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Delta Air Lines Passenger Reviews and Delta Air Lines Customer Trip Reports



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Delta Air Lines Customer review :  28 April 2014 by C McCarthy    (Ireland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Dublin to Salt Lake return trip. I normally travel BA which is good but in comparison Delta is a horrible travel experience. The flight attendants are fine but the aircraft used on all four segments were very old and there was a 'domestic' feel to flight that you just don't get with BA which in comparison has newer and cleaner and more spacious aircraft. Perhaps the biggest issue was that Delta typically fly 757 aircraft compared to BA's use of 747 or A380. It just felt far too cramped for long haul. The biggest insult was having paid > $2000 for a return flight to being given a 'beaker' of 100% plonk despite having asked for 'red wine'. I really wanted a glass of wine but if there was a plant nearby I would have dumped it there, it was absolutely foul - I'm not a wine snob and would drink anything reasonable but this drink poured from a large container was sickening. I'd fly Delta again but only as a last resort. Having said that the flights were all on time or early, maybe lucky but I'd hate to be delayed if the only wine they had onboard in 'coach' was what they gave me on those flights. One more thing, although they had VOD, the content on offer was very limited with only a handful of movies on offer (in contrast BA usually offer > 30 movies with similar ratios for TV and Music).



Delta Air Lines Customer review :  28 April 2014 by Matthew Carrell    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Atlanta to Jacksonville, NC canceled due to mechanical problem. Their solution was to spend the night in Atlanta at our cost and fly to Jacksonville 20 hours later. Ended up fling to Raleigh and renting a car at our cost and driving to Jacksonville. They are not concerned in the least. Will avoid Delta in the future.



Delta Air Lines Customer review :  23 April 2014 by Carol Pollis    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from MSN to LGA going east was very good. Return west was very poor with cancellation of late night flight and re-booking for next morning and long (2.5 hours) delay on morning flight due to a mechanical problem after plane was loaded and de-icing equipment issue in Mid-April at LGA. Very long and stressful flight experience.



Delta Air Lines Customer review :  22 April 2014 by D Cooper    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-JFK and connecting internal flights to MCO. Excellent service at the airport and onboard. Very helpful and friendly cabin crew on all legs of the journey. Planes were clean and comfortable despite being a little old. Flight crews were very informative about potential turbulence, flight times etc. There was a good selection of up to date movies and TV series available on personal entertainment screens for the long haul parts. Cabin crew would frequently offer drinks, served dinner and a breakfast plus newspapers and other amenities on this section. Punctual and a pleasant experience. Would definitely fly with them again.



Delta Air Lines Customer review :  17 April 2014 by P McDonnell    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madison, WI to Gainesville, FL via Atlanta. Flight delayed by a few hours leaving Madison. There was a decent snowstorm going on at the time, and I presumed that was the cause of the delay. Arrived late in Atlanta, and just missed the connecting flight to Gainesville. Delta staff at Atlanta said the delay was actually due to mechanical reasons, and promptly provided meal and hotel vouchers for an excellent hotel and rebooking on the first flight the following morning. Obviously the delayed flight is a negative, but in this particular case Delta efficiently made adequate accommodations for stranded passengers, in a situation where it would have been easy for them to blame the weather and refuse to make accommodations at all. For that they deserve some commendation.



Delta Air Lines Customer review :  16 April 2014 by U Guest    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Horrible service, horrible planes, Delta does not care about their passengers. No matter what happens, they only have on excuse - technical problems with the plane. I booked my flights with Delta because the price is usually $30-50 cheaper, but I've learned my lesson - it's not worth it. (I fly about 10 times a year and have done so for last 6 years) I don't remember their flight being ever on time. They've failed 100 out of 100 times. I wish everyone would stop flying with them, just to show them that in order to stay in business they have to take care of their customers.



Delta Air Lines Customer review :  15 April 2014 by A Galiano    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown Delta for 20 years, and the last few have become completely horrible. The company does not appear to care about the customer any longer. The seats have shrunk to petite size on most flights and I am fairly thin. My knees are in the back of the seat in front of me when I am in coach. The flights are consistently late on departure and arrival. The flights are typically oversold which creates a capacity issue for their service. As a frequent flyer and a business person, I can understand the need to increase operating margins, but at what cost? I think the executive team should eat their own dog food and ride non-private flights. I am considering abandoning my gold status at Delta for an airline that can do more than lip service.



Delta Air Lines Customer review :  15 April 2014 by E Dunn    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked on Delta flight out of a local regional airport MLI to New Bern North Carolina via connection in Atlanta. Flight was scheduled to depart at 4.59pm. It was pushed back to 7.30 as the incoming flight out of Atlanta has mechanical problems and they were bringing in another plane. Flight delayed a second time to 8.39pm and cancelled. Both at the delay and cancellation the customers had to leave the secure area and go back out to the ticket counter. We were told the flight was cancelled because the crew timed out. All flights on Delta out of Chicago and United were booked. They have no reciprocating agreement with Southwest or U.S. Air and could not see their reservation. Delta told us to come back the next day at 4.50 for that flight. We finally via the internet were able to book a flight earlier the next day out of Chicago with U.S. Air for $400 more than the original ticket. We had purchased insurance through Alliance. Delta would only refund the ticket price and would not pay the difference. The people at the ticket counter were less than helpful they had given up and didn't care. I won't be flying Delta again, not if I can help it at least. U.S air was on time and staff was very friendly.



Delta Air Lines Customer review :  14 April 2014 by M Schuwer    (France)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AF3628 (operated by Delta) Paris-NY JFK, 6th April. Extremely disappointed with Delta, the only normal element was that the flight was on time. The staff service was not pleasant and not helpful. The lavatory (even before taking off) was dirty. No newspapers (we'll give you whatever will be left after business class passengers have been served). The food was appalling and a horrible non-descript sandwich (which almost everyone put aside) should not be called a "meal". What a trip.



Delta Air Lines Customer review :  14 April 2014 by Adam Khan    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I went DTW-SFO AND SFO-DTW. Took Delta Airlines Boeing 767-300 both ways. The seat comfort was great! There was a lot of leg room. The staff wasn't very friendly. They weren't smiling that much or very polite. There was a lot of food selection and prices were decent. We got complimentary drinks twice which was great. The inflight entertainment system has a ton of selection although most of the movies and tv shows cost money. But the music selection was amazing so it was great. Overall the Delta flights were really good and I would definitely fly it again.



Delta Air Lines Customer review :  9 April 2014 by M Moffett    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Extremely dissatisfied with Delta. Original flight delayed with no explanation. Missed connecting flight by 5 minutes. The next flight I was able to get on and still make my appointment at my destination - at boarding time was advised of "mechanical issues" and not sure of length of delay. For the price of airfare this lack of service and commitment is unacceptable.



Delta Air Lines Customer review :  9 April 2014 by E Sauerwein    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly international in economy class from Seattle (SEA) to Japan (NRT) about twice every month. I have flown this route more than 10 times already and with a variety of different airlines. At first I was sceptical about flying with Delta, but Delta has made up a lot of ground recently in my opinion. While Delta is no match for Singapore airline's service, and no match for ANA's food, it does beat out United airlines in both of these categories. One major problem I have with Delta's international flight is that they really only served one meal, whereas Singapore and ANA gave you a full 2 meals. Over a 9-10 hour flight, having only one major meal feels a little lacking and will leave you hungry walking off the plane. The food that is served is also not exciting, but gets the job done. In-flight entertainment is good, with plenty of choices and nice screen size/brightness. I fly often, so this is particularity important especially over such a long segment. Seat comfort is mediocre but its economy so you get what you pay for, however, I have used Premium Economy seating with Delta and I'd have to say its worth the few extra $. If flying ANA on this segment on a 787 Dreamliner, your Regular Economy seating will outclass Deltas Premium Economy seats however. To rap up, I'd say since Delta is usually 100$ cheaper than the other competitors mentioned above, you really get what you pay for.



Delta Air Lines Customer review :  3 April 2014 by Ian Sinclair    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DL010, ATL-LHR on 7th March. Very tight connection from Dallas through Atlanta, made the flight with minutes to spare and my bags made it onto the flight too! Extremely attentive cabin staff, comfortable lie flat bed, good selection of food and drink, IFE was a little dated but didn't mind as was tired and needed the sleep. Flight arrived early, quick bag delivery. All round great experience.



Delta Air Lines Customer review :  31 March 2014 by Hendrik Oberbeckmann    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had a very good flight from DUS to LAX with transfer in ATL. Service on both flights was good even if meals on the inner-USA flight were not for free.



Delta Air Lines Customer review :  31 March 2014 by Hendrik Oberbeckmann    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight from LAX to JFK was on time and we arrived earlier than planned. Service was a little slow due to the reason they don't accept cash payment for meals and Credit Card verification wasn't that fast. Inflight entertainment was really good!



Delta Air Lines Customer review :  31 March 2014 by E Biafore    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy Comfort, DTW-LAX on a 767-300 and LAX-DTW on a 737-900. To LAX, the 767-300 seat was good, although it did not have the adjustable headrest. Multiple drink runs and plenty of cookies, peanuts and pretzels. Personal entertainment had okay choices. Back to DTW, the 737-900 was great. Seats were very comfortable. Again, multiple drink runs and lots of snacks. Purchased the fruit/cheese tray and tapas, both of which were very good. The personal entertainment had tons of movies. Overall - very good experience. I hope that all aircraft get seats with adjustable headrests, as they do make a difference on a 4+ hour flight.



Delta Air Lines Customer review :  26 March 2014 by Mary Wickens    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paid $622 for so-called Sky Priority First Class from Detroit to Tampa. What a joke! My checked bag was taken off the non-stop because they were overweight. I guess Sky Priority means they ditch your bag before everyone else. Planes are filthy. First class lavatory filthy. First class crowded with coach passengers using forward lavatory. No attempt by FAs to deter this. First overheads filled with coach luggage. Several first class flights last year on AA were terrific, also first on Icelandair - also terrific. Save your money - Delta is now a low cost, low service airline do not bother to pay for First class.



Delta Air Lines Customer review :  26 March 2014 by W Powell    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3/24/14 I was set to departing from Atlanta to Greensboro, NC on flight DL4933 and returning from Greensboro, NC to Atlanta on DL1461. Upon boarding I noticed that there was a climate issue on the flight where half of the plane was extremely cold and the back half of the flight was unbearably hot. I was not the only passenger to complain to no avail to the flight staff. After about 30min on the runway with no movement we were notified that there was an engine malfunction and all passengers would need to depart the aircraft. We were told at 8.50am that the maintenance would take an hour at the most. It is now 10.33am and there has been no resolution to the situation. The ladies at the customer care center across from D27 have been the only people to attempt to assist me. I attempted to inform the representatives at the departure gate (D13) that I was attempting to go to a funeral and any options would be appreciated and they stated that they understood and asked me to take a seat and wait. As a result of my flight not being ready to depart Atlanta at 10.40am and the viewing in Winston-Salem, NC beginning at 11.00am I was unable to pay my respects.





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