Delta Air Lines review - by J Sauger

6 July 2007  Customer Trip Rating :

DXB-ATL-BDL. Aged 777 service from Dubai to Atlanta. Seat Entertainment System did not work. Seats are not suited for sleeping. The amenities bag for a business class ticket is an absolute joke compared to what International carriers offer for the same fair basis. Meal selection in business class is pretty lacking. Imagine spending a month in Muslim countries with no pork and then getting on a 15 hour flight where the meat selection is lamb. Would have loved a cheeseburger or a steak. It's a new Delta route so you get the most senior Delta flight attendants. This means you get the union employees with the worst attitudes. Travelled to 5 different countries in the Middle East this trip. Never had a problem or lost luggage on other carriers in the ME. Delta lost my luggage in Atlanta. They think they found it and delivered it last night. I hope whoever they delivered it to is enjoying the gifts I bought for my kids. If you are going to spend close to $7K to fly business class to the Middle East, fly Emirates or another International Carrier where they know how to spell service and have invested in new aircraft.

Delta Air Lines review - by Martin Keenan

27 June 2007  Customer Trip Rating :

Economy class, BUF-ATL-PNS return on Delta and Atlantic Southeast (Delta Connection). Outbound trip was average - check in was straightforward and without issue, and I got the seats that I had reserved online. Electronic check-in was also available, but the instructions for the consoles were not very clear, and I got the impression that I didn't have what was required to use them. By the time I found out that I would have been able to use the electronic check-in, I had reached the front of the line. The flights themselves were nondescript - aircraft on both segments were older MD-88s, plain, but functional. The food served in economy was a drink and a snack - but for segments of two hours or less, how much more do you need? There were some weather related delays on the second segment and we arrived a little late in consequence. Overall, Delta performed its primary function, getting me where it was supposed to, more or less on time. An average performance. During the trip, I was hit by a car and sustained a broken leg, requiring me to rearrange my travel plans. The first person I reached on Delta's domestic reservation line wasn't especially helpful, and I dreaded what was to follow. However, because I had booked the trip from Canada and paid in Canadian Dollars, Delta considered my trip to be an International flight, and I was passed along to someone else. The lady in International was much more helpful, and in a few minutes, we had arranged a new itinerary for me, with a note to the effect that a wheelchair would be needed to move me around. Once I got to Pensacola airport, the Delta people took over at the curbside check-in. A chair was found for me to sit down in while my check-in was sorted out, and then a wheelchair was found for me. Delta's people whisked me through the airport, through security and to the gate - including my carry on items, which I would have been unable to handle on my own, and which were too fragile to check. When it came time to board, they loaded me first, and got me the best seat in economy class - the front row bulkhead aisle seat (necessary because my knee couldn’t bend much). Inflight, they took good care of me. At the other end, I was wheeled through Atlanta (through the Friday rush hour) from one concourse to the other. Getting loaded on the last stage was a challenge, because the plane on the last stage was a regional jet, and the aisles were too narrow for a wheelchair, or even for my crutches, but with the assistance of some of the ground guys, we managed. Owing to an oversight, I was assigned a seat farther back in the plane, but someone closer to the front offered to switch seats with me, which helped a lot. The second flight was straightforward, apart from the aisles being narrow – my foot in its cast stuck out into the aisle, and I had to stand up each time the cart went up or down the aisle, but everyone did try to be as accommodating as possible. I would rate Delta as three stars for the flight down, but definitely five stars for the trip back, for making what could have been a nightmarish experience relatively painless.

Delta Air Lines review - by J Morris

27 June 2007  Customer Trip Rating :

ATL-SNA / LAX-ATL / ATL-MCO / FLL-ATL in Economy. They are making their best effort to improve service. The first and last legs of my flight were on former Song 757s with PTVs. Delta's PTVs, with live TV (free), trivia (free), games ($2), HBO ($2-5 each show) and movies ($2-5 each) really enhance the flying experience, especially on transcontinental flights. If they are genuinely headed in this direction, Delta will surprise a lot of people. However, according to a flight attendant on one of the 757s with PTVs, they are doing this at a very slow pace, and the Song 757s are generally the only aircraft outfitted with these so far. LAX-ATL on a very old 767 was an experience typical of the bankrupt Delta, and ATL-MCO on a 757 without PTVs was mediocre at best also. 4+ hour flights also appear to offer snack boxes, which are nothing to write home about but still are an improvement over the previous "Biscoff or Sun Chips?" snack offer.

Delta Air Lines review - by Bill Rothchild

25 June 2007  Customer Trip Rating :

Delta seems to be using foreign reservation agents who speak English but don't understand it. In the last 36 hours I've spoken to several of them and received erroneous information. One told me that my trip from Atlanta to Seattle would be only 2 hours and 1 minute! The other told me that I could not order my special meal as it "required a minimum of 24 hours" of advanced notice. When I tried to politely explain that I was making my request about 6 weeks in advance of my flight she just repeated the policy over and over again.

Delta Air Lines review - by Mike Ginsberg

19 June 2007  Customer Trip Rating :

Flew JFK-SFO 14 June '07 and returned on 16 June. Outbound flight was delayed about 3 hours on the ground at JFK. The captain was apologetic and they let us use our cell phones until we actually pushed back, they also gave us complimentary headsets. There were initially some glitches with the PTV's on this 757, but they did finally sort them out after three resets. HOWEVER, on arrival at SFO, there were no ground crew at the gate. There is some outrageously frustrating about spending 9 hours at a 6 hour trip and then getting there and having to wait more because the ground crew wasn't properly coordinated. On the return trip, we had to circle Detroit once and Albany once due to ATC issues. No PTV's on that 737. AGAIN, on arrival at JFK, even though we had to wait in the departure line to get to the gate, there were no crew waiting at the gate. While the crew were very helpful and professional, Delta needs to regularize its operations at JFK and coordinate ground crew with arrivals if it wants to make JFK into a hub. I won't be using them out of JFK again. JetBlue manages to run on time.

Delta Air Lines review - by H Carlin

19 June 2007  Customer Trip Rating :

Business Elite Atlanta to Athens return. Good seat comfort and great service. The first class seats from Atlanta to Honolulu are the worst I have ever experienced. It is like coach. Don't fly first class on Delta 767-400; it is not worth the upgrade miles or the money. I recommend Delta as long as you don't fly on the 767-400; their other equipment has much more comfortable seating in Business and First Class. Delta is 5 star on the Business Elite flights. The 767-400 First Class is 1 star.

Delta Air Lines review - by W Stephens

14 June 2007  Customer Trip Rating :

Cincinnati-Chicago on Delta regional flight operated by SkyWest. Flight was on a new CRJ900 with a first class cabin. The seats in economy were comfortable enough and the flight itself was smooth and uneventful. Late leaving and arriving to due traffic in Chicago. What was unpleasant about the flight was the lack of service by the two we-can't- be-bothered flight attendants. Shortly after takeoff, they announced that "due to the short duration of this flight, this is a NO SERVICE flight. However, if you want anything, press your call button." The flight was 50 minutes. I fly often between Chicago and Cincinnati on Delta (usually on their regional airline Comair) and unless the weather is horrible, I am always offered at least snacks and bottled water. The flight attendants never ONCE walked through the cabin during the flight and only resurfaced before landing to collect trash. I have flown, unfortunately, on SkyWest before on a United flight and found them lacking that time as well. Delta just got out of bankruptcy. They need to focus on their product. My first stop would be looking closely at their SkyWest operation.

Delta Air Lines review - by M Dardoufas

11 June 2007  Customer Trip Rating :

ATH-ATL (C) ATL-ORD (Y) and back. Was pretty much impressed by Delta on all four legs of my trip. In business class (ATH-ATL-ATH) service was good and attentive, food of good quality and plenty and drinks abundant. The business class seat, although not of the flat bed type, is comfortable and ergonomic and it allowed me to get a very good rest on my overnight return flight. In economy class (ATL-ORD-ATL) service was swift and with a smile. What I appreciated the most was the fact that on both planes (737 and MD80) you got more legroom than on most European carriers and that the cabin lights went off for the evening flight allowing me to get almost two hours of undisturbed sleep after a 4 hour layover at ATL, which I would not describe as exactly smooth. I would definitely choose Delta again on my next trip to the US.

Delta Air Lines review - by Simon Rickman

11 June 2007  Customer Trip Rating :

BUSINESS ELTE CLASS : DL3 JFK - LGW 01JUN. Despite a 2 hour wait on the taxiway at JFK due to last minute runway change and bad weather to the North, really enjoyed my experience with Delta. Flight crew were attentive, but not intrusive, very helpful and really could not have asked more from them. Food was good, you can choose when to eat, if I had known how delicous the dessert was going to be I probably would have just jumped straight to it-a huge cup of vanilla ice cream sundae with whipped cream, nuts, cookie and chocolate topping. Starter of Butternut Squash Soup with Punpkin, Pear and Ginger was delicious, and unusually for an airline, the Grilled Flat Iron Steak was nicely cooked, and not dry and lifeless. Seat is not lie flat, but to be honest lie flat is not always the best for sleeping, I certainly found it comfortable enough to get a good kip. Cabin is laid out 2-2-2, you really do feel like there is plenty of room. Despite the Boeing 767-300 being an old aircraft, it was pristine inside (and outside). Announcements from the flight deck were regular and informative, and always a nice touch when the pilot comes to the door to say goodbye to all the pax as they leave. This was the last flight of a trip LGW - CVG - MIA - JFK - LGW, and I have no complaints on any of the flights with Delta, excellent experience on all flights. Well done Delta, I was impressed.

Delta Air Lines review - by Frank Cassante

5 June 2007  Customer Trip Rating :

SEA-ATL - Flew on 767-300 in First Class (bought tickets). My first on Delta, as we usually use NW or CO for our Florida trips. Plane was clean and flight crew were great. Meal was better that I expected- no choice of meal was a problem with those on restricted diets. My surprise was the plastic cups, flatware and paper napkins. I wouls expect this if I flew AirTran Business Class, but not on Delta. Even NW (who I consider to be the king of cost cutting) has glassware and metal flatware. Nw also offered a choice of meat or vegeterian entree. There are still those of us that are willing to pay for premium service- I do expect to get what I pay for. Imagine going to a nice restauran and having wine served in a flimsy plastic cup- I'm sure most would not return. So, I will vote with my wallet. It's back to CO or NW for our regular Florida trips.

Delta Air Lines review - by Dave O'Shaughnessy

3 June 2007  Customer Trip Rating :

LAS/ATL/EYW & EYW/MCO/LAS Economy. Red-eye to ATL B757. Cabin lights kept off for duration of flight so was able to sleep, they even showed the trailer for the movie before takeoff so it was lights out all the way. ATL to Key West and back to MCO on Regional jets, beats the bone shaking ATR's of American Evil ! MCO - LAS B757-800. Flight not so full so my partner & I had the bulkhead row to ourselves. On both the LAS legs we were given a snack box and 2 beverage runs. This is the same snack box that AA will try and sell you for $ 5. Cabin crews and gate agents all very friendly. it's obvious that Delta are trying and full marks to them for that - now how about learning how to make those hot sandwiches that you get on CO ?

Delta Air Lines review - by Lee Mercier

13 May 2007  Customer Trip Rating :

ATL-JNB return via Dakar Boeing 767. Economy Class. It is clear that Delta has limited experience with customer service on long haul routes. Service is not comparable to others flying USA-SA (South African, KLM, BA). Food service is considerably more limited than competitors, and flight attendants are less polite and attentive. There is no in-seat entertainment system in economy and the overhead video system was not working on my flights in April and May. Their transfer desk at Johannesburg International Airport was chaotic and staff were not organized. They didn't even have a sign above the desk saying "Delta Air Lines" -- the staff were sitting under an Ethiopian sign -- very confusing. On the Dakar-Atlanta leg, flight attendants waited two hours after takeoff to serve food, which was disruptive for a night flight when most passengers wanted to sleep. Another symptom of their lack of long haul experience was that the bathrooms ran out of hand towels, tissues, and toilet paper. Service not comparable to competitors. The only positive was the relatively comfortable seats.

Delta Air Lines review - by D McCloud

5 May 2007  Customer Trip Rating :

ATL-JNB / JNB-ATL Business Class. Both wife and I are DL Platinum, spend a lot of time on their planes, and are happy the bankruptcy thing is past. This trip was award travel, so the price was right. Those comments are to frame my viewpoint. The 767 had the new interiors and entertainment system. FA's in both directions very good - important when you spend 18-22 hours on a plane without getting off. This flight stops in Dakar for fuel, crew change, and a handful of people to get off/on. Dakar security crew comes on board to inspect everything, not too bad, but it takes them an hour and a half or more to do so. The all leather seats are nice, but actually less comfortable than the old cloth/vinyl ones were to sleep on. Otherwise all dimensions and functions are the same. Six across is too tight for bus class in a '67. DL was suppose to fly 777 to Joberg when they first announce this service, but downsized shortly thereafter. The new video system is a big improvement - you watch what you want when you want to. Food going to Africa was fine, but coming back was lousy. Four meals offered between the two legs, and in business class none of them were any good. Both flights arrived more than an hour late; the outbound out of ATL left late due to luggage delays. The return from JNB left almost on time, but lost more time in Dakar and in the air. There is absolutely no pad in this schedule - everything would have to be perfect to get in on time. We had connections on both ends, but 3 hours was good enough.

Delta Air Lines review - by Diane Hudson

5 May 2007  Customer Trip Rating :

Haven't used Delta in years. When I left Tampa I used the outside checkin only to find that it was for pay, $2.50 a bag. No sign, they said it was pay for each bag. If I'd known I could go in the door and 15 feet later have it not cost me a "tip" I'd have chosen the latter. They need to upgrade their planes. By the time I got to Cincinnatti I was deaf, literally! The rattle trap from Cincinnatti to Grand Rapids MI was just that, a rattle trap. At least I got there, and so did the luggage in one piece and the staff was pleasant.

Delta Air Lines review - by Dave Weinstein

5 May 2007  Customer Trip Rating :

MKE-TLV-MKE. MKE-ATL-MKE in vey small regional aircraft. For some reason, these flights are always late and I spent about 3 hours total in both directions just waiting for flights. This doesn't matter much to me, except that connections are usually very tight anyway (60-90 minutes in ATL, each direction) and so it is highly recommended to give yourself more connecting time in both directions. The aircraft to TLV is new 777. IFE touch screen, and just enough stuff on them to get you through the flight. A smooth and quiet experience with prices that are generally reasonable.

Delta Air Lines review - by C Tsilogiannis

1 May 2007  Customer Trip Rating :

LGW-ATL-JAX. This trip was overall very good. The flights left on time and the LGW-ATL portion was in a newer 767 -400. I had good seats but the only problem was that you could not put your seat that far back which was very uncomfortable when I tried to get some sleep. IFE is very good. I had last flown Delta about 7 years prior to this and they have improved quite a bit but not to the standard of some other major airlines. Good service and good value for money considering the tickets were quite cheap. ATL-JAX on an old B757 but very short flight. Its actually a song aircraft one of Delta's subsidiaries. Overall I would recommend delta if you want to save some money and cant fly direct to your city in the USA with BA or Virgin. Not bad value for money.

Delta Air Lines review - by Rathin Roy

28 April 2007  Customer Trip Rating :

AMS-JFK BusinessElite on a 767. I was a bit nervous after my previous experience with Delta (see previous post by me). Check in smooth (though I could not web check in due to systems failure) but they forgot to give me a lounge card. As I am Skyteam Elite Plus this did not matter. Same old Delta BusinessElite seats, certainly only 3 star quality and getting threadbare, but I knew this would be so. Cabin crew seemed well past the age of retirement but did an OK job - except one crew member who was short rude and forgetful (she asked us our meal choices and then realized she had forgotten to circulate the menus; she forgot to switch the IFE on and remembered only 30 minutes after seat belt signs had been switched off). Excellent food though they ran out of some choices (not in my case). However, Delta should stop pretending they offer an "eat what you like when you like" service since crew just flatly refuse to oblige. They have good reasons to do so - there is no way 2-3 cabin crew can provide such a service to a full BusinessElite cabin and enjoy the generous union-negotiated rest that they are all entitled to. Overall, very much a 3 star experience but very cheap ticket and better, still, than any other US airline except Continental which is still the service leader. Of course all of them are vastly inferior to non-US airlines, at least with their Business Class product.

Delta Air Lines review - by Tom Cannon

20 April 2007  Customer Trip Rating :

Flight was scheduled for a 9:45 am departure and we finally took-off at 7:23 pm - over 9 1/2 hours late due to mechanical problems. I was in first class and given a $7.00 voucher for lunch which cost $19.00. Service on board was not very good since the crew was a reserve crew called in at the last minute and they were more excited about going to HNL. No champagne is now served in first even on this long flight. there were only two bottles of wine available during the meal. Glasses were plastic along with serving pieces and styrofoam cups. There was one pre-dinner drink with no nuts, pretzels, etc. A pre-arrival snack of a very small roll with turkey, a salad of cucumbers insour cream, and a pre-packaged brownie was served. I asked for coffee and never received it. One bag arrived within 35 minutes and the other an hour later on a different carousel. This was the worst flight I have ever had in over 40+ years flying.

Delta Air Lines review - by Alejandro Canton

20 April 2007  Customer Trip Rating :

PTY to China on a combination of NWA and Delta Airlines. PTY-DCA via ATL. The initial portion on a comfortable B767-300, very clean. The ATL-DCA portion on an MD-88. On the international portion FAs were a bit aged but efficient. Breakfast going north and dinner coming back south. Both plentiful, tasteful. Entertainment system on international consisted of a full-feature film and good listening music. Did not find much difference in the on-going NWA poirtion to Beijing from DCA and return. Maybe the Sky Team Alliance is homigenizing its service. Requested wheel chair and it was provided with a very kind service.

Delta Air Lines review - by Lance Schmidt

15 April 2007  Customer Trip Rating :

YVR-AMS-LHR-YVR. I flew Delta for 15 years and after amassing 180,000 SkyMiles, I cashed them in for two business class seats to Europe. A few days before the scheduled departure something happened and I needed to cancel. I phoned to ask what could be done and dealt with a very friendly person on the phone who said I could phone back later to re-deposit my SkyMiles. On good faith I waited until several months after the flight and phoned back to rebook the trip. That was when I found out that the ticket had an expiry date of one year from the date of booking and that the miles were lost forever. It was all matter of fact and no apology or empathy was offered. It was a fairly stark insight into how Delta views their customer relationships and was a sad end to a fifteen year relationship with an airline that I always championed above other American carriers. Although this isn't a typical "trip" experience it was my trip experience, and I would urge others using SkyMiles to ask carefully about the terms and conditions of an award ticket when using Delta.

Delta Air Lines review - by Byron Scott

15 April 2007  Customer Trip Rating :

Business Elite from Chicago to Santiago. 767-400 and impressed with the comfort of the seats. They seemed much better than the business seats on a Delta 767-300 a few years ago, not quite lie-flat. Service was prompt and attentive, and food was acceptable. Business Elite lounge in Concourse E at ATL is nice - spacious, quiet, good selection of drinks, snacks and reading material.

Delta Air Lines review - by Harold case

15 April 2007  Customer Trip Rating :

I am wondering if Delta paid any attention to the written proposal I offered last summer. I am deaf. I depend entirely on visual communication of all kinds. My idea was to erect or install captioned announcements and news on monitors throughout the airports. I know hearies are constantly bombarded with news and anouncements via voice speakers! That made me and still makes me angry to be left out as an air traveler not to be fully informed as required and needed. Just go to any airport in Europe to appreciate captioned information in at least ten languages on the monitors. The SkyWest CRJ 200 flight from Medford, Oregon to SLC was fun and great! I was assisted with a wheelchair through huge huge huge SLC terminal that enabled me to catch in time my connecting flight to Hartford, Connecticut. Same thing transpired upon my return flight to Medford.

Delta Air Lines review - by A Gimblett

10 April 2007  Customer Trip Rating :

We booked flights several months in advance for LGW-ATL-GDL, Mexico and were constantly having our itinerary changed, the people on phone seemed not too helpful. I have never experienced this with any airline before. Delta seem to not tell you about any changes to your schedule and leave it to you to check on line whether your itinerary has changed. We had to ring Delta after they left us with a 10min connection time in Atlanta after changing the times yet again! They gave us 2 options, leave the day earlier or fly the same day but pay for the hotel, we had to choose the latter. The in flight service was very good for economy on our LGW- ATL, ATL-GDL and GDL-ATL flights. The staff at Guadalajara Airport didn't seem to care less about us loosing 5 suitcases and took the attitude of 'it's not my luggage so I don't want to know'. Flight from ATL-LGW was delayed over an hour and had an equipment change at the last minute from a B777-200ER to a B767-400ER. All the passengers had to get new boarding passes. Luckily we were on one of DL's newly refurbished 767-400s and have new seats and PTVs. The FA's were not very kind and looked quite nervous- perhaps this was to do with the strong turbulence in which we had the seat belt sign on for 4.5 hrs!! Overall DL seemed to have tried to sort out the problems but still need to improve their customer service.

Delta Air Lines review - by S Tai

10 April 2007  Customer Trip Rating :

JFK-BRU-JFK in full-fare economy. There is nothing wrong with Delta, and absolutely nothing exciting and out of the ordinary either. Both flights on old 767s with new all-leather interior. Flights were on time and the (very, very senior) crew was professional and friendly. Compared to other airlines that fly transatlantic, however, Delta flights are extremely boring as no in-seat IFE is available and the existing audio/video in these old 767s is very basic. I have no complaints really, but transatlantic flights on Virgin, Singapore, Emirates or any airline that uses NEW planes (including Northwest) are so much more fun. And if you fly a lot, doing more than the ordinary does matter.

Delta Air Lines review - by Felix Gonnier

4 April 2007  Customer Trip Rating :

Gatwick-JFK-Gatwick Business - bought the ticket last year special rate £540. Aircraft clean the business cabin looks like it needs update compare to other airlines, but spacious and confortable. The crew was nice but some of them with attitude. The food was good, IFE good. On the way back the crew was much better - very attentive. Business lounge in JFK good but staff need to know a bit more on the business facilities available!

Delta Air Lines review - by M Lipelt

26 March 2007   Customer Trip Rating : n/a

MAN-JFK in Business Elite and JFK-MAN in Economy. Both flights operated with 767-300ER. Outbound: We were upgraded to Business as our original flight got cancelled due to bad weather. So, we think that we can tell whether there is a real difference between these two classes which makes it worth paying the big extra. On our outbound flight the food was excellent and drinks (cocktails, soft drinks, sparkling wine) were fine, too. We had plenty of legroom, in fact, we had difficulties reaching the back-pockets of the seats in front of us to get a magazine. The seats were extremely comfortable and more than enough for a normal-built person. The entertainment system in the form of individual screens offering movies, games and music channels was good, though sometimes there was a sound like static waves. We had mixed feelings about the FA's; one female FA was rather impolite, though she dealt with everything in a promptly manner. Our journey back from NYC started at choatic JFK. Delta had plenty of staff there but nothing was moving. They appeared to be totally disorganized. I do not know whether this is a specific Delta problem. The Economy cabin was, of course, in big contrast to Business Elite. The food was extremely poor by any standards and we are not saying this because we enjoyed excellent food in Business but we know that other airlines do better. Possibly, Delta should spent one Dollar more per passenger which could make all the difference. However, the leather seats were ok. Legroom was not significantly more than on a 737-800. FA's were polite and attentive as far as you can expect this in Economy. The entertainment system is desperately in need of updating as one big screen and small monitors in the aisle is not up to scratch anymore. During the 6,5 hours flight they provided two servings of coffee/tee, one soft drink and water from time to time. That was ok. They also provided pillows and blankets for each passengers (we once flew with an airline where this was not the case). Overall, I would say that they provide a fair service in Economy. Yes, the Business Elite is in stark contrast to that and it makes sense for a businessman who will not have any time to relax after the flight to have his firm paying the big extra. Having had the direct experience of both service levels, we, as tourists, do not think that the service provided in Business Elite is worth ten times more the ticket price of an Economy ticket. I would think about it again, though, if it was for a 12+ hours flight. As a final note, both flights left with a one hour delay but arrived on time. We would recommend Delta, if the price is right.

Delta Air Lines review - by Steve Tait

20 March 2007   Customer Trip Rating : n/a

Flew Business BOS-ATL-JNB-ATL-BOS. Overall a very good experience. Flight out of BOS was late by about 90 minutes due to snow. The inflight crew went above and beyond to help customers with connections. The pilot even offered his cell phone to passengers to call into Delta. International Business Class very good. While the seats are narrower then some competitors and don't lie flat they were comfortable. IFE was outstanding and worked flawlessly. Food was very good, wines OK not great. Cabins of all aircraft were spotless and new. The crew was very good but the DL uniforms badly need updating. ATL to BOS there was an equipment downgrade and we got bumped to coach which after a 20 hour flight from JNB to ATL was not a good way to end our journey. BOS and ATL club rooms were excellent. DL uses the AF club room in JNB and it was OK. All in all a very good experience and I would recommend DL Business for international travel.

Delta Air Lines review - by Richard Myton
20 March 2007

LGW-JFK return Business Elite. We were happy with every aspect of the Delta service. Check in gentleman at LGW was friendly and helpful. Crown lounge was comfortable with good drinks choice and snacks. Seats may be a touch on the narrow side but they were comfortable with plenty of legroom. The meals were excellent with good choice and plentiful. FA's were attentive and efficient. On the return flight we used Business Elite check in at JFK Terminal 2, and then a short walk to Terminal 3. Business Elite lounge JFK fine, with good service and drinks and hot/cold snacks. Both flights left/arrived on time.

Delta Air Lines review - by Mark Hereward
20 March 2007

Business class FCO-JFK in a 757. I wasn't sure what to expect, but it was a great flight. The seats were good, IFE while not the best, was adequate, and I am annoyed at not being able to just plug my laptop into a regular power supply. But the service was superb. Even a little "over the top", but made you feel special. No hesitation in serving my meal hours later than everyone else's, happy to supply whatever was needed. Good service overcomes any shortcomings in the hardware. I would take that flight again.

Delta Air Lines review - by S Michaelson
9 March 2007

LAX-JFK-LAX on 757 both ways in economy. The flight out from LAX was flawless. The ground staff quick, efficient and moved the rather long line quickly. The flight was full, but FAs friendly. Economy gets a snack box with cheese and crackers, trail mix and a cookie. The plane had PTV with dish satellite TV, 24 channels. This was free, but headphones were $2. You could either buy the headphones and keep them or supply your own for free. The plug was standard, so any set will do. Movies were $5 and the PTV had a credit card slot. On the way back, we got to JFK early and wanted to get on an earlier flight. The ground staff at JFK left much to be desired. I have never seen people work so slow. The line was not very long with five agents working the counters. We were in the line for an hour before getting up to the counter. They got so far behind and close to the next flight they had to ask if there were people on the flight we wanted so they could process them through first. I explained we wanted to get on that flight and was told to wait. When they finally got to me, I was told I missed the cut off by four minutes. We stuck with our original flight, which was half full, left on time and arrived 20 minutes early. Again, a great flight, seats both ways were comfortable (and I am a big guy). I would definitely fly Delta again. They just need to get the JFK ground staff moving.

Delta Air Lines review - by S Knowles
3 March 2007

ATL-FRA and MUC-ATL : checkin was mass confusion. Agents at the gate not very helpful. I used my upgrades to BusinessElite and very disappointed with the lack of width on the 767-300 in this "premium" class. Like some others have said, I've experienced numerous flights in which the IFE had sound problems. On a previous LGW-CVG flight, there was waves of static so loud you couldn't stand it, even when volume was on low. On the MUC-ATL, the sound didn't work on my seat at all. Does anyone know if Delta has investigated if there is a sort of electrical issue with these aircraft?

Delta Air Lines review - by Guy Ballantyne
3 March 2007

Boston to Tpa on Delta in First. What a fool I was thinking i would get comfort and good food. This was a 3hr flight on an MD88, the seat was a premium economy seat at best, drinks were offered once and the gourmet was a choice of cereal bar or a bag of nuts - 11 nuts in the bag and it was one or the other. The flight attendant was courteous but sharp. Never again will I buy a ticket in first class to fly internally in the USA. And this ticket did not gain me entry to the lounge, but thankfully my Platinum Amex did - in the lounge it was soft drinks and pretzels. This was an experience I will never repeat with Delta. Ashamed to say this I paid £475.00 this is GB pounds and not US Dollars.

Delta Air Lines review - by Ousuf Zafar
3 March 2007

BOM-JFK direct on Delta. Delta uses a 777 for this flight, which was completely full. My seat was a middle window right in front of the restrooms -- as a result I had almost no recline. IFE was surprisingly good. Many new movies, multiple TV shows, full CD's, and Delta radio. All of this was AVOD. Three meals were served. The mid-flight snack was a pretty good veggie sandwich with masala tea, breakfast a standard omelet with fruit and croissant. The flight attendant quality was mixed.

Delta Air Lines review - by Mats Genberg
28 February 2007

LAX-ATL-CPH in coach with family of four. LAX-ATL. Totally uneventful 3,5 hour flight in semi-shabby 767-400. FA's nice. But amazed that you could not even BUY anything to eat. Even Ryanair has sandwiches for sale. 4 hour layover at ATL. Thanks to Priority Pass we had access to Crown Lounge which was quite nice. ATL OK and efficient and easy to navigate, but how come US airports don't offer any place to sit and eat for those willing to pay a little more? All junk food. Plus for many seats at gate and great view out of gate window. ATL-CPH. Very nice and happy staff. Even had Danish speaking FA's. Got the idea that USA - Scandinavia flights was considered a good job among Delta Staff. The plane was less fun though! An old 767-300. First time in many years I've been on an intercontinental flight without even personal IFE screens. 1 movie in 9 hours on "in-aisle" monitors that had an interesting variety of colors. I hear American passengers here mentioning Delta 777 IFE as cool. But please notice that in the rest of the world that is the minimum standard for long haul. Don't know why American pax accept this. Food was low cafeteria standard, but acceptable. Leather seats made your back sweat. And no foot rest made legs swell. No buffet in galley. No newspapers. Compared to outbound flight on codeshare partner AF this was a very poor experience. But the friendly staff and low price made up for it. Our return trip cost $2200 for a family of four (kids 10+13).

Delta Air Lines review - by Erez Har-Tal
26 February 2007

ORD-ATL-TLV. Check in at O'Hare disorganized, I had to wait quite a bit because there were no gate agents for Economy. ATL-TLV - had to go through special security screening before boarding the plane to Tel- Aviv. Quite efficient and done at the entry to the plane versus closing a whole section of Concourse E in Atlanta like they did in the previous flight. Cabin crew friendly, efficient and helpful. Food to Tel-Aviv good, though portions were small. Food from Tel-Aviv mediocre in quality and portions. There was amenity kit with eye shades and ear plugs. Menu cards were distributed for economy passengers. Checkin and security at Tel-Aviv painless. Flight good. But long 13 hours flying time in the air. Overall delta has a solid international economy class

Delta Air Lines review - by Simon Boxall
15 February 2007

Toronto - Atlanta - Sao Paolo - Atlanta - Toronto, economy class. All except the last journey from ATL-YYZ departed within 20 minutes of schedule. The long-haul routes to Sao Paolo and back were excellent. Cabin crew friendly. Food nice. I would certainly fly Delta again.

Delta Air Lines review - by Simon Blackburn
13 February 2007

LGW-CVG-SLC in coach. First trip on DL for over a year and much better than before. IFE (ie the big screen) not working in my part of the cabin so free alcohol instead on the transatlantic. New seats an improvement. All bar one cabin crew across the two flights very good and nothing too much trouble - though the transatlantic possibly under-crewed (3 people for the cabin). Baggage didn't arrive after a further re-route when it became apparent in CVG that my planned route would strand me in DFW because of a delayed flight. However SLC staff quick to sort and arrange onward delivery. Will wait for return journey to see if this is a sustained improvement - or whether I was lucky.