying in and around China. !

DRAGONAIR customer review : 2 September 2008 : by Tom Hill

Customer Rating : 5/5

Chengdu to Hong Kong. Our original flight was canceled because earthquake relief needed the airspace. Found out in plenty of time and the airline rescheduled for us. New equipment, charming FA's. Flying in and out of China on Dragonair also means you can avoid the international/domestic transfer mess one goes through at Guangzhou when flying China Southern and several other carriers.

DRAGONAIR review : 12 August 2008 : by S Morton

Customer Rating : 1/5

Hong Kong to Beijing Economy class. On checkin we were informed that the flight had been cancelled due to "Operational Problems". Dragonair employee did not know the reason. It took about 30 minutes to be checked into a later flight - quite long considering that we'd already checked in bags the day before. At the gate we were finally given the complementary vouchers we should have received at the checkin counter (I completely forgot to ask at the time) - would have been nice to get these before to cover costs of meals. My wife and I travelling with a 2 month old child and had to board along with everyone else. Flight attendents did not even help us with any of our baggage even though we passed several of them on our way to our seats. Upon arrival discovered our baby pram had been damaged - it appears the pram was simply dumped in the hold without any form of protection. Ground staff didn't want to know about problem. Another couple's baby pram had been broken and ground staff were completely disinterested in helping. Contacted baggage agent in baggage hall and treated with the same indifference. This after discovering an item checked into fragile hold broken too. Eventually had to force them to file a report - I think they believe we were only after money. Contacted the next day by the agent and told that Dragonair are not prepared to do anything to help. Contrast this with Cathay Pacific where they provide bags to protect prams, and staff are very attentive.

DRAGONAIR review : 7 August 2008 : by J Rakete

Customer Rating : 4/5

PKG-HKG A321, Economy class. Dragonair lounge in Beijing is pleasant but offers only limited selection of fresh food, no real fruit juices, and very little international press. On the plane, seats are comfortable and have sufficient legroom. Crew very friendly, offered water throughout the flight. Food mediocre. Plane was criminally empty (less than 20 passengers) - in our times of climate change, such flights should probably better be cancelled.

DRAGONAIR review : 29 July 2008 : by E Livingston

Customer Rating : 5/5

CTU-HKG and HKG-PEK in economy. Very impressed with Dragonair. Planes well equipped. Food good. Cabin crew very helpful. Would use again without hesitation.

DRAGONAIR review : 12 July 2008 : by R Wang

Customer Rating : 4/5

Hong Kong to Kunming economy class. A320, was okay. Crews helpful. However, the meal served was not tasty. Few free drinks were offered. There wasn't any inflight entertainment system on board but it is not really a issue since it's just an 2 hour flight

DRAGONAIR review : 12 July 2008 : by G Dufoyet

Customer Rating : 5/5

Hong Kong-Beijing return business. Both sectors operated with old aircraft but the business class seats are roomy and comfy enough for a 3.5 hours flight. Although they have a daily special on their menu, the catering on the way out was exactly the same as the flight a week ago to Shanghai which was a bit boring. Cabin crew are as usual very Dragonair like. Friendly, efficient and not hiding from passengers. Return was held for 1.5 hours in the aircraft due to runway congestion in Beijing but the pilots and the cabin crew kept passengers informed every 20 minutes or so. They are doing a promotion with ARIA (a restaurant) in Beijing which makes the menu quite interesting. Definitely miles better than Air China on the same route and much more convenient than Cathay Pacific given their more frequent flights.

DRAGONAIR review : 17 June 2008 : by M O'Brien

Customer Rating : 4/5

HKG-PVG as part of a longer tripped booked thru Cathay Pacific.. Flight was on an aging A330. We were impressed to find individual water bottles in the seats upon boarding. Flight attendants were professional and very efficient. An edible lunch was served with ice cream for dessert. Flight was on time and luggage made it, so all in all a nice flight.

DRAGONAIR review : 7 June 2008 : by D Chan

Customer Rating : 2/5

PVG/HKG Economy class. KA reservation system was incapable of advance seat selection when you booked your flight. Seat could only be assigned at airport check-in. Boarding for First, Business and upper tier OneWorld members began at about 6:05PM with general boarding about 5 minutes later. It was chaotic as KA did not board by row number. Plenty of newspapers were available on a cart at the aeroplane door for passengers to help themselves. Assigned an aisle seat in the last section of A330. The interior condition of the plane was good and clean. A 330ml bottle water and headset placed in each seat pocket. Seat pitch was very tight and marginally adequate for the short flight. Flight took off at about 7:50PM as rescheduled and arrived at HKG about 1h 20m late. It was a very bumpy flight with the seat belt sign “on” almost the whole flight. A hot dinner was served shortly after take off with a choice of beef or chicken - tasty and was of good portion. Drink offered at the same time. FA did not come around later to offer the usual coffee or tea. Wine was available on request free of charge. Meal tray removed promptly. IFE was big screen and there was no PTV. Checked baggage delivery was very slow. I did not get my bag until about 45 minutes after stepping off the aeroplane. All in all, a very mediocre flight and sub-standard ground service.

DRAGONAIR review : 29 April 2008 : by W Bhotia

Customer Rating : 4/5

Economy HKG to Shanghai, checked in no problem, food good, arrived on time. Pudong (Shanghai) to HKG, check-in was a nightmare, lining up in economy line with 1 hour left, then some lady shouts out to move to another line, lined up, then the lady shouts that the opposite counter is also for that flight, mad scramble everywhere, very disorganised.

DRAGONAIR review : 27 April 2008 : by Ana Berger

Customer Rating : 1/5

Similar experience as Cherrie Hon: my confirmed business class seat on the KA 820 on the 2nd of April was overbooked and I was put on a later Air China flight. No explanation or apologies. I traveled together with a colleague so being on the same plane important as pick up and meetings panned. I was told the plane was fully booked. I did surely not meet the competent, friendly staff Tom Hill is talking about. Staff completely indifferent to my issue: took me a lot of time, efforts and frustration to get a seat in economy class (to find out that plane was absolutely not fully booked, only business class was). I reported this incident though the website of Dragon air but Dragon Air does not bother answering so far.

Dragonair - by Trevor Olding

11 April 2008  Customer Trip Rating :

Hong Kong to Shanghai in business class on A330. The seats were the old style C class seats but were very comfortable and ample leg room for this short flight - not sure I would want to use them on some of the longer sectors the Dragonair fly. The cabin was clean but well worn. The food service was adequate and there was a daily special option as well which seemed to be the best choice but only if you liked fish. The crew provided a good service but was lacking in smiles which is unusual for an Asian crew. Dragonair lounge at Hong Kong is large and kept spotlessly clean by the staff it has a good selection of hot and cold snacks, the drinks selection was also good. Being one of the larger carriers operating out of Hong Kong the lounge is, as you would expect, a very busy place. Would certainly use them again. Are they as good as Cathay Pacific, no but then there fairs are a cheaper so for the money they a probably the best option on this route.

Dragonair - by Tom Hill

7 March 2008  Customer Trip Rating :

Dragonair is the best airline in China, with competent, friendly staff and spotless, comfortable equipment. We travel from Chengdu to the USA yearly, sometimes more often, and Dragon Air/Cathay is always our first choice.

Dragonair - by Cherrie Hon

15 February 2008  Customer Trip Rating :

I booked flight KA622 on 14th Feb from Hong Kong to HangZhou (19:55) to attend a company meeting on Friday 15th Feb. When I arrived HKIA on 14th Feb (around 18:50), I was told that the flight was overbooked, and I could not check-in. This is ridiculous and the explanations are unacceptable. Overbooking is not my problem. If Dragonair does not have enough passenger carrying capacity, please do not confirm my booking. Somebody in Dragonair mistakenly took away my seat for another passenger. This was confirmed by their staff. Well, this is Dragonair's mistake, not the passenger's mistake, and I'm the one who suffered because Dragonair only wants to maximize its profit without considering passenger's feeling. They also said that higher check-in priority is given to members, because I am not a member, my seat was released by somebody. This is a discrimination. Who cares what their priority system is about? I paid for my ticket, and they confirmed my booking, therefore Dragonair is obligated to deliver. I requested full refund of my ticket. However, they basically told me full refund is not guaranteed and need to be requested. I felt like being robbed by  Dragonair. They offered me an alternative to take another later flight to Shanghai, and arrange local transportation from Shanghai to HangZhou. By the time I arrived Hangzhou it would be after 4 am in the morning (15th Feb). This is unacceptable. I am very surprised about the poor customer service and crisis handling skills of Dragonair.

Dragonair - by Eric Bateman

22 January 2008  Customer Trip Rating :

HK-Shanghai return. Check in took seconds at both ends, boarding similarly efficient, friendly crew with good food. Why can't European airlines be like this. Well done Dragonair.

Dragonair - by Steven Khu

8 January 2008  Customer Trip Rating :

HKG-Xian-HKG economy class. Flights were full both ways (on Airbus 320), but service was very good, and food was excellent. Friendly and efficient staff, clean planes made this trip a pleasant one. Highly recommended.

Dragonair - by Helmut Mutschler

20 December 2007  Customer Trip Rating :

Phuket to Hong Kong in Y Class. Boarding in Phuket smooth. Airbus 320 which was only 60% full. Food and bar-service done after take-off. The crew of six were helpful and polite. Service was very good, food quality and quantity perfect for a 3,5 hour flight. Crew came by with water and juice and full bar service on request was offered. Seating with lots of legroom compared to europaen airlines. Flight landed on time in Hong Kong. No IFE on an Airbus 320, but for the short flight no problem.

Dragonair - by Helmut Mutschler

7 December 2007  Customer Trip Rating :

HKG to HKT in Y-Class. A320 less than half full and service outstanding. Choice of 2 hot meals (pasta or chinese food) after a bar service. Newspapers offered. There was no entertainment but no problem. Crew served drinks on request and came by with water and juice. I can recommend Dragonair.