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BZE-ATL-AMS. The flight from BZE-ATL was on time, however seats worn out and the service aboard a joke. On a 3.5 hour flight they managed to hardly serve a glass of water or soda with a 'delicious' peanut, pretzels or cookie. Service in Atlanta was, not surprisingly, terrible. We were taken off the flight (3rd problem in less than 1 year on SkyTeam) as our dog could not travel on the very old B767 aircraft to Amsterdam. We were greeted nicely, but soon after the representative / supervisor disappeared and we were told that she had a dinner break - leaving a poor lady behind the help desk alone with no idea about the problem or what to do. Managed to re-book us on KLM 3 hours later. At least we enjoyed complimentary drinks and food, as well as great IFE with personal screens. Never again.

MIA-JFK-CDG on a 737 and retrofitted 767. Check in at MIA was seamless. Boarding 737 on time, welcomed by nice FAs. After take off you could watch TV, a drink and peanuts were offered. Landing at JFK 20 minutes early. The present JFK Delta terminal is a bit of a mismatch with nice areas and ugly ones. Free ipads with unlimited wifi made the connection bearable. We asked information to 2 Delta staff and they were friendly and smiling. Boarding to CDG on time. It was done in an orderly manner and the girl at the gate made an effort to greet everybody with a smile. Retrofitted 767, the new cabin is airy and light. The leather seats and the big screen of the PTV gives an extra touch. FAs presented well and worked hard to ensure everything was ok. Food was nice, especially my pasta main course which was tasty. Cabin service was done with friendliness and we appreciated it. On demand inflight entertainment fantastic. Breakfast 3/4 of an hour before landing was a muffin, a banana and a coffee, which I found sufficient. By the time we went through immigration at CDG at the newest terminal 2E, our bags were on the belt. We would definitely take Delta again as we were very happy with the entire experience.

LAX-LAS in First. Short 40 minute flight. On time, pleasant FA's, pre flight and in flight beverages were generous along with a decent selection of snacks. Only downside was the incredulous look the FA gave me when I asked for a second mini bottle of water. Bags first off the belt. All in all very pleasant and still in my opinion the best airline to fly out of LAX as UA and AA are overly crowded. SkyClub is spacious and was empty before the flight.

4 out of the 5 flights were delayed. We were in Orlando and they delayed our flight over an hour later which caused us to miss our other flights. We were told in Orlando we would have a shuttle and hotel in Detroit because of this situation so we were willing to be patient and work with them. When we arrived in Detroit we were told they don't do that and we got an apology. I would not recommend this to anyone.

I took the flight - Paris CDG - Chicago O'Hare in Economy class. I was very disappointed about seats. Very small legroom and the seats were so narrow. Moreover, we did not have our own screen, just a big one for everyone. Fortunately, the flight was only half full so passengers could use the free seats to have a rest. However, the crew were very nice and helpful. The food was much better than other airlines.

MSP to AMS in mid-January and return LHR-MSP in early February. MSP-AMS flight was on the Airbus 330-300 and was very comfortable. The plane seemed clean, the staff friendly and the food reasonable. The AVOD touchscreen didn't work well but was tolerable. The return flight was less pleasant. The 767-400 seemed old and downright dingy. My AVOD did not work well at all and had to be reset several times. Staff were less pleasant. Breakfast was served straight from the cardboard box on top of the cart. The staff walked through the plane announcing 'garbage, trash, garbage' instead of actually making personal contact. To top it off, I was detained briefly by TSA on my return due to what they said was Delta's error in my ticket. I live in a Delta hub so they are hard to avoid but I'll consider other routing in the future.

EWR-AMS aboard Boeing 767-300 aircraft. Firstly Airbus A330 was planned but changed. Aircraft was ok but first time I felt little space for my legs. Poor service and before landing I did not get a juice as every passenger did. Air hostesses were very nice. No personal IFE. Take off and landing on time. Next time I will choose other airlines if possible.

LAX to Knoxville via Memphis. Was booted off original early AM flight and rebooked to noon. Didn't complain because it worked out OK with our schedule. Return flight was 30-40 minutes late departing because they had to de-ice the plane. Landed in MEM at 8.10 for our 8.25 LA flight. Gate check bags were slow - we called the departure gate and told them we were coming, and ran all the way across the airport but they refused to wait. I was actually standing at the gate when they closed the door (hubby was 2 mins behind with the gate check bags). Sat at MEM for 12 hours waiting for the next flight. Last time I flew Delta through MEM I also missed my connection and sat for 7 hours. Lost a day of work each time with no apology or compensation from Delta. Absolutely horrible.

We boarded our flight from JFK to LHR! It was a night flight and starting to snow, the plane wasn't full by any means! Air hostesses were really friendly and said we could spread out to sleep if we wished. I didn't have to as this airline had ample leg room and I'm a tall person, the seat slid forward and reclined and was comfortable! The earphones plugged into the side of the TV monitor which was brilliant and far more comfortable than trying to fiddle around with the arm rest! During our flight a male fell ill, who was sitting a few rows ahead of me! The hostess reacted immediately and were calm and compassionate! I can't recommend this airline enough if you want a professional group of staff and an affordable flight.

Delta has one flight a week from Atlanta to Bonaire. On January 19, 2013 they waited for luggage for an hour. On February 2, 2013 they refused to wait 15 minutes for connecting flights, thus ruining our vacation.

JFK-TLV-JFK - Economy Comfort. Seats - legroom was good, but width still tight. Can't imagine doing 11.5 hours with 31 inch legroom. Crew - surprisingly pleasant in both directions. Food - poor. Overcooked pasta with some type of tomato sauce for dinner. Tasteless egg and cheese sandwich for breakfast. Self-serve water, juice and soda was set up in the galleys throughout the night, along with sandwiches. IFE - quite good, one of the best I've seen in a while. Worked well throughout, decent sound, plenty of movie choices, TV, children's options, music, etc. Boarding at JFK - complete disaster. Started 1 hr 45 mins before due to a second security screening required for TLV - a 30 minute wait just to show tickets and passports again, then take off shoes and go through x-ray machines again. The security staff are not TSA, so it cannot be a TSA requirement. Announcements - Incessant announcements for the first 30 minutes from the purser, inflight service director and captain. I appreciate communication, but do we really need a complete list of all available beverage options? And must the captain give us a list of all the Sky Team members on which we can earn miles? And must it all be repeated in Hebrew?

I flew from JFK to Nice in December. The flight was comfortable because the plane was not full and the personnel were extremely competent and attentive allowing passengers to change seats in order to have more room. The meals were surprisingly enjoyable with a well balanced selection of food. The only disappointing part of the flight was the set up for the entertainment which was still a common TV unit.

Beijing-Tokyo-Seattle on Dec 22, 2012, Seattle-Beijing on Jan.10, 2013. Beijing-Tokyo, Boeing 767, I was seated in the Economy Comfort cabin which has a comfortable seat with friendly pitch. The meals were good for an American airline but not as good as ANA. There don't have PTVs installed on the aircraft. Tokyo- Seattle, Airbus 330-300 in the Economy cabin with a good pitch but poor seat, you really need a pillow to support your back or you'll be very uncomfortable. There were 2 meals served with pretty good quality, and also a snack of brownie served in the middle of the flight. PTV had about 60 movies and programs available. Seattle-Beijing, Boeing 767-300ER winglet flight in Economy with the same seating quality as the Airbus 330-300's. PTVs were broken in the entire cabin including business class. Meals were good. I recommend ANA or Korean Air if you're taking a transpacific flight.

Ticketed on flight 7364 from Aberdeen, SD to Tucson, AZ via stops in Minneapolis and Salt Lake City. Scheduled to depart on 1/27/13 at 3.05pm. Received phone call from Delta stating flight was cancelled. Found out later it left at 5.18pm but never advised of this. Later flight cancelled due to inclement weather. Attempted to get on one of 3 flights the next day on 1/28/13 but was told that all were fully booked and would have to wait until 1/29/13. Ticketed to leave on 1/29/13 at 6.30am with a connecting flight to Tucson but flight 7362 was delayed until 10.40am. Arrived in Minneapolis too late to catch the direct flight to Tucson so Delta ticketed me to fly to Atlanta and with a connecting flight to Dallas then to Tucson on American. This flight was delayed several hours due to mechanical problems. Given $25 after this flight was delayed. Then told that Delta could not get me to Dallas due to inclement weather and they would ticket me to leave at 6.30pm to Salt Lake City where I would have to spend the night before being able to fly to Tucson on 1/30/13 at 9.30am arriving in Tucson at 11.30am. Now I am desperately hoping that I will make it home to Tucson after being in Delta's inefficient arms for 3 plus days. This trip will cost me much more than I could have flown on one of several other airlines. I have no reason to expect my luggage to be in Tucson when I do arrive.

Spent all evening in Memphis airport being delayed numerous times for our flight to Knoxville, finally at 11pm, told flight was cancelled, and sent to a hotel. Flew out the next day at noon because we requested a non-stop flight. Airport crew at Memphis airport were very uncooperative and all airport vouchers were not validated, and could not be spent.

Flew SYD-LAS via LAX in Economy Comfort. Was pleasantly surprised with the service levels, food quality and comfort. The EC section is worth every extra cent paid in terms of legroom. Seat width on their B777 aircraft is at the wider end of the scale, so that's nice too. The only criticism is that the seats are extremely hard. The EC seats on the small Airbus to Las Vegas were far more comfortable! Cabin crews were very pleasant and even jolly. Water was offered on a regular basis, and food quality on the long hauls was very good by economy standards. There were no drinks or food offered on the LAX-LAS flights due to the very short flight time. All flights early or on time.

My spouse was ticketed to travel from Aberdeen, SD to Tucson, AZ via Minneapolis and Salt Lake City on 1/27/13. Several hours prior to departure the airline called to advise her flight was cancelled due to weather conditions. The next day she learned that her flight did leave Aberdeen but was delayed for 2 hrs. On 1/28/13 she was told that her flight was fully booked as was a late night flight and that she would have to wait until 1/29/13. I am holding my breath to see if she will arrive in Tucson tomorrow evening. We will never fly Delta again. The only time you can communicate with them is when and if they call you.

Atlanta to Cozumel Jan 9. All went well until they handed out customs and immigration forms to fill out before landing. The problem is we had just started our decent and only had less than 20 minutes before landing. In the past we had over an hour to do so and the forms can be confusing if you don't do a lot of international traveling. When passengers (many with small children) complained the attendant's reply was: "This is our first time flying this route, we really need your patience and understanding". Last year (1/12), same destination, the attendant announced they were out of one of the necessary forms and had to wait until after we landed in Cozumel to get them. We had to fill them out in line at customs. Fortunately, the airport staff were helpful and patient. I worry what's going to be the case next year. We've used Delta for their vacation package deal for the past 5 years as it is the cheapest we have found. I hope they get a little more professional in their Cozumel route.

Flight 295/296 to and from ATL to NRT (Narita/Tokyo) on a midweek January flight. Booked Economy Comfort for both legs and was glad I did. Economy Comfort promises more leg room and delivers. I'm 5'10" and was able to easily cross my legs and stretch out. One disadvantage to the seats was no leg rest and the extra recline capability is partially due to the seat bottom sliding forward reducing the leg room. Seats were no wider than standard economy and with Delta's 747, 3-4-3 seating in economy, and the high load factors on these flights (absolutely full on mid week January travel), you and your wife will be guaranteed a seat mate next to you. Wine and beer are complementary, cocktails were $7. However, after the initial drink cart pass after takeoff and with dinner, never saw the drink cart again. The cabin crew was very helpful bringing water down the aisle ever hour. Food was average, nothing to rave about. Two meals and a snack on both legs. all seats had individual video/music on demand. Great selection of movies/TV/games. Cabin crew was attentive and helpful, overall it was a good value and recommended.

We flew First Class on flight 392, January 21 from Panama city to Atlanta. Very disappointed in the service we received. There was no pre flight drinks of any sort. All they did was serve breakfast and they were done with us. We even saw/that they went back to the economy section with waters, but offered us none. There were 2 male stewards for first class and we really did not know what they did. Very poor service.

Flew LAX - Detroit in First and Detroit - Frankfurt in Business. First in inland US fights is what it is. A comfortable Economy with wider seats, barely reclineable and mediocre service. The plane to Frankfurt had the new Business seats, which still look better on pictures than they actually are, but are a lot better than the previous seats that you still find in delta planes. Service was alright. I am a frequent Delta customer as they offer business tickets for about half price that Lufthansa does.

Flew on LHR-MIA route. Check in at Heathrow was fine. Found the flight attendants to be pleasant. The flight was pretty much empty and they had no problem in us moving around to other seats. Check in at Miami was also fine as was the return flight. Plan on flying with them, albeit indirectly, to Las Vegas soon.

27 December 2012. Orlando to JKF flight delayed due to mechanical issues, had to wait 3 hours for a part to be flown in from Atlanta. We missed our connecting flight to Amsterdam. When we got to JFK the flight was still boarding but we were not allowed on, they had already given our seats away! A Delta representative told us we would be re-booked on the next flight but that wasn't until the 29th. Told to go back the next day and see if there was anything they could do to get us home sooner. The next morning booked on a flight to Heathrow and then a connecting flight to Inverness. Our luggage ended up in Amsterdam. The flight was comfortable, the entertainment was very good and the staff were nothing to shout about. Overall, I wouldn't fly with them again.

I am a frequent commuter from San Francisco to Detroit and Delta is the only direct, non-stop available. I am a Platinum Delta Member. The complaints are too numerous to list but a prime example is seat assignment I was given for a December flight to Germany from SFO. As a Platinum member I am 'allowed' economy comfort seating. I had booked the flight in October and was assigned 8C in bulkhead. At the airport I was given 39J, the last seat, non-reclining, next to the bathrooms and galley. The gentleman seated in the seat I was assigned told me he had been given that seat by Delta 2 weeks prior to departure. This isn't the first time this has happened. Of course you are not allowed to speak directly with customer service - communication is allowed by email only! Delta has consistently changed my seat assignments, left me stranded when connections were missed, lost my luggage (with over 2 million lifetime miles I had only lost luggage once), confirmed reservation with email reminder check in and when I arrived at the airport was told someone had 'accidentally' cancelled my reservation - the list is endless.

Round trip flights YUL-MCO. Stopover on each flight. One in Detroit, other in LGA. Got us point A to Point B, on time. Needed special assistance due to travelling with children. Smooth in Detroit, but quite a hassle in LGA. Had to take buses to plane, very difficult with kids and strollers, etc. LaGuardia has horrible amenities. No decent food for kids. Not Delta's fault, but will be avoiding that airport in the future.

First Class from New York (JFK) to Austin, TX. I thought even Delta would not be so bad if one fliew first class, but I was wrong. The representatives were rude and unfriendly when I asked for assistance and even made fun of me when I asked if I could use the internet and then told me I had to pay 50 USD to use it (again: I had a first class ticket). And all that after hearing the flight had a 3 hours delay. Maybe I am just to used to a certain comfort and service from Lufthansa and its affiliates, but one can expect a certain friendliness and willingness to help customers even from Delta.

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