Dragonair - by Peter Gordon

31 March 2007  Customer Trip Rating :

HKG - PVG Economy. Travelling with Dragonair is like stepping back ten years in time - and thats meant as a great compliment. Free newspaper, meal and drinks and excellent service from the FAs. Limited IFE (screens in the ceiling) but thats not really a problem on a 2.5 flight. The downside is the price which is also a bit like going back in time.

Dragonair - by M Stamm

26 March 2007   Customer Trip Rating : n/a

Flew Economy on an Airbus 330-300 from HKG to PVG. Was ticketed for the 1:00 pm flight but asked if I would be willing to take the 12:00 noon flight instead. Agreed to this and made the flight, although this made me feel a bit hurried through the security process. Very nice experience all the way around with efficient check in, very comfortable seats, good food and great service. Recommend highly.

Dragonair - by Bob Gatecliffe

15 December 2006   Customer Trip Rating : n/a

HKG to Nanjing A330 - Shanghai to HKG A321. Both business class and totally different experiences. Check-in in HK was smooth and hassle free. The Dragonairlounge is very good, comfortable with expansive views across the airport runways etc. The flight from Hong Kong to Nanjing was superb. New A330 aircraft with comfortable lie flat seats. Inflight service was exceptional in all aspects and all this for a 3 hour flight! The flight Shanghai Pudong to Hong Kong was terrible but not for any fault of Dragonair. At check-in I was asked if I would like to catch an early flight. I enthusiastically said yes. Had no time to wait in the lounge so went straight to the gate. Boarding was delayed by 30 minutes. Bus to aircraft. Boarded and waited for take off! There we sat for 3.5 hours! No aircraft in or out of Shanghai Pudong airport for 3.5 hours due to as I found out later for a security exercise? We were given a food box of nibbles and drinks if needed during the wait. The FA's were great and sympathetic. Some passengers were obviously panicking about connections. The FA's were doing their best to relay information, but all of this was outside of their control. When we did take off the in flight service was as expected superb and attentive. Hong Kong is a great hub to start from and Dragonair is a great choice when connecting for flights into China. A very good airline.

Dragonair - by H To

10 December 2006

Recently flew from Hong Kong to Taipei and back as well as HK to Shanghai. Service good as usual. The planes (seems they only have Airbus) and toilets are clean. The flight is 2 hour to Shanghai and Taipei. I was upgraded twice to business class in the past and the legroom was great. The only downside is the price, it is the most expensive airline to fly to Shanghai from HK.

Dragonair - by John McCormick

5 November 2006

Chongqing-Hong Kong-Taipei. Economy Class. First time on Dragonair and we were impressed. Spacious, new A330 aircraft, on-time departures, professional, friendly cabin crew. Food was simple Chinese-style fare but tasty and fresh. Coffee was exceptionally good. We will fly this airline again.

Dragonair - by Hiroshi Murata

1 November 2006

Round trip from Tokyo NRT to Hong Kong, Y class. Check in at NRT, operated by NH, was quite smooth and efficient. Boarding gate was one of the farthest at NRT's new Terminal One, we had to run to the gate. We like A330 because of its seat plan, two seats between window and aisle on Y class. On outbound trip, there was no PTV screens, main screen was too small. Inflight magazine was nice enough for a four-hour flight. (We saw private screens on inbound trip) Meal lacked quantity, but we liked finishing with Haagen Dazs and Chinese tea. Crew was always kind and smiling, but seemed a bit too busy. It was even worse blankets weren't provided on inbound trip. Air-con doesn't provide humidity.

Dragonair - by Judith Gersten

28 August 2006

I flew in business class from HKG to Tokyo – new A320. Excellent service. My connection flight to HKG was delayed in 15 min but Dragonair flight did not take off until me and another passenger arrived. Seats, food and crew were very good. Preferred airline (much better than Cathay Pacific) to use from HKG to Taiwan Japan and inside China.

Dragonair - by Alex Valentin

15 August 2006

Shanghai to Hong-Kong and find them better than lots of others airlines (Delta, American Airlines, Alitalia) on long haul flights. At the Pudong Airport of Shaghai check-in and boarding were very quick and organized. The aircraft was an Airbus A 330 with comfortable facilities: in economy seats had a good leg-room, and all pasengers had pilows, blankets and a bottle of water. A correct in-flight entertainement was available on a main screen. After take of a good lunch with two choices of main course was served by the excelent cabin crew (very profesional and smiling).

Dragonair - by Bob Gatecliffe

14 July 2006

HKG-Nanjing. Flight on A320 in Business Class. Flight left 55 minutes late. Seats okay, food okay, FA's very good. Entertainment was disappointing but for 2.5hr flight I was not too bothered. Overall not a bad experience and for me Dragonair is still the airline to fly with if you are using HKG as a hub for China.

Dragonair - by Frank Walsingham

21 June 2006

HKG to PVG Shanghai. This was only a 2 hour flight on a newish A320. The crew were helpful and efficient. The food was unremarkable. The toilets were kept clean. Seat pitch and comfort adequate for a short flight. The IFE system was a primitive pop-down screen and appeared to show nothing but advertising, mostly in Chinese. There were no audio channels. The inflight magazine appears to promise a large variety of English and Mandarin/Cantonese content for this flight, but none were available. The overall experience was adequate for such a short flight. The flight is however quite expensive and you expect more for the amount paid.

Dragonair - by Jeffrey Wong

20 April 2006

Round Trip between HKG and Xian, both with a new A320. Excellent seat with a good pitch(Y class). Hot good were served and taste good. So disappointed with the entertainment (no TV, Audio channels but only magazines) The FA's were great.

Dragonair - by Ewan Barr

3 February 2006

HKG to PVG, Business Class. Overall a very pleasurable experience with a friendly crew, excellent food and lots of space on the A330-300. Dragonair are under pressure from China Eastern, when it comes to price on this route, but they are still the clear winner. Dragonair lounge in HKG is very comfortable, if a little "spartan". Was surprised to be bussed to aircraft at HKG but all in all a very nice journey throughout. Thoroughly recommend.

Dragonair - by Rathin Roy

20 December 2005

PVG-HKG Business Class Check in was reasonably efficient, but boarding was completely messed up. There was a gate change about which there was no announcement, long queues at gate - boarding without any priority to Business Class passengers. OK inflight service. Much inferior to Cathay Pacific overall. I hope CX gets permission to fly this route soon.

Dragonair - by Roger Stone

13 November 2005

I also have now experienced an excellent flight with Dragonair. I recently flew HKG-PEK-HKG (with further connections to and from Australia on Cathay Pacific). The check-in in Hong Kong was through their excellent Kowloon Station check-in facility while in Beijing through normal procedures. Even though I arrived a little too early for check-in in Beijing a very courteous Dragonair staff member facilitated my check-in when it was appropriate to do so. Inflight service, as stated regularly in these columns, was very good with the extra attention to detail we weary travellers so thankfully need. This occurred despite the fact the aircraft on the return leg (KA901) was full of Chinese holiday makers, possibly on their first ever flight. If you are flying to China, especially via Hong Kong, then do not think twice about flying Dragonair.

Dragonair - by Yves Baert

12 November 2005

I've flown a few times between PVG and HKG, always in economy and both on Dragonair and China Eastern. I must say Dragonair outperforms China Eastern every time. Cabin crew are extremely friendly (they know how to put a smile on their faces) and the food's better as well. However, Dragonair is more expensive than China Eastern but it is well worth it. It should be compulsory for Chinese FAs to take a Dragonair flight and watch how it's done. It's the small things like a smile that we remember.

Dragonair - by Michael Kiepert

6 November 2005

HKG-PVG First Class. The transfer in HKG is always a nice and swift. The Dragonair Lounge is nice, since it is very open and you can watch the people at the check in gates below. Arriving from SFO, showers would be welcomed at this lounge. The boarding was a bit delayed and so was the take-off. The flight attendants very nice and a good breakfast was served. With the choice between western and chinese food, I opted for the very tasty chinese dishes. The aircraft was a Airbus 330 with the new seats, lie-flat style. They are similar to long-haul business class seats and, in my view, share some of the problems, as I can compare to the Swiss business class seat. The cushions are on the hard side when sitting and lounging. The lie-flat option for a 2 hours flight is not so important. I must say that I preferred the old 1st class seats, they were more comfortable to me.

Dragonair - by Pierre Chevalier

21 October 2005

PVG-HKG, Economy Class. Due to the high number of frequencies on that route, there is a whole check- in row dedicated to KA at Pudong Airport. Check-in smooth and fast, no waiting and polite staff. Boarding on time. I was at once impressed by the aircraft, an A330, apparently brand new. We even had personal IFE screens, quite surprising for such a short flight (less than 2 hours)! Slight delay because of air traffic congestion, I read after that it's usual in China, maybe because of the increasing number of flights? We were served a hot meal. As I was hungry, I even got a second one! Such service doesn't exist anymore in Europe (even less in the US). Great crew, young and elegant flight attendants, very nice and polite.

Dragonair - by Maggie Ni

16 February 2005

KA 808 HKG-PVG in February, Y class. Convenient flight. FA´s very responsive to PAX. FA came immediately seconds after my request. Warm meal on the flight. (1 h 40 min.) Would also like to speak out my respect to the British captain, who has flown the plane on that stormy and rainy evening. Very gently and comfortable for the passengers.

Dragonair - by Jon Soong

28 January 2005

Nice Flight. I flew from HKG to PVG last summer, and was surprised at how nice the service was in business class. Seats are a little disapointing for International travel, they beat anything that US airlines use for comparative length domestic seats. Food was good, but the best was that the flight attendants noticed how much my girlfriend and I liked the free champagne, and just left us the bottle!

Dragonair - by C Wong

25 January 2005

Flew to Xiamen, Kota Kinabulu and Shanghai (from Hong Kong--all Y class) in Dec. 2004. The flights were punctual, and the cabin crew were professional and courteous---as always. Hot meals were served on each (short) flight, but the food is of "general airline quality". Still quite satisfied with DA, considering that most airlines in North America only offer peanuts and pop for flights less than 3-4 hours. I've flown on Dragonair many times, and would definiately fly with them again.

Dragonair - by Xuess Wee

1 January 2005

Hong Kong-Haikou (Hainan Island) sector; Economy. Short journey of about 1hr. Plane used on both sectors were Airbus 320s. Service was alright; nothing to fault, though the return journey was better as the stewardesses smiled more. As the journey was short, there was no inflight entertainment. A simple snack was served with drinks. Took a while to locate the check-in counters for KA in Haikou's Meilan Airport though - tucked away in an inconspicuous corner which was actually the de-facto "International Terminal".

Dragonair - by N Kwok-foon Wu

11 December 2004

KA430 flight in the evening on 4th December from Hong Kong to Kaohsiung,Taiwan, Republic of China and the KA437 flight back on 7th December 2004. In-flight services were good during these short-hauls.  Flight schedules were on time and flight attendants' services were efficient and responsive - which are my points for choosing KA. Would fly Dragonair again next time!

Dragonair - by Steve Fenton