DELTA AIR LINES review : 17 May 2008 : by Mike Chen

Customer Rating : 4/5

LAX to ATL coach, then Business Class ATL to LGW. Coach was ok; seats were slightly more comfortable then on AA. 767 clean and entertainment system worked fine. Business Class seats ATL to LGW were roomy. Food service good; Delta just introduced new dinnerware and a new menu. My only complaint is that some of the "older" flight attendants seemed to want to rush the food service.

DELTA AIR LINES review : 13 May 2008 : by R Carter

Customer Rating : 2/5

Delta from London to Las Vegas return. The outward flight from Gatwick, was on a 767. This flight was to Atlanta where we caught a connection, a 737 to Las Vegas. The 767 was dreadful, with bits peeling from the walls, an entertainment system which looked like it was from the 1970s (3 tv screens hanging from the ceiling), and a flight crew that looked even older. Does Delta not employ young flight attendants? Plane full and cramped, and when I got up for a quick stroll around, I was told by a member of the flight crew that I wasn't allowed and had to return to my seat straight away. I fell asleep half way through the flight, and missed the Ice Cream that was brought around. I went to the back of the Plane to ask for some, and was told I was too late, even though as I was there the attendant was locking it away in the trolley. The 737 flight from Atlanta was quite good - plane was in good condition, and this time has entertainment systems in the back of the seats, although any decent movies had to be paid for on a credit card. The return journey was a disaster. From Las Vegas we flew to New York (JFK). This time we were on an old 757, which was worse than the 767 we went out on. Another old entertainment system which only worked when it felt like, flight attendants that were old enough to be my granny and shoddy service. All they were interested in was selling duty free! From JFK to Gatwick was a nightmare. Another 757 (which I found unbelievable, I didn't think they did transatlantic flights). Far too cramped, and with the single aisle, it was impossible to move around. The food service was awful, food cold and drinks ran out very quickly. The entertainment system was in the seat backs, but switched itself off randomly - if you were in the middle of a film, you had to go back to the beginning. My friend had a seat where the screen didn't work, and when he reported it to the attendant, she told him it had been like that for at least 6 weeks! All in all, I would urge anyone not to fly Delta. They may look cheaper, but any alcoholic drinks have to be purchased on-board, where as other carriers give them to you free. Delta's price may be a few pounds cheaper, but if you buy a few drinks it soon works out the same as other carriers.

DELTA AIR LINES review : 1 May 2008 : by G Shafer

Customer Rating : 4/5

JFK-ATL-DKR-JNB recently and was pleasantly surprised. Staff friendly and entertainment system was very good on the flights to/from Africa which are on the 767-400 (no IFE on the JFK-ATL legs on MD- 80s). Meals were quite tasty and snacks available throughout the flight. No complaints at all.

DELTA AIR LINES review : 30 April 2008 : by Scott Lutz

Customer Rating : 1/5

Just flew Delta from VA to FL, with a connection in ATL. What a nighmare each way! Both flights had the wrong departure gate listed, then was stranded when I could not run fast enough to get across the entire ATL airport with no notice. My return flight I was only able to make due to a 2 hr delay! The help at the counter would not so much as look me in the face. I have been on most every domestic carrier, and several international carriers - this was the worst!

DELTA AIR LINES review : 29 April 2008 : by P Yee

Customer Rating : 2/5

Beware the 757, JFK-LGW. When booking did not stop to think about it, but DL is using 757s on some of their JFK-europe routes: LGW, FRA, CDG, etc. The issue is these are basically domestic first class seats (also like CO) with a bit more leg room. Not that Business Elite is that fantastic in comparison to other carriers, but finding a domestic first seat on a long haul intercontinental was not a pleasant surprise. DL network has expanded but at the cost of passenger's comfort and expectation. If you get a 757 don't bother finishing the booking and find an alternate or be forewarned.

Delta Air Lines review - by Theo Ellsworth

23 April 2008  Customer Trip Rating :

Elite business class from Orange County, CA to Atlanta to Barcelona, and back again. Overall, not really worth the price, especially compared to business or first class on other airlines. 757 to and from Atlanta, the seats are set way too tight for business class. And the TV in the back of the seat is ridiculous, especially when the person behind invariably doesn't realize they don't need to touch the onscreen buttons so strongly, which is nearly always the case. Amazingly, coming and going to/from Atlanta (lunchtime going, dinnertime coming back) there was NO food -- we got SunChips, peanuts, and some cinnamon crackers. Thousands of dollars for a flight and I feel like I'm on Southwest. Atlanta to Barcelona on 767: only way these business class seats would even be acceptable is if you are traveling with your spouse, since there is no privacy between adjacent seats, and your heads are aligned and inches apart when reclined. Plus, if you are in a window seat it is impossible to get to the aisle when your seatmate is reclined. You are trapped or end up needing to be a gymnast to straddle the adjacent seat, avoiding the video screens, and the reclined seats in front (which impinge into the space). On the flight from Barcelona to Atlanta it was one hour and twenty minutes before we were able to get a drink - this is business/first class? Plus the meals and the wine selections both ways were awful - strictly coach fare, despite their promotional material touting gourmet items. The whole scene is all a bunch of marketing hype. I won't be wasting my money flying Delta Elite ever again.

Delta Air Lines review - by L Pulliam

15 April 2008  Customer Trip Rating :

MCO-RNO via ATL. Business and First Class. MCO-ATL short flight no problems. Peanuts and drinks as usual along with a packed plane. ATL-RNO first class. Ancient 757 with drop down TV screens. The welcoming crew had a genuine smile but after takeoff we ended up with the attendant who just went through the motions and tossed our meal at us. Considering these were all upgrades we didn't pay for, who is to complain. Come on Delta and retire these old 757's

Delta Air Lines review - by Joan Voight

11 April 2008  Customer Trip Rating :

The television at my seat would not work so I was unable to use my reading light or see any programming. Since it was a night flight I could not work or read. The flight attendant said she was sorry, tried to reset it and then asked me to notify the airline directly - because the airline did not really listen when the staff explained about such problems. I wasn't offered a seat change or any other gesture of help, just repeated requests that I write a letter. I don't like hearing from staff that their company has lousy tech equipment and doesn't listen to staff feedback. I want a restful experience, so I'll go to another airline where the staff has a good attitude and tries to make my experience as good as possible, without bitching about their bosses. My flight went from Atlanta to San Francisco.

Delta Air Lines review - by Jill Latch

11 April 2008  Customer Trip Rating :

I have just returned from a trip to the USA which included 8 Delta Airlines internal fights. Only 1 of these was delayed and my husband and I caught our connection with seconds to spare. Although our first class seats had been re-allocated the cabin staff quickly sorted this out, moving passengers around without fuss. As the gap between flights could have been no more then 10 mins at Atlanta airport we assumed the luggage could not 'keep up'. However we were very pleasantly surprised that all 5 bags arrived in Newark at the same time as we did! No mean feat!

Delta Air Lines review - by Jim Howden

8 April 2008  Customer Trip Rating :

Vancouver/Quito return. The outgoing leg was advertised as a two stop at SLC & ATL. while the return was described as a one stop in Atlanta, as shown both on our original itinerary, and a minor update we got later. On arriving at Quito for the return flight, not only were we informed of a stop in Guayaquil, but were issued boarding passes for the ongoing flight, had to deplane, and go through two additional security checks. It does appear that Delta neglected to mention that scheduled stop in their advertising and our itineries. On arriving home, I contacted Delta Customer Care, and met with equivocation, and stonewalling, as no less that three "Managers" refused to give me a straight answer as to why the stop wasn't noted, adding to my suspicion Delta was using false and misleading advertising describing the flight.

Delta Air Lines review - by C Ross

8 April 2008  Customer Trip Rating :

ATL-SJU. B757 with small and dim IFE personal screens but the programming was excellent. Satellite TV, numerous movies. The seats on the 757 are 20inch width, although the pitch isnt anything to write home about. Crew was decent, drinks and snacks.

Delta Air Lines review - by Katerina Machalova

5 April 2008  Customer Trip Rating :

SJO-ATL, ATL-PRG and back. Service on all flights excellent, we were provided with enough drinks and food. Food was ok, tasty. However I was surprised by getting the boarding pass in SJO without seat assignment, this was provided at the gate and as it was announced the flight is overbooked I was a bit nervous. On the flight PRG-SJO I was told that I have to pick up my luggage in ATL and take it through customs. This was repeated many times during the flight too. As the connection is pretty tight, I was nervous not seeing my luggage in ATL and spent 20 minutes waiting for nothing. The luggage was sent to SJO directly, same as on the way from Costa Rica to PRG. This was confusing, otherwise very nice flights and excellent service provided by the crew.

Delta Air Lines review - by Bill Weeks

3 April 2008  Customer Trip Rating :

Manchester to Memphis via Atlanta. We were surprised as to the apparent age of the 767, the MD88 in which was used on the internal leg appeared even older. On arrival at Memphis we discovered our luggage was missing, it was not delivered to us until 24Hrs later and no apology was given. On the return trip we were advised that the seats allocated to us on our e-ticket were not available and we had to rebook at Atlanta - we later discovered that those seats had been allocated to the flight crew, so that they could sleep on the overnight flight to Manchester.

Delta Air Lines review - by J McLoughlin

1 April 2008  Customer Trip Rating :

Shannon to New York JFK. Flight was on a 757 ex TWA. Service good but one member of the crew was very abrupt during the flight. The return flight was on a 757. The crew did not know how to operate the inflight entertainment. It took them ages to read the manual and get the films going.

Delta Air Lines review - by S Menzendorf

1 April 2008  Customer Trip Rating :

Being a Syteam member, I was lucky and caught the new B777-200LR from ATL to LAX in business. The seats are greatly improved and finally flat beds with Skyteam! There are a few downsides - why Delta launched a new business seat but stuck to the mini TV's. They are smaller than most of the newer economy screens (SIA, Cathay etc). Service was alright. Boarding was efficient.

Delta Air Lines review - by W Staab

27 March 2008  Customer Trip Rating :

JFK-Budapest-JFK Economy. Both flights full on shabby 767s with antique IFE system. Seat pitch tight but slightly better than KLM or Air France on transatlantic flights. Flight attendants friendly though not that hardworking (Hungarian speaking flight attendants did the lions share of the work both directions). Meals poorer than most other transatlantic carriers - second meal (snack) on Budapest-JFK leg was a disaster. It was a hot pizza with no taste whatsoever embedded in a tin foil container. None of the passengers around me could cut it with the plastic cutlery supplied or get the pizza unstuck from the tin foil. Amenities package (toothbrush etc) in brown paper bag as was menu card though midflight snack listed on JFK-Budapest leg in the menu never appeared. Delta could not register mileage for NW World Perks Silver Elite for the flights as e- ticket indicated first, middle and last name, whereas World Perks card has only middle initial listed so computer would not take it - absurd. Delta charges for alcoholic drinks on transatlantic flights unlike most European carriers.

Delta Air Lines review - by Maurice Schers

27 March 2008  Customer Trip Rating :

BRU-ATL-LIM return economy. First leg BRU-ATL departed on time in a 767-300 with reasonably comfortable seats with 32" pitch. Transit in Atlanta is always chaotic especially by passing those TSA security guys who seemed determined to hassle passengers as much as possible, all in the name of "freedom and for your own security". Flight to Lima was full but crew managed to take care of passengers reasonably well. Dinner on some plastic tray was eatable. As usual on Delta, no personal entertainment system in the seat in front of you, they just showed a couple of B-movies on the large screen, technology light years back in time on Asian airlines but still the usual thing of airlines flying in the America's. Return trip was delayed by one hour due to some container getting stuck in the hold of the plane. Still managed to get back on time in Brussels. For the price paid it was value for money, but dont expect any good service or smiles.

Delta Air Lines review - by Jim Fawcett

20 March 2008  Customer Trip Rating :

I booked on flight 453 from Atlanta to DFW on Tuesday, March 18 - there were weather problems getting to DFW. We landed at Sherevport, La and after sitting on the ground two hours were told the plane was returning to Atlanta...At that point there was no beverages on the plane and none at the airport to restock the plane. No one had eaten so everyone was hungry. Fortunately I was able to get a rent car through my travel agent and get off the plane. I of course, was not able to retrieve my luggage but was told it would be sent to DFW. As of this hour I have not been able to find my luggage - worse than that I can't even talk with a real person. Recordings and email don't get it! To make things worse, the crew of the plane found out about your planned layoffs while we were sitting on the ground - they found out when a passenger found the news on the internet and asked them about it. I give one star for the crew - they were frustrated and being bombarded with questions but handled things well. Management gets nothing.

Delta Air Lines review - by Stephen Marchetti

17 March 2008  Customer Trip Rating :

HNL-LAX in First Class. This was the overnight flight from HNL to LAX. It departed and arrived on schedule. It had been adequately cleaned prior to departure and Honolulu based cabin crew was pleasant and attentive. However, the boarding process was chaotic and I suspect the flight had been oversold because F class, which had been sparse the day before departure, was packed to the gills; nor was there an empty seat in economy. This 767-400 had 2-2-2 seating in F class which felt very tight. Pitch is simply inadequate and seat width is narrow and cramped. The further lack of a footrest on a 5 hour F class flight was just uncomfortablee. There are certainly better options on this route and I will use CO or HA in the future.

Delta Air Lines review - by M Crawford

17 March 2008  Customer Trip Rating :

CLT-ATL-ONT return Economy. My wife and I were upgraded to exit row seats on all sectors. Outbound flights departed and arrived on time. Ontario-bound 757 was old interior. Impossible to connect ear phones in side armrest jack due to narrow seat. Gusty winds in ONT made for a memorable landing. Good communication from flight deck for all trips. Return 757 had new interior with excellent IFE/seatback AVOD with decent selection of live TV. Quality of purchased food excellent, if not small in portion. Why can't full cans of soft drinks be offered on cross country flight? Senior crews on longer sectors were friendly but seemed clumsy. All planes clean. Transfers in ATL were seamless. All in all a pleasant experience.

Delta Air Lines review - by Luke Smith

16 March 2008  Customer Trip Rating :

Lima to Charlottesville Virginia, Economy Class. Cold dinner snack while boarding was welcome in Lima, and in-flight movie selections from Lima to Atlanta were good. The in-flight crew from Lima to Atlanta was quite friendly and bilingual. Upon arrival in Atlanta, however, some surly gate agents descended on the plane to scream and snarl at everyone, that those with connections to Tokyo get off first, despite many passengers' having much tighter connections. Very unpleasant.

Delta Air Lines review - by B Lawson

12 March 2008  Customer Trip Rating :

DAY-ATL-MCO-CVG Economy and First Class. Dayton to Atlanta pleasant and on-time, as was Atlanta to Orlando. Seats are comfortable, and cabin adequately clean. The new Delta product is impressive! Although a hassle, my flight back to Dayton from Orlando was cancelled. However, Delta paid for my hotel - it was adequate. I was flown direct to Cinci first class, how much better could that be? Delta seems to have rather poor communications amongst employees, causing more delay than necessary.

Delta Air Lines review - by M Brown

9 March 2008  Customer Trip Rating :

Atlanta to Ottawa - I have nothing good to say about Delta. The check in staff were rude. They made us wait 45 minutes (all the while announcing 'final call' for boarding) while they tried, but never succeeded, to find out how to charge us an $11 tax for our 22 month old daughter (who did not have a seat assigned anyway and who had just travelled Delta from Orlando to Atlanta). FA made one passenger wait 15 minutes before answering his call (well she didn't really come by to answer his call at all, but was rather walking by closing overhead compartments). When this passenger asked for a blanket she simply answered 'No blankets'. 3 people in wheelchairs were boarded last on the plane and when one of them asked when they would be boarded, she was asked to try walking instead!

Delta Air Lines review - by J Doran

9 March 2008  Customer Trip Rating :

MAN-ATL-DEN, DEN-JFK-MAN Business class. All flights on time and priority boarding for business class. Staff mature but attentive and friendly. Transatlantic flights on newly re-furbished 767 outwards and 757 return were comfortable with excellent food and wine. The new business elite seats are not flat beds but are perfectly good for a 7 hour journey. Excellent IFE with back of seat AVOD on all sectors with a huge choice of new-release movies. The domestic flights were not of the same standard but fine for the shorter sectors. This was my first journey with Delta and I was a little apprehensive but all four journeys were a pleasure and given that I paid far less than I would have with European carriers I feel that I got an absolute bargain.

Delta Air Lines review - by R Newton

4 March 2008  Customer Trip Rating :

Rhode Island to Oakland California round trip first class on Delta. Area around the seats dirty. All we were offered were cheap, non-nutritive snacks like pre-packaged crackers and biscotti. The check-in staff were surprised that no meals were included and said that Delta was cutting everything they could. If all I get is a larger seat and a little more leg room, goodbye Delta.

Delta Air Lines review - by W Staab

2 March 2008  Customer Trip Rating :

JFK-Budapest-JFK Economy. Old 767 with ancient IFE system. Flight attendants friendly and helpful though not as efficient or organized as crews on most European airlines. Meals, served on very small trays. Second meal (snack) on Budapest-JFK flight was the vilest imaginable, a soggy greasy pizza. A simple sandwich would be preferable. Small kit with toothbrush, toothpaste, eye cover etc in a brown bag - helpful as tubes of toothpaste cannot be carried with hand luggage due to security. Seats tight except Bud-JKK had exit seat with ample leg room. Drinks cost extra unlike most airlines. Delta terminal 3 at JFK is not well marked - tough to find check in area or one's gate. Inflight announcements in clear English and Hungarian. Only one star due to the dreadful food served.

Delta Air Lines review - by Jen Parker

28 February 2008  Customer Trip Rating :

San Diego-ATL-New Orleans in economy. Flights were excellent. No delays or issues, swift boarding (even though it was Mardi Gras). Pleasantly surprised by the seat back TV on the flight SAN-ATL. You could watch several channels of programming including A&E, NBC, etc. You could also purchase movies with a debit or credit card. Headphones were only $2 but they were charging for movies, so I guess it works out. The jacks were single prong, so you can use your own. The seat back TV also had tons of games, and you could play live trivia with other passengers. The flight attendants were excellent. There were two snack and drink services offered on the cross country flight. Blankets also handed out in the beginning of the flight (not so common these days). The food for purchase fruit and cheese platter was excellent, as well as the Pomegranite Martini.

Delta Air Lines review - by B Quinn

26 February 2008  Customer Trip Rating :

MAN-EKO return via SFO. Very good flights, one or two delays but you accept that. Some of the FAs could do with a refresher course on customer relations. We found the seating quite comfortable and food wasn't bad.

Delta Air Lines review - by J Riordan

25 February 2008  Customer Trip Rating :

ATL-Munich Economy. I recommend Delta even though they lack amenities. Catering and entertainment disappointing but seat comfort was better than other carriers. We could view and select seats online before purchase- a big plus. The 767 offers 2-3-2 seating. I considered rating this flight a 2, but Delta delivered where it counts in comfort and convenience.

Delta Air Lines review - by David O'Shaughnessy

25 February 2008  Customer Trip Rating :

LAS-ATL-DUB return. Service quite good. Domestic US buy-onboard a bit pricey, but good. ATL-DUB empty, only 50 people on a 767, fuller on the return. FA's on all sectors very friendly. Overall pleased with DL.

Delta Air Lines review - by Peter Sheppard

19 February 2008  Customer Trip Rating :

POS-ATL-POS Business Class, ATL-LAS, SAN-ATL Economy. Overall not much difference between Business and Economy other than the meal. Inflight amenities are several years behind compared to European carriers and planes and crew appear ready for an overhaul. Check-in Agents/Gate Agents and Inflight Personnel all displayed lack-luster impersonal attitude toward customer, many not even making eye contact and just forget about a smile. Customers own intuition is needed as guidance or help from Delta personnel is not forthcoming. Movies shown were not mainstream or of interest to the general audience and was shown on overhead screens which is now considered old equipment. Limited or no power supply at seats. Food for Sale option was better than other US Carriers but still pricey for what it is. In the end, I waited at the gate to see if my upgrade request was able to be honoured ex SAN but was not. Boarded last to a completely full coach cabin and the purser asked me to gate check my carry on so that they can ensure on-time departure. The bag was tagged thru to my final destination and I would not have access to it in Atlanta. During my 1hr 20min transit time in Atlanta my bag was pilfered. This seems to be free game for ramp personnel as a limited release claim check disallows Delta from any loss.

Delta Air Lines review - by B Connery

15 February 2008  Customer Trip Rating :

ATL-SNA Orange County. Since I live in Atlanta we only have two choices AirTran being the other. The service on Delta has deteriorated substantially for many reasons. Flight attendants really did not want to be flying that day and so service was hurried ( what service?). Delta has many issues including poor management and abusive employee practices as well that had driven it to the state it is. Many of my friends hope that a merger will bring Southwest and jetblue into ATL. Delta needs to spend less time on uniforms that do not fit on their flight attendants, outsourcing and meager snack packs.

Delta Air Lines review - by S Choy

11 February 2008  Customer Trip Rating :

Business Elite LGW-ATL. 767-300ER, grumpy attendants, terrible food and exceptionally slow service. The entertainment was poor compared with European carriers with very limited movie selections. Given the open sky agreement due to take effect couple months from now, I cannot see how Delta is positioned to compete with European carriers who offers a much better business class products for almost same price. One benefit for flying Delta, which I note are those in economy class practically occupy the whole to themselves - ie it was very empty.

Delta Air Lines review - by S Srinivasan

11 February 2008  Customer Trip Rating :

BOM-JFK-DFW-ATL-BOM; BOM-JFK and ATL-BOM in Business, other sectors in Economy. International sectors were in a B777-200, and J Class experience was very nice. Service on board good but not overbearing, FAs friendly, and call buttons responded to promptly. The meals were adequate, and FAs were willing to customize your order if requested. Several drink services offered with a nice wine selection. The BusinessElite seat is not fully lie-flat, but I found them comfortable for sleeping. IFE was AVOD and offered a decent selection, but unfortunately, it was the same selection both coming and going! Main negative was the bizarre boarding procedure at BOM - women were boarded first, then men, but at no time were Business passengers given any priority, just one big scrum each time. Domestic sectors were a mixed bag. JFK-DFW was in a CRJ-900 - a completely unsuitable aircraft for such a long (4+ hours including delay) flight. The FA was nice enough, but highly inexperienced - she couldn't even answer questions about the drinks menu. Worst of all, we got the worst possible seats on the plane - the dreaded "windowless window" in front of the exit row which didn't recline. I expected better seat allocation as a SkyTeam Elite member. DFW-ATL was in an MD- 90 and more comfortable, though the seats were old and tatty. FAs again polite and efficient. JFK-DFW sector was about 30 minutes late in arriving, but all other sectors departed and arrived on- time. Check-in at both BOM and DFW was fine. At JFK, they used 2 different carousels for baggage depending on your ultimate destination, but this was never communicated to anybody until about 15 minutes after bags started coming out, so we were waiting in front of the wrong carousel the whole time. Baggage hopeless as usual at BOM, with priority tags ignored, and a nearly 15 minute wait between my first and second bags. Overall experience was positive, and I would fly this route again, as long as I can avoid the CRJ.

Delta Air Lines review - by P Miller

11 February 2008  Customer Trip Rating :

LGW-JFK round-trip in Economy. Great flights both ways. Check-in at Gatwick empty so sailed through in 5 mins and at JFK the new self-service kiosks worked great and I had my bag dropped off within 5 mins again. IFE on Delta's international 767-300s is somewhat lacking, with only main screen movies, but cabin crew were friendly, plenty of drinks available, and the new amenity kits in eco-friendly brown paper bags are fun and useful, for once (ear plugs, eye shades, moisturiser, etc.). Both flights on-time departure and arrival. Food so-so, but warm bagel for breakfast was great. As Delta's fares always seem to be just that bit below its competitors on the New York- London route, it's good value for money.

Delta Air Lines review - by S Kohn

4 February 2008  Customer Trip Rating :

PRG-ATL-FLL return Y Class. Service very uneven, from grumpy to very friendly. Food only acceptable. No seat entertainment, and movies / music could not be less to my taste. No alcoholic drinks except for the meal offered free of charge - something I have never encountered on transatlantic flights in the last 20 or 30 years. Cabin was fairly clean, and best part was both transatlantic portions were half empty.

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