Delta Air Lines Passenger Reviews and Delta Air Lines Customer Trip Reports

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JFK-GRU. No curb side check in for non-US passport holders, check in staff not competent enough to process foreign (non US/Brazilian passport) - it took 1/2 hour to get this done as a German does not require Visa. Lounge not spectacular, at least not crowded. Drink/food selection is extremely limited. Seat a bit small and not comfortable while not sleeping. When flat its okay. Food is awful, wine not worth being mentioned. 767-400 aircraft was old and poorly maintained. Only two bathrooms for Business.

JFK to SFO in Business, flew delta business in 2009 and was not impressed, but wow have they come a long way. One of the best flight experiences I have had. Great food, Inflight entertainment system, seats and 2 of the best FA's on board. A very pleasant surprise.

First time with Delta and was disappointed. Flew DL 604 from Amsterdam to Mumbai on 21 Oct. The seats were hard and old! No PTV for a 9 hour flight. Food? Lets not go there. FA looked bored most of the time. I will never fly again.

Round-trip from SJU-ATL-CMH. My main complaint is that if you have a 3 or 4 hour flight like I did, in economy you only get tiny portions of peanuts, pretzels and cookies as well as a glass of water or other beverage. The seats were a bit uncomfortable and the only plane that had personal entertainment was a 767 that took me from SJU to ATL; the others had no entertainment or had overhead entertainment. I would rather pay a business class or first class ticket just for the better comfort and food. If you travel in economy, make sure you bring your own food.

MCO-SLC-MCO Sep 18-21. All flights on time, bags delivered quickly. Flight crews were friendly enough. The only snafu was in SLC on the flight to Orlando - the 757 I had reserved an exit seat on had been switched to another configuration and viola! I lost the seat and was one row behind. The gate agent was rude when I asked her about this. I emailed the delta comment line and got a nice response and extra FF miles. The Economy Comfort seat was fairly comfortable.

Flight 246 from JFK to Rome 10-9-12. Delta Terminal 3 at JFK was a disaster. Filthy, disorganized, poorly planned and seemingly not updated since its inception in the 1950's. Staff efficient but cold. Seems their only goal was to deliver basic services, get done with it as soon as possible then disappear. Plane was an A333 in good shape and clean. Arrived on time. Delta 245 on the return flight 10-17-12 was much better with a mostly pleasant and actually smiling staff.

SFO to LAX, and at first my flight was canceled. Then I was placed on a flight one hour later, that ended up being delayed three hours. No one to speak with at the counter, and customer service had no information beyond they were sorry. On my return flight, delayed another hour, once again no information provided. On both flights it was a clear day, and it appears the cancellation was based on flight not being booked to capacity. Poor service by this airline.

October 11, 2012 SFO to JFK then JFK to IST. Travel agent booked flight 16 days prior to departure. Could only select middle row, or middle row economy comfort seats, Window and aisle seats reserved for high mileage frequent flyers. Price for economy comfort seats not listed on website (did not purchase them). Food from JFK to IST mediocre, FAs offered complimentary, but mediocre box wine, bottled wine not available for purchase. No individual entertainment screens from JFK to IST, seat extremely uncomfortable, cabin temperature too cold. FAs were competent, and courteous. Flight arrived at JFK and IST on schedule.

Overall a great flight, left LHR around a half hour late but landed at ATL fifteen minutes before schedule. The cabin crew were excellent - offered a drink just after being seated, very courteous and welcoming. Good wine selections but the only negative thing I would have to say is that the food quality wasn't great. Lie flat bed comfortable enough. Purser thanked everyone by name for flying with Delta. Think as an airline they have improved over the last couple of years.

BNA-ATL-RDU. MD88 first leg then a B757. Both flights on time. Check in, transfer at Atlanta and both cabin crews very good.

After flying with Delta from New York to the UK, I would not recommend this airline. Plane outdated, with a feel of lack of cleanliness. Cleanliness is also debatable considering that my seat belt, seat and cabin wall next to me were covered in residues of a meal. I complained and got a new seat belt but ended up cleaning the rest of the leftovers off the chair and wall myself. I don't know if I am spoilt when it comes to in-flight entertainment but having one screen for six or seven passenger rows seems outdated these days, not to mention the entertainment that was provided. I made the mistake of assuming to find a similar standard as on a KLM flight as they are both members of the Sky Team but that was a mistake.

LHR-ATL-MCO, DL009. On time. Booked direct with Delta and so could reserve seats well in advance. Newish 764, good legroom, good IFE with touchscreens and a wide choice of films that kept the grown up kids busy. Food was OK - even my kids like it - although service was a little impersonal. Arrival into the new International Terminal F at ATL was a refreshing change. Immigration queues were short and we were able to recheck bags for the onward flight and had sufficient time to get something to eat before our internal flight to MCO on DL1469. 753 felt cramped but OK for short hop to MCO. No food or entertainment. MCO-ATL-LHR DL 925. Delayed at MCO for 45 minutes due to thunderstorm. With only 1 hr 45 mins for connection at ATL we were getting worried. Not certain about the Captain's "reassuring" spiel about how difficult flying conditions might be! Fortunately we made it with enough time to grab a snack before boarding DL10. Return flight to LHR took off on time. Same experience as outbound. Newish 764. Good IFE. Food OK. Overall reflected our recent experience of Delta. Generally cheaper than BA/VS. Booking direct is more expensive than using resellers but has advantage of being to book seats direct which is important for long/overnight legs.

LAS to MCO via ATL 2 great flights bang on time with good service provide by cabin crew.

Delta. As with all airlines they can be hit and miss on occasions. We were very satisfied with the service from Delta. Our flights departed on time and the in-flight services was good. LAX to Sydney went without a problem and the cabin crew provided good service and pleasant demeanour. The inflight entertainment system is up to date and has something for everyone. For anyone travelling to the U.S, the airlines are pretty stringent when it comes to checked baggage weights, however, I wish all airlines would start paying some serious attention to the amount of carry on baggage.

Australia to Los Angeles return in Economy. I originally thought I booked on Virgin and ended up on a Delta flight, not a happy chappy. Flew Regular Economy from Sydney to LA, the inflight entertainment worked okay, staff very unpleasant and tenured (been with the airlines for eternity) - flight attendants that should have retired. Food not very nice, seats in economy were poor - I'm 6ft (183cm) and my knees were against the seat in front of me the entire flight. On the return flight, I thought it was nice that I was upgraded for free by Delta to "Economy Plus", plenty of leg room although no cushion or support in the seats without the knee knock but again the same glaring issues exist - tenured flight attendants that should have been retired, the inflight entertainment ear phone jack was broken, I let the flight attendants know - they did as expected, nothing for the 14hr flight. The flight attendants were extremely rude and it appeared they did not want to be there, they ridiculed passengers that were standing, the food was poor, they continually crashed their food cart into passenger and bumped us on the aisle seats as I was not hanging out in the aisles. This type of service is consistent with American carriers (United and of course wondrous Delta) - less expensive although you receive rubbish service. I've attempted to be as unbiased as possible so you can make an accurate choice.

SFO-JFK, B757 revamped. Economy confort in Delta aircraft are excellent compared with Air France. Wide seats and excellent inflight entertainment. Beverages and snacks for free. Food on purchase, good value for the money.

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