DELTA AIR LINES review :  1 June 2009 : by L LeBoutillier   (US)

JFK to ATH. Arrived in Athens only to discover that our luggage had been lost! Don't understand how they lost it, we had more than enough time at JFK to make sure luggage was headed in the right direction. Received the luggage 24 hours later, in very poor condition, several rips and tears, it looked like they dragged it from JFK to ATH. Delta's lost or damaged luggage policy really protects Delta, not the customer. The flights to and from Athens were delayed because of mechanical problems, which made a long flight even longer. Additional complaint is that in this day in age, long flights should have the personal screens with several options for watching.

DELTA AIR LINES review :  1 June 2009 : by Etienne Bock   (France)

Minneapolis to Paris CDG on a NW flight operated by Delta as part as the ongoing merger. Plane was an old 767 with worn out seats that didn't have PTVs and not even a proper headrest. Crew unfriendly and seemed to just tolerate the presence of passengers. We didn't get the chance to see them anyway since they disappeared right after completed meal service. The dinner was the worst I ever had, not properly cooked and tasteless. It seems Delta reduced the portions to the minimum they could, still calling this a meal and not a snack. The earphones provided didn't work which made impossible to follow the movies offered. I would avoid this airline in the future even if it's the cheapest.

DELTA AIR LINES review :  1 June 2009 : by Chris Simons   (US)

Just had a horrible experience returning to Boston from Rome via JFK. There were two booking screw ups which resulted in a six hour delay, and they wouldn't even let us check our bags while we waited those hours in the Rome airport until I made a fuss. I recognize these things happen, but the lack of concern from the staff was shocking - not even an apology for the 6 hour wait. Then another screw up at JFK due to an error made during the rebooking in Rome - no boarding pass for my daughter so we had to run through the airport - being directed to wait in various (wrong) lines and worrying that she would not get on as a standby - it finally worked out but there was again no apology or concern for what was clearly their second error!

DELTA AIR LINES review :  28 May 2009 : by R Medina   (USA)

LAX-CHA-LAX for family emergency at last minute. Online booking and ticketing for original itinerary and subsequent change of return date were a big, annoying hassle. Boeing 767 going to Atlanta and 757 coming back to LAX were filled to gills - seatback IFE made up for lack of catering. Staff coming and going efficient and friendly. Commuter hops ATL-CHA-ATL were fine; very short (less than 30 minutes in the air), so no real comment. Arrival/departure screens in Atlanta need to be clearer. The flight numbers for Delta mixed with the partner airlines get confusing and change too quickly to get gist of where to go, especially if the gate has changed more than once. Also, the screens are in the center of the concourses, so if you're eating someplace at the far end of the concourse, you have to get up and walk a while to see if the gate is still across from the restaurant, or has changed to further, further away (most likely, further, further away). Fares okay for buying at such short notice. I would fly Delta again cross country, but only if the aircraft has the seatback IFE.

DELTA AIR LINES review :  22 May 2009 : by Bill Atkins   (USA)

ATL-PHL. As often happens, gate change between check-in and departure, meaning rush to a gate located 3 concourses away to make the flight. Delta really needs to address this. Gate agent totally uninterested in the inconvenience this causes and just dismissed with total rudeness - again very typical for Delta in Atlanta. Flight uneventful - cabin crew unusually outgoing and were served drink and cookie or peanuts. By Delta standards a more than satisfactory experience.

DELTA AIR LINES review :  22 May 2009 : by J Aberg   (Sweden)

CPH-ATL-MCO in economy class. I was not looking forward to almost ten hours on an old 767, but the trip proved to be better than feared. It started poorly though! I tried to check-in online, but that was to no avail since I am not an American citizen. Delta's online check-in must be among the worst in the industry. How can European carriers, and American ones like Continental, offer online check-in for non-Americans on flights to the USA, but not Delta? Shame on you! Once I tried to check-in in Copenhagen, it went well, and the process was quick. The transatlantic flight was OK. Yes, in-flight entertainment is a joke, but there are up- sides to Delta. I really liked the comfortable leather seats. They are far better than the old worn out seats that BA offers on its long-haul network. I think the food was decent, and it tasted really good. We arrived almost an hour early into Atlanta. Immigration was incredibly slow, but that is not really Delta's fault. It was very easy to drop your bag for the connecting domestic flight. Returning from Orlando, I could check-in for the first flight (domestic), but not for the international leg. I was told that the lay-over was too long! Fortunately, I ended up in a not so crowded part of the airport in Atlanta, and was given my second boarding pass without a hitch. I enjoyed the flights, and hope that Delta will deal with their online check-in capabilities and upgrade its IFE in the very near future.

DELTA AIR LINES review :  18 May 2009 : by William Soule   (USA)

My latest trip had equipment maintenance problems on 50% of the four flights in my round trip to England this week and other problems with the video and/ or PA equipment on the other two flights. The last straw was trying to depart from Atlanta airport (the last leg of our journey 24 hr journey from Manchester to Houston), we first had a maintenance problem which took 15 minutes to fix and 45 minutes more to get the paperwork signed and hand delivered to the pilot. The pilot announces that we are ready to go now but for some reason they need another head count - Out of 4 service attendants and 2 Gate agents! This went on for another 1 hour until about 6 passengers had enough and demanded to get off the plane. Other passengers, myself included, suggested that we could have unloaded the entire plane and escorted every passenger to his or her seat in half the time it took for this to be sorted out.

DELTA AIR LINES review :  15 May 2009 : by M Sharafeddine   (USA)

Worst experience with any airline so far. I traveled them from JFK to Turkey, and back from Athens to JFK. I complained about excessive search procedures and rude personnel at JFK. Their response: Sorry for the inconvenience. I traveled again from JFK to LA only because I needed to use up my miles. Worst treatment at checkin. Wrong signs at the airport. Mishandling of baggage. Very negative in-flight service: my daughter was about to throw up but could not find a paper bag in front of her. We searched but could not find in any of the neighboring rows either. She ended up throwing on the plane floor. The crew were unmoved. I had to clean up to save my daughter's embarrassment.

DELTA AIR LINES review :  15 May 2009 : by Roger White   (USA)

ATL-CDG, connecting from LAX in BusinessElite, Seat 2A. Boarding in ATL my first thought was that the cabin on this 767-300ER needed a good cleaning. While this aircraft had older recliner-style seats, it was a most comfortable night's sleep, thanks in part to the full- sized pillow and duvet. The flight attendants provided top-notch service from boarding to de- planing. Dinner orders taken prior to pushback and served individually from the galley (as opposed to off a cart). A choice of four entrees was preceded by an assortment of three appetizers. A nice cheese course and hot fudge sundae rounded off a lovely dinner.

DELTA AIR LINES review :  12 May 2009 : by B Baldwin   (USA)

We landed at JFK from Athens Greece, everything going ok until connection gate changed three times and finally aircraft was changed and we were not able to have our first class seats as booked several months ago - no compensation offered. this happened to many couples. The gate agents were working hard and then one got ugly, she was not into customer service. Delta needs their employees to provide customer service to survive - so many other airlines top them in service.

DELTA AIR LINES review :  11 May 2009 : by C Jones   (USA)

I was recently upgraded on a flight from JFK-CDG to BusinessElite as a courtesy after not being able to get one of the coach choice seats reserved for medallion members. BusinessElite is great with good AVOD and very good service on a 757. FAs even apologized for the noise coming from the galley. On the whole the only drawback is the non-lie flat seats in BusinessElite, but Delta is in the process of fitting lie-flat seats for the summer of 09.

DELTA AIR LINES review :  5 May 2009 : by M Baughman   (USA)

DXB to ATL in Business Class on a new 777 with new flat seats. Seats are comfortable and had nice adjustments (I am 6 feet and heavy and seat was big enough for me). Stay away from seats 10C and 11C, which look directly into lavatory (strange layout). Only real issue for me is that there's little personal storage and it's very easy for things like computer cables to spill out into aisle. AVOD fairly good, big screens. FA's were very senior and attentive across the 15.5 hour flight, circulating regularly. They were motherly which with some seemed to border on being a matron ready to bark orders. Somehow it seems to be the ideal of senior US FA's that in order to be close and familiar to the passengers that we learn a little too much about them and that we're an inconvenience to their daily routine. Arrival in international terminal in ATL at 6:30 am was very quick and orderly; you stay inside the secured area unlike, say, JFK where you're dumped on the street to fight your way back in to another terminal to make your connection.

DELTA AIR LINES review :  27 April 2009 : by A Parkinson   (UK)

I recently flew to Orlando via Atlanta - a shambles from start to finish. There were several changes made by Delta to our flight plans before departure and the email information did not correlate to the bookings we had made. On the flight from Manchester to Atlanta the cabin crew were rude to the point of ignorance and the service was very poor. Our flight from Orlando to Atlanta was rescheduled and were not notified. Orlando checkin services were poor and the automatic system was confusing, staff were unhelpful and inefficient. At Atlanta our gate was changed at the last minuet leaving us waitng in the wrong area, no announcement was made. The flight from Atlanta to Manchester was over booked by 20 seats leaving us to wait to see if we could fly despite being early at the gate. Once on the flight the seating was poorly organised, 3 out of 4 flights my family was split. One flight my older child sat with strangers - another I sat with someone elses children whilst my kids were 5 rows back. In my honest opinion the check in staff and flight crews did not care that the service was poor and badly managed which makes me think that this is Delta's normal standard of operation.

DELTA AIR LINES review :  27 April 2009 : by R Thompson   (UK)

Man-ATL-FLO-ATL-Man. Travelling in June 2009 but had to ask Delta why seats already booked have disappeared. Their response is that any time any flight in your itinerary is changed, seats already booked need to be reconfirmed with Delta via Telephone. However it appears that the prebooked seats are still in your name but just do not show on their web site. So be warned and keep an eye on your departures as one flight ATL to FLO changed by 2 minutes and seats disappeared.

DELTA AIR LINES review :  27 April 2009 : by S Chevtchouk   (France)

Excellent flight from Atlanta to Paris in Business Elite class. I found seats very comfortable, even if they do not fully recline. Had a very good sleep, which is also due to very comfortable pillow and blanket. Nice dinner and very kind crew. Much better then Air France.

DELTA AIR LINES review :  24 April 2009 : by Roy Manry   (USA)

ATL-SJU-ATL Business Class. Refurbished 767-300 to SJU with new IFE in seat backs. Crew very attentive and caring. Return 757 with no seatback IFE but also another good crew, good movie, and good dinner and wines. All flights were on time despite full loads.