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Air Deccan Passenger Reviews and Air Deccan Customer Trip Reports
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Air Deccan - by D Gadhi
25 March 2008 Customer Trip Rating : 
BOM-DEL. Quite good after the affiliation with Kingfisher, flight on time and crew seemed better,
even though I know they haven't really changed. I just wish the seats reclined - I was told that
they were going to soon (lets see). Food had to be bought, but was reasonable. Worth the throw-away
price I paid though.
Air Deccan - by Fritz Höller
11 February 2008 Customer Trip Rating : 
While earlier you never knew when you would arrive (or be cancelled), and the ground staff was
pathetic, things are now obviously improving since their rebranding with Kingfisher. Suddenly, a few
of my flights were actually on time, even a few of them in a row! Ground staff seems more motivated
and competent since they hired their own workforce/share with Kingfisher. To me, the new red colors
stand for a change towards the better. And the tiny water bottle is also much appreciated. A very
good effort and it has momentum. Lets hope Air Deccan consolidates on such new better level of delivery.
Air Deccan - by Kurt Müller
5 February 2008 Customer Trip Rating :
CJB-BOM on A320. I thought I would give the revamped DN product a try. Check-in more organised than
prior to takeover by Kingfisher. Plane looked new inside and outside. Cabin with burgundy leather
seats looks spacious, but the perceived legroom turns out to be achieved by providing seat cushions
that are extremely short. In combination with the very upright (and non-reclinable!!!) seat backs,
this gives you the feeling you might fall forward and off your seat at any time. Flight on time and
crew pleasant, but unable to control unruly pax who insisted on standing up and crowding the aisle
despite multiple announcements that the parking bay had not yet been reached. Baggage delivery at
Santa Cruz extremely slow.
Air Deccan - by S Srinivasan
21 January 2008 Customer Trip Rating :
DEL-HYD. Check-in at DEL was reasonably fast and handled by a friendly agent. The plane was
furnished in new, red leather seat scheme, which gave a pleasant feeling to the cabin - aircraft
clean and well-maintained. The flight took off and arrived spot on time - a first for any flight
I've taken out of DEL for at least a year. The cabin service was warm and efficient. The one item
that marred the experience was poor ground handling at DEL. They called the flight for boarding,
and then crammed - literally - everyone on to the bus to get to the plane - only to find out that
the plane wasn't ready for boarding when we got there. Although the wait was only a few minutes, it
was not a comfortable experience, as Air Deccan tries to cram as many people as humanly possible into
their shuttle busses. Then, they let us off - but then we had to stand in the cold for another few
minutes because they still weren't ready!
Air Deccan - by Kaushal Goshalia
25 July 2007 Customer Trip Rating : 
BOM-RAJ an early morning departure Reached airport almost hour and half
earlier. Nice empty new domestic terminal with no issues. Given seats
together and then security was pretty quick. There are very few seats
available in the departure lounge. After a bus ride to the aircraft ,
the only female cabin crew said that it was free seating inspite of
having seat numbers - a little strange! This was an ATR42 and half
empty. Clean aircraft but shaky during departure. The only crew did a
safety demo without any PA so latter half of the aircraft we didnt hear
anything. After take off she did her quick round of service with tea /
coffee / sandwiches for sale which were not very expensive. After the
service she sat on the last seat opened the tray table and went to
sleep! I have never seen like this before with the only cabin crew
sleeping. Arrived on time at Rajkot and bags arrived in few minutes. Was
on the way to hotel in less than 15 minutes after landing. I would never
travel again, if Air Deccan doesn't pull up its socks by not hiring such
cabin crew!
Air Deccan - by Abhiram Prasad
23 July 2007 Customer Trip Rating :
GOI - BLR sector. Booked two months in advance and got a great fare of
Rs.24 per ticket w/o tax. Expected the worst as none of us had ever
flown this airline and had not heard anything encouraging either.
However was pleasantly surprised with the overall experience. The flight
was on time and even arrived 5 mins early. The staff were pleasant and
seemed to be getting a lot of work done. Baggage too arrived within a
couple of minutes of arrival. Good to see Air Deccan getting their act
together. Hope to fly them again.
Air Deccan - by Sheen Brisals
12 July 2007 Customer Trip Rating :
Trivandrum - Bangalore return. The onward flight was delayed by an hour
and the return was delayed by couple of hours. On return we were about
to leave for the airport and got the dreaded mobile message from Air Deccan about the flight delay. The checkin and was generally ok.
It is true they don't print seat numbers on the boarding card, strange!
It was a small propeller model aircraft. Inside the plane was dirty,
leftovers of food and rubbish from the previous journey. Air Deccan may
be cheap when compared to other carriers but at what cost?
Air Deccan - by Himmat Rathore
3 July 2007 Customer Trip Rating : n/a
BLR-IXM. The check in was quick. Most of the items mentioned in the
menu card were available. DN should really add tea/coffee to it's
inflight menu. Overall a good flight.
Air Deccan - by Kurt Müller
20 May 2007 Customer Trip Rating : 
Massive delays and even cancellations in the past have taught me to
steer clear of Air Deccan when punctuality is a must. I have avoided
them, for instance, when commuting to any international flights.
However, my experience today will mean the end of any flights at all
with this airline. Arriving BLR from overseas, I had booked myself on
the only existing evening flight from Bangalore to Coimbatore, i.e.
DN741 departing 1800. As I did not have access to a printer during the
preceding 24 hours, I had to obtain a printout of the ticket from the
Air Deccan ticketing office located outside of the Bangalore domestic
terminal, to satisfy the truly ingenious security situation in India,
whereby you cannot enter the terminal lobby and check-in area without a
printed ticket. When I reached the Air Deccan ticket counter about 40
minutes prior to departure, there were four agents available for around
100 people, some of them inquiring about such absurd matters as flight
timings 3 months from now. I finally managed to catch the attention of
one trainee agent who tried to print out my ticket, but the printer
would not work, despite the divided attention of all sorts of people who
kept appearing from a door at the back of the ticket office. Being aware
of the delicate issue of time (or lack thereof), I pressed for some
other solution. This was presented as a paper slip with my flight
details filled in by hand. However, the combined staff then spent the
next five minutes looking for their (only?) rubber stamp, apparently
oblivious to the rapidly approaching departure time of my flight. I
finally got to the check-in desk 18 minutes prior to departure. Of
course, this DN flight happened to be on time, and I was refused
boarding, refused rebooking onto their next flight (which was the next
morning), and refused a refund. I have read many stories about DN, but I
had never believed that they could actively contribute towards missing a
flight and then try to squeeze another fare out of the hapless passenger
they had just turned over.
Air Deccan - by Devesh Tewari
9 May 2007 Customer Trip Rating : n/a
DEL to LKO on an ATR. The seats were comfortable and the seat pitch was
also like any other LCC. The staff was polite and helpful. The only
problem with this airline is its delays. Nearly every flight gets
delayed. Probably they get clearance after other priority airlines. It
is therefore good for people not having tight schedules.
Air Deccan - by Jaswant Anna
7 February 2007
BOM to GOA on time. GOA to HYDERABAD was 1.5 hrs late. The final from
HYD to BOM was actually half an hour early arriving. I also noted that
on the day we were going from BOM to GOA, the Jet Airways flight was
delayed by 2 hours. Through it all, I found the Air Deccan staff
extremely polite and efficient. Two out of three planes were nice and
new - the first one seemed to have seen better days. But hey, it got us
there. My advice: Don't listen to all the naysayers - your flights will
probably be no more late or on time than any other airline. But you'll
save a bundle, especially if you're a non-resident.
Air Deccan - by Marina Pinto
26 January 2007
Air Deccan from Goa to Mumbai - flight was on time no delays and the
staff were courteous. The only drawback was we had excess luggage and
had to pay INR2000 as we were only allowed 15 kg per person and we were
2 passengers. We were carrying parcels for my in-laws and if we knew
about the weight restriction we would have thought twice. It should be
mentioned on the e-tickets. From Mumbai we flew to Kolkatta on the same
day by Indigo and had to pay another INR1700 for excess luggage. So
whatever we saved on tickets we paid for excess luggage.
Air Deccan - by Ajay Agarwal
26 January 2007
Comfortable seats, low cost airline but Boarding services are not up to
the mark. Seats not allotted causes mismanagement. You may charge extra
money from passengers who want food (dinner/lunch) by taking option at
the time of booking/boarding.
Air Deccan - by Santosh Nair
3 January 2007
Booked a flight from Bangalore to Mumbai on Air Deccan. Was supposed to
take off at 5:55 am. Got to the airport at 4:30 am, only to receive an
SMS at 04:45 am stating that the flight had been delayed. The lack of
professionalism demonstrated by the Air Deccan staff only added to the
passenger's woes. An airline for the "common man" truly unconcerned
about the plight of the common man. The airline staff refused to give a
clear picture, and there was a lack of communication. When requested to
make alternate arrangements, the prompt answer was "We are a low cost
airline". With such a fantastic start to the New Year, and eyes
bloodshot due to lack of sleep, headed back home. Called up the airline
again at about 2:30 pm, and was assured that the flight would now take
off at the rescheduled time ie. 4:15 pm. So, crusaded again through
Bangalore traffic and got to the airport at 000 pm. However, the flight
had been rescheduled again to 5:15 pm. This time there was some progress
though. The display panels said "Security Check". Got my boarding pass
with the new time 5:15 pm, and went through security check. 10 minutes
in the waiting lounge and we were informed that the flight was
rescheduled to 6:45 pm; and then again at about 6:00 pm, it was
rescheduled to 7:10 pm. After such a long haul, we finally bid adieu to
Bangalore. The most harrowing experience ever. The most traumatising
part was the complete lack of courtesy by the airline staff who took the
passenger's time for granted. A staff that had perfected the art of
pantomime. So, next time you look for a cheap ticket, be aware. Be very
aware that it is a "low cost airline" after all; and they owe you
absolutely nothing; not even an iota of professional courtesy.
Air Deccan - by Michel Sauzier
3 December 2006
Coimbatore to Bombay. Flight initially scheduled for 17:10. At 08:00 am,
I got 1st text message advising that the flight was delayed until
18:20. Upon reaching Coimbatore airport at 16:00, I got 2nd message
advising a further delay until 19:50. The airport staff could not
provide any explanation as to the reason of the delay. There were about
8 of them in a tiny cubicle, none of them seemed really concerned by the
questions of upset passengers. As I had to catch an international flight
later that night in Bombay, I purchased a ticket with Go Air who had a
flight leaving 45 minutes later. I applied for a refund of my Air Deccan
ticket and I am still waiting for it. Will definitely stay away from Air
Air Deccan after that experience !
Air Deccan - by Alexander Urban
27 November 2006
Chennai to Mumbai. My impression of Air Deccan was not a good one. Upon
checkin we were informed that our flight would be on time, also the
monitors in the departure hall showed no delay. At the end we departed
90 minutes behind schedule and nobody at the airport or from the crew
apologized or even informed us about the reason of delay. The aircraft
was an A320, modern looking from the outside, but shabby on the inside.
Seat pockets were dirty and filled with trash, safety instructions torn
and filthy, with chewing gum sticking to them. Seating space is very
packed, the aircraft is filled with the maximum number of seat rows
possible. My knees were touching the seat in front of me and I could
barely move. On the bright side there was a free passenger magazine in
each seat pocket. Snacks and water were sold at reasonable prices. About
an hour after departure cabin lights started flickering and continued to
do so for about 5 minutes. The crew did not even react, probably they
are used to it. Altogether I would not recommend this airline and not
fly it again. On the return flight we flew with Spicejet. They offered a
lot better service (free cookies and water), clean aircraft and
comfortable seats at the same price we paid for the Air Deccan tickets.
Air Deccan - by Peter Haliburn
10 October 2006
Trichy in Tamil Nadu to Madras (Chennai) and I wish to aptes (running on
time flights out of Bombay airport is virtually impossible with the
current level of traffic), the A320 aircraft was ok. The sale of snacks
and beverages was carried out by 2 smiling FAs. I expected my id to be
checked with my internet booking at check-in, but it wasn't (surprising
such a short time after the Bombay blasts). If you want a good bargain
on fares (regular domestic Indian carriers charge a lot for last minute
tickets) and you do not have a tight schedule, you can give Air Deccan a
try. Their safety procedures are adequate. Applaud the staff at Trichy airport for their very good customer service. They
were courteous and did their tasks very efficiently. We boarded the flight on
time and arrived at our destination on time as well. Well done Air Deccan.
Air Deccan - by Michel Sauzier
3 August 2006
Bombay to Coimbatore. The flight was late by only 45 minu
Air Deccan - by S Reddy
26 June 2006
My experience of Air Deccan has been very poor. I booked my flight several months in advance to be
on the safe side On the day of travel things started to go seriously wrong. First of all my flight
from Goa to Bangalore was announced as being delayed by over three hours then again by a further
hour. Finally I discovered that the flight had been cancelled. The customer service staff told us
they couldn’t transport us to Bangalore for 2 days and that “the flight was grounded until the
following Monday.” They then announced they could actually get me there via Mumbai, but for a
considerably higher charge . Air Deccan‘s organisation seemed chaotic with poor communication, and
the whole experiece left me feeling stressed and ripped off.
Air Deccan - by Ernesto Rodriguez
21 June 2006
I took Air Deccan from Kolkata to Delhi and Delhi to Bhopal. Flights
were on time, planes well maintained, service reasonable. An excellent
value for money, especially if you compare discriminating ripp offs of
other indian domestic airlines, where foreigners have to pay up to three
times as much as locals.
Air Deccan - by Kurt Mueller
10 May 2006
Air Deccan have gone rapidly from being the smart choice to being the
worst. Over the last few days, my experience was as follows. CJB-BLR:
delayed by over an hour. BOM-DEL: cancelled one day before I was
scheduled to fly. DEL-BOM: delayed by over an hour. In contrast, my
flights on Air Sahara, GoAir, Jet Airways were all on time.
Air Deccan - by Keith Humphrey
9 May 2006
My experience of Air Deccan is entirely negative. They are the worst
airline I have ever encountered - anywhere. The level of incompetence
and indifference displayed by their staff towards fare paying customers
has to experienced to be believed. It is truly astonishing. I would not
recommend them to my worst enemy.
Air Deccan - by Mike Scott
30 April 2006
They should be known as Air Dec can't. Flew Bangalore to Dehli on delayed flight. Then did not fly
Dahli to Bangalore as they cancelled the flight. I had given my mobile number when reconfirming. The
staff at the airport told me they did not phone mobiles but had not bothered to tell me when I
reconfirmed. The airline offered no help and were not interested in helping me to book me another
flight. Theier attitude was offhand and offensive. I was forced book a flight with Jet Airlines at
my own expense. They were quick and efficient and polite. However, because I was booking last minute
had to pay a very high fare. Air Deccan offered me no compensation, and no refund so have
effectively taken (there is another word for this) my money. I unreservedly recommend never to fly
with Air Deccan as they are the worst airline I have ever experienced.
Air Deccan - by Stuart McSkimming
5 March 2006
Maybe I've been unlucky - no-one else seems to have had such bad
experiences with Air Deccan. I fly quite regularly with them and
normally get delayed by an hour or two. Which I can live with. Their
prices are generally pretty cheap. However just recently I flew with
them Cochin-Bangalore and Bangalore-Delhi. Or rather didn't. The flight
Cochin-Bangalore was delayed from 19:15 until just gone midnight when
they finally admitted they had cancelled it. The airline offered no help
and were not even able to book me another flight. I was forced to stay
at the airport hotel at my own expense and book a new flight the
following day at my own expense. Two days later I was due to fly on to
Delhi. 12 hours before I was due to fly they contacted me to tell me
that this fly was also cancelled. I was given a refund and told I should
try other airlines. I switched to Jet Airways who got me to Delhi on
time and in comfort. However because I was booking last minute had to
pay a very high fare. Air Deccan offered me no compensation, were unable
even to provide me with any documentary evidence of the delays (for an
insurance claim), handled the problems appaling (5 hours wait in Cochin
with no information!). Air Deccan have now made it to the top of my list
of attrocious airlines in the world. I can whole-heartedly recommend
never to fly with Air Deccan unless you are backpacking around India and
have no schedule to keep to.
Air Deccan - by Ajay Nair
5 March 2006
Flew them DEL-PNQ. Outbound flight was delayed and the seats and the
aircraft on the outbound was old with less leg space. Having paid $70
for a return I was not complaining. On the way back, flight was good,
seats and A-320 were newer. Of course you have to buy your snacks on
board (prices are reasonable). For the fare I will travel with them
again.
Air Deccan - by Kurt Mueller
16 November 2005
DN 664 from Bombay to Bangalore on 11/11/05. Flight delayed by nearly one hour. Despite being
quite new, the Airbus interior was already a little tired - in particular, the seat covers were less
than clean. Above all, however, I was amazed to discover that Air Deccan have achieved the almost
impossible feat of selecting what must be the most uncomfortable economy class seat in the world. A
very steep upright position of the backrest and an extremely short seat cushion have you feeling you
might fall forwards off the seat at any moment. Apart from that, flight was ok and - at around Rs
2,400.--, good value for money.
Air Deccan - by K Ojha
6
September 2005
Air Deccan is going to be one of the biggest revolutions to Indian air travel. I flew
with them recently (July 2005) from Bhopal (BHO) to Delhi (DEL). The flight costs
about Rs. 2400 (approx. £30) which is much cheaper than Jet Airways (same route -
£80). The flight was delayed by one hour since the aircraft had left late from Delhi.
However, to my surprise the captain came to the departure lounge and apologised to
all the passengers about the flight being late. This is a wonderful gesture
and many other carriers could learn from this. The flight departed fine and being a
LCC the don't offer free food and drinks. However, you can buy sandwiches, potato
chips, water, coffee, tea etc. Prices are very reasonable by Western standards (you
can have a small snack for about £1). The ATR- 42 is comfortable and not too noisy.
Flight arrived into Delhi and ground staff assisted all passengers in the baggage
handling area. I highly recommend Air Deccan as I found the crew and ground staff to
be more courteous than Indian Airlines + they don't charge different fares for
foreigners from Indians which is great for the consumer. If you want a cheap option
to fly domestically within India, choose Air Deccan.
Air Deccan - by Kurt Müller
6
September 2005
BLR-CJB on ATR commuter a/c on 1/9/05. Flight uneventful, but I was indeed surprised
to see that - despite great efforts even in Air Deccan's own in-flight magazine to
reassure passengers that low cost was achieved without sacrifice of safety - no
safety demonstration was held prior to take off.
Air Deccan - by David Meyer
27
February 2005
Comfortable seats, brand new Airbus A320s, friendly professional service, low low fares. Flying
BOM-DEL the check-in was easy and flight extremely comfortable and punctual. And the fare was less than
half that on Jet / Sahara / IA. Food and drink affordable and edible.
Air Deccan is the only Indian airline allowing foreign nationals to avail of discounted fares. While
the others charge inflated rates in USD, Air Deccan fares go as low as Rs500 plus tax.
Air Deccan - by Kurt Müller
21
February 2005
"You get what you pay for" is perhaps the best way to describe my experience with Air Deccan on 19th
February. Arriving at 5.00 a.m. at BLR for DN107, ETD 06.05, I was informed by the check-in staff
that the flight would be delayed by about one hour. In fact, the plane left at 08.30 - no
refreshments offered. My associate, who had been unable to purchase a ticket for this flight through
his travel agent overseas, tried to buy a ticket from the Air Deccan counter at Banglalore for this
flight, but was informed that the flight was full, and thus returned to his hotel to wait for an
afternoon flight with Jet Airways. Nevertheless, the supposedly "full" flight left BLR with at least
the seat next to me empty.
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