DELTA AIR LINES customer review :  6 October 2009 by A Ramsay   (USA)

AMS-JFK-BOS. AMS-JFK Business Elite on B767-300ER, wonderful cabin crew. JFK-BOS another story. Flight delayed (Comair) and overly rude JFK staff? I have never come across Delta ground personnel in any other airport that come close to the indifferent and rudeattitude that JFK crew has. Upon arrival in BOS no suitcase. Bag delivered next day.

DELTA AIR LINES customer review :  6 October 2009 by A Lamont   (UK)

EDI-JFK-RDU economy. Wasn't worth checking in online because I still had to queue for ages at EDI to get my bags checked. Flight to JFK uneventful, enough leg room and AVOD good. Cabin crew quite friendly and helpful. Delayed at JFK for three hours. Flight to RDU comfortable, half empty and quiet.

DELTA AIR LINES customer review :  5 October 2009 by Harold Vaughn   (USA)

Our last good flight on Delta was in 2004. After that service and reliability seemed greatly decreased particularly due to Delta's seeming practice of overbooking flights. We started traveling on other carriers, notably Northwest. Northwest was quite reliable and service was good. Northwest still seems reliable with good service but frequently travel involves the use of other carriers such as Comair for certain legs of travel. Comair, a Delta subsidiary, is pretty bare bones with overbooking of flights, mechanical issues with planes, and staffing. Our most recent flight from Stewart-Newburg to Cincinnati through Detroit resulted in the delay of our flight from 7:00 PM to 10:10 PM while we waited on a flight attendant coming in on a flight from Cincinnati that didn't even leave Cincinnati until 7:43 PM. Admittedly this was unusual in that the scheduled flight attendant became ill but it seemed unconscionable that a flight attendant could not be found in an airport the size of Detroit International without having to rely on one flown in hours later. We are exploring other carriers for future travel.

DELTA AIR LINES customer review :  1 October 2009 by Keith Williams   (UK)

MAN to JFK. Four hours late away due to cockpit fault, but treatment during delay fine. Flight OK but these 757-200s are getting old. Only reclining seats; no flat-bed. Steward accommodating when we asked to delay meal for a couple of hours due to having had eaten at the airport during the delay. Food good and plenty of it. Return flight an intermittent fault on touch screen making IFE difficult to use.

DELTA AIR LINES customer review :  30 September 2009 by Annette Topham   (USA)

Each summer, I purchase tickets for my son and a family of six on the East Coast to visit me on the West Coast. On a fixed income, this is a large expenditure, but to keep close, I do it. Last summer, one grandchild could not make the trip that I had paid for and I wrote a letter to ask that I use the ticket to visit him and the family on the East Coast. Delta said that there was “nothing they could do. They needed to be fair to everyone that travels with them and must uphold the ticket rules.” They say they look forward to the privilege of serving my air travel needs again. Are they kidding? I will not consider Delta again.

DELTA AIR LINES customer review :  28 September 2009 by C Roberts   (USA)

ATL-LAX in business elite. Service very good, with polite and friendly crew. VOD was acceptable, food tasty, but wine selection limited. B767-300 seemed well maintained and tidy. Delta has truly improved its service in the front cabin. Medallion members, like myself, are treated very well, with a quite liberal upgrade policy.

DELTA AIR LINES customer review :  28 September 2009 by E Jones   (USA)

Detroit to Atlanta then on to Rio. Must say the quality is now lacking. The people at the desk are rude, price goes up and service goes down. Very disappointed in this airline. Has nothing to offer for the expense of the flights.

DELTA AIR LINES review :  26 September 2009 by C Reszczynski   (USA)

My wife, 3 yr old son and I took Delta from Atlanta to Stuttgart, Germany. The seats / sound system are below par and I wish they would advise passengers to bring their own headphones since the ones provided are useless. B767-300ER did not have AVOD, but the inflight entertainment was okay. The plane on both legs was clean, the biggest problem were the Flight Attendeants. If these women had any idea of customer service, it vanished years ago. Halfway through our first flight, my 3 yr old wanted a drink of water. We walked back to the gallery, he asked on his own if he could have a glass of water and the attendant snapped at him, what do you want then ignored him. I asked again and the other attendant provided the water. 2nd example, on our flight back from Stuttgart, my son fell asleep right before breakfast. The FA brought him his meal, saw he was sleeping and tried to take it away stating he did not need one. I said no and she accused me of wanting an extra meal. Serious Delta, I have no idea why you keep these angry FA's on these flights? FA's on our connector to Atlanta were great.

DELTA AIR LINES review :  25 September 2009 by A Milstead   (UK)

Flight to Atlanta quite good. Cabin service not. Lack of choice of food - ran out of chicken so choice of pasta or pasta. Stewardess not rude and ignored call button. Return flight really bad. Little or no leg room, appallingly uncomfortable seat, small screen did not work, neither did call button or light. Food bad especially the breakfast bun. People allowed to bring very big suitcase as hand luggage thus leaving no room for anyone else. This was like a charter not a schedule.

DELTA AIR LINES review :  24 September 2009 by Robert Byrne   (UK)

LGW-ATL-LGW. My daughters and I flew this route in July and complained because the flight and service were so poor. Delta did reply after 2 weeks and promised a coupon for $50. Two months later and still waiting which shows me that they just do not care. I have 80,000 miles in my account so once I have used them I will not fly with them again.

DELTA AIR LINES review :  24 September 2009 by S Delage   (France)

CDG-MNP return. Very pleasant, if slightly harried flight staff. Service polite and efficient. Food decent, but not nearly as good as European or Asian carriers I have flown. No personal entertainment system, just overhead which was nearly impossible to see from my window seat. Sound from earphones was terrible on outbound flight and broken on inbound. The flight attendant told me that quite a few other passengers also had broken sound systems.

DELTA AIR LINES review :  24 September 2009 by Jorg Ludewig   (Germany)

FRA-ATL-SAN and SFO-ATL-FRA in business elite. Not the new lie-flat seats on the international legs, but decent (I upgraded with miles) with good VOD and okay angle to sleep. Food on international is alright, nothing overwhelming. Cabin attendants attentive and took good care on the international legs. The domestic flights were ok. Delta offers good upgrade options and good deals on business class tickets.

DELTA AIR LINES review :  22 September 2009 by J Westwood   (USA)

Delta roundtrip to Ireland from CA. My problems occurred on only one leg of the flight (from Atlanta to San Diego). I had "splurged" for a business class ticket, wanting to make my vacation "special", and was very disappointed to find myself on a jet in which the business class seats seemed to be no better than economy. It was a waste of my money and I think others should know to research the jet they may be on and make sure to avoid the one with crowded business class, or at least not pay higher prices for them. The scheduled jet was replaced at the last minute by the one which was source of the problem, so I know my situation was not "normal" , but I couldn't get any one from Delta management to acknowledge the problem. Also, some of the flight attendants on this leg of the trip were the worst I have ever witnessed. One sat and ate 2 bags of peanuts after I had requested a beverage, and I finally had to be served by another attendant - my review is for only this one leg of my trip.

DELTA AIR LINES review :  19 September 2009 by R Lord   (UK)

The worst journey that I have ever had, due to a delayed connection by them - we were stranded and put on stand-by. After two nights sleeping on the floor at JFK and no promise of escape for at least four days, we bought another ticket from another airline (TAM) and got out of there with no problem. The luggage was finally retrieved at our end destination two days after handing it over to Delta (it was on the plane, but we were not, in the UK we are much more security conscious) The return journey was only made possible by insistence that they give us tickets rather than itineraries. Delta staff are well scripted in fobbing off passengers, I estimate that on the same leg of the journey that we were unable to travel, 28 other people were in the same position (ie. having to find alternative means of travel). This appears to be widespread and consistent and there seems to be no way you can get your money back.