CYPRUS AIRWAYS Customer Reviews and Passenger Trip Reports

CYPRUS AIRWAYS customer review :  15 November 2009 by S Mladenovic   (Netherlands)

AMS-LCA-AMS, LCA-DXB-LCA, I generally only fly Cyprus Airways as a last resort despite the fact its the only airline that offers a direct flight from The Netherlands to Cyprus. Planes are modern (A319, A320) but dirty and somehow uncomfortable. Service leaves a lot to be desired : food does not reflect price and the cabin crew tends to get more panicky than passangers during turbulence. On a flight to Dubai, during a brief moment of turbulence, I overheard a stewardess saying that she was going to faint! I think this is linked to poor training. Cabin crew are usually friendly if you approach them nicely and quite generous (you can get away with an extra drink or two). In flight entertainment is decent, but nothing outstanding.

CYPRUS AIRWAYS customer review :  20 October 2009 by Steve Fraser   (Cyprus)

LCA-LHR. Very little room to manouvre in seat 11H. IFE did not work and when asked if I could move to one of the few empty seats, was rudely told no. Food was inedible, and only 1 drink on a near 5 hour flight. Cyprus Airways used to have a good reputation - I for one will never fly with them again.

CYPRUS AIRWAYS customer review :  18 September 2009 by M Heather   (UK)

STN-LCA. Grumpy cabin crew, inedible, tasteless and lukewarm (at best) food. Cabin too hot, and when asking the flight attendant for the third time to do something about the temperature in the forward part of the economy cabin, she suggested I might be warm as I'd had the temerity to have a glass of wine. She got short shrift (but politely), a lesson in physics (hot air rises, so why was I cooler standing up in the never ending queue for the loo at the back of the plane than sat in my seat?) and a request that she walk slowly from the rear to the front of the plane, and that she pay careful attention to (a) the temperature change at row 13 and (b) the smell of hot bodies forward of row 13. She might also have wanted to use her eyes to notice all the forward economy passengers continually trying to get more air out of the air vents. I'd like to report on the return trip, but Cyprus Airways were running 2 plus hours late so we asked, and astonishingly they agreed, to transfer us to British Airways. Who were delightful.

CYPRUS AIRWAYS customer review :  29 August 2009 by Tony Holt   (UK)

Manchester-Larnaca return Food okay, seats okay, staff fine. Web check in good and good times departing Larnaca avoiding the mass UK late afternoon departures and associated crowds.

CYPRUS AIRWAYS customer review :  13 July 2009 by A Austin   (UK)

OAPs travelling Manchester - Larnaca return. On getting to the front of the check-in queue the check-in supervisor noticed that my wife had a painful back condition and arranged more comfortable seats for us on the outward and return flights. A320 was clean and comfortable with sufficient legroom. Safety announcement was brief but adequate, and there was a marked minimum of annoying frequent announcements in singsong voices. The flight attendants were fine, offering people different seats to give them more room at one point. We were pleasantly surprised at the standard of food. It was nice to see attendants topping-up peoples' drinks at the front after the trolley service had finished. On disembarking I thanked them for their good service; not something I do very often. Nothing on the return journey caused us to change our minds, our worst experience being a po-faced check-in girl at Larnaca.

CYPRUS AIRWAYS customer review : 24 April 2009 : by Frank Alexander

Customer Rating : 2/5

AMS-PFO return economy. Both flights late. Cabin crew friendly but inefficient. Drink service very poor. Food shocking. Seats not suitable for 4+ hour flight - no head rest. Overall, poorer than a charter flight. Would not recommend this airline.

CYPRUS AIRWAYS customer review : 20 April 2009 : by M Kyriakides

Customer Rating : 3/5

Economy LHR-LCA-LHR on A330. On both flights the crew were attentive and pleasant despite the midnight to dawn flights. Seats were comfortable and leg room spacious. The meals provided reflected the current cost cutting exercise of the airline; it was not the small size of the meal that mattered but the uninspiring way that it was put together. Perhaps Cyprus Airways would benefit from studying the meals of Austrian Airlines/Lufthansa : simple yet tasty.

CYPRUS AIRWAYS customer review : 8 April 2009 : by S Jacques

Customer Rating : 3/5

LHR-LCA Business Class. Bigger seats than BA but staff a little curt, service from CY is always a bit hit and miss and doesn't compare to BA customer service, always tempted by the fact that the seats are bigger on CY.

CYPRUS AIRWAYS customer review : 24 December 2008 : by J Ibrahim

Customer Rating : 1/5

Jeddah to London Via Larnaca. Our flight on the 15th December was delayed from Jeddah, as the inbound flight into Jeddah was late. We arrived into Larnaca and although our flight had not departed we were told that the captain had made a decision to leave without us passengers. There was no responsible person available to speak to at the airport and after 2 hours a junior member of staff came over to speak to us. From my personal mobile phone I contacted the British consulate and it’s only then that Cyprus Aairways spoke to us with any respect. We were given no explanation as to why the original flight we were booked on left early without us passengers. This flight actually arrived into London Heathrow 15 minutes before its expected time of travel.

CYPRUS AIRWAYS customer review : 22 December 2008 : by Z Ahmed

Customer Rating : 1/5

LHR-LCA-JED. Initially at time of booking we had 5 hour wait at LCA, then this was changed on to 7 hours - on the day Cyprus airways increased it to 10 hours stating that they were waiting for passengers from Manchester to join the flight. Outbound return flight - I paid extra to arrive at LHR via outbound journey with only a 1 hour connection time at LCA, but flight was delayed from JED as Cyprus Airways arrived at Jed late, and as we returned to LCA with only 30 mins before dep. of LHR flight from LCA we were denied boarding, even though we paid extra and there was ample time to change to LHR aeroplane. We were then told to wait 10 hours for next flight. Luggage was lost on outbound flight and delivered after continuous telephone calls and faxes after 5 days. Major inconvenience is all the long waiting in the heat. No hotel is provided and transit staff are very unco-operative/ and not at all understanding at LCA.

CYPRUS AIRWAYS customer review : 9 November 2008 : by C Thomas

Customer Rating : 1/5

LHR/LCA. Flight out A330 very comfortable FA very attentive, although nearly 2 hour delay. Return flight A319 was a nightmare very cramped, we were travelling with my daughter, her husband and two grandchildren aged 2 & 4 they were placed in the back row where the seats do not recline. The stewards on the flight were also not in the least bit friendly. I have flown with Cyprus Airways approx two years ago and they were lovely but not any more.

CYPRUS AIRWAYS customer review : 15 October 2008 : by Malcolm Le Grand

Customer Rating : 2/5

Business Class from Heathrow to Larnaca return. I found check-in procedures disappointing at Heathrow and Larnaca - there was no special Business Class check-in so we had to queue in the normal way with Economy. On our return a substitute aircraft of Hellas Jet was used which did not have Business Class facilities - without any explanation or apology. Food on the way out was not great and only fair on the return. The aircraft used on the return appeared to be a very old Airbus 319.

CYPRUS AIRWAYS customer review : 12 September 2008 : by A Stylianou

Customer Rating : 4/5

I found favourable prices for two separate trips in June and August. The cabin crew on all flights were attentive, and some even managed a smile. My wife and daughter's pre ordered vegetarian meals were brought with efficiency. I hope that this improvement in service continues.

CYPRUS AIRWAYS customer review : 17 May 2008 : by Mike Hurst

Customer Rating : 2/5

LCA-LHR. A330 was full, seating in Y class was cramped. Little choice of meal and just dumped in your lap. Cabin crew harassed and non communication with passengers. One passenger fell ill requiring oxygen, cabin crew vanished, passengers milling around, and when crew arrived seemed to very little knowledge of first aid. (no problem with language as passenger and those around him spoke greek). Eventually passenger recovered with assistance of a doctor and a nurse, no call made for them, and crew decided to then turn up and offer help.

CYPRUS AIRWAYS customer review : 30 April 2008 : by R Peters

Customer Rating : 3/5

LHR-LCA, LCA STN. Flight out was on A330 with a reasonable choice of individual seat back inflight entertainment. Flight back on cramped A319 and poor inflight entertainment as I had no film soundtrack from my seat. As a general schedule service I found Cyprus Airways gave a fair service at least two complimentary refreshments, no choice of meal just what you are given! All in all an average experience given in the economy Apollo Class.

Cyprus Airways - by R Schuiling

31 March 2008  Customer Trip Rating :

The worst service I received from an airline. BEY-LCA-AMS on Cyprus Airways, and had to go through the transfer desk in LCA. When I asked if my baggage did go through the answer was: "How can I know". When I asked if this is normal service (work for KLM myself), the answer was literally: "If you don't like it, you can fly with someone else". Met not one person nice throughout the journey, at check-in, at transfer, and also not on board the aircraft. Seems like the staff is forced to work for this airline.

Cyprus Airways - by Tom Maule

15 February 2008  Customer Trip Rating :

PFO to LHR on a flight aranged by my insurance company following a hospital stay in Cyprus. Despite being told by my insurance company that Cyprus Airways knew, and although I was able to walk, I had to stand for over an hour at check in because ground staff had to enter details manually into their computer system. Flight on an older A320 instead of the usual A330 and a bit cramped at the back of the aircraft. IFE screens were poor and badly placed. No overhead locker space nearby as the crew had used them as storage. Food and service OK, but crew not the happiest bunch. Biggest problem was the inability to steer their trolleys and the kept crashing into seats or rolling back because they didn't bother to lock them.

Cyprus Airways - by James Russell

21 January 2008  Customer Trip Rating :

I have found Cyprus Airways to be a reliable and comfortable airline to fly with. A330s used on the LHR route are preferable to BA alternative, with seat-back entertainment systems that work roughly 80% of the time. The lower-spec planes used on the Stansted and Manchester routes can be a little cramped after five hours. The onboard service has good food, even if the staff aren't the cheeriest bunch. The airline is accommodating to last minute changes of itinerary - changes can be made by telephone at relatively low charge. The frequent flyer scheme is very generous. A word of warning is they do seem to have a habit, particularly on the Manchester route, of changing the flight times by up to twelve hours in the week leading up to the flight, although they have always been accommodating in re-routing me when necessary.

Cyprus Airways - by S Goddard

17 October 2007  Customer Trip Rating :

London Heathrow to Larnana return business A330. I chose CY as they were £200 each cheaper than BA. On this route they have a superior product than BA. Plenty of cabin crew, plenty of attention and good food and drink. Entertainment on individual screens and good audio and video choice. Ground handling at LHR was good (BMI handling ) and although the flight was late from LCA, the ground handling was also OK. On both flights they held the economy px and let business off first. Arriving at LCA business had a bus to ourselves. There is only one lounge at LCA covering all airlines so it can be packed. I Would definitely recommend them and would now fly with them over BA.

Cyprus Airways - by C Winkler

23 July 2007  Customer Trip Rating :

Using CY for more than 10 years to fly AMS-PFO with our kids. Excellent aircraft (A 330), good service/meals, good flight entertainment. Can't tell any difference to LH or KLM. Hardly any delay. Sometimes check in in PFO is time consuming, but overall very good service.

Cyprus Airways - by P Kavlomenos

4 July 2007   Customer Trip Rating : not supplied

LHR-LCA on a A330 - a very pleasant experience. Decent meal, plenty of drinks, PTVs, clean cabin, friendly and attentive FAs. The only drawback was that the sound in some seats wasnt working, which spoiled the whole IFE experience.

Cyprus Airways - by Mike Sims

5 May 2007   Customer Trip Rating : not supplied

Our holiday plan was to fly from Stansted to Paphos. The travel company rang 3 days before the holiday to inform us that they had been told that due to one of Cyprus Airways planes being taken in for maintenance, we would have to fly from Heathrow. We were told to still turn up at Stansted as buses would be provided to transfer us to Heathrow. Looking around when we got to Stansted there were only about 60 passengers for the flight. At Stansted, passengers waiting there who had booked direct with Cyprus Airways were told for the first time of the airport change, the airline had not bothered to contact them. Clearly, they were not happy. We were told the return flight would be back to Stansted. The transfer encountered the usual congestion on the M25, including an accident which made us increasingly late for check in. This resulted in a huge queue and no chance of decent seats. Worst of all, Cyprus Airways staff at the check in told us that the reason for the Stansted cancellation was due to insufficient passengers to put a plane in there- why can't people be honest, the truth is more acceptable! Flight outbound was on the A330 airbus which was excellent. Very bright and clean interior, comfortable seats, happy and accommodating cabin staff, couldn't have asked for better. Return flight to Stansted was delayed by one hour (no reason given) and we were sitting on the plane for that hour just waiting to go. Flight was on an A320 which was looking slightly worn and tired, cabin staff on the whole were helpful and accommodating. However! One of the two toilets at the rear was put out of order resulting in huge queues for the one remaining toilet, which inconvenienced passengers sitting in aisle seats, and cabin staff trying to get drinks and meals services organised. The frustrating part was that the Cabin Manager was adamant that the front toilet in Business class would remain exclusively for the only two passengers in there. A whole plane load of passengers inconvenienced by this decision which we felt was a poor one with no common sense being used!! Apart from that, an uneventful flight.

Cyprus Airways - by S Philpots

6 March 2007   Customer Trip Rating : n/a

Cyprus Airways ground check in staff are the, most uncooperative and downright rudest airport staff I have ever come across in all my time of flying, Although we had arrived to check in over 1 hour before the flight we were told by the checkin staff that boarding was finished. There were 4 of us and we asked if we could board the plane because there was still just over an hour to go. The lady supervisor became very rude and started shouting saying it was all our fault we should have been there earlier and anyway it was full, there were no more seats. (which proved that they had overbooked and we were the ones to get dumped). For an hour we tried in vain to reason with them but Cyprus airways staff totally ignored us, they didn't want to know. This same supervisor even came into the office where we were trying to sort out a way of getting home and tore the staff member off a strip for talking to us. To cut a long story short we managed to get a flight with AJet but instead of landing at Heathrow where we were being met we had to land at Luton. But they were very helpful and even tried to get some discount from Cyprus airways for the extra £790 we had to spend on the new tickets, however they just totally ignored AJet as well and wouldn't even talk to their supervisor. I have been trying for 6 months to get some sort of compensation from them for overbooking the flight, leaving us stranded in Cyprus, being extremely rude, and putting us, especially the two ladies we were with, through worry and stress, but once again they have totally ignored me.

Cyprus Airways - by C Hoblyn

1 November 2006

If you are flying Cyprus Air make sure that you arrive 4 hours before check-in at Larnaca airport - on arrival yesterday two hours before the flight departed, with 5 of us (three children under 9) , we were informed that we could not sit together, after an hour of battling we managed to arrange two seatings of 3 and 2 , acceptable but not ideal, the staff were unhelpful and surly and it was only through my persistence that the arrangements were changed - on the flight it appeared that most families were split up. Once on we were told that the in flight entertainment was not working, the food was not good and the plane was filthy - all in all not a positive experience. I should say that I have never sought to complain about an airline before but I feel bound to warn other families of this experience so that they can try to avoid such angst at the end of a holiday.

Cyprus Airways - by David Ellis

27 September 2006

LHR-LCA Apollo (business class). Check-in at both LHR and LCA was quick and courteous. BMI lounge was actually rather quieter (and pleasant) than Cyprus Airways' lounge at LCA. There was a one hour delay in the flight out which didn't seem to merit an explanation from the flight deck but otherwise FAs were friendly and attentive. A non-alcoholic drink was provided prior to takeoff both outward and inbound and FAs were generous in topping up glasses throughout the meal service. The meals themselves were a bit above the average economy class fare but let down by the usual overcooked main course. Seats (1G and 1H) were very comfortable, IFE adequate for a 4.5 hr flight although not functioning on the outward journey. Given that we paid 415 GBP for a return tickets, I'd say that this is good value business class. I'd definitely use Cyprus Airways in the future.