Delta Air Lines Passenger Reviews and Delta Air Lines Customer Trip Reports

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ATL-MBJ. Initially the check in kiosks weren't working but someone came and helped. Actual check-in was very efficient (Christmas day). Checked in at terminal F, but our gate was E17 so we had to take a train. We then boarded a Boeing 757-200, however a 2hr delay followed. The airline handled the situation very well though. The new aircraft was also a Boeing 757-200. Good service and free headphones (international flight). The only problem was that the TVs were hanging from the ceiling instead of on the setback. Smooth landing into MBJ. Upon arrival an employee from Delta vacations directed us to a bus. On the way back check in at MBJ took 49min. Only 3 check in counters were open, kiosks were broken, and JFK passengers were aloud to line jump. When we got onto the plane the power went out during the taxi, but this problem was quickly corrected. After takeoff there was very heavy turbulence over FL. To add on to that, there was a duet of crying babies. 4 members of our party were seated very close to the crying babies.

Seattle to Salt Lake - overbooked. Bought ticket over a month ago at 3 times the usual price, did not assign seat number until a couple of minute before taking off. Could not answer how I got on the list. Not a very good way to treat customers or do business.

Never had this happen before, flight from MSP to ATL is overbooked, so they ask for volunteers. I volunteered on two conditions, 1) the $400 "Delta dollars" they were offering, and 2) a seat with good leg room on the rebooked flight (I'm 6.5 ft tall). They agreed, gave me the dollars and a first class seat on a flight that evening. All good. But when I arrive at the evening flight, they call my name on the PA and tell me "they weren't supposed to give you that first class seat and we're taking it back." I told them about the deal for good leg room, they assured me I'd be taken care off. My eventual seat was a cramped window seat, which makes their assurances a lie.

Flew in yesterday first class from Honolulu to LAX then first class to Detroit. Talk about paying a lot of extra money for nothing! Wider seats were about the only good extra. Breakfast service was a choice of a mildly warm cheese omelette with some mystery meat or some cereal. Seats only recline about 6 inches. Poor disposable earphones included. Someone at Delta needs to look up the meaning of First class.

My wife and I flew from BWI through JFK to Barcelona on Delta. We basically got where we wanted to go when we needed to be there. It was basic transportation, nothing more.

Flew to Freeport, Bahamas for first time in at least 10 years because I could not find flights on other airlines I normally use. One way ticket, first class almost $900 due to Christmas travel. Excellent interaction with check in desk. Had extra bag of camera gear and agent only charged $50. This was the only good part about the trip. At purchase I inquired about use of airline club at airport and was told yes, based on first class ticket purchase. At airport-LAX and Atlanta told no but I could buy a day pass for $50. Every other airline I use includes use of club if traveling on 1st class ticket. Buying 2 passes for $100? I wouldn't do it. I should have bought American ticket which was slightly higher, but included club access. Club attendants at both clubs were arrogant and rude. No food on long haul flights, just packaged snacks. Amenities in flight non- existent. Will not fly Delta again.

Osaka-Seattle, flight attendants are nicer and pass through the cabin offering water. The seats are as comfortable or as uncomfortable depending on how you see it as any other US carrier. The fares are normally cheap for domestic flights. The seats in economy comfort are not any better than your usual economy seat, but they do have some extra leg space that makes it feel less crowded. The food is absolutely awful.

YYZ-SAV via ATL. Paid for economy comfort on CRJ-900 to ATL. Well worth the cost ($29 CAD) for extra legroom. No change in seat width, though. Minimal service - drink and choice of biscuit or salty snack. ATL- SAV on MD-88. Used to travel regularly GSO-CVG and RT on the MD-88s and enjoyed them tremendously. Six years later and traveling in one of the seats closer to the rear and I'm not so keen. All flights boarded smoothy and on time. Not bad, but not great. Like most of the American airlines, whomever offers the cheapest fare will get my business.

Our flights were from LAX to Atlanta to Ft. Myers Florida. Flight attendants and ticket agents were excellent, I would definitely fly them again. Flight attendants on both trips were smiling and gave out free pretzels.

Flew from Boston to Atlanta on a Boeing 757 which was fine and then from Atlanta to San Juan, Puerto Rico which was good. I have to say the service was good but for a 4 hour flight from Atlanta to San Juan there should be a lunch or dinner provided onboard. Snacks don't fill you up. Other than the small serving of snacks the service was fine. Flight attendants did what they had to do and we got to San Juan safely.

Economy, RDU-ATL-TAMPA and back. Usual Delta service, nothing remarkable but planes were all on time, all gate staff and FA's nice, planes fine. Service was good. Crowded flights but boarding fine. MD88 RDU-ATL all rest of the legs 757s . Do have to say after seeing the new premium economy seats why pay more, same as regular economy just newer with more padding in head rest.

MSP-ATL-SAV-ATL-MSP. Paid First Class. Since the merger, I have just paid for first class travel and will continue to do so. Average Upgrade list is 45 to 50 people per flight, I have found this flight all legs included, to be excellent. FA's were great in all aspects. Food was either a salad or a Sandwich in both directions to/from MSP. Roast Beef sandwich was excellent. Delta has seemed to make huge strides in in- flight service. Can be surly on the ground still. Hopefully they will work on that next. I have logged 1.5 million miles with Delta over the years. Now that NWA is gone, I will be back on Delta.

JFK-ORD on Nov 24th. The four of us were coming on a code share flight from MXP operated by Alitalia so I had to collect my bag, clear immigration and customs and check in again. At the transfer desk, while the first two persons were issued their boarding passes without any issue, my mother and I were told "Sorry, you have missed your flight, I must rebook you". I tried to explain that we were traveling together out to Chicago so it was not possible that we had missed our flight (leaving 3 hours later, according to our tickets) while everything was okay with the other two passengers. She just kept insisting that we had missed it and told us to wait until she was done with the other customers. After waiting for about 15 minutes, she was with us again checking her computer and after some troubles she ended up saying that we were actually on the flight. The problem was that the schedule of this flight had slightly changed so both code and departure time were different and this seemed to have caused some bugs in the reservation system. In the end we got our boarding passes, queued for one hour to clear the endless and extremely slow line at the security check point, entered the very small and overcrowded Terminal 2 just to find out that our flight was in overbooking and that they were looking for three volunteers to stay overnight and be re-booked on the next morning flight from La Guardia! The search lasted for about 30 minutes, then luckily they started to board the plane and we managed to leave and arrive on schedule. The flight itself was uneventful and rather pleasant so nothing to complain about it but their organization and the cramped Terminal they use at JFK should be absolutely improved.

Flight which was a component of a cruise package. Always been reluctant to book flights with this airline but was very pleasantly surprised. Flight departed from JFK on time and arrived in AMS early. Both dinner and breakfast were acceptable and adequate drinks runs were made. The IFE was excellent. Cabin staff were friendly and provided a first class service. Based on this experience would have no hesitation in booking a Delta flight again.

Providence to Los Angeles, with a layover in Atlanta. Flights from Providence to Atlanta and Atlanta to Los Angeles were perfect. I could not have asked for better. I purchased economy comfort seats, and enjoyed the extra leg room immensely. The seats themselves did not feel any more comfortable than the regular economy seats. Padding could definitely be improved. Flights departed and arrived on time. On the return flight, I was booked in economy comfort from LA to Cincinnati and on a connecting flight from Cincinnati to Hartford. After getting through security at LAX, I received a text message saying my flight from LA to Cincinnati had been delayed 2 hours, which would cause me to miss my connection flight. Delta representative in the Sky Club at LAX could not have been more helpful. She spent the better part of an hour looking for flights departing the same day. She got us two seats (next to each other!) from LAX to Atlanta, and then Atlanta to Hartford. We were only 2 hours behind our original arrival time in Hartford. I did lose the economy comfort seats that I had originally paid for, but was refunded immediately. In flight experience on all flights was great. Extremely friendly flight attendants. I was entertained by television, games and trivia, and the food and snacks were pretty good too. I would not hesitate to fly Delta again.

I had missed a flight with another airline. Had to buy another ticket that same day to go back home. Found an okay priced one with Delta from Cedar Rapids to Las Vegas, with a stop in Minneapolis for $250. Accidentally purchased a ticket for 11/26/12 instead of 11/25/12, to make that change would cost me $900, or cancel and pay cancelling fee of 200 and then purchase the other ticket. Eventually told I could change, which I did, but of course at a charge of $50. Got to the airport on time, boarded on time, and then everyone was asked to deplane! Staff were rude and condescending, I'm still here waiting. I will be getting back home 6 hrs later than excepted if we even leave and they don't make me miss my connecting flight again. I will avoid Delta from now on at all costs.

AMS-SEA. Ridiculous that there is no seat back entertainment on an 11 hour flight and the movies they do force you to watch are low level movies. My seat also had stuffing coming out of it and the flight attendants have a poor attitude. MIA-DTW-AMS - on the domestic flight they announced a commercial for a credit card over the PA which actually woke me up! They also showed an insurance commercial on the TV, no headset required so I was forced to listed. I paid for a flight to get me from A-B not to have them shove commercials down my throat while I'm trying to rest.

Flew business from Zurich to and from the US on Delta partners Air France and KLM with several Delta domestic connections during the past two weeks. All-in-all a very good experience on all legs, especially as a Platinum Skymiles member. In all, the various domestic Delta employees were seemed professional and supportive. However, what made the trip special was the JFK check-in supervisor who personally assisted with my late check-in, through passport and carry-on control right to the plane door.

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