DELTA AIR LINES  Passenger Reviews and Customer Trip Reports

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DELTA AIR LINES customer review :  9 February 2010 by M Mansour   (Egypt)

Cairo-JFK-Cairo on an ancient B767-300ER. Had to bear with a 12-hour long flight in an extremely crammed cabin in seats with very poor legroom. The cabin is old and outdated with few LCD monitors and terrible ear phones that hurt and sounded terrible. On the flight to New York, our seat lights and sound systems didn't work so we watched movies with no sound. Bathrooms were a mess towards the end of the trip. I have never seen such unprofessional and indifferent flight attendants in my life - aggressive and they never answer the call button. The funniest part was when they waited for the last half hour of the 12 hour JFK-Cairo flight to serve breakfast. They were collecting the trays back when we were literally 5 minutes away from the runway and the pilot had to circle to give them enough time to collect them. Definitely my last flight with Delta.

DELTA AIR LINES customer review :  3 February 2010 by Trevor Lake   (UK)

LHR-ATL-MCO. Great check in, lounge pleasant and plenty to eat and drink. Very swift service as we boarded but I would prefer champagne to sparkling wine. I was in 3A with the lie flat seats, plenty of areas to put items, shoes and two netted pockets. IFE good with a reasonable selection of entertainment, no complaints with the meal and I thought the wines to be of reasonable quality. The lie flat was OK for me and gave me a good few hours sleep. At the price I paid it was excellent value for money and would have no hesitation to book business elite again.

DELTA AIR LINES customer review :  2 February 2010 by James Steward   (Canada)

SYD-LAX. Sydney check-in smooth and customers processed quickly with little wait. Ground services friendly. Aircraft boarding organized, cabin crew attentive, friendly and service with a smile. Regular rounds of water offered on the long flight. IFE with a multitude of choices and easy to navigate. Even though simple in presentation, food ample for the flight duration and good quality. Overall, great flight and good value for money. It would be beneficial for the company to limit the amount of PA announcements given onboard during the flight. Many are irrelevant and a distraction when watching movies or trying to rest.

DELTA AIR LINES customer review :  2 February 2010 by J Jovic   (Australia)

Sydney to New York and NY with stopover in LA return to Sydney. Plane was brand new and comfortable but crew fairly unfriendly and not helpful at all on the way to NY. On the return leg we missed our internal flight from NY to LA and made a call to Delta airlines promptly to advise them that we missed the internal flight but we will still be on the flight home from LA to SYD. We were advised that our flight home flight was automatically canceled even though it was 2 weeks away! We were on the phone to Delta for about 2 hours and we were basically left stranded in the US! Delta offered us a $280 credit toward rebooking our seats on the same flight, at double the price we paid for a return ticket to the US, advising us that we would also have to pay a $250 missed flight fee on top! We ended up purchasing one way tickets with Qantas back home and will never fly or recommend Delta airlines.

DELTA AIR LINES customer review :  1 February 2010 by S Hatch   (UK)

Amsterdam to Seattle 2-2-2 formation, flat (almost) bed, champagne on arrival and amazing service throughout. Seattle to New York. As I was checking in the attendant told me that it would be first class. If this was first class then they really need improvement. Pretty much the same plane as European short haul, service lacking, seat slightly bigger, the only benefit over economy is that I didn't have to pay for the films! New York to London, excellent flight on B767, 1-2-1 formation (try and get seat 1A or 1D for extra legroom and privacy) lie flat bed. Only gripe was that they were serving champagne in plastic glasses! Nice touch that your baggage comes off first. I would recommend Delta, but make sure you know what planes you are getting as some seem really old and others up to date.

DELTA AIR LINES customer review :  1 February 2010 by Liz Laub   (USA)

We made our flights reservations 4 months in advance. Delta dropped our original flight, which was a non-stop flight, and attempted to put us on a multi-stop flight. In order to maintain our original vacation plans, we volunteered to move to a different airport that had a flight very similar to our original. One week prior to our trip, I noticed no "luggage" fees were on our boarding passes so I called Delta Custmer Svc to verify. I was informed that because we made our flight early, we fell into the category or 1st bag free, second bag $50.00. We somehow managed to get 7 days of ski "clothing" into one bag each AND keep it under 50 pounds. Long story short, Delta at check in denied the information we were given and charged us 20 dollars per person - both there and back. I even tried for 1 week to reach the complaint department via internet and was emailed that "they were very busy and would get back to me as soon as possible". Needless to say, it was many days after we got home we received a call. They couldn't reimburse us because, we'd already completed our trip! I think next, Delta will be charging their cramped passengers to breathe. Very uncomfortable, unprofessional and sad excuse for an airline. Fly Southwest - you can take as many bags as you want, the crew is delightful and they charge much less to fly.

DELTA AIR LINES customer review :  29 January 2010 by R Hinneberg   (USA)

LHR-AMS-PDX in 2009. On the Delta flight the seats in Business Class are very small (2-2-2) in 767-300. Uncomfortable seats, very poor service, tiny TV screen, and no mid flight snacks on a 10 hr flight. Luggage didn't get tagged as priority and it got lost with ample time at airports. NWA was much better in 2008. Now I only fly routes operated by either KLM or Air France to stay within Sky Team. Seats in KLM planes more comfortable and flight attendants have more class.

DELTA AIR LINES customer review :  28 January 2010 by Tony Mack  (USA)

Multiple routes from ATL. Former UA Global Services moved to Atlanta 3 years ago. Very disappointed in Delta services in past year since merger with NWA. Multiple issues and service in Americas, between Latin America, and Europe - Asia. I fly well over 200k miles on Delta plus another 100k miles on other carriers a year. I have seen progressive decline in customer service at gate, and also within flights. Issue with Delta is you are the same as all other Platinum members. This organization does not take care of it's top 2% of travelers. Europe, Asia, and United carriers do a far better job. If any other carrier had a good route out of Atlanta, I would move in an instant. I am writing this from an upgraded cross country flight with Wifi on Delta. The service is horrible! The flight crew did not come around for the first hour. If I ran a business like this, I would be broke. Also , at the airport the fights between NWA and DL flight crews is ridiculous. They need to shield their internal issues from their customers.

DELTA AIR LINES customer review :  28 January 2010 by D Wright  (USA)

JFK-SEA-JFK on B-37-800. The 737 isn't the best choice for a transcontinental flight, with somewhat smaller pitch and (at least on this craft) no AVOD. A friendly and rather senior crew, quite good food in both directions and pilots kept the passengers informed. Very clean cabin, prompt drinks service and an effort to engage with passengers. One down side - Delta's new lounge at Sea-Tac is way too small for the traffic. Not a relaxing experience.

DELTA AIR LINES customer review :  26 January 2010 by L Taylor  (USA)

SEA-NRT-SEA. By far, the worst international airline experience that I've ever had in my 30 years of flying. I normally fly to Japan on ANA so I wasn't expecting much from Delta, but to have the trip exceed my worst fears was surprising. Both legs on a newer A330 and on both flights the AVOD system was not working. When we boarded the flight, the plane was filthy, left over crumbs on the seats and trash in the seat pockets. The food was perhaps the worst airline meal that I've had. When I pointed out that my meal was still frozen, I was told that they couldn't heat a single meal, but would I like some ice cream instead? I asked for an additional drink and was told I'd have to wait until they finished the meal services. After the meal service, flight attendants disappeared and I had to ring my call button 6 times before I got a response. I asked for Water and was told it was available on a self service cart on the galley. Don't waste your hard earned money flying Delta. Delta is concerned about one thing, profit and they won't spend a penny towards better customer service.

DELTA AIR LINES customer review :  24 January 2010 by B Mohanty   (USA)

ATL to Rio De Janeiro and back. The food was probably the worst I have ever eaten in any airline. Economy seats are pretty congested and the leg room is less. FAs are rude. I will not recommend Delta for any international flying.

DELTA AIR LINES customer review :  23 January 2010 by G Robertson   (UK)

LHR to ATL in business, my first experience of this airline and not very favourable. Lounge at LHR (shared with other airlines) was busy and not very relaxing. Flight delayed for over 1 hour with minimal information (bad weather in ATL). Old seating on board in business, but reasonable space and comfort. Cabin crew rather abrupt and insincere (not very smartly turned out either). Food truly awful, in fact I am still shocked at what was one of the worst meals I've ever had on a plane, including economy on various 3rd world carriers. The so-called chef's speciality dish consisted of soggy overcooked pasta smothered in a watery sauce - totally inedible. When I (politely) complained and asked if I could have something else, the FA told me that there was no alternative meal available, but I could have my ice-cream early! Words fail me. Given the late departure, it was inevitable that I would miss my onward connection (also with Delta) at ATL. I raised this with the FA during the flight, hoping they could do something to help, but they were totally disinterested in this problem. Ground staff at ATL were a bit better and managed to get me on a later flight. Overall not impressed, though my return flight to LHR was better.

DELTA AIR LINES customer review :  23 January 2010 by M Baughman   (USA)

Delta/Northwest from DTW to AMS. Detroit is a nice airport and Delta's lounge is pretty good. Flight was delayed and there was confusion about when we would leave, but delay was only an hour. Very uncomfortable seat on a former NWA A330. I honestly thought I sat on a board. As a late night flight there was a light menu as part of the sleeper service on the menu - but they didn't have any of the light meals. Ended up not eating as it was too hard to just get part of a meal and not have to wait up most of the night. FA's cheerful and tried to be helpful. Amsterdam airport a bit confusing but there were plenty of staff around to help direct traffic.