Delta Air Lines review - by Harold case

15 April 2007  Customer Trip Rating :

I am wondering if Delta paid any attention to the written proposal I offered last summer. I am deaf. I depend entirely on visual communication of all kinds. My idea was to erect or install captioned announcements and news on monitors throughout the airports. I know hearies are constantly bombarded with news and anouncements via voice speakers! That made me and still makes me angry to be left out as an air traveler not to be fully informed as required and needed. Just go to any airport in Europe to appreciate captioned information in at least ten languages on the monitors. The SkyWest CRJ 200 flight from Medford, Oregon to SLC was fun and great! I was assisted with a wheelchair through huge huge huge SLC terminal that enabled me to catch in time my connecting flight to Hartford, Connecticut. Same thing transpired upon my return flight to Medford.

Delta Air Lines review - by A Gimblett

10 April 2007  Customer Trip Rating :

We booked flights several months in advance for LGW-ATL-GDL, Mexico and were constantly having our itinerary changed, the people on phone seemed not too helpful. I have never experienced this with any airline before. Delta seem to not tell you about any changes to your schedule and leave it to you to check on line whether your itinerary has changed. We had to ring Delta after they left us with a 10min connection time in Atlanta after changing the times yet again! They gave us 2 options, leave the day earlier or fly the same day but pay for the hotel, we had to choose the latter. The in flight service was very good for economy on our LGW- ATL, ATL-GDL and GDL-ATL flights. The staff at Guadalajara Airport didn't seem to care less about us loosing 5 suitcases and took the attitude of 'it's not my luggage so I don't want to know'. Flight from ATL-LGW was delayed over an hour and had an equipment change at the last minute from a B777-200ER to a B767-400ER. All the passengers had to get new boarding passes. Luckily we were on one of DL's newly refurbished 767-400s and have new seats and PTVs. The FA's were not very kind and looked quite nervous- perhaps this was to do with the strong turbulence in which we had the seat belt sign on for 4.5 hrs!! Overall DL seemed to have tried to sort out the problems but still need to improve their customer service.

Delta Air Lines review - by S Tai

10 April 2007  Customer Trip Rating :

JFK-BRU-JFK in full-fare economy. There is nothing wrong with Delta, and absolutely nothing exciting and out of the ordinary either. Both flights on old 767s with new all-leather interior. Flights were on time and the (very, very senior) crew was professional and friendly. Compared to other airlines that fly transatlantic, however, Delta flights are extremely boring as no in-seat IFE is available and the existing audio/video in these old 767s is very basic. I have no complaints really, but transatlantic flights on Virgin, Singapore, Emirates or any airline that uses NEW planes (including Northwest) are so much more fun. And if you fly a lot, doing more than the ordinary does matter.

Delta Air Lines review - by Felix Gonnier

4 April 2007  Customer Trip Rating :

Gatwick-JFK-Gatwick Business - bought the ticket last year special rate £540. Aircraft clean the business cabin looks like it needs update compare to other airlines, but spacious and confortable. The crew was nice but some of them with attitude. The food was good, IFE good. On the way back the crew was much better - very attentive. Business lounge in JFK good but staff need to know a bit more on the business facilities available!

Delta Air Lines review - by M Lipelt

26 March 2007   Customer Trip Rating : n/a

MAN-JFK in Business Elite and JFK-MAN in Economy. Both flights operated with 767-300ER. Outbound: We were upgraded to Business as our original flight got cancelled due to bad weather. So, we think that we can tell whether there is a real difference between these two classes which makes it worth paying the big extra. On our outbound flight the food was excellent and drinks (cocktails, soft drinks, sparkling wine) were fine, too. We had plenty of legroom, in fact, we had difficulties reaching the back-pockets of the seats in front of us to get a magazine. The seats were extremely comfortable and more than enough for a normal-built person. The entertainment system in the form of individual screens offering movies, games and music channels was good, though sometimes there was a sound like static waves. We had mixed feelings about the FA's; one female FA was rather impolite, though she dealt with everything in a promptly manner. Our journey back from NYC started at choatic JFK. Delta had plenty of staff there but nothing was moving. They appeared to be totally disorganized. I do not know whether this is a specific Delta problem. The Economy cabin was, of course, in big contrast to Business Elite. The food was extremely poor by any standards and we are not saying this because we enjoyed excellent food in Business but we know that other airlines do better. Possibly, Delta should spent one Dollar more per passenger which could make all the difference. However, the leather seats were ok. Legroom was not significantly more than on a 737-800. FA's were polite and attentive as far as you can expect this in Economy. The entertainment system is desperately in need of updating as one big screen and small monitors in the aisle is not up to scratch anymore. During the 6,5 hours flight they provided two servings of coffee/tee, one soft drink and water from time to time. That was ok. They also provided pillows and blankets for each passengers (we once flew with an airline where this was not the case). Overall, I would say that they provide a fair service in Economy. Yes, the Business Elite is in stark contrast to that and it makes sense for a businessman who will not have any time to relax after the flight to have his firm paying the big extra. Having had the direct experience of both service levels, we, as tourists, do not think that the service provided in Business Elite is worth ten times more the ticket price of an Economy ticket. I would think about it again, though, if it was for a 12+ hours flight. As a final note, both flights left with a one hour delay but arrived on time. We would recommend Delta, if the price is right.

Delta Air Lines review - by Steve Tait

20 March 2007   Customer Trip Rating : n/a

Flew Business BOS-ATL-JNB-ATL-BOS. Overall a very good experience. Flight out of BOS was late by about 90 minutes due to snow. The inflight crew went above and beyond to help customers with connections. The pilot even offered his cell phone to passengers to call into Delta. International Business Class very good. While the seats are narrower then some competitors and don't lie flat they were comfortable. IFE was outstanding and worked flawlessly. Food was very good, wines OK not great. Cabins of all aircraft were spotless and new. The crew was very good but the DL uniforms badly need updating. ATL to BOS there was an equipment downgrade and we got bumped to coach which after a 20 hour flight from JNB to ATL was not a good way to end our journey. BOS and ATL club rooms were excellent. DL uses the AF club room in JNB and it was OK. All in all a very good experience and I would recommend DL Business for international travel.

Delta Air Lines review - by Richard Myton
20 March 2007

LGW-JFK return Business Elite. We were happy with every aspect of the Delta service. Check in gentleman at LGW was friendly and helpful. Crown lounge was comfortable with good drinks choice and snacks. Seats may be a touch on the narrow side but they were comfortable with plenty of legroom. The meals were excellent with good choice and plentiful. FA's were attentive and efficient. On the return flight we used Business Elite check in at JFK Terminal 2, and then a short walk to Terminal 3. Business Elite lounge JFK fine, with good service and drinks and hot/cold snacks. Both flights left/arrived on time.

Delta Air Lines review - by Mark Hereward
20 March 2007

Business class FCO-JFK in a 757. I wasn't sure what to expect, but it was a great flight. The seats were good, IFE while not the best, was adequate, and I am annoyed at not being able to just plug my laptop into a regular power supply. But the service was superb. Even a little "over the top", but made you feel special. No hesitation in serving my meal hours later than everyone else's, happy to supply whatever was needed. Good service overcomes any shortcomings in the hardware. I would take that flight again.

Delta Air Lines review - by S Michaelson
9 March 2007

LAX-JFK-LAX on 757 both ways in economy. The flight out from LAX was flawless. The ground staff quick, efficient and moved the rather long line quickly. The flight was full, but FAs friendly. Economy gets a snack box with cheese and crackers, trail mix and a cookie. The plane had PTV with dish satellite TV, 24 channels. This was free, but headphones were $2. You could either buy the headphones and keep them or supply your own for free. The plug was standard, so any set will do. Movies were $5 and the PTV had a credit card slot. On the way back, we got to JFK early and wanted to get on an earlier flight. The ground staff at JFK left much to be desired. I have never seen people work so slow. The line was not very long with five agents working the counters. We were in the line for an hour before getting up to the counter. They got so far behind and close to the next flight they had to ask if there were people on the flight we wanted so they could process them through first. I explained we wanted to get on that flight and was told to wait. When they finally got to me, I was told I missed the cut off by four minutes. We stuck with our original flight, which was half full, left on time and arrived 20 minutes early. Again, a great flight, seats both ways were comfortable (and I am a big guy). I would definitely fly Delta again. They just need to get the JFK ground staff moving.

Delta Air Lines review - by S Knowles
3 March 2007

ATL-FRA and MUC-ATL : checkin was mass confusion. Agents at the gate not very helpful. I used my upgrades to BusinessElite and very disappointed with the lack of width on the 767-300 in this "premium" class. Like some others have said, I've experienced numerous flights in which the IFE had sound problems. On a previous LGW-CVG flight, there was waves of static so loud you couldn't stand it, even when volume was on low. On the MUC-ATL, the sound didn't work on my seat at all. Does anyone know if Delta has investigated if there is a sort of electrical issue with these aircraft?

Delta Air Lines review - by Guy Ballantyne
3 March 2007

Boston to Tpa on Delta in First. What a fool I was thinking i would get comfort and good food. This was a 3hr flight on an MD88, the seat was a premium economy seat at best, drinks were offered once and the gourmet was a choice of cereal bar or a bag of nuts - 11 nuts in the bag and it was one or the other. The flight attendant was courteous but sharp. Never again will I buy a ticket in first class to fly internally in the USA. And this ticket did not gain me entry to the lounge, but thankfully my Platinum Amex did - in the lounge it was soft drinks and pretzels. This was an experience I will never repeat with Delta. Ashamed to say this I paid £475.00 this is GB pounds and not US Dollars.

Delta Air Lines review - by Ousuf Zafar
3 March 2007

BOM-JFK direct on Delta. Delta uses a 777 for this flight, which was completely full. My seat was a middle window right in front of the restrooms -- as a result I had almost no recline. IFE was surprisingly good. Many new movies, multiple TV shows, full CD's, and Delta radio. All of this was AVOD. Three meals were served. The mid-flight snack was a pretty good veggie sandwich with masala tea, breakfast a standard omelet with fruit and croissant. The flight attendant quality was mixed.

Delta Air Lines review - by Mats Genberg
28 February 2007

LAX-ATL-CPH in coach with family of four. LAX-ATL. Totally uneventful 3,5 hour flight in semi-shabby 767-400. FA's nice. But amazed that you could not even BUY anything to eat. Even Ryanair has sandwiches for sale. 4 hour layover at ATL. Thanks to Priority Pass we had access to Crown Lounge which was quite nice. ATL OK and efficient and easy to navigate, but how come US airports don't offer any place to sit and eat for those willing to pay a little more? All junk food. Plus for many seats at gate and great view out of gate window. ATL-CPH. Very nice and happy staff. Even had Danish speaking FA's. Got the idea that USA - Scandinavia flights was considered a good job among Delta Staff. The plane was less fun though! An old 767-300. First time in many years I've been on an intercontinental flight without even personal IFE screens. 1 movie in 9 hours on "in-aisle" monitors that had an interesting variety of colors. I hear American passengers here mentioning Delta 777 IFE as cool. But please notice that in the rest of the world that is the minimum standard for long haul. Don't know why American pax accept this. Food was low cafeteria standard, but acceptable. Leather seats made your back sweat. And no foot rest made legs swell. No buffet in galley. No newspapers. Compared to outbound flight on codeshare partner AF this was a very poor experience. But the friendly staff and low price made up for it. Our return trip cost $2200 for a family of four (kids 10+13).

Delta Air Lines review - by Erez Har-Tal
26 February 2007

ORD-ATL-TLV. Check in at O'Hare disorganized, I had to wait quite a bit because there were no gate agents for Economy. ATL-TLV - had to go through special security screening before boarding the plane to Tel- Aviv. Quite efficient and done at the entry to the plane versus closing a whole section of Concourse E in Atlanta like they did in the previous flight. Cabin crew friendly, efficient and helpful. Food to Tel-Aviv good, though portions were small. Food from Tel-Aviv mediocre in quality and portions. There was amenity kit with eye shades and ear plugs. Menu cards were distributed for economy passengers. Checkin and security at Tel-Aviv painless. Flight good. But long 13 hours flying time in the air. Overall delta has a solid international economy class

Delta Air Lines review - by Simon Boxall
15 February 2007

Toronto - Atlanta - Sao Paolo - Atlanta - Toronto, economy class. All except the last journey from ATL-YYZ departed within 20 minutes of schedule. The long-haul routes to Sao Paolo and back were excellent. Cabin crew friendly. Food nice. I would certainly fly Delta again.

Delta Air Lines review - by Simon Blackburn
13 February 2007

LGW-CVG-SLC in coach. First trip on DL for over a year and much better than before. IFE (ie the big screen) not working in my part of the cabin so free alcohol instead on the transatlantic. New seats an improvement. All bar one cabin crew across the two flights very good and nothing too much trouble - though the transatlantic possibly under-crewed (3 people for the cabin). Baggage didn't arrive after a further re-route when it became apparent in CVG that my planned route would strand me in DFW because of a delayed flight. However SLC staff quick to sort and arrange onward delivery. Will wait for return journey to see if this is a sustained improvement - or whether I was lucky.

Delta Air Lines review - by G Khuchua
5 February 2007

I've flown Delta everywhere, and a ton of domestics. I have to say that the service can vary but the most recent experience was great. My girlfriend and I volunteered to get bumped on the direct Nashville-JFK flight, as it was overbooked (four days after Christmas). Instead, we were rebooked on the BNA-ATL-JFK flight, the ATL-JFK portion of which was on a B777 that was to continue to Mumbai. The gate agent upgraded both of us to BusinessElite for free! That meant full meal, unlimited drinks, etc, as well as Class Bonus added to my WorldPerks account. I think DL is trying hard, since they're trying to prove to their shareholders that they're an airline that can survive on its own. I wish they'd start flying to Australia or NZ.

Delta Air Lines review - by Rathin Roy
5 February 2007

You will see favourable comments on Delta by me in previous posts. Well, sadly my latest flight (BRU-JFK) in Business Elite on Feb 2 was well below par Unsmiling, unfriendly ,crew. Poor service timing and efficiency. You are supposed to be allowed to eat at your own pace On all other Delta flights this was respected by cabin cfrew but not on this one. At the end of the meal no one came to clear my tray. for 30 minutes I them had to use the call bell three times before someone came -- total time between meal completion and clearing = 45 minutes. I do hope this is a one off and Delta Business Class is not lapsing to US airline standards. I always choose Delta over American/Continental when forced to fly a US carrier and have even preferred Delta to KLM in the past I hope I do not have to change my preferences

Delta Air Lines review - by Tom Perica
1 February 2007

MCO-JFK (First), JFK-GRU (Business) The Crown Room lounges in Orlando and JFK were nice, relaxing, especially the massage chairs at JFK. Orlando-JFK flight was disappointing. The space was not that much more than coach and there was no meal service (just chips) in first class. JFK-GRU flight was great. Food was very good, seats comfortable and the service excellent; personable and intuitive. GRU back to JFK was also business class and a completely different experience. Flakey flight attendants and pitiful food. The "new" Crown Room in Sao Paulo is a horror: small, harshly lit, and not much in the self-serve bar to choose from. The 767 was a newly outfitted one, and the seat were not as comfortable as the older 767 on the southbound trip. All in all, I regret flying Delta and wish I had taken Continental. Continental's business service to Sao Paulo has bigger seats and more professional consistency.

Delta Air Lines review - by Giuseppe Gigliello
1 February 2007

SEA-ATL, some American friends told me Delta was a company to avoid. Having flown, I must say I'm quite happy. Easy and agile check-in procedure, very friendly and easy-going staff. No dead times. The plane, a 767, was clean, the seats comfortable. The downside is that I've been only served peanuts, the entertainment system was absent - just a big screen in the aisle. You had to pay for your own headsets. But for domestic flight I found Delta a nice choice. Thanks to the efficiency of Atlanta airport's connection between the concourses and of the speed the baggage were put on the belt with, It took me less than 30 minutes to descend the plane, go to the baggage reclaim and arrive at the shuttle's place.

Delta Air Lines review - by M Auerbach
1 February 2007

Return BDL-RSW. Ground and gate crew at BDL courteous and flight departed on time and arrived early. Flight attendants professional and friendly, and came through cabin with the snack basket (poor food choices) and beverages. Return flight was pretty much the same. I've been using US on this route and was surprised that DL was a much better experience.

Delta Air Lines review - by L Ziva
29 January 2007

My wife and I flew Delta CMH-LAX in First class. Seats were average and cabin was in good condition. The meal service is poor - why on earth do Delta continue to use plastic cups and utensils along with cheap paper placemats and napkins? It looks awful. United and American can manage to do it right, why can't Delta? They used to. The food itself was a bit better than previous (a few months ago), with larger portions, but very oily and of course no choices of anything. Greasy chicken with oily potatoes and green beans, and a dried out cheesecake. The "snack basket" is full of junk-food and is pathetic. 1 person in a cabin with 15 passengers actually had something from it. Crisps and 10 cent crackers in first class? Why even bother. They serve the same "snack" in economy. How about some fruits, yoghurt, something actually healthy instead of full of salt and preservatives? Service was just okay. After the meal the one flight attendant disappeared to the galley to have a 3-hour chat with a colleague who was supposed to be serving economy. so much for "first class" with Delta - please go back to how you were just a few years ago! Otherwise it's off to United or American permanently.

Delta Air Lines review - by Richard Eveleens
26 January 2007

AMS-JFK-BUF return. Check in in AMS is fast and efficient, and because while booking you can choose your seat, you know where you going to sit on the 767. The flight was almost full, but still managed to get 2 seats for myself at the window on the leg to JFK. Service is ok, plenty of drinks, and the pizza snack is quite good. At JFK the flight to Buffalo was delayed by 1 hour, and because of the long delays for taking off total delay was about 2 hours. The plane, a CRJ50 felt a little cramped, but fine for the 1 hour flying time. On the way back at Buffalo somehow my luggage was above the 55 lbs limit of weight, while later on at JFK it only was 44 lbs... I did not had to pay, but others of my party had. Not a good feeling about that. JFK-AMS was way overbooked, and you could make 600 U$ by giving your seat away. I had commitments so was not able to do so, but 3 others of my party extended their stay with 1 day including 600 U$ in the pocket! All in all I would fly again with Delta if their prices are as low as I booked them now.

Delta Air Lines review - by C Goldschmidt
26 January 2007

First class EWR-SLC (award travel). Travelling first class with elderly disabled mother. Comfy leather seats, plane appeared new, with TV screens in seatbacks and choice of movies / TV shows. I believe economy had the screens as well. Food only so-so. The steward on the outbound flight was not very attentive, didn't even offer to take away some of our trash and seemed impatient. On the return the attendants were wonderful - friendly and very attentive. We pre-ordered wheel chair service for my mother and people were waiting for us with a wheelchair at every exit. It worked wonderfully.

Delta Air Lines review - by Kuhan Kandiah
26 January 2007

Just returned from a flight on JFK-RIC (New York - Richmond Virginia) and it was a very pleasant flight. Boarding was on time and although they changed the gates at the very last minute, it was just 2 gates away and the ground crew were polite and friendly. Flew on an ERJ so they only had one Cabin Crew and 2 Cocpit Crew. Flight took off 30 minutes late but that was due to the long que on the runway for a 1955 departure. Cabin crew was good and snacks were served together with drinks. Landing was not very smooth due to aborted take off due to traffic at RIC but we landed safely after 10 minutes. Great airline for a short flight and I hope to travel with them again in the near future.

Delta Air Lines review - by Robin Whitley
19 January 2007

ATL-LGW/LGW-ATL. Traveled on the newly refitted 767-400. The entire cabin has been redone - coach seats are now leather with the moveable headrests and the BusinessElite Seats were new. Delta provided eye masks and earphones, as well as one complimentary alcoholic beverage in coach. The aircraft is also equipped with the new entertainment system, which offered a lot of variety and monitors for each seat - it provides the ability to make your own music playlists, start/stop movies, etc. We had a great experience other than some turbulence!

Delta Air Lines review - by Peter Schweizer
9 January 2007

FLL-JFK round-trip in December 06. Both flights on MD-80 aircraft on time with no service to speak of. Aircraft old but well maintained. Easy and friendly curbside check-in at FLL and received boarding passes with previsously reserved seats. Check-in at Delta's JFK terminal (old Pan Am Worldport) a disaster. Incompetent curbside check-in staff that could not retrieve our revservation, long lines inside and an overall depressing interior of the entire terminal. Gate agent at JFK really stood out. After she noticed that we were traveling with our 9 week old infant she gave us entire row of 3 seats in the back of the aircraft so we had an empty seat for our child. That is what I call being proactive and providing great customer service. Fare was unbeatable and I would not hesitate to fly Delta again as long as their fares are competitive.

Delta Air Lines review - by Anthony Loui
30 December 2006

MAD-ATL Econony Class. Check-in at Barajas T1 is slow. The flight was on a 767-300ER. Old cabin with lighting and seats that look like a hospital waiting room. In-flight safety video did not work. Cabin staff did not bother to complete the demonstration manually. Food was fair. IFE was antiquated. Cabin staff did not care to translate all English announcements to Spanish. Not worth the $945 return ticket. I was glad I arrived in ATL intact.

Delta Air Lines review - by Robin Whitley
27 December 2006

ATL-ONT. I sat in the exit row, which provided some extra leg room. 757 equipped with modernized lighting systems and new leather seats. As far as in-flight entertainment, the movie was dated, but the Travel Channel entertainment was better. The snack pack was okay, although I'm not sure passengers need spreadable cheese that has garlic in it.

Delta Air Lines review - by H Korros
27 December 2006

CVG-ATL-TLV Coach. Outbound ATL to TLV was only 50% booked so many in coach could stretch out over 3 seats. Those of us that did that had as much room as those in first/business, not bad for a 10.75 hour flight. Service was professional and courteous and included EL AL attendants as this is a code share flight. Food is poor to fair. Delta now offers 1 free drink in coach. TLV to ATL was fully booked and seemed endless - 13.25 hours in the air. The entertainment system worked for some but not for others and was not state of the art. Food was fair. The attendants were quite good and responsive, offering those lacking a working entertainment system free drinks.

Delta Air Lines review - by Cristiano Miro
20 December 2006

BWI-ATL-FLL in coach. Two short, 1:20 minute-segments. Both flights arrived at their destinations several minutes early. BWI-ATL on a brand- new and clean, third generation 737. ATL-FLL on an older and dirty 757, with left-over crumbs in several seats, including mine. On the other hand, in both flights and on the ground, staff were pleasant and professional. I've flown to Rio on DL in coach, however, and planes were old with no IFE, very basic food, with staff being sore to the point of rudeness. I think DL is not a good carrier for long-haul travel, but it is rather a good choice for domestic flights. My one-way ticket BWI-FLL cost only $79, including taxes.

Delta Air Lines review - by Stefan Fuerst
15 December 2006

Stuttgart - Atlanta - Dallas and back. Departure in Stuttgart on time. Complete sound system, passenger lights etc. was not working (at least in economy class). Food was below average level. Connection flight to Dallas was 3 hours late due to "no plane available". No compensation like free drink or snack. Return flight to Stuttgart was overbooked but the sound system was working. Price was cheaper than a direct flight with other airline - you get what you pay.

Delta Air Lines review - by James Miller
15 December 2006

LGW-JFK return. Took advantage of the incredibly low fare (£160 round- trip inc. tax) offered by Delta to mark the opening of this route. Check-in at LGW was great - efficient, spacious, friendly. Flight to JFK was on-time and the cabin crew attentive and friendly - they responded to every request for extra drinks, snacks, blankets, etc. Unfortunately, the IFE is from another age - how can Delta even begin to compete on this route against the likes of Virgin, when everyone is forced to watch one big screen in the middle of the plane? The two movies were ok, but spoilt by people endlessly walking up and down the aisles and chatting to friends, obscuring the screen. Surely a seat-back video is not too much to ask for on a 8-hour flight these days? As for the seats, I felt that there was plenty of legroom, although where was the 'all-leather seat' as promised on Delta's website? I didn't experience it on either leg of my flight, nor did I get the amenity kit - another thing promised on the website but something which failed to materialise. I did appreciate the free alcohol with the meals. The return leg was altogether more challenging. First, the experience of check-in at Delta's terminal at JFK: it was as though there was an evacuation order in effect for NYC - the queue to check-in stretched out of the terminal building and down the ramp back towards the main road around the airport. It seems that Delta has recently added so many new international routes that its check-in facilities are totally overwhelmed. Countless people were missing flights and we were being barked at continually to move here and move there. It took us 45 minutes to go from the back of the queue to a check-in desk where, bizarrely, once we had checked in, we were required to take our bags back and carry them approx. 50 metres to an x-ray machine, this despite there being a conveyor belt behind the check-in desk which went to the same machine! I am sure someone is going to shout 'security' at me, but everybody was dumping their bags by the x-ray machine in the most chaotic fashion. I watched just to make sure that my bag actually made it, but was being shouted at by someone else at this stage to join another queue: 'stand against the wall, single file!'. Eventually, we were on-board and being pushed back, (on time) but whoops, we apparently had cargo on board which should have been on the plane at the next gate, so back we went. An hour later, we pushed back again to join a line of 35 planes waiting to take off; an hour after that, we finally made it into the sky. Cabin crew again very friendly and an uneventful, if late, flight back to LGW.

Delta Air Lines review - by Adrian Watts
10 December 2006

LGW-JFK return. Outbound flight left on time. Service was good and Flight Attendants friendly. Entertainment system not very good and no personal TV screens so had to watch pretty old film on overhead screens and food was OK. Return leg was like flying with a different airline. The entertainment system did not work in my section of the plane, there was no apology and we weren't advised until we questioned why the film was not been shown. Lights were switched off during meal / drink service so people were able to use their personal lights, which allowed them to sleep if they did not want their meal. 2 hours into the overnight flight main cabin lights were switched on so the duty free could be sold, disturbing people who were sleeping / trying to sleep! Despite written confirmation and ticket advising special meal for Sister-in-law with dietary requirements only half the meal could be eaten and no special meal available for her when the light breakfast was served prior to landing. The food was awful for both special meals and standard meals. Staff unfriendly and uncooperative especially when trying to find alternative "snack" - which was a dry bagel. Flight did land however 30 minutes early despite the 55 minute delay. If Delta is considerably cheaper than other airlines I would take the flight as tolerable for 6/7 hours - but for the sake of 10 / 20 pounds would choose to fly another airline without hesitation.

Delta Air Lines review - by E Beal
3 December 2006

Business Elite LGW-JFK-LGW, Outbound leg Comfy seat would be nice for a little more room for this type of service, movies on demand, good service/food etc etc. Return leg JFK check in is hideous, no Business Elite dedicated Check In, found a Delta Rep who allowed us to jump the queue, then join the long queue to put you bag next to a TSA agent then join another queue to go through security very frustrating. An old B767-300 tired looking seats IFE was next to useless. Service was slow - if you wanted to sleep quickly it was not possible due to the very slow meal service, we gave up on eating to get some sleep. Flight attendants OK. I wouldn't rush to choose Delta again unless the price was cheap, and avoid JFK if you can!!

Delta Air Lines review - by J Walker
30 November 2006

MSN-ATL-VCE return MUC-ATL. Madison to Atlanta is too far for the small CRJ. However, FA was friendly and the flight was on time. Flight to Venice delayed by more than 2 hours due to mechanical prob. Gate agent was sympathetic and kept us updated. New plane was worn out 767. Biz Elite service rushed due to late start but food adequate. Seats are too narrow for this class of service. Munich check-in was swift and efficient. The flight departed a few minutes early and landed early. Newer 767 with interactive IFE. Major improvement. Dozens of movies and TV, plus music jukebox feature. Food was tolerable - some dishes were enjoyable - and service was fine, if not a little spotty mid-flight. Delta seems to be doing the best they can to win customers. Newer aircraft/updated IFE will go a long way. Will consider Delta again in the future.

Delta Air Lines review - by Ian McCready
17 November 2006

The leg from EDI to Atlanta wasn't bad except for the fact that they had the cheek to charge for drinks, except with the meal. The leg from ATL to Buenos Aires was shocking to say the least - food that was inedible and it was clear that staff that viewed the customer as "an inconvenience to be tolerated". They were more interested in sleeping than attending to passengers. Is it really acceptable for staff to be sleeping when they are supposed to be working - in any other walk of life they would be sacked. The leg from EZE to Atlanta was pretty uneventful except for the food which was again inedible and my 3rd viewing of The Devil Wears Prada. Atlata Airport International Departures Desk, however, takes the prize for the most rude and unpleasant staff I have ever encountered anytime. Guess what the movie was on the Atlanta - Edinburgh flight : that's right The Devil Wore Prada and this time I took a sandwich bought at Arby's in the Airport. Delta - never again!

Delta Air Lines review - by Jack Murphy
17 November 2006

DUB-JFK 10th Nov 06 and back on 14th Nov in economy. IFE system dated but food OK and service very good. Cabin crew attentive, good humoured. Seats OK. I am 6 feet tall but I never felt really cramped. Check in at JFK on the return was very painless. Both flights on time. All in all a good experience and good value. Travelling with young children may be a problem due to the IFE.

Delta Air Lines review - by Marvin Noles
9 November 2006

Man-JFK-BOS return. International flights on B767-400, impressed with the aircraft and service. Agree with previous comments about the need for PTVs. Internal flights on a CRJ 50, without doubt the worst flights I have ever been on - cramped, old, shabby aircraft with a Stewardess who acted more like a guard dog. International flights great but would not use internal again with franchise Comair.

Delta Air Lines review - by Tom Sappington
9 November 2006

My wife and I just flew Delta from SNA to ORD in economy. We originally had a reasonable schedule through SLC both ways, but Delta changed our return, routing us through Atlanta, thus adding an hour and a half of flying time. This was the biggest issue for us, especially since they did not notify us of the change by phone or e-mail. By the time I noticed it on their website, it was too late to request a refund and purchase another fare at a reasonable price, so we had to cut our time short in Chicago. This was especially irritating since our original flight was not cancelled; we saw it leaving from the next gate over from us in ORD! Other than this, our experience on Delta this time was just o.k. (as contrasted with our previous three flights over the past few months). Flights from SNA to ORD were fine, the flight attendants were reasonably attentive, and everything ran on schedule. My old seat on the MD-88 was sagging, however. On the way back, we also ran on schedule, though when we took our seats we found they were covered with crumbs. Also, the flight attendants served the snacks and drinks (one round of drinks only, no second round of coffee) and then disappeared, reappearing toward the end of the flight to serve another drink. Service was minimal.

Delta Air Lines review - by Peter Bell
5 November 2006

JFK to Orlando. After reading a lot about US internal flights we were not particularly looking forward to this connection having come from London on BA. But a surprise. The plane looked brand new and the Atlanta based crew were outstanding. The head steward certainly knew how to entertain the passengers! It left and arrived on time. The return to JFK was smooth and on time, which was important as we only had an hour to connect with our BA flight. The only fly in the ointment was that our luggage did not make the same flight from JFK as us. But credit to the Delta crews.

Delta Air Lines review - by Alan J Gebhart
5 November 2006

Atlanta to Rio, and Santiago to Atlanta. Connecting flights were from BWI. Used award mileage for business class travel both ways. On the flight to Rio, huge delays in outbound traffic almost caused me to miss the connection in Atlanta. Then, the plane aborted its takeoff when the pilot discovered that the flaps did not work. We returned to the gate, and while technicians worked on the flaps, about a dozen customers who had missed the flight because of connections boarded. We finally left Atlanta around 3 hours late. Check in at Santiago was uneventful. Both flights were very uncomfortable. Delta calls its business class "business elite," but there certainly is not anything elite about it. The seats are extremely narrow, and the food is, at the best, ordinary. I flew Delta on this itinerary because they had the best flight schedule, but both long haul flights on aging 767 aircraft were supremely uncomfortable. Delta still has too many problem for me to seriously consider using them on a regular basis. Alan Gebhart

Delta Air Lines review - by M Labianca
1 November 2006

Flying every 3 to 4 weeks between FRA/MUC/STR to ATL and back; business class. The crew is always very senior, but attentive on the other hand. The quality of the food is average, not better or less then most other business class north Atlantic routes. Unfortunately, DL does not change the menus really often. They have started upgrading the onboard entertainment and that was a step DL should have done a long time ago. I am always wondering who actually is paying full business class fare on DL as to me it looks like that everyone there is upgraded based on some kind of mileage program. 7 out of 10 flights out of ATL are always delayed and you better plan accordingly if you have to catch a connection flight. DL should adapt the seating and sleeping quality to that of other airlines

Delta Air Lines review - by Stig Thomsen
27 October 2006

ATL-CPH, outbound in Coach, return in Business Class. Departure was delayed one hour, because the original plane was broken and we had to change to another plane. Generaly speaking Delta's international flights are rubbish. The planes are very old and because of this they are lacking large amounts of comfort. Most of the other international cariers now offer PTV in all classes, many of them even on-demand. But Delta still only offer this is Business. The return flight was heavily overbooked and I got upgraded to Business Class. Sitting up there you almost feel sorry for the people in Coach, as you actually feel welcome up there and don't get the "shut up and be happy that you're onboard" attitude from the FA's that you get in Coach. I know Delta is bankrupt and don't have much money, but it's like with your old car, the older it gets the more it starts breaking down, the same with Delta's planes, they are getting very old and thus keep breaking down, causing massive delays all the time.

Delta Air Lines review - by Ned Hopkins
27 October 2006

SFO-JFK-FCO and LGW-CVG-SFO first/business class. We had first row seats on all flights, meaning no one was leaning his seat into our space. Seats hard and meals pedestrian on the 757 and 737 flights from and to San Francisco. On the 767 flights to Rome and from London-Gatwick the seats were more comfortable and food was quite good for airline fare. Check-in was quick and ticket agents were considerate and helpful at all locations. Overall, the seats in first/business are much closer together than I've experienced on other airlines -- more like the so-called 'first' on Continental than on, for example, China Air or Eva Air. The big advantage Delta offered was price: a little under US$3,000 per ticket; no other airline I checked was within $2,000 of that figure.

Delta Air Lines review - by Diego Muller
22 October 2006

GRU-ATL in coach: Check in had a long, long line. Departure was on time. Aircraft looked pretty old and not very clean. Crew was fine, although all of them looked like my grandmas. Dinner and breakfast was ok. Awful legroom. ATL-MEX in coach: Departed on time, aircraft looked new and clean. Nothing much to say about it, the flight was ok. JFK-GRU in coach: Some minutes of delay, check in staff was nice and gave me an emergency exit seat, with great legroom. Crew was very nice. Meals were good, too.

Delta Air Lines review - by John Tolsma
19 October 2006

ATL-SEA. Domestic First. Even though Delta is rolling out its new transcon service, the 757 wasn't outfitted for it. The "on demand" video programming will be a plus, but Delta has got to upgrade its Transcon in-flight beverage and dining to remain competitive. Still using plastic cups and cutlery throughout the entire flight, and the long haul domestic meal service is weak compared to all domestic, non- "discount" carriers except for USAir. Delta should take some of the elements of its Business Elite product and use it on long-haul flights rather than modeling the service up front after Song.

Delta Air Lines review - by Mark Baughman
19 October 2006

JFK to Berlin R/T Business Class in 767. FA's were very senior but extremely attentive on both flights, coming by with water, snacks, drinks, meals. On other airlines the FA's that are this "experienced" tend to be cranky or talk down to the customers or stand in the galley and gossip, but Delta crews could not have been more customer service oriented and professional. Seats comfortable enough although not lay- flat type. IFE not outstanding. Bottom line is that this was a really pleasant surprise. Only real trouble was JFK, which should be avoided at all cost. Miserable airport, major delays due to runway construction and overbooking.

Delta Air Lines review - by Bryan Harris
15 October 2006

LAX-JFK-GRU. Checked in 3 hours early. 737-700 to JFK. Flight crew were pleasant. Three hour layover at JFK so time to go to the Crown Room. No food available. Refurbished 767's are now fitted with very hard seats just like Continental. Tiny meal tray containing tiny entree. The crew was pleasant. No seat back video screens. Arrived at Sao Paulo, suitcase went to Paris!

Delta Air Lines review - by Ruediger Schulze
12 October 2006

DUS-ATL-SEA return in Business. Very satisfied with long-haul service on a refurbished 767. Food and legroom clearly superior to UA. Good entertainment, overall very enjoyable flight. Friendly service onboard, nice lounges in ATL. Domestic flights on an old 767 with poor seating comfort. Baggage was lost on return flight to DUS but delivered later the same day. Will definitely use DL again since they charge only half of LH/UA.

Delta Air Lines review - by Dave Feehan
12 October 2006

Manchester to JFK. Quick check-in at Manchester and comfortable flight on 767-300. Didn't check in early enough to get seats at the front of the plane, but can't complain as there was enough leg room for myself. Food was acceptable, inflight movies were fine and staff were pleasant and attentive. Return flight began with what could only be described as a rather chaotic check-in procedure at JFK (really needs to be sorted out), and only one security line open for so many passengers. Staff were helpful and put me and my girlfriend in the good seats (I recommend you check in early to get these as they have personal screen and the IFE is much better). Service as good as on the outbound flight.

Delta Air Lines review - by Barry Mark
10 October 2006

DUB-JFK economy return. Very efficient check in at Dublin. Good leg room on 767 and food acceptable. Dated pop down screens but we had pillow and blankets. Flight out to JFK on time. Return had slightly chaotic check in at JFK but pleasant staff. Delta staff were efficient and pleasant. Would choose Delta again and for £198 return flight from Delta's web site this was a fantastic bargain.

Delta Air Lines review - by Peter Gordon
10 October 2006

JFK-DCA-ATL-JFK. Generally very good. Check was fine and it was possible to select seats ahead on the Delta website. Seats were comfortable and the crews friendly and helpful. Plenty of drinks, minimal snacks but thats true of most North American flights. The only problem was the JFK-DCA sector operated by Comair. A number of commuter flights were delayed and there was a large crowd thronging around the gate agents whom I felt rather sorry for having a thankless and next to impossible job rebooking passengers from a cancelled flight. Additional agents should have been assigned to the gate to help sort things out. This does not appear to be uncommon - the same was true on my return to JFK in reasonably good weather. Once on the plane we were delayed two hours on the ground - apparently two aircraft behind us were blocking us in. The Captain could have given us more information about the delay. Delta is a good airline and I would certainly fly with them again. However, they need to sort out their commuter operation at JFK.

Delta Air Lines review - by C Breinker
27 September 2006

ATL-DUS Economy Class. The plane was slightly worn, my seat reclined now and then without any reason (complaining about this to a crew member she just pushed the seat to the front and said it would be okay now). Not only the seats, the panelling of the plane was worn too (small cracks in the plastic, residues of glue around some lamps). Nothing serious, of course. Meals were okay, service too. No personal screens, the inflight entertainment system broke down during one movie and had to be rebooted. The air condition produced draught in the rear cabin - some people even left their coats on or used two blankets. Overall, it was more the atmosphere of a charter flight than being on board of one of the leading carriers. I booked this together with a codesharing flight by Air France. Compared to the Delta flight, the Air France left by far the better impression.

Delta Air Lines review - by John Connolly
27 September 2006

Flew Delta from JFK to Amsterdam in Coach class and then returned in Business Elite. Although excellent, the b-Elite seats are in fact narrow. The service is excellent. Delta offers a great product. Try to sit in the more forward rows. THe b-Elite cabin is large and they do not offer divider curtains from coach. But you can hear everything from the 4th row forward. Service galley is in the back, so pick the second row. Menu selections were great and hostesses were good.

Delta Air Lines review - by Greg Ayres
22 September 2006

MAN-ATL-LAS, then OAK-SLC-JFK, then JFK-MAN. Booked Delta because they offered a very competitive price for the roure we wanted, but were a bit put off by some reviews. Some of the planes looked a little tired inside, but that it my only complaint. All crews were positively friendly and helpful, with the exception of ATL-LAS, who were efficient enough, but not great. Check-ins were efficient and friendly. One slightly amusing point for non-americans is that Delta evidently use crews who normally fly domestically to cover MAN-ATL. Initial requests for tea with milk resulted in cream cartons being given out. When people were not happy with this, hysteria broke out amongst the crew until one of them thought of using the little cartons of milk (presumably intended for kids' drinks). All concerned seemed amused by this! I've also never seen anyone as confused as the FA asked for help with completing a US landing card!

Delta Air Lines review - by Alex Valentin
16 September 2006

Boston-Logan to New-York-La guardia with the shuttle on a Boeing 737-300. Check-in and Boarding were quick and organized. On board you could seat you where you want. Seats had a very good legroom for the duration of the flight (45 minutes). A drink and crackers were served. The crew was okay.

Delta Air Lines review - by Erez Har-Tal
11 September 2006

ORD-ATL-TLV roundtrip. Traveled with a toddler and my 79 year old father in law. Domestic flights nothing bad nor nothing special. ORD-ATL late departure due to mechanical problems. Made a tight connection. When go to the gate to Tel-Aviv. My preassigned seats were given to someone else, so they gave us bulkhead seats. A great deal, since my son slept most of the way to Tel-Aviv. They had hebrew speaking flight attendants and also the catering on the outbound was quite good. Between flights, you could get a snack from a buffet and also breakfast if you wish. Before landing in Tel-Aviv a small snack was served. In flight entertainment system, nothing special. On the way back the same story, but quality of catering was of lesser quality. My only problem is that on the way back TLV-ATL was more then 13 hours. Too long for a 21 month old toddler.

Delta Air Lines review - by Aquino Bonelli
9 September 2006

ATL-LAX Business Elite on their 777. Although this is their premier aircraft, the BizElite seats were somewhat worn. Boarding was a bit rushed due to late crew. Got on the flight and there were blankets, headphones, and a bottle of water at every seat. FA's were prompt in collecting coats and offering alcoholic as well as non-alcoholic drinks. Although this was a domestic flight, I was hoping that we would recieve BE service like foreign flights because it was trans-continental but we received regular first class service. Offered two choices for the meal and plenty of drinks. There was a selection of movies through the in- flight seat entertainment system in the seat. All in will, will continue to use Delta for transcontinental flights.

Delta Air Lines review - by A Lamont
6 September 2006

EDI-ATL-RDU Economy - My first experience with Delta was on their new route between Edinburgh and Atlanta, then on to Raleigh, NC. I wanted to avoid London due to the increased security, and I didn't regret it. I have never had such a simple, easy longhaul flight before. Both flights were on time, and the cabin crew on board always had smiles on their faces. They seemed to take pride in what they were doing, The flight was only half full so there was plenty of room for people to change seats and have extra room. The food wasn't very good at all, but I didn't care. A wonderfully relaxing experience, and I have no worries about my return fights.

Delta Air Lines review - by Patrick Paludan
6 September 2006

Mia to Cph economy. Flight MIA to Atl adequate for a domestic flight in the US. Only served a small packet of crisp and soft drink. Flight to CPH was on old 767-300 with the original seats from the 80ies. Very small and low seat back which did not give any support whatsoever. Delta really need to upgrade these seats. The only redeeming factor was the very friendly and efficient crew. On this flight they even had two Danish speaking crew which is rather amazing.

Delta Air Lines review - by Martin Brown
28 August 2006

JFK - FLL return. Checkin took forever both ways, possibly because of extra security. Flight out was interesting. I had actually arrived in JFK from Manchester via another airline and was 15 minutes late arriving due to the extra security - but still 15 minutes was nothing and still had plenty of time to make the Delta flight. The Delta flight, on the other hand, was 2 hours late leaving, not because of security, but because the air bridge was stuck, which meant as the APU wasn't working on the MD-88, they couldn't start the plane. That aside, the flight was smooth and I was surprised they still offered refreshments in the form of tea or coffee and a snack, albeit a granola bar. The flight attendants were friendly and the captain apologised sincerely for the lateness (he assured us it was a one off). The only other issue I had was the seat was a little hard. The return flight left on time. I was surprised that all seats on this 757 had their own video screens. They had some games and movies, but you had to pay for these, or you could watch the free programs or play a quiz against other passengers on the plane or watch airshow. Headphones cost $5 if you had none. Again, the seat was a little hard, but the flight attendants were friendly and snacks and refreshments were again provided free. To be honest, I rate Delta above Continental for domestic flights

Delta Air Lines review - by Andrew Steele
26 August 2006

Just had my first experience flying Delta LGW-ATL-UIO and return UIO- BOG-ATL-LGW. The onboard service was fine - no complaints but I found the economy class accommodation very trying. Somehow - especially on the 757 - space seemed very short. Had an appalling 90 minute queue at Bogota to receive a boarding pass. Just five people in the queue. Given a fairly tight connection that raised stress but was only finally informed that there was 2 hr delay so made the flight OK and all the rebooking for connections was already handled. But no explanation why it was averaging 15 minutes to issue boarding cards per passenger. The flight was good value and I'd use Delta again if the price was right but other Skyteam partners fly to the same destination so I'd use them in preference if their prices matched Delta.

Delta Air Lines review - by Jeanie Schneider
22 August 2006

LGA-ATL-SMF return. Large computer screens kept us well informed of flight status. Boarding went smoothly, FAs were attentive, cabins were clean (at least when the flights began). Because of the ban on liquids carried onboard, FAs were also generous with supplying water, even prior to takeoff. Takeoffs and landings were reasonably on time. The only drawback is the quality of the in-flight entertainment - bad movies, bad sitcoms, poor specials from ABC News and Travel Channel. Do yourself a favor and bring some good books or magazines and a generous supply of compact discs with a player. Would I fly Delta again? If the price were right, yes.

Delta Air Lines review - by Paul Chandler
22 August 2006

London - Atlanta on the 777 service (not the 767-400) - seats were very cramped considering the length of flight. Food was better than anticipated with a friendly & attentive crew throughout. The ASA CRJ (same day) to Appleton WI was about 90 mins late departing (tech problem) but once in the air the snacks / drinks were fine. Single cabin crew did seem a bit rushed though. Return journey a week or so later was Chicago - Atlanta - London. Chicago - Atlanta leg was on a MD88 which was quite tidy inside (recent refit maybe) Crew were friendly and even announced our group's presence on the PA - nice touch. Atlanta - London - 4 hour delay due to a tech problem with the newish 767-400 but Delta staff did keep us informed about the reasons but not always how long it would take to sort out. The delay became a 'creeper' in that another 30mins were added every so often rather than say 'look we will have to change aircraft - this will take a couple of hours' No vouchers for drinks / food offered possible because all the outlets were probably shut - eventually left 1.30am. Crew on board were still friendly and attentive - main meal again was better than expected. Breakfast was poor with just a banana & soggy croissant. Would certainly use again.

Delta Air Lines review - by Charles Cooper
22 August 2006

As a longtime Delta flier, a Million Miler, I've given up on the airline. I contributed significantly to Delta's profitability for years before moving overseas. Just returned to Atlanta after six years in Europe only to learn that Delta has decided to punish its best customers for its financial woes. To wit: during my absence, Delta has doubled the mileage requirements on all its award travel. As I have a choice, I've started trying other airlines. I've found much more comfortable seats, such as in Midwest Airlines planes, which has wide, leather, business-class seats throughout the cabin. I've flown coach in Delta a few times and know quite painfully that they have tried their best to squeeze every last inch of elbow and leg room out of their economy seating -- customer comfort be damned. Hate to kick an airline while it's down but I'm voting with my feet and taking my dollars elsewhere.

Delta Air Lines review - by Tom Sappington
12 August 2006

My wife and I just flew round-trip ONT to COS (via SLC) in economy on Delta. We chose this routing because the fare was low and we can earn WorldPerks miles on Delta. One frustration was that in spite of having SkyTeam elite status, we ran into the old problem that you have to wait until check-in to enter your WorldPerks number. The result, of course, is that we didn't have access to most of the premium seating. Check in was good at both ONT and COS. There were plenty of kiosks so waiting was kept to a minimum, and the agents that took our luggage were friendly and helpful. Overall, we were very impressed with the experience. The SkyWest CRJ's that were used on the SLC-COS and COS-SLC legs were quiet and reasonably comfortable since we were sitting toward the front. The one drawback is the lack of space in the overhead bins. The ONT-SLC and SLC-ONT legs were on aging MD-90's. The seats were sagging a bit, but they actually had IFE, which surprised me given the age of the planes. Snacks and drinks were served, and the flight attendants were quite friendly. The flights arrived roughly on-time and we were able to retrieve our checked luggage without any problem. Overall, these Delta flights provided great value for money.

Delta Air Lines review - by Simon Yentis
12 August 2006

ATL-YOW - Atlanta to Ottawa on Delta's Canadair Jet proved to be fairly uneventful aside from an unexplained one hour delay and a gate change in Atlanta. The return flight later at the weekend was more-or-less on time (small 10 minute delay getting the cabin door shut properly) and a very service-centric. The lone FA did exceptionally well serving everyone all snack items (Biscoff cookies, Salted peanuts, Honey- peanutbutter crackers) along with beverage choices. She then passed through again with the snack basket and invited passengers to select more if they wanted. Very attentive service for this short flight. One smile in Atlanta was the rather realistic announcement made to standby passengers - I'm paraphrasing here: "Flight is now open for general boarding by all ticketed passengers in all rows. If you are flying standby and waiting for a seat assignment please remain anxiously seated in the gate area and we will call your name if there are remaining seats onboard."

Delta Air Lines review - by Tom Sappington
24 July 2006

JAX-LAX (via CVG) on Delta in economy due to a low discount fare and the fact that we can earn WorldPerks miles for the trip. The check-in at JAX was quick and easy using the Delta kiosk. Boarding went very smoothly, though every seat on the CRJ was full. Service included peanuts and a drink, and was served by friendly flight attendants. On time arrival in CVG, an enjoyable dinner at Wolfgang Pucks, and we departed again on time. The 737-800 was new, clean, and completely full. They showed a film and an entertainment video, which was surprising to me on a domestic flight. The flight attendants brought around a snack box and a drink, then came through with coffee. My wife and I requested tea and they handled our special order cheerfully. We had to make an unscheduled landing at ABQ due to a power outage that shut down three airports in the Los Angeles area, including LAX. For awhile, Delta didn't know how long we would be delayed, but they kept us informed to the best of their ability. All in all the delay was handled with great deal of professionalism, and we were finally on our way. We arrived almost three hours late, and were served beverages and snacks one more time before we landed. All in all, we had a good experience on Delta and would fly them again, especially if they offer other deeply discounted fares such as the one we enjoyed.

Delta Air Lines review - by Kaliq Mansor
18 July 2006

PDX-ATL-GRU Economy. I am typically a United flyer, as I travel for business and connections are usually better for my schedule. United was full to Sao Paulo, so the company's TA put me on Delta. I dreaded the 10 hour ATL-GRU route with Delta's limited IFE in economy. I usually can't sleep on planes. First 5 or 6 rows on the 767-300ER economy are a nice, quiet, private cabin. Flight Attendants were friendly! Aircraft interior had been around a while, but was clean. Nice LCD screens in the front economy cabin. If Delta improved the IFE (which they are on the new 767-400ER) and updated some of their older planes (like the old MD-88's!) they might replace United as my choice carrier to South America.