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Delta Air Lines customer review :  31 July 2010 by  Brian Fewtrell   (USA)

My initial morning flight to Baltimore was cancelled thru Minneapolis and I was re-routed thru Salt Lake 6 hours later. My flight from Salt Lake was delayed due to mechanical issues twice so I was another 6 hours late. I expected to arrive in Baltimore at 2330 - by the time I got to Baltimore and got my baggage it was 0530, so no sleep. That afternoon I had a return flight home. Left Baltimore with no issue thru Minneapolis again, however the maintenance bug hit again as my 2130 flight was finally cancelled at 0030 and we were directed to another plane on the other side of the airport. That plane however could not fly at night as it had navigational lighting problems so when we arrived at the new gate we had no one available from Delta until a riot nearly began. Finally a team showed up and we were told we would not be leaving that evening. I was told that the soonest I could get on another flight was 2130 the next evening. If I had issues I needed to call their help desk. I was put up in a hotel that was over 40 minutes away from the airport. I was able to get a better flight time from the help desk as finally made it home by 1400 the next day. All in all my total flight time was to be around 14 hours to and from Baltimore however with all delays and breakdowns it took me almost 41 hours to complete this 14 hour journey. Safe to say I will avoid Delta at all costs and not recommend them to anyone.

Delta Air Lines customer review :  30 July 2010 by  Nicole Seabolt   (USA)

Our flight from JFK to PHL was cancelled at the last minute and with no warning. We were waiting by the gate and there wasn't even so much as an announcement. Luckily we checked the flight board. We were connecting from international and had checked our bags again for our domestic flight an hour before boarding. Once we figured out it was cancelled, they set us up with a bus to take to Philadelphia and said we could get our luggage and take it with us on the bus. After over an hour waiting for this bus and no guidance from any agent, our luggage finally came down and all our bags were missing. We were told that baggage had another situation to deal with and couldn't help us. We ended up going home without luggage, hoping it would make its way to Philadelphia. After 24 hours, we still have some luggage in JFK. We called customer service and got no help. When we asked to speak to a supervisor, we were told that they're all supervisors and there was no one we could be put through to. All they could do was put in a request and then they hung up on us. This is the first time flying Delta and the last.

Delta Air Lines customer review :  27 July 2010 by  C Chotoo   (USA)

JFK to PIT. We boarded our flight from JFK at 2:10 p.m. on 25 July, which was on time. Once all passengers were seated, we were asked to leave the plane due to maintenance issues. They assured us that they had another aircraft waiting for us. After 3 p.m. we boarded the second plane. While the plane was in the line on the runway for more than 30 mins awaiting its turn to take off, the aircraft had to leave the line and return to the terminal for more fuel. Again the pilot announced that there were other maintenance issues and for our comfort we should leave the plane on a shuttle they provided for us to return to the terminal. He assured us that we would return to the same plane once they completed their servicing of the plane. In the midst of rain we were getting onto and off a bus. Our flight did not leave JFK until after 6:30 p.m. As long as there are other airlines and other means of transport, I will no longer be a customer of Delta.

Delta Air Lines customer review :  27 July 2010 by  R Handley   (Australia)

Our granddaughter flew Dallas to Sydney return, as a 14 year old unaccompanied minor. The attention and care she received was excellent. We have nothing but praise for the service and that service. Our thanks go to the many staff who took care of her.

Delta Air Lines customer review :  25 July 2010 by  Jake Walker   (UK)

Boston - Manchester with a stop in JFK. Arrived at Boston to find that the flight was on time. Arrived in JFK and went to the gate for flight to Manchester. Although I was in economy, they were letting us board first as there was a balancing problem with the plane due to some cargo in the front hold. Took my seat and waited. By 1910, everyone was onboard and it looked like we would be away for our 1920 departure. At 1935 the pilots made the announcement that the refuellers were not finished and that some bags had not been loaded. They said that we would be away for 2000 at the latest. At 2000 they made another announcement that we would be delayed until 2100 as the weight of the aircraft was affecting the amount of fuel that we be using, so the refuellers had to add more fuel as there were strong headwinds over the Boston area. It was 2330 when we departed JFK as they had to change us onto another plane as the 757 had developed a fuel leak and was leaking all over. A replacement 757 was found and we departed over 4 hours late (leaving the cargo behind).

Delta Air Lines customer review :  22 July 2010 by  A Kan   (UK)

PVG-NRT. Checked in online night before but did not have access to a printer to print the boarding pass. Had the option of printing it at the airport using the self serve kiosk. But when I keyed in my reference number at the airport, the screen returned "Your flight include an international flight, please see staff for assistance", but no one was around. I had to queue for more than an hour to check in. Asked people around me if they've tried the self serve kiosk, they all have different problems with it, no wonder the bag drop queue is empty. The flight was below average, no on demand IFE, not even a personal screen, just the old projector screen on front row which didn't even work for the entire flight. The seat was standard affair. Food, didn't touch the main, had the fruits which was fine. I guess this is why Delta was the cheapest for the route.

Delta Air Lines customer review :  20 July 2010 by  Kathie-Jo Arnoff   (UK)

I also had problems with Delta flights on Friday, July 16. I got a message at 5am that my 8am flight was rescheduled to the afternoon. Because that was problematic, I tried to call Delta, but they were not taking calls. At the airport, I moved my flight earlier - but later found out I was on standby for already over-full flights. Bottom line, I arrived in Buffalo 7 hours late. Today, July 19, I am flying back to Indianapolis. During computer check-in, I see that I no longer have a seat on the first leg of my trip. The second flight check-in "could not be processed." I have no boarding pass at all for that one. Delta again is not taking phone calls. It looks like its going to be another very long day.

Delta Air Lines customer review :  20 July 2010 by  H Janin   (Singapore)

SIN-NRT-PDX-YVR and YVR-SEA-SIN traveling with infant. What a disastrous airlines, I cannot believe this airline is still in business with such a poor service. SIN-NRT-PDX leg of our trip the flight NRT-PDX was canceled at the last minute when I arrived in NRT. Deboarding the plane there was no Delta staff, just someone for NRT airport handing out a flier saying to pick up your luggage and come back in 6 hours! We picked luggage and went to ticketing. The first offer from Delta was then to change our flight to 2 days later. After negotiating for 90 minutes, I managed to land a JAL ticket to SFO and connect to PDX. The trip took 26 hours to reach our destination. The worst part was no empathy from Delta staff, only when getting angry and not moving did we manage to obtain something. PDX-YVR leg we did not have a ticket! It turns out that Delta did not send information to the codeshare airline. Luckily there was seat on boards however I had to pay check in fee for luggage even though the Delta policy states that international fees (ie. $0) should apply. YVR-SEA-NRT-SIN we had a flight delay of 3 hours for NRT-SIN. Once again very rude staff deboarding and had to complain to customer service manager in NRT about attitude.

Delta Air Lines customer review :  20 July 2010 by  A Ramsay   (USA)

KUL-ICN-DTW-PVD. Korean Air check in for Delta out of Kuala Lumpur would not give boarding pass for any flight other than leg to ICN. This leg in economy and great service on overnight flight. Passed nine hour layouver in Korean air lounge. ICN-DTW leg in Biz, crew seems rushed, confused. Dinner service was a mess as well in the delivery. Bags arrived first (for once). Have been flying DL Biz for many years and I have never seen the cabin crew so disorgnaized.

Delta Air Lines customer review :  20 July 2010 by  G Erichsen   (USA)

SLC-PDX and SEA-SLC. Both flights on time, flight attendants did their job, there were no problems with luggage or seating, and the price was good. My only complaint, and it's a minor one, is that the audio on the return trip was of very poor quality.

Delta Air Lines customer review :  18 July 2010 by  S Wolfe   (USA)

Don't understand why the failure of the Delta computer system at multiple east coast locations on Friday July 16 hasn't come up. Staff at Dulles Airport, Washington DC were trying hard but writing seat assignments by hand. Huge delays and I arrived 3 hours late to Atlanta, where we sat on the tarmac for 1.25 hours waiting for a gate. Missed my connection and was told that the delays were caused by a failure of the FAA computer system and I was on my own for the night (it was 1 am at this point). Staff at Atlanta gave us overnight kits and someone came around later in the night and distributed blankets to those of us trying to sleep on the seats. I couldn't believe they didn't think meal or hotel vouchers were called for.

Delta Air Lines customer review :  17 July 2010 by  L Sym   (UK)

We flew Delta as part of a codeshare flight, having booked through KLM. Normally KLM offers good internet access to manage the booking, choose seats and meals etc. This time the experience was abysmal. We turned up at the airport with only the faint expectation that we were going anywhere. As it turned out, nothing terrible went wrong, but we were faced with indifferent service and one experience of shockingly ignorant behaviour from an inflight steward. Our bags did not arrive with us on the final leg home - due to a late arrival and fast turnaround at Schiphol. Our luggage was delivered within a day of arrival, but having been told we would be contacted to tell us when it would be delivered, we got a call to say it had been left with a neighbour. We were 80 miles away at the time.

Delta Air Lines customer review :  17 July 2010 by  S Koenig   (Brazil)

FOR-ATL-LAX, SEA-ATL-FOR. FOR-ATL and ATL-FOR in international Business Class on a 757, good leg room. Food and service quite good, high quality ear phones for individual video/audio players. ATL-LAX in First Class on a 767, domestic flight configuration - poor legroom. Cheap ear phones, equivalent to those in Economy. SEA-ATL also on B767, but in a plane used for international flights - no WiFi (for which they apologized), but more leg room than ATL-LAX. Since we had international biz class tickets, we could use airport Sky Clubs free (apparently just flying domestic First Class is not enough). Clubs didn't have much in the way of snacks, but were comfortable. In Atlanta, one club has showers - just two, so there can be a wait.

Delta Air Lines customer review :  16 July 2010 by  A Stephens   (USA)

LGA-ORD return on Delta Shuttle, first class. Crew on the shuttle flights (operated by Shuttle America) are pleasant and friendly. Breakfast offered outbound, while not fancy or large in size, was fine for such a short flight - better than peanuts at 9am. On-time departure and arrival. Dinner would have been served, except we were informed that the plane had not been catered. Flight attendant wasn't sure why but felt bad, although it certainly wasn't her fault. Made do on the Sun Chips, fruit, and Twix they passed around in the wicker basket.