COPA AIRLINES customer review : 2 September 2008 : by K Georgiana

Customer Rating : 5/5

LAX-PTY-SCL. Was upgraded on the second leg there, and both legs back, because of my NWA Elite Status. This was surprising since Northwest won't even upgrade their Elites on international flights. Business class was great. Lots of good food selection. Friendly FAs. Movies were older, though, and the seats did not have individual television systems. Otherwise, perfect flights!

COPA AIRLINES customer review : 17 June 2008 : by John Little

Customer Rating : 4/5

Havana via PTY to Port-of-Spain. Check in at Havana was a little chaotic with a long line but no major problems. Flight from Havana was on a 737-700 and almost full. Flight was ok with FA's a little harassed by awkward passengers but pleasant enough considering and we also got a snack and drink. Only had 90mins for connection at PTY but this wasn't a problem as I just went from one gate to the next for connecting flight. Plenty of cafes/bars and lounges etc at PTY so no problem there. Flight to POS was on an an almost new Embraer 190 which was just over half full and again FA's were polite and we got a decent meal and drink on this leg as well. Plane had plenty of room and was a pleasant flight. On return I arrived at POS check-in early but there was only a small queue and again flight back to PTY was good - was a shame the flight was again only just over half full as its a good service on that route. After staying a few nights went back to PTY airport for flight to Havana and arrived early but there was no real need as there were plenty of check-in desks and only a small queue. If using COPA again I would pre-check in when leaving from Havana if you can. As commented previously they advise to arrive 3 hours early but on most of my flights there was no need to be so early but I guess it depends on which route you're flying as to how early you should turn up. Service was better than I expected and I would fly with COPA again

COPA AIRLINES customer review : 10 May 2008 : by N Polikoff

If you have flown in business class on the Embraer 190, please post information about seat width and pitch. I am considering it for PTY-LIM.

COPA AIRLINES customer review - by R Rodriguez

16 April 2008  Customer Trip Rating :

MIA to PTY return. The check in process was quick, with minimal lines at either end of the trip. The only annoyance was that it was too quick in that they advise you to show up 3 hours early for any international segments. As such, there we were sitting at the gates 2 hours early. The flights were pretty good, hot meal service. Both flights had a choice of entrees. Seats were tight, and if you have a window seat, you'll be in a 'hole' for the 2.5 hours of the flight. Pricing was right, and as I watched the prices almost daily fluctuated about $50 from high to low - with no patterns evident. Inflight entertainment was standard tv monitors every 10 or so rows, with a movie shown each way.

COPA AIRLINES customer review - by C Fromel

12 April 2008  Customer Trip Rating :

I had a quick Panama City-Orlando trip. I was flying with a 4 month old and a 2 yr old. Not only did I receive a child meal for my 2 yr old (nearly unheard of now), but there was a wheelchair waiting to escort me and the 2 children to customs in Orlando since the stroller isn't brought up. Through the flight the staff was very courteous to my screaming 4 month old and asked if we needed extra water and juice. The same went for the ride back. We were allowed to board first (priority boarding, which again is not heard of with other airlines) another child menu. Leg space is minimal, but with attentive staff, I'm not complaining!

COPA AIRLINES customer review - by P Sorenson

9 March 2008  Customer Trip Rating :

Purchased ticket from Cancun to Panama in January for flight in March. Arrived to the airport and told that the flight was oversold - this after standing in front of the check-in counter for a long period of time with lots of typing and "checking" going on. Only after I asked, was I informed that they were looking for someone to volunteer seats so we could fly! Ignorant customer service people - no solutions or customer service oriented. They bumped us to a flight several hours later - turned into an overnight ordeal (we were flying to Buenos Aires) and we had to re-arrange airport transport and hotels in the meantime.

COPA AIRLINES customer review - by R Haney

26 February 2008  Customer Trip Rating :

Constant problems with Copa airlines in terms of service and efficiency. Most recent flight bumped to standby, tickets purchased in November - no explanation, other than to say it was random. Got assigned seats, on plane 40 minutes - Copa switched planes, had to disembark, no explanation, nowhere to get drinks. Second plane, very hot the entire trip, beverages limited to one small glass entire trip. Spend the extra money, fly another airline. Copa is Panama major airline so they have you over a barrel in terms of flights offered. Some staff however are very courteous and helpful.

COPA AIRLINES customer review - by Andrey Gerasenkov

19 February 2008  Customer Trip Rating :

JFK-PTY-SCL in Economy. Both legs on newer 737-700. JFK to PTY the service was non-existant: some food literally thrown at us, bathrooms were dirty and smelly, and FA's who disappeared right after collecting garbage, were grumpy. The second leg was the opposite - nice, smiling and cheerful FA's, excellent food, free alcoholic and non-alcoholic beverages (non-stop). This made the 6-hour flight feel shorter than the previous 5-hour flight. I cannot recall when (if ever) I encountered an economy class service which was this good! The seat pitch is the usual 32", the movies were presented on overhead LCD screens. If it wasn't for the JFK-PTY leg, the airline would receive 5 stars from me.

COPA AIRLINES customer review - by Cory Bunyard

10 January 2008  Customer Trip Rating :

Lax to Rio via Panama City was ok - nothing spectacular, nothing terrible. I have however been having a horrible customer service experience with the airline since. I cancelled my return to LAX to spend holidays here. At the time of cancellation I confirmed with the agent three times that I would have the value of the ticket for one year, and would just need to pay the fare difference to return, and after 30 days a 125 dollar change fee. Now that 30 days has passed I am being told that the value of my ticket has decreased and there is a set fare difference, and after Feb 8th, it will decrease again. I have had a very difficult time communicating with the airline and getting a clear explanation and keep getting pushed off to another department or just not answered. My main complaint is that I was very clear about understanding the fare rules when I cancelled, since I am an experienced traveller - and now the rules are changed with no explanation, documentation, etc. I have accepted that there is no customer service for this airline (25 days through email) and will most likely never use Copa again.

COPA AIRLINES customer review - by Luke Smith

3 January 2008  Customer Trip Rating :

Washington Dulles to Bogota, via Panama return. Economy class has tight legroom and uncomfortable, while business class has leather seats and is quite comfortable. The seats and service in both classes were similar to Continental domestic product. The food was awful on all flights. There were movies with free headphones on the flights to/from the US. Other than an hour delay from Panama to Bogota, the flights were on time. Nothing special but just as good as USA carriers (which is not saying much).

COPA AIRLINES customer review - by Alejandro Canton

9 December 2007  Customer Trip Rating :

Pty-IAD. B737-700 clean with two rounds of drinks plus dinner and a later snack. The plane was about 75% full. IAD-PTY. Same plane, quite empty. Started meal and drinks service two hours after take-off. I was quite hungry since taking off from Dulles is at 5:43a.m., which turns this flight into a red-eye flight - in the airport very early, no real previous sleep etc. Only one drink pass. Guess that the crew wanted to take it a bit easy. The flight back and forth is a bit past four hours each way. Since they joined SkyTeam - I stand corrected, not Sky Alliance - they still maintain their free alcohol policy. Hub in PTY very smooth, the same as immigration procedures.

COPA AIRLINES customer review - by Kenneth Mackie

23 September 2007  Customer Trip Rating :

PTY-EZE-PTY. Tocumen Airport is a great improvement on 2 years ago and the check in for Elite Access was swift and friendly. The planes used were 737-800, modern and clean although too "tight" really for a flight that is not far short of London-New York run. FA's friendly on both legs and free bar service. The food however was dreadful. Outbound lunch was a mean salad, congealed pasta and dessert, a packet of Oreo cookies. A warm sandwich served before arrival. Plane was late into EZE, then they couldn't get the airbridge to connect so we waited 15 minutes to be collected by bus. The return trip started with arrival at EZE to be told that the incoming flight from Panama was delayed due to a technical fault and had been reprogrammed for 0530 the following day. However the Copa staff at EZE were apologetic and very friendly, and I was sent in a taxi to a 5 star hotel in the city, lunch and dinner included and then collected in the early hours for the flight back to Panama. Slept for several hours, however no pillows or blankets made it less than ideal. And the breakfast was another dreadful meal - this time a congealed omelette. Arrival in Panama after a 17 hour delay to be greeted with a 35 minute wait to clear immigration. On the plus side, friendly staff, on the minus too small an aircraft for the flight time and dreadful food. Copa is investing over $350m this year and some $250m in 2008 according to reports. It is expanding mightily but I feel that a few Dollars more on passenger comfort would be really well spent.

Copa Airlines review - by C Spicer

2 September 2007  Customer Trip Rating : n/a

Correction to Alejandro Cantons post in June 2007. Copa is not a part of Star Alliance, it is partnered with Continental and Northwest, it is slated to join Skyteam.

Copa Airlines review - by Alejandro Canton

10 August 2007  Customer Trip Rating :

Copa Airlines won Best Central American airline in the 2007 Skytrax Survey. Just returned from a short trip PTY-SJO. Embraer 190, though slimmer than 737-700s and 800s have the advantage of 2x2 seating, which are wider and more comfortable in coach. For such a short flight we were offered ham and cheese wraps plus drinks, which included spirits. No inflight entertainment; so, bring your IPod. Their Panorama magazine is good short flight reading. The main FA speaks English fluently and the FAs were efficient. No time to engage in "friendly" chats on a full plane. A note of caution, for some reason Costa Rica does not allow their airport departure tax to be included in the ticket price. And I saw quite a few young American tourists who had spent their last penny and were having difficulty to round up the US$26 airport tax. And at the hotels this is not mentioned.

Copa Airlines review - by Morgan Wallace

27 July 2007  Customer Trip Rating :

LAX-PTY return. Boeing 737-800 if I'm not mistaken. The plane is quite narrow for such a long flight meaning that you'll not get enough seat- width. As for legroom, don't expect much even if you are medium built. The flight attendants were relatively friendly although their English was a little poor - they let you keep the headset as a souvenir. Overall if you don't expect too much I guess you won't be disappointed apart from the small planes of course.

Copa Airlines review - by Alejandro Canton

14 June 2007  Customer Trip Rating :

PTY-LAX return. The usual B737-800. In general a bit too "tight" for a 7 hours flight. After having joined Star Alliance, it still offers free alcoholic beverages on coach as well as free take-away-as-souvenir head phones. FA on both legs were hard working, patient, attentive and their English was as good as can be expected on Latin American airlines. But, there is always one who has a higher level of speaking skills. They helped some people to fill out the US immigration forms. That was very thoughtful. Two movies and good enough in-flight entertainment. I would suggest, though, that at least on the PTY-LAX run, which is during early evening, water runs be frequent. The return portion is a real red-eye flight, where most people prefer to sleep.

Copa Airlines review - by Jean-Louis Vergaert

20 April 2007  Customer Trip Rating :

Panama-Kingston-Panama, Copa, Business Class: there are only 2 or 3 weekly flights between Panama and Kingston, only deserved by Copa (except if you wish to lose your day travelling through Miami). Copa manages to maintain a decent level of service for their Executive, attentive service, efficient check-in at Panama City Airport (Kingston Airport is another matter due to the airport renovation), and comfortable seats. Some noisy people were upgraded (“hey look, we flight Premiere”). Food was simply average, but decent, as well as wines and liquors. In conclusion those are average flights with nothing to complain about – already an achievement.

Copa Airlines review - by Leif Dilling

15 April 2007   Customer Trip Rating : n/a

PTY-SJO in Business. Check In at PTY a breeze. Lounge at PTY overcrowded and due to the number of people, it was very noisy. The seats on the 737-700 are ok. Seats on TACA are better. No Pre take off drinks offered, but FA came around asking for the menu choice. They had Fish fingers or a Pastrami Wrap, which I took. Service started right after take off, the flight was 1 hour, Business was full, but service very good. The food was tasty. Immigration at SJO was fast, baggage came after 5 minutes waiting, all priority tagged first. Copa offers great service in Business, but the seats should be changed.

Copa Airlines review - Fernando Rey

4 April 2007

Flew Copa Airlines for the first time this past February. The flight crew was great, very attentive to the baby that flew in our party, the food was ok. There were no delays, baggage issues. I would recommend flying Copa Airlines anywhere in the Americas. Our flight was JFK-PTY- MVD.

Copa Airlines review - Alejandro Canton

29 March 2007

PTY-BOG-PTY. For a barely one hour flight both ways we were offered a light lunch and the usual drinks, including free wine, and on the return flight breakfast. On this short run there was no in-flight entertainment. FAs very efficient, but not many smiles. Copa should still push more on their English as a second language for their in- flight personnel. As far as comfort, well, I'm just 5'7" so width and pitch doesn't bother me, But it could be a bit tight for tall people. Checked my baggage on the return trip and retrieved it in record time: less than 15' after clearing immigration. I understand that Copa is working on improving the retrieval time, which was one of its major downsides. I would certainly not give it a 2 rating but a 3 with good chances of going up. Panama's Tocumen airport has gone through an amazing modernization process and the hubs function like clockwork. Plus, the airport is comfortable, though it could add a better restaurant. But, there are "flying dogs" --hot dog vending carts-- with delicious products at a very reasonable price.

Copa Airlines review - Jean-Louis Vergaert

9 March 2007

Salvador to Managua, 4 March, business class: no lounge at San Salvador airport; priority boarding; as usual with Central American airlines, the business class seats are real business class; good service, drinks offered prior to take-off and during flight time, although this is a 50 minutes flight only (unlike Taca). Only complain: why do they only serve American rum in Central America, where so many good authentic local rums are produced?

Copa Airlines review - Josh Trevers

22 January 2007

JFK to PTY and it was pretty bad. I requested a seat a month and a half ago and confirmed it the day before, but still didn't get it. Boarding took 45 minutes due to a full flight and huge carry-ons. Getting off took nearly as long. Never experienced anything quite like it. The seats were hard and quite cramped, even though I had an aisle. The cabin crew passed through literally 5 minutes before landing asking in Spanish if anyone needed immigration papers. Since I don't speak Spanish, I didn't get them, which delayed me at both immigration and customs. And considering that only about 20 people disembarked in Panama (the rest were connecting), the luggage should have come out quickly. It didn't. All in all, hardly a 2-star airline.

Copa Airlines review - Jorge Balfour

21 January 2007

I just completed my second trip from LA to Colombia with COPA. Check in not bad at all, good, friendly clerks; food is average - just like other airlines (anyone ever had a great, abundant meal on a flight?). I agree service is rather slow but at the greatly reduced price I paid for my ticket, it's a minor inconvenience I'm willing to sacrifice. Attendants may be a bit less "professional" than on some airlines but friendlier. Seats lack leg space just like on all other airlines nowadays.

Copa Airlines review - Bryan Harris

12 January 2007

LAX-PTY-GRU and return. We were traveling LAX to Sao Paulo right before Christmas so I new that the airport would be busy. We arrived 3 hours and 15 minutes prior to departure to find quite a long line for check in. The line moved quite slowly and we checked in 35 minutes later. Due to the late arrival of the incoming aircraft, boarding was delayed. The process was quite chaotic as if it was the first time the agents had boarded a flight. The airplane was a 737-800 and full. Copa uses Continental seats. Unfortunately they are rock hard, even the headrest. Legroom is tight and I new it would be a long night. The flight crew were young and inexperienced. Service slow, and they all seemed very unhappy. Landed at Panama City late so my connection was reduced. The flight to Sao Paulo was half full so we could spread out. The food tray is rather small so bring along snacks. Again, a young crew and rather lazy. Communicating in English is a major problem. Also, there are no Portuguese announcements made in or out of Sao Paulo. No walk throughs and no water service. I asked politely for a glass of water and you'd think I'd asked for their life savings. Bags did not make the connection. On the return, both flights were full. Lazy bored cabin staff, tiny meal and much discomfort. I have flown on most of the worlds airlines to 151 countries. This was more like a low cost carrier. I am amazed at the positive reviews Copa has received. One of the worst airlines I've ever flown on. Never again.

Copa Airlines review - Leif Dilling

13 November 2006

SJO - PTY, one way, in Economy. Check In at San Jose Airport was crowded, but Staff worked efficient, I waited 15 minutes, which is ok. Even though i'm just a regular member with Continental, they tagged my baggage priority, nice touch. Flight on newish 737-700 left 5 minutes late. Seats are ok, legroom was great - I had exit row seat, service is great. This was a 50 minute flight with full beverage service and and a hot chicken wrap, which i found very tasty. We landed in Panama 10 Minutes before ETA, but on the downside, we parked on the Apron and were bussed to the terminal. Immigration took a while due to very long line, eventhough 8 or 9 counters were open. My bag was already circeling the belt when I entered the baggage hall. All in all, Copa offers a very high standard product. But return flight to SJO on Taca was better.

Copa Airlines review - Richard Turnley

26 June 2006

Return economy from Santo Domingo to San Jose, CR via Panama City this month and I have to say that this is a great airline in the Caribbean. The check ins at Santo Domingo and San Jose were very easy, the planes were spotless and staff were easy to talk to and happy. What a great contrast to American in the region where every aspect is so difficult with slow check ins, difficult staff and constant delays.

Copa Airlines review - Shahlal Shah

30 April 2006

Caracas to Panama City in economy. Connecting from AF in Caracas. The ground staff in Caracas was efficient in getting transit passengers to Copa flight. Inflight service was good. Better than some European Airlines. However arrived in Panama City with my luggage missing. Possibly due to tight connection in Caracas but the excuse from Copa ground staff at the airport not very comforting as he said this is a normal occurrence!

Copa Airlines review - Kenneth Mackie

19 December 2005

Flew with Copa on 09 Nov, Panamá - Buenos Aires, Classe Ejecutiva, having received an upgrade. Check in was fast and efficient and Tocumen is being upgraded and enlarged, so is getting better, so when it is completed there should be much more space and it will seem as cramped as at the current morning and evening hub times. Flight was very comfortable, a modern 737-700. 4 course lunch, friendly service, no complaints at all. And the baggage came off quickly at Buenos Aires. The return flight was on 24 Nov, Buenos Aires > Panama, Economy Class. Again a friendly and efficient check in in Buenos Aires, complimentary lounge access due to my Silver Elite One Pass, which was nice. The flight was 2/3 full, comfortable, although the food service wasn't that great, but for Economy it is as much as one can expect nowadays. So no complaints, and they offer full bar service. Arrival was easy as most passengers were in transit, so straight through immigration and fast baggage reclaim. All in all I would recommend Copa for travel in the Americas.

Copa Airlines review - A Ardila

19 December 2005

I flew with Copa for the first time last Thanksgiving trip back home (MIA-MDE via PTY). I must agree with the majority of the comments posted regarding flight attendants' friendliness and attentiveness, although it is difficult to communicate with them in English, even their personnel at MIA!! Aircraft are in excellent condition, no complaints there. All went well except for my return flight to MIA when my luggage was damaged. So in short, Copa's transportation is great, just pray that nothing goes wrong so that you don't have to deal with their customer service staff.

Copa Airlines review - Jose Blasini

2 October 2005

Do you all remember the quality of the old Swissair? Well COPA Airlines is "the Swissair Latin America". I just flew from SJU San Juan Puerto Rico to MGA Managua, Nicaragua on this excellent airline. Brand new 737-700. Efficient and very well english speaking staff. Cleanliness is a major rule with them and the PTY Hub is absolutely efficient even with the construction. The staff is friendly at all stations. Aircraft turnaround on a multistop flight almost 25 minutes.

Copa Airlines review - Alejandro Canton

9 September 2005

Flew PTY - LAX - PTY between august 25 - 30 this year. The ground crew was fast, efficient and friendly. On both legs the Boeing 737-700 was very clean, and since I am rather short ,5'7, both pitch and width were ok. I was impressed by the FAs serving food first to children and passengers with special needs. By the way, Copa is one of the very few airlines in the area still offering full meals, though they have been downgraded a bit. On the other hand, headphones are still complimentary and can be taken as "souvenirs". In-flight magazine quite informative about the region. Full-bar service was offered twice in each direction, everything complimentary, from hard liquour to beer and wine. Though they ran out of ice for the last five rows on the onward flight, the FAs were so apologetic that I suggested they announce that drinks would be served European style: "al tempo." And as a final note, all the FAs had flawless and completely understood English language management. I recommend this airline anytime, and still wish they'd fly to Europe. It would be a great experience.

Copa Airlines review - Jeff Williams

21 April 2005

CAR-PAN AND PAN-SJO Just to add to recent comments as to what a great little airline this is. New 737-700 aircraft, excellent service with good meals and individual questions from the crew as to how you found the flight. On time departures and arrivals and very helpful indeed during a very rushed transit at Panama. Could not be faulted.

Copa Airlines review - T J Jarvis

27 March 2005

JFK-PTY-EZE return. JFK ground crew were lovely despite the odd departure hour (5 AM) - and even passed out a survey in the boarding lounge before departure to ask for pax opinions on ground service; nice to see they care. Upgrade to Ejecutiva on JFK-PTY, which is like a domestic first class. Two-course, tasty breakfast 2 hours prior to landing in PTY (around 8am). Flight delayed out of JFK due to deicing, putting us in PTY with 20 minutes for myself and my luggage to make it - i went sprinting from one end of PTY to the other (which only takes 10 minutes), and as I went running up the EZE gate, I was greeted with a friendly smile by the gate agent, who said "New York?". And, I couldn't believe it, but when I sat down in the plane, i saw a bus pull up with a few bags clearly from the JFK flight, including by two bags, and they were loaded on - I was officially impressed with Copa's PTY operation. On board lunch so-so and sub-standard snack before arrival (chips and a granola bar). COPA has a great, efficient operation and is understandably the envy of many airlines in the Americas. This airline is going far, and PTY is a great base, they keep it running well, and it should be even better when renovations are complete. My two complaints are minor and the following: 1) It would be lovely if long-haul flights were not on 737's - unfortunately there's not too much one can do about that. 2) Make economy meals a bit more substantial / add another item, be it a side dish or desert (as of now, meals consist of a salad, entree, and roll - that's it!). On that note, the pax were constantly calling that fa's, who understandably had to be tired - but if they just came around ever hour or so with water, which would take 5 minutes, it would probably reduce the number of calls by 50%. Overall, great job by Copa. If I could fly non-stop I still would, but, if I had to change planes to get to my destination and Copa flew the route, I would be happy to fly them again.

Copa Airlines review - Fred Hamilton

21 February 2005

I live in Las Vegas and fly frequently to Buenos Aires throughout the year--have started using COPA from LAX and it's amazing. Quick hop to LAX and then a one stop in Panama City and on to EZE. Flights are always on-time and despite the extremely close (55 min) changeover at Panama/Tocumen, I've never missed the connection. Aircraft are late-model B-737 which makes them tight, especially in the economy class; that stop halfway through at Panama allows just enough time to stretch the legs. Tocumen has seen better days but in a way it's quaint , a little squalid, and friendly. Food on COPA is fair--better than a US carrier but inferior to LAN Chile and IFE is limited. What makes the service is the warmth and friendliness of the FA's.

Copa Airlines review - Alejandro Garcia

3 January 2005

I just flew three times in the last two months with Copa. LAX to PTY, and then a week later PTY to SCL, and then LIM to LAX via PTY. I always fly Copa to South America from LAX because they have an excellent schedule that gets me into Lima (my primary destination) in the early afternoon as opposed to many other carriers that get in during the middle of the night. They also leave Lima in the afternoon, so I can have a leisurely breakfast before heading to the airport. The seats could be more comfortable with more leg room, particularly on the long haul flights (PTY to SCL and PTY to LAX--both about 7+ hours). The food could be a bit better. But what really sells me on this airline is the friendliness of the cabin crew, they are so willing to make your trip enjoyable. The connection at PTY is always seamless and there's even time to have a quick coffee or beer at Tocumen before getting on the next flight. Most of the personnel at Tocumen are also very friendly and helpful. The airline was very willing to work with me to change some travel dates for a very nominal fee, not at all what I expected considering that this open jaws ticket was a frequent flyer ticket. The only unpleasant experience is with the check in personnel at LAX who were rude and yelled at the travelers.

Copa Airlines review - C Spicer

7 July 2004

Classe Ejecutiva from Miami to Buenos Aires and back via Panama. The airport check in was adequate, Panama's airport is in decay, the flight attendants were attentive, friendly and helpful, even with hotel suggestions and where not to go in Panama.( they told us in mid flight that our return flight to MIA had been discontinued two months before making our reservation). They even went to the captain, concerned about our situation, to prearrange our accommodation in Panama for the night (which ended up being a suite). The food was less than adequate and the seats were domestic first class seats, not suitable for long haul. All in all, it was the best Latin American airlines I have taken, because of the service. Copa is marginal in my rating. But the flight attendants make up for it threefold in their service, smiles, laughs and a dedicated willingness to please their passengers.

Copa Airlines review - Enrique Meseguer

1 May 2004

Just finished RT from SJO to PTY (55 minutes each way). Good concise service and aligned to expectations. C Class US$550. Service is way much better than the other regional carrier TACA., which has lost itself by not defining themselves as Cheap as they are, while believing charging US$8 for meals -which is a shame for the 3-day stale sandwich- is good value for money.

Copa Airlines review - Alejandro Canton

26 April 2004

Nowadays, its punctuality rate is terrific, and the whole face-lift of the airline landed them Best Central American airline. Keep up the good work and strive to become at least the Best in Latin America. Now that it is so difficult to go to Europe or Asia without a visa to the US, how about flying from Panama to Europe on route to Asia?

Copa Airlines review - Bob Kuehn

26 February 2004

Just flew on Copa from Panama City to Santiago and then from Buenos Aires to Panama City. The 737's we flew on were fantastic. They were clean and the new jets are vastly improved from previous models. The attention we received from the flight attendAnts was great in the regular seats and in first class. This airline is going far.

Response from Ana Karina Smith, Copa Airlines

14 February 2004

At Copa Airlines we highly appreciate your "critica constructiva". Thank you very much for sharing your insight with us. We will use your recommendation to improve our passengers' experience on board Copa Airlines.

Copa Airlines review - by Jürgen Becker

22 January 2004

I fly more or less regularly with COPA since 1992. Your airline has tremendously improved over the years. Congratulations! What makes me laugh and frightens me at the same time is the English pronunciation of your cabin-staff. If the announcements are part of a security-program, there is no security at all. A "sibe" is a seat-belt and when I have English speaking people sitting next to me they only can shake their head. So my recommendation is: Try to improve your cabin staffs pronunciation, make them speak accented and make them speak slower, so that everyone can understand their announcements. Crítica constructiva! Nada más y nada menos!