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CSA Czech Airlines Passenger Reviews and Czech Airlines Customer Trip Reports



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CSA Czech Airlines Customer review :  29 August 2014 by Farouk Mogheth    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A very quick hop from Prague to Warsaw and return. Ticket bought through my android, mobile check in functional on both ways and working fine. Flights all on time. The leg to Warsaw was serviced by the older ATR72, showing their age and rather uncomfortable and loud with desperate need of a re-do. The return was the much newer ATR42 with comfortable interior and a welcomed change. Cabin crew professional and smiling. Nothing to complain about. LOT (the competitor) used Embraer jets thus handles this route in 50minutes compared to the turboprop ATR that flies between both cities in 90 minutes!



CSA Czech Airlines Customer review :  1 August 2014 by David Ulicny    (Czech Republic)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Prague to Amsterdam, we flew with the airbus A320-200. The crew were friendly and we had drinks served 3 times even though it was just a 1 hour flight, the airplane was on time and we landed 10 minutes early. The cabin crew were helpful and there was a lot of leg room.



CSA Czech Airlines Customer review :  1 July 2014 by K Pardoe    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-PRG on A333. Lots of legroom. Flight crew were very good. It was a daytime flight and crew left a large bottle of water for everybody after breakfast was tidied up instead of doing drink runs. Meals were good and flights on time.



CSA Czech Airlines Customer review :  5 June 2014 by Lorraine Cogen    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

What a pleasant surprise! We flew from Prague to Barcelona in April. There is more leg room in coach and they give out free, surprisingly good, sandwiches and your choice of beverage, including beer and wine. The attendants were pleasant and professional and the plane ride was smooth.



CSA Czech Airlines Customer review :  28 January 2014 by Pavel Nemecek    (Czech Republic)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We took CSA for our PRG-BUD-PRG flight. Morning flight operated on time with little old-fashioned ATR 72. Although the flight was quite short the service was very good. We were offered biscuits and two rounds of drinks. Cabin crew OK. We arrived 15 minutes early at BUD. Flight back was operated with new ATR 42. Flight on-time, cabin crew very friendly and we were offered biscuits again and even three rounds of drinks. At Prague we didn't wait for our luggage for more than 5 minutes. Very pleasant experience.



CSA Czech Airlines Customer review :  2 January 2014 by Adam Muller    (Slovakia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew PRG-SVO (booked via Korean Air). Nice inflight magazine. They served hot food, however vegetarian meal which was requested (on not confirmed on this flight - as they we supposed to serve 'snack' only) was not served. Sometimes less is more - if they only served a snack there would be no reason to complain. Decent amount and selection of non-alcoholic drinks, beer and wine served thorough the flight. Cabin crew professional but without a smile.



CSA Czech Airlines Customer review :  4 November 2013 by Marc Steegen    (Belgium)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-PGR-BRU: both flights on time, sandwich and drinks for free on board, very friendly crew.



CSA Czech Airlines Customer review :  28 October 2013 by Gemmel Pet    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-GVA really worth it, flight on time, drinks served 3 times on an hour flight! New aircraft, nice entertainment, you get really much more for less money.



CSA Czech Airlines Customer review :  14 October 2013 by P Marcin    (Poland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Warsaw-Prague-Warsaw on 10-13 Oct. Both on ATR planes. On time, very friendly and professional crew, zero attitude. Overall nice short flight.



CSA Czech Airlines Customer review :  3 September 2013 by I Sibian    (Romania)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BUH-PRG-BRU and return. CSA is becoming a low cost airline, although a member in sky team, you get miles and status flights just in the expensive classes. With all the other sky team airlines I would get for the class I have travelled at lest 25% of the miles travelled, with CSA you get 0, without being warned by the website when booking, otherwise I would not have bought the ticket. All the flights were delayed, BRU-PRG-BUH more than 1 hour, landing in Bucharest 2.30 am. All in all not a pleasant experience.



CSA Czech Airlines Customer review :  2 September 2013 by O Vuigner    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MXP-PRG-IEV (19/6) / MOW-PRG-MXP (27/8). Excellent overall service with choice of beverages. On longer flights (PRG-IEV and MOW-PRG) warm lunch/dinner served, on shorter flights (MXP-PRG) only snacks and beverage. Wine and beer available on all flights. Very friendly staff. New planes on all sectors flown. Prague airport is small, modern and clean, excellent for short connections. Overall fare excellent value for money. Would surely recommend to others.



CSA Czech Airlines Customer review :  28 July 2013 by David Hruby    (Czech Republic)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-BCN and back. I did online check in, so no waiting at he airport. Flights were operated by CSA's new A330 with plenty of legroom and great IFE. Cabin crew very attentive, nice and smiling at all times. Catering was standard as on all European flights. Consisted of caramel cookies and selection of soft drinks, beer, wine, coffee and tea. Flight attendants did rounds offering water. Looking forward to my next flight with them.



CSA Czech Airlines Customer review :  11 July 2013 by Andrei Ivanov    (Russian Federation)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-PRG-LED on 8th June. Early check-in was quick and efficient. Me and my wife were given 2 seats in a row upon request. As it was early flight, snacks and drinks (beer included) were on offer on BCN-PRG leg. I had no complaints. Short stopover in Prague passed fine - huge terminals may offer many varieties how to spend 2 hours in shops or restaurants. Boarding was well organized and uneventful, plane load was about 90%. PRG-LED leg flight time passed quick, nice and attentive female FAs supplied us with hot meal, snacks and red/white wine without any surcharge. Clean cabin with fairly good pitch and legroom also kept us in good mood. FAs speak four languages (Czech, Russian, English, German) and were very polite and smiling. All in all, nice flight. I would opt for CSA next time.



CSA Czech Airlines Customer review :  8 July 2013 by Ilan Heinrich    (Israel)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-PRG on 24th June. Very crowded plane. Old fashion not well maintained seats. The worst breakfast ever experienced. Please try an alternative whenever feasible.



CSA Czech Airlines Customer review :  4 July 2013 by G Koukl    (Switzerland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CSA flight Milan Prague started with a long line of more then 100 people waiting at check-in 2 hours before departures time - no information. Two poor girls handled one passenger every 10 minutes, constantly mixing business and economy lines. After the last passenger was treated it was late for customs and security so we were forced to buy "fast track" at 10 Euros per person.



CSA Czech Airlines Customer review :  1 July 2013 by Farouk Mogheth    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow-Prague-Moscow on my Bangkok to Prague trip. Czech airlines rarely let me down. The planes are new and clean, fly on time and am adamant on thanking the young cabin crew for always making the flights more pleasant. They are attentive without being pushy. Love the airline's fresh hot bread (2x rounds) during food service and the numerable water/orange juice rounds through out the flight. Food tasty and fresh. Combined with how great Prague airport is, makes my long flights from South East Asia less stressful. Now that they're starting to fly long haul, I hope to see them flying direct to Bangkok.



CSA Czech Airlines Customer review :  29 June 2013 by Novotny Karel    (Czech Republic)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tel Aviv - Prague flight in Airbus A330-300. Far better than other two airlines on this route - El Al and Smartwings. Airplane was new and clean, seats comfortable, with excellent personal screens. Food was good as usual - no choice of two meals in the back of the aircraft. Flight crew attentive, nice and walked through cabins regularly. Excellent flight.



CSA Czech Airlines Customer review :  24 June 2013 by Stursa Petr    (Czech Republic)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight Dusseldorf to Prague normally takes 1 hour. In my case it took me about 18 hours. First flight was canceled second flight was delayed about 10 hours. No information about refreshment at the airport, no vouchers, no information about accommodation. I had to stay at the airport overnight without any information about future departure time of flight. Will never fly this airline again.



CSA Czech Airlines Customer review :  24 June 2013 by K Nguyen    (Czech Republic)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew one of CSA's new A330s to Seoul Incheon. Fantastic trip. AVOD in economy with large selection of movies and games. Food was excellent - choice between Korean bibimbap, Czech chicken steak and Asian fried noodles. Airplane was new and clean. Staff was attentive, had a drink service one every 30 minutes. The flight took off 20 minutes late, bu arrived on time. Definitely comparable to Korean Air and KLM, and perhaps better than Air France, Delta, Alitalia.



CSA Czech Airlines Customer review :  7 February 2013 by Ken Mundy    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-CDG. The flight was on time, a fairly new A320/321, and the crew efficient and friendly. I did notice the seats were somewhat thinner than what I usually see, but they were quite satisfactory.



CSA Czech Airlines Customer review :  6 November 2012 by D Vaculik    (Czech Republic)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-MAD-PRG. I was very satisfied again. PRG-MAD plane A321 - fully occupied but silent, clean, crew polite and helpful. For food just a tiny pack of crackers but good offer of beverages. MAD-PRG, new A320, great plane. Crew wasn't very polite.



CSA Czech Airlines Customer review :  6 November 2012 by D Vaculik    (Czech Republic)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-OTP-PRG. New, comfortable, clean A319 to OTP. OTP-PRG older 737. Cabin crew was helpful a nice on both flights. Food was small but delicious. All non alcoholic and alcoholic beverages free of charge. You can ask for spirits.



CSA Czech Airlines Customer review :  25 October 2012 by V Rami    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying from Paris to Odessa via Prague, everything went particularly well. Flights were on time, the crew was helpful and polite and I got my luggage without any problems. Furthermore the price was very cheap despite I booked my tickets less than a month before departure.



CSA Czech Airlines Customer review :  15 October 2012 by A Nakakes    (Thailand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AUH-PRG-AUH. The flights were good and on time, crew were attentive. The seat in business class was rather new but dated design and not that comfortable. This is substandard seat even for a medium haul flight these days. The food was unacceptable. There was only cold food on the PRG-AUH flight. Even though it was a night flight, there should be a choice of hot food. The guy in front of me had to ask an attendant to heat up his sandwiches. The airline allowed 24 hours internet check in but it was useless because there was no baggage drop-off point. You could really check in only a few hours prior to your flight at Prague airport, CSA homebase? I will not fly with CSA again.



CSA Czech Airlines Customer review :  12 October 2012 by David Jaros    (Czech Republic)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SXB-PRG on ATR 42 was smooth, on time, plane clean and tidy. No papers offered, but small snack (crackers), hot/cold drinks or wine/beer served complimentary. Cabin crew patient with some Russian group with children who refused seat belting before landing. If there would be better deal on CSA (1 month before flight date), I would definitely opt for this airline.



CSA Czech Airlines customer review :  13 September 2012 by A Kucera   (Belgium)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BRU-PRG-BRU. Altogether very satisfied, one flight with older 737, the other with new A319. Check in procedure was smooth and uncomplicated in both cases. The flight with A319 was very nice, with inflight screens with maps. The flight with 737 was bit worse as it was an older plane. The food and drinks on both flights were quite well for nowadays standards on European flights. The crew both in plane and on ground very nice and helpful.


CSA Czech Airlines customer review :  5 September 2012 by A Shkaruba   (Hungary)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

AMS-PRG-MSQ. AMS-PRG operated by CSA, PRG-MSQ by B2. CSA flight from AMS to Prague was OK, new plane, comfortable seats, although no food provided - only drinks and a tiny pack of crackers - a bad surprise if you've missed your breakfast. The crew were not smiling or willing to communicate reasons for a delay. Transfer in Prague airport was nightmarish: CSA apparently does not have any interactions with B2, and although the flight is codeshared, B2 is handled by a different company, and CSA refuses to help with making transfer happen, even for a SkyPriority passenger - very disappointing.


CSA Czech Airlines customer review :  15 August 2012 by T Jacques   (France)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PRG-CDG-PRG. New A320 with LCD showing the map, professional cabin crew, cold and hot drinks and snack. Load factor around 85%. Flight was on time. I'm a frequent flyer and I've to disagree with some comments - compared to other national carriers, Czech are one of the best on European flights! I was really satisfied with this flight and I'll fly them again!


CSA Czech Airlines customer review :  26 July 2012 by G Benzal   (Spain)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Madrid via Prague to Vilnius. Flights on time. Cabin crew kind. Planes very old. Seating cramped especially on B737. No food at all. On 3 hrs flight from Madrid only a tiny pack of cheap crackers. They advertise meal/snack. On other airlines serving Madrid routes over 2 hours there is real food. Even on lunch time flight, same tiny pack of crackers on Vilnius route. Lot of water though. Transfer on very empty airport in Prague was efficient. But again very overpriced food outlets, so we were forced to spend money for low quality meals as we were hungry. I wanted to try CSA as some reports were positive, but my real experience was different and will not repeat it in the future.


CSA Czech Airlines customer review :  25 July 2012 by Farouk Mogheth   (Thailand)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flying from Bangkok to Prague with the segment of Abu Dhabi flown by Czech airlines (rest is Etihad). Both flights were completely full with 85%+ and the return with 110%+ as some were bumped to C class. Its only a 6 hrs flight, as usual a very comfortable flight, good food and drinks. Check in at Prague a bit longer than should be due to the lack of a drop off for people who check in online. Ground staff courteous and it took no time and I had my boarding pass. Passport control was a breeze. The flight was close to midnight so many shops were closed. Going through security was OK. Id probably complain about a rather small gate area for these full flights so the hall filled up quite quickly and many were standing and a bit uncomfortable. Boarding came later and it eased it up, but priority and C class passengers would have not been able to jump over the crowds to board. Its a red eye flight so no films are on, just the flight route. The flights themselves were comfortable, cabin crew courteous, lots of drink rounds handling a fully booked flight.


CSA Czech Airlines customer review :  23 July 2012 by P Garcia   (France)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Flew in J last week PRG-CDG return and in both cases old plane was used with no business class seating available. Very old Boeing 737 with old repurchased Lufthansa seats used on the way to Paris with so little seat pitch that none of us could fit in and on return a charter configured A321 again without business class seat configuration and cabin class separation. Cabin crew very embarrassed about it in both cases and trying to do their best, but having such a bad hard product they just can not made it up. C Class food also consisted of a very small snack, which can easily be served in economy on other airlines. Not worth the price on any aspect.


CSA Czech Airlines customer review :  3 July 2012 by Vladimir Vlach   (Czech Republic)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

PRG - Tallinn. Very poor experience. CSA does not serve food on short flights - just crackers. Drink selection was very limited. Included wine but from one of the cheapest Czech brands. Recently CSA changed it's seats spacing so be prepared for very small space for your legs. IT's to the point of feeling jammed between seats. Flight was delayed by 50 minutes and CSA did not provide any assistance at the gate. CSA is worst then low- cost airlines.


CSA Czech Airlines customer review :  29 June 2012 by Lukas Bsonek   (Czech Republic)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Praha-Abu Dhabi-Praha. Check-in smooth. Prague's airport hassle free and user friendly (there is even a free cinema in the public area). The flight operated on a new/clean narrow body (A319) aircraft, however the seats were comfortable enough for a six hour journey. Outstanding cabin crew assisting during boarding, smiling and chatting with passengers. Pillow and quality blanket at disposal. Snack and rich breakfast served on the night flight and snack and tasty lunch served on the day return flight, plus wide selection of soft/alcoholic beverages. Water distributed by FAs during the flight. Moving map screened on retractable monitors. Aircraft departed/arrived on time in both directions. I enjoyed the journey.


CSA Czech Airlines customer review :  15 June 2012 by K Simek   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Abu Dhabi to Prague. Clean airplane (A319), Blanket and pillow provided, excellent staff, surprisingly good food and many rounds of drinks. I was pleasantly surprised, especially compared to the first leg (Bangkok to Abu Dhabi, operated by Etihad), which flew old plane (Boeing 777-300er) and the service from cabin crew was almost non-existent.


CSA Czech Airlines customer review :  28 April 2012 by E Lerner   (Czech Republic)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flying CSA several times a year to various destinations. Friendly and professional cabin crew. Good meals on longer flights (may not be to everyone's taste, but it's real food rather than tasteless synthetic stuff), snacks only on short ones. Good choice of free beverages in economy class, including tomato juice, wine and beer. Many code-sharing flights, including non-Skyteam airlines, sometimes offering a lower price than the actual flight operator.


CSA Czech Airlines customer review :  3 April 2012 by Pierre Frenville   (Denmark)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Copenhagen to Prague return. Both on time, same kind of aircraft, good seating for economy. CSA makes fuss about serving free meals, we flew early at 7 o'clock and expected something. Tea, coffee and a tiny piece of cake was the meal. On the return at 17.00 hours we received a packet of crackers and nothing else.




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