DELTA AIR LINES  Passenger Reviews and Passenger Trip Reports

DELTA AIR LINES customer review :  17 November 2009 by Kaye Kotek   (USA)

Amsterdam to Minneapolis on November 10. I found cabin crew to be rude and unhelpful. When my monitor for the entertainment didn't come on I told the attendant - her curt answer was it will come on the minute we are in the air. Well it did not, so I mentioned it again and she walked right on by without a word. I changed seats with my husband as he didn't mind not having a working monitor - then the seat refused to tilt back, when I told a different attendant the reply I received was "I m not a mechanic." Is this the way your flight attendants are trained? There were other seats available, but I was offered nothing.

DELTA AIR LINES customer review :  15 November 2009 by W Roulent   (Australia)

Booked a flight LAS-JFK based on it being a redeye flight, to get to NYC early. Flight was also a decent price. Flight on time on a 757-200. Being from Australia, we kind of expected the transcon flight on a legacy carrier to be average (comfort wise) at the very least. Was very disappointed when we sat down, and realised there was nowhere to put our legs. Can't believe this lack of legroom could exist on a carrier like Delta. Also used Delta between LGW-MSP-SEA. The airport ground staff member was incredibly rude, with a total lack of customer service. I give Delta 3 out of 10 simply because we arrived safely and on time.

DELTA AIR LINES customer review :  8 November 2009 by J Marshall   (Thailand)

BKK-NRT-JFK traveling solo with 2 young kids, expecting the worst considering my experience on Delta in the US. I usually fly JAL or Cathay, but Delta had cheapest fare by $200-300 per person. BKK to NRT had a mostly Thai crew which was a major plus as they are nicer and more service oriented than US flight attendants. Plane a newer A330-200 with AVOD in each seat. Decent selection of programs, although it could use more kids shows. All in all service, food etce average to slightly better on this flight. Short layover in NRT. NRT-JFK on 777-200 that had been updated with mostly free AVOD in each seat. Seat pitch not great, but bearable. American FA's poor to fair, but not as hostile as I have experienced on other Delta flights. No special help with kids and the carts came barreling through the aisles. Children slept most of the way, one stretched out, one in lap. Not looking forward to what I hear is old 747 on way back through ATL.

DELTA AIR LINES customer review :  8 November 2009 by Kevin McDougald   (Canada)

YWG-MSP-SFO and back in Economy on ex-Northwest aircraft. YWG-MSP on a CRJ, friendly FA. Onward 757-200 flight to SFO delayed. SFO-MSP return flight delayed by congestion at SFO and then lack of gates on arrival at MSP, resulting in a stampede for the exit by passengers worried about missing their connections. MSP-YWG leg faced creeping delays due to maintenance issues, resolved by switching us to another ancient DC-9. Bring your own food and entertainment, avoid tight connections and restrict yourself to a carry-on that can be stowed under the seat will help make your trip with Delta more pleasant.

DELTA AIR LINES customer review :  3 November 2009 by S Koenig   (Brazil)

BWI-ATL-GIG. We were supposed to fly Delta just BWI-JFK to connect with a TAM flight to Brazil, but when the flight to JFK was canceled due to technical problems, we were finally re- routed through Atlanta, taking Delta all the way. Flight to Atlanta standard domestic flight. I think we got a tiny bag of peanuts as a snack. We got a so-so meal on the flight to Brazil, and one drink; beer or wine included, but hard liquor cost $7. No one came around after that to see if we wanted another drink, even for a charge. I sat in the front seat of the economy class section, near a restroom, but a few times the flight attendants closed the doorway curtain with snaps (when they had things to do and apparently did not want to be disturbed), so I needed to walk back to the end of the plane to use the restroom. The 767 had indvidual entertainment systems on the back of each seat and the selection of movies was fine.

DELTA AIR LINES customer review :  30 October 2009 by James Steward   (Canada)

BOI–SLC–LAX–SYD. BOI–SLC check-in smooth with no waiting. Used automated kiosk for check-in and was able to choose my own seats for the sectors flown. During taxiing an announcement advised a delay due to ATC delays at the destination. A time frame was given for the delay and flight attendants passed through the cabin offering water. No additional service was provided by the flight attendants during the 45 minute flight. All customers were kept up-to-date regarding the delay. SLC–LAX was scheduled to depart at 2025hrs - the departure time was rescheduled to 2130hrs, later updated to 2215hrs. Clear announcements were provided in the terminal advising of the delay. The aircraft was a worn 757 with cabin furnishings missing and seats scuffed and aged. A drink and bag of nuts were offered. Cabin garbage was promptly cleared. Prior to the end of the flight one flight attendant displayed initiative by moving customers with tight connections to the forward cabin. LAX–SYD had boarded by the time I go to the gate - a new B777-200LR. Cabin clean and fresh, flight attendants attentive and friendly. Seats comfortable leather type with lots of leg room. Three meals were offered and food provided was sufficient. Lavatories clean and drinks offered on a regular basis during 14 hour flight. Baggage arrived promptly. Overall, consistency was maintained on all flights with an effort to achieve on-time performance. Ground and cabin staff were courteous. It would be beneficial for the airline to limit the number of on-board announcements given. Numerous announcements given by flight attendants advising paperwork had been done, all passengers were on board and other operational activities was not necessary and more of a distraction.

DELTA AIR LINES customer review :  29 October 2009 by C Cattanach   (UK)

Atlanta-Gatwick. Service appalling, food revolting, ancient B767-300. Leather seats uncomfortable, legroom minimum, flight attendants rude. Atlanta nightmare and the MD90 to Detroit was ancient and service again appalling.

DELTA AIR LINES customer review :  26 October 2009 by Zoltan Nagy   (Netherlands)

Terrible and wont fly Delta again, they changed seats and almost put us in the back from Atlanta to Amsterdam because the plane was smaller than planned and a lot of people had to be on waiting list. Overfull flights, changed flight plan. No good, we will fly Martinair to Orlando in the future and no stop at Atlanta anymore, a crazy airport.

DELTA AIR LINES customer review :  26 October 2009 by J Tonge   (UK)

Just been to and from New York on Delta flights from Manchester. Seat nos 37 E and F - really hard and very uncomfortable. We had to use pillows provided as seat cushions. We felt very cramped, most unsatisfactory for a flight of nearly 7 hours. Meals were poor. The only good things we have to say about the experience is that cabin crew were polite and friendly and flights were on time. The earphones provided are also poor 0 we gave up trying to listen to films. All in all, with the exception of friendly cabin crew, an unpleasant experience.

DELTA AIR LINES customer review :  14 October 2009 by I Park   (USA)

JFK-LAS-JFK. Flight was okay, just average domestic flight. Crew (both ground and inflight) friendly, although the service offered is below Jetblue level (forget some European or most Asian carriers!). The thing with Delta is their gate handling is horrible. They have zone system but it doesn't matter once the gate opens. Everybody walks in regardless of zones, which creates chaos. IFE is there, AVOD on each seats but if you are flying economy, you have to pay for movies and TV programs from HBO. Limited channels on free TV available (boring!). Both flights had GOGO inflight WIFI. It worked amazing!

DELTA AIR LINES customer review :  14 October 2009 by Graham McAulay   (UK)

AMS-JFK return on B767-300. Seats fine, food good ,service pleasant - same good service on way back. Both flights on time, was a bit wary of flying Delta, but enjoyed my Delta experience.

DELTA AIR LINES customer review :  14 October 2009 by R Jones   (UK)

MSP-LHR Economy on Boeing 767. This ticket offered excellent value for money and the first time I have used an American based carrier in a number of years. Was lucky to get two seats to myself but the faux leather styles makes for an uncomfortable 8 hours. I was horrified and amused by truly the worst airline meal I have ever received in 20 years of worldwide travel. It made me laugh - barbecue chicken with a soupy potatoes mixture mixed in. Bread roll terrible too, with cheap margarine spread. AVOD acceptable although this needed resetting twice. Flight attendants average and generous with water rounds and offering surplus red wine from a carton. Would use this service again, but only for the sake of it being reasonable value for money.

DELTA AIR LINES customer review :  8 October 2009 by R Bartos   (USA)

ATL-CDG and AMM-JFK on those terrible 767-300s. It is beyond me why Delta chooses to use these inadequate aircraft - no AVOD for 9-13 hour flight. I could not find a comfortable position to sleep; reconfiguration of seats means no leg room and mismatch of seat to window / bulkhead (hard to lean against wall with pillow). Lousy film / entertainment selection. The wine on Delta is vile and from a box! Delta, as an American carrier, does not have the level of service that I know can be had for these long and arduous journeys with European airlines. Think twice about Delta for transatlantic journeys.

DELTA AIR LINES customer review :  6 October 2009 by A Ramsay   (USA)

BOS-JFK-AMS. Boston leg to JFK first class, great staff service. Sky Club crew in Boston should teach Delta staff about customer service. JFK-AMS B767-300ER Business elite. Seat lumbar didn't work. Flight lead was young male and apparently on a power trip. Rude, short with people. Other cabin staff nice. Slept after dinner to awake to "we will be landing in 20 minutes." Got up to brush teeth was told to "sit down now and not get up". Since was not woken for breakfast, I asked for a bottle of water and was told no. Sorry Delta, you get a lot of "no's" this time.

DELTA AIR LINES customer review :  6 October 2009 by Alex Greig   (UK)

LGW-ATL return in economy. Delta have replaced the Northwest A330 on this flight with an ageing 767 with overhead screens. Both flights late taking off due to delay on incoming aircraft, but made up time. Had exit seats on both journeys, but froze as a result and right next to restrooms - not worth the extra legroom. Cabin crew efficient and polite, but po- faced.