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Cyprus Turkish Airlines Passenger Reviews and Customer Trip Reports

 

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Customer Review scoring : Cyprus Turkish Airlines
4.3 out of 10  4.3 out of 10
90 reviews



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Cyprus Turkish Airlines :  25 June 2010

             

The airline has ceased operating.



Cyprus Turkish Airlines customer review :  12 April 2010 by S Gilmour   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I was led to believe this airline was improving its standards, apparently not. Meals poor, leg room poor, no in-flight entertainment. Wife plus 4 young children booked online, Plane was very untidy and seats dirty. On the return back to UK, KTHY called a strike at Ercan, no information given, nobody in authority represented the airline at Ercan to answer questions. telephoned UK offices in London, none the wiser still. I was told to call KTHY in Ercan, nobody could tell me anything. Eventually got a call to say flight was leaving at 20:00, but didnt take off until 10:30. No explanations, no meal vouchers, no apologies. Flight back was during the night, with no pillows or blankets. When I requested a blanket for kids, told non- available, then surly hostess took one for herself. no duty free, not even a drink of water at Antalya whilst waiting to pick up. Heard that airline has financial difficulties, these can only get worse with service like this.


Cyprus Turkish Airlines customer review :  27 March 2010 by Peter Bathe   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We travelled from Heathrow and although the aircraft was late taking off, we landed only a few minutes late. The return flight was punctual. We found cabin crew polite and attentive and good to be offered a drink free of charge. The food was more than acceptable. The legroom was adequate although the seats themselves were looking rather tired.


CYPRUS TURKISH AIRLINES customer review :  22 February 2010 by L Khan   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flight initially delayed by 7hrs with very little customer information. Voucher for food and drink issued for 5 - 5 in an airport! Very poor inflight service by staff who treat customers like cattle. No in flight entertainment, one drink allocated on the flight from Manchester to Antalya. What a rotten airline!


CYPRUS TURKISH AIRLINES customer review :  9 December 2009 by Paul Archer   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Gatwick to Dalaman was delayed 10 hours. Whilst we did get limited food vouchers there was a lack of information and after about 2.5 hours there was no sign of any staff. Once on the plane there was not a single mention of the delay nor an apology. The in flight meal was terrible and the cabin crew were surly to the point of rudeness. The return flight was at least on time but the cabin staff no better. I have received no reply from a letter of complaint to the Managing Director.


CYPRUS TURKISH AIRLINES customer review :  26 October 2009 by M Gill   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I hate writing negative reviews and this is not the first one. Is anyone from CTA actually reading these? They are North Cyprus' national carrier and one would think that they might have some pride in this, sadly the reverse seems to be true. We have now used them 6 times over a period of three years and whilst we have found the cabin crew to be much better than they were there is still the problem of leg room which on the outward journey from LHR was appalling also the cleanliness, it is not very pleasant sitting for over 4 and half hours wondering what on earth that stain etc is on your seat. I always read their magazine but wonder if the MD has ever actually flown with CTA as what he writes bears no resemblance to what actually happens. We have a house in N Cyprus and want to support the country as when we are out there it is a great place to be, however if CTA do not get a grip on the situation we will use BA and fly into Larnaca which we have done on one occasion and must say the flight there and back was excellent. I would very much like to be able to say the same about CTA so please get your act together.


CYPRUS TURKISH AIRLINES customer review :  23 October 2009 by Louise Jack   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Have just returned from northern Cyprus flying both ways by Cyprus Turkish Airlines. Food shocking, leg room shocking. Staff on journey out were pleasant but on return flight one of the girls seemed to think she was in charge of prison inmates and not paying customers! I noted a previous comment about the stewards using one of the toilets as a smoking room - this seemed to be the case as the toilet at the front of the plane reeked of cigarette smoke and they were not keen on letting the passengers use this toilet - either blocking it off with a curtain or shouting at waiting passengers for the loo to get back to their seats! Needless to say will never travel with them again.


CYPRUS TURKISH AIRLINES customer review :  14 October 2009 by J Mowbray   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAN-DLM-MAN. A very pleasant return flight, on time in both instances. Assigned seats, inclusive checked baggage, airline meal and drink - all for a lower price than the basic easyjet or charter fare at the time. Cabin slightly tired, but clean. A good overall experience.


CYPRUS TURKISH AIRLINES customer review :  2 September 2009 by B Tappy   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

On arrival at LGW (N) the flight was not even on the departure board. We eventually discovered the check-in desk. Flight was 45 mins late (nothing to what we would experience 14 days later). Old and filthy plane. Inedible food and offered only 1 drink on our 4 hour flight to Dalaman. On the way back. 09h15 flight, had to leave resort at 7am to check-in (so up at 5am). Nobody at check-in desk, no rep available. Airport information advised that there was a "strike". Rep showed up 45 mins before flight was due to go and had no info. Very calm group of passengers generally asking simple questions like "what's happening" etc, but the rep had no info. Eventually at 11h45 we were told that there might not be a flight that day and they were taking us to a local hotel where they would pick up the tab for B&B but no food or drink! We were travelling with 4 children and been up since 5am - imagine "no food or drink" vouchers. Spent 5 hours at a 1 star hotel. Back to airport for 19h15 departure at 17h00. Check-in counter couldn't issue boarding passes so we were told it was 'free seating". Eventually got manually checked in at 18h50, went through passport control to see that our flight did not have a gate. During this time air-side, we did not receive any information from anybody. Eventually a gate number came up at 20h00, a SKY airline plane showed up at 21h00 and we eventually took off at 21h50. And we won't talk about the free seating with SKY - they wanted my 7 year old to sit on his own as there were no pairs of seats left!


CYPRUS TURKISH AIRLINES customer review :  13 August 2009 by A Taylor   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Antalya-Stansted on 10/8/09. Quite possibly the dirtiest plane and most surly cabin staff I have come across. My 7 year old daughter's T shirt was ruined by chewing gum on seat belt and when asked to be reseated was told to sit down or get off the plane. My younger (2 year old daughter) had the "cheek" to open the curtain at the front whilst having to wait with my wife to use the single toilet on the Airbus. My wife was told that my daughter was causing trouble (real threat to security perhaps at 2 years old!) and when my wife explained that she really needed to go and was waiting as patiently as she could was treated to what sounded like a whole load of Turkish abuse from the flight attendant. Not content with embarrassing my wife and daughter the flight attendant then harangued my wife when back at her seat for being rude to her! The flight attendant had to be pulled away by one of her colleagues after smiling smugly and saying the police would have to deal with this. Needless to say no police intervention at Stansted was considered inappropriate by the captain and other crew who presumably had some measure of this flight attendant's inappropriate aggression towards us. Fortunately we have more choices to Turkey than those fellow travellers to North Cyprus but never ever again.


CYPRUS TURKISH AIRLINES customer review : 26 May 2009 : by M Gill

Customer Rating : 3/5

3 Star Rating

Travelled to Ercan via Izmir - not bad flight and only on ground at Izmir for 35 mins approx. Return check in excellent - we then went to Atalaya where we sat on the tarmac for a very long time. Firstly we were told to identify our hand baggage, then after a further wait we had to show our passports/boarding cards - again very little information as to why! The plane finally took off but by the time cabin crew served meal/drinks we had been on that plane for over 3 hours - during that time we were not offered any refreshments whatsoever. The plane was new, crew friendly enough but they just don't seem to want to answer any questions re delays etc.


CYPRUS TURKISH AIRLINES customer review : 11 May 2009 : by Calvin Beckford

Customer Rating : 4/5

4 Star Rating

First flew from Heathrow with Cyrprus Turkish in September 2008, flights on time. Only sat on the ground in Turkey for 30 minutes both ways. Staff were fine, but frankly it's just a few hours both ways and we go prepared for the worst. I chatted to the staff and found them to be friendly enough. This route to Northern Cyprus via Turkey is the most convenient of the other ways I've tried so I am glad the service operates.


CYPRUS TURKISH AIRLINES customer review : 5 March 2009 : by K Wells

Customer Rating : 1/5

1 Star Rating

Our flight from Stansted to Ercan was initially due to take off at 13.30. 24 hours before we were notified it had been delayed to 23.30. On arrival at Stansted the flight was now delayed a further hour. The food during the flight was of poor quality, as was the service. On our return flight we took off on time, but we were delayed when we touched down at Gaziantep, Turkey. We were told to get off the plane without any explanation and told to wait in an airport lounge. We then realised that all the luggage on the plane had been taken off and left on the runway, again no explanation. After another hours wait we boarded the aircraft for our flight home. We shall never fly with CTA again.


CYPRUS TURKISH AIRLINES customer review : 27 February 2009 : by Reg Bryan

Customer Rating : 4/5

4 Star Rating

Getting much better. Staff seemed kind, and new aircraft was comfortable. Food was very good compared to many other airliners, and the service was what I wanted. A little more effort and it could become a 3 star!


CYPRUS TURKISH AIRLINES customer review : 9 February 2009 : by G Misioch

Customer Rating : 3/5

3 Star Rating

Ercan to Istanbul, Izmir and Ankara. Staff are generally friendly and the service is ok. Check-in at Ercan is always a bit chaotic. The food on board is standard, seating likewise. All in all a mid-range airline with a service on par with the standard in the Eastern Mediterranean region


CYPRUS TURKISH AIRLINES customer review : 8 January 2009 : by Bob French

Customer Rating : 4/5

4 Star Rating

CTA from Ercan to London Heathrow via Izmir in December and return. Flights on time, cabin crew polite and meal from Izmir to Heathrow was as good as any inflight food I have had.


CYPRUS TURKISH AIRLINES customer review : 4 October 2008 : by Pauline Robson

Customer Rating : 1/5

1 Star Rating

Cyprus Turkish Airlines to Dalaman in September. We would not recommend this airline. Our outward flight was delayed for half an hour whilst the aircrew tried to shuffle 20 passengers from the front to the back of the plane to balance the load. We also experienced double booking of our seats which were cramped and uncomfortable. Our return flight from Dalaman was a nightmare. This flight starts in Northern Cyprus, lands in Dalaman to take on passengers. The passengers getting on the flight at Dalaman are not issued with seat numbers and therefore it is a free for all as far as seats are concerned.




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