Delta Air Lines  Passenger Reviews and Delta Air Lines Customer Trip Reports

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DELTA AIR LINES customer review :  14 October 2009 by R Jones   (UK)

MSP-LHR Economy on Boeing 767. This ticket offered excellent value for money and the first time I have used an American based carrier in a number of years. Was lucky to get two seats to myself but the faux leather styles makes for an uncomfortable 8 hours. I was horrified and amused by truly the worst airline meal I have ever received in 20 years of worldwide travel. It made me laugh - barbecue chicken with a soupy potatoes mixture mixed in. Bread roll terrible too, with cheap margarine spread. AVOD acceptable although this needed resetting twice. Flight attendants average and generous with water rounds and offering surplus red wine from a carton. Would use this service again, but only for the sake of it being reasonable value for money.

DELTA AIR LINES customer review :  8 October 2009 by R Bartos   (USA)

ATL-CDG and AMM-JFK on those terrible 767-300s. It is beyond me why Delta chooses to use these inadequate aircraft - no AVOD for 9-13 hour flight. I could not find a comfortable position to sleep; reconfiguration of seats means no leg room and mismatch of seat to window / bulkhead (hard to lean against wall with pillow). Lousy film / entertainment selection. The wine on Delta is vile and from a box! Delta, as an American carrier, does not have the level of service that I know can be had for these long and arduous journeys with European airlines. Think twice about Delta for transatlantic journeys.

DELTA AIR LINES customer review :  6 October 2009 by A Ramsay   (USA)

BOS-JFK-AMS. Boston leg to JFK first class, great staff service. Sky Club crew in Boston should teach Delta staff about customer service. JFK-AMS B767-300ER Business elite. Seat lumbar didn't work. Flight lead was young male and apparently on a power trip. Rude, short with people. Other cabin staff nice. Slept after dinner to awake to "we will be landing in 20 minutes." Got up to brush teeth was told to "sit down now and not get up". Since was not woken for breakfast, I asked for a bottle of water and was told no. Sorry Delta, you get a lot of "no's" this time.

DELTA AIR LINES customer review :  6 October 2009 by Alex Greig   (UK)

LGW-ATL return in economy. Delta have replaced the Northwest A330 on this flight with an ageing 767 with overhead screens. Both flights late taking off due to delay on incoming aircraft, but made up time. Had exit seats on both journeys, but froze as a result and right next to restrooms - not worth the extra legroom. Cabin crew efficient and polite, but po- faced.

DELTA AIR LINES customer review :  6 October 2009 by A Ramsay   (USA)

AMS-JFK-BOS. AMS-JFK Business Elite on B767-300ER, wonderful cabin crew. JFK-BOS another story. Flight delayed (Comair) and overly rude JFK staff? I have never come across Delta ground personnel in any other airport that come close to the indifferent and rudeattitude that JFK crew has. Upon arrival in BOS no suitcase. Bag delivered next day.

DELTA AIR LINES customer review :  6 October 2009 by A Lamont   (UK)

EDI-JFK-RDU economy. Wasn't worth checking in online because I still had to queue for ages at EDI to get my bags checked. Flight to JFK uneventful, enough leg room and AVOD good. Cabin crew quite friendly and helpful. Delayed at JFK for three hours. Flight to RDU comfortable, half empty and quiet.

DELTA AIR LINES customer review :  5 October 2009 by Harold Vaughn   (USA)

Our last good flight on Delta was in 2004. After that service and reliability seemed greatly decreased particularly due to Delta's seeming practice of overbooking flights. We started traveling on other carriers, notably Northwest. Northwest was quite reliable and service was good. Northwest still seems reliable with good service but frequently travel involves the use of other carriers such as Comair for certain legs of travel. Comair, a Delta subsidiary, is pretty bare bones with overbooking of flights, mechanical issues with planes, and staffing. Our most recent flight from Stewart-Newburg to Cincinnati through Detroit resulted in the delay of our flight from 7:00 PM to 10:10 PM while we waited on a flight attendant coming in on a flight from Cincinnati that didn't even leave Cincinnati until 7:43 PM. Admittedly this was unusual in that the scheduled flight attendant became ill but it seemed unconscionable that a flight attendant could not be found in an airport the size of Detroit International without having to rely on one flown in hours later. We are exploring other carriers for future travel.

DELTA AIR LINES customer review :  1 October 2009 by Keith Williams   (UK)

MAN to JFK. Four hours late away due to cockpit fault, but treatment during delay fine. Flight OK but these 757-200s are getting old. Only reclining seats; no flat-bed. Steward accommodating when we asked to delay meal for a couple of hours due to having had eaten at the airport during the delay. Food good and plenty of it. Return flight an intermittent fault on touch screen making IFE difficult to use.

DELTA AIR LINES customer review :  30 September 2009 by Annette Topham   (USA)

Each summer, I purchase tickets for my son and a family of six on the East Coast to visit me on the West Coast. On a fixed income, this is a large expenditure, but to keep close, I do it. Last summer, one grandchild could not make the trip that I had paid for and I wrote a letter to ask that I use the ticket to visit him and the family on the East Coast. Delta said that there was “nothing they could do. They needed to be fair to everyone that travels with them and must uphold the ticket rules.” They say they look forward to the privilege of serving my air travel needs again. Are they kidding? I will not consider Delta again.

DELTA AIR LINES customer review :  28 September 2009 by C Roberts   (USA)

ATL-LAX in business elite. Service very good, with polite and friendly crew. VOD was acceptable, food tasty, but wine selection limited. B767-300 seemed well maintained and tidy. Delta has truly improved its service in the front cabin. Medallion members, like myself, are treated very well, with a quite liberal upgrade policy.

DELTA AIR LINES customer review :  28 September 2009 by E Jones   (USA)

Detroit to Atlanta then on to Rio. Must say the quality is now lacking. The people at the desk are rude, price goes up and service goes down. Very disappointed in this airline. Has nothing to offer for the expense of the flights.

DELTA AIR LINES review :  26 September 2009 by C Reszczynski   (USA)

My wife, 3 yr old son and I took Delta from Atlanta to Stuttgart, Germany. The seats / sound system are below par and I wish they would advise passengers to bring their own headphones since the ones provided are useless. B767-300ER did not have AVOD, but the inflight entertainment was okay. The plane on both legs was clean, the biggest problem were the Flight Attendeants. If these women had any idea of customer service, it vanished years ago. Halfway through our first flight, my 3 yr old wanted a drink of water. We walked back to the gallery, he asked on his own if he could have a glass of water and the attendant snapped at him, what do you want then ignored him. I asked again and the other attendant provided the water. 2nd example, on our flight back from Stuttgart, my son fell asleep right before breakfast. The FA brought him his meal, saw he was sleeping and tried to take it away stating he did not need one. I said no and she accused me of wanting an extra meal. Serious Delta, I have no idea why you keep these angry FA's on these flights? FA's on our connector to Atlanta were great.

DELTA AIR LINES review :  25 September 2009 by A Milstead   (UK)

Flight to Atlanta quite good. Cabin service not. Lack of choice of food - ran out of chicken so choice of pasta or pasta. Stewardess not rude and ignored call button. Return flight really bad. Little or no leg room, appallingly uncomfortable seat, small screen did not work, neither did call button or light. Food bad especially the breakfast bun. People allowed to bring very big suitcase as hand luggage thus leaving no room for anyone else. This was like a charter not a schedule.

DELTA AIR LINES review :  24 September 2009 by Robert Byrne   (UK)

LGW-ATL-LGW. My daughters and I flew this route in July and complained because the flight and service were so poor. Delta did reply after 2 weeks and promised a coupon for $50. Two months later and still waiting which shows me that they just do not care. I have 80,000 miles in my account so once I have used them I will not fly with them again.