DELTA AIR LINES review :  29 June 2009 : by Billy Payne   (USA)

Departed El Paso Intl and was surprised to be bumped to first class as plane was full. Flight to Atlanta was excellent as was the crew. Our connecting flight to London was also full. We were assigned seats 18 F/G in coach. The people in seats 19 F/G had a two year old child who cried, screamed, and kicked the back of our seats all the way to London. I complained to the people but it did no good. I went up to the FA and complained she said there was nothing she could do. We are sorry that we booked round trip ticket with Delta..

DELTA AIR LINES review :  23 June 2009 : by Tom Cannon   (USA)

Arrived at Heathrow two hours early to check in. There were only two agents working the Business Elite counter and service was very slow. I had reserved seat 4E three months ago. The seat had been re-assigned and I was given 1A, a window seat that I hate. Fast track security was very slow but not overly crowded. The new SkyTeam Heathrow lounge is very nice. Onboard service was good and my bag was one of the first to arrive in customs area. In Atlanta, you have to recheck your bag, go through security again, and then retrieve your bag again in domestic baggage pickup. I waited 80 mins for my bag to arrive in domestic baggage area. This is unacceptable for Business Elite service.

DELTA AIR LINES review :  23 June 2009 : by D Quinn   (USA)

Years ago I thought Delta was one of the superior choices around. Several flights recently have completely changed my opinion. On a recent trip from Newark to Atlanta, I found the seats I had reserved months ago for my family (including 5 children 12 and under) had been reassigned with no explanation. We had no movie, minimal beverage service from exceptionally grumpy attendants, virtually no airport assistance on boarding (with 5 children may I say again!) or deplaning, and much confusion at the curbside check-in in Atlanta (couldn't find our reservations because not all parties had the same last name) (Newark check-in was vastly superior). The flight was not free, was overcrowded and the plane not particularly clean - I will try not to fly Delta again. I did enjoy being able to send this from the aircraft on my mac but think having to pay 9.95 to do so is outrageous. How did Continental get to be the airline of choice after their performance in the late 80s? Just a miracle.

DELTA AIR LINES review :  21 June 2009 : by S Warwick   (UK)

AMS-DTW-AMS. Flight there and back fine - however the flight attendants and food need more work! Choices seem to be chicken or vegetarian, on the way back, chicken was in a mystery sauce and white wine was served hot. Breakfast consisted of a muffin and an almost frozen banana which needed about another month to ripen fully. The attendants did as little as possible, in particular one who shouted at passengers who tried to stack up their empty dinner trays, apparently we are expected to know how trays and waste are disposed and should organise our meal trays appropriately. Worse was to come, when this attendent entered an argument with a passenger who dared to ask for a drink when all the crew where at the back of the aircraft (chatting I assume) leaving the mid-section of the aircraft unattended.

DELTA AIR LINES review :  17 June 2009 : by Tom Cannon   (USA)

Checked in two hours prior to departure pre Delta policy. Arrived in Delta Sky Club on E concourse where there was nothing to snack on. When I asked about food, I was told that food is not available after 9 pm. It was 8.35pm at that time. When departure was announced, everyone had to be re-issued a boarding pass. One agent did this for 200+ passengers while three other agents stood around and talked. Onboard, agent comes on and starts moving passengers around. He tried to put me in a window seat, and I refused. I had purchased this full fare business class ticket months ago and had the seat assignment then. We left the gate 30 minutes late. Three of the wines listed on the menu were not available. Service was then rushed in the first 4 rows and very slow in the remaining rows of business class. Never received coffee. Baggage delivery in LHR was awful. 69 minutes after deplaning I received my priority BC-tagged bag.

DELTA AIR LINES review :  14 June 2009 : by Krishnan Chitoor   (Australia)

DCA-JFK. Flight delayed by 45 minutes and was provided with the option of transferring on a DCA-LGA Delta Shuttle service. I needed to get to New York City that evening and took the offer. Brand new Embraer and decent in-flight service for the short hop. Efficient baggage management.

DELTA AIR LINES review :  10 June 2009 : by Elizabeth Green   (UK)

Manchester to JFK. The luggage of almost half the plane was left behind in Manchester resulting in a delay of at least two hours whilst this was reported. There was no offer of any complementary toiletries etc and no real clue as to when baggage would turn up or in fact where it actually was at the time (plus point - baggage delivered to hotel by 10.00am next morning). On return flight discovered that our boarding passes had not been taken at the gate in JFK so therefore how did Delta know who was on the plane!! Food is only mediocre although cabin staff on return leg were very pleasant - not so much so on the outbound flight.

DELTA AIR LINES review :  10 June 2009 : by A Chencker   (USA)

PVD-ATL-ICN. Regional jets have got to go with Delta. ATL to ICN was B777 LR with new lie flat seats. Seats in bed position great. Seat to find right position to eat in could have been better. Tray table design must have been designed by an engineer while drunk. Spring loaded, one piece unit has to be pushed just right. Even flight attendants couldn't open it. In fact, prior to flight there was ground maintenance on the plane for the IFE (all ok) and one of those guys couldn't even figure out how to open it. IFE for this seat, great. reading lights, power outlets good. Flight attendants very helpful. Good value for $, comfort. Great attentive staff.

DELTA AIR LINES review :  10 June 2009 : by M Kalita   (UK)

London Heathrow to New York. It was the worst flight I had. The flight was delayed by 6 hrs, no communication at the airport regarding updates on status. To top it, at Heathrow, my bag came bag in complete pieces with everything flying out on conveyor belt. It was a new bag and had stood good in rugged travel as well. No assistance was offered by the crew. Extremely unhelpful and no customer service whatsoever. Strongly discourage people to take this flight! It doesn't come cheap either!

DELTA AIR LINES review :  8 June 2009 : by Peter Cariani   (USA)

If you're trying to find an airline that offers good service with a reasonable amount of comfort, Delta is not for you. I'm on this site looking for something better. If you're a Platinum Medallion member, ie. one of those people who travels extensively, then Delta treats you well; if not, they treat you like cattle. I have over 30,000 sky miles with Delta, and they wouldn't even let me check in online, much less get a "preferred seat". At check in, you board by groups; the last group is usually stuck because, now that there's a $15.00 charge for checked bags, everyone wants to carry their bags on the plane, so by the time the last group gets on, there's no room in the overhead bins, which causes lots of hassle. At most locations, anyone in the last group that actually waits to be boarded will generally find that other people in their group boarded with group one. Verifying boarding group seems to be up to the gate checkers (a few actually do check). My flight from Boston to Atlanta arrived late, six of us on that plane got to our next gate prior to departure time, but unable to board since the gate was closed. Delta was inefficient and rude when rescheduling us. Their planes are uncomfortable, service was OK. I won't fly Delta again if I can avoid it.

DELTA AIR LINES review :  8 June 2009 : by Cristiano Miro   (USA)

FLLto PHX round-trip, via Atlanta both ways. All the four segments operated by a freshly painted 757-200. Entertainment was close to non-existent, offered in screens attached to the ceiling throughout the cabin - and Delta had the audacity to charge 2 dollars for an earphone. Because I checked in for my return flight at 6am, although not an "elite" flyer with DL, I was able to select bulkhead seats on both segments going back home. Attitude of flight attendants was average on outbound flights, and above average on return. Even on ATL- PHX/PHX-ATL food was not offered even for purchase, as they both were late-night flights. A travel experience with DL is seldom something to write home about. However, I will continue to be a loyal Delta customer as my hometown area (MIA, FLL) is well served by the airline.

DELTA AIR LINES review :  6 June 2009 : by L Zijlstra   (UK)

I flew this week with Delta, from Manchester to New York return. It was the worst airline I have ever flown. First of all, they changed the departure schedule without notifying us, just 3 hours before taking off. Luckily I checked online before, otherwise I would have missed my plane. The seats were very uncomfortable for a flight of 7 hours. The return flight from New York to Manchester was awful. At the airport we had a delay of again one hour because there was a technical problem. After 4 hours flying a passenger fell ill so we had to fly back to Canada for medical help, this is understandable. However the crew totally neglected the other passengers, all the 5 stewards/stewardesses were standing next to the ill passenger, while there was also a doctor on board assisting the passenger. We had to ring all the time to ask for some water and waited for the breakfast a long time. The breakfast consisted of a small banana and a tiny muffin with some orange juice, unbelievable! In Canada we had to wait for another 2 hours, because there was again a technical fault. All in all, the flight took 14 hours instead of 7 and they didn't even offer us any lunch. I'll never fly with Delta again and I would strongly advise people not to use this airline, because the service is awful, we were totally neglected.

DELTA AIR LINES review :  5 June 2009 : by P Torrents   (Spain)

BCN-JFK in C class. Ground staff in Barcelona gave us not a very friendly welcome but the preassigned seats 1A and 1B were respected - only to find onboard that they had less legroom than the other C seats in the cabin. Crew and purser friendly and attentive resulting in above the average service. Not lie flat seats but comfortable and managed to catch up a few hours of sleep after a tasty meal. Inflight Entertainment looked good but preferred to read. Quite a long wait in JFK for our luggage despite the priority tags.

DELTA AIR LINES review :  3 June 2009 : by R Hendry   (UK)

Atlanta-London Gatwick. A nightmare flight. I fly Delta to Atlanta regularly and have had no problems. However, this flight is now operated by Northwest and they don't seem to know what they are doing. We were boarded on this flight, doors shut, when they discovered a fault with the door sensor (A330). We sat on the plane for two and a half hours while they tried to fix it but to no avail. We were eventually unloaded, and after lengthy delays sent to various hotels in the vicinity of Atlanta airport. We were told that we would fly at 10am next day. Arriving back at the airport at 7am for the 10am flight, we were then told that the flight was delayed to 4pm. We were told that we didn't need new boarding passes but some people were turned back at security. No-one at Atlanta airport seemed to know what was going on. Fortunately I have a Crown pass and the staff there were helpful. At 3.30pm Northwest decided we all need new boarding passes and the queue formed again. At 4pm, after no announcements from the six staff standing at the desk, I eventually asked them to make some kind of announcement to let people know what was happening. The Northwest gate staff were not friendly and very abrupt. We took off at 5pm - 24 hours late. We were given $200 delta vouchers for future travel which is ok if you want to still fly Delta. I missed my flight to Scotland and had to fork out £165 for a new flight, which Delta didn't want to know about. We were issued with $7 dinner and breakfast vouchers. That didn't even buy a sandwich in the hotel. Northwest staff just didn't seem to know what was going on. One stewardess was standing sucking on a candy giant kids pacifier - very professional! Unfortunately I have two other flights booked through this route this year, which I am not looking forward to! Try and fly a Delta operated flight and not Northwest.

DELTA AIR LINES review :  1 June 2009 : by W Staab   (USA)

JFK-Budapest-JFK B767. Economy seats not too uncomfortable, flights on time - reserved seats honored. Fourth time flying this route - food served same menu each time and all meals poor. Old fashioned overhead video screens with miniscule ear phones. Mid-flight snacks on Budapest-JFK ( 9.5 hours) were not free - pretzels 3 dollars etc. Flight attendants moderately efficient.