COPA AIRLINES customer review :  9 March 2010 by Peter Harrison   (UK)

PTY-MGA return February 2010 as partner airline with KLM. Excellent service from crew, good snacks for a flight taking just over an hour. Could not fault in anyway.

COPA AIRLINES customer review :  1 March 2010 by N Yu   (USA)

IAD-PTY-SJO Canceled Due to Weather. We recently spent two miserable days at the Dulles (IAD) airport due to Copa's refusal to cancel their flights until the last minute. We even called and told them at the Dulles Airport was closed yet they refused to cancel their flight! During those two days we waited in long lines for hours with other confused passengers and were given the run around by both the Airport and Call Center agents regarding our flight status. End Result - given option to fly out 4 days later with no change fee. We gave up and went home. We have not received any compensation from the airline for meals we ate during the two days or for our flight which was canceled. Not to mention the fact that we lost our vacation package we had booked in Costa Rica.

COPA AIRLINES customer review :  18 February 2010 by A Tello   (USA)

MIA-PTY-LIM return. As a Onepass Gold Elite I was upgraded on all 4 segments - Check in and cabin crew friendly. Meals in business class are not impressive. All four flights on time or early. Seats in business class on a 737 are standard USA domestic first class seats. Miles posted quickly to my Onepass account. Price for the trip was very good.

COPA AIRLINES customer review :  17 February 2010 by J Adams   (USA)

Panama to Washington DC cancelled due to weather in DC. Copa arranged for a hotel complete with meal vouchers and then paid for dinner the night of the rebooked flight due to a very late departure time. Overall, I was pleased with the manner in which Copa handled the already stressful situation.

COPA AIRLINES customer review :  7 January 2010 by S Jayachandran   (USA)

Panama back to Los Angeles. The airline was supposedly rerouted via El Salvador for refueling reasons. The other passengers and myself did not know about this till on board. Also no blankets or pillows given out. Flight arrive 1.5 hours late. Not good at all.

COPA AIRLINES customer review :  8 December 2009 by S Blinov   (USA)

Nine people in my group. Flight from Dulles to Panama to Santiago Chile. Flight cancelled due to maintenance. Sat in airport for 10 hours before assignment to an alternate flight. Arrived Santiago 12 hours late. Our group lost over a 1000 US dollars in hotel and tours. We asked for compensation. COPA Airlines refused to take responsibility blaming Dulles International Airport for the cancellation. Not even a free drink on the return flight. Next trip to Chile will travel on an alternate airline.

COPA AIRLINES customer review :  5 December 2009 by Jose Chavarria   (Costa Rica)

August 8, due to a mechanical failure, arrived 5 hours late at Lima and had to show up for a business meeting same morning without any sleeping. September 18. Due to mechanical failure my flight from Buenos Aires to Panama was cancelled. Missed my connexion and arrived about 8 hours late to my final destination. November 13th was coming from Santiago, Chile. Due to mechanical failure, we went back to Santiago after two hours in the air. Missed my connexion again and arrived 8 hours or so later. November 20th was coming from Guayaquil, Ecuador. Flight was OK, but then my next flight to Costa Rica got 9 hours delayed, guess why, mechanical failure. November 23th. Flew to Bogota, my luggage did not made it until next day. December 4th, flight 491 delayed (two hours they say) due to, yes, mechanical failure. I already missed my connexion, another 8 or so hour late, in the best of the cases. This is the worst airline I've ever flown.

COPA AIRLINES customer review :  29 November 2009 by F Schreiber   (Panama)

Just took a round trip to Santiago Chile flying business class on a 737. On time departures and arrivals, friendly staff and clean cabin. Food and drink service was very good.

COPA AIRLINES customer review :  19 October 2009 by Patrick Lorenz   (Mexico)

CUN-PTY-Santo Domingo. I liked Copa very much, only the seats could be better. The food was excellent and the FA very good. I recommend them and flying in latin America you should choose a good and safe airline, Copa is a very good choice.

COPA AIRLINES customer review :  27 June 2009 by Brad Blacklaw   (Australia)

MEX-PTY-HAV return. Had to use them as due to the swine flu, couldn't fly direct from Mexico. They were 737s so not too bad. The flights were full in both directions. Cabin crew were ok and food ok.

COPA AIRLINES customer review :  27 June 2009 by Brad Blacklaw   (Australia)

MEX-PTY-HAV return. Had to use them as due to the swine flu, couldn't fly direct from Mexico. They were 737s so not too bad. The flights were full in both directions. Cabin crew were ok and food ok.

COPA AIRLINES customer review : 28 April 2009 : by J Nikolova

Customer Rating : 1/5

JFK-PTY. Another case of oversold flight and incompetent staff. After waiting for 40 mins at the counter and asking a couple of times what the issue was, we were told there is an "error in the computer". After another 20 mins we were checked in, on seats different from the ones we reserved - the last row, right next to the toilets.It turned out these seats were double booked as well, so we had to go through discussions with the flight attendants.

COPA AIRLINES customer review : 15 April 2009 : by Tim Brown

Customer Rating : 4/5

LAX-PTY-BAQ. I have flown Copa 2 times a year since 2003 from LAX-PTY-BAQ roundtrip. The seats are uncomfortable for a 6.5 hour flight and little leg room, I am 6 feet tall. Food is usually good, drinks are limited and service is good on the plane and at the Copa Airlines counter. Never had a problem with delayed flights, missed connecting flights, being bumped or put on stand-by. Copa gives you your boarding pass for PTY at LAX so you don´t have to touch your luggage or check-in again, a very nice feature. Movies, food, drinks, blankets, pillows and 2 pieces of checked luggage are still FREE on Copa! (well you don´t pay extra)

COPA AIRLINES customer review : 6 April 2009 : by A Souza

Customer Rating : 4/5

VLN-PTY-HAV-AUA. FAs are kind, food is ok on short flights! Seats are a bit hard. On the leg PTY-HAV I booked my seat online and when I arrived they gave me then a seat on the business class!

COPA AIRLINES customer review : 19 January 2009 : by A Christopher

Customer Rating : 4/5

POS-EZE via PTY return. Good service all round. Modern clean aircraft, with friendly bi- lingual (mostly) crew who were helpful. Food on both sectors and two choices. Drinks however were only offered at meal time. Check in at POS was ok. The stop in PTY on both sectors was also fine. PTY is quite a nice airport and one that allows you to walk from one gate to the next without having to clear customs/immigration. Check in at EZE was a bit more chaotic with long lines and not many agents. Upon check in I was then asked which bag I wanted to check as priority as only one bag is guaranteed to your destination. This puzzled me as it was not the procedure on the POS-EZE sector. I however was lead to realise that all Argentine airports can be a bit chaotic.

COPA AIRLINES customer review : 9 January 2009 : by J Campos

Customer Rating : 4/5

GDL-PTY-GDL new E190 - weekend getaway from Guadalajara, MEX to Panama City, PA for New Year's. Check in was swift as no one on line and GDL agents were professional and personable. 3hr30min flight was comfortable in 2x2 configuration with ample seat pitch. Chicken or pasta options and beverages at no additional expense on both legs. Great aircraft (wife thinks of it as the Ken and Barbie jet) which avoids the long queues at the baggage pickup carossel. PTY airport is efficient and check-in was a breeze. Would fly them again even if slightly higher than competition.

COPA AIRLINES customer review : 16 October 2008 : by Tony Locantro

Customer Rating : 4/5

PTY to LAX B737-800 economy class. I was impressed with how quickly the line moved at the airport. The flight was held up by searches at the airport gate and misunderstandings re duty free perfumes caused some heated moments. On my flight I was fortunate enough to have reserved an exit seat and was reasonably comfortable on this flight. FA's were more bubbly then previous flights and seemed to be enjoying their night. Food was average, however Copa's drink service is excellent. Not speaking Spanish I did struggle at times, especially with the immigration forms but I am sure these issues will be rectified. I rate Copa now a 3.5 star airline, the 4 stars on this trip was the lucky exit seat.

COPA AIRLINES customer review : 14 October 2008 : by R Martins

Customer Rating : 4/5

MAO/PTY/MAO. My first flight with Copa airlines was on board a Embraer 190. The outbound onboard service was poor, but compared to the brazilian companies, it was ok. Maybe because of the time flight leaves Manaus - at 5pm - but anyway, compared to the service of the brazilian companies that departs at the same time, it was ok. The return trip started at 11:30am and to my surprise there were "hot food" to eat! It was a pasta, very simple but after flying within Brazil eating cereal bars and cold sandwiches, a hot service was very nice. The crew again was polite and nice to everyone. So, when flying to any Copa Airlines destination from Brazil, ask for the option to fly via Manaus. The flight is shorter (only 3h20m flight to Panama) and is a good option.

COPA AIRLINES customer review : 6 October 2008 : by Alejandro Canton

Customer Rating : 4/5

PTY-CNF return. COPA recently added this route so both legs had less than 40 passengers. FAs at ease, one even helping a passenger to fill out an immigration form. Entertainment system on the below average level for an almost 7 hours flight both ways. Appreciate the free spirits, meaning wine with meals. Was impressed by the Panorama inflight magazine. Word of caution - make sure your yellow fever shot is valid 10 days before your arrival in Brazil. And, since Nov. 1 it is also required to enter Panama. Arrival and departure from CNF is late midnight, but the Executive Bus has altered its schedule to handle passengers from this flight. Nice touch!

COPA AIRLINES customer review : 18 September 2008 : by Alejandro Canton

Customer Rating : 3/5

PTY-LAX. Flight smooth enough and usual free drinks were available with two rounds at the beginning of the flight and one two hours before arrival - included breakfast-snack. Dinner was not very appetizing. I wish their routes to the US were not red-eye flights. It would make them more enjoyable. Arriving in LAX may be annoying as the immigrations officers just take off in the middle of the process, leaving just a few to handle a long line of passengers. This takes place a bit after midnight.