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Cyprus Airways Customer Reviews and Cyprus Airways Passenger Trip Reports



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Cyprus Airways Customer review :  2 July 2014 by J Lecanuet    (Switzerland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-LCA . Booked on purpose with Cyprus Airways because there was a direct flight from Zurich to Larnaca. A few days before the flight, I find out we have been diverted and we must now accept a stopover in Frankfurt, making our travel time 3 hours longer.



Cyprus Airways Customer review :  10 June 2014 by Alex Cutler    (Cyprus)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was travelling from AMS-LCA and the flight from Larnaca was delayed an hour or so. The Airbus A320 looked a bit old and overused. Even though the cabin crew were polite and helpful their was no in flight entertainment and the screens only came down for the safety video. In general the flight wasn't that bad and we did arrive on time despite the delay in Amsterdam.



Cyprus Airways Customer review :  4 April 2014 by E Clauss    (Switzerland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return FRA-LCA-FRA. Flight on time on both ways. Used to fly Cyprus Airways, it was never a highlight, it was convenient. Same as now, convenient flight schedule. Old plane, not clean - unfriendly flight attendants. Service non existent - inflight entertainment not activated on both flights.



Cyprus Airways Customer review :  7 February 2014 by Shrestha Lhanze    (Switzerland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-LCA return. We actually booked a flight for Saturday but it got cancelled and an alternative flight has been booked for Monday without offering any compensation. Food was terrible especially from ZRH to LCA. Trays were filthy, my tray was broken and I had the choice between put the food on my lap or use the other dirty tray. I will never book this airline again.



Cyprus Airways Customer review :  30 October 2013 by T Lord    (Cyprus)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LCA-LHR: comfortable seats, friendly cabin crew. Food was good, no movie screened and no duty free probably due to tough times Cyprus airways is going through, but overall a really good flight and would be a shame to see such a good airline close down.



Cyprus Airways Customer review :  23 October 2013 by M Montgomery    (Luxembourg)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-LCA - very impressed. Modern A320 aircraft, economy seats comfortable, good legroom, overnight flight leaves at a sensible time. Free newspaper too. Definitely the best way to fly to Cyprus. Need to book well in advance to get good fares.



Cyprus Airways Customer review :  8 October 2013 by Michaelides Ioanna    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Larnaca, 13/9/13. Absolutely shocking, my husband, I and our 2 children flew business class to the tune of 3000 and to say it was a disappointment was an understatement! Cyprus Airways have reshuffled business class to include twice the amount of seats as normal, making it roughly the same as economy but still charging business rates in order to increase revenue in this economic climate, little do they know they're losing customers big time! My husband's knees were touching the seat in front of him and he's only 5ft 10". Everybody in business class complained to the stewards who were most apologetic but for us the damage has been done. I will never fly Cyprus Airways again. In fact, I've just booked with BA for next August. One passenger quite rightly said "this is not business class, please don't insult my intelligence I've just come off a business class flight from New York!" Bad move Cyprus Airways, may I suggest you lose the genius that came up with that money spinner!



Cyprus Airways Customer review :  29 August 2013 by Marie Wishart    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Birmingham airport to Larnaca, flight CY7767, 3rd August. One of the best flights myself and 3 other family members have been on. Staff very friendly and helpful, food was very good and the in flight entertainment was great as it was two films we were waiting to see. All in all a great experience. Will be using again.



Cyprus Airways Customer review :  28 August 2013 by N Simonis    (Greece)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Athens to Larnaca on time (August 15) arrived ten minutes ahead of schedule, a new perfectly clean Airbus, and service with professional care. I read some negative comments however as a flyer I feel this can happen on all airlines. Yes, in this part of the world as a sales director flying frequently this is my choice.



Cyprus Airways Customer review :  31 July 2013 by Theo Chronis    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow to Larnaca. Plane was old, food was awful. Staff were indifferent, unresponsive and rude. Their excess baggage fee was double or more than three times than other airlines were charging at the time. It was close to impossible to find a company employee to talk to when I arrived in Larnaca. It damages the tourism to the beautiful island.



Cyprus Airways Customer review :  18 July 2013 by T Theod    (Cyprus)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Thessaloniki to Larnaca. Departed on time, aircraft A320 new and quiet, cabin was clean and comfortable as well. Staff very friendly, arrived 10 minutes early. Ticket price was reasonable although I booked it a week before my departure. By far the best flight I've had.



Cyprus Airways Customer review :  15 July 2013 by T Lord    (Cyprus)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LCA-LHR-LCA. LCA-LHR: Flight delayed 20 minutes. Drinks served twice, tasty meal served early on in the flight, good movie, friendly cabin crew and a good flight overall. LHR-LCA: Flight departed on time, friendly cabin drinks served once (ex. tea and coffee), really good food friendly service good movie and once again a really good flight! Cyprus Airways is definitely an airline to consider flying with!



Cyprus Airways Customer review :  8 July 2013 by R Rees    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown with Cyprus Airways for 20 yrs but this trip on 10th June 2013, Economy, LHR to LCA will be the last! So many delays, then when we board not a smile from the air stewards, they just all looked bored! The plane was old, no onboard entertainment - not even an overhead screen. The food was disgusting, I asked what it was and the steward said in a sarcastic manner - well it looks like pasta to me! I felt I was on a cheap budget flight. If you would like a glass of wine with your food that's 3 euros.



Cyprus Airways Customer review :  3 June 2013 by K Bikos    (Greece)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

RHO to ATH return. I have been using Cyprus Airways frequently on this route, the main and only reason is the convenient flight schedule and low fares. Given the chance I wouldn't use it at all. Boarding and ground handling ok. The aircraft's are not anything special and sometimes you get the feeling they have been rashly cleaned and overused. Crew attitude varies from neutral to bad and the service feels like being forced upon them. On-board snack and drink is worse than something you would buy on your way home from a street kiosk. Passenger magazine uninteresting, hasn't changed for months and most of them are worn out. However it departs on time and lands on time or even sooner. It's efficient but not an airline I would recommend for a pleasant experience though.



Cyprus Airways Customer review :  21 November 2012 by Peter Cullen    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Larnaca return. Both flights punctual and reasonably comfortable with a friendly and enthusiastic cabin crew. The seats were rather cramped for at 4.5-5 hour flight and both flights were full, so cabin space for baggage was at a premium. The food was OK, not great, but I have had worse on many occasions. The price was good and all-in-all reasonable value, a bit more legroom would be nice though.



Cyprus Airways Customer review :  1 November 2012 by Thomas Hansen    (Cyprus)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Larnaca to Rhodes in Business and was shocked to see seats smaller than on a charter plane. Captain and Crew only spoke Greek during the announcements and we were given the worst possible cold sandwich in Business.



Cyprus Airways Customer review :  11 October 2012 by J Makowski    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight London Heathrow to Larnaca. Flight took off around an hour late both ways but made up the time on the flight and arrived pretty much on time. Cabin smelt of toilets. Clean and tidy cabin but by no means a new plane - pretty old and worn inside. Service okay but food not good at all. Took ages to clear away after eaten food which meant even less legroom with the tray down with all the food plates/bowls on it. Disappointed by the entertainment - no TVs on the flight from Heathrow to Larnaca, this was only informed to us just before take-off with no explanation or apology offered. Cheaper airlines did not get my booking due to their lack of entertainment, I wouldn't have paid the extra to go with Cyprus Airways had I have I known theirs didn't work!



Cyprus Airways Customer review :  9 July 2012 by A Philippou    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-LCA-LHR. Clean, new airbus A320 both ways. Friendly crew and check in at both LHR and LCA stress free and friendly. In-flight catering could do with some improvement.



Cyprus Airways Customer review :  27 June 2012 by C Herodotou    (Cyprus)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Larnaca to Rhodes. Excellent flight, clean modern aircraft. Helpful crew. Departed and arrived early. Food was fresh and tasty. Seats comfortable with plenty of legroom.



Cyprus Airways Customer review :  25 April 2012 by Phivos Christoforou    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow to Larnaca Airport. Aircraft pretty close to duty free section of Terminal 1. Clean aircraft, quiet and comfortable with a good choice of vegetarian food. Early arrival in Larnaca. Friendly staff throughout the flight and extra service offered which was kind, was always being asked if I wanted a drink or something else to eat. Enjoyed my flight on A320-232.



Cyprus Airways Customer review :  6 December 2011 by L Christou    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from London Heathrow to the new Larnaca INTL Airport. No delay, friendly staff. We travelled on one of their new A320, as a part of their fleet renewal. They now have all brand new A319s and A320s. Good leg room, clean aircraft, and leather seats both in business and economy.



Cyprus Airways customer review :  20 October 2011 by G Shchegolev   (Cyprus)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LCA-ZRH Business Class, A320. Fairly new plane, clean and wide seats with adjustable backrest and lumbar support, headrests. During flight meals were served, apetizer was nice as well main course. Big selection of alcoholic drinks on offer.


Cyprus Airways customer review :  10 October 2011 by A Soufan   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BEY-LHR-LCA. BEY-LCA there is nothing much to say as the flight is only 25 mins long, aircraft an A320 with a new interior which looks smart, however leg room was a bit tight for me. A320 LCA-LHR was old and shabby from inside however legroom was not bad, food was terrible and very little.


Cyprus Airways customer review :  4 October 2011 by B Blinman   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Standards have fallen, it is now a budget or a package tour aircraft. No legroom, only 2 toilets for 150 passengers, quality of meals has been heavily reduced, one main course, only soft drinks with meals, all alcohol you pay for. The flight from Heathrow at 9.30 am was 1.5 hrs late for take off.


Cyprus Airways customer review :  7 September 2011 by Mike Epstein   (Israel)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Tel Aviv to Amsterdam return with one stop in Larnaca. I was satisfied with the comfort, food, numerous snacks, movie and friendliness of the flight crew. Larnaca is a lovely airport and an enjoyable stopover. All flights left on time.


Cyprus Airways customer review :  2 September 2011 by A Benenson   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Business

LCA-LHR. Business Class on smaller A320 plane, in 1D and 1F. 2x2 layout Business Class seats were much wider than normal and comfortable. Seats were clean, full working order, ample leg room and service was good. Orange juice and newspaper upon boarding, cabin meal was breakfast, it was perfectly acceptable, stewardess constantly offered me refreshments throughout the flight. Arrived at the airport an hour before departure, however they told us we weren't allowed to use lounge as flight was boarding in 25 mins. Flying Business Class on a 4.5 hr flight does make the difference, but its not good value for money.


Cyprus Airways customer review :  30 August 2011 by A Ioannou   (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Take off on time, service good, food ok, seat pitch suitable and aircraft was clean. Cabin crew was friendly and helpful. A family with a child asked if they could sit in row 4 and they accepted it along with my request to sit in row 5.


Cyprus Airways customer review :  14 August 2011 by A Pieridis   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Aircraft was clean. 5 am take off, crew served breakfast to a full cabin, cleared the tables and disappeared only to appear again not long before landing. It is not like me to turn down a hot breakfast but this one I had to let go. Bad by any standard. IFE was a short documentary. The screens stayed down to a little before landing. Sad that the airline of a country whose main industry is hospitality, can hardly maintain its three star rating.


Cyprus Airways customer review :  21 July 2011 by Mr Montana   (Cyprus)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

I travel regularly with Cyprus Airways. Planes are new and good quality and landings by pilots are always spot on. The Food is not that great and service is actually quite poor and stewards/stewardesses are not that friendly. I have chosen more regularly to fly with Aegean, the stewardesses are younger, friendlier and are always helpful/smiling. The Stewards/Stewardesses are the face of the company and it is about time Cyprus Airways has a major overhaul in this department.


Cyprus Airways customer review :  27 June 2011 by John Lancashire   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Have used Cyprus Airways for 14 yrs as I believe in giving money to the country that you go, but no more. Food always ok, room and seats always ok, normally on time. Hit and miss with crews for attitude, when joining the Sunjet air miles they don't say that free flights can only go from Cyprus and not to Cyprus, pay Cyprus Airways price then put on Olympic flight, no reason given. Executive lounge now like a takeaway cafe.


Cyprus Airways customer review :  13 June 2011 by Stefanos Kourkoulakos   (Canada)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Larnaca-Athens A320. Flight full, but it was possible to buy a cheap fare from the airline's website only a couple of days in advance. A good airline in terms of its low fare options, easy to use online ticket purchasing system, on-time departure and arrival, helpfulness of agents at the check-in point, and even quality of snack served for a short-haul flight - a fresh chicken salad wrap plus a cupcake to go with tea or coffee. Efficient in-flight service.


Cyprus Airways customer review :  7 June 2011 by P Constantinides   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Manchester-Larnaca return. Excellent service and clean comfortable aircraft. On time both ways. Book well in advance for the cheapest tickets!


Cyprus Airways customer review :  4 June 2011 by J Andrews   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

LHR to LCA return in economy. More economy than ever, as you now have to pay for alcohol. Food of mediocre standard. Online check-in easy and efficient at the desk. Staff mixed - some very pleasant and others going through the motions. A320 on this route seems very cramped. IFE ok but on a flight packed with children it would make sense to have children's films.


Cyprus Airways customer review :  30 October 2010 by Kevin Burrows   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

LHR to PFO/LCA. Delightful lady at check-in commented how tall I was and would I like exit aisle seats for my wife and I - which were duly accepted and allocated row 8 B/C. Upon entering aircraft realised that these were not exit aisle seats but no chance of changing them. We both had an uncomfortable flight due the lack of space between rows. On the return, phoned airline 24 hours before return and asked for exit aisle seats and was told, no problem consider it done - got to check-in, told lady that we had asked for extra leg room seats, she said no problem and allocated us row 8A/B. Informed lady that these were not exit aisle seats, but row 9 and 10 were - whereupon she disagreed and said that we were wrong. I explained we had sat in this row on way out and knew that they were not - she gave me look that indicated that she obviously knew better than us and so we sat in row 8 for another uncomfortable trip back. I think Cyprus Airways have a communication problem with the check-in people as they obviously have the wrong information. Not Impressed.


Cyprus Airways customer review :  28 October 2010 by J Nic   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR to LCA return. Apart from outbound and inbound flights being delayed by about an hour each, service was good. Check-in swift (I checked in online) and flights were smooth. Legroom and seat comfort are standard for economy with a PTV with a few movies, programmes and music - good enough for a 4-5 hour flight. The food onboard was lovely and cabin-crew well-groomed, polite and fluent in English and Greek.


Cyprus Airways customer review :  23 June 2010 by N Harrison   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR to LCA on to Beirut. First leg departed 30 mins late, and despite 5 hour layover in LCA during which the aircraft to be used was on the stand the whole time, we departed 45 mins late for a 25 minute flight. This was largely due to the absence of gate staff who sauntered along in their own time and the fact that locals were still allowed to board some 30 mins after the flight was supposed to close. Virtually exactly the same on the return journey. I have never been on air airline where the pilot gives either no explanation for late take off (however tenuous) or an apology for late arrival. Cyprus Airways ground staff and cabin crew were very poor in both attitude and service. Thankfully with the development of Lebanon there will be more alternatives. Cyprus Airways must remember that it is operating as a genuine scheduled airline rather that a holiday outfit.


Cyprus Airways customer review :  10 June 2010 by J Andrews   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Return trip LHR to LCA. Full A330 both ways and felt a little cramped but otherwise okay. Good food provided by cabin crew who were business like rather than friendly. IFE fine for a relatively short flight.


Cyprus Airways customer review :  31 May 2010 by Jan McGann   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Manchester to Larnaca. A320 a bit cramped but no more than any other economy class airline. The crew greeted us with courtesy. Once airborne, complementary drinks and snack, then a hot meal which was lovely and once again complementary drinks. Water also available during the flight. There has been criticism about cabin crew not smiling but that is not detrimental to the overall experience - they were professional and did smile. The safety information was delivered by video and demonstrated by crew and announcements delivered in excellent English. There was a movie screened. There is no extra charge for hold luggage.




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