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Dragonair Passenger Reviews and Dragonair Customer Trip Reports



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Dragonair Customer review :  24 June 2013 by J Chua    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Dragonair in June, 2013 from HK to Okinawa, Japan and vice versa. Flight was delayed for around one hour for both sectors, really could not recommend this airline. Though its rate charged was not 'budget' in any way, the flight certainly felt like a Budget flight - you had to ask for cushion and blankets, there was no inflight entertainment for the 2.5 hours flight and food given was below par.



Dragonair Customer review :  6 June 2013 by James Halley    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have been flying regularly from CNX to HKG as the flight avoids the need to transit BKK, and its worth the late arrival in HKG for that alone. Flight is often almost full thanks to Chinese tour groups. Normally the flight is uneventful and the professionalism of the crew stands out. They are firm but polite in keeping order among the tour groups which is often not easy. One major negative was the meal on the HKG-CNX sector. They offered beef or chicken. I chose the chicken option which turned out to be inedible. I complained after the meal service was complete and they changed it for the beef option was quite tasty. As always the flight was slightly early. Pity their latest A320s aren't fitted with an entertainment system. PG has this for the 1 hour flight from CNX to BKK.



Dragonair Customer review :  8 May 2013 by J Curtain    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Taipei, 25 April. I was very impressed with Dragonair. The service was very efficient and polite. The IFE was limited and the food portion was a bit small, but quite OK for such a short flight.



Dragonair Customer review :  22 April 2013 by T Impson    (China)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Hangzhou to Hong Kong at the beginning of April and had 2 of my best Dragonair flights to date. The flights were empty with PTV both ways as both flights on newly acquired A330-300`s from CX. The food and service was great, I would say better in fact than CX. Both flights left on time and arrived early with the usual good updates from the flight deck and crew. I will keep flying KA when I have the chance.



Dragonair Customer review :  19 April 2013 by T Impson    (China)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HGH-HKG return in March. Good flights and safety conscience crew with good updates from the flight deck. Aircraft had decent legroom and food was ok except they ran out of the western option when the flight was only around 60% full - but with only a 2hr flying time its not really an issue.



Dragonair Customer review :  18 April 2013 by Evan Corkrean    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-Beijing. Great service but the meal was average for airlines. The cabin was 10% full so I was able to lay down on a row of 5 seats and take a nap. There was also excellent touch screen TVs with good English language movies and shows.



Dragonair Customer review :  18 April 2013 by T Impson    (China)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew HGH-HKG return in March. Both flights on time and planes in good condition. Leg room better than I remember and decent food. My only complaint would be that they ran out western breakfast with a load factor of around 60% but considering the flight time is only 2hrs food is not really a big deal. Staff great as always.



Dragonair Customer review :  17 April 2013 by G Dufoyet    (France)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKT-HKG-DAD. Evening flight from Phuket to Hong Kong. Check-in in Phuket was fast, no queue and took the agent less than 2 minutes. Flight attendants seemed to have adopted the holiday mood and were very cheerful and chatty with all passengers albeit in their new but not eye pleasing uniform. Full business class but they were very efficient and finished a cocktail service and a dinner within 90 minutes after take off. They even did a second cocktail service just before landing for a 3 hour flight. I chose the Thai duck curry for dinner and it was very tasty and the vegetables were not dry. Arrival in Hong Kong was through the satellite terminal and the bus ride to the main building was not very pleasant. Went through security to the CX lounge but was told that I could not stay overnight there as the lounge would close at 1am, the lounge agent asked me to wait and she helped me book a room in the airport hotel. She then escorted me back to the arrivals level through immigration skipping the queues. The flight to Da Nang the next morning was less than 90 minutes in an all economy class A320 and they served a tasty full hot breakfast. Dragonair has consistent quality and seem to be more passenger oriented and personal than their parent airline Cathay. Definitely recommendable.



Dragonair Customer review :  2 April 2013 by R Cleary    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SHA-HKG, 22/3/13. I usually look forward to flying Dragon Air, as the service sets them apart from some of the other carriers, on this route. Arriving at terminal 1, in Shanghai was a bit of a mess. Long lines, even for the Emerald Members. Was informed that the lounge was full, but provided RMB 100 to get a snack. Boarding efficient, A330-200, seat was comfortable, but the attendants on this flight were certainly nowhere near the standard. They were uncaring and left the meal trays for quite a while. Only one drink offering and they disappeared. Kind of hard to do on a 2 hour flight, but they managed. Might pass on the next chance to use their service.



Dragonair Customer review :  28 March 2013 by Alexander Ng Ho Yeung    (Hong Kong)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-KHH-HKG. Throughout the flight, even though offering a satisfying meal of noodles, it was absolutely boring. There is no entertainment device except a magazine with lots of advertisements. There is nothing to do except sleep. Nevertheless, the seats are quite comfortable if you ignore the reclining problem. Overall, it is far from satisfactory.



Dragonair Customer review :  19 March 2013 by Kris Ho    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled on the new cabin on its A330 en-route HKG-PEK. The call bell, reading light, TV control panel are all on the screen, it's just one touch. Entertainment on demand, lots of movies in the system, and I could only finish one during this 3 hours flight. Food was ok, with a nice touch of a little tub Haagen Daz. Cabin attendants were young and friendly.



Dragonair Customer review :  19 February 2013 by Elaine Khor    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Xiamen to Hong Kong on two occasion, and was delayed twice. Consequently missed my connecting flight back to Penang. Although the alternative flight arrangements were fine, I still would not recommend flying with Dragonair especially if you are on a tight schedule.



Dragonair Customer review :  6 February 2013 by James Halley    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tried the comparatively new non-stop service from CNX to HKG and return. Flight was completely full but was boarded efficiently and left gate on time. As someone had already commented the newer A320s on this route have more personal space at each seat. Choice of pasta with chicken or Thai chicken curry on way out. Same pasta, or beef with rice on way back. Flight to HKG arrived 55 minutes early, 25 minutes early on return leg. Quality FAs who had the rare quality of telling passengers to stay in their seats while the aircraft was taxiing to the gate. I have flights booked for march and april and i notice that the price from may onwards has gone down.



Dragonair Customer review :  16 January 2013 by R Sanders    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chiang Mai to Hong Kong. Flight was full but despite that, there was an unusually large amount of cabin crew in the flight. However, they all were busy taking care of passengers. The service was pretty good and flight attendants very attentive. The food was above average, surprisingly. Seating was comfortable and combined with the excellent service and good food, the short trip was overall pretty enjoyable.



Dragonair Customer review :  30 December 2012 by T Patrick    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG to Phuket. Full flight. Boarded quickly, crew efficient and plane spotlessly clean. Breakfast not amazing but ok. Captain informed us of progress, some TV on drop down screens. Good overall. Loads of drink service, tea, coffee soft drinks and water.



Dragonair Customer review :  23 December 2012 by Jeremy Chan    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took Dragonair from KHH to HKG a few years ago, but the service was horrible. Flight was delayed 5 hours, and I had had the worst in-flight meal that time. I was very disappointed originally. Took Dragonair A330 from Hong Kong to Shanghai Pudong. The best in-flight meal I'd had. The cabin service was very nice, with helpful crew, and satisfactory in-flight entertainment. Seats are fine as well. Really good flight experience this time. Will consider Dragonair for short flights.




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