Delta Air Lines  Passenger Reviews and Delta Air Lines Customer Trip Reports

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DELTA AIR LINES customer review :  20 March 2010 by T Dols   (Netherlands)

Difficult to rate this one. I travel regularly with them between AMS and EWR. Friendly and efficient staff, and they have upgraded me twice which I really appreciate. However, Delta needs to upgrade its fleet desperately! Chairs falling apart midflight, repaired with ducktape?

DELTA AIR LINES customer review :  20 March 2010 by D Higgins   (USA)

LHR-MSP B767-400. New lay flat beds in business are very nice. Excellent food with nice wine selection. FA's friendly and attentive. Very good VOD. Screen quality fairly high. Overall the best flight on a BNE-SIN-CDG-LHR-MSP-BIL marathon across QF, AF, and DL. Very impressed with the new Delta.

DELTA AIR LINES customer review :  19 March 2010 by R Xemblinosky   (USA)

ATL-AMS and AMS-MEM. Booked as KLM flights, but got Delta, which meant I had to call Delta to change seat assignments -s an ordeal in itself. ATL-AMS started 20 minutes late, but made up the lost time by mid-flight - and proceeded to lose even more time. Which I found out only just before landing. I made my now 45 minute connection only thanks to the KLM forces at Schiphol. AMS-MEM much less eventful. A nice choice of movies. Food okay too, but would it really kill Delta to give you the whole can of whatever soft drink they may offer you? Still, an okay value for the money, if only because I much prefer connecting to and from Russia through Amsterdam.

DELTA AIR LINES customer review :  17 March 2010 by G Davis   (USA)

DEN-JFK-DEN on B737-800. If you are looking for comfort, you will not find it in business class on this plane. The 38 inch seat pitch is not what most would call business class seating.

DELTA AIR LINES customer review :  17 March 2010 by John Clift   (UK)

ATL-CDG 767-300, old well used and past its best by date. Delta experience from check in to flight is really one to be avoided at all cost on long haul flights. Fare was competitive price wise but well below Air France for all round quality, the classic case of buyer beware. One thing that is clear Anderson still uses the same people as he used at NWA for staff customer service training. A smile costs them nothing particularly when its Delta's systems that cause the problems.

DELTA AIR LINES customer review :  16 March 2010 by J Esbech   (Denmark)

CPH-ATL-CPH. The business class on B767-300 is certainly not amongst the best in class, seats seem old, don't recline much and screens are tiny (not many movies to select from either). Flights were comfortable, staff friendly and food was quite decent.

DELTA AIR LINES customer review :  16 March 2010 by Roy Manry   (USA)

ATL-SJU, STT-ATL First Class via Medallion upgrades. Morning outbound flight, a 767 from ATL to SJU was full. Breakfast was served in First, cabin crew very senior but service excelleant and with a smile. Good movies on-demand. Return flight; upon checkin in SJU I was informed my 0940 departure had been moved to 1420 and my upgrade had vanished as I was given 30A! When I asked why the delay I got 4 different answers from 2 people. A near riot seemed almost imminent! It seemed as if on a Saturday, what with cruise ships et al that the people at the counter were totally clueless as to how to handle this pandemonium! I gave up and jumped a flight over to STT to fly home. Glad I did! Great helpful folks at the counter (even with a crowd) and superior service by the crew back to ATL.

DELTA AIR LINES customer review :  4 March 2010 by P Magee   (Canada)

We recently returned from a trip to Hawaii from Seattle. We had purchased tickets months ago for Northwest Airlines. We were given a Delta airlines flight as they are now merged with NW. We checked in and checked our luggage and proceeded to the gate but after an hour when boarding began, we were informed we had no seats. This is after we had checked in at the ticket counter two hours previously with tickets that were purchased six months ago. We had been placed on standby and barely made it on. They slammed the door in the face of a very polite family who were there before us. The flight was oversold. My 12 year old son, my husband and I were seated large distances from each other and I had to barter with the fellow next to my son for one of us to be allowed to sit with him. It was a horror. After observing the FAs I could not help remembering that when I was a child it seemed a somewhat sophisticated occupation, being a flight attendant - now it resembles more that of a carnival worker in the sort of trailer trash manners that the company seems to foster (yelling like that of wrestling coaches, sarcasm, impatient shaking of garbage bags ). I have not flown a US carrier for quite a while and now see them as flying tenements.

DELTA AIR LINES customer review :  1 March 2010 by N Werner   (Switzerland)

LAX-HNL. Checked in online and could get row 11 on B767-300 which is second row in Economy. Bag drop had a queue at LAX but at the check-in counter within minutes. My bag was 52lbs and check-in staff asked me to take out an item so it would be 51lbs. I first thought this was a joke since you have to pay for check-in baggage at Delta anyway. I took out a t-shirt and then my bag was 51lbs. Service was so so, for almost 6h flight you would expect some food but all they give out are pretzels or peanuts with soft drinks. They don't even give you the full can and put so much ice in the cup that there is not much room left for the beverage. What's so special about those legacy carriers? Entertainment was good as you didn't have to pay for it due to the fact that on flights to Hawaii liveTV doesn't work - so you can watch movies and TV series etc on demand for free. The touchscreen didn't react very promptly but otherwise the selection was good. Crew was ok, not the friendliest but I would not say that they were rude. Delta was ok and got me from A to B in a safe and somewhat comfortable way but I will only choose them if they are the cheapest airline.

DELTA AIR LINES customer review :  25 February 2010 by Dang Pham   (Canada)

YUL-DTW-NRT-BKK originally booked but because of late arriving in DTW (not Delta fault) itinerary was changed to DTW-ORD-ICN-BKK. The rerouting by telephone was handled promptly at my satisfaction. I went to DTW Delta Sky Club for reissuing the boarding passes and vouchers for Hotel, 3 meals. The process was prompt with courteous lounge personnel. Amenities kit and T-shirt was handled without asking. My checked baggage was rerouted and arrived in Bangkok with me.

DELTA AIR LINES customer review :  18 February 2010 by John Wright   (USA)

MSP-NRT-SGN return Business Class. Checked in bag and Kiosk would not read my passport due to it being used a lot and the expiration date being on the backpage, I am not able to read it into a Kiosk - stood for over 20 minutes waiting for agent to help. By the time he was getting to me, there were others having passport issues with Kiosks. He practically jumped down my throat and the others, telling all us we were not doing it correctly - it did not work, so he finally checked me and others manually. MSP-NRT was excellent . I sat in the upper deck in 79B and only half full. FA's were 2 older ladies and excellent service. On my segments from SGN to NRT. Quick connection in NRT back to MSP. Seat 79B again in the upper deck, 2 older ladies for FA's. They did their jobs, but they were doing a rush job on the meal service, and after service they did the disappearing act. Overall, Delta seems to be trying to very hard to change their image and I was impressed and enjoyed my trip to Ho Chi Minh City. SGN flights from NRT are ending March 27. Interline changing in NRT is not a pleasant experience, so I guess next trip to Vietnam will have to on an Asian carrier.

DELTA AIR LINES customer review :  17 February 2010 by A Scheel   (Germany)

JFK-FRA economy: Check-in at T4 was very fast and efficient. As the flight was only booked approx. 20%, finding my own row was easy and stretching out over 3 seats was possible. The crew was friendly. An old Boeing 767 was used, no in-seat-entertainment, just a couple of monitors on the ceiling. Food was good, beer/wine free of charge. Legspace very crammed - would have been a problem if the flight were full.

DELTA AIR LINES customer review :  16 February 2010 by J Wallace   (Australia)

Took a group of 77 with a lot of luggage from Sydney to LAX with Delta. Check-in at Sydney helpful and organised. Food fine, crew polite and helpful. Coming back, a very wet day in LA with nowhere to go saw us to arrive at LAX 2 hours before check-in opened. A word to a cleaner in the empty Delta terminal saw two check-in staff arrive and immediately open check-in for our flight and process us - never heard of this before. The flight back was excellent - friendly, efficient crew, terrific seat-back IFE, good food.

DELTA AIR LINES customer review :  16 February 2010 by S. Pierce   (USA)

Cancun to IAD. We were to fly Delta 542 on Feb 13 - a 1330 flight delayed 6 hours and then cancelled for lack of a flight crew. It was 2230 by the time we had collected our bags, been given new flights for the next day, and boarded Delta shuttles to go to a hotel. Arrived at the Marriot Courtyard. No rooms available (apparently they hadn't bothered to check). Then sent to the Cancun Omni (nice hotel - we'd recommend it) for an overnight stay with no vouchers for food. We hadn't eaten since breakfast and our new flight left at 1840 the next day. The Omni opened a restaurant (at midnight), fed us sandwiches, and charged them to Delta, and breakfast was included, but that was all the hotel could do without Delta's approval. We bought our own food at a convenience store. The one thing we do have to thank Delta for is that they booked our flight home on Mexicana - so we got free, hot, edible food served by flight attendants who seemed to enjoy their work and their interaction with passengers - very pleasant flight. And had we only known, we could have flown Mexicana for less! We're booking our flight on Mexicana next time.