Daallo Airlines Passenger Reviews and Daallo Airlines Customer Trip Reports
DAALLO AIRLINES customer review : 26 December 2009 by Jonathan Purvis
Customer Rating : 1/5
Dubai-Djibouti-Dubai. T the flight was delayed on the way out for 3 hours, no reason given,
plane was not up to standard, not much in the way of refreshment during the flight, plus all
the passengers carry all there luggage so very unsafe. People were allowed to use mobile
phones during take off until the signal was lost in the air! Exits blocked with luggage.
On the return from Djibouti was held prisoner in the airport by the army and police for 11
hours until the flight was cancelled without food or drink. Told to come back the next day at
0700 then told 1300 - booked a different flight with Ethiopian to make sure I left the place
the next day. Never going to use the airline again.
DAALLO AIRLINES customer review : 2 February 2009 : by C Gustafsen
Customer Rating : 0/5
The worst airline I've ever tried. The plane was an old Ilushin IL-18 - didn't look like it
had been cleaned in the last 25 years, inside or out. The food smelled Ok, but I didn't dare
taste it, and as it was only a two hour flight I could do without it. The seat was an assembly
of different types, sizes and styles, looked like they went to the dump whenever they needed
new seats. Most seats could keep the backrest upright. My seat and one next to me had
seatbelts, but the had been sewn in a fixed "One size fits all". Toilet missed the seat.
Only good thing is that it left just after boarding without wasting time on security briefing!
DAALLO AIRLINES customer review : 22 December 2008 : by Steven Heather
Customer Rating : 0/5
Our return flight from Djibouti to London Gatwick was cancelled and re-scheduled for the following
day. We had to pay for overnight hotel rooms ourselves as the local rep of the airline refused to
meet these expenses. We were advised to go to the airport for 07.00 hours for the flight departure
at 10.00hrs. Eventually the flight left at 16.00hrs. No food or drink was provided by the airline,
we were locked in the departure lounge by the local police for four hours without access to food or
drink. The food on the flight back to the UK was not fit to be served to animal - we had one hot
drink in the eight hour flight and two cold drinks. The airline did not provide any evidence of the
time of arrival for insurance purposes. Overall an experience I would not wish upon anyone else.
DAALLO AIRLINES customer review : 18 November 2008 : by J Rollason
Customer Rating : 1/5
London Gatwick - Djibouti City. Plane provide by Air Slovakia Boeing 757. Overnight flight via
Paris, no pillows or blankets, no inflight entertainment, air conditioning faulty. 2 hours spent on
tarmac at Paris in very hot cabin not allowed off plane. I went to loo 30 mins into flight, the
smell of urine was overpowering! Food was inedible, cabin crew made you feel you were getting in
the way of their rest. Return flight - 4+ hours delay had to go and find a plane from somewhere for
DAALLO AIRLINES customer review : 4 August 2008 : by Michiel Wolthuis
Customer Rating : 1/5
Worst trip ever from Nairobi to Hargeisa with stops at Mogadishu and Gaalkaayo. Felt very unsecure,
stewards were sleeping. Pilots were Russian. We left a steward behind in Gaalkaayo, which resulted
in a dispute between Somalian stewards and Russian pilots. Passengers needed to come between so
flight was able to continue. The real Africa.
review by F Houssein
12 April 2008 Customer Trip Rating :
The flight and service was ok. However, it is an expensive flight as it cost around £700 from
London to Hargeisa. The flight is changed in Djibouti and there, you have be prepared to wait
longer than stated in the ticket.
review by J Wertenbroek
19 March 2008 Customer Trip Rating :
From Djibouti to Nairobi. The plane was an Illyushin-II-18. Plane was full of dirt outside and
inside. Airconditioning not working properly. No lifejackets, no airmasks. Seats were in very bad
condition. Not able to strap the seatbelts. Intercom badly. Toilets were not able to close
properly. The "snack" which has been 'served' was not at temperature. Drinks were not bottled and
sealed. There was trash all over the place. Boarding cards haven't been checked at the entrance of
review by Takaya Ikezawa
7 December 2006
Dubai – Djibouti – Djibouti frequently. The plane is a classic Boeing
737-200. I guess it is wet leased flight from Russian company, as you
will see Russian FAs plus a few African FAs, wearing different uniform
from Russian FAs, and they only serve vodka for in-flight alcohol.
Most of African passengers try to carry in their huge luggage, as a
result of their wholesale shopping in Dubai. Their luggage never ever
fit in the overhead compartments but they try to keep it beside, even in
the isles and exit rows. Hence, the flight departure delays in most of
the time. I think the ground handling by Dnata in Dubai also has to be
improved. They should encourage passengers to check in their oversized
luggage and they also have to keep checking the status of preparation
for departure at the gate. It is not once or twice that they announced
final call but actual boarding started 30 minutes or 1 hour later.
It is about 3 hour flight and neither good nor bad, even the seat pitch
is cramped and the sat back cannot be reclined properly and Russian FAs
always with an air of displeasure and there is no IFE and reading
material except safety leaflet in front of you. The food is not more
than just edible and you can skip it by eating before you board.
However, FAs and also passenger next to you always shake you up at meal
service even you are trying to nap. Djibouti – Dubai is not that hustle
for luggage space because most of the African passengers are going to
Dubai for shopping. But, free seating in most of the case and you might
have no choice to sit in the middle if you board late.
Daallo Airlines review by Giles Ellis
28 February 2006
Djibouti to LGW on 2nd Feb 2006 also on 757-200 chartered from Astraeus.
Food just about edible. Drinks free. Service basic but adequate. My
suitcase and those of 34 other pax were unloaded before takeoff from JIB
as aircraft too heavy. Took 5 days to be delivered (Contact Bill at
Daallo in London who is helpful/sympathetic when tracing lost bags).
Takeoff and landing (at both CDG and LGW) absolutely on time. Row 26 is
situated at emergency exit level and has plenty of legroom. Best to use
toilets asap after takeoff and then keep well away for the rest of the
Daallo Airlines review by Karen Glynn
29 November 2005
Gatwick to Djibouti. The plane was a Boeing 757-200 run by Astraeus.
Nothing wrong with the plane at all. The food was atrocious and we were
incorrectly charged for alcoholic drinks on the outbound flight (they
should have been complimentary). Main point to note was the other
passengers. If you're using this flight, get to the head of the queues
- as there will be no overhead luggage space left if you're a tail end
charlie. Plus when checking in, ask for rows 1 - 7. These are spaced
for business class use (although this fight has no business class) but
you get a couple of extra inches of leg room, and you'll be away from
the passenger contingent who don't seem to have clue about air-travel.
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