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We flew round-trip New York to Salt Lake in April. Everything went smoothly - departures, arrivals, baggage claim - and the staff was fine. What I really liked, though, was the flight map on the in-flight entertainment. Jet Blue has this, but it's polluted with endless annoying ads for themselves. This was not, and included aerial photographs of the ground beneath us. I love to look out the window at our great country and always want to know what I'm looking at. Till now, this has been a challenge, but now Delta has ended my quest. We also greatly enjoyed their safety video with a comical twist. It's probably the first time in our lives we've ever actually paid attention to it!

On the outward flight from LHR to ALA on 14 May 2013 the aircraft looked as if it had seen better days and was very noisy, the inflight entertainment was hit and miss, it worked when it felt like it and when it did work the audio could hardly be heard because of the noise of the aircraft. The standard of the inflight food can only be described as dismal, the smell of the food being reheated went through the cabin which was not very pleasant. On the return flight from ALA to LHR on 21 May 2013 while the aircraft looked fairly new the cabin staff seemed to lack lustre and may need retraining in customer service, this is not the first time that I have travelled with Delta Airlines and it never seems to get any better.

Flew economy comfort, SEA-AMS on May 13th. Excellent inflight service. Flight Attendants very friendly and drink runs frequent. Very appreciated. Business Paris to Seattle on May 17th. Excellent inflight service, inflight entertainment, and seats great for sleeping. Saw another passenger a little distressed and flight attendants treated him with great care and kindness.

AMS-PDX and SEA-AMS with 3 domestic legs in between. Was dreading flying a US carrier, but positively surprised. All flights on time or earlier than scheduled. Being Elite+, check-in was friendly, smooth and quick everywhere except, sadly, in my home airport Schiphol where the KLM agent was particularly obnoxious. Service very good to excellent on all legs. Crew mostly helpful and cheerful. Seating (Eco Comfort on all legs except one) adequate. As for the food, well one cannot ask too much. All in all a pretty good experience. Made me decide to fly them again in a few days in business/first to North and South America.

ATL-GRU and GRU-ATL. Delta check-in staff were very friendly and helpful in both ATL and GRU. Both flights left timely. Flight attendants on both flights were very friendly and attentive. Aside from the above flights and as a frequent flyer, I would say that Delta offers better service than United, American and US Air. However, Delta needs to work on providing more consistent service both on the ground and in-flight, mainly with employee attitude. Service can vary widely. Delta is a very good airline, but has the opportunity to become a great airline.

International flight on their Airbus A330. We sat in Economy Plus, there and back. FA's seem robotic and not as welcoming as those working the 1st class cabin. Our trip found them having video problems in certain seats. Ours included. They kept resetting but never solved the problem. It isn't fun to be on a 11 hour flight and not be able to sleep or watch anything. The food was awful, we had burnt mashed potato's and the chicken dish was horrible. Only thing they served that was good was the cold sandwich we had half way through. The sandwich before landing was burnt as well. The bathrooms were gross and never cleaned and the staff in Economy had very poor customer service. Very poor. I wouldn't fly Delta again long haul.

Flew LHR-ATL-TPA-JFK-LHR, second time I have used Delta, all flights departed on time, FA worked hard on all flights providing frequent drink runs throughout the international flights. Entertainment on the AVOD system is excellent with a great choice of TV and films to watch and games to play so plenty to keep kids occupied during the long flights, one minor criticism the music selection is quite poor and needs improving. Food was ok with the usual choice of beef, chicken or pasta but will say the food on the JFK to LHR sector was very good and best airline meal I have had.

Atlanta to Dubai, 14 hours of living in a cattle car. Flew Economy plus from Atlanta. I could not appreciate the few extra inches of leg room for $99. Saw the beverage cart 3 times in 14 hours when I understood that EP got you unlimited beverage service. Full of old contractors that have no concept of carry on luggage but rather bring everything and then wonder why they can not stuff things into the overhead. Staff and Plane is very tired looking. Emirates to ICD is the better option.

Outbound flight from London Heathrow to Houston IAH via Atlanta was very good. Service provided very good too. However, a disappointment was that I couldn't reserve a seat for the return flight from Atlanta to London. I tried for a couple of weeks to reserve a seat but to no avail. I consulted Delta staff on a number of occasions and I kept being told that they don't know why no seats were available to be reserved. Hartsfield-Jackson Intl Airport, which is Delta's hub, is a very good airport for transit passengers. Return flight was poor due to a number of reasons. I was allocated a seat right in the middle column. The in-flight service provided was relatively poor compared to that provided on the outbound flight. A 3-star status is perhaps right for Delta. I wouldn't give it any more than that!

Saw a note in seat pocket that said "First checked bag free". I got off plane and bought 2 small beach chairs with the belief I could take them home for free. That was a mistake. The airline agent said there was a $25 charge to take my $10 (each) chairs with me. I declined and told her to toss them in the garbage. I went through security and customs (35 minutes), found the gate and sat down. An announcement was then made: "this is a full flight. If you have any oversize baggage that you would like checked for free, please bring it to the gate agent and we will check it for you." I asked the attending gate agent how long it would be until the flight departs? 20 minutes. "I will call to let the agent know you are coming to pick up the chairs." I think about the customs/security lineup of 35 minutes. "Will the flight be held for me to get my chairs? Or will I lose my flight for the sake of the chairs that should have been checked for free in the first place?" You will miss your flight. This is my third 'Delta moment' as I have come to know them. I try to go to the gate expecting a happy outcome, but it only gets worse every time. Got on the flight, sat down and saw the TV come down for viewing. And then it went up. And down. And up. And down. And up. A short in the airplane circuitry? 6 hours of watching it flop down and up and down and up. No movie for me.

We flew with Delta from Manchester - Atlanta, Atlanta - Las Vegas and same return. First time with Delta and will be the last time. Poor poor service. One of the suitcases went missing on our return flight. The lady on the Vegas check in desk was very rude. Delays - maintenance issues, no running water in the toilets. We didn't even get to sit together on the 9 hour journey back to the UK, we got married whilst in Vegas so this was not the perfect end to our honeymoon! When we asked if we could switch seats to sit together, the lady on the desk said we would have to ask the passengers ourselves when we boarded, it wasn't Delta's policy to sort it out. Apparently seats are allocated electronically so quite a few of the passengers were in the same boat as us?! It's 2013, surely a better seat allocation system should be in place!

Flight FLL-LGA. Slightly delayed due to weather in NYC, service not started for about 45 minutes due to heavy turbulence over the ocean. Once service started it was non-stop from the single flight attendant working the front cabin. Glasses were kept full and always served with a smile (mid-afternoon so no meal offered), and there was conversation and kind words for all the passengers from her. Choices of white wines and bottles kept cold throughout the flight. Truly professional level of service that could not have been any better with more staff in the cabin.

This is the second time in a month I've had a problem with Delta. Baggage was lost last flight - on a one hour flight to New Orleans. Took 36 hours to get it! This was a flight from Rome to Atlanta, non-stop (more than 11 hours). Flight to Italy was good. Newer plane, abundance of inflight entertainment, quiet. This was an older plane, seats were so tight my husband could not even put his laptop on the tray - a major problem considering our in-flight entertainment in our section did not work at all. I had a day-time flight and needed to stay awake to avoid jet lag, had planned on watching movies since I slept on way over. Like being in a cattle car, so squished, with absolutely nothing to do for 11 hours. Such an expensive ticket, even 25 years ago you at least had one movie to watch. Was not fault of flight attendants who tried to fix and offered free drinks, but I had no interest in alcohol. Just wanted something to do for 11 hours! Now I know to always be prepared with my own entertainment. But very disappointed. Was complete opposite of our flight from JFK to Venice which was very pleasant. Upgrade planes please!

SFO to LAX in first in a regional jet with skywest. Flight delayed due to weather issues at LAX, notified in the lounge. Check in a breeze. Skyclub is good although bizarre as it is located before security. Standard fare and hardly anyone in it. Flight was short and uneventful with comfortable seat and a competent albeit uninterested flight attendant serving the front of the plane. Still think they are the best alternative for LAX flights as it is less busy/chaotic than UA/WN/AA.

MAN-AMS-SEA-ONT outward and ONT-PDX-AMS-MAN return. A one-hour late departure from AMS resulted in our arriving at SEA just behind several flights from Asia, meaning a three-hour queue for immigration and a missed connection. The rebooking was a shambles: Delta refused to take responsibility because I was connecting to Alaska, and Alaska refused to take responsibility because Delta caused the missed connection. I eventually arrived 7 hours late. The rebooking also caused my return ticket to have been cancelled, so I was unable to check in online and had to wait an hour at the desk at ONT while they sorted it out. The legroom in premium economy on the return transatlantic sector was no better than in normal economy, and a big metal cabinet underneath the seat in front of me meant that I was even more squashed. The upgrade was a complete waste.

4 flights on the same trip. The only thing that was the same was the logo and the uniformly nice and competent flight crew. Otherwise, it felt like I was flying 4 different airlines. LAX-JFK free movies, TV, games, and earphones. Brought my own food. Pillow only, seats were very tight. I'm 5ft 11 and my knees barely fit, and the seat reclined minimally. JFK-TLV lots of leg room. Seats were actually roomy. Food was good and plentiful. All media was free and worked. Understaffed ground crew in JFK had a great deal of trouble loading 375 people onto the aircraft with lots of shouting, a bad sound system, very long lines, extra security, and much madness but once on the aircraft, it was fine. FCO-ATL - good leg room, too much food, pillows and blankets, but the media system for my seat did not work despite several resets by helpful crew. ATL-LAX - ok legroom but no pillow or blanket available, no food, earphones, movies games all with a fee, despite flight being the same length as the first domestic flight of the trip, service level was lower. Finally a comment on ground staff at ATL (90 mins between flights) - they were very friendly, cheerful and, most important, efficient in getting hundreds of passengers through passport control, customs, rechecking the luggage and another security check in record time and we made our connecting flight with an hour to spare.

I flew from Minneapolis to Amsterdam and found the flight itself satisfactory. However, the food lacked variety out of 3 choices 2 involved cheese for dinner and a cheese snack breakfast. When I informed the cabin crew I was cheese intolerant I was informed that there was nothing else. The cabin crew we had in our aisle were less than interested bordering on dismissive.

We were rebooked on Delta after AA cancelled our flight for 2 days in a row returning to TPA from HNL. Delta service was far superior to AA. The IFE was much better than we had with AA on the flight out. Seatback units with an exceptional amount of complimentary movies available to chose from. Drink service was a bit limited. We did not purchase food from them but there seemed to be a decent selection available for purchase and they did come around offering that X2 on the flight.

Munich to Atlanta and then to San Jose (Costa Rica) and back. The crew were friendly and I was satisfied with their service. The two things I didn't like were the seats (leg room) and food. The food is completely different and solvable problem. It was edible because I was really hungry but I think they could serve food with more taste. The bread was tasteless and so was the cheese. The pasta and salads were ok. Chicken and vegetables were overcooked and had no taste. But like I said, if you're starving, you'll eat it. I liked constant supply of cold water (and other drinks) on my 10 hour flight from Europe.

MNL-Nagoya-MNL. Ground service was okay but they could improve by letting those in the back seat go inside first before those in the front seat like what other airlines do. Seat was not that comfortable since I am not seated near the emergency exit. Flight attendants friendly. Food was alright but they can improve on this by increasing the serving size. Inflight entertainment was good.

My first transatlantic with Delta and Skyteam codeshares, and enjoyed on-time departures and arrivals, planes in good condition and competent and polite staff inflight. Attendants passed beverages 5 times on the return daytime 9 hour flight. Food outbound was fair at best, but food in and returning from Europe was perhaps the best main cabin food I've had. Minor problems with my IFE outbound but none on return and the selection of movies was really nice.

This is the second time I have gone with Delta from Australia to the US including domestic travel. The first time was great and that's why I made the mistake of coming back. This time I booked directly via the Delta site. I have found out because all flights are not in the same ticket, even though they were all booked at exactly the same time, I have to pay baggage fees for all domestic flights from my first stop. This also includes the flight that Delta so rudely changed without my approval so i would be travelling alone and not with my family. i have contacted the call centre many times to try and resolve this only to be hung up on several times. While the customer service did respond via email apologising that I was not informed at the time of booking regarding baggage charges in relation to the type of ticket issued, I will still have to pay extra baggage charges. Delta are not the cheapest airline and I will not travel with them again, their customer representatives are the rudest I have ever experienced.

My third long-haul trip with Delta and until this last trip I was quite satisfied with the customer service and punctuality. Flew Chicago-Minneapolis-LA-Sydney in April 2013. I tried to upgrade to economy premium with my SkyMiles and it turned out that you can only do that with a credit card. The biggest disaster was the actual Chicago-Minneapolis-LA-Sydney flight. Flight from Chicago to Minneapolis was first delayed then cancelled thus disintegrating the whole chain of flights that was meant to get me home to Sydney. The customer service representative on the phone were unhelpful, lacking sympathy and empathy. Airline did not make any effort to offer a complimentary meal/SkyLounge pass. Guess my next trip will have to be with Qantas, American or United.

Atlanta to Stuttgart. Disappointed. Second flight on Delta because first flight was so good. This time the choice of food was limited to lousy pasta (despite flight attendant saying sorry no first choice but the pasta is good) because chicken meal had run out although the greatest percentage of passengers like to order chicken. Flight entertainment screen stopped working after 20 minutes on 8-hour flight, getting stuck at flight details. Very little to eat on such a long-haul flight.

Buffalo to Detroit and Detroit to Las Vegas. No inflight monitors nor movies. Returned Las Vegas to Detroit. Upon arrival gate rep told us that gate for the Detroit - Buffalo flight was in another building. Walked miles to get there. Upon arrival at the gate was told flight was canceled, and rebooked the next morning. Detroit to Buffalo flight is only 1 hr but they had us booked Detroit to Atlanta than Atlanta to Buffalo - 4 hours in the air. Customer service reps at the gate were rude. Cost us a hotel for the night and lost money prepaid for the hotel in Buffalo for the same night. Went to baggage services to get our luggage and they told us it would take 2 hours to retrieve our luggage. So no change of clothing for the next day. I would not recommend this airline to my enemies. Service on the plane was horrible. For all soft drinks you order they stand there with the cart pouring half a can into a plastic cup, and do not give you a full can. How cheap can you be. Took a long time for them to work the whole way down the aisle. I will never fly this airline again.

BOS-SYR via DTW. Severe weather in DTW caused massive delays. We were kept well informed by ground staff and the flight decks. FAs on both flights terrific, lots of beverage runs and cookies. Baggage reps at SYR who had to deal with missing luggage for a long line of tired and unhappy passengers did so with efficiency. I would rate customer service for this experience 5 stars. Far superior to what I have come to expect from US carriers.

IAH-DTW in economy comfort on a Delta connections flight and DTW-NGO-MNL in Business Elite. Economy comfort in the small CRJ 900 was pleasant enough, although FAs were sassy and cheeky. Delta has an excellent premium product on their transpacific route. The only negative side is the narrowness of the seat owing to the herringbone arrangement of the seats. Seat converts into a flat bed seat with full sized pillow and duvet (rather thin, though). Highlights of the cabin are the food. Good champagne. Japanese meal, mid flight snacks and pre- arrival meals were all tasty. Service was attentive but not intrusive. Entertainment was in a class of its own. A high def 20 inch touch screen, wide selection of movies and TV programs and noise cancelling headsets. Another plus - owing to the fact that this is a long flight in a 400 passenger capacity plane, being first off is a big plus especially if you are rushing to be first in a potentially long immigration and customs queue. My only complaint is the lack of lavatories assigned to business class (only 2 for around 45 passengers in a full flight) and toilet amenities.

From LAX to SFO. Short-haul flight. 1 hr 20 mins flying time. Served cookies and soft drinks. Not that bad. Airplane was tired but maintained well. Cabin crew were there - just there.

Flew STL-ATL-TPA and back. Problems with aircraft between STL and ATL, both going and returning. Staff were reassuring and kind. ATL-TPA was a 757 because of all the spring breakers. Purser returning to Atlanta was unenthusiastic, but it was a very short flight. Very nice and clean aircraft each way. Overall, both aircraft offered plenty of legroom. For a first time on Delta, they left a good impression and I wouldn't hesitate to fly with them again.

Left Detroit Easter Sunday going to Las Vegas and returned on Wednesday. Both flights were on time and both served a complimentary beverage and snack. As with all airlines these days, the seats were a little cramped but not unbearable. In-flight entertainment was better on the outbound trip and FA's were very professional and friendly on both legs. I will probably use Delta again in the future.

SIN-NRT-MSP-YYZ and back. DL622, DL621 and 2 connection flights. First time flying with Delta. The meals were complimentary, and the leg from NRT to MSP served 2 meals and 1 snack (for free and of standard with 2 choices). The IFE features multiple movies, TV shows (Mostly free, others require a $2 dollar payment) catering to both young and old with a large variety of genres. (Exclusive of MSP-YYZ connections). The staff were quite friendly and welcoming, though the seats do look quite old-as compared to planes of other airlines. I am not sure whether this (in-flight experience with Delta) applies to only passengers on long haul international flights with B777-200LR, but will definitely fly with Delta again (on long haul flights) in the near future.

Flew DL630, MNL-NGO-DTW on economy comfort (24C) and DTW-IAH in economy. Delta has improved its transpacific economy product immensely. The presence of in seat entertainment on a 10 inch monitor sure beats what it was a few weeks back. Selection was magnificently varied. Economy comfort was well worth the US$150 additional with the legroom, specially on the NGO-DTW leg. Service was also (surprisingly) good as the FAs were more cheerful than I would expect American carrier FAs would be. Food was edible but not great. Regular drink runs kept me hydrated. DTW-IAH on an old CRJ 900. Short hop, but quite tiring after a 15 hour initial leg. FAs again surprisingly cheerful. Delayed out of the gate and into IAH, but only by 10 minutes. Would definitely consider Delta from Asia to US.

Left LA 30 minutes late knowing most of us had a 30 minute window to catch a connecting flight. At least 20 people missed our flights. Got off the plane, door to connecting flight already said closed even though plane was still there. Instead of getting home at 1am, now we will get home at noon. $25 compensation? Will not fly or recommend Delta.

The plane from Houston supposedly left on time but arrived in Salt Lake City 15 minutes late. When we deplaned, I looked at the departure screen to find out where the connecting flight gate was located. We deplaned at gate B 14,15,and 16 in terminal 2. Our connecting flight was located at gate E70. There was 11 minutes for us to walk there. We ran the entire length using 2 escalators and 3 walking people movers. When we finally arrived at the gate, the board said the flight departed. We had 4 minutes before the plane took off. She said that they always close the door 10 minutes early. If that was the case the board should have said departed. The whole experience was a long list of why we do not fly Delta. Our flight was to get us home by 11.30am and we never left the airport until 9.47 pm. We received $25 to spend at the airport but it was not enough for the wasted time. We returned home at 11.45pm. That is 12 hours later than we should have been home.

Flew in Business Class BOS-AMS-DEL / BOM-AMS-BOS in FEB/MAR. AMS-DEL operated by KLM. Overall a good experience. All DL flights were on A330s and the Business Class cabins have not been upgraded yet to flat seats but were fairly comfortable. Meals were very good and service was attentive. All flights on time. DL lounges in BOS and AMS very good. BOM overly crowded but a new terminal is opening soon so should alleviate this. Where DL falls short is the inconsistency of their inflight crew. Some are very good and others not. One flight attendant went around the Business Cabin calling everyone "honey" instead of by their name. More appropriate for a diner, not Business Class. Other flight attendants never smiled. The overall impression is no one is in charge of the cabin and the service provided. This was the case on all 3 DL flights.

Recent trip to the Philippines with my wife. Staff professional. All flights were on time and I made every connection. My travel itinerary was as follows: (Outbound) Toronto - New York - Tokyo - Manila and (Inbound) Manila - Tokyo - Detroit - Toronto. I would recommend Delta.

Economy comfort from Nagoya to NYC via Detroit. The bulkhead seat I reserved online a few months ahead was reassigned to someone else and the check-in staff did not bother informing me of the change. Attendants did not smile. The meals were quite bad, not everything, just the main dishes. On the good side, the entertainment AVOD system was impressive in its range and quality. There were plenty of water offered. On the way back my bulkhead seat was again reassigned, the food was again bad, and the plane left and arrived 90 mins late. To be fair, the US domestic leg attendants were nice. I doubt I'll use Delta again. Why even offer online seat assignments if you don't follow though?

On a recent flight from Halifax to NYC, there were no customer reps at Halifax airport for 3 consecutive days, despite the fact they had flights that were cancelled due to weather conditions. This situation does not allow the traveller to be rebooked on other non-partner airlines because there is no Delta representative to make those types of arrangement and the phone service reps are obviously not authorized to do so. This is not bad customer service, this is no customer service. Beware before purchasing your Delta ticket.

SMF-SLC-OKC. On the way out the door to the airport, I received a Delta robocall telling me my flight was delayed by several hours, which meant I would miss my SLC-OKC connection. Called Delta customer service, waited on hold for over 10 minutes, while my wife called her medallion platinum concierge number. Delta answered her call not mine, re-booked our SMF-SLC leg (6 hour delay), my seat assignment changed from bad to worse. The booking process: only undesirable seats available for economy class passengers, and high fees (in my opinion) for economy plus seat upgrades, which were not available for all flight segments. Fees applicable to my flight: award ticket booking, seat selection, gratuity requested for curbside checking personnel, $60.00 checked baggage (one way), snacks for sale. The flight: cramped seats with no legroom. Arrived in OKC at midnight instead of at 5pm as originally scheduled. Flying economy (with the exception of Asiana), is so unpleasant for me, that I no longer take international or domestic trips as often as I used to. I drive, or ride Amtrak on domestic trips when possible.

OKC-SLC-SMF. Flights departed and arrived on time. However, seats were cramped with no legroom. Delta charges $60.00 to check a bag on this flight, and also charges for snacks (which I didn't buy), and asks that passengers give gratuities to curbside check in staff. Seats available for economy flight passengers are usually located in the middle, towards the rear of the plane, seat upgrades oftentimes not available until 24 hours before check in. It appears as though multiple (and, in my opinion, high) fees, and cramped, uncomfortable seats are now commonplace, no matter which airline I fly.

NRT-BKK-NRT in Economy Comfort. As a gold elite flyer, being able to take full advantage of all the Sky Priority perks, it makes economy completely tolerable. Check-in both ways was smooth and fast, the lounge at Narita is above average, but not grand. The staff and flight attendants are decent. The entertainment is always a star with lots of fresh programming. Special vegetarian meals standard and completely edible. Only complaint was that going down to BKK, the Thai flight attendants came and plucked several of her friends from economy and premium economy to sit up in business class. I felt it rather random and seemed like favouritism considering there were elite passengers that could have been pushed up. Finally, the A330 planes are adequate, but really need an overhaul like the 747s had done to them. Absolutely not worth pay for business class in those awful "cradle" seats up there.

LGA-YVR through MSP. Return flight PDX-JFK. LGA-MSP: MD88. Very comfortable economy comfort seats on these MD 88s, actually prefer them to the economy seats on the rest of the fleet. Food-outstanding. IFE - none but I pay for inflight wifi. Layover in MSP easy. MSP-YVR - CRJ 900. Pretty much the same as the first flight, good wifi, food, and nice FAs. PDX-JFK- 737 with PTVs. This plane was in skyteam livery. Great flight all around. There is a reason that I am skyteam diamond and continue to take advantage of Delta's great service.

ATL-LAS multiple times. Delta is my primary choice for this leg because of non stops and price point. Always fly economy. Service is cheap as expected these days. Almost always on time and usually on the 757. As a skymiles flyer I get automatically upgraded to preferred seats/boarding. Meals cheap, service ok. My best flight experience is Lufthansa.

Paid for premium seats, flight was cancelled (presumably due to equipment problems, airline representatives wouldn't tell us the reason), re-booked us at the back of the plane. Staff unhelpful. Avoid the DTW-BWI route with Delta. Never thought anyone would be able to make US Airways look good to me.

I flew ZRH-ATL. Was scheduled for business but due to an aircraft switch where the new aircraft had fewer business seats, I was moved to Economy-Comfort. All Delta staff involved were extremely courteous and efficient in providing a solution. The upgraded new interiors are very nice and I look forward even more to the new seats. On board, the attendants were present, several water runs, smiling and very professional. The meal was also surprising good. I will continue to be a happy, satisfied Delta frequent flyer.

FLL-ATL-CAK / Drive / DTW-LHR-ATL-SAL, Economy Comfort. Service as expected in Economy Cabin. All flights on time. Economy Comfort legroom is fine for short/medium haul (I am 6'3"), but found it short for transatlantic legs (767-400), both were very empty planes (~35%) so I ended up moving to the emergency exit on the normal economy cabin (nearly unlimited legroom).

JFK to SJU in so-called Business, in reality a misrepresented standard old domestic first class seats with horrible service, broken AVOD and inedible food. No lounge in SJU at this time. Avoid at all costs.

AMS-JFK. The first FA I encountered looked unkempt, shirt hanging out and was chewing gum. The seats were not comfortable and the entertainment system was old and tired, although the films were recent. I'm very glad I flew Air France back from JFK.

In a previous experience, I had two flights cancelled in a 24-hour period. Rescheduled flight was cancelled. Ended up flying from NYC to Detroit to Syracuse, taking up the entire day. Then, of course, I ended up being separated from my wife on the flight. Putting that experience aside, we booked another Syracuse - NYC and NYC - Syracuse flight to accompany a non-stop flight from NYC to Spain. Return flight from Spain was suddenly cancelled, leaving me with a Delta flight home that I would not possibly make. This was a completely booked flight and instead of helping me out, Delta basically told me it's not their problem. I could pay the $200 per ticket price to reschedule a flight I had already paid for. Instead of paying these ridiculous fees, I purchased completely new tickets from JetBlue.

HOU-ATL. They informed us of a small mechanical error 10 minutes prior to boarding, only to find out the flight was delayed therefore having to book us onto the next flight. Conveniently, they didn't declare my original 7am flight as canceled until after the Southwest early flights had departed. Come to find, the second flight booked was also delayed, not once but twice. I was already running extremely late for a meeting and demanded they book me onto an earlier flight at another nearby airport. I will never use this airline again.

Very happy with my recent LGA-MIA-JFK trip: both flights left on time and arrived ahead of schedule, luggage was delivered extremely fast (less than 15 minutes after deplaning). The IFE was of poor quality with tiny low resolution overhead screens.

Flew from JFK to Mexico City with 2 kids. Arrived JFK at 6 am for an 8.30 flight. Because we had an infant we couldn't check in online. Flight down was packed. Everyone stuffed the overhead lockers with inappropriate handheld luggage which delayed departure. Flight down was ok but long. FAs invisible and inattentive - they looked defeated. The real problem was Delta had not asked about our domestic connection for seats. We had a tense 20 minutes in Mexico City while Aeromexico tried to find us standby seats. Return flight, the connection was seamless, probably because it was done by Aeromexico! Flight was full again. The plane was old. No in seat entertainment just screens over the aisle. FAs even more invisible this time. They let passengers fight for luggage space in bins and then sat out the whole 4 hour trip because of turbulence. The captain turned on the seatbelt signs for the whole trip so there was no service.

LHR to JFK, 14th Feb 2013 for a 4 day trip to New York. Check-in and the baggage drop off all fine, terminal 4 at Heathrow very nice. Plane was a 767-400er and our party were all in economy. Crew very smart, super back seat entertainment with lots of films music and games. Pretzels and peanuts after about 20 mins + drinks. If you fancy a G&T or scotch in economy you have to pay for it by credit card only, complimentary wine or beer was available with your main meal. Great flight, but being 6'2" legs got very cramped after a few hours. If you can afford it worth the upgrade to comfort plus! Food ok, choice of chicken or pasta, all with salad, cheese slab + biscuit and cake. Return flight much the same but at night, no problems and very pleased overall.

3 out of our 4 flights were delayed! Our trip started out badly when the online check in process wouldn't work for one person in our reservation. We had to resolve the issue at the airport in the morning. On our return trip home, our flight from DFW was delayed over an hour due to mechanical issues which would cause us to miss our connection in ATL, we got rebooked through LGA and then that flight was delayed 45 minutes due to mechanical issues. Fortunately, we had a longer layover in LGA so we could make our connection. When we arrived at LGA we didn't have as much time as originally planned due to airport traffic, we rushed and ran to terminal D from Terminal C to our connection only to find that flight was delayed due to mechanical issues and when we boarded the plane waited an additional 15 minutes for passengers coming in on late arriving flights. This was the first and last time I will fly Delta, their customer service has really gone down hill.

MCO-ATL-EZE. Great Lounge at MCO. Time between flights in ATL was too short and I had to, literally, run to the gate. Thought that Delta would never allow such a short interval between flights, but since it was offered I just got it, thinking that Delta would know better. Flight ATL-MCO was smooth. Though business (Delta Elite) cabin was full in that old 767-300, FAs took good care of us all and made us feel comfortable. Seats were good - don't recline to flat but I did find a good position to rest - adjustable lumbar support made the difference.

ATL-MDW-ATL, 2/17-2/20. Flights on time, FA's friendly, especially on return leg. Plenty of FA presence in cabin both legs despite fairly bumpy ride MDW-ATL. Bags arrived quickly and undamaged both legs. Had 6 bags between 2 passengers, so worth the extra to fly in first and get free bags. Overall cheaper than flying coach and paying for the bags. No food, only snacks, but plenty of drink refills.

MIA-JFK-CDG on 737 and retrofitted 767. Check in at MIA seamless: automat easy to use, took 5 minutes queuing to drop bags. Boarded 737 on time, welcome by nice FAs. After take off a drink and peanuts were offered. Landing at JFK 20 mins early. Present JFK Delta terminal is a bit of a mismatch with nice areas and ugly ones. Free ipads with unlimited wifi made the connection bearable. Boarded for CDG on time, done in an orderly manner. Retrofitted 767 - the new cabin is airy and light. The leather seats and big screen of PTV give an extra touch. FAs well presented and worked hard. Food was nice, especially my pasta main course which was tasty, wine, dessert and bread were a bit strange. Cabin service done with friendliness. On demand inflight entertainment fantastic. Breakfast 3/4 of an hour before landing was a muffin, a banana and a coffee, which I found sufficient. By the time we went thru immigration at CDG at the new terminal 2E, our bags were on the belt. Would definitely take Delta again.

STL-LGA. First flight delayed 4 hours and was informed on my way to the airport. When I called to ask what happened, it took them 30 minutes to tell me there was a maintenance problem so I switched my flight to one that left 2 hours later than the previous flight. While in the airport, I was informed that that one was delayed until 8.30 pm. I switched back to the previous flight which was bumped up to 6.19 pm, instead of it's original 4.00 pm. When I asked why the second flight was delayed, they simply said "Typical day in New York". We got on the plane and had 2-3 maintenance issues that delayed the flight by another hour and a half. Luckily, the attendants were very respectful and nice to everyone aboard. LGA-STL. Flight was scheduled to leave at 11.10 am and we boarded at about 11.15. Once everyone was aboard, they informed us the engine was not starting, but they would fix it. Not the most comforting thing. We did not take off until 12.30. This entire experience has given me a headache about how Delta works.

LAX to Atlanta round-trip on 767-300. Outbound to Atlanta, aircraft had individual seatback entertainment with live TV - great!. Staff friendly and offered two drinks services. Snacks available for purchase. On the return to LAX, older 767 with no wifi and no seat back entertainment. Service from the crew as good as the outbound flight. Both flights landed on time. Only slight negative was the old style overhead bins that wouldn't accommodate rollaboards wheels first - resulting in a lot of wasted space and mad scramble to get all bags stowed for departure.

This week was the first and last I will fly with Delta. Rude flight attendants, seats covered in food crumbs, my screen froze for 2.5 hours on a 3.5 hour flight so I couldn't watch a movie or listen to music which I had planned on. When I finally get back home they forgot my luggage and I had to wait 2 hours longer at the airport to get my belongings.

Flew out from LHR last week to MCO via ATL. Transatlantic service Boeing 767-400. 3 of us traveling (inc small child). None of our IFE units worked despite crews efforts. We had a dreadful 9 hr 15 mins flight with no IFE. This was made worse by no reading lights, also controlled from IFE units. Cabin window blinds pulled for 70% of flight hence we were in darkness, no entertainment, not able to read - not ideal with a 6 year old! Dreading the return flight already.

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