Delta Air Lines Passenger Reviews and Delta Air Lines Customer Trip Reports

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Price was okay but overall experience was not good. All connections were missed and luggage was lost both ways for days. On the return trip our flight was cancelled and we were put on another flight 24 hours later and weren't told upon check in. I had to catch it when looking closer at my boarding pass! By that time we had missed possible alternate flights. The actual flight experience was okay. The seats were tight, but the food was good and free. However, we ended up in different countries and cities which cut into our vacation on top of lost luggage. Too much of a hassle for the little money we saved. Also, Having to leave from JFK is awful, worst airport ever!

On Nov 14th we were booked to fly home on Flight #899 from Phoenix, Arizona to Regina, Sask via Minneapolis, Minn. We were told at check-in that we would have a tight time in Minneapolis catching our connecting flight. Even though there were a number of us on the plane that were catching the connecting flight (which ended in Regina), we were told that they wouldn't hold the flight for us, and they didn't. We've been on hundreds of flights, with a lot of different airlines, and we know that flights get delayed , changed, etc. but Delta staff is the worst we've ever seen at not trying to be accommodating or showing any care about trying to help us. When we think about all the other choices we have for airlines to fly with, we have decided to never fly Delta again!

Red-eye journey from Los Angeles to Miami. Did online check-in and only required waiting in line to drop off luggage, which was done in roughly 10 minutes or so. Had luggage tagged to be transferred to a connecting international flight of a different itinerary and was done without an issue. However, the luggage did not make it to my final destination and now I am in a foreign country without any clothes. All staff from check-in agent to cabin crew were cordial and professional, so no complaints when it comes to customer service. The only drawback was the boarding process as it was heavily disorganized due to the unclear announcements and the evident lack of aisles open to accommodate the volume of passengers aboard the flight. All in all, I was satisfied with my recent trip with Delta.

GRU-ATL-LAX in Business Elite. Check in staff very friendly. Boarding organized. 767-400 to ATL was very comfortable with lie flat seats and the bed had enough space for me (I am almost 6'4). IFE with a wide variety of choices and easy to use. Dinner was ok, same food as my last GRU trip with very good wine. What set this flight apart was the service. While I was sleeping the purser put more water at my seat and even came up to me at customs thanking me again. Lounge in ATL good although no showers available. 777 to LAX - the plane was continuing on to Tokyo so was nice to have for a domestic flight. Very comfortable, food ok, flight attendants had a more typical - I don't want to be here attitude, but still good enough. This is how flying a domestic US carrier should be all the time.

AMS to JFK return with 3 seats. Connected from MAN codeshare. Long queue at gate pre boarding due to security checks. Aircraft both sectors was A330-300. Outbound flight was 1330 arrival into JFK. Served lunch, special means for all 3 were as ordered. Served a snack prior to landing. In flight screens worked fine, albeit a little slow to react. JFK-AMS was 1625 on a seemingly newer A330. Boarding much quicker. All New York based crew, very pleasant, special meals again as ordered. Breakfast type snack offered pre landing. IFE worked fine. Blankets and pillows available not as full as the outbound. Landed ahead of time due to tail winds.

We flew to JFK with Delta on 8th Nov 2012, we checked in online with no problems. Flight was full (due to earlier flights being cancelled) so we were the lucky ones! Cabin crew were polite, helpful and the food was some of the nicest aeroplane food I have tasted! Leg room, and cabin space were all good and the in flight entertainment was good also. Return flight was not so great, we were waiting on the tarmac for 90 mins, but once we got in the air it was fine and the same as the flight out here, good food, seats and cabin crew. I would recommend would use them again.

This past weekend (11.09.12) a flight home, out of the east coast was cancelled. This was to take me to a connecting flight and finally to the west coast. While the extra layover time in the airport was a pain, I understood why it was so. Delta helped as much as possible. There were 3 opportunities given to me. I took #2, which flew me to my connector location, put me into a hotel for the night, paid for dinner and breakfast, then got me to my final destination. While I was very late getting home, I felt that Delta did everything to make the situation a little less painful. They even gave everyone free movies and headsets to listen to anything that was offered for viewing.

Dublin to Orlando via Atlanta and returned same way. Can't fault the outbound flight at all, was in economy comfort, had screen on seat in front etc. Waiting on connection to Orlando it was announced there were seats available on earlier flight which we took at no extra charge. However our luggage couldn't be changed but on arrival in Orlando gave us time to sort car hire and get a meal while waiting on the later flight for luggage. Return flight not as good, excess luggage which we paid for, then whilst waiting to board we were asked to check our carry on into hold at no charge as flight was full. Transatlantic flight was fine though no screen in seat and no head rest, obviously older plane. But on the whole was fine, cabin crew were all pleasant and I noticed older age group. Would fly with them again no problem.

Delta boarded us, then decided to change the flight crew, then realised they had left us on the plane unattended so they took us off, the new crew arrived but they took so long to get us back on that the crew went over their shift time and left. I missed my connection but they said that was not their problem because it was with another airline.

Yesterday I returned from CT to Phoenix, via Detroit (November 9th). Flights were on time, arrivals early, professional service. The pilots kept us posted as to arrival times which was reassuring. Seats were a little tight, but that is the way it seems these days.

Manila to Tokyo in Business on a 747 in their new configuration. Check in at MNL was painfully slow for business passengers, and awful for those unfortunate enough to travel in coach. There are two large Delta planes that depart Manila at nearly the same time, and when these go full, progress in check in lines is painfully slow. Once onboard, the seats are placed at an angle, so your seat is separated from your neighbors by a wall. The disadvantage is that it's a bit enclosing, but the advantage is that you're not elbowing (or being elbowed by) your neighbor, which is a vast advantage over the new United configuration. My seat wouldn't respond to the controls - I had to play with the buttons for 20 minutes until finally something got "unstuck" and I could recline to a comfortable position. The meal service was fine, and the attendants courteous, if not spectacular.

LHR-JFK in economy. Food, staff and entertainment were faultless. Crew were polite, friendly and welcoming. Next flight already booked!

G Hill (1st comment) I was also on this plane and couldn't agree with you more. No personal TV screens - I've not seen that since the 90s. I also agree with you regarding the cabin crew. Some of the most miserable people I've seen full stop let alone providing a service and an expensive one at that! The plane ticket wasn't exactly a budget price. Compare that to Delta's Sky team partner KLM who are brilliant. I've flown with them 3 times now and their service is excellent. I think I'll join you G Hill in saying I will also never fly Delta again and certainly wouldn't recommend them.

Atlanta to Manchester UK on Nov 1st overnight. Dreadful plane, very old. No personal video screens. Hostesses were rather snappy, everything was too much trouble. We had two seats in Economy Comfort, may as well have been seated on the floor, most probably more comfortable. Toilets badly maintained. What is interesting is that the CEO of Delta makes a speech at the beginning of the flight all about what a great company it is with great staff, must have been on another plane with better up to date planes. We certainly will not fly Delta again and would not recommend it.

Oct 27th, CDG-MSP-SFO. The dreadfully uncomfortable seat made this the most unpleasant transatlantic trip I have taken. I had almost no legroom, on account of a big metal box under both seats in front of me (FA said it was part of the entertainment system). I booked the flight 4 weeks prior to the departure date. My travel agent was unable to select a decent seat, from CDG-MSP because Delta had reserved decent seating for its high mileage frequent flyers. Seat selection from MSP-SFO however, was good. Flight arrived in MSP about 30-40 mins late, which, caused me to miss the MSP-SFO connection. On the plus side, entertainment was good, the food was better than the trip over to Europe, and FAs seemed to care about their jobs and passengers. I fly one to four times per year, and, with the exception of Atlasjet, have not found an airline that I look forward to flying on.

My husband was flying on a business trip to Missouri this week. The first night, they delayed his flight for 3 hours, then cancelled it at 11 pm. They put him in a hotel, no luggage, handed him a toothbrush and off he went. The next morning, the first flight of the morning was also delayed. On the return trip, his flight out of Missouri, after 2 hours of delay notifications was also cancelled late in the evening. He had to stay an extra night, put on the first flight out the next morning. First flight left early, arrived at connecting city. Ticket agents informed him his flight home from connecting city was oversold and he was out of luck. He now is arriving 8 hours later (hopefully). Never again.

San Francisco to Amsterdam on DL 9381, returning on DL 9380 in economy coach in Oct 2012. Service was excellent, and the food surprisingly good and interesting. I found economy comfort exactly as advertised - same seat, but with a very comfortable amount of leg room in a smaller cabin with ample aisle width. Dozens of in flight movies at no charge to choose from, free wine and beer with meals, and surprisingly, even a little cognac or Kaluah with coffee afterward. All in all, I was happy with the choice.

JFK-GRU. No curb side check in for non-US passport holders, check in staff not competent enough to process foreign (non US/Brazilian passport) - it took 1/2 hour to get this done as a German does not require Visa. Lounge not spectacular, at least not crowded. Drink/food selection is extremely limited. Seat a bit small and not comfortable while not sleeping. When flat its okay. Food is awful, wine not worth being mentioned. 767-400 aircraft was old and poorly maintained. Only two bathrooms for Business.

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