Delta Air Lines  Passenger Reviews and Delta Air Lines Customer Trip Reports

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DELTA AIR LINES customer review :  16 February 2010 by Claudine West   (UK)

On 13 Feb we were due to fly Miami to Manchester via Atlanta. Unfortunately due to snow in Atlanta all flights were cancelled. We had to stand in a 3 hour queue to be told that we had been booked onto the following days flight. We knew that more snow was forecast so asked about routes through other US cities ie New York, but told that wasn't possible. We had to stay in a hotel in Miami on 13 Feb at our own expense because snow is 'an act of God' and not their problem. We turned up at Miami airport the following day hoping to take an earlier flight to Miami but again most of them were cancelled. Our flight wasn't cancelled but was delayed meaning we would miss our connection in Atlanta. We tried to change flights but the customer service advisor on the phone was most unhelpful and simply said that our flight in Atlanta would be delayed so we'd be OK. We arrived in Atlanta just as our Manchester flight was leaving. We checked at the information desk and found that we'd been booked onto the next available flight which was on Monday - 2 days away. We would have to stay in a hotel, again at our own expense. There followed a nightmare 4hr attempt to be booked onto the London flight leaving at 10.55pm. We phoned the help desk several times, spoke to several advisors at the Delta desks, all of whom gave differing advice and information. We were told to go to a desk at a terminal and when we did they sent us back to the original desk. They were rude, they lied and were most unhelpful. I have never seen such poor customer service. Some passengers were given transfers, others weren't. Some were given hotel and meal vouchers, others weren't. I was questioned why I wanted to go to London instead of Manchester and told that it wasn't possible. We managed to get onto the London flight at 10.54 and got the last 2 seats. The flight itself was uncomfortable and the seats very narrow.

DELTA AIR LINES customer review :  12 February 2010 by S Nishizawa   (USA)

I travel to Japan twice a year (West Palm Beach - Narita). I used to take JAL/AA/ANA, however, after moving to Florida Delta offered the cheapest flights. Prior to the merger between Delta and NWA I used to take Continental Airlines to Japan (when Continental was part of the Sky Team Alliance). However, after the merger Continental left Sky Team alliance. The result, Delta repainted NWA's 747 that has been in service for decades without upgrading the interiors (eg ashtrays in the armrest, no AVOD but projection television for the general cabin etc) or eliminating the creeks and rattles you hear during the entire transpacific flight - which I understand doesn't mean that plane is unsafe, however knowing you're in a 25+year old 747 you can't help bad thoughts from creeping into your head! My only complaint with Delta are it's old planes, everything else is up to par with other US airlines.

DELTA AIR LINES customer review :  9 February 2010 by M Mansour   (Egypt)

Cairo-JFK-Cairo on an ancient B767-300ER. Had to bear with a 12-hour long flight in an extremely crammed cabin in seats with very poor legroom. The cabin is old and outdated with few LCD monitors and terrible ear phones that hurt and sounded terrible. On the flight to New York, our seat lights and sound systems didn't work so we watched movies with no sound. Bathrooms were a mess towards the end of the trip. I have never seen such unprofessional and indifferent flight attendants in my life - aggressive and they never answer the call button. The funniest part was when they waited for the last half hour of the 12 hour JFK-Cairo flight to serve breakfast. They were collecting the trays back when we were literally 5 minutes away from the runway and the pilot had to circle to give them enough time to collect them. Definitely my last flight with Delta.

DELTA AIR LINES customer review :  3 February 2010 by Trevor Lake   (UK)

LHR-ATL-MCO. Great check in, lounge pleasant and plenty to eat and drink. Very swift service as we boarded but I would prefer champagne to sparkling wine. I was in 3A with the lie flat seats, plenty of areas to put items, shoes and two netted pockets. IFE good with a reasonable selection of entertainment, no complaints with the meal and I thought the wines to be of reasonable quality. The lie flat was OK for me and gave me a good few hours sleep. At the price I paid it was excellent value for money and would have no hesitation to book business elite again.

DELTA AIR LINES customer review :  2 February 2010 by James Steward   (Canada)

SYD-LAX. Sydney check-in smooth and customers processed quickly with little wait. Ground services friendly. Aircraft boarding organized, cabin crew attentive, friendly and service with a smile. Regular rounds of water offered on the long flight. IFE with a multitude of choices and easy to navigate. Even though simple in presentation, food ample for the flight duration and good quality. Overall, great flight and good value for money. It would be beneficial for the company to limit the amount of PA announcements given onboard during the flight. Many are irrelevant and a distraction when watching movies or trying to rest.

DELTA AIR LINES customer review :  2 February 2010 by J Jovic   (Australia)

Sydney to New York and NY with stopover in LA return to Sydney. Plane was brand new and comfortable but crew fairly unfriendly and not helpful at all on the way to NY. On the return leg we missed our internal flight from NY to LA and made a call to Delta airlines promptly to advise them that we missed the internal flight but we will still be on the flight home from LA to SYD. We were advised that our flight home flight was automatically canceled even though it was 2 weeks away! We were on the phone to Delta for about 2 hours and we were basically left stranded in the US! Delta offered us a $280 credit toward rebooking our seats on the same flight, at double the price we paid for a return ticket to the US, advising us that we would also have to pay a $250 missed flight fee on top! We ended up purchasing one way tickets with Qantas back home and will never fly or recommend Delta airlines.

DELTA AIR LINES customer review :  1 February 2010 by S Hatch   (UK)

Amsterdam to Seattle 2-2-2 formation, flat (almost) bed, champagne on arrival and amazing service throughout. Seattle to New York. As I was checking in the attendant told me that it would be first class. If this was first class then they really need improvement. Pretty much the same plane as European short haul, service lacking, seat slightly bigger, the only benefit over economy is that I didn't have to pay for the films! New York to London, excellent flight on B767, 1-2-1 formation (try and get seat 1A or 1D for extra legroom and privacy) lie flat bed. Only gripe was that they were serving champagne in plastic glasses! Nice touch that your baggage comes off first. I would recommend Delta, but make sure you know what planes you are getting as some seem really old and others up to date.

DELTA AIR LINES customer review :  1 February 2010 by Liz Laub   (USA)

We made our flights reservations 4 months in advance. Delta dropped our original flight, which was a non-stop flight, and attempted to put us on a multi-stop flight. In order to maintain our original vacation plans, we volunteered to move to a different airport that had a flight very similar to our original. One week prior to our trip, I noticed no "luggage" fees were on our boarding passes so I called Delta Custmer Svc to verify. I was informed that because we made our flight early, we fell into the category or 1st bag free, second bag $50.00. We somehow managed to get 7 days of ski "clothing" into one bag each AND keep it under 50 pounds. Long story short, Delta at check in denied the information we were given and charged us 20 dollars per person - both there and back. I even tried for 1 week to reach the complaint department via internet and was emailed that "they were very busy and would get back to me as soon as possible". Needless to say, it was many days after we got home we received a call. They couldn't reimburse us because, we'd already completed our trip! I think next, Delta will be charging their cramped passengers to breathe. Very uncomfortable, unprofessional and sad excuse for an airline. Fly Southwest - you can take as many bags as you want, the crew is delightful and they charge much less to fly.

DELTA AIR LINES customer review :  29 January 2010 by R Hinneberg   (USA)

LHR-AMS-PDX in 2009. On the Delta flight the seats in Business Class are very small (2-2-2) in 767-300. Uncomfortable seats, very poor service, tiny TV screen, and no mid flight snacks on a 10 hr flight. Luggage didn't get tagged as priority and it got lost with ample time at airports. NWA was much better in 2008. Now I only fly routes operated by either KLM or Air France to stay within Sky Team. Seats in KLM planes more comfortable and flight attendants have more class.

DELTA AIR LINES customer review :  28 January 2010 by Tony Mack  (USA)

Multiple routes from ATL. Former UA Global Services moved to Atlanta 3 years ago. Very disappointed in Delta services in past year since merger with NWA. Multiple issues and service in Americas, between Latin America, and Europe - Asia. I fly well over 200k miles on Delta plus another 100k miles on other carriers a year. I have seen progressive decline in customer service at gate, and also within flights. Issue with Delta is you are the same as all other Platinum members. This organization does not take care of it's top 2% of travelers. Europe, Asia, and United carriers do a far better job. If any other carrier had a good route out of Atlanta, I would move in an instant. I am writing this from an upgraded cross country flight with Wifi on Delta. The service is horrible! The flight crew did not come around for the first hour. If I ran a business like this, I would be broke. Also , at the airport the fights between NWA and DL flight crews is ridiculous. They need to shield their internal issues from their customers.

DELTA AIR LINES customer review :  28 January 2010 by D Wright  (USA)

JFK-SEA-JFK on B-37-800. The 737 isn't the best choice for a transcontinental flight, with somewhat smaller pitch and (at least on this craft) no AVOD. A friendly and rather senior crew, quite good food in both directions and pilots kept the passengers informed. Very clean cabin, prompt drinks service and an effort to engage with passengers. One down side - Delta's new lounge at Sea-Tac is way too small for the traffic. Not a relaxing experience.

DELTA AIR LINES customer review :  26 January 2010 by L Taylor  (USA)

SEA-NRT-SEA. By far, the worst international airline experience that I've ever had in my 30 years of flying. I normally fly to Japan on ANA so I wasn't expecting much from Delta, but to have the trip exceed my worst fears was surprising. Both legs on a newer A330 and on both flights the AVOD system was not working. When we boarded the flight, the plane was filthy, left over crumbs on the seats and trash in the seat pockets. The food was perhaps the worst airline meal that I've had. When I pointed out that my meal was still frozen, I was told that they couldn't heat a single meal, but would I like some ice cream instead? I asked for an additional drink and was told I'd have to wait until they finished the meal services. After the meal service, flight attendants disappeared and I had to ring my call button 6 times before I got a response. I asked for Water and was told it was available on a self service cart on the galley. Don't waste your hard earned money flying Delta. Delta is concerned about one thing, profit and they won't spend a penny towards better customer service.

DELTA AIR LINES customer review :  24 January 2010 by B Mohanty   (USA)

ATL to Rio De Janeiro and back. The food was probably the worst I have ever eaten in any airline. Economy seats are pretty congested and the leg room is less. FAs are rude. I will not recommend Delta for any international flying.