Delta Air Lines  Passenger Reviews and Delta Air Lines Customer Trip Reports

PAGE 1 2 3 4 5 6 7 8 9 10

DELTA AIR LINES customer review :  18 December 2009 by Nick Francis   (UK)

LHR-JFK Generally wasn't expecting much, and that's exactly what I got! Check-in was pretty quick and didn't take long to get through security but that's where the fun ended. Flight was boarding as I finished security so went straight to the gate - no priority boarding lane, but no biggy. Crew may have new uniforms, but it's still the same old Delta attitude with new make-up. Sarcastic, passive aggressive flight attendants which bordered on downright rude. Food vile, entertainment just about ok. Didn't really have enough room to work. Tried snoozing but constantly clattering and high pitched laughter from the galley, and a really uncomfortable seat, put a stop to that. They were the cheapest option on this route so guess you get what you pay for - arrived about 20 minutes late and bag was last off the belt. Back to BA for me!

DELTA AIR LINES customer review :  17 December 2009 by J Kramer   (Germany)

MUC-ATL-DCA and return. Check-in and boarding quick. Connection via ATL smooth. The comfort on their 767-400 with new leather seats and in seat video is horrible for sleeping. Seat pitch is low and it feels cramped. Chicken and pasta both ways. They ran out of meals both times so no choice. Food tasty but portions almost non existent - portions are less than tiny! Here they really try to save money. Domestic flights with MD88 and 757 were good. Free drinks and nuts were offered. Crew on all flights professional, but no extra smiles.

DELTA AIR LINES customer review :  9 December 2009 by William Staab   (USA)

JFK-Budapest B767 - have flown this route a number of times and Delta service declines - now no amenity pack, no menus, tiniest earphones, flimsy plastic cutlery and same meals on this route for the last 4 years, tasteless chicken or mushy pasta. This time crumbs all over the floor on boarding, garbage in seat pocket in front of me. Plane half empty so had 3 seats for myself. The seats have more legroom than Lufthansa, Austrian or Air France. Meals worse than any European airline I've flown. Service was respectful particularly from crew who were Hungarian (and 1 Japanese flight attendant as well). The films shown were not worth watching and of course no individual screens. The advantage now that Malev discontinued their NY flights is that it is the only non-stop to Budapest from NYC so no hassle to change planes in getting there. Delta, if they desired, could do a much better job with at least a clean airplane and upgraded meal quality.

DELTA AIR LINES customer review :  7 December 2009 by Joni Morrill   (USA)

Flew from Madison WI to Lubbock TX on three different planes. Second connection had to turn around due to gauges jumping around and change planes a third time. I understand that this incidents happen and I am grateful that the pilot was experienced enough to know that the altimeter was not performing correcting and get us back to the airport safely but it would have been nice to have the situation explained a little better so that we would know what was happening along the way instead of being scared to death while we circled for 25 minutes to burn off fuel. The steward tried to act calm but I am not sure he was really. Also, the seating is incredibly too close together, I have never been so uncomfortable.

DELTA AIR LINES customer review :  6 December 2009 by L Pulliam   (USA)

RNO-SLC return. Good flights and full both ways. Slight delay on the return but kept well informed. Now here is where I hope Delta is listening. There are those of us who follow the rules and pay for the checked in baggage. Then there are those that carry on so much stuff that all the overhead bins fill up, there is no more room, the plane gets delayed longer because now all the excess carry on baggage has to be checked in - with no charge! I feel cheated but now at least I know how to buck the system. Not fair at all Delta, I hope you are listening.

DELTA AIR LINES customer review :  5 December 2009 by S Sieber   (USA)

JFK to SLC - because no one checks their bags anymore, our carry-on was taken away from us before we boarded and we were given tags to pick up our bags. We thought we would pick them up again when we got off the plane. Unfortunately they were sent to baggage claim in SLC. I had to catch a connecting flight and hadn't planned to go to baggage claim and didn't have enough time to go there, claim it, and go through security again. I was so intent on trying to recoup my luggage that I left about $60 worth of presents I bought on the plane. FAs and Delta agents have been very uneven in their niceness/helpfulness. Some demonstrate helpfulness and professionalism and others apathy or even hostility. As far as comfort goes, my seat was extremely uncomfortable. The tv monitors need to be replaced - the movie was impossible to see. Delta has gone from being my preferred airline to one that I want to avoid in the future.

DELTA AIR LINES customer review :  5 December 2009 by J Ghammashi   (USA)

I have been attempting to have Delta post my FF miles fro the past several weeks. I have requested the miles 4 times and have been promised 4 times that I should see the miles posted within 48 hours. Delta customer service is deteriorating due to their merger with NW airlines, I think this is a classic example that bigger is not better.

DELTA AIR LINES customer review :  4 December 2009 by Bruce Temkin   (USA)

FCO to JFK. Old, worn 767 with no personal AVODs, only small screens scattered throughout the cabin. Blankets and pillows were clean, but paper thin. Seats were a comfortable leather, but no winglets for the head. The food was atrocious (odd, as catering was out of Italy). FAs friendly but not particularly helpful.

DELTA AIR LINES customer review :  4 December 2009 by Iain Gilligan   (UK)

Overnight from JFK to Heathrow with Delta in the new flat bed business elite service, took off at 925pm landed in Heathrow at 850am. Delta lounge facilities at JFK terminal 3 are poor. I had 4 hours prior to my flight and discovered that there are actually 5 Delta Lounges in terminal 3, the best one being near gate 4. The food and drink offered was not a great selection and business facilities not that good, lounges a bit tired and untidy. On the flight, I sat in seat 2D in the new Business Elite layout, 1-2-1, seats on the edge are staggered slightly to make maximum use of the space. the new seat is great, I would avoid row 1 as you are hemmed in due to the bulkhead, if you are travelling alone then the window seats are great as they offer more privacy. The seat reclines to fully flat and is very comfortable. Audio / Visual - good size screen with a great selection of on demand films and tv programs, good music choice too. I could not fault the new seating arrangements. The cabin service was not great, forgetful staff, slow service and poor attention to detail.

DELTA AIR LINES customer review :  1 December 2009 by R Klopper   (USA)

ATH -ZRH return. Both flights on very old and tired 767-300s. No AVOD, only overhead that had terrible contrast problems, audio barely working. FA's very cold and matter-of-fact. Raced down the aisle with carts, and slammed food offerings down on tray without a word. Seemed that they wanted to finish the service so they could return to the galley to chat with each other. Inbound flight had one FA trying her best, but other were still very rude. Leg room was adequate, and both flights arrived on time. Only chose Delta because they were cheapest.

DELTA AIR LINES customer review :  29 November 2009 by Daniel Morgan   (Australia)

LAX-NRT-HKG Economy class. LAX-NRT old 747, no PTV , tired crew, but still above average service in regards to their US competition. Food was ok, just not much of it. NRT-HKG on new A330-300, was great, PTV, very pleasant cabin, mix of local and US crew, very efficient, the airplanes are completely different league - good entertainment, mood lighting, seats, and good cabin crew. DL is overall 300 bucks cheaper than the nearest competition, that's why I fly them and they do deliver for that money.

DELTA AIR LINES customer review :  25 November 2009 by J Marshall   (Thailand)

Delta is much better outside the US. The last leg of my flight from NRT to BKK in coach was superior to my leg from ATL-NRT. The chief reason is that the flight crew from NRT-BKK was Thai and much friendlier and more accommodating on a full flight than the US based ATL-NRT flight crew. The Thai flight crew was courteous, pleasant, came through the cabin on regular intervals with water and juice. They were also very helpful with my children. The US based flight crew was in a word, lazy. The weren't hostile or obnoxious, but their attitude was "don't ask me to help you." ATL-NRT also an ancient 747-400. Avoid these aircraft on long hauls at all costs. The oldish 777, which had clearly had an overhaul, I took from NRT-JFK was head and shoulders better with more comfortable seats and AVOD. A330-200 I flew from NRT-BKK was also new with decent AVOD. Overall, the price was great, but on the longest parts of my journey, the service and planes were atrocious. They need to get newer planes.

DELTA AIR LINES customer review :  25 November 2009 by G Dalgleish   (USA)

JFK-VCE, MXP-JFK. JFK remains an unattractive operation with various inconveniences. Lounge adequate. Outbound service onboard above average except for a few oversights (no breakfast offered to me). Food good. Return to JFK similar inflight experience. Cabin crew professional but no warmth exhibited. More conversation with their friends on board. Kept last row empty in Business Class for inflight crew to use. In flight AVOD extremely limited (2 movies) but functional.