Delta Air Lines review - by Matthew Yau

20 September 2007  Customer Trip Rating :

SFO-PVR return via LAX. The connection to LAX was an Embraer 145 operated by ExpressJet Airlines. Small plane but clean and cozy. The flights to and from Puerto Vallarta operated by 737-800 with leather seats. Good legroom. Good beverage service and plenty of snacks. FAs friendly. The only downside is the chaotic boarding in Puerto Vallarta, as the aircraft was not parked at an air bridge.

Delta Air Lines review - by J Mahler

11 September 2007  Customer Trip Rating :

Flew using miles from ATL-FRA in Y class. I had a bulkhead seat midway through cabin. Food was not the greatest but at least semi filling. FAs not great - just so-so sums up the whole flight. No on demand entertainment and movies on old movie screens. The screen was right in front of me and was so grainy could not see the picture. The PAs from the crew were inaudible as the speakers are so bad. I only fly Delta because I live in Atlanta. If I lived anywhere else I would fly someone else. We did arrive on time that is a big plus.

Delta Air Lines review - by James Wallace

11 September 2007  Customer Trip Rating :

Economy from PBI to SFO. Flight attendants friendly. Free snack pack Atlanta to SFO, but the entertainment system was down. I tried to sleep but flight attendants kept making loud announcements every 30 minutes. The announcements started with "the captain has turned off the fasten seatbelt sign," and then "the captain has turned on the fasten seat belt sign." Every time someone got out of their seat, the message, "the captain has turned on the fasten seat belt sign," could be heard. At one point a flight attendant felt too many people were stretching their legs and called the captain on the phone and he announced, "I will be turning on the seatbelt sign for awhile." There wasn't any turbulence. I would avoid this airline on a long international flight as sleeping was impossible.

Delta Air Lines review - by Roger Burrows

11 September 2007  Customer Trip Rating :

Took the family to Orlando for a summer vacation starting with 3 days in New York. The fact that Delta don't fly the Orlando-London route directly was therefore of less significance. With this permutation Delta turned out to be half the price of the competition with tickets at under $900 return. I empathise with a previous reviewer about the change of flights without notification. I had three changes but fortunately monitored the Delta website so was aware and able to rebook seat preferences each time. Presumably they do this to respond to capacity/demand and optimise their load carrying overall. There were no further changes within the two months prior to departure. Got to the gate at Gatwick and found no queues. Delighted to find that the whole family had been upgraded to Business Elite. The service and food was excellent. All four flights left on time (transit via the delta hub at Atlanta on the way back). FAs are not spring chickens but we had no complaints with any of them and for me that's all that counts. Two minor grumbles. First was the kerb side check in at JFK. The guy initially refused to check us in their because we were not transiting from an international flight. When we said we had come in 3 days ago he relented. He then virtually insisted on a tip which I paid wanting to ensure no 'recrimination' with our baggage. I doubt this is delta policy and he was looking for the easy pickings of the overseas travellers. With some irony then having paid him $5 one of the bags did not turn up when we arrived at Orlando. Oh, and inevitably (judging by other reviews), the seat back IFE on the newish 767-400ER on the way back failed. Overall though , a good experience and we will fly Delta again.

Delta Air Lines review - by L Wiesenfeld

11 September 2007  Customer Trip Rating :

A long and complicated schedule with Delta (CDG-SEA-SLC + LAX-SLC-IAH-CDG), in economy. Except for the usual problems at LAX, all employees were courteous, helpful. A special mention to the small connecting aircrafts with SkyWest (SEA-SLC, SLC-IAH), who manages to be even more easy and perfectly on time.

Delta Air Lines review - by Neil Bond

6 September 2007  Customer Trip Rating :

LAS-LAX-OGG-LAX-LAS booked on air miles.In the 9 months between booking at taking the flight the itinerary must have changed 15 times. It also included (twice) me taking a connection that left before the previous flight arrived. Never was I informed of these changes (only found by chance). Spoke to Delta to complain several times. No help. Just standard replies. Check in at LAS fine. Huge queues for security. LAS-LAX was fine on Embraer ; LAX-OGG - very tired, shabby looking 767. Seats would not move. Food was abysmal - Cabin staff old. Return was on the same 767 as we were in the same seats and again had no recline and a blind that would only stay at half mast. All in all a shoddy airline, with shoddy customer service. Would try any other airline except these amateurs.

Delta Air Lines review - by Ken Steel

2 September 2007  Customer Trip Rating :

JFK-DUB-JFK in Y class. Meal service adequate compared to other carriers. I was disappointed with the inflight entertainment system. Their new advertising campaign led me to expect on-demand with seatback screen. Not the case. Both flights were tired B767-300s with the same old-style entertainment system; one movie with some additional (and dated) programming interspersed with the repetitive and boring graphic of the flight's progress. FAs did try their best to make the flight pleasant. Delta's terminal at JFK is horrendous, chaotic and confusingly laid-out. Check-in at DUB was quick and easy; the pre-flight US Immigration check helps make the arrival at JFK much faster and easier.

Delta Air Lines review - by Heather Tenney

13 August 2007  Customer Trip Rating :

LGW-CVG we live in Cincinnati and prefer Delta to Gatwick when we visit family outside London. However, this time, we absolutely hated it! We arrived three hours early to Gatwick, at 7 in the morning for a 10:10 flight. We were informed to wait outside the terminal in a line for all three Delta destinations -ATL, NYC and CVG. After an hour outside the building, we were allowed inside, only to find an "information" person directing three different intersecting lines for Delta. Like previous posters, they were panicking and calling forward all passengers for planes about to leave, even those who had arrived late. As we approached the crossed lines, the "information" person wandered off without a word and did not reappear. Chaos ensued, people went wherever they wanted, it was a mess. We asked for help from Delta employees looking for voluntary "bumps" but they weren't interested in helping find someone to direct the lines. After 2 hours in line, one of the agents yelled from behind the desk "how many to Cincinnati?" Almost a hundred people raised their hands. He told us to jump line and push forward. We did, when a unfriendly Delta agent who had not heard the direction came and started directing traffic, pushing a later flight in front, as well as people who were well back the line to Cincinnati in front of those of us who had been there for hours. Many angry words later, we were allowed forward, but only because we had an autistic child. It was 9:10, he told us not to worry, we had an hour to make our flight. The line was still 100 deep in front of us, we had to go through security (that line also quite long), and the gates are miles away at Gatwick. Mass revolt occurred, we made it through, with ten minutes to board the plane. Once on board, the "new" inflight system was not working. 9 hours, no movies, only the boring map to watch. As passengers turned to each other to commiserate, we found that some passengers were pulled out of line and sent through the business class line because they had a Skymiles number - of which half the other passengers who remained in the main line had as well. Others, families with small kids, had been separated from seats previously assigned and had to be moved back by frustrated flight attendants. Others were told by Delta employees that the lines are like that 7 days a week. Seems to me, they could fix that! For $1000 a seat in coach, more than I've ever paid to fly abroad, I expect more! Looking around the North Terminal for both hours, no other airlines had any lines even remotely like the ones at Delta. Tells me its a Delta problem, not a Gatwick problem. Next time I'm flying BA.

Delta Air Lines review - by J Morris

10 August 2007  Customer Trip Rating :

ATL-LAS-JFK, LGA-ATL in first class. An enjoyable experience on the new Delta, with decent food and beverage choices and comfortable seats. Only complaints would be the staff attitude, which seems to have become more apathetic since the company emerged from bankruptcy. Check-in at La Guardia (despite the fact we were the only people in line) took longer than expected after the 3-person staff had an argument regarding who was supposed to be "on break." Also, Delta should step up its upgrade of its fleet with the personal TV screens, as most of the planes are still without this perk.

Delta Air Lines review - by S Miller

2 August 2007  Customer Trip Rating :

DXB-ATL Business Elite. Was upgraded at check-in in DXB from Economy to Biz Elite. Pre-Check-in security screening in DXB very unorganised, but check-in and pre-departure security painless. Dubai airport is huge and long walks are to be expected. DL uses a contracted Business class lounge in DXB that is both better and worse than their US lounges - better is that a superior range of food/snacks is available; worse is that everything is self-serve and the lounge was not well staffed. Business passengers are not pre-boarded, but left until the bulk of Economy has boarded. Service on my 15hr flight was prompt, friendly and attentive. The crew lacked polish, but were there to take care of any need I should have. Food quality was far below what I would expect out of Business class, even for Delta. DXB is a new station for them, so it may take some time to work some catering issues out. However given that this is the hub for Emirates there really is no excuse for poor food quality. Main meal appetizer was a very sub-standard salad, followed by a uninspired lamb dish that was tough and overly seasoned. This was accompanied by dried out basmati rice and slimy/mushy zucchini. Following the main course a cheese platter, grapes and biscuits - gouda, havarti and bleu - not very exciting. Lastly was the traditional DL ice cream sundae. Mid flight snack was a cold plate of 2 small sandwiches, small fruit plate, and a banana bread of sorts. Prior to arrival we had a small snack. Seats comfortable. Bathrooms kept clean, but there were no special amenities for Business class passengers. IFE selection very good, but larger screens should have been installed - very tiny and outdated. Knowing what the competition offers on this route I can say that the only thing DL really has going for it in Business is the convenience of a non-stop from DXB to ATL and the avoidance of connecting through airports such JFK for passengers headed onwards to other points in the US. ATL is really quite easy for international to domestic connections compared to other US airports.

Delta Air Lines review - by Brian Richards

25 July 2007  Customer Trip Rating :

JFK-LGW Economy. My flight to Gatwick was not until 7.40pm so I thought I would be fine getting to JFK 2.5 hours before departure. Arriving at Delta’s Terminal 3 at 5.10 my spirits took a dive – the queue for international checkin went out of the building and snaked twice around the front of the terminal. I finally got to the entrance to the terminal at 6pm and then joined the equally snaking queue in front of only 16 checkin desks. Speaking to the harassed Delta agents apparently this is a normal daily occurrence as the airline has scheduled so many intl flights but cannot cope! All the time tempers were fraying as latecomers were being called forward to jump the queue as their flights were leaving within the hour. Sure enough, I had to join them along with 20 or so other pax for Gatwick. Getting to the front of the line at 7.15 (remember my flight was due to leave at 7.40) I was told that the flight had closed! Fearing a riot from a dozen disgruntled English tourists they relented, checked us in and then shooed us off to the TSA for security check. Only when I looked at my boarding pass did I notice no seat number and only ‘seat request!’ I got to the gate at 7.35 to find the flight close to completing boarding and 20 or so people without seat numbers. Another 30 minutes went by until just 6 of us remained. After the Delta agents had ignored us, they eventually told us that the flight was full and offered us a hotel and flight the following day. My bag, tagged to Gibraltar would probably (and I quote) remain in Gatwick!!!!! After much unBritish shouting, the captain released the crew rest seats and then there was only me left! Finally, with the plane still at the gate, they found a seat ‘24C’ and hurried me down the jetway with no apology. Lady luck then took over – the purser told me that there was someone sitting in 24C who had been offered a business class upgrade but had refused as he wanted to stay sitting with a friend. She therefore put me in 6C – a lovely seat in business class and the very last seat on the plane. The aircraft was still at the gate because the entertainment system was not working and the engineers were trying to fix it – they failed! After leaving the gate, we then sat in the JFK takeoff line for 40 minutes and then headed out over the Atlantic. The business class dinner was great (salad, steak and a caramel ice cream sundae with great wines) and the crew were very apologetic for all the problems but having taken a couple of sleeping pills I promptly dropped off and woke up 4.5 hours later over Devon. We landed just over an hour late and I then headed to the departure lounge for my 6 hour wait for the flight to Gibraltar. Although the flight in business class was a bonus (giving the trip 1 further star), the check-in and stress caused by Delta at JFK has convinced me that I will not fly with them again from the Big Apple.

Delta Air Lines review - by Bertoni Matteo

23 July 2007  Customer Trip Rating :

JFK-SEA coach class. Despite the unbelievable waiting time inside the aircraft of 2.30 h, due to extra airport traffic, the flight was good. Operated with B757 ex Song Airlines, with PTV screens, meal choice limited but plenty of drinks. Crew helpful and polite.

Delta Air Lines review - by W Coulton

19 July 2007  Customer Trip Rating :

YEG-MCO economy via SLC & ATL outbound and CVG & SLC on return. Got a really good fare from Delta by taking the multiple stops option. Despite the number of flights involved, everything went very smoothly. All flights on time or early, except final flight back into YEG and that was only 20 minutes late (extra security check and positive bag match took place). Check in smooth and relatively quick at both YEG & MCO, with seats allocated as pre-selected. All cabin crews had a smile and pleasant attitude (some more than others of course). Bags arrived on time. All aircraft clean and well maintained. No real food of course, but even the crews joked with everyone about the lack of substantial options. Certainly got the impression that Delta and their staff are now really trying to be your airline of choice for travel within the US. Not an attitude I normally encounter with most US carriers.

Delta Air Lines review - by G Davis

13 July 2007  Customer Trip Rating :

LAX-DEN on an Expressjet RJ145. Plane new and seats are quite comfortable for a small plane (I am 6' 2"). Rows 1 and 2 are beside the galley, which means the FA is always buzzing around you, so you will want to sit further back. No IFE, but snacks and in this case free alcohol, perhaps because we were 40 minutes late departing. The problem with Delta is its check-in procedure. They have gone to self-service kiosks, which are great as long as you don't need to do anything fancy. If you need to speak to an agent to change your ticket or something, good luck. At LAX there are only two agents for about 15 kiosks, so they are running around like mad and have no time to deal with you. Delta has actually placed phones at the check-in so you can call Delta in the absence of a live person to talk to. I am an Elite member, and stood in the Elite and first class line for 40 minutes while the two agents assigned to our line dealt with two passengers who each had some kind of ticketing problem. All in all a nightmare checking in.

Delta Air Lines review - by R Traub

13 July 2007  Customer Trip Rating :

ATL-EZE-ATL in Business Class. Much better than other US airlines doing international trips. The food was actually enjoyable, the attendants provided great service throughout the entire flight (9 hrs). The seats are not flat but are more comfortable than angled flat seats of competitors.

Delta Air Lines review - by Vince Danz

11 July 2007  Customer Trip Rating :

Dusseldorf-Atlanta in economy. Check-in went quickly, staff friendly and efficient. The flight attendents were friendly and did their job well. 767-300ER with the old interior; no individual backseat entertainment and older seats. The pitch was okay. Each seat had a blanket, pillow, menu card, eye shades and free ear set. A nice touch and shows DL is trying to improve their service even in economy. Shortly after take-off the first round of beverages started. I decided to give the much hearalded "mile high mojito" a try for $5 and was surprised how much I liked it but at $5 a glass decided to limit it to just one. The meal service wasn't so bad. Choice of pasta or chicken. Served on a try with everything packaged in cellephane including the plastic cutlery. Gave me the impression of a fast-food service. Movies were shown on overhead monitors. The usual offerings of pop, rock, country, classics and international music were fine. The ear phones were of good quality. FA's made several rounds with trays of water and juice. Ice cream was also handed out. I would definitely choose DL again as well as recommend them to others.

Delta Air Lines review - by Jeffrey Tanner

11 July 2007  Customer Trip Rating :

SNA-ATL-YUL. I had pretty low expectation but the Orange County to Atlanta flight was great, it was a 757 in the Song colours, the seats were leather and fairly comfortable. I was impressed by the IFE, AVOD system, with a great range of TV shows and Music CD's, and FA's were helpful. Transiting through ATL was a breeze. ATL-YUL was operated by Atlantic Southeast was also pretty good, smaller plane though, a CRJ, so no IFE but there was a snack service which I wasn't expecting, comfy seats. Delta by far one of the best airlines I have flown in a domestic environment.

Delta Air Lines review - by J Sauger

6 July 2007  Customer Trip Rating :

DXB-ATL-BDL. Aged 777 service from Dubai to Atlanta. Seat Entertainment System did not work. Seats are not suited for sleeping. The amenities bag for a business class ticket is an absolute joke compared to what International carriers offer for the same fair basis. Meal selection in business class is pretty lacking. Imagine spending a month in Muslim countries with no pork and then getting on a 15 hour flight where the meat selection is lamb. Would have loved a cheeseburger or a steak. It's a new Delta route so you get the most senior Delta flight attendants. This means you get the union employees with the worst attitudes. Travelled to 5 different countries in the Middle East this trip. Never had a problem or lost luggage on other carriers in the ME. Delta lost my luggage in Atlanta. They think they found it and delivered it last night. I hope whoever they delivered it to is enjoying the gifts I bought for my kids. If you are going to spend close to $7K to fly business class to the Middle East, fly Emirates or another International Carrier where they know how to spell service and have invested in new aircraft.

Delta Air Lines review - by Martin Keenan

27 June 2007  Customer Trip Rating :

Economy class, BUF-ATL-PNS return on Delta and Atlantic Southeast (Delta Connection). Outbound trip was average - check in was straightforward and without issue, and I got the seats that I had reserved online. Electronic check-in was also available, but the instructions for the consoles were not very clear, and I got the impression that I didn't have what was required to use them. By the time I found out that I would have been able to use the electronic check-in, I had reached the front of the line. The flights themselves were nondescript - aircraft on both segments were older MD-88s, plain, but functional. The food served in economy was a drink and a snack - but for segments of two hours or less, how much more do you need? There were some weather related delays on the second segment and we arrived a little late in consequence. Overall, Delta performed its primary function, getting me where it was supposed to, more or less on time. An average performance. During the trip, I was hit by a car and sustained a broken leg, requiring me to rearrange my travel plans. The first person I reached on Delta's domestic reservation line wasn't especially helpful, and I dreaded what was to follow. However, because I had booked the trip from Canada and paid in Canadian Dollars, Delta considered my trip to be an International flight, and I was passed along to someone else. The lady in International was much more helpful, and in a few minutes, we had arranged a new itinerary for me, with a note to the effect that a wheelchair would be needed to move me around. Once I got to Pensacola airport, the Delta people took over at the curbside check-in. A chair was found for me to sit down in while my check-in was sorted out, and then a wheelchair was found for me. Delta's people whisked me through the airport, through security and to the gate - including my carry on items, which I would have been unable to handle on my own, and which were too fragile to check. When it came time to board, they loaded me first, and got me the best seat in economy class - the front row bulkhead aisle seat (necessary because my knee couldn’t bend much). Inflight, they took good care of me. At the other end, I was wheeled through Atlanta (through the Friday rush hour) from one concourse to the other. Getting loaded on the last stage was a challenge, because the plane on the last stage was a regional jet, and the aisles were too narrow for a wheelchair, or even for my crutches, but with the assistance of some of the ground guys, we managed. Owing to an oversight, I was assigned a seat farther back in the plane, but someone closer to the front offered to switch seats with me, which helped a lot. The second flight was straightforward, apart from the aisles being narrow – my foot in its cast stuck out into the aisle, and I had to stand up each time the cart went up or down the aisle, but everyone did try to be as accommodating as possible. I would rate Delta as three stars for the flight down, but definitely five stars for the trip back, for making what could have been a nightmarish experience relatively painless.

Delta Air Lines review - by J Morris

27 June 2007  Customer Trip Rating :

ATL-SNA / LAX-ATL / ATL-MCO / FLL-ATL in Economy. They are making their best effort to improve service. The first and last legs of my flight were on former Song 757s with PTVs. Delta's PTVs, with live TV (free), trivia (free), games ($2), HBO ($2-5 each show) and movies ($2-5 each) really enhance the flying experience, especially on transcontinental flights. If they are genuinely headed in this direction, Delta will surprise a lot of people. However, according to a flight attendant on one of the 757s with PTVs, they are doing this at a very slow pace, and the Song 757s are generally the only aircraft outfitted with these so far. LAX-ATL on a very old 767 was an experience typical of the bankrupt Delta, and ATL-MCO on a 757 without PTVs was mediocre at best also. 4+ hour flights also appear to offer snack boxes, which are nothing to write home about but still are an improvement over the previous "Biscoff or Sun Chips?" snack offer.

Delta Air Lines review - by Bill Rothchild

25 June 2007  Customer Trip Rating :

Delta seems to be using foreign reservation agents who speak English but don't understand it. In the last 36 hours I've spoken to several of them and received erroneous information. One told me that my trip from Atlanta to Seattle would be only 2 hours and 1 minute! The other told me that I could not order my special meal as it "required a minimum of 24 hours" of advanced notice. When I tried to politely explain that I was making my request about 6 weeks in advance of my flight she just repeated the policy over and over again.

Delta Air Lines review - by Mike Ginsberg

19 June 2007  Customer Trip Rating :

Flew JFK-SFO 14 June '07 and returned on 16 June. Outbound flight was delayed about 3 hours on the ground at JFK. The captain was apologetic and they let us use our cell phones until we actually pushed back, they also gave us complimentary headsets. There were initially some glitches with the PTV's on this 757, but they did finally sort them out after three resets. HOWEVER, on arrival at SFO, there were no ground crew at the gate. There is some outrageously frustrating about spending 9 hours at a 6 hour trip and then getting there and having to wait more because the ground crew wasn't properly coordinated. On the return trip, we had to circle Detroit once and Albany once due to ATC issues. No PTV's on that 737. AGAIN, on arrival at JFK, even though we had to wait in the departure line to get to the gate, there were no crew waiting at the gate. While the crew were very helpful and professional, Delta needs to regularize its operations at JFK and coordinate ground crew with arrivals if it wants to make JFK into a hub. I won't be using them out of JFK again. JetBlue manages to run on time.

Delta Air Lines review - by H Carlin

19 June 2007  Customer Trip Rating :

Business Elite Atlanta to Athens return. Good seat comfort and great service. The first class seats from Atlanta to Honolulu are the worst I have ever experienced. It is like coach. Don't fly first class on Delta 767-400; it is not worth the upgrade miles or the money. I recommend Delta as long as you don't fly on the 767-400; their other equipment has much more comfortable seating in Business and First Class. Delta is 5 star on the Business Elite flights. The 767-400 First Class is 1 star.

Delta Air Lines review - by W Stephens

14 June 2007  Customer Trip Rating :

Cincinnati-Chicago on Delta regional flight operated by SkyWest. Flight was on a new CRJ900 with a first class cabin. The seats in economy were comfortable enough and the flight itself was smooth and uneventful. Late leaving and arriving to due traffic in Chicago. What was unpleasant about the flight was the lack of service by the two we-can't- be-bothered flight attendants. Shortly after takeoff, they announced that "due to the short duration of this flight, this is a NO SERVICE flight. However, if you want anything, press your call button." The flight was 50 minutes. I fly often between Chicago and Cincinnati on Delta (usually on their regional airline Comair) and unless the weather is horrible, I am always offered at least snacks and bottled water. The flight attendants never ONCE walked through the cabin during the flight and only resurfaced before landing to collect trash. I have flown, unfortunately, on SkyWest before on a United flight and found them lacking that time as well. Delta just got out of bankruptcy. They need to focus on their product. My first stop would be looking closely at their SkyWest operation.

Delta Air Lines review - by M Dardoufas

11 June 2007  Customer Trip Rating :

ATH-ATL (C) ATL-ORD (Y) and back. Was pretty much impressed by Delta on all four legs of my trip. In business class (ATH-ATL-ATH) service was good and attentive, food of good quality and plenty and drinks abundant. The business class seat, although not of the flat bed type, is comfortable and ergonomic and it allowed me to get a very good rest on my overnight return flight. In economy class (ATL-ORD-ATL) service was swift and with a smile. What I appreciated the most was the fact that on both planes (737 and MD80) you got more legroom than on most European carriers and that the cabin lights went off for the evening flight allowing me to get almost two hours of undisturbed sleep after a 4 hour layover at ATL, which I would not describe as exactly smooth. I would definitely choose Delta again on my next trip to the US.

Delta Air Lines review - by Simon Rickman

11 June 2007  Customer Trip Rating :

BUSINESS ELTE CLASS : DL3 JFK - LGW 01JUN. Despite a 2 hour wait on the taxiway at JFK due to last minute runway change and bad weather to the North, really enjoyed my experience with Delta. Flight crew were attentive, but not intrusive, very helpful and really could not have asked more from them. Food was good, you can choose when to eat, if I had known how delicous the dessert was going to be I probably would have just jumped straight to it-a huge cup of vanilla ice cream sundae with whipped cream, nuts, cookie and chocolate topping. Starter of Butternut Squash Soup with Punpkin, Pear and Ginger was delicious, and unusually for an airline, the Grilled Flat Iron Steak was nicely cooked, and not dry and lifeless. Seat is not lie flat, but to be honest lie flat is not always the best for sleeping, I certainly found it comfortable enough to get a good kip. Cabin is laid out 2-2-2, you really do feel like there is plenty of room. Despite the Boeing 767-300 being an old aircraft, it was pristine inside (and outside). Announcements from the flight deck were regular and informative, and always a nice touch when the pilot comes to the door to say goodbye to all the pax as they leave. This was the last flight of a trip LGW - CVG - MIA - JFK - LGW, and I have no complaints on any of the flights with Delta, excellent experience on all flights. Well done Delta, I was impressed.

Delta Air Lines review - by Frank Cassante

5 June 2007  Customer Trip Rating :

SEA-ATL - Flew on 767-300 in First Class (bought tickets). My first on Delta, as we usually use NW or CO for our Florida trips. Plane was clean and flight crew were great. Meal was better that I expected- no choice of meal was a problem with those on restricted diets. My surprise was the plastic cups, flatware and paper napkins. I wouls expect this if I flew AirTran Business Class, but not on Delta. Even NW (who I consider to be the king of cost cutting) has glassware and metal flatware. Nw also offered a choice of meat or vegeterian entree. There are still those of us that are willing to pay for premium service- I do expect to get what I pay for. Imagine going to a nice restauran and having wine served in a flimsy plastic cup- I'm sure most would not return. So, I will vote with my wallet. It's back to CO or NW for our regular Florida trips.

Delta Air Lines review - by Dave O'Shaughnessy

3 June 2007  Customer Trip Rating :

LAS/ATL/EYW & EYW/MCO/LAS Economy. Red-eye to ATL B757. Cabin lights kept off for duration of flight so was able to sleep, they even showed the trailer for the movie before takeoff so it was lights out all the way. ATL to Key West and back to MCO on Regional jets, beats the bone shaking ATR's of American Evil ! MCO - LAS B757-800. Flight not so full so my partner & I had the bulkhead row to ourselves. On both the LAS legs we were given a snack box and 2 beverage runs. This is the same snack box that AA will try and sell you for $ 5. Cabin crews and gate agents all very friendly. it's obvious that Delta are trying and full marks to them for that - now how about learning how to make those hot sandwiches that you get on CO ?

Delta Air Lines review - by Lee Mercier

13 May 2007  Customer Trip Rating :

ATL-JNB return via Dakar Boeing 767. Economy Class. It is clear that Delta has limited experience with customer service on long haul routes. Service is not comparable to others flying USA-SA (South African, KLM, BA). Food service is considerably more limited than competitors, and flight attendants are less polite and attentive. There is no in-seat entertainment system in economy and the overhead video system was not working on my flights in April and May. Their transfer desk at Johannesburg International Airport was chaotic and staff were not organized. They didn't even have a sign above the desk saying "Delta Air Lines" -- the staff were sitting under an Ethiopian sign -- very confusing. On the Dakar-Atlanta leg, flight attendants waited two hours after takeoff to serve food, which was disruptive for a night flight when most passengers wanted to sleep. Another symptom of their lack of long haul experience was that the bathrooms ran out of hand towels, tissues, and toilet paper. Service not comparable to competitors. The only positive was the relatively comfortable seats.

Delta Air Lines review - by D McCloud

5 May 2007  Customer Trip Rating :

ATL-JNB / JNB-ATL Business Class. Both wife and I are DL Platinum, spend a lot of time on their planes, and are happy the bankruptcy thing is past. This trip was award travel, so the price was right. Those comments are to frame my viewpoint. The 767 had the new interiors and entertainment system. FA's in both directions very good - important when you spend 18-22 hours on a plane without getting off. This flight stops in Dakar for fuel, crew change, and a handful of people to get off/on. Dakar security crew comes on board to inspect everything, not too bad, but it takes them an hour and a half or more to do so. The all leather seats are nice, but actually less comfortable than the old cloth/vinyl ones were to sleep on. Otherwise all dimensions and functions are the same. Six across is too tight for bus class in a '67. DL was suppose to fly 777 to Joberg when they first announce this service, but downsized shortly thereafter. The new video system is a big improvement - you watch what you want when you want to. Food going to Africa was fine, but coming back was lousy. Four meals offered between the two legs, and in business class none of them were any good. Both flights arrived more than an hour late; the outbound out of ATL left late due to luggage delays. The return from JNB left almost on time, but lost more time in Dakar and in the air. There is absolutely no pad in this schedule - everything would have to be perfect to get in on time. We had connections on both ends, but 3 hours was good enough.

Delta Air Lines review - by Diane Hudson

5 May 2007  Customer Trip Rating :

Haven't used Delta in years. When I left Tampa I used the outside checkin only to find that it was for pay, $2.50 a bag. No sign, they said it was pay for each bag. If I'd known I could go in the door and 15 feet later have it not cost me a "tip" I'd have chosen the latter. They need to upgrade their planes. By the time I got to Cincinnatti I was deaf, literally! The rattle trap from Cincinnatti to Grand Rapids MI was just that, a rattle trap. At least I got there, and so did the luggage in one piece and the staff was pleasant.

Delta Air Lines review - by Dave Weinstein

5 May 2007  Customer Trip Rating :

MKE-TLV-MKE. MKE-ATL-MKE in vey small regional aircraft. For some reason, these flights are always late and I spent about 3 hours total in both directions just waiting for flights. This doesn't matter much to me, except that connections are usually very tight anyway (60-90 minutes in ATL, each direction) and so it is highly recommended to give yourself more connecting time in both directions. The aircraft to TLV is new 777. IFE touch screen, and just enough stuff on them to get you through the flight. A smooth and quiet experience with prices that are generally reasonable.

Delta Air Lines review - by C Tsilogiannis

1 May 2007  Customer Trip Rating :

LGW-ATL-JAX. This trip was overall very good. The flights left on time and the LGW-ATL portion was in a newer 767 -400. I had good seats but the only problem was that you could not put your seat that far back which was very uncomfortable when I tried to get some sleep. IFE is very good. I had last flown Delta about 7 years prior to this and they have improved quite a bit but not to the standard of some other major airlines. Good service and good value for money considering the tickets were quite cheap. ATL-JAX on an old B757 but very short flight. Its actually a song aircraft one of Delta's subsidiaries. Overall I would recommend delta if you want to save some money and cant fly direct to your city in the USA with BA or Virgin. Not bad value for money.

Delta Air Lines review - by Rathin Roy

28 April 2007  Customer Trip Rating :

AMS-JFK BusinessElite on a 767. I was a bit nervous after my previous experience with Delta (see previous post by me). Check in smooth (though I could not web check in due to systems failure) but they forgot to give me a lounge card. As I am Skyteam Elite Plus this did not matter. Same old Delta BusinessElite seats, certainly only 3 star quality and getting threadbare, but I knew this would be so. Cabin crew seemed well past the age of retirement but did an OK job - except one crew member who was short rude and forgetful (she asked us our meal choices and then realized she had forgotten to circulate the menus; she forgot to switch the IFE on and remembered only 30 minutes after seat belt signs had been switched off). Excellent food though they ran out of some choices (not in my case). However, Delta should stop pretending they offer an "eat what you like when you like" service since crew just flatly refuse to oblige. They have good reasons to do so - there is no way 2-3 cabin crew can provide such a service to a full BusinessElite cabin and enjoy the generous union-negotiated rest that they are all entitled to. Overall, very much a 3 star experience but very cheap ticket and better, still, than any other US airline except Continental which is still the service leader. Of course all of them are vastly inferior to non-US airlines, at least with their Business Class product.

Delta Air Lines review - by Tom Cannon

20 April 2007  Customer Trip Rating :

Flight was scheduled for a 9:45 am departure and we finally took-off at 7:23 pm - over 9 1/2 hours late due to mechanical problems. I was in first class and given a $7.00 voucher for lunch which cost $19.00. Service on board was not very good since the crew was a reserve crew called in at the last minute and they were more excited about going to HNL. No champagne is now served in first even on this long flight. there were only two bottles of wine available during the meal. Glasses were plastic along with serving pieces and styrofoam cups. There was one pre-dinner drink with no nuts, pretzels, etc. A pre-arrival snack of a very small roll with turkey, a salad of cucumbers insour cream, and a pre-packaged brownie was served. I asked for coffee and never received it. One bag arrived within 35 minutes and the other an hour later on a different carousel. This was the worst flight I have ever had in over 40+ years flying.

Delta Air Lines review - by Alejandro Canton

20 April 2007  Customer Trip Rating :

PTY to China on a combination of NWA and Delta Airlines. PTY-DCA via ATL. The initial portion on a comfortable B767-300, very clean. The ATL-DCA portion on an MD-88. On the international portion FAs were a bit aged but efficient. Breakfast going north and dinner coming back south. Both plentiful, tasteful. Entertainment system on international consisted of a full-feature film and good listening music. Did not find much difference in the on-going NWA poirtion to Beijing from DCA and return. Maybe the Sky Team Alliance is homigenizing its service. Requested wheel chair and it was provided with a very kind service.

Delta Air Lines review - by Lance Schmidt

15 April 2007  Customer Trip Rating :

YVR-AMS-LHR-YVR. I flew Delta for 15 years and after amassing 180,000 SkyMiles, I cashed them in for two business class seats to Europe. A few days before the scheduled departure something happened and I needed to cancel. I phoned to ask what could be done and dealt with a very friendly person on the phone who said I could phone back later to re-deposit my SkyMiles. On good faith I waited until several months after the flight and phoned back to rebook the trip. That was when I found out that the ticket had an expiry date of one year from the date of booking and that the miles were lost forever. It was all matter of fact and no apology or empathy was offered. It was a fairly stark insight into how Delta views their customer relationships and was a sad end to a fifteen year relationship with an airline that I always championed above other American carriers. Although this isn't a typical "trip" experience it was my trip experience, and I would urge others using SkyMiles to ask carefully about the terms and conditions of an award ticket when using Delta.

Delta Air Lines review - by Byron Scott

15 April 2007  Customer Trip Rating :

Business Elite from Chicago to Santiago. 767-400 and impressed with the comfort of the seats. They seemed much better than the business seats on a Delta 767-300 a few years ago, not quite lie-flat. Service was prompt and attentive, and food was acceptable. Business Elite lounge in Concourse E at ATL is nice - spacious, quiet, good selection of drinks, snacks and reading material.

Delta Air Lines review - by Harold case

15 April 2007  Customer Trip Rating :

I am wondering if Delta paid any attention to the written proposal I offered last summer. I am deaf. I depend entirely on visual communication of all kinds. My idea was to erect or install captioned announcements and news on monitors throughout the airports. I know hearies are constantly bombarded with news and anouncements via voice speakers! That made me and still makes me angry to be left out as an air traveler not to be fully informed as required and needed. Just go to any airport in Europe to appreciate captioned information in at least ten languages on the monitors. The SkyWest CRJ 200 flight from Medford, Oregon to SLC was fun and great! I was assisted with a wheelchair through huge huge huge SLC terminal that enabled me to catch in time my connecting flight to Hartford, Connecticut. Same thing transpired upon my return flight to Medford.

Delta Air Lines review - by A Gimblett

10 April 2007  Customer Trip Rating :

We booked flights several months in advance for LGW-ATL-GDL, Mexico and were constantly having our itinerary changed, the people on phone seemed not too helpful. I have never experienced this with any airline before. Delta seem to not tell you about any changes to your schedule and leave it to you to check on line whether your itinerary has changed. We had to ring Delta after they left us with a 10min connection time in Atlanta after changing the times yet again! They gave us 2 options, leave the day earlier or fly the same day but pay for the hotel, we had to choose the latter. The in flight service was very good for economy on our LGW- ATL, ATL-GDL and GDL-ATL flights. The staff at Guadalajara Airport didn't seem to care less about us loosing 5 suitcases and took the attitude of 'it's not my luggage so I don't want to know'. Flight from ATL-LGW was delayed over an hour and had an equipment change at the last minute from a B777-200ER to a B767-400ER. All the passengers had to get new boarding passes. Luckily we were on one of DL's newly refurbished 767-400s and have new seats and PTVs. The FA's were not very kind and looked quite nervous- perhaps this was to do with the strong turbulence in which we had the seat belt sign on for 4.5 hrs!! Overall DL seemed to have tried to sort out the problems but still need to improve their customer service.

Delta Air Lines review - by S Tai

10 April 2007  Customer Trip Rating :

JFK-BRU-JFK in full-fare economy. There is nothing wrong with Delta, and absolutely nothing exciting and out of the ordinary either. Both flights on old 767s with new all-leather interior. Flights were on time and the (very, very senior) crew was professional and friendly. Compared to other airlines that fly transatlantic, however, Delta flights are extremely boring as no in-seat IFE is available and the existing audio/video in these old 767s is very basic. I have no complaints really, but transatlantic flights on Virgin, Singapore, Emirates or any airline that uses NEW planes (including Northwest) are so much more fun. And if you fly a lot, doing more than the ordinary does matter.

Delta Air Lines review - by Felix Gonnier

4 April 2007  Customer Trip Rating :

Gatwick-JFK-Gatwick Business - bought the ticket last year special rate £540. Aircraft clean the business cabin looks like it needs update compare to other airlines, but spacious and confortable. The crew was nice but some of them with attitude. The food was good, IFE good. On the way back the crew was much better - very attentive. Business lounge in JFK good but staff need to know a bit more on the business facilities available!

Delta Air Lines review - by M Lipelt

26 March 2007   Customer Trip Rating : n/a

MAN-JFK in Business Elite and JFK-MAN in Economy. Both flights operated with 767-300ER. Outbound: We were upgraded to Business as our original flight got cancelled due to bad weather. So, we think that we can tell whether there is a real difference between these two classes which makes it worth paying the big extra. On our outbound flight the food was excellent and drinks (cocktails, soft drinks, sparkling wine) were fine, too. We had plenty of legroom, in fact, we had difficulties reaching the back-pockets of the seats in front of us to get a magazine. The seats were extremely comfortable and more than enough for a normal-built person. The entertainment system in the form of individual screens offering movies, games and music channels was good, though sometimes there was a sound like static waves. We had mixed feelings about the FA's; one female FA was rather impolite, though she dealt with everything in a promptly manner. Our journey back from NYC started at choatic JFK. Delta had plenty of staff there but nothing was moving. They appeared to be totally disorganized. I do not know whether this is a specific Delta problem. The Economy cabin was, of course, in big contrast to Business Elite. The food was extremely poor by any standards and we are not saying this because we enjoyed excellent food in Business but we know that other airlines do better. Possibly, Delta should spent one Dollar more per passenger which could make all the difference. However, the leather seats were ok. Legroom was not significantly more than on a 737-800. FA's were polite and attentive as far as you can expect this in Economy. The entertainment system is desperately in need of updating as one big screen and small monitors in the aisle is not up to scratch anymore. During the 6,5 hours flight they provided two servings of coffee/tee, one soft drink and water from time to time. That was ok. They also provided pillows and blankets for each passengers (we once flew with an airline where this was not the case). Overall, I would say that they provide a fair service in Economy. Yes, the Business Elite is in stark contrast to that and it makes sense for a businessman who will not have any time to relax after the flight to have his firm paying the big extra. Having had the direct experience of both service levels, we, as tourists, do not think that the service provided in Business Elite is worth ten times more the ticket price of an Economy ticket. I would think about it again, though, if it was for a 12+ hours flight. As a final note, both flights left with a one hour delay but arrived on time. We would recommend Delta, if the price is right.

Delta Air Lines review - by Steve Tait

20 March 2007   Customer Trip Rating : n/a

Flew Business BOS-ATL-JNB-ATL-BOS. Overall a very good experience. Flight out of BOS was late by about 90 minutes due to snow. The inflight crew went above and beyond to help customers with connections. The pilot even offered his cell phone to passengers to call into Delta. International Business Class very good. While the seats are narrower then some competitors and don't lie flat they were comfortable. IFE was outstanding and worked flawlessly. Food was very good, wines OK not great. Cabins of all aircraft were spotless and new. The crew was very good but the DL uniforms badly need updating. ATL to BOS there was an equipment downgrade and we got bumped to coach which after a 20 hour flight from JNB to ATL was not a good way to end our journey. BOS and ATL club rooms were excellent. DL uses the AF club room in JNB and it was OK. All in all a very good experience and I would recommend DL Business for international travel.

Delta Air Lines review - by Richard Myton
20 March 2007

LGW-JFK return Business Elite. We were happy with every aspect of the Delta service. Check in gentleman at LGW was friendly and helpful. Crown lounge was comfortable with good drinks choice and snacks. Seats may be a touch on the narrow side but they were comfortable with plenty of legroom. The meals were excellent with good choice and plentiful. FA's were attentive and efficient. On the return flight we used Business Elite check in at JFK Terminal 2, and then a short walk to Terminal 3. Business Elite lounge JFK fine, with good service and drinks and hot/cold snacks. Both flights left/arrived on time.

Delta Air Lines review - by Mark Hereward
20 March 2007

Business class FCO-JFK in a 757. I wasn't sure what to expect, but it was a great flight. The seats were good, IFE while not the best, was adequate, and I am annoyed at not being able to just plug my laptop into a regular power supply. But the service was superb. Even a little "over the top", but made you feel special. No hesitation in serving my meal hours later than everyone else's, happy to supply whatever was needed. Good service overcomes any shortcomings in the hardware. I would take that flight again.

Delta Air Lines review - by S Michaelson
9 March 2007

LAX-JFK-LAX on 757 both ways in economy. The flight out from LAX was flawless. The ground staff quick, efficient and moved the rather long line quickly. The flight was full, but FAs friendly. Economy gets a snack box with cheese and crackers, trail mix and a cookie. The plane had PTV with dish satellite TV, 24 channels. This was free, but headphones were $2. You could either buy the headphones and keep them or supply your own for free. The plug was standard, so any set will do. Movies were $5 and the PTV had a credit card slot. On the way back, we got to JFK early and wanted to get on an earlier flight. The ground staff at JFK left much to be desired. I have never seen people work so slow. The line was not very long with five agents working the counters. We were in the line for an hour before getting up to the counter. They got so far behind and close to the next flight they had to ask if there were people on the flight we wanted so they could process them through first. I explained we wanted to get on that flight and was told to wait. When they finally got to me, I was told I missed the cut off by four minutes. We stuck with our original flight, which was half full, left on time and arrived 20 minutes early. Again, a great flight, seats both ways were comfortable (and I am a big guy). I would definitely fly Delta again. They just need to get the JFK ground staff moving.